OOIR: Observatory of International Research

Papers

(The median citation count of Cornell Hospitality Quarterly is 1. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-03-01 to 2025-03-01.)

Article	Citations
The Loyalty Program for Our Self-Esteem: The Role of Collective Self-Esteem in Luxury Hotel Membership Programs	55
Temporal Orientation and Customer Loyalty Programs	37
Consumer Reactions to Drip Pricing: The Moderating Effect of Price Fairness in the Sharing Economy Accommodation	31
Generation Influences Perceived Coolness But Not Favorable Attitudes Toward Cool Hotel Brands	22
Consumers’ Intentions to Use Contact-Reducing Technologies in Restaurants	22
Motivation Configuration of Bluxury Tourism Behavior: An FsQCA Application	20
Traveler Attitudes Toward Biometric Data-Enabled Hotel Services: Can Risk Education Play a Role?	19
Review Ratings, Sentiment in Review Comments, and Restaurant Profitability: Firm-Level Evidence	19
Temporal Dimensions of Crisis and Online Hotel Reviews: A Social Support Perspective of Narcissists During the Pandemic	18
Looking Back and Forward	16
Price elasticity of demand and its impact on hotel revenue performance during the COVID-19 pandemic	16
The Effects of Age on the Performance of Hotels: Does an Historical Effect Exist?	14
Online Travel Agency Participation: An Empirical Investigation of Its Financial Contribution to U.S. Hotel Profitability	14
The Intuitive and Counterintuitive Effects of Supportive and Abusive Supervision on Hotel Employees	14
Authentic Leadership and Engaging Employees: A Moderated Mediation Model of Leader–Member Exchange and Power Distance	14
Compassion in Hotels: Does Person–Organization Fit Lead Staff to Engage in Compassion-Driven Citizenship Behavior?	13
Hotel Room Rate Discounting During Recessionary Times: Effects by Hotel Class	12
Revenue Analytics: The Problem With Fixed-Tier Pricing	12
Pro-Environmental Behavior of Religious Tourists: Moderating Role of Religious Beliefs	12
Disability Employment in the Hospitality Industry: A Systematic Literature Review	12
The Impact of Free-Play: A Longitudinal Study of Trip-Level Visitation and Wagering Behavior	11
Exploring Customers’ Luxury Consumption in Restaurants: A Combined Method of Topic Modeling and Three-Factor Theory	9
Hospitality Front-line Employees: A Meta-Analysis of Emotion Management at Work	9
Hotel Analytics: The Case for Reverse Competitive Sets	8
Same Words, Different Meanings—Same Courts, Different Leanings: How the Supreme Court’s Latest Religious Accommodation Holding Changes the Law and Affects Employers	8

A Differentiated Approach to the Asset-Light Model in the Hotel Industry	8
From the Editor	8
Mapping Service Innovation Research in Hospitality and Tourism: An Integrative Bibliometric Analysis and Research Agenda	8
Employee Motivation and Outcomes of Developing and Maintaining High-Quality Supervisor–Subordinate Guanxi in Hotel Operations	7
What are the Primary Drivers of Marketing Success?: Evidence From Brand-Level Data on Restaurants	7
Consumer Click Responses to Paid Ad Set Strategies of Search Platforms	7
The Criticality of Public Policy in Hospitality and Tourism Research	7
Overcoming the Love Gap: AI-Enabled Relationship-Building by Robot Chefs	6
From the Editor	6
All Over the Map	6
From the Editor	6
“Best Employers”: The Impacts of Employee Reviews and Employer Awards on Job Seekers’ Application Intentions	6
Inclusion of Condominium Units in Luxury Hotels as a Diversification Strategy: Property Performance Perspective	6
Ethnic Restaurants: Bringing Uniqueness to the Table Through Handwriting	5
From the Editor	4
Impact of Socialization Tactics on Socialization-Specific Adjustment Via PsyCap: A Lens of COR Theory	4
The Pro’s and Con’s of Working for Tips	4
Survival of the Fittest? A Call for Hospitality to Incorporate Ecology Into Business Practice and Education	4
The Manipulative Effects in the Technology-Facilitated Preservice Tipping Experience	4
Do Brand-Affiliated Hotels Have Lower Cash-Flow Risk?	4
Does Virtual Reality Trigger Visits and Booking Holiday Travel Packages?	4
Guest Editorial	3
Job Mobility in the Time of Recovery: An Examination of How Job Threats Influence Turnover Intentions	3
Variable Pricing in Restaurant Revenue Management: A Priority Mixed Bundle Strategy	3
Away From the Nightmare: Sexual Harassment, Leave Intention, and Job Search Behavior	3
Public Policy Challenges and the Lodging Shared Economy	3
The Impact of Restaurant Menu Calorie Labels on Restaurant Revenue and Profit: Evidence From a Randomized Controlled Trial	3
Strategy Divergence and Performance Polarization in the Hotel Industry	3
Necessarily Optimistic? Upper Echelons’ Social Capital and IPO Valuation in the Hospitality Industry	3
ChatGPT: It’s Here, Whether We Want It or Not!	3
From the Editor	2
Looks Clear and Sounds Familiar: How Consumers Form Inferential Beliefs About Luxury Hotel Service Quality	2
Crisis Communication on Social Media: What Types of COVID-19 Messages Get the Attention?	2
Life is Service	2
The Case of the Chelsea Grand: Card-Check Neutrality, Management Contracts, and The Duties of Owners and Operators	2
The Importance of Green Certification Labels/Badges in Online Hotel Booking Choice: A Conjoint Investigation of Consumers’ Preferences Pre- and Post-COVID-19	2
Proactive Walking and Overbooking With Class Dependent Walk-Out Costs	2
The Role of Hubris in Explaining Tourism Policy Failure: Some Observations and New Research Directions	1
Toward Holistic Experience-Oriented Service Innovation: Co-Creating Sustainable Value With Customers and Society	1
The Influence of Hotel Characteristics on Debt Servicing and Default in the U.S. Lodging Sector	1
From the Editor—August 2022	1
The Interactive Effects of Divestiture Socialization and Self-Monitoring Personality on Newcomers’ Authenticity, Well-Being, and Creativity	1
The Technology Acceptance Model and Hospitality and Tourism Consumers’ Intention to Use Mobile Technologies: Meta-Analysis and Structural Equation Modeling	1
Preventing Modern Slavery Through Corporate Social Responsibility Disclosure: An Analysis of the U.S. Hospitality and Tourism Industry	1
Racial Discrimination Against Service Employees: The Influence of Managers and Employees’ Responses	1
Customers’ Cue Utilization in Delivery Restaurant Selection and Its Changes With Different Health Risks	1
Luxury Hospitality Services: Editorial Comment	1
Applying Property Pricing Models to Estimate a Foreclosure Discount in the Hotel Real Estate Sector	1
Perceptions and Acceptance of Cashless Gambling Technology: An Empirical Study of U.S. and Australian Consumers	1
Field Experiments for Testing Revenue Strategies in the Hospitality Industry	1

Tourists’ Compliance With Public Policy and Government Trust: An Application of Protection Motivation Theory	1
Customer-Oriented Constructive Deviance as a Reaction to Organizational Injustice Toward Customers	1
The Effect of Airbnb on Hotel Performance: Comparing Single- and Multi-Unit Host Listings in the United States	1
Empowerment in Hospitality: Does Leader–Follower Congruence in Family-Supportive Supervisor Behaviors Empower Follower Creativity?	1
The Influence of Linguistic Styles in Property Titles on Room Rates: A Hedonic Pricing Model	1
Service Priority Climate and Service Performance Among Hospitality Employees: The Role of Emotional Labor and Workload Pressure	1
Relationship of Precrisis Financial Decisions With the Financial Distress and Performance of Small- and Medium-Sized Restaurants During COVID-19	1
How to Reduce Hotel Employees’ Workplace Deviant Behavior? The Roles of Paternalistic Leadership and Regulatory Foci	1
Providing Positive Individuating Information to Reduce Stereotype-Based Negativity in Service Encounters	1
Implicit and Explicit Attitudes Toward Service Robots in the Hospitality Industry: Gender Differences	1
Benchmarking Hotel Investment Risk: Differences Based on Types of Hotels	1