Cornell Hospitality Quarterly

Papers
(The median citation count of Cornell Hospitality Quarterly is 1. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2020-11-01 to 2024-11-01.)
ArticleCitations
Improving Data Quality Using Amazon Mechanical Turk Through Platform Setup45
Web Scraping for Hospitality Research: Overview, Opportunities, and Implications37
Qualitative Research via Focus Groups: Will Going Online Affect the Diversity of Your Findings?36
Crisis Communication on Social Media: What Types of COVID-19 Messages Get the Attention?35
Case Study as a Research Method in Hospitality and Tourism Research: A Systematic Literature Review (1974–2020)27
Corporate Social Responsibility and Individual Outcomes: The Mediating Role of Gratitude and Compassion at Work26
When a Robot Makes Your Dinner: A Comparative Analysis of Product Level and Customer Experience Between the U.S. and Chinese Robotic Restaurants20
Does Virtual Reality Trigger Visits and Booking Holiday Travel Packages?18
Authentic Leadership and Engaging Employees: A Moderated Mediation Model of Leader–Member Exchange and Power Distance18
Mapping Service Innovation Research in Hospitality and Tourism: An Integrative Bibliometric Analysis and Research Agenda16
The Impact of Tourist–Robot Interaction on Tourist Engagement in the Hospitality Industry: A Mixed-Method Study16
Analysis and Forecasts of the Demand for Imported Wine in China16
Customer-Oriented Constructive Deviance as a Reaction to Organizational Injustice Toward Customers16
Motivation Configuration of Bluxury Tourism Behavior: An FsQCA Application16
Reenergizing Through Angel Customers: Cross-Cultural Validation of Customer-Driven Employee Citizenship Behavior14
The Gender Wage Gap in Hospitality: New Evidence From Spain14
Effects of Internal and External CSR on Supportive and Harmful Employee Attitudes13
Privacy or Security: Does It Matter for Continued Use Intention of Travel Applications?13
Toward Holistic Experience-Oriented Service Innovation: Co-Creating Sustainable Value With Customers and Society12
A Differentiated Approach to the Asset-Light Model in the Hotel Industry12
Generation Influences Perceived Coolness But Not Favorable Attitudes Toward Cool Hotel Brands12
The Effect of Airbnb on Hotel Performance: Comparing Single- and Multi-Unit Host Listings in the United States11
Exploring Customers’ Luxury Consumption in Restaurants: A Combined Method of Topic Modeling and Three-Factor Theory11
What to Sell and How to Sell Matters: Focusing on Luxury Hotel Properties’ Business Performance and Efficiency10
Luxury Branding in the Hospitality Industry: The Impact of Employee’s Luxury Appearance and Elitism Attitude10
Traveler Attitudes Toward Biometric Data-Enabled Hotel Services: Can Risk Education Play a Role?9
Comparison of Customer Reviews for Local and Chain Restaurants: Multilevel Approach to Google Reviews Data8
The Loyalty Program for Our Self-Esteem: The Role of Collective Self-Esteem in Luxury Hotel Membership Programs8
Young People Share, But Do So Differently: An Empirical Comparison of Peer-to-Peer Accommodation Consumption Between Millennials and Generation Z8
Compassion in Hotels: Does Person–Organization Fit Lead Staff to Engage in Compassion-Driven Citizenship Behavior?8
The Success of Rosé Wine in France: The Millennial Revolution7
Service Priority Climate and Service Performance Among Hospitality Employees: The Role of Emotional Labor and Workload Pressure7
Sentiment, Confidence and Uncertainty: The Case of Tourism and Leisure Stocks7
Ethnic Restaurants: Bringing Uniqueness to the Table Through Handwriting7
Enhancing Performance and Perceived Justice in Hospitality Organizations: An Integrated Model of Gender Diversity Within Top Management Teams6
Looks Clear and Sounds Familiar: How Consumers Form Inferential Beliefs About Luxury Hotel Service Quality6
Comparison of Composites, Dichotomous, and Latent Factor Measurement Operationalizations in Hospitality Research on Moderating Effects6
Green Purchasing by Wine Retailers: Roles of Individual Values, Competences and Organizational Culture6
Temporal Orientation and Customer Loyalty Programs6
Legal and Ethical Issues of Collecting and Using Online Hospitality Data6
Field Experiments for Testing Revenue Strategies in the Hospitality Industry6
Optimizing Handwritten Font Style to Connect With Customers6
Developing Wine Appreciation for New Generations of Consumers5
“Best Employers”: The Impacts of Employee Reviews and Employer Awards on Job Seekers’ Application Intentions5
Implicit and Explicit Attitudes Toward Service Robots in the Hospitality Industry: Gender Differences5
Do I Deserve to Spend? Online Social Support and Spending Pleasure5
Variable Pricing in Restaurant Revenue Management: A Priority Mixed Bundle Strategy5
The Effect of Private Customer-Manager Social Engagement Upon Online Booking Behavior4
Survival of the Fittest? A Call for Hospitality to Incorporate Ecology Into Business Practice and Education4
Hotel Room Rate Discounting During Recessionary Times: Effects by Hotel Class4
Wine Terroir Commitment in the Development of a Wine Destination4
Do Brand-Affiliated Hotels Have Lower Cash-Flow Risk?4
Inclusion of Condominium Units in Luxury Hotels as a Diversification Strategy: Property Performance Perspective4
Underpricing Luxury: When a Lower Price Results in Higher Reputation4
The Importance of Green Certification Labels/Badges in Online Hotel Booking Choice: A Conjoint Investigation of Consumers’ Preferences Pre- and Post-COVID-194
Disability Employment in the Hospitality Industry: A Systematic Literature Review4
Which Type of M&A Makes an Acquiring Restaurant Firm a Star? Profit-Driven Versus Growth-Driven M&A4
A Two-Path Moderated Mediation Model of Customer-Driven Service Innovation3
Luxury Hospitality Services: Editorial Comment3
Understanding Consumer Enchantment via Paranormal Tourism: Part II—Preliminary Rasch Validation3
Quality of Life and Public Policy Development for Tourism Destinations3
Social Listening to Create Bespoke Customer Experiences: Best Practices for Hospitality Operators3
Hotel Analytics: The Case for Reverse Competitive Sets3
Comprehensive Effects of Short-Term Rental Platforms Across Hotel Types in U.S. and International Destinations3
Are Black Restaurant Servers Tipped Less Than White Servers? Three Experimental Tests of Server Race Effects on Customers’ Tipping Behaviors3
The Implications of Research Methodologies for Hospitality Practitioners in an Age of Consumer and Data Complexity3
Providing Positive Individuating Information to Reduce Stereotype-Based Negativity in Service Encounters2
Looking Back and Forward2
The Technology Acceptance Model and Hospitality and Tourism Consumers’ Intention to Use Mobile Technologies: Meta-Analysis and Structural Equation Modeling2
Tourists’ Compliance With Public Policy and Government Trust: An Application of Protection Motivation Theory2
Price elasticity of demand and its impact on hotel revenue performance during the COVID-19 pandemic2
Benchmarking Hotel Investment Risk: Differences Based on Types of Hotels2
ChatGPT: It’s Here, Whether We Want It or Not!2
Pro-Environmental Behavior of Religious Tourists: Moderating Role of Religious Beliefs2
Old World and New World Sparkling Wines: Consumer Decisions and Insights for Retailers2
Reducing the Bias in Online Reviews Using Propensity Score Adjustment1
Customers’ Cue Utilization in Delivery Restaurant Selection and Its Changes With Different Health Risks1
Metrics on Restaurant Ordering Behavior1
Proactive Walking and Overbooking With Class Dependent Walk-Out Costs1
Hospitality Front-line Employees: A Meta-Analysis of Emotion Management at Work1
When Going Above and Beyond Meets Diversity: Are Service Recoveries Evaluated Based on Inference or Recognition?1
The Intuitive and Counterintuitive Effects of Supportive and Abusive Supervision on Hotel Employees1
How Team Emotions Impact Individual Employee Strain Before, During, and After a Stressful Event: A Latent Growth Curve Modeling Approach1
A Journey From Customer Acquisition to Retention: An Integrative Model for Guiding Future Gaming Marketing Research1
A Wellness Tourism Initiative to Alleviate Poverty Among Women1
The Influence of Hotel Characteristics on Debt Servicing and Default in the U.S. Lodging Sector1
How to Reduce Hotel Employees’ Workplace Deviant Behavior? The Roles of Paternalistic Leadership and Regulatory Foci1
The Impact of Restaurant Menu Calorie Labels on Restaurant Revenue and Profit: Evidence From a Randomized Controlled Trial1
Effects of Visual Cues and Social Density on Beverage Consumption: A Field Experiment in a Bar1
Competition in the Beer Industry—From Pipe Dream to Reality: Exploring the Potential Impacts of Executive Order 140361
The Content and Structure of Tourism and Public Policies: A Temporal Analysis of Stability and Change1
Translating Transformational Leadership and Organizational Innovativeness Into Creative Customer Behavior: Underlying Processes and Boundary Conditions1
Service Innovation and Emerging Technologies in Tourism and Hospitality1
From the Editor—August 20221
The Influence of Linguistic Styles in Property Titles on Room Rates: A Hedonic Pricing Model1
Away From the Nightmare: Sexual Harassment, Leave Intention, and Job Search Behavior1
The Criticality of Public Policy in Hospitality and Tourism Research1
New York Restaurants: A Wine Odyssey Between 1865 and 19201
A Systematic Literature Review of Authentic Leadership in Tourism and Hospitality: A Call for Future Research1
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