Service Science

Papers
(The median citation count of Service Science is 1. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-11-01 to 2025-11-01.)
ArticleCitations
Service Design to Balance Waiting Time and Infection Risk: An Application for Elections During the COVID-19 Pandemic84
Appreciation to Referees, 202426
Call for Papers: Service Science Special Issue: Navigating the Use of Technology in Service Marketing24
Frontiers in Service Science: Data-Driven Revenue Management: The Interplay of Data, Model, and Decisions22
Service Science Editorial Board, 202217
Service Science Editorial Board, 202117
Embedding Isolation, Contact Tracing, and Quarantine in Transmission Dynamics of the Coronavirus Epidemic—A Case Study of COVID-19 in Wuhan14
Service Science Editorial Board, 202513
Product Line Design and Dispatch Strategy on Home Service Platforms12
Operational Adaptation and Innovation During COVID-19: Lessons Learned from Consulting and a Road Map for the Future12
Service Science Editorial Board, 202411
A Newsvendor Approach to Design of Surgical Preference Cards9
Adaptive Design of Personalized Dose-Finding Clinical Trials9
The Impact of Healthcare Delivery Complexity on Practices for Clinical Quality Improvement: A Case of Healthcare Workers’ Hand Hygiene Compliance8
COVID-19 and Hotel Productivity Changes: An Empirical Analysis Using Malmquist Productivity Index8
Modeling Customer Satisfaction’s Impact on Loyalty: Insights for Customer-Centric Resource Allocation8
Call for Papers: Special Issue on Service Engineering: Data-Driven Service Design and Optimization7
Service Science Editorial Board, 20247
Service Science Editorial Board, 20226
Jam in the Tunnel: On Urban Freight Tunnels, Their Operational Scheduling, and Unused Transport Capacity6
The Dual Effects of Team Contest Design on On-Demand Service Work Schedules6
Call for Papers—Service Science Special Issue on Sustainability-Driven Service Innovations6
Clothing Consumers’ Aesthetic Preferences and Sustainable Marketing Model System Based on Kansei Engineering6
On the Importance of Service Parts When Taking Commonality and Reliability Decisions6
Dine in or Takeout? Trends on Restaurant Service Demand amid the COVID-19 Pandemic6
Could Auto Dealers Benefit from Vertical Media Platforms’ Encroachment?5
Call for Papers: Service Science/Stochastic Systems Joint Special Issue5
Service Science Editorial Board, 20235
Does Negative Publicity Change Tourists’ Advocacy Intention on Online Hotel Websites? Searching for Answers from an Online Travel Agency Study4
Free Add-Ons in Services4
Frontiers in Service Science: Integrating ESG Measures and Supply Chain Management: Research Opportunities in the Postpandemic Era4
Product Design Enhancement for Fashion Retailing4
Feeding the Nation—Dynamic Customer Contacting for E-Fulfillment in Times of Crisis4
Understanding the Determinants of Secondhand Goods Buying Decisions: A Young Adult Consumers’ Perspective3
The Impact of Bundled Payment on Hospital Operations3
Service Science Editorial Board, 20233
Call for Papers: Service Science Special Issue on the Impact of AI on Service Design and Delivery3
Appreciation to Referees, 20213
Caring for an Aging Population in a Post-Pandemic World: Emerging Trends in the U.S. Older Adult Care Industry3
Revenue Management of Group Service Considering Different Quality Levels and Stochastic Customer Patience3
Space Booking with Multistage Online VCG Mechanism: A Simulation Study Toward Practical Application2
Partner with a Third-Party Delivery Service or Not? A Prediction-and-Decision Tool for Restaurants Facing Takeout Demand Surges During a Pandemic2
Cross-Channel Integration and Customer Experience in Omnichannel Retail Services2
Service Science Editorial Board, 20252
B&B Customer Experience and Satisfaction: Evidence from Online Customer Reviews2
Reference Dependence in Queue Design and Pricing Strategies2
Impacts of Health and Safety Concerns on E-Commerce and Service Reconfiguration During the COVID-19 Pandemic: Insights from an Emerging Economy1
Cross-Site and Cross-Generation Knowledge Transfer in High-Tech After-Sales Service1
Service Science Editorial Board, 20221
Exploring the New Frontier: Decentralized Financial Services1
Types of Consumer Operant Resources and Co-creation in Dialogical Service Relationships1
Integrating Chaotic Perspective and Behavioral Learning Theory into a Global Pandemic Crisis Management Framework for Hotel Service Providers1
Collaboration Between an Airline and Railways to Reduce the Cancellation-Risk of Waitlisted Passengers and Improve Seat Utilization1
Exploring Customer Citizenship Behavior Through Customer–Organization Identification1
Improving Hotels’ Operational Efficiency Through ESG Investment: A Risk Management Perspective1
Can Third-Party Sellers Benefit from a Platform’s Entry to the Market?1
When AI Is Not Enough: Reducing Diagnostic Errors with Radiologist Oversight1
Service Science Editorial Board, 20241
Introduction to the Special Issue on Reimagining the Science of Service in a Post-Pandemic VUCA World, Part 11
Appreciation to Referees, 20221
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