Cornell Hospitality Quarterly

Papers
(The median citation count of Cornell Hospitality Quarterly is 2. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-11-01 to 2025-11-01.)
ArticleCitations
Consumers’ Intentions to Use Contact-Reducing Technologies in Restaurants41
Exploring the Transformative Potential of Artificial Intelligence in Hospitality: A Systematic Review of Applications and Challenges35
Review Ratings, Sentiment in Review Comments, and Restaurant Profitability: Firm-Level Evidence33
Temporal Dimensions of Crisis and Online Hotel Reviews: A Social Support Perspective of Narcissists During the Pandemic32
From the Editor26
“Best Employers”: The Impacts of Employee Reviews and Employer Awards on Job Seekers’ Application Intentions22
Pro-Environmental Behavior of Religious Tourists: Moderating Role of Religious Beliefs21
Job Mobility in the Time of Recovery: An Examination of How Job Threats Influence Turnover Intentions19
The Impact of Restaurant Menu Calorie Labels on Restaurant Revenue and Profit: Evidence From a Randomized Controlled Trial18
From the Editor18
Utilize OCB-C-Driven Learning Mechanism to Empower Employees as Good Citizens: Perspective of Trial-and-Error Learning Theory17
Racial Discrimination Against Service Employees: The Influence of Managers and Employees’ Responses17
The Platform Matters: Selection and Measurement Bias in Online Reviews15
Employee Recommendation and Financial Performance: Evidence From Tourism and Hospitality Industry15
Breaking the Invisible Chains With Policy: How Insurance Companies Can Help End Human Trafficking in the Hotel Industry14
Mapping Tourists’ Evaluations of a Hotel: An Analysis of Branded Versus Non-Branded Hotels14
When Leaders Self-Sacrifice in Times of Crisis: The Roles of Employee Emotional Suppression and Leader Coping Strategies13
Performing Up to Par: Hospitality Firms After ASU 2016-0212
Competition in the Beer Industry—From Pipe Dream to Reality: Exploring the Potential Impacts of Executive Order 1403612
Effects of Internal and External CSR on Supportive and Harmful Employee Attitudes10
Guest Voice Behavior for Hotels: The Role of Experience, Emotional Attachment, and Perceived Value10
Effects of Consumer–Host Social Interaction and Trust on Peer-to-Peer Accommodation Consumers’ Repurchase Intentions: A Trust-Transfer Perspective10
Do Visual Perspectives Matter? The “Matching” Between Visual Perspectives and Psychological Distance Improves Hotel Evaluations8
Online Travel Agency Participation: An Empirical Investigation of Its Financial Contribution to U.S. Hotel Profitability7
What are the Primary Drivers of Marketing Success?: Evidence From Brand-Level Data on Restaurants7
Price elasticity of demand and its impact on hotel revenue performance during the COVID-19 pandemic7
Traveler Attitudes Toward Biometric Data-Enabled Hotel Services: Can Risk Education Play a Role?7
Hospitality Front-line Employees: A Meta-Analysis of Emotion Management at Work6
Overcoming the Love Gap: AI-Enabled Relationship-Building by Robot Chefs6
The Impact of Free-Play: A Longitudinal Study of Trip-Level Visitation and Wagering Behavior6
The Interactive Effects of Divestiture Socialization and Self-Monitoring Personality on Newcomers’ Authenticity, Well-Being, and Creativity5
ChatGPT: It’s Here, Whether We Want It or Not!5
Empowerment in Hospitality: Does Leader–Follower Congruence in Family-Supportive Supervisor Behaviors Empower Follower Creativity?5
The Manipulative Effects in the Technology-Facilitated Preservice Tipping Experience5
Mapping Service Innovation Research in Hospitality and Tourism: An Integrative Bibliometric Analysis and Research Agenda5
Are Out-of-State Players the Target Market? A Geospatial Analysis of the Gambling Export Strategy in the United States5
Public Policy Challenges and the Lodging Shared Economy5
Luxury Hospitality Services: Editorial Comment4
Benchmarking Hotel Investment Risk: Differences Based on Types of Hotels4
How to Reduce Hotel Employees’ Workplace Deviant Behavior? The Roles of Paternalistic Leadership and Regulatory Foci4
Not Just Survive, But Thrive: Examining Livelihood Capital, Poverty Reduction, and Sustainable Development in Ethnic Tourism Destinations3
From the Editor3
Enhancing Performance and Perceived Justice in Hospitality Organizations: An Integrated Model of Gender Diversity Within Top Management Teams3
The Impact of Tourist–Robot Interaction on Tourist Engagement in the Hospitality Industry: A Mixed-Method Study3
Picky Eaters Make for Better Raters3
Hotel Employee Engagement During the Pandemic: A Mixed-Method Approach3
Disability Employment in the Hospitality Industry: A Systematic Literature Review2
Tourists’ Compliance With Public Policy and Government Trust: An Application of Protection Motivation Theory2
Editorial2
The Role of Hubris in Explaining Tourism Policy Failure: Some Observations and New Research Directions2
Customer Satisfaction Effects on Hotel Brand Performance: Mediated by Brand Popularity?2
Consumer Click Responses to Paid Ad Set Strategies of Search Platforms2
Necessarily Optimistic? Upper Echelons’ Social Capital and IPO Valuation in the Hospitality Industry2
The Pro’s and Con’s of Working for Tips2
Customers’ Cue Utilization in Delivery Restaurant Selection and Its Changes With Different Health Risks2
Strategy Divergence and Performance Polarization in the Hotel Industry2
Impact of Socialization Tactics on Socialization-Specific Adjustment Via PsyCap: A Lens of COR Theory2
From the Editor2
The Criticality of Public Policy in Hospitality and Tourism Research2
How and When Does Front-Line Employees’ Emotional Intelligence Facilitate Their Service Creativity? A Cross-Level Contingency Approach2
The Influence of Hotel Characteristics on Debt Servicing and Default in the U.S. Lodging Sector2
From the Editor—August 20222
Sexual Harassment, Negative Emotions, and Turnover Intention in the Restaurant Industry: The Moderating Effect of Pay Satisfaction2
Compassion in Hotels: Does Person–Organization Fit Lead Staff to Engage in Compassion-Driven Citizenship Behavior?2
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