Service Science

Papers
(The median citation count of Service Science is 1. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-05-01 to 2025-05-01.)
ArticleCitations
Service Science Editorial Board, 202161
Cost of Cash: Evidence from Cashiers23
Service Design to Balance Waiting Time and Infection Risk: An Application for Elections During the COVID-19 Pandemic22
Appreciation to Referees, 202419
Call for Papers: Service Science Special Issue: Navigating the Use of Technology in Service Marketing17
Service Science Editorial Board, 202116
Frontiers in Service Science: Data-Driven Revenue Management: The Interplay of Data, Model, and Decisions16
Embedding Isolation, Contact Tracing, and Quarantine in Transmission Dynamics of the Coronavirus Epidemic—A Case Study of COVID-19 in Wuhan15
Service Science Editorial Board, 202212
On the Impact of Treatment Restrictions for the Indigent Suffering from a Chronic Disease: The Case of Compassionate Dialysis10
The Effects of Sister-Store Presence and Market Competition on Product Assortment: Evidence from Book Retailing9
Operational Adaptation and Innovation During COVID-19: Lessons Learned from Consulting and a Road Map for the Future8
Adaptive Design of Personalized Dose-Finding Clinical Trials8
Service Science Editorial Board, 20247
The Impact of Healthcare Delivery Complexity on Practices for Clinical Quality Improvement: A Case of Healthcare Workers’ Hand Hygiene Compliance7
Modeling Customer Satisfaction’s Impact on Loyalty: Insights for Customer-Centric Resource Allocation7
Service Science Editorial Board, 20246
COVID-19 and Hotel Productivity Changes: An Empirical Analysis Using Malmquist Productivity Index6
A Newsvendor Approach to Design of Surgical Preference Cards6
Jam in the Tunnel: On Urban Freight Tunnels, Their Operational Scheduling, and Unused Transport Capacity5
Dine in or Takeout? Trends on Restaurant Service Demand amid the COVID-19 Pandemic5
The Dual Effects of Team Contest Design on On-Demand Service Work Schedules5
Call for Papers: Special Issue on Service Engineering: Data-Driven Service Design and Optimization5
Service Science Editorial Board, 20224
On the Importance of Service Parts When Taking Commonality and Reliability Decisions4
Call for Papers: Service Science/Stochastic Systems Joint Special Issue4
Call for Papers—Service Science Special Issue on Sustainability-Driven Service Innovations4
Does Negative Publicity Change Tourists’ Advocacy Intention on Online Hotel Websites? Searching for Answers from an Online Travel Agency Study3
Product Design Enhancement for Fashion Retailing3
Service Science Editorial Board, 20233
Frontiers in Service Science: Integrating ESG Measures and Supply Chain Management: Research Opportunities in the Postpandemic Era3
Could Auto Dealers Benefit from Vertical Media Platforms’ Encroachment?3
Call for Papers: Service Science Special Issue on the Impact of AI on Service Design and Delivery3
Feeding the Nation—Dynamic Customer Contacting for E-Fulfillment in Times of Crisis3
Free Add-Ons in Services3
Understanding the Determinants of Secondhand Goods Buying Decisions: A Young Adult Consumers’ Perspective2
The Impact of Bundled Payment on Hospital Operations2
Partner with a Third-Party Delivery Service or Not? A Prediction-and-Decision Tool for Restaurants Facing Takeout Demand Surges During a Pandemic2
Appreciation to Referees, 20212
Service Science Editorial Board, 20232
Service Science Editorial Board, 20212
Caring for an Aging Population in a Post-Pandemic World: Emerging Trends in the U.S. Older Adult Care Industry2
Revenue Management of Group Service Considering Different Quality Levels and Stochastic Customer Patience2
Space Booking with Multistage Online VCG Mechanism: A Simulation Study Toward Practical Application2
Reference Dependence in Queue Design and Pricing Strategies1
When AI Is Not Enough: Reducing Diagnostic Errors with Radiologist Oversight1
Who Are the Gatekeepers? An Examination of Diversity in INFORMS Journal Editorial Boards1
Service Science Editorial Board, 20221
Collaboration Between an Airline and Railways to Reduce the Cancellation-Risk of Waitlisted Passengers and Improve Seat Utilization1
B&B Customer Experience and Satisfaction: Evidence from Online Customer Reviews1
Value of Stars on Broadway: A Case Study1
Cross-Site and Cross-Generation Knowledge Transfer in High-Tech After-Sales Service1
Service Science Editorial Board, 20241
Calls for Papers—Platforms and Innovative Marketplaces for Services1
Service Science Editorial Board, 20251
Cross-Channel Integration and Customer Experience in Omnichannel Retail Services1
Introduction to the Special Issue on Reimagining the Science of Service in a Post-Pandemic VUCA World, Part 11
Integrating Chaotic Perspective and Behavioral Learning Theory into a Global Pandemic Crisis Management Framework for Hotel Service Providers1
Types of Consumer Operant Resources and Co-creation in Dialogical Service Relationships1
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