Service Science

Papers
(The TQCC of Service Science is 5. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-08-01 to 2025-08-01.)
ArticleCitations
Service Science Editorial Board, 202169
Appreciation to Referees, 202423
Service Design to Balance Waiting Time and Infection Risk: An Application for Elections During the COVID-19 Pandemic23
Call for Papers: Service Science Special Issue: Navigating the Use of Technology in Service Marketing22
Service Science Editorial Board, 202117
Frontiers in Service Science: Data-Driven Revenue Management: The Interplay of Data, Model, and Decisions17
Service Science Editorial Board, 202217
Embedding Isolation, Contact Tracing, and Quarantine in Transmission Dynamics of the Coronavirus Epidemic—A Case Study of COVID-19 in Wuhan12
The Effects of Sister-Store Presence and Market Competition on Product Assortment: Evidence from Book Retailing11
Operational Adaptation and Innovation During COVID-19: Lessons Learned from Consulting and a Road Map for the Future10
On the Impact of Treatment Restrictions for the Indigent Suffering from a Chronic Disease: The Case of Compassionate Dialysis10
Service Science Editorial Board, 20249
COVID-19 and Hotel Productivity Changes: An Empirical Analysis Using Malmquist Productivity Index8
Adaptive Design of Personalized Dose-Finding Clinical Trials8
Modeling Customer Satisfaction’s Impact on Loyalty: Insights for Customer-Centric Resource Allocation8
A Newsvendor Approach to Design of Surgical Preference Cards7
The Impact of Healthcare Delivery Complexity on Practices for Clinical Quality Improvement: A Case of Healthcare Workers’ Hand Hygiene Compliance7
On the Importance of Service Parts When Taking Commonality and Reliability Decisions6
Jam in the Tunnel: On Urban Freight Tunnels, Their Operational Scheduling, and Unused Transport Capacity6
Service Science Editorial Board, 20246
Call for Papers—Service Science Special Issue on Sustainability-Driven Service Innovations6
Dine in or Takeout? Trends on Restaurant Service Demand amid the COVID-19 Pandemic6
Service Science Editorial Board, 20226
Call for Papers: Special Issue on Service Engineering: Data-Driven Service Design and Optimization6
The Dual Effects of Team Contest Design on On-Demand Service Work Schedules5
Service Science Editorial Board, 20235
Call for Papers: Service Science/Stochastic Systems Joint Special Issue5
Could Auto Dealers Benefit from Vertical Media Platforms’ Encroachment?5
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