Service Science

Papers
(The TQCC of Service Science is 4. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-05-01 to 2025-05-01.)
ArticleCitations
Service Science Editorial Board, 202161
Cost of Cash: Evidence from Cashiers23
Service Design to Balance Waiting Time and Infection Risk: An Application for Elections During the COVID-19 Pandemic22
Appreciation to Referees, 202419
Call for Papers: Service Science Special Issue: Navigating the Use of Technology in Service Marketing17
Frontiers in Service Science: Data-Driven Revenue Management: The Interplay of Data, Model, and Decisions16
Service Science Editorial Board, 202116
Embedding Isolation, Contact Tracing, and Quarantine in Transmission Dynamics of the Coronavirus Epidemic—A Case Study of COVID-19 in Wuhan15
Service Science Editorial Board, 202212
On the Impact of Treatment Restrictions for the Indigent Suffering from a Chronic Disease: The Case of Compassionate Dialysis10
The Effects of Sister-Store Presence and Market Competition on Product Assortment: Evidence from Book Retailing9
Adaptive Design of Personalized Dose-Finding Clinical Trials8
Operational Adaptation and Innovation During COVID-19: Lessons Learned from Consulting and a Road Map for the Future8
The Impact of Healthcare Delivery Complexity on Practices for Clinical Quality Improvement: A Case of Healthcare Workers’ Hand Hygiene Compliance7
Modeling Customer Satisfaction’s Impact on Loyalty: Insights for Customer-Centric Resource Allocation7
Service Science Editorial Board, 20247
COVID-19 and Hotel Productivity Changes: An Empirical Analysis Using Malmquist Productivity Index6
A Newsvendor Approach to Design of Surgical Preference Cards6
Service Science Editorial Board, 20246
Dine in or Takeout? Trends on Restaurant Service Demand amid the COVID-19 Pandemic5
The Dual Effects of Team Contest Design on On-Demand Service Work Schedules5
Call for Papers: Special Issue on Service Engineering: Data-Driven Service Design and Optimization5
Jam in the Tunnel: On Urban Freight Tunnels, Their Operational Scheduling, and Unused Transport Capacity5
Call for Papers—Service Science Special Issue on Sustainability-Driven Service Innovations4
Service Science Editorial Board, 20224
On the Importance of Service Parts When Taking Commonality and Reliability Decisions4
Call for Papers: Service Science/Stochastic Systems Joint Special Issue4
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