Service Science

(The TQCC of Service Science is 3. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2020-01-01 to 2024-01-01.)
Frontiers in Service Science: Ride Matching for Peer-to-Peer Ride Sharing: A Review and Future Directions50
Frontiers in Service Science: Integrating ESG Measures and Supply Chain Management: Research Opportunities in the Postpandemic Era25
Integrating Price-Incentive and Trip-Selection Policies to Rebalance Shared Electric Vehicles15
Airplane Seating Assignment Problem14
Frontiers in Service Science: Fintech Operations—An Overview of Recent Developments and Future Research Directions14
Service Ecosystem Health: A Transformative Approach to Elevating Service Science13
Integrated Vehicle Routing and Service Scheduling Under Time and Cancellation Uncertainties with Application in Nonemergency Medical Transportation9
COVID-19 and Hotel Productivity Changes: An Empirical Analysis Using Malmquist Productivity Index8
The Impact of the COVID-19 Pandemic on Restaurant Resilience: Lessons, Generalizations, and Ideas for Future Research8
Partner with a Third-Party Delivery Service or Not? A Prediction-and-Decision Tool for Restaurants Facing Takeout Demand Surges During a Pandemic7
Frontiers in Service Science: The Management of Data Analytics Services: New Challenges and Future Directions6
Selling Virtual Items in Free-to-Play Games: Transparent Selling vs. Opaque Selling6
An Incentive Mechanism for Private Parking-Sharing Programs in an Imperfect Information Setting6
Impacts of Health and Safety Concerns on E-Commerce and Service Reconfiguration During the COVID-19 Pandemic: Insights from an Emerging Economy6
Cost of Cash: Evidence from Cashiers5
The Effects of COVID-19 on the Adoption of “On-the-Shelf Technologies”: Virtual Dressing Room Software and the Expected Rise of Third-Party Reverse-Logistics5
Are All Smiles Perceived Equal? The Role of Service Provider’s Gender5
Integrating Chaotic Perspective and Behavioral Learning Theory into a Global Pandemic Crisis Management Framework for Hotel Service Providers5
How Artificial Intelligence Enhances Human Learning Abilities: Opportunities in the Fight Against COVID-195
Optimal Stopping of Adaptive Dose-Finding Trials4
Caring for an Aging Population in a Post-Pandemic World: Emerging Trends in the U.S. Older Adult Care Industry4
Linking Customization Capability with CRM Technology Adoption and Strategic Alignment4
Fee-Based Loyalty Programs: An Empirical Investigation of Benefit Redemption Behavior and Its Effects on Loyalty3
Individualized Pricing for a Cloud Provider Hosting Interactive Applications3
Generalized Stable User Matching for Autonomous Vehicle Co-Ownership Programs3
Operational Adaptation and Innovation During COVID-19: Lessons Learned from Consulting and a Road Map for the Future3
Dynamic Rebalancing Strategy in Free-Float Bicycle Sharing Systems: Orbit Queues and Two-Sided Matching3