International Journal of Business Communication

Papers
(The median citation count of International Journal of Business Communication is 2. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-04-01 to 2025-04-01.)
ArticleCitations
Spotlight on a Thought Leader - How to Become an Effective Communicator: Schulz von Thun’s Contribution to Business Communication59
Commentary on the Visual Design Challenges for Cross-Cultural Users of Business Data Visualizations58
Framing Sustainable Finance: A Critical Analysis of Op-eds in the Financial Times43
Expression of Customer (Dis)satisfaction in Online Restaurant Reviews: The Relationship Between Adversative Connective Constructions and Star Ratings30
(Im)personalization in German and English Negative Online Reviews: Contrasts, Comparisons, and Cognitive Implications24
Supervisor Computer-Mediated Immediate Behaviors: Fostering Subordinate Communication21
Commentary—Film (and Video) as Business Communication: “Will You Come and Join the Dance?”19
An In-Depth Bibliometric Exploration of Research on “Bullshit” Communication18
Erratum to Business Communication Lessons in Agility: Introduction to the Special Issue on the COVID-19 Pandemic17
Unpacking the Art of Customer Complaint Handling in Spanish and British Telecom Emails: A Cross-Cultural Webcare Study With a Human Touch15
Four Dimensions of Brand Storytelling: Framework for Managing and Analyzing Online Brand Stories14
When Your Boss Says, “You Need to Sound More Professional”: Writing Style and Writer Attributions13
Pronouns, Positioning, and Persuasion in Top Nonprofits’ Donor Appeals12
Blind Spots in Employee Communication Research Regarding LGBT+ and Guidance for Future Research: A Scoping Review of Quantitative Research12
The Role of Supervisory Communication Frequency in Moderating the Impact of Innovation Knowledge Management on Innovation Performance11
Reducing Anxiety Through Workplace Communication During COVID-19: Who, What, When, and How11
Professional Caregivers’ Communicative Resilience and Flourishing During the COVID-19 Pandemic: When Disruption Lasts10
The Effect of Respect: Respectful Communication at Work Drives Resiliency, Engagement, and Job Satisfaction among Early Career Employees10
“Doesn’t Really Answer My Question . . .”: Exploring Customer Service Interactions on Twitter9
Let’s Influence That Attitude Before It’s Formed: Inoculation Against Reactance to Promote DEI Training9
Expressing and Responding to Customer (Dis)satisfaction Online: New Insights From Discourse and Linguistic Approaches8
Employee-Organization Identity Fusion: Connecting Leadership and Symmetrical Internal Communication to Identity- and Engagement-Related Outcomes7
Subordinate Articulated Dissent as Influenced by Supervisor Behaviors: The Hazards of Humor7
Spotlight on a Thought Leader in Business Communication: Ronald E. Dulek, Ph.D.6
Information Adequacy and Strategic Behavioral Change Communication as a Pandemic Management Tool: The Mediating Role of Interaction Resonance6
Methods Showcase—Using PLSF-SEM in Business Communication Research6
The Impact of Employee Empathy on Brand Trust in Organizational Complaint Response Emails: A Closer Look at Linguistic Realization5
Flourishing With Flexibility: Leader Communicative Support of Flexible Work Arrangements Enhances Employee Engagement and Well-Being5
Words Matter: Measuring the Co-Operative Identity Crisis5
Communication Via Social Media: How Employees Will Paradoxically Support the Organization while Putting Less Effort at Work5
Confronting Idea Stealers in the Workplace: The Unfortunate Moral Credentialing Granted to Power-Holders5
Hierarchical and Role-Based Differences in the Perception of Organizational Listening Effectiveness5
Book Review: You’re Not Listening: What You’re Missing and Why It Matters5
Product Placement Bibliometric Study: Generic Journals Versus Specific-Communication Journals5
Dissent in Reality: A Commentary on Representations of Organizational Dissent on Undercover Boss4
Perceived Organizational Listening Effectiveness: A Comparison of Consumer Intelligence Provider and Consumer Intelligence User Assessments4
Brand Communication Through Social Media Influencers: Trust Building and Trust Transfer Mechanisms4
Organizational Communication Patterns as Predictors of Organizational Citizenship Behaviors: The Mediating Role of Citizenship Motives4
Relationship Cultivation via Social Media During the COVID-19 Pandemic: Evidence From China and the U.S4
Increasing Employee Motivation to Lead Through an Understanding of Communication Apprehension4
A World of Possibilities: Introducing Positive Communication Scholarship to Inspire Better Business and Organizational Communication Research4
Collective Responsibility in the Workplace and its Effects on COVID-19 Vaccine Acceptance Among Employees: The Role of Strategic Internal Communication4
Optimizing AI Social Chatbots for Relational Outcomes: The Effects of Profile Design, Communication Strategies, and Message Framing4
The Impact of Organization-Employee Dialogic Communication on Employee Engagement in Remote Work3
Human-Centered Leadership Development: A Communication-Based Approach for Promoting Authentic and Transformational Leadership3
Notes From the Editors: 60 Years Young and a Work in Progress3
Commentary—Space is Hard: Using Social Media for Selective Investigative Disclosure as a Multi-faceted Crisis Communication Strategy to Achieve Technical Transparency3
The Language of Crowdfunding: An Exploratory Study of Entrepreneurial and Other Campaigns3
Climate Change as Represented in Corporate Social Responsibility Reports of American and Chinese Energy Giants: A Critical Frame Analysis Perspective3
Shaping Organizational Communication: The Impact of AI and Language through Weick’s Sensemaking Theory3
The Project Communication and Trust Nexus as an Antecedents of Project Success: Moderating Role of Authentic Leadership3
An Integrated Framework for Exploring the Impact of Leadership Communication on Employee Trust During Disruptive Crisis Times3
Organizational Information and Communication Technologies and Their Influence on Communication Visibility and Perceived Proximity3
Smell, Touch, and Taste: Sensory Words as Stimuli to Influence Customer Engagement in Digital Contexts3
We’re in This Together: Visible Social Support Actions in Virtual Teams Using Enterprise Social Media3
A Story About Speaking Up: Mediation Effects of Narrative Persuasion on Organizational Voice Intentions3
Do We Burn Ourselves Trying to Save Face? Face Concerns as a Predictor of Subordinate Willingness to Self-Censor and Burnout3
The Influence of Colorblind and Race-Acknowledged Organizational Socialization Messages During Offer Consideration3
Workplace Romance and Career Reputation Effects across Industries3
New Voice Channel and Voice Endorsement: How the Information Displayed on Online Idea Management Platforms Influences Voice Endorsement?3
Spotlight on a Thought Leader in Business Communication: Joanne Yates—Business Communications’ Own Standard-Bearer3
Should I Speak Up? How Supervisory Communication, Team Culture, and Team Relationships Determine Employees’ Voice Behavior2
Book Review: Social Media Marketing for Business: Scaling an Integrated Social Media Strategy Across Your Organization by Jenkins, A.2
Social Media Influencer Effects on CSR Communication: The Role of Influencer Leadership in Opinion and Taste2
Exploring the Impact of Internal Communication on Employee Psychological Well-Being During the COVID-19 Pandemic: The Mediating Role of Employee Organizational Trust2
Self-Leadership and Psychological Capital as Mediators in the Influence of Leader Motivating Language on Everyday Innovative Behavior2
Motherhood at Work: Positive Communication and Maternity Leave Negotiations (Un)Bounded by Job Types2
Fostering Employee Trust via Effective Supervisory Communication during the COVID-19 Pandemic: Through the Lens of Motivating Language Theory2
How Avoidant Leadership Style Turns Employees Into Adversaries: The Impact of Laissez-Faire Leadership on Employee-Organization Relationships and Employee Communicative Behavior2
Book Review: Leading With Care in a Tough World: Beyond Servant Leadership by DeKoch, B., & Clampitt, P. G.2
Congruence in Communication and Customer Booking Decision: A Cognitive Heuristic Perspective2
The Role of Leader Communication in Fostering Respectful Workplace Culture and Increasing Employee Engagement and Well-Being2
Short Note—Revisiting Formality in Contemporary Business Interaction: A Conceptual Framework2
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