Service Science

Papers
(The TQCC of Service Science is 3. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2020-07-01 to 2024-07-01.)
ArticleCitations
Frontiers in Service Science: Integrating ESG Measures and Supply Chain Management: Research Opportunities in the Postpandemic Era38
The Impact of the COVID-19 Pandemic on Restaurant Resilience: Lessons, Generalizations, and Ideas for Future Research20
Integrating Price-Incentive and Trip-Selection Policies to Rebalance Shared Electric Vehicles18
Airplane Seating Assignment Problem16
Frontiers in Service Science: Fintech Operations—An Overview of Recent Developments and Future Research Directions15
Service Ecosystem Health: A Transformative Approach to Elevating Service Science14
Integrated Vehicle Routing and Service Scheduling Under Time and Cancellation Uncertainties with Application in Nonemergency Medical Transportation14
Partner with a Third-Party Delivery Service or Not? A Prediction-and-Decision Tool for Restaurants Facing Takeout Demand Surges During a Pandemic13
COVID-19 and Hotel Productivity Changes: An Empirical Analysis Using Malmquist Productivity Index12
Selling Virtual Items in Free-to-Play Games: Transparent Selling vs. Opaque Selling10
Frontiers in Service Science: The Management of Data Analytics Services: New Challenges and Future Directions8
Cost of Cash: Evidence from Cashiers7
How Artificial Intelligence Enhances Human Learning Abilities: Opportunities in the Fight Against COVID-197
An Incentive Mechanism for Private Parking-Sharing Programs in an Imperfect Information Setting7
Integrating Chaotic Perspective and Behavioral Learning Theory into a Global Pandemic Crisis Management Framework for Hotel Service Providers6
Transportation-Enabled Services: Concept, Framework, and Research Opportunities6
Impacts of Health and Safety Concerns on E-Commerce and Service Reconfiguration During the COVID-19 Pandemic: Insights from an Emerging Economy6
The Effects of COVID-19 on the Adoption of “On-the-Shelf Technologies”: Virtual Dressing Room Software and the Expected Rise of Third-Party Reverse-Logistics5
Caring for an Aging Population in a Post-Pandemic World: Emerging Trends in the U.S. Older Adult Care Industry5
Can Third-Party Sellers Benefit from a Platform’s Entry to the Market?4
Linking Customization Capability with CRM Technology Adoption and Strategic Alignment4
Dynamic Rebalancing Strategy in Free-Float Bicycle Sharing Systems: Orbit Queues and Two-Sided Matching4
Operational Adaptation and Innovation During COVID-19: Lessons Learned from Consulting and a Road Map for the Future4
A Newsvendor Approach to Design of Surgical Preference Cards3
Service Design to Balance Waiting Time and Infection Risk: An Application for Elections During the COVID-19 Pandemic3
Personal Shopper Systems in Last-Mile Logistics3
Adoption Factors of Digital Services—A Systematic Literature Review3
Who Are the Gatekeepers? An Examination of Diversity in INFORMS Journal Editorial Boards3
Station-Based or Free-Floating? An Integrated Carsharing System with Dual Service Types3
Individualized Pricing for a Cloud Provider Hosting Interactive Applications3
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