Service Science

Papers
(The TQCC of Service Science is 4. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2020-11-01 to 2024-11-01.)
ArticleCitations
Frontiers in Service Science: Integrating ESG Measures and Supply Chain Management: Research Opportunities in the Postpandemic Era46
The Impact of the COVID-19 Pandemic on Restaurant Resilience: Lessons, Generalizations, and Ideas for Future Research20
Integrating Price-Incentive and Trip-Selection Policies to Rebalance Shared Electric Vehicles19
Frontiers in Service Science: Fintech Operations—An Overview of Recent Developments and Future Research Directions17
Service Ecosystem Health: A Transformative Approach to Elevating Service Science17
Airplane Seating Assignment Problem17
Integrated Vehicle Routing and Service Scheduling Under Time and Cancellation Uncertainties with Application in Nonemergency Medical Transportation16
COVID-19 and Hotel Productivity Changes: An Empirical Analysis Using Malmquist Productivity Index13
Partner with a Third-Party Delivery Service or Not? A Prediction-and-Decision Tool for Restaurants Facing Takeout Demand Surges During a Pandemic13
Frontiers in Service Science: The Management of Data Analytics Services: New Challenges and Future Directions11
Selling Virtual Items in Free-to-Play Games: Transparent Selling vs. Opaque Selling10
How Artificial Intelligence Enhances Human Learning Abilities: Opportunities in the Fight Against COVID-199
Transportation-Enabled Services: Concept, Framework, and Research Opportunities9
Impacts of Health and Safety Concerns on E-Commerce and Service Reconfiguration During the COVID-19 Pandemic: Insights from an Emerging Economy8
An Incentive Mechanism for Private Parking-Sharing Programs in an Imperfect Information Setting8
Cost of Cash: Evidence from Cashiers7
Can Third-Party Sellers Benefit from a Platform’s Entry to the Market?6
Integrating Chaotic Perspective and Behavioral Learning Theory into a Global Pandemic Crisis Management Framework for Hotel Service Providers6
Improving Hotels’ Operational Efficiency Through ESG Investment: A Risk Management Perspective5
The Effects of COVID-19 on the Adoption of “On-the-Shelf Technologies”: Virtual Dressing Room Software and the Expected Rise of Third-Party Reverse-Logistics5
Caring for an Aging Population in a Post-Pandemic World: Emerging Trends in the U.S. Older Adult Care Industry5
Who Are the Gatekeepers? An Examination of Diversity in INFORMS Journal Editorial Boards5
Linking Customization Capability with CRM Technology Adoption and Strategic Alignment4
Health and Economic Impacts of Lockdown Policies in the Early Stage of COVID-19 in the United States4
Operational Adaptation and Innovation During COVID-19: Lessons Learned from Consulting and a Road Map for the Future4
Dynamic Rebalancing Strategy in Free-Float Bicycle Sharing Systems: Orbit Queues and Two-Sided Matching4
Adoption Factors of Digital Services—A Systematic Literature Review4
Product Design Enhancement for Fashion Retailing4
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