Cornell Hospitality Quarterly

Papers
(The TQCC of Cornell Hospitality Quarterly is 6. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2022-05-01 to 2026-05-01.)
ArticleCitations
Consumers’ Intentions to Use Contact-Reducing Technologies in Restaurants60
Exploring the Transformative Potential of Artificial Intelligence in Hospitality: A Systematic Review of Applications and Challenges42
Review Ratings, Sentiment in Review Comments, and Restaurant Profitability: Firm-Level Evidence36
Temporal Dimensions of Crisis and Online Hotel Reviews: A Social Support Perspective of Narcissists During the Pandemic35
Navigating Transparency in AI-Powered Luxury Hospitality: A Dynamic Guest-Centric Approach31
Toward Integrating Tourism and Smart City Ecosystems: Synergies for Urban Digital Technologies and Sustainability in Italy28
From the Editor22
Pro-Environmental Behavior of Religious Tourists: Moderating Role of Religious Beliefs22
“Best Employers”: The Impacts of Employee Reviews and Employer Awards on Job Seekers’ Application Intentions22
The Impact of Restaurant Menu Calorie Labels on Restaurant Revenue and Profit: Evidence From a Randomized Controlled Trial21
From the Editor19
Job Mobility in the Time of Recovery: An Examination of How Job Threats Influence Turnover Intentions18
Racial Discrimination Against Service Employees: The Influence of Managers and Employees’ Responses17
Utilize OCB-C-Driven Learning Mechanism to Empower Employees as Good Citizens: Perspective of Trial-and-Error Learning Theory17
The Platform Matters: Selection and Measurement Bias in Online Reviews17
Breaking the Invisible Chains With Policy: How Insurance Companies Can Help End Human Trafficking in the Hotel Industry16
Employee Recommendation and Financial Performance: Evidence From Tourism and Hospitality Industry15
Mapping Tourists’ Evaluations of a Hotel: An Analysis of Branded Versus Non-Branded Hotels15
When Leaders Self-Sacrifice in Times of Crisis: The Roles of Employee Emotional Suppression and Leader Coping Strategies14
From the Editor14
Competition in the Beer Industry—From Pipe Dream to Reality: Exploring the Potential Impacts of Executive Order 1403611
Performing Up to Par: Hospitality Firms After ASU 2016-0210
Guest Voice Behavior for Hotels: The Role of Experience, Emotional Attachment, and Perceived Value10
Online Travel Agency Participation: An Empirical Investigation of Its Financial Contribution to U.S. Hotel Profitability9
Do Visual Perspectives Matter? The “Matching” Between Visual Perspectives and Psychological Distance Improves Hotel Evaluations9
Effects of Consumer–Host Social Interaction and Trust on Peer-to-Peer Accommodation Consumers’ Repurchase Intentions: A Trust-Transfer Perspective9
The Impact of Free-Play: A Longitudinal Study of Trip-Level Visitation and Wagering Behavior8
Price elasticity of demand and its impact on hotel revenue performance during the COVID-19 pandemic8
Mapping Service Innovation Research in Hospitality and Tourism: An Integrative Bibliometric Analysis and Research Agenda8
What are the Primary Drivers of Marketing Success?: Evidence From Brand-Level Data on Restaurants8
ChatGPT: It’s Here, Whether We Want It or Not!7
Hospitality Front-line Employees: A Meta-Analysis of Emotion Management at Work7
Public Policy Challenges and the Lodging Shared Economy7
Overcoming the Love Gap: AI-Enabled Relationship-Building by Robot Chefs7
The Manipulative Effects in the Technology-Facilitated Preservice Tipping Experience7
The Interactive Effects of Divestiture Socialization and Self-Monitoring Personality on Newcomers’ Authenticity, Well-Being, and Creativity6
Understanding Consumer Responses to Robotic Cafés: A Person–Environment Interaction Perspective6
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