Cornell Hospitality Quarterly

(The median citation count of Cornell Hospitality Quarterly is 3. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 500 papers]. The publications cover those that have been published in the past four years, i.e., from 2019-10-01 to 2023-10-01.)
Applications and Implications of Service Robots in Hospitality104
A Micro-Level View of CSR: A Hospitality Management Systematic Literature Review58
The Antecedents and Consequences of Value Co-Creation Behaviors in a Hotel Setting: A Two-Country Study43
Response Rates In Hospitality Research: An Overview of Current Practice and Suggestions For Future Research41
Restorative Servicescapes in Health Care: Examining the Influence of Hotel-Like Attributes on Patient Well-Being31
The Influence of Social Perceptions on Restaurant Employee Work Engagement and Extra-Role Customer Service Behavior: A Moderated Mediation Model30
The Influence of Green Message Types on Advertising Effectiveness for Luxury and Budget Hotel Segments29
Crisis Communication on Social Media: What Types of COVID-19 Messages Get the Attention?23
The Customer Isn’t Always Right: The Implications of Illegitimate Complaints22
The State of Qualitative Research in Hospitality: A 5-Year Review 2014 to 201921
Qualitative Research via Focus Groups: Will Going Online Affect the Diversity of Your Findings?20
Psychological Diversity Climate, Organizational Embeddedness, and Turnover Intentions: A Conservation of Resources Perspective20
Company Response to Negative Online Reviews: The Effects of Procedural Justice, Interactional Justice, and Social Presence19
Assessing Consumer Perceptions of Neolocalism: Making a Case for Microbreweries as Place-Based Brands19
Case Study as a Research Method in Hospitality and Tourism Research: A Systematic Literature Review (1974–2020)18
Are Neighbors Friends or Foes? Assessing Airbnb Listings’ Agglomeration Effect in New York City18
Web Scraping for Hospitality Research: Overview, Opportunities, and Implications18
Improving Data Quality Using Amazon Mechanical Turk Through Platform Setup17
New Classification System for the U.S. Restaurant Industry: Application of Utilitarian and Hedonic Continuum Model17
Theoretical Foundations of Social Media Power in Hospitality and Tourism: A Hierarchical Model16
Customer Service Evaluations of Employees With Disabilities: The Roles of Perceived Competence and Service Failure16
Customer Motivation and Response Bias in Online Reviews15
Paranormal Tourism: Market Study of a Novel and Interactive Approach to Space Activation and Monetization15
Corporate Social Responsibility and Individual Outcomes: The Mediating Role of Gratitude and Compassion at Work15
Touch Versus Tech in Service Encounters13
An Innovative Application of Composite-Based Structural Equation Modeling in Hospitality Research With Empirical Example12
Expanding the Methodological Approach to the Social Servicescape: Moving From Measurement to Manipulation12
Understanding Consumer Enchantment via Paranormal Tourism: Part I—Conceptual Review10
Why Service Recovery Fails? Examining the Roles of Restaurant Type and Failure Severity in Double Deviation With Justice Theory9
Change Management Communication: The Role of Meaningfulness, Leadership Brand Authenticity, and Gender9
Examining Applicant Online Recruitment: The Use of Fictitious Websites in Experimental Studies9
Reenergizing Through Angel Customers: Cross-Cultural Validation of Customer-Driven Employee Citizenship Behavior9
Customer-Oriented Constructive Deviance as a Reaction to Organizational Injustice Toward Customers9
Examining the Step-Up Brand Extensions of Budget Hotels: The Reciprocal Spillover Effects8
When a Robot Makes Your Dinner: A Comparative Analysis of Product Level and Customer Experience Between the U.S. and Chinese Robotic Restaurants8
Motivation Configuration of Bluxury Tourism Behavior: An FsQCA Application8
Authentic Leadership and Engaging Employees: A Moderated Mediation Model of Leader–Member Exchange and Power Distance7
Technological Heterogeneity and Hotel Efficiency: A Bayesian Approach7
The Gender Wage Gap in Hospitality: New Evidence From Spain7
Field Experiments for Testing Revenue Strategies in the Hospitality Industry6
A Differentiated Approach to the Asset-Light Model in the Hotel Industry6
Luxury Branding in the Hospitality Industry: The Impact of Employee’s Luxury Appearance and Elitism Attitude6
The Effect of Airbnb on Hotel Performance: Comparing Single- and Multi-Unit Host Listings in the United States6
Predicting Lodging Demand Trends in the U.S. Hotel Industry6
Examining Risk-Reduction Behavior Toward Water Quality Among Restaurant Guests6
CEO Overconfidence and Firm Performance: The Moderating Effect of Restaurant Franchising6
What to Sell and How to Sell Matters: Focusing on Luxury Hotel Properties’ Business Performance and Efficiency5
Collecting Repeated Data Over Time: Applying Experience Sampling Methodology to the Hospitality Management Context5
Analysis and Forecasts of the Demand for Imported Wine in China5
The More the Merrier? Understanding How Travel Frequency Shapes Willingness to Pay5
Sentiment, Confidence and Uncertainty: The Case of Tourism and Leisure Stocks5
Search Engine Consumer Journeys: Exploring and Segmenting Click-Through Behaviors5
The Emancipatory Approach in Hospitality Research on Employees With Disabilities: An Auto-Ethnographic Research Note5
Measuring Customer Satisfaction and Hotel Efficiency Analysis: An Approach Based on Data Envelopment Analysis5
Privacy or Security: Does It Matter for Continued Use Intention of Travel Applications?5
Exploring Customers’ Luxury Consumption in Restaurants: A Combined Method of Topic Modeling and Three-Factor Theory5
Traveler Attitudes Toward Biometric Data-Enabled Hotel Services: Can Risk Education Play a Role?5
The Success of Rosé Wine in France: The Millennial Revolution4
Mapping Service Innovation Research in Hospitality and Tourism: An Integrative Bibliometric Analysis and Research Agenda4
Effects of Internal and External CSR on Supportive and Harmful Employee Attitudes4
Looks Clear and Sounds Familiar: How Consumers Form Inferential Beliefs About Luxury Hotel Service Quality4
Being Moved or Being Satisfied? The Effect of Unexpected Acts of Personal Kindness in Hospitality Service Encounters4
Toward Holistic Experience-Oriented Service Innovation: Co-Creating Sustainable Value With Customers and Society4
The Effect of Subjective and Objective Tasting Sheet Descriptors on Tasting Room Sales in New York State4
The Loyalty Program for Our Self-Esteem: The Role of Collective Self-Esteem in Luxury Hotel Membership Programs4
The Effect of Private Customer-Manager Social Engagement Upon Online Booking Behavior3
Subordinate–Supervisor Friendship in Cyberspace: A Typological and Comparative Analysis of Hotel Employees3
Ethnic Restaurants: Bringing Uniqueness to the Table Through Handwriting3
Generation Influences Perceived Coolness But Not Favorable Attitudes Toward Cool Hotel Brands3
Industry as Context, or Industry as Theory?3
Service Priority Climate and Service Performance Among Hospitality Employees: The Role of Emotional Labor and Workload Pressure3
Understanding Consumer Enchantment via Paranormal Tourism: Part II—Preliminary Rasch Validation3
Does Virtual Reality Trigger Visits and Booking Holiday Travel Packages?3
Turning Discounts Into Profits: Factors Influencing Online Purchasing Decisions for Hotel Add-on Items3
Comparison of Composites, Dichotomous, and Latent Factor Measurement Operationalizations in Hospitality Research on Moderating Effects3
The Impact of the Public Disclosure of Curved Inspection Scores Using Emojis on Hygiene Violations in Food Establishments3
Inclusion of Condominium Units in Luxury Hotels as a Diversification Strategy: Property Performance Perspective3
Which Type of M&A Makes an Acquiring Restaurant Firm a Star? Profit-Driven Versus Growth-Driven M&A3
Impact of Casino Free Play on the Wagering Behavior of Light- and Medium-User Groups: The Importance of Winning at the Bottom of the Database3