Journal of Service Theory and Practice

Papers
(The H4-Index of Journal of Service Theory and Practice is 16. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-05-01 to 2025-05-01.)
ArticleCitations
Boosting customers’ hedonic well-being through fair services: the role of participation and price saving77
Elevated emotions, elevated ideas: the CSR-employee creativity nexus in hospitality36
A sequential process from external stakeholder pressures to performance in services30
Difficulties to digitalize: ambidexterity challenges in law firms28
The mediating effects of program loyalty in loyalty rewards programs: an experimental design in coffee shops26
Co-creating dementia care: manoeuvring fractured reflexivity in service design25
Demystifying employee co-creation: optimism and pro-social behaviour as moderators22
Improving upselling revenue: a longitudinal field study22
Why do companies integrate products and services? Linking decision-makers’ personality traits and decision-making logics21
Work more, pay more? The impact of customer participation on customer pay-what-you-want payments21
Linking entrepreneurial leadership and innovation performance in hospitality firms: the roles of innovation strategy and knowledge acquisition19
Guest editorial: Emerging digital technologies and professional services: current and future research agenda18
“Turning role conflict into performance”: assessing the moderating role of self-monitoring, manager trust and manager identification18
Invasion of privacy in smart services: the role of interaction mode and privacy commitment18
Customer intention to participate in service recovery: what is it and what are the drivers?17
The name effect in customization service: the role of psychological ownership and self-threat17
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