Cornell Hospitality Quarterly

Papers
(The TQCC of Cornell Hospitality Quarterly is 6. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-05-01 to 2025-05-01.)
ArticleCitations
Review Ratings, Sentiment in Review Comments, and Restaurant Profitability: Firm-Level Evidence64
Temporal Dimensions of Crisis and Online Hotel Reviews: A Social Support Perspective of Narcissists During the Pandemic44
Consumers’ Intentions to Use Contact-Reducing Technologies in Restaurants35
The Loyalty Program for Our Self-Esteem: The Role of Collective Self-Esteem in Luxury Hotel Membership Programs24
Authentic Leadership and Engaging Employees: A Moderated Mediation Model of Leader–Member Exchange and Power Distance23
From the Editor23
Pro-Environmental Behavior of Religious Tourists: Moderating Role of Religious Beliefs22
Inclusion of Condominium Units in Luxury Hotels as a Diversification Strategy: Property Performance Perspective21
“Best Employers”: The Impacts of Employee Reviews and Employer Awards on Job Seekers’ Application Intentions20
Ethnic Restaurants: Bringing Uniqueness to the Table Through Handwriting20
The Impact of Restaurant Menu Calorie Labels on Restaurant Revenue and Profit: Evidence From a Randomized Controlled Trial17
From the Editor16
Job Mobility in the Time of Recovery: An Examination of How Job Threats Influence Turnover Intentions16
Racial Discrimination Against Service Employees: The Influence of Managers and Employees’ Responses16
Utilize OCB-C-Driven Learning Mechanism to Empower Employees as Good Citizens: Perspective of Trial-and-Error Learning Theory15
The Platform Matters: Selection and Measurement Bias in Online Reviews13
Mapping Tourists’ Evaluations of a Hotel: An Analysis of Branded Versus Non-Branded Hotels12
When Leaders Self-Sacrifice in Times of Crisis: The Roles of Employee Emotional Suppression and Leader Coping Strategies11
Employee Recommendation and Financial Performance: Evidence From Tourism and Hospitality Industry11
Luxury Branding in the Hospitality Industry: The Impact of Employee’s Luxury Appearance and Elitism Attitude11
Breaking the Invisible Chains With Policy: How Insurance Companies Can Help End Human Trafficking in the Hotel Industry11
Competition in the Beer Industry—From Pipe Dream to Reality: Exploring the Potential Impacts of Executive Order 1403610
Online Travel Agency Participation: An Empirical Investigation of Its Financial Contribution to U.S. Hotel Profitability9
Do Visual Perspectives Matter? The “Matching” Between Visual Perspectives and Psychological Distance Improves Hotel Evaluations9
When a Robot Makes Your Dinner: A Comparative Analysis of Product Level and Customer Experience Between the U.S. and Chinese Robotic Restaurants9
Performing Up to Par: Hospitality Firms After ASU 2016-029
Effects of Internal and External CSR on Supportive and Harmful Employee Attitudes9
Effects of Consumer–Host Social Interaction and Trust on Peer-to-Peer Accommodation Consumers’ Repurchase Intentions: A Trust-Transfer Perspective9
What are the Primary Drivers of Marketing Success?: Evidence From Brand-Level Data on Restaurants8
Traveler Attitudes Toward Biometric Data-Enabled Hotel Services: Can Risk Education Play a Role?8
Overcoming the Love Gap: AI-Enabled Relationship-Building by Robot Chefs8
Price elasticity of demand and its impact on hotel revenue performance during the COVID-19 pandemic8
Hospitality Front-line Employees: A Meta-Analysis of Emotion Management at Work7
The Impact of Free-Play: A Longitudinal Study of Trip-Level Visitation and Wagering Behavior7
Mapping Service Innovation Research in Hospitality and Tourism: An Integrative Bibliometric Analysis and Research Agenda6
Exploring Customers’ Luxury Consumption in Restaurants: A Combined Method of Topic Modeling and Three-Factor Theory6
Public Policy Challenges and the Lodging Shared Economy6
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