Cornell Hospitality Quarterly

Papers
(The median citation count of Cornell Hospitality Quarterly is 2. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2022-06-01 to 2026-06-01.)
ArticleCitations
Temporal Dimensions of Crisis and Online Hotel Reviews: A Social Support Perspective of Narcissists During the Pandemic61
Consumers’ Intentions to Use Contact-Reducing Technologies in Restaurants44
Review Ratings, Sentiment in Review Comments, and Restaurant Profitability: Firm-Level Evidence36
Exploring the Transformative Potential of Artificial Intelligence in Hospitality: A Systematic Review of Applications and Challenges35
Navigating Transparency in AI-Powered Luxury Hospitality: A Dynamic Guest-Centric Approach34
“Best Employers”: The Impacts of Employee Reviews and Employer Awards on Job Seekers’ Application Intentions28
From the Editor24
Pro-Environmental Behavior of Religious Tourists: Moderating Role of Religious Beliefs23
Toward Integrating Tourism and Smart City Ecosystems: Synergies for Urban Digital Technologies and Sustainability in Italy22
The Impact of Restaurant Menu Calorie Labels on Restaurant Revenue and Profit: Evidence From a Randomized Controlled Trial21
Job Mobility in the Time of Recovery: An Examination of How Job Threats Influence Turnover Intentions21
Utilize OCB-C-Driven Learning Mechanism to Empower Employees as Good Citizens: Perspective of Trial-and-Error Learning Theory18
Racial Discrimination Against Service Employees: The Influence of Managers and Employees’ Responses18
From the Editor18
The Platform Matters: Selection and Measurement Bias in Online Reviews17
Employee Recommendation and Financial Performance: Evidence From Tourism and Hospitality Industry16
Breaking the Invisible Chains With Policy: How Insurance Companies Can Help End Human Trafficking in the Hotel Industry16
When Leaders Self-Sacrifice in Times of Crisis: The Roles of Employee Emotional Suppression and Leader Coping Strategies15
Mapping Tourists’ Evaluations of a Hotel: An Analysis of Branded Versus Non-Branded Hotels15
Competition in the Beer Industry—From Pipe Dream to Reality: Exploring the Potential Impacts of Executive Order 1403614
Guest Voice Behavior for Hotels: The Role of Experience, Emotional Attachment, and Perceived Value12
Effects of Consumer–Host Social Interaction and Trust on Peer-to-Peer Accommodation Consumers’ Repurchase Intentions: A Trust-Transfer Perspective10
Price elasticity of demand and its impact on hotel revenue performance during the COVID-19 pandemic10
Performing Up to Par: Hospitality Firms After ASU 2016-0210
From the Editor10
Do Visual Perspectives Matter? The “Matching” Between Visual Perspectives and Psychological Distance Improves Hotel Evaluations10
Online Travel Agency Participation: An Empirical Investigation of Its Financial Contribution to U.S. Hotel Profitability10
Hospitality Front-line Employees: A Meta-Analysis of Emotion Management at Work9
What are the Primary Drivers of Marketing Success?: Evidence From Brand-Level Data on Restaurants8
Overcoming the Love Gap: AI-Enabled Relationship-Building by Robot Chefs8
Mapping Service Innovation Research in Hospitality and Tourism: An Integrative Bibliometric Analysis and Research Agenda8
Understanding Consumer Responses to Robotic Cafés: A Person–Environment Interaction Perspective7
The Manipulative Effects in the Technology-Facilitated Preservice Tipping Experience7
Public Policy Challenges and the Lodging Shared Economy7
ChatGPT: It’s Here, Whether We Want It or Not!7
The Impact of Free-Play: A Longitudinal Study of Trip-Level Visitation and Wagering Behavior7
Benchmarking Hotel Investment Risk: Differences Based on Types of Hotels6
How to Reduce Hotel Employees’ Workplace Deviant Behavior? The Roles of Paternalistic Leadership and Regulatory Foci6
Are Out-of-State Players the Target Market? A Geospatial Analysis of the Gambling Export Strategy in the United States6
The Interactive Effects of Divestiture Socialization and Self-Monitoring Personality on Newcomers’ Authenticity, Well-Being, and Creativity6
Hotel Employee Engagement During the Pandemic: A Mixed-Method Approach5
Picky Eaters Make for Better Raters5
The Impact of Tourist–Robot Interaction on Tourist Engagement in the Hospitality Industry: A Mixed-Method Study5
Enhancing Performance and Perceived Justice in Hospitality Organizations: An Integrated Model of Gender Diversity Within Top Management Teams5
Not Just Survive, But Thrive: Examining Livelihood Capital, Poverty Reduction, and Sustainable Development in Ethnic Tourism Destinations5
Empowerment in Hospitality: Does Leader–Follower Congruence in Family-Supportive Supervisor Behaviors Empower Follower Creativity?5
The Hidden Costs of Pro-Customer Rule Breaking: How It Fuels Employee Expediency4
Strategy Divergence and Performance Polarization in the Hotel Industry4
The Pro’s and Con’s of Working for Tips4
Customer Satisfaction Effects on Hotel Brand Performance: Mediated by Brand Popularity?4
Consumer Click Responses to Paid Ad Set Strategies of Search Platforms4
From the Editor4
Disability Employment in the Hospitality Industry: A Systematic Literature Review4
Impact of Socialization Tactics on Socialization-Specific Adjustment Via PsyCap: A Lens of COR Theory4
From the Editor4
Sexual Harassment, Negative Emotions, and Turnover Intention in the Restaurant Industry: The Moderating Effect of Pay Satisfaction4
Non-Home-Base Internationalization and Firm Performance in the Hospitality Industry: The Moderating Role of Board Capital4
Necessarily Optimistic? Upper Echelons’ Social Capital and IPO Valuation in the Hospitality Industry4
The Criticality of Public Policy in Hospitality and Tourism Research4
Compassion in Hotels: Does Person–Organization Fit Lead Staff to Engage in Compassion-Driven Citizenship Behavior?4
Toward Holistic Experience-Oriented Service Innovation: Co-Creating Sustainable Value With Customers and Society3
How and When Does Front-Line Employees’ Emotional Intelligence Facilitate Their Service Creativity? A Cross-Level Contingency Approach3
Editorial3
The Role of Hubris in Explaining Tourism Policy Failure: Some Observations and New Research Directions3
The Influence of Hotel Characteristics on Debt Servicing and Default in the U.S. Lodging Sector3
Customers’ Cue Utilization in Delivery Restaurant Selection and Its Changes With Different Health Risks3
From the Editor—August 20223
Tourists’ Compliance With Public Policy and Government Trust: An Application of Protection Motivation Theory3
How Have Predictors of Engagement in Tourism Crisis Planning and Preparedness Changed in More Than a Decade?2
Quality of Life and Public Policy Development for Tourism Destinations2
Service Robot Adoption in Hospitality: A Social Influence Perspective2
Heroes Rise in Tough Times: The Role of Ethical Idealism, Empathy, and Firm Responses to the COVID-19 Pandemic2
Tribal Sports Betting in the United States: A Comparative Analysis of Regulatory Frameworks2
Optimizing Handwritten Font Style to Connect With Customers2
The Content and Structure of Tourism and Public Policies: A Temporal Analysis of Stability and Change2
Building Community2
Persistent Performance Differences in Lodging Properties2
Understanding Guests’ Multisentiment Responses to Hotel Innovation2
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