Service Science

(The median citation count of Service Science is 1. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2020-01-01 to 2024-01-01.)
Frontiers in Service Science: Ride Matching for Peer-to-Peer Ride Sharing: A Review and Future Directions50
Frontiers in Service Science: Integrating ESG Measures and Supply Chain Management: Research Opportunities in the Postpandemic Era25
Integrating Price-Incentive and Trip-Selection Policies to Rebalance Shared Electric Vehicles15
Airplane Seating Assignment Problem14
Frontiers in Service Science: Fintech Operations—An Overview of Recent Developments and Future Research Directions14
Service Ecosystem Health: A Transformative Approach to Elevating Service Science13
Integrated Vehicle Routing and Service Scheduling Under Time and Cancellation Uncertainties with Application in Nonemergency Medical Transportation9
The Impact of the COVID-19 Pandemic on Restaurant Resilience: Lessons, Generalizations, and Ideas for Future Research8
COVID-19 and Hotel Productivity Changes: An Empirical Analysis Using Malmquist Productivity Index8
Partner with a Third-Party Delivery Service or Not? A Prediction-and-Decision Tool for Restaurants Facing Takeout Demand Surges During a Pandemic7
Selling Virtual Items in Free-to-Play Games: Transparent Selling vs. Opaque Selling6
An Incentive Mechanism for Private Parking-Sharing Programs in an Imperfect Information Setting6
Impacts of Health and Safety Concerns on E-Commerce and Service Reconfiguration During the COVID-19 Pandemic: Insights from an Emerging Economy6
Frontiers in Service Science: The Management of Data Analytics Services: New Challenges and Future Directions6
The Effects of COVID-19 on the Adoption of “On-the-Shelf Technologies”: Virtual Dressing Room Software and the Expected Rise of Third-Party Reverse-Logistics5
Are All Smiles Perceived Equal? The Role of Service Provider’s Gender5
Integrating Chaotic Perspective and Behavioral Learning Theory into a Global Pandemic Crisis Management Framework for Hotel Service Providers5
How Artificial Intelligence Enhances Human Learning Abilities: Opportunities in the Fight Against COVID-195
Cost of Cash: Evidence from Cashiers5
Optimal Stopping of Adaptive Dose-Finding Trials4
Caring for an Aging Population in a Post-Pandemic World: Emerging Trends in the U.S. Older Adult Care Industry4
Linking Customization Capability with CRM Technology Adoption and Strategic Alignment4
Individualized Pricing for a Cloud Provider Hosting Interactive Applications3
Generalized Stable User Matching for Autonomous Vehicle Co-Ownership Programs3
Operational Adaptation and Innovation During COVID-19: Lessons Learned from Consulting and a Road Map for the Future3
Dynamic Rebalancing Strategy in Free-Float Bicycle Sharing Systems: Orbit Queues and Two-Sided Matching3
Fee-Based Loyalty Programs: An Empirical Investigation of Benefit Redemption Behavior and Its Effects on Loyalty3
A Newsvendor Approach to Design of Surgical Preference Cards2
Service Design to Balance Waiting Time and Infection Risk: An Application for Elections During the COVID-19 Pandemic2
Examination of Chinese Older Adults’ Attitudes Toward Senior Living Institutions2
Service Science Editorial Board, 20202
Introduction to the Special Issue on Reimagining the Science of Service in a Post-Pandemic VUCA World, Part 11
Can Customer Arrival Rates Be Modelled by Sine Waves?1
Cross-Channel Integration and Customer Experience in Omnichannel Retail Services1
Service Science Editorial Board, 20211
Service Science Editorial Board, 20201
Frontiers in Service Science: Data-Driven Revenue Management: The Interplay of Data, Model, and Decisions1
Station-Based or Free-Floating? An Integrated Carsharing System with Dual Service Types1
Personal Shopper Systems in Last-Mile Logistics1
How Firm Strategies Affect Consumer Biases in Online Reviews1
Peak-Hour Pricing Under Negative Externality: Impact of Customer Flexibility and Competitive Asymmetry1
The Effects of Sister-Store Presence and Market Competition on Product Assortment: Evidence from Book Retailing1
Competitive Bundling and Offer Design in a Symmetric Bertrand Duopoly1
Value of Stars on Broadway: A Case Study1
Discovering Call Interaction Fluency: A Way to Improve Experiences with Call Centres1
Optimal Pooling, Batching, and Pasteurizing of Donor Human Milk1
Health and Economic Impacts of Lockdown Policies in the Early Stage of COVID-19 in the United States1
The Dual Effects of Team Contest Design on On-Demand Service Work Schedules1
Who Are the Gatekeepers? An Examination of Diversity in INFORMS Journal Editorial Boards1
Call for Papers—Special Issue of Service Science: Innovation in Transportation-Enabled Urban Services1
Adoption Factors of Digital Services—A Systematic Literature Review1
On the Impact of Treatment Restrictions for the Indigent Suffering from a Chronic Disease: The Case of Compassionate Dialysis1
Feeding the Nation—Dynamic Customer Contacting for E-Fulfillment in Times of Crisis1
Can Third-Party Sellers Benefit from a Platform’s Entry to the Market?1
Free Add-Ons in Services1
Service Science Editorial Board, 20211
Service Supply Chain Fit: Consistency Between Operant Resources and Service Supply Chains1
Service Science Editorial Board, 20211
Service Science Editorial Board, 20211
Adaptive Design of Personalized Dose-Finding Clinical Trials1
Service Science Editorial Board, 20201