Cornell Hospitality Quarterly

Papers
(The median citation count of Cornell Hospitality Quarterly is 1. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-05-01 to 2025-05-01.)
ArticleCitations
Review Ratings, Sentiment in Review Comments, and Restaurant Profitability: Firm-Level Evidence64
Temporal Dimensions of Crisis and Online Hotel Reviews: A Social Support Perspective of Narcissists During the Pandemic44
Consumers’ Intentions to Use Contact-Reducing Technologies in Restaurants35
The Loyalty Program for Our Self-Esteem: The Role of Collective Self-Esteem in Luxury Hotel Membership Programs24
From the Editor23
Authentic Leadership and Engaging Employees: A Moderated Mediation Model of Leader–Member Exchange and Power Distance23
Pro-Environmental Behavior of Religious Tourists: Moderating Role of Religious Beliefs22
Inclusion of Condominium Units in Luxury Hotels as a Diversification Strategy: Property Performance Perspective21
“Best Employers”: The Impacts of Employee Reviews and Employer Awards on Job Seekers’ Application Intentions20
Ethnic Restaurants: Bringing Uniqueness to the Table Through Handwriting20
The Impact of Restaurant Menu Calorie Labels on Restaurant Revenue and Profit: Evidence From a Randomized Controlled Trial17
From the Editor16
Job Mobility in the Time of Recovery: An Examination of How Job Threats Influence Turnover Intentions16
Racial Discrimination Against Service Employees: The Influence of Managers and Employees’ Responses16
Utilize OCB-C-Driven Learning Mechanism to Empower Employees as Good Citizens: Perspective of Trial-and-Error Learning Theory15
The Platform Matters: Selection and Measurement Bias in Online Reviews13
Mapping Tourists’ Evaluations of a Hotel: An Analysis of Branded Versus Non-Branded Hotels12
Employee Recommendation and Financial Performance: Evidence From Tourism and Hospitality Industry11
Luxury Branding in the Hospitality Industry: The Impact of Employee’s Luxury Appearance and Elitism Attitude11
Breaking the Invisible Chains With Policy: How Insurance Companies Can Help End Human Trafficking in the Hotel Industry11
When Leaders Self-Sacrifice in Times of Crisis: The Roles of Employee Emotional Suppression and Leader Coping Strategies11
Competition in the Beer Industry—From Pipe Dream to Reality: Exploring the Potential Impacts of Executive Order 1403610
When a Robot Makes Your Dinner: A Comparative Analysis of Product Level and Customer Experience Between the U.S. and Chinese Robotic Restaurants9
Performing Up to Par: Hospitality Firms After ASU 2016-029
Effects of Internal and External CSR on Supportive and Harmful Employee Attitudes9
Effects of Consumer–Host Social Interaction and Trust on Peer-to-Peer Accommodation Consumers’ Repurchase Intentions: A Trust-Transfer Perspective9
Online Travel Agency Participation: An Empirical Investigation of Its Financial Contribution to U.S. Hotel Profitability9
Do Visual Perspectives Matter? The “Matching” Between Visual Perspectives and Psychological Distance Improves Hotel Evaluations9
Traveler Attitudes Toward Biometric Data-Enabled Hotel Services: Can Risk Education Play a Role?8
Overcoming the Love Gap: AI-Enabled Relationship-Building by Robot Chefs8
Price elasticity of demand and its impact on hotel revenue performance during the COVID-19 pandemic8
What are the Primary Drivers of Marketing Success?: Evidence From Brand-Level Data on Restaurants8
The Impact of Free-Play: A Longitudinal Study of Trip-Level Visitation and Wagering Behavior7
Hospitality Front-line Employees: A Meta-Analysis of Emotion Management at Work7
Exploring Customers’ Luxury Consumption in Restaurants: A Combined Method of Topic Modeling and Three-Factor Theory6
Public Policy Challenges and the Lodging Shared Economy6
Mapping Service Innovation Research in Hospitality and Tourism: An Integrative Bibliometric Analysis and Research Agenda6
ChatGPT: It’s Here, Whether We Want It or Not!5
How to Reduce Hotel Employees’ Workplace Deviant Behavior? The Roles of Paternalistic Leadership and Regulatory Foci5
The Manipulative Effects in the Technology-Facilitated Preservice Tipping Experience5
Empowerment in Hospitality: Does Leader–Follower Congruence in Family-Supportive Supervisor Behaviors Empower Follower Creativity?5
The Interactive Effects of Divestiture Socialization and Self-Monitoring Personality on Newcomers’ Authenticity, Well-Being, and Creativity4
Field Experiments for Testing Revenue Strategies in the Hospitality Industry4
From the Editor—November 20214
Are Out-of-State Players the Target Market? A Geospatial Analysis of the Gambling Export Strategy in the United States4
Benchmarking Hotel Investment Risk: Differences Based on Types of Hotels4
Luxury Hospitality Services: Editorial Comment4
Hotel Employee Engagement During the Pandemic: A Mixed-Method Approach4
The Impact of Tourist–Robot Interaction on Tourist Engagement in the Hospitality Industry: A Mixed-Method Study3
Enhancing Performance and Perceived Justice in Hospitality Organizations: An Integrated Model of Gender Diversity Within Top Management Teams3
The Criticality of Public Policy in Hospitality and Tourism Research3
Not Just Survive, But Thrive: Examining Livelihood Capital, Poverty Reduction, and Sustainable Development in Ethnic Tourism Destinations3
Compassion in Hotels: Does Person–Organization Fit Lead Staff to Engage in Compassion-Driven Citizenship Behavior?3
From the Editor3
Picky Eaters Make for Better Raters3
Sexual Harassment, Negative Emotions, and Turnover Intention in the Restaurant Industry: The Moderating Effect of Pay Satisfaction3
Consumer Click Responses to Paid Ad Set Strategies of Search Platforms2
The Case of the Chelsea Grand: Card-Check Neutrality, Management Contracts, and The Duties of Owners and Operators2
Disability Employment in the Hospitality Industry: A Systematic Literature Review2
Tourists’ Compliance With Public Policy and Government Trust: An Application of Protection Motivation Theory2
Hotel Analytics: The Case for Reverse Competitive Sets2
Hotel Room Rate Discounting During Recessionary Times: Effects by Hotel Class2
Impact of Socialization Tactics on Socialization-Specific Adjustment Via PsyCap: A Lens of COR Theory2
Customers’ Cue Utilization in Delivery Restaurant Selection and Its Changes With Different Health Risks1
The Role of Hubris in Explaining Tourism Policy Failure: Some Observations and New Research Directions1
Quality of Life and Public Policy Development for Tourism Destinations1
The Content and Structure of Tourism and Public Policies: A Temporal Analysis of Stability and Change1
Optimizing Handwritten Font Style to Connect With Customers1
Toward Holistic Experience-Oriented Service Innovation: Co-Creating Sustainable Value With Customers and Society1
Necessarily Optimistic? Upper Echelons’ Social Capital and IPO Valuation in the Hospitality Industry1
Editorial1
Service Priority Climate and Service Performance Among Hospitality Employees: The Role of Emotional Labor and Workload Pressure1
How Have Predictors of Engagement in Tourism Crisis Planning and Preparedness Changed in More Than a Decade?1
Heroes Rise in Tough Times: The Role of Ethical Idealism, Empathy, and Firm Responses to the COVID-19 Pandemic1
How Team Emotions Impact Individual Employee Strain Before, During, and After a Stressful Event: A Latent Growth Curve Modeling Approach1
What to Sell and How to Sell Matters: Focusing on Luxury Hotel Properties’ Business Performance and Efficiency1
The Pro’s and Con’s of Working for Tips1
Crisis Communication on Social Media: What Types of COVID-19 Messages Get the Attention?1
From the Editor—August 20221
Building Community1
Persistent Performance Differences in Lodging Properties1
Airbnb’s Success: Does It Depend on Who Is Measuring?1
Underpricing Luxury: When a Lower Price Results in Higher Reputation1
Strategy Divergence and Performance Polarization in the Hotel Industry1
The Influence of Hotel Characteristics on Debt Servicing and Default in the U.S. Lodging Sector1
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