Cornell Hospitality Quarterly

Papers
(The TQCC of Cornell Hospitality Quarterly is 6. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2022-05-01 to 2026-05-01.)
ArticleCitations
Consumers’ Intentions to Use Contact-Reducing Technologies in Restaurants60
Exploring the Transformative Potential of Artificial Intelligence in Hospitality: A Systematic Review of Applications and Challenges42
Review Ratings, Sentiment in Review Comments, and Restaurant Profitability: Firm-Level Evidence36
Temporal Dimensions of Crisis and Online Hotel Reviews: A Social Support Perspective of Narcissists During the Pandemic35
Navigating Transparency in AI-Powered Luxury Hospitality: A Dynamic Guest-Centric Approach31
Toward Integrating Tourism and Smart City Ecosystems: Synergies for Urban Digital Technologies and Sustainability in Italy28
“Best Employers”: The Impacts of Employee Reviews and Employer Awards on Job Seekers’ Application Intentions22
From the Editor22
Pro-Environmental Behavior of Religious Tourists: Moderating Role of Religious Beliefs22
The Impact of Restaurant Menu Calorie Labels on Restaurant Revenue and Profit: Evidence From a Randomized Controlled Trial21
From the Editor19
Job Mobility in the Time of Recovery: An Examination of How Job Threats Influence Turnover Intentions18
The Platform Matters: Selection and Measurement Bias in Online Reviews17
Racial Discrimination Against Service Employees: The Influence of Managers and Employees’ Responses17
Utilize OCB-C-Driven Learning Mechanism to Empower Employees as Good Citizens: Perspective of Trial-and-Error Learning Theory17
Breaking the Invisible Chains With Policy: How Insurance Companies Can Help End Human Trafficking in the Hotel Industry16
Mapping Tourists’ Evaluations of a Hotel: An Analysis of Branded Versus Non-Branded Hotels15
Employee Recommendation and Financial Performance: Evidence From Tourism and Hospitality Industry15
From the Editor14
When Leaders Self-Sacrifice in Times of Crisis: The Roles of Employee Emotional Suppression and Leader Coping Strategies14
Competition in the Beer Industry—From Pipe Dream to Reality: Exploring the Potential Impacts of Executive Order 1403611
Guest Voice Behavior for Hotels: The Role of Experience, Emotional Attachment, and Perceived Value10
Performing Up to Par: Hospitality Firms After ASU 2016-0210
Do Visual Perspectives Matter? The “Matching” Between Visual Perspectives and Psychological Distance Improves Hotel Evaluations9
Effects of Consumer–Host Social Interaction and Trust on Peer-to-Peer Accommodation Consumers’ Repurchase Intentions: A Trust-Transfer Perspective9
Online Travel Agency Participation: An Empirical Investigation of Its Financial Contribution to U.S. Hotel Profitability9
Price elasticity of demand and its impact on hotel revenue performance during the COVID-19 pandemic8
Mapping Service Innovation Research in Hospitality and Tourism: An Integrative Bibliometric Analysis and Research Agenda8
What are the Primary Drivers of Marketing Success?: Evidence From Brand-Level Data on Restaurants8
The Impact of Free-Play: A Longitudinal Study of Trip-Level Visitation and Wagering Behavior8
Public Policy Challenges and the Lodging Shared Economy7
Overcoming the Love Gap: AI-Enabled Relationship-Building by Robot Chefs7
The Manipulative Effects in the Technology-Facilitated Preservice Tipping Experience7
ChatGPT: It’s Here, Whether We Want It or Not!7
Hospitality Front-line Employees: A Meta-Analysis of Emotion Management at Work7
The Interactive Effects of Divestiture Socialization and Self-Monitoring Personality on Newcomers’ Authenticity, Well-Being, and Creativity6
Understanding Consumer Responses to Robotic Cafés: A Person–Environment Interaction Perspective6
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