OOIR: Observatory of International Research

Papers

(The median citation count of Cornell Hospitality Quarterly is 1. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-09-01 to 2025-09-01.)

Article	Citations
Consumers’ Intentions to Use Contact-Reducing Technologies in Restaurants	42
Temporal Dimensions of Crisis and Online Hotel Reviews: A Social Support Perspective of Narcissists During the Pandemic	36
Review Ratings, Sentiment in Review Comments, and Restaurant Profitability: Firm-Level Evidence	31
“Best Employers”: The Impacts of Employee Reviews and Employer Awards on Job Seekers’ Application Intentions	27
From the Editor	27
Inclusion of Condominium Units in Luxury Hotels as a Diversification Strategy: Property Performance Perspective	25
Pro-Environmental Behavior of Religious Tourists: Moderating Role of Religious Beliefs	20
Job Mobility in the Time of Recovery: An Examination of How Job Threats Influence Turnover Intentions	17
The Impact of Restaurant Menu Calorie Labels on Restaurant Revenue and Profit: Evidence From a Randomized Controlled Trial	17
Utilize OCB-C-Driven Learning Mechanism to Empower Employees as Good Citizens: Perspective of Trial-and-Error Learning Theory	16
From the Editor	16
Racial Discrimination Against Service Employees: The Influence of Managers and Employees’ Responses	16
The Platform Matters: Selection and Measurement Bias in Online Reviews	13
Employee Recommendation and Financial Performance: Evidence From Tourism and Hospitality Industry	12
Breaking the Invisible Chains With Policy: How Insurance Companies Can Help End Human Trafficking in the Hotel Industry	11
Mapping Tourists’ Evaluations of a Hotel: An Analysis of Branded Versus Non-Branded Hotels	11
When Leaders Self-Sacrifice in Times of Crisis: The Roles of Employee Emotional Suppression and Leader Coping Strategies	11
Competition in the Beer Industry—From Pipe Dream to Reality: Exploring the Potential Impacts of Executive Order 14036	11
Do Visual Perspectives Matter? The “Matching” Between Visual Perspectives and Psychological Distance Improves Hotel Evaluations	10
Performing Up to Par: Hospitality Firms After ASU 2016-02	10
Effects of Consumer–Host Social Interaction and Trust on Peer-to-Peer Accommodation Consumers’ Repurchase Intentions: A Trust-Transfer Perspective	9
Effects of Internal and External CSR on Supportive and Harmful Employee Attitudes	9
When a Robot Makes Your Dinner: A Comparative Analysis of Product Level and Customer Experience Between the U.S. and Chinese Robotic Restaurants	8
Guest Voice Behavior for Hotels: The Role of Experience, Emotional Attachment, and Perceived Value	7
Price elasticity of demand and its impact on hotel revenue performance during the COVID-19 pandemic	6

What are the Primary Drivers of Marketing Success?: Evidence From Brand-Level Data on Restaurants	6
Traveler Attitudes Toward Biometric Data-Enabled Hotel Services: Can Risk Education Play a Role?	6
Online Travel Agency Participation: An Empirical Investigation of Its Financial Contribution to U.S. Hotel Profitability	6
Overcoming the Love Gap: AI-Enabled Relationship-Building by Robot Chefs	5
The Manipulative Effects in the Technology-Facilitated Preservice Tipping Experience	5
Public Policy Challenges and the Lodging Shared Economy	5
Hospitality Front-line Employees: A Meta-Analysis of Emotion Management at Work	5
ChatGPT: It’s Here, Whether We Want It or Not!	5
The Impact of Free-Play: A Longitudinal Study of Trip-Level Visitation and Wagering Behavior	5
Mapping Service Innovation Research in Hospitality and Tourism: An Integrative Bibliometric Analysis and Research Agenda	5
Luxury Hospitality Services: Editorial Comment	5
How to Reduce Hotel Employees’ Workplace Deviant Behavior? The Roles of Paternalistic Leadership and Regulatory Foci	4
Benchmarking Hotel Investment Risk: Differences Based on Types of Hotels	4
The Interactive Effects of Divestiture Socialization and Self-Monitoring Personality on Newcomers’ Authenticity, Well-Being, and Creativity	4
Empowerment in Hospitality: Does Leader–Follower Congruence in Family-Supportive Supervisor Behaviors Empower Follower Creativity?	4
Are Out-of-State Players the Target Market? A Geospatial Analysis of the Gambling Export Strategy in the United States	4
Hotel Employee Engagement During the Pandemic: A Mixed-Method Approach	3
From the Editor—November 2021	3
Not Just Survive, But Thrive: Examining Livelihood Capital, Poverty Reduction, and Sustainable Development in Ethnic Tourism Destinations	3
Picky Eaters Make for Better Raters	3
From the Editor	2
Compassion in Hotels: Does Person–Organization Fit Lead Staff to Engage in Compassion-Driven Citizenship Behavior?	2
The Criticality of Public Policy in Hospitality and Tourism Research	2
The Pro’s and Con’s of Working for Tips	2
Disability Employment in the Hospitality Industry: A Systematic Literature Review	2
The Impact of Tourist–Robot Interaction on Tourist Engagement in the Hospitality Industry: A Mixed-Method Study	2
Sexual Harassment, Negative Emotions, and Turnover Intention in the Restaurant Industry: The Moderating Effect of Pay Satisfaction	2
Consumer Click Responses to Paid Ad Set Strategies of Search Platforms	2
The Case of the Chelsea Grand: Card-Check Neutrality, Management Contracts, and The Duties of Owners and Operators	2
Tourists’ Compliance With Public Policy and Government Trust: An Application of Protection Motivation Theory	2
Enhancing Performance and Perceived Justice in Hospitality Organizations: An Integrated Model of Gender Diversity Within Top Management Teams	2
From the Editor	2
Customer Satisfaction Effects on Hotel Brand Performance: Mediated by Brand Popularity?	2
Impact of Socialization Tactics on Socialization-Specific Adjustment Via PsyCap: A Lens of COR Theory	2
Strategy Divergence and Performance Polarization in the Hotel Industry	2
Heroes Rise in Tough Times: The Role of Ethical Idealism, Empathy, and Firm Responses to the COVID-19 Pandemic	1
The Content and Structure of Tourism and Public Policies: A Temporal Analysis of Stability and Change	1
From the Editor	1
Toward Holistic Experience-Oriented Service Innovation: Co-Creating Sustainable Value With Customers and Society	1
The Influence of Hotel Characteristics on Debt Servicing and Default in the U.S. Lodging Sector	1
Building Community	1
Quality of Life and Public Policy Development for Tourism Destinations	1
Optimizing Handwritten Font Style to Connect With Customers	1
The Intuitive and Counterintuitive Effects of Supportive and Abusive Supervision on Hotel Employees	1
Persistent Performance Differences in Lodging Properties	1
From the Editor—August 2022	1
Editorial	1
How Have Predictors of Engagement in Tourism Crisis Planning and Preparedness Changed in More Than a Decade?	1
Underpricing Luxury: When a Lower Price Results in Higher Reputation	1
Tribal Sports Betting in the United States: A Comparative Analysis of Regulatory Frameworks	1

Same Words, Different Meanings—Same Courts, Different Leanings: How the Supreme Court’s Latest Religious Accommodation Holding Changes the Law and Affects Employers	1
Necessarily Optimistic? Upper Echelons’ Social Capital and IPO Valuation in the Hospitality Industry	1
Customers’ Cue Utilization in Delivery Restaurant Selection and Its Changes With Different Health Risks	1
How and When Does Front-Line Employees’ Emotional Intelligence Facilitate Their Service Creativity? A Cross-Level Contingency Approach	1
The Role of Hubris in Explaining Tourism Policy Failure: Some Observations and New Research Directions	1