Service Science

Papers
(The median citation count of Service Science is 1. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2020-11-01 to 2024-11-01.)
ArticleCitations
Frontiers in Service Science: Integrating ESG Measures and Supply Chain Management: Research Opportunities in the Postpandemic Era46
The Impact of the COVID-19 Pandemic on Restaurant Resilience: Lessons, Generalizations, and Ideas for Future Research20
Integrating Price-Incentive and Trip-Selection Policies to Rebalance Shared Electric Vehicles19
Airplane Seating Assignment Problem17
Frontiers in Service Science: Fintech Operations—An Overview of Recent Developments and Future Research Directions17
Service Ecosystem Health: A Transformative Approach to Elevating Service Science17
Integrated Vehicle Routing and Service Scheduling Under Time and Cancellation Uncertainties with Application in Nonemergency Medical Transportation16
Partner with a Third-Party Delivery Service or Not? A Prediction-and-Decision Tool for Restaurants Facing Takeout Demand Surges During a Pandemic13
COVID-19 and Hotel Productivity Changes: An Empirical Analysis Using Malmquist Productivity Index13
Frontiers in Service Science: The Management of Data Analytics Services: New Challenges and Future Directions11
Selling Virtual Items in Free-to-Play Games: Transparent Selling vs. Opaque Selling10
How Artificial Intelligence Enhances Human Learning Abilities: Opportunities in the Fight Against COVID-199
Transportation-Enabled Services: Concept, Framework, and Research Opportunities9
An Incentive Mechanism for Private Parking-Sharing Programs in an Imperfect Information Setting8
Impacts of Health and Safety Concerns on E-Commerce and Service Reconfiguration During the COVID-19 Pandemic: Insights from an Emerging Economy8
Cost of Cash: Evidence from Cashiers7
Integrating Chaotic Perspective and Behavioral Learning Theory into a Global Pandemic Crisis Management Framework for Hotel Service Providers6
Can Third-Party Sellers Benefit from a Platform’s Entry to the Market?6
The Effects of COVID-19 on the Adoption of “On-the-Shelf Technologies”: Virtual Dressing Room Software and the Expected Rise of Third-Party Reverse-Logistics5
Caring for an Aging Population in a Post-Pandemic World: Emerging Trends in the U.S. Older Adult Care Industry5
Who Are the Gatekeepers? An Examination of Diversity in INFORMS Journal Editorial Boards5
Improving Hotels’ Operational Efficiency Through ESG Investment: A Risk Management Perspective5
Operational Adaptation and Innovation During COVID-19: Lessons Learned from Consulting and a Road Map for the Future4
Dynamic Rebalancing Strategy in Free-Float Bicycle Sharing Systems: Orbit Queues and Two-Sided Matching4
Adoption Factors of Digital Services—A Systematic Literature Review4
Product Design Enhancement for Fashion Retailing4
Linking Customization Capability with CRM Technology Adoption and Strategic Alignment4
Health and Economic Impacts of Lockdown Policies in the Early Stage of COVID-19 in the United States4
A Newsvendor Approach to Design of Surgical Preference Cards3
Station-Based or Free-Floating? An Integrated Carsharing System with Dual Service Types3
Personal Shopper Systems in Last-Mile Logistics3
Can Customer Arrival Rates Be Modelled by Sine Waves?3
Service Design to Balance Waiting Time and Infection Risk: An Application for Elections During the COVID-19 Pandemic3
Frontiers in Service Science: Data-Driven Revenue Management: The Interplay of Data, Model, and Decisions3
Individualized Pricing for a Cloud Provider Hosting Interactive Applications3
The Effects of Sister-Store Presence and Market Competition on Product Assortment: Evidence from Book Retailing2
B&B Customer Experience and Satisfaction: Evidence from Online Customer Reviews2
Optimal Pooling, Batching, and Pasteurizing of Donor Human Milk2
The Dual Effects of Team Contest Design on On-Demand Service Work Schedules2
How Firm Strategies Affect Consumer Biases in Online Reviews2
Cross-Channel Integration and Customer Experience in Omnichannel Retail Services2
Free Add-Ons in Services2
Dynamic Exception Points for Fair Liver Allocation2
Examination of Chinese Older Adults’ Attitudes Toward Senior Living Institutions2
Call for Papers—Special Issue of Service Science: Innovation in Transportation-Enabled Urban Services2
Feeding the Nation—Dynamic Customer Contacting for E-Fulfillment in Times of Crisis2
The Impact of Bundled Payment on Hospital Operations2
Service Science Editorial Board, 20201
Competitive Bundling and Offer Design in a Symmetric Bertrand Duopoly1
Exploring Customer Citizenship Behavior Through Customer–Organization Identification1
Service Supply Chain Fit: Consistency Between Operant Resources and Service Supply Chains1
Service Science Editorial Board, 20211
Modeling Customer Satisfaction’s Impact on Loyalty: Insights for Customer-Centric Resource Allocation1
Introduction to the Special Issue on Reimagining the Science of Service in a Post-Pandemic VUCA World, Part 11
Exploring the New Frontier: Decentralized Financial Services1
Service Science Editorial Board, 20211
Dine in or Takeout? Trends on Restaurant Service Demand amid the COVID-19 Pandemic1
Service Science Editorial Board, 20241
Adaptive Design of Personalized Dose-Finding Clinical Trials1
On the Impact of Treatment Restrictions for the Indigent Suffering from a Chronic Disease: The Case of Compassionate Dialysis1
Value of Stars on Broadway: A Case Study1
Service Science Editorial Board, 20211
Service Science Editorial Board, 20211
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