Cornell Hospitality Quarterly

Papers
(The TQCC of Cornell Hospitality Quarterly is 7. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 500 papers]. The publications cover those that have been published in the past four years, i.e., from 2019-11-01 to 2023-11-01.)
ArticleCitations
Applications and Implications of Service Robots in Hospitality110
A Micro-Level View of CSR: A Hospitality Management Systematic Literature Review60
The Antecedents and Consequences of Value Co-Creation Behaviors in a Hotel Setting: A Two-Country Study45
Response Rates In Hospitality Research: An Overview of Current Practice and Suggestions For Future Research45
The Influence of Green Message Types on Advertising Effectiveness for Luxury and Budget Hotel Segments31
The Influence of Social Perceptions on Restaurant Employee Work Engagement and Extra-Role Customer Service Behavior: A Moderated Mediation Model31
The Customer Isn’t Always Right: The Implications of Illegitimate Complaints23
Crisis Communication on Social Media: What Types of COVID-19 Messages Get the Attention?23
The State of Qualitative Research in Hospitality: A 5-Year Review 2014 to 201922
Psychological Diversity Climate, Organizational Embeddedness, and Turnover Intentions: A Conservation of Resources Perspective22
Assessing Consumer Perceptions of Neolocalism: Making a Case for Microbreweries as Place-Based Brands21
Qualitative Research via Focus Groups: Will Going Online Affect the Diversity of Your Findings?21
Case Study as a Research Method in Hospitality and Tourism Research: A Systematic Literature Review (1974–2020)20
Improving Data Quality Using Amazon Mechanical Turk Through Platform Setup20
Are Neighbors Friends or Foes? Assessing Airbnb Listings’ Agglomeration Effect in New York City19
Web Scraping for Hospitality Research: Overview, Opportunities, and Implications19
Company Response to Negative Online Reviews: The Effects of Procedural Justice, Interactional Justice, and Social Presence19
New Classification System for the U.S. Restaurant Industry: Application of Utilitarian and Hedonic Continuum Model19
Theoretical Foundations of Social Media Power in Hospitality and Tourism: A Hierarchical Model17
Paranormal Tourism: Market Study of a Novel and Interactive Approach to Space Activation and Monetization16
Customer Motivation and Response Bias in Online Reviews16
Corporate Social Responsibility and Individual Outcomes: The Mediating Role of Gratitude and Compassion at Work15
Touch Versus Tech in Service Encounters13
Expanding the Methodological Approach to the Social Servicescape: Moving From Measurement to Manipulation13
An Innovative Application of Composite-Based Structural Equation Modeling in Hospitality Research With Empirical Example12
Reenergizing Through Angel Customers: Cross-Cultural Validation of Customer-Driven Employee Citizenship Behavior10
When a Robot Makes Your Dinner: A Comparative Analysis of Product Level and Customer Experience Between the U.S. and Chinese Robotic Restaurants10
Understanding Consumer Enchantment via Paranormal Tourism: Part I—Conceptual Review10
Why Service Recovery Fails? Examining the Roles of Restaurant Type and Failure Severity in Double Deviation With Justice Theory10
Customer-Oriented Constructive Deviance as a Reaction to Organizational Injustice Toward Customers9
Motivation Configuration of Bluxury Tourism Behavior: An FsQCA Application9
Examining Applicant Online Recruitment: The Use of Fictitious Websites in Experimental Studies9
Change Management Communication: The Role of Meaningfulness, Leadership Brand Authenticity, and Gender9
Authentic Leadership and Engaging Employees: A Moderated Mediation Model of Leader–Member Exchange and Power Distance9
Examining the Step-Up Brand Extensions of Budget Hotels: The Reciprocal Spillover Effects8
The Gender Wage Gap in Hospitality: New Evidence From Spain7
Technological Heterogeneity and Hotel Efficiency: A Bayesian Approach7
Predicting Lodging Demand Trends in the U.S. Hotel Industry7
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