Service Science

Papers
(The median citation count of Service Science is 1. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2020-07-01 to 2024-07-01.)
ArticleCitations
Frontiers in Service Science: Integrating ESG Measures and Supply Chain Management: Research Opportunities in the Postpandemic Era38
The Impact of the COVID-19 Pandemic on Restaurant Resilience: Lessons, Generalizations, and Ideas for Future Research20
Integrating Price-Incentive and Trip-Selection Policies to Rebalance Shared Electric Vehicles18
Airplane Seating Assignment Problem16
Frontiers in Service Science: Fintech Operations—An Overview of Recent Developments and Future Research Directions15
Service Ecosystem Health: A Transformative Approach to Elevating Service Science14
Integrated Vehicle Routing and Service Scheduling Under Time and Cancellation Uncertainties with Application in Nonemergency Medical Transportation14
Partner with a Third-Party Delivery Service or Not? A Prediction-and-Decision Tool for Restaurants Facing Takeout Demand Surges During a Pandemic13
COVID-19 and Hotel Productivity Changes: An Empirical Analysis Using Malmquist Productivity Index12
Selling Virtual Items in Free-to-Play Games: Transparent Selling vs. Opaque Selling10
Frontiers in Service Science: The Management of Data Analytics Services: New Challenges and Future Directions8
An Incentive Mechanism for Private Parking-Sharing Programs in an Imperfect Information Setting7
Cost of Cash: Evidence from Cashiers7
How Artificial Intelligence Enhances Human Learning Abilities: Opportunities in the Fight Against COVID-197
Impacts of Health and Safety Concerns on E-Commerce and Service Reconfiguration During the COVID-19 Pandemic: Insights from an Emerging Economy6
Integrating Chaotic Perspective and Behavioral Learning Theory into a Global Pandemic Crisis Management Framework for Hotel Service Providers6
Transportation-Enabled Services: Concept, Framework, and Research Opportunities6
Caring for an Aging Population in a Post-Pandemic World: Emerging Trends in the U.S. Older Adult Care Industry5
The Effects of COVID-19 on the Adoption of “On-the-Shelf Technologies”: Virtual Dressing Room Software and the Expected Rise of Third-Party Reverse-Logistics5
Can Third-Party Sellers Benefit from a Platform’s Entry to the Market?4
Linking Customization Capability with CRM Technology Adoption and Strategic Alignment4
Dynamic Rebalancing Strategy in Free-Float Bicycle Sharing Systems: Orbit Queues and Two-Sided Matching4
Operational Adaptation and Innovation During COVID-19: Lessons Learned from Consulting and a Road Map for the Future4
A Newsvendor Approach to Design of Surgical Preference Cards3
Service Design to Balance Waiting Time and Infection Risk: An Application for Elections During the COVID-19 Pandemic3
Personal Shopper Systems in Last-Mile Logistics3
Adoption Factors of Digital Services—A Systematic Literature Review3
Who Are the Gatekeepers? An Examination of Diversity in INFORMS Journal Editorial Boards3
Station-Based or Free-Floating? An Integrated Carsharing System with Dual Service Types3
Individualized Pricing for a Cloud Provider Hosting Interactive Applications3
Call for Papers—Special Issue of Service Science: Innovation in Transportation-Enabled Urban Services2
Feeding the Nation—Dynamic Customer Contacting for E-Fulfillment in Times of Crisis2
Examination of Chinese Older Adults’ Attitudes Toward Senior Living Institutions2
Can Customer Arrival Rates Be Modelled by Sine Waves?2
Optimal Pooling, Batching, and Pasteurizing of Donor Human Milk2
Improving Hotels’ Operational Efficiency Through ESG Investment: A Risk Management Perspective2
Cross-Channel Integration and Customer Experience in Omnichannel Retail Services2
Free Add-Ons in Services2
Competitive Bundling and Offer Design in a Symmetric Bertrand Duopoly1
Product Design Enhancement for Fashion Retailing1
The Dual Effects of Team Contest Design on On-Demand Service Work Schedules1
Health and Economic Impacts of Lockdown Policies in the Early Stage of COVID-19 in the United States1
Service Science Editorial Board, 20211
Adaptive Design of Personalized Dose-Finding Clinical Trials1
Peak-Hour Pricing Under Negative Externality: Impact of Customer Flexibility and Competitive Asymmetry1
On the Impact of Treatment Restrictions for the Indigent Suffering from a Chronic Disease: The Case of Compassionate Dialysis1
Value of Stars on Broadway: A Case Study1
Service Science Editorial Board, 20211
Service Supply Chain Fit: Consistency Between Operant Resources and Service Supply Chains1
Dynamic Exception Points for Fair Liver Allocation1
The Effects of Sister-Store Presence and Market Competition on Product Assortment: Evidence from Book Retailing1
Service Science Editorial Board, 20201
B&B Customer Experience and Satisfaction: Evidence from Online Customer Reviews1
Exploring the New Frontier: Decentralized Financial Services1
Service Science Editorial Board, 20211
Frontiers in Service Science: Data-Driven Revenue Management: The Interplay of Data, Model, and Decisions1
Service Science Editorial Board, 20211
How Firm Strategies Affect Consumer Biases in Online Reviews1
Introduction to the Special Issue on Reimagining the Science of Service in a Post-Pandemic VUCA World, Part 11
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