Service Science

Papers
(The median citation count of Service Science is 1. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-02-01 to 2025-02-01.)
ArticleCitations
Service Design to Balance Waiting Time and Infection Risk: An Application for Elections During the COVID-19 Pandemic46
Service Science Editorial Board, 202320
Appreciation to Referees, 202118
Service Science Editorial Board, 202117
Service Science Editorial Board, 202217
Service Science Editorial Board, 202416
Personal Shopper Systems in Last-Mile Logistics13
Analysis of Real-Time Order Fulfillment Policies: When to Dispatch a Batch?13
Service Science Editorial Board, 202110
Who Are the Gatekeepers? An Examination of Diversity in INFORMS Journal Editorial Boards9
Cost of Cash: Evidence from Cashiers9
Dynamic Rebalancing Strategy in Free-Float Bicycle Sharing Systems: Orbit Queues and Two-Sided Matching9
Jam in the Tunnel: On Urban Freight Tunnels, Their Operational Scheduling, and Unused Transport Capacity8
Dynamic Exception Points for Fair Liver Allocation7
Dine in or Takeout? Trends on Restaurant Service Demand amid the COVID-19 Pandemic6
Call for Papers: Special Issue on Service Engineering: Data-Driven Service Design and Optimization6
Appreciation to Referees, 20245
Call for Papers: Service Science Special Issue: Navigating the Use of Technology in Service Marketing5
Service Science Editorial Board, 20235
Partner with a Third-Party Delivery Service or Not? A Prediction-and-Decision Tool for Restaurants Facing Takeout Demand Surges During a Pandemic5
Service Science Editorial Board, 20224
Service Science Editorial Board, 20224
Service Supply Chain Fit: Consistency Between Operant Resources and Service Supply Chains4
Revenue Management of Group Service Considering Different Quality Levels and Stochastic Customer Patience4
Cyber Insurance and Post-Breach Services: A Normative Analysis4
Station-Based or Free-Floating? An Integrated Carsharing System with Dual Service Types4
Service Science Editorial Board, 20243
Health and Economic Impacts of Lockdown Policies in the Early Stage of COVID-19 in the United States3
Earnings Pressure and Corporate Social Responsibility Impression Management3
Integrating Chaotic Perspective and Behavioral Learning Theory into a Global Pandemic Crisis Management Framework for Hotel Service Providers3
The Dual Effects of Team Contest Design on On-Demand Service Work Schedules3
Frontiers in Service Science: Data-Driven Revenue Management: The Interplay of Data, Model, and Decisions3
Call for Papers—Service Science Special Issue on Sustainability-Driven Service Innovations2
Frontiers in Service Science: Fintech Operations—An Overview of Recent Developments and Future Research Directions2
Space Booking with Multistage Online VCG Mechanism: A Simulation Study Toward Practical Application2
Appreciation to Referees, 20232
On the Importance of Service Parts When Taking Commonality and Reliability Decisions2
An Incentive Mechanism for Private Parking-Sharing Programs in an Imperfect Information Setting2
Call for Papers: Service Science/Stochastic Systems Joint Special Issue2
Calls for Papers—Platforms and Innovative Marketplaces for Services2
The Impact of Bundled Payment on Hospital Operations2
Types of Consumer Operant Resources and Co-creation in Dialogical Service Relationships2
Service Science Editorial Board, 20212
Service Science Editorial Board, 20212
Free Add-Ons in Services1
Product Design Enhancement for Fashion Retailing1
Competitive Bundling and Offer Design in a Symmetric Bertrand Duopoly1
Service Delivery Strategies for Alleviating Pandemic Suffering While Maintaining Profitability1
Can Customer Arrival Rates Be Modelled by Sine Waves?1
Exploring Customer Citizenship Behavior Through Customer–Organization Identification1
The Effects of COVID-19 on the Adoption of “On-the-Shelf Technologies”: Virtual Dressing Room Software and the Expected Rise of Third-Party Reverse-Logistics1
Could Auto Dealers Benefit from Vertical Media Platforms’ Encroachment?1
Transportation-Enabled Services: Concept, Framework, and Research Opportunities1
Cross-Channel Integration and Customer Experience in Omnichannel Retail Services1
Service Science Editorial Board, 20231
Optimal Pooling, Batching, and Pasteurizing of Donor Human Milk1
Reference Dependence in Queue Design and Pricing Strategies1
Feeding the Nation—Dynamic Customer Contacting for E-Fulfillment in Times of Crisis1
Exploring the New Frontier: Decentralized Financial Services1
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