OOIR: Observatory of International Research

Papers

(The TQCC of Cornell Hospitality Quarterly is 6. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2020-11-01 to 2024-11-01.)

Article	Citations
Improving Data Quality Using Amazon Mechanical Turk Through Platform Setup	45
Web Scraping for Hospitality Research: Overview, Opportunities, and Implications	37
Qualitative Research via Focus Groups: Will Going Online Affect the Diversity of Your Findings?	36
Crisis Communication on Social Media: What Types of COVID-19 Messages Get the Attention?	35
Case Study as a Research Method in Hospitality and Tourism Research: A Systematic Literature Review (1974–2020)	27
Corporate Social Responsibility and Individual Outcomes: The Mediating Role of Gratitude and Compassion at Work	26
When a Robot Makes Your Dinner: A Comparative Analysis of Product Level and Customer Experience Between the U.S. and Chinese Robotic Restaurants	20
Does Virtual Reality Trigger Visits and Booking Holiday Travel Packages?	18
Authentic Leadership and Engaging Employees: A Moderated Mediation Model of Leader–Member Exchange and Power Distance	18
Mapping Service Innovation Research in Hospitality and Tourism: An Integrative Bibliometric Analysis and Research Agenda	16
The Impact of Tourist–Robot Interaction on Tourist Engagement in the Hospitality Industry: A Mixed-Method Study	16
Analysis and Forecasts of the Demand for Imported Wine in China	16
Customer-Oriented Constructive Deviance as a Reaction to Organizational Injustice Toward Customers	16
Motivation Configuration of Bluxury Tourism Behavior: An FsQCA Application	16
Reenergizing Through Angel Customers: Cross-Cultural Validation of Customer-Driven Employee Citizenship Behavior	14
The Gender Wage Gap in Hospitality: New Evidence From Spain	14
Effects of Internal and External CSR on Supportive and Harmful Employee Attitudes	13
Privacy or Security: Does It Matter for Continued Use Intention of Travel Applications?	13
Toward Holistic Experience-Oriented Service Innovation: Co-Creating Sustainable Value With Customers and Society	12
A Differentiated Approach to the Asset-Light Model in the Hotel Industry	12
Generation Influences Perceived Coolness But Not Favorable Attitudes Toward Cool Hotel Brands	12
The Effect of Airbnb on Hotel Performance: Comparing Single- and Multi-Unit Host Listings in the United States	11
Exploring Customers’ Luxury Consumption in Restaurants: A Combined Method of Topic Modeling and Three-Factor Theory	11
What to Sell and How to Sell Matters: Focusing on Luxury Hotel Properties’ Business Performance and Efficiency	10
Luxury Branding in the Hospitality Industry: The Impact of Employee’s Luxury Appearance and Elitism Attitude	10

Traveler Attitudes Toward Biometric Data-Enabled Hotel Services: Can Risk Education Play a Role?	9
The Loyalty Program for Our Self-Esteem: The Role of Collective Self-Esteem in Luxury Hotel Membership Programs	8
Young People Share, But Do So Differently: An Empirical Comparison of Peer-to-Peer Accommodation Consumption Between Millennials and Generation Z	8
Compassion in Hotels: Does Person–Organization Fit Lead Staff to Engage in Compassion-Driven Citizenship Behavior?	8
Comparison of Customer Reviews for Local and Chain Restaurants: Multilevel Approach to Google Reviews Data	8
Service Priority Climate and Service Performance Among Hospitality Employees: The Role of Emotional Labor and Workload Pressure	7
Sentiment, Confidence and Uncertainty: The Case of Tourism and Leisure Stocks	7
Ethnic Restaurants: Bringing Uniqueness to the Table Through Handwriting	7
The Success of Rosé Wine in France: The Millennial Revolution	7
Comparison of Composites, Dichotomous, and Latent Factor Measurement Operationalizations in Hospitality Research on Moderating Effects	6
Green Purchasing by Wine Retailers: Roles of Individual Values, Competences and Organizational Culture	6
Temporal Orientation and Customer Loyalty Programs	6
Legal and Ethical Issues of Collecting and Using Online Hospitality Data	6
Field Experiments for Testing Revenue Strategies in the Hospitality Industry	6
Optimizing Handwritten Font Style to Connect With Customers	6
Enhancing Performance and Perceived Justice in Hospitality Organizations: An Integrated Model of Gender Diversity Within Top Management Teams	6
Looks Clear and Sounds Familiar: How Consumers Form Inferential Beliefs About Luxury Hotel Service Quality	6