OOIR: Observatory of International Research

Papers

(The median citation count of International Journal of Business Communication is 1. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2022-01-01 to 2026-01-01.)

Article	Citations
Commentary—Film (and Video) as Business Communication: “Will You Come and Join the Dance?”	80
“Doesn’t Really Answer My Question . . .”: Exploring Customer Service Interactions on Twitter	18
Commentary on the Visual Design Challenges for Cross-Cultural Users of Business Data Visualizations	18
A World of Possibilities: Introducing Positive Communication Scholarship to Inspire Better Business and Organizational Communication Research	17
Methods Showcase—Using PLSF-SEM in Business Communication Research	16
Do We Burn Ourselves Trying to Save Face? Face Concerns as a Predictor of Subordinate Willingness to Self-Censor and Burnout	15
Professionalism and Trustworthiness in AI-Assisted Workplace Writing: The Benefits and Drawbacks of Writing With AI	15
Notes From the Editors – Leveraging Effective Altruism: CSR Communication That Pays It Forward	14
The Balancing Act When Engaging Peers in Constructive Voicing: Uncovering Voicing Tensions and Response Strategies	14
Recontextualizing Negative Feedback Through Talk and Text in Corporate Performance Appraisal Processes	14
Examining the Influence of Algorithmic Message Personalization on Source Credibility and Reputation	14
From Voice to Action? A Survey on Organizational and Individual Factors Impacting Employee Activism Intentions	12
Bottom-Up Corporate Social Advocacy: Examining the Impact of Employees’ Empowered Engagement on Advocacy Willingness and Mediating Roles of Value Congruency and Moral Elevation	12
Reframing Internal Communication: Cross-Cultural Links to Engagement and Life Satisfaction	11
Washing Dirty Laundry: A Corpus Linguistic Analysis of Fashion Firms’ Webpage Sustainability Discourse	11
“She’s the Anti-Midas, Everything Turns to Crap”: Evocative Metaphors Managers and Employees Use to Describe Managerial Attempts at Enacting Leadership	10
Toward a Gender Equality at Work via Activism The Role of Transparent Internal Communication	10
The Role of Public Relations in an Illiberal State: The Case of Russia	10
“Presenting Myself With Readers in Texts”: Analyzing Evidentiality in the Credibility-Building Discourse for Chinese State-Owned Enterprises on Twitter/X	8
The Power of Words: How Does Leader’s Motivating Language Affect Employees’ Organizational Commitment	8
Perceived Organizational Listening Effectiveness: A Comparison of Consumer Intelligence Provider and Consumer Intelligence User Assessments	8
Expressing Demands or Offers: How to Promote Volunteering Using Visual and Verbal Appeals	8
Pride and Prejudice in Intercultural Communication: Uncovering Information (A)symmetry in the Communication Between Chinese EV Companies and German Consumers	8
Trust Me: Interpersonal Communication Dominance as a Tool for Influencing Interpersonal Trust Between Coworkers	8
The Impact of Organization-Employee Dialogic Communication on Employee Engagement in Remote Work	7

Building Corporate Reputation Resilience in Crises: Exploring the Role of Employees’ CSR Engagement in China	7
Book Review: You’re Not Listening: What You’re Missing and Why It Matters	7
Poetic Metaphors in Written Leadership Communication: A Qualitative Experiment of Employees’ Sense-Making, Actions, and Emotions	7
The Language of Crowdfunding: An Exploratory Study of Entrepreneurial and Other Campaigns	6
Employee-Organization Identity Fusion: Connecting Leadership and Symmetrical Internal Communication to Identity- and Engagement-Related Outcomes	6
Organizational Communication Patterns as Predictors of Organizational Citizenship Behaviors: The Mediating Role of Citizenship Motives	6
Can Authentic CEO Activism Motivate Employee Issue Advocacy? Investigating the Mediating Role of Elevation	6
New Voice Channel and Voice Endorsement: How the Information Displayed on Online Idea Management Platforms Influences Voice Endorsement?	6
Optimizing AI Social Chatbots for Relational Outcomes: The Effects of Profile Design, Communication Strategies, and Message Framing	6
Spotlight on a Thought Leader in Business Communication: Joanne Yates—Business Communications’ Own Standard-Bearer	5
Best Practices for Sampling, Saturation, and Storytelling in Interview-Based Research: Findings From Business Communication Research	5
Business Communication Lessons in Agility: Introduction to the Special Issue on the COVID-19 Pandemic	5
How Emoji in Company Responses to Online Consumer Complaints Affect Observers: Emoji as Visual Signalling Cues in Webcare	5
Workplace Romance and Career Reputation Effects across Industries	5
“They Masked our Children”: School District Communication Officers’ Sensemaking of Parent Activists During the COVID-19 Pandemic	5
Congruence in Communication and Customer Booking Decision: A Cognitive Heuristic Perspective	5
Book Review: Talking for Success. The Secret Codes of Conversation and How to Master Them by Jonathan Clifton	5
Communicating the Big Picture With Employees: The Impacts of CEO Vision Communication on Employee Engagement	4
Notes From the Editors: Communication for Persuasion, Emotions, and Customers	4
The Role of Supervisory Communication Frequency in Moderating the Impact of Innovation Knowledge Management on Innovation Performance	4
Smiling for Effect? Smiling as a Strategic Tool in Recruiters’ Impression Management in Belgian Job Interviews	4
Book Review: Talking to Strangers: What We Should Know About the People We Don’t Know by Malcolm Gladwell	4
Notes From the Editors: Spotlight on Social Media	4
Saying the Right Things to the Right Audience: The Influence of Message Strategy and Consumer Demographics on Reactions to Corporate Social Advocacy (CSA) Communications	4
CEO Letter as a Generic Compound: A Systemic Functional Perspective	4
How Supervisors’ Use of Motivating Language Influences Employee Attitudes and Supportive Behaviors: Exploring the Moderating Effects of Remote Work	4
Authentic Leadership, Motivating Language, Psychological Empowerment, and Work Engagement: A Serial Mediation Model	4
Doing Good or Looking Good? Multinational Corporations’ Social Media Discourses on Forcibly Displaced People	4
Grok Hackspeak? Communicating Cybersecurity With Figurative Language	4
Spotlight on a Thought Leader in Business Communication: Ronald E. Dulek, Ph.D.	4
Erratum to Business Communication Lessons in Agility: Introduction to the Special Issue on the COVID-19 Pandemic	4
Self-Leadership and Psychological Capital as Mediators in the Influence of Leader Motivating Language on Everyday Innovative Behavior	3
Vanishing Acts: Unraveling the Mystery of Ghosting in Remote Work	3
Increasing Employee Motivation to Lead Through an Understanding of Communication Apprehension	3
An Integrated Framework for Exploring the Impact of Leadership Communication on Employee Trust During Disruptive Crisis Times	3
Should I Speak Up? How Supervisory Communication, Team Culture, and Team Relationships Determine Employees’ Voice Behavior	3
Shaping Organizational Communication: The Impact of AI and Language through Weick’s Sensemaking Theory	3
Expressing and Responding to Customer (Dis)satisfaction Online: New Insights From Discourse and Linguistic Approaches	3
The Influence of Colorblind and Race-Acknowledged Organizational Socialization Messages During Offer Consideration	3
Exploring the Impact of Internal Communication on Employee Psychological Well-Being During the COVID-19 Pandemic: The Mediating Role of Employee Organizational Trust	3
A Story About Speaking Up: Mediation Effects of Narrative Persuasion on Organizational Voice Intentions	3
Notes From the Editors: 60 Years Young and a Work in Progress	3
We’re in This Together: Visible Social Support Actions in Virtual Teams Using Enterprise Social Media	3
Leadership Communication: Reflecting, Engaging, and Innovating	2
Book Review: Getting Along: How to Work with Anyone (Even Difficult People)	2
Looking Back, Moving Forward: A Systematic Review of Entrepreneurship Studies in Communication Research	2
Notes From the Editors: Spotlight on Inclusion and Diversity	2
Short Note—Revisiting Formality in Contemporary Business Interaction: A Conceptual Framework	2
Communication of Mission, Vision, and Goals: The Key to Successful Change Management in Changing Times	2
Recognizing Social Distance in Visionary Leadership Communication: A Potent Prescription for Organizational Health	2

Book Review: Investor Relations and Financial Communication: Creating Value Through Trust and Understanding. by Laskin, A	2
Commentary: A Space for Place in Business Communication Research Updated	2
Listening to LGBTQIA Individuals’ Pre-Employment Needs: A Mixed-Methods Positive Communication Study	2
Exploring Early-Career Job Seekers’ Online Uncertainty Management	2
Supervisor Computer-Mediated Immediate Behaviors: Fostering Subordinate Communication	1
Examining the Effect of Organizational Culture and Communication Satisfaction on Corporate Sustainability: A Moderated Mediation Model	1
Navigating Business Communication: Values and Facework	1
How Avoidant Leadership Style Turns Employees Into Adversaries: The Impact of Laissez-Faire Leadership on Employee-Organization Relationships and Employee Communicative Behavior	1
Cultural Value Adaptation in Advertising is Effective, But Not Dependable: A Meta-Analysis of 25 Years of Experimental Research	1
Blind Spots in Employee Communication Research Regarding LGBT+ and Guidance for Future Research: A Scoping Review of Quantitative Research	1
“We’re Not Proud of the Cases We’ve Been Involved in”: Crisis Resolution on Facebook Using Conversational Human Voice	1
Words Matter: Measuring the Co-Operative Identity Crisis	1
Collective Responsibility in the Workplace and its Effects on COVID-19 Vaccine Acceptance Among Employees: The Role of Strategic Internal Communication	1
Is Cyberloafing an Outcome of Supervisor Phubbing: Examining the Roles of Workplace Ostracism and Psychological Detachment	1
Qualitative Methods in Business Communication: Interpreting the Language and Images of Business	1
Advocating for Allyship: Understanding the Effects of Narrative Transportation, Freedom Threat, and More on Minority-Newcomer Retention Strategies	1
The Structuration of Positive Communication Experiences: The Case of the Great Resignation	1
“When I Don’t Want to do Something, I Just Delete the Email”: How a Failed Survey Indicated a Philosophical Imperative for Qualitative Improvision and Rigid Flexibility	1
Let Us Not Wallow in the Valley of Despair: The Role of Emotion, Panic, and Sympathy Discourses in Promoting Productive Actions	1
Jargon in the Workplace Reduces Processing Fluency, Self-Efficacy, and Information Seeking and Sharing	1
Brand Communication Through Social Media Influencers: Trust Building and Trust Transfer Mechanisms	1
Interaction Effect of Management Communication and Workplace Formalization on Shared Goals and Commitment of Employees During Post-Merger and Acquisition Integration	1
Structural Dynamics and Turn-Taking Strategies in Real Estate Sales Conversations: Insights from Business Communication in China	1
Reporting a Cyber Security Breach: How Organizations Respond	1
Boomerang Effects of Green Polishing by High-Environmental-Impact Organizations	1
Qualitative Considerations for Building Corpora of Business-Related Texts	1