Cornell Hospitality Quarterly

Papers
(The TQCC of Cornell Hospitality Quarterly is 5. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-06-01 to 2025-06-01.)
ArticleCitations
Review Ratings, Sentiment in Review Comments, and Restaurant Profitability: Firm-Level Evidence64
Temporal Dimensions of Crisis and Online Hotel Reviews: A Social Support Perspective of Narcissists During the Pandemic44
Consumers’ Intentions to Use Contact-Reducing Technologies in Restaurants36
Authentic Leadership and Engaging Employees: A Moderated Mediation Model of Leader–Member Exchange and Power Distance28
Inclusion of Condominium Units in Luxury Hotels as a Diversification Strategy: Property Performance Perspective25
From the Editor25
“Best Employers”: The Impacts of Employee Reviews and Employer Awards on Job Seekers’ Application Intentions24
Pro-Environmental Behavior of Religious Tourists: Moderating Role of Religious Beliefs23
Ethnic Restaurants: Bringing Uniqueness to the Table Through Handwriting20
The Impact of Restaurant Menu Calorie Labels on Restaurant Revenue and Profit: Evidence From a Randomized Controlled Trial19
From the Editor17
Job Mobility in the Time of Recovery: An Examination of How Job Threats Influence Turnover Intentions17
Utilize OCB-C-Driven Learning Mechanism to Empower Employees as Good Citizens: Perspective of Trial-and-Error Learning Theory16
The Platform Matters: Selection and Measurement Bias in Online Reviews15
Racial Discrimination Against Service Employees: The Influence of Managers and Employees’ Responses14
Mapping Tourists’ Evaluations of a Hotel: An Analysis of Branded Versus Non-Branded Hotels14
Employee Recommendation and Financial Performance: Evidence From Tourism and Hospitality Industry12
When Leaders Self-Sacrifice in Times of Crisis: The Roles of Employee Emotional Suppression and Leader Coping Strategies12
Competition in the Beer Industry—From Pipe Dream to Reality: Exploring the Potential Impacts of Executive Order 1403611
Breaking the Invisible Chains With Policy: How Insurance Companies Can Help End Human Trafficking in the Hotel Industry11
Effects of Consumer–Host Social Interaction and Trust on Peer-to-Peer Accommodation Consumers’ Repurchase Intentions: A Trust-Transfer Perspective11
Effects of Internal and External CSR on Supportive and Harmful Employee Attitudes10
Do Visual Perspectives Matter? The “Matching” Between Visual Perspectives and Psychological Distance Improves Hotel Evaluations10
Performing Up to Par: Hospitality Firms After ASU 2016-0210
Price elasticity of demand and its impact on hotel revenue performance during the COVID-19 pandemic9
When a Robot Makes Your Dinner: A Comparative Analysis of Product Level and Customer Experience Between the U.S. and Chinese Robotic Restaurants9
Online Travel Agency Participation: An Empirical Investigation of Its Financial Contribution to U.S. Hotel Profitability9
Luxury Branding in the Hospitality Industry: The Impact of Employee’s Luxury Appearance and Elitism Attitude9
What are the Primary Drivers of Marketing Success?: Evidence From Brand-Level Data on Restaurants8
Traveler Attitudes Toward Biometric Data-Enabled Hotel Services: Can Risk Education Play a Role?8
Overcoming the Love Gap: AI-Enabled Relationship-Building by Robot Chefs8
Hospitality Front-line Employees: A Meta-Analysis of Emotion Management at Work6
The Impact of Free-Play: A Longitudinal Study of Trip-Level Visitation and Wagering Behavior6
Exploring Customers’ Luxury Consumption in Restaurants: A Combined Method of Topic Modeling and Three-Factor Theory5
Empowerment in Hospitality: Does Leader–Follower Congruence in Family-Supportive Supervisor Behaviors Empower Follower Creativity?5
The Manipulative Effects in the Technology-Facilitated Preservice Tipping Experience5
Luxury Hospitality Services: Editorial Comment5
Mapping Service Innovation Research in Hospitality and Tourism: An Integrative Bibliometric Analysis and Research Agenda5
Public Policy Challenges and the Lodging Shared Economy5
ChatGPT: It’s Here, Whether We Want It or Not!5
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