Cornell Hospitality Quarterly

Papers
(The TQCC of Cornell Hospitality Quarterly is 5. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-09-01 to 2025-09-01.)
ArticleCitations
Consumers’ Intentions to Use Contact-Reducing Technologies in Restaurants42
Temporal Dimensions of Crisis and Online Hotel Reviews: A Social Support Perspective of Narcissists During the Pandemic36
Review Ratings, Sentiment in Review Comments, and Restaurant Profitability: Firm-Level Evidence31
From the Editor27
“Best Employers”: The Impacts of Employee Reviews and Employer Awards on Job Seekers’ Application Intentions27
Inclusion of Condominium Units in Luxury Hotels as a Diversification Strategy: Property Performance Perspective25
Pro-Environmental Behavior of Religious Tourists: Moderating Role of Religious Beliefs20
The Impact of Restaurant Menu Calorie Labels on Restaurant Revenue and Profit: Evidence From a Randomized Controlled Trial17
Job Mobility in the Time of Recovery: An Examination of How Job Threats Influence Turnover Intentions17
From the Editor16
Racial Discrimination Against Service Employees: The Influence of Managers and Employees’ Responses16
Utilize OCB-C-Driven Learning Mechanism to Empower Employees as Good Citizens: Perspective of Trial-and-Error Learning Theory16
The Platform Matters: Selection and Measurement Bias in Online Reviews13
Employee Recommendation and Financial Performance: Evidence From Tourism and Hospitality Industry12
Mapping Tourists’ Evaluations of a Hotel: An Analysis of Branded Versus Non-Branded Hotels11
When Leaders Self-Sacrifice in Times of Crisis: The Roles of Employee Emotional Suppression and Leader Coping Strategies11
Competition in the Beer Industry—From Pipe Dream to Reality: Exploring the Potential Impacts of Executive Order 1403611
Breaking the Invisible Chains With Policy: How Insurance Companies Can Help End Human Trafficking in the Hotel Industry11
Performing Up to Par: Hospitality Firms After ASU 2016-0210
Do Visual Perspectives Matter? The “Matching” Between Visual Perspectives and Psychological Distance Improves Hotel Evaluations10
Effects of Internal and External CSR on Supportive and Harmful Employee Attitudes9
Effects of Consumer–Host Social Interaction and Trust on Peer-to-Peer Accommodation Consumers’ Repurchase Intentions: A Trust-Transfer Perspective9
When a Robot Makes Your Dinner: A Comparative Analysis of Product Level and Customer Experience Between the U.S. and Chinese Robotic Restaurants8
Guest Voice Behavior for Hotels: The Role of Experience, Emotional Attachment, and Perceived Value7
Online Travel Agency Participation: An Empirical Investigation of Its Financial Contribution to U.S. Hotel Profitability6
Price elasticity of demand and its impact on hotel revenue performance during the COVID-19 pandemic6
What are the Primary Drivers of Marketing Success?: Evidence From Brand-Level Data on Restaurants6
Traveler Attitudes Toward Biometric Data-Enabled Hotel Services: Can Risk Education Play a Role?6
The Impact of Free-Play: A Longitudinal Study of Trip-Level Visitation and Wagering Behavior5
Mapping Service Innovation Research in Hospitality and Tourism: An Integrative Bibliometric Analysis and Research Agenda5
Luxury Hospitality Services: Editorial Comment5
Overcoming the Love Gap: AI-Enabled Relationship-Building by Robot Chefs5
The Manipulative Effects in the Technology-Facilitated Preservice Tipping Experience5
Public Policy Challenges and the Lodging Shared Economy5
Hospitality Front-line Employees: A Meta-Analysis of Emotion Management at Work5
ChatGPT: It’s Here, Whether We Want It or Not!5
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