Journal of Service Theory and Practice

Papers
(The H4-Index of Journal of Service Theory and Practice is 13. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-02-01 to 2025-02-01.)
ArticleCitations
Co-owned resources: IP and data in smart cities53
Brand avatar present or absent? Investigate brand avatar and consumer forgiveness in public apology30
Creating harmony through a plethora of interests, resources and actors: the challenging task of orchestrating the service ecosystem21
Consumer confusion and its consequences in the e-hospitality marketplace: the mediating role of negative emotions19
Relaxation, morning recovery state and customer- and coworker-directed extra-role service behavior: the moderating effect of work–family interface18
Editorial: Research horizons of smart service technologies – Special section editorial16
Typology of the transition path to fintech: multi-level comparative analysis16
Unlocking emotional labor: how organizational control systems shape frontline service employees’ emotional labor15
When frontline robots emerge: the double-edged-sword effect of anticipated trust on intention to switch brands after service failure15
Elevated emotions, elevated ideas: the CSR-employee creativity nexus in hospitality15
Revisiting the patient–physician relationship under the lens of value co-creation and defensive medicine15
Occupational stress as a mediator between organisational intelligence traits and digital government service quality: a triangulation design approach14
Managing burnout from engagement-derived acting strategy13
“Can I go or should I stay?” A theoretical framework of social lock-in during unsatisfactory service encounters13
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