Journal of Service Theory and Practice

Papers
(The H4-Index of Journal of Service Theory and Practice is 17. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2020-11-01 to 2024-11-01.)
ArticleCitations
Gamification in tourism and hospitality research in the era of digital platforms: a systematic literature review53
Coronavirus crisis and health care: learning from a service ecosystem perspective46
Journal of Service Theory and Practice at age 30: past, present and future contributions to service research33
Pandemic's effect on the relationship between lean implementation and service performance32
Online service failure: antecedents, moderators and consequences29
Creating hospitable service systems for refugees during a pandemic: leveraging resources for service inclusion26
The impact of coronavirus on business: developing service research agenda for a post-coronavirus world26
Sources and categories of well-being: a systematic review and research agenda25
Robotizing shared service centres: key challenges and outcomes21
Customer experience research: intellectual structure and future research opportunities21
Robo-advisors (RAs): the programmed self-service market for professional advice20
Paranoid personality and frontline employee’s proactive work behaviours: a moderated mediation model of empathetic leadership and perceived psychological safety20
Are employees' emotional labor strategies triggering or reducing customer incivility: a sociometer theory perspective20
Why do consumers become providers? Self-determination in the sharing economy19
How perceived attributes of livestreaming commerce influence customer engagement: a social support perspective18
Optimizing competitive performance of service firms in data-rich environment17
Customer self-determination in value co-creation17
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