Service Science

Papers
(The median citation count of Service Science is 0. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2022-08-01 to 2026-08-01.)
ArticleCitations
Appreciation to Referees, 202429
Robust Pricing in Marketing Channels22
Call for Papers: Service Science Special Issue: Navigating the Use of Technology in Service Marketing22
Network Design and Service Operations for Heart Transplant Under Preservation-Extending Technology18
Frontiers in Service Science: Data-Driven Revenue Management: The Interplay of Data, Model, and Decisions15
Product Line Design and Dispatch Strategy on Home Service Platforms14
Service Science Editorial Board, 202514
Service Science Editorial Board, 202411
Offline-Online Retail Collaboration via Pickup Partnership11
Modeling Customer Satisfaction’s Impact on Loyalty: Insights for Customer-Centric Resource Allocation9
A Newsvendor Approach to Design of Surgical Preference Cards9
The Impact of Healthcare Delivery Complexity on Practices for Clinical Quality Improvement: A Case of Healthcare Workers’ Hand Hygiene Compliance8
Adaptive Design of Personalized Dose-Finding Clinical Trials8
Service Science Editorial Board, 20247
Call for Papers: Special Issue on Service Engineering: Data-Driven Service Design and Optimization7
Clothing Consumers’ Aesthetic Preferences and Sustainable Marketing Model System Based on Kansei Engineering7
Jam in the Tunnel: On Urban Freight Tunnels, Their Operational Scheduling, and Unused Transport Capacity6
Call for Papers—Service Science Special Issue on Sustainability-Driven Service Innovations6
Generative AI can (Finally) Unlock Potential of Data-Driven Leadership6
Dine in or Takeout? Trends on Restaurant Service Demand amid the COVID-19 Pandemic6
Near-Optimal Replacement Policies for Offshore Wind Farms6
Service Science Editorial Board, 20235
The Dual Effects of Team Contest Design on On-Demand Service Work Schedules5
Could Auto Dealers Benefit from Vertical Media Platforms’ Encroachment?5
On the Importance of Service Parts When Taking Commonality and Reliability Decisions5
The Impact of Market Growth on Delivery Speed: Evidence from JD.com4
Free Add-Ons in Services4
From Range Anxiety to Charge Anxiety: Operations Scholars’ Reflections on the State of Electric Vehicles’ Public Charging Infrastructure3
Feeding the Nation—Dynamic Customer Contacting for E-Fulfillment in Times of Crisis3
Call for Papers: Service Science Special Issue on the Impact of AI on Service Design and Delivery3
Product Design Enhancement for Fashion Retailing3
Does Negative Publicity Change Tourists’ Advocacy Intention on Online Hotel Websites? Searching for Answers from an Online Travel Agency Study3
Understanding the Determinants of Secondhand Goods Buying Decisions: A Young Adult Consumers’ Perspective2
Revenue Management of Group Service Considering Different Quality Levels and Stochastic Customer Patience2
Service Science Editorial Board, 20232
Service Science Editorial Board, 20252
The Impact of Bundled Payment on Hospital Operations2
Environmental Responsibility: Impact of Waste-Sorting Regulation on Secondary Market2
Shall You Get an Invasive Examination? An AI-Driven Risk Stratification Model for Individuals with Suboptimal Health Status1
Cross-Channel Integration and Customer Experience in Omnichannel Retail Services1
Space Booking with Multistage Online VCG Mechanism: A Simulation Study Toward Practical Application1
When AI Is Not Enough: Reducing Diagnostic Errors with Radiologist Oversight1
Inventory Management with Transformer: Automated Decision Making for Order Timing and Quantity1
Reference Dependence in Queue Design and Pricing Strategies1
Cross-Site and Cross-Generation Knowledge Transfer in High-Tech After-Sales Service1
B&B Customer Experience and Satisfaction: Evidence from Online Customer Reviews1
Data Sharing Between Firms and Social Planners: An Economic Analysis of Regulation, Privacy, and Competition0
Service Science Editorial Board, 20250
Dynamic Scheduling of Recurring Multisession Appointments with Heterogeneous Clients0
Introduction to the Special Issue on Innovation in Transportation-Enabled Urban Services, Part 10
Service Science Editorial Board, 20230
Cyber Insurance and Post-Breach Services: A Normative Analysis0
Station-Based or Free-Floating? An Integrated Carsharing System with Dual Service Types0
Introduction to Service Science Special Section on Navigating the Use of Technology in Service Marketing0
Vehicle-Based Multi-Services for Future Smart Cities0
The Effects of Homegrown Rule on Efficiency of Sports Teams: Evidence from the English Premier League0
Exploring the New Frontier: Decentralized Financial Services0
Exploring Customer Citizenship Behavior Through Customer–Organization Identification0
Service Science Editorial Board, 20240
After-Sales Services During an Asset’s Lifetime: Collaborative Planning of System Upgrades0
Contract Theory-Based Collection, Updating, and Packaging Combination Strategies in Data Trading0
Peak-Hour Pricing Under Negative Externality: Impact of Customer Flexibility and Competitive Asymmetry0
Competitive Bundling and Offer Design in a Symmetric Bertrand Duopoly0
Can Lawyers’ Facial Attractiveness Increase the Popularity or Customer Satisfaction? An Example of Expert Q&A Services0
Call for Papers— Service Science Special Issue on People-Centric Retail and Last-Mile Services0
Can Customer Arrival Rates Be Modelled by Sine Waves?0
Service Bundle Sizing and Pricing for Mobility Services: Incorporating Elastic Demand and Fleet Operations0
Improving Hotels’ Operational Efficiency Through ESG Investment: A Risk Management Perspective0
An Incentive Mechanism for Private Parking-Sharing Programs in an Imperfect Information Setting0
Adoption Factors of Digital Services—A Systematic Literature Review0
Analysis of Real-Time Order Fulfillment Policies: When to Dispatch a Batch?0
Is Information Transparency a Blessing or A Curse Under Trade Credit in Competing Supply Chains?0
Service Science Editorial Board, 20260
Why Not All Managerial Responses Are Created Equal: A Causal Investigation of Their Effect on Online Review Systems’ Users0
Collaboration Between an Airline and Railways to Reduce the Cancellation-Risk of Waitlisted Passengers and Improve Seat Utilization0
Appreciation to Referees, 20250
Service Science Editorial Board, 20230
Transportation-Enabled Services: Concept, Framework, and Research Opportunities0
How Firm Strategies Affect Consumer Biases in Online Reviews0
Service Science Editorial Board, 20220
Earnings Pressure and Corporate Social Responsibility Impression Management0
Appreciation to Referees, 20230
Service Science Editorial Board, 20260
Health and Economic Impacts of Lockdown Policies in the Early Stage of COVID-19 in the United States0
Can Third-Party Sellers Benefit from a Platform’s Entry to the Market?0
Personal Shopper Systems in Last-Mile Logistics0
Types of Consumer Operant Resources and Co-creation in Dialogical Service Relationships0
Service Science Editorial Board, 20220
Appreciation to Referees, 20220
Dynamic Exception Points for Fair Liver Allocation0
The Impact of Chapter Progress Bars on Purchase Intention in Video-Based Influencer Marketing: Consumer Impatience Perspective0
Psychological Distance and Algorithm Aversion: Congruency and Advisor Confidence0
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