OOIR: Observatory of International Research

Papers

(The median citation count of Cornell Hospitality Quarterly is 1. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2020-11-01 to 2024-11-01.)

Article	Citations
Improving Data Quality Using Amazon Mechanical Turk Through Platform Setup	45
Web Scraping for Hospitality Research: Overview, Opportunities, and Implications	37
Qualitative Research via Focus Groups: Will Going Online Affect the Diversity of Your Findings?	36
Crisis Communication on Social Media: What Types of COVID-19 Messages Get the Attention?	35
Case Study as a Research Method in Hospitality and Tourism Research: A Systematic Literature Review (1974–2020)	27
Corporate Social Responsibility and Individual Outcomes: The Mediating Role of Gratitude and Compassion at Work	26
When a Robot Makes Your Dinner: A Comparative Analysis of Product Level and Customer Experience Between the U.S. and Chinese Robotic Restaurants	20
Authentic Leadership and Engaging Employees: A Moderated Mediation Model of Leader–Member Exchange and Power Distance	18
Does Virtual Reality Trigger Visits and Booking Holiday Travel Packages?	18
The Impact of Tourist–Robot Interaction on Tourist Engagement in the Hospitality Industry: A Mixed-Method Study	16
Analysis and Forecasts of the Demand for Imported Wine in China	16
Customer-Oriented Constructive Deviance as a Reaction to Organizational Injustice Toward Customers	16
Motivation Configuration of Bluxury Tourism Behavior: An FsQCA Application	16
Mapping Service Innovation Research in Hospitality and Tourism: An Integrative Bibliometric Analysis and Research Agenda	16
The Gender Wage Gap in Hospitality: New Evidence From Spain	14
Reenergizing Through Angel Customers: Cross-Cultural Validation of Customer-Driven Employee Citizenship Behavior	14
Privacy or Security: Does It Matter for Continued Use Intention of Travel Applications?	13
Effects of Internal and External CSR on Supportive and Harmful Employee Attitudes	13
A Differentiated Approach to the Asset-Light Model in the Hotel Industry	12
Generation Influences Perceived Coolness But Not Favorable Attitudes Toward Cool Hotel Brands	12
Toward Holistic Experience-Oriented Service Innovation: Co-Creating Sustainable Value With Customers and Society	12
The Effect of Airbnb on Hotel Performance: Comparing Single- and Multi-Unit Host Listings in the United States	11
Exploring Customers’ Luxury Consumption in Restaurants: A Combined Method of Topic Modeling and Three-Factor Theory	11
Luxury Branding in the Hospitality Industry: The Impact of Employee’s Luxury Appearance and Elitism Attitude	10
What to Sell and How to Sell Matters: Focusing on Luxury Hotel Properties’ Business Performance and Efficiency	10

Traveler Attitudes Toward Biometric Data-Enabled Hotel Services: Can Risk Education Play a Role?	9
Young People Share, But Do So Differently: An Empirical Comparison of Peer-to-Peer Accommodation Consumption Between Millennials and Generation Z	8
Compassion in Hotels: Does Person–Organization Fit Lead Staff to Engage in Compassion-Driven Citizenship Behavior?	8
Comparison of Customer Reviews for Local and Chain Restaurants: Multilevel Approach to Google Reviews Data	8
The Loyalty Program for Our Self-Esteem: The Role of Collective Self-Esteem in Luxury Hotel Membership Programs	8
Sentiment, Confidence and Uncertainty: The Case of Tourism and Leisure Stocks	7
Ethnic Restaurants: Bringing Uniqueness to the Table Through Handwriting	7
The Success of Rosé Wine in France: The Millennial Revolution	7
Service Priority Climate and Service Performance Among Hospitality Employees: The Role of Emotional Labor and Workload Pressure	7
Legal and Ethical Issues of Collecting and Using Online Hospitality Data	6
Field Experiments for Testing Revenue Strategies in the Hospitality Industry	6
Optimizing Handwritten Font Style to Connect With Customers	6
Enhancing Performance and Perceived Justice in Hospitality Organizations: An Integrated Model of Gender Diversity Within Top Management Teams	6
Looks Clear and Sounds Familiar: How Consumers Form Inferential Beliefs About Luxury Hotel Service Quality	6
Comparison of Composites, Dichotomous, and Latent Factor Measurement Operationalizations in Hospitality Research on Moderating Effects	6
Green Purchasing by Wine Retailers: Roles of Individual Values, Competences and Organizational Culture	6
Temporal Orientation and Customer Loyalty Programs	6
Implicit and Explicit Attitudes Toward Service Robots in the Hospitality Industry: Gender Differences	5
Do I Deserve to Spend? Online Social Support and Spending Pleasure	5
Variable Pricing in Restaurant Revenue Management: A Priority Mixed Bundle Strategy	5
Developing Wine Appreciation for New Generations of Consumers	5
“Best Employers”: The Impacts of Employee Reviews and Employer Awards on Job Seekers’ Application Intentions	5
Wine Terroir Commitment in the Development of a Wine Destination	4
Do Brand-Affiliated Hotels Have Lower Cash-Flow Risk?	4
Inclusion of Condominium Units in Luxury Hotels as a Diversification Strategy: Property Performance Perspective	4
Underpricing Luxury: When a Lower Price Results in Higher Reputation	4
The Importance of Green Certification Labels/Badges in Online Hotel Booking Choice: A Conjoint Investigation of Consumers’ Preferences Pre- and Post-COVID-19	4
Disability Employment in the Hospitality Industry: A Systematic Literature Review	4
Which Type of M&A Makes an Acquiring Restaurant Firm a Star? Profit-Driven Versus Growth-Driven M&A	4
The Effect of Private Customer-Manager Social Engagement Upon Online Booking Behavior	4
Survival of the Fittest? A Call for Hospitality to Incorporate Ecology Into Business Practice and Education	4
Hotel Room Rate Discounting During Recessionary Times: Effects by Hotel Class	4
Social Listening to Create Bespoke Customer Experiences: Best Practices for Hospitality Operators	3
Hotel Analytics: The Case for Reverse Competitive Sets	3
Comprehensive Effects of Short-Term Rental Platforms Across Hotel Types in U.S. and International Destinations	3
Are Black Restaurant Servers Tipped Less Than White Servers? Three Experimental Tests of Server Race Effects on Customers’ Tipping Behaviors	3
The Implications of Research Methodologies for Hospitality Practitioners in an Age of Consumer and Data Complexity	3
A Two-Path Moderated Mediation Model of Customer-Driven Service Innovation	3
Luxury Hospitality Services: Editorial Comment	3
Understanding Consumer Enchantment via Paranormal Tourism: Part II—Preliminary Rasch Validation	3
Quality of Life and Public Policy Development for Tourism Destinations	3
Benchmarking Hotel Investment Risk: Differences Based on Types of Hotels	2
ChatGPT: It’s Here, Whether We Want It or Not!	2
Pro-Environmental Behavior of Religious Tourists: Moderating Role of Religious Beliefs	2
Old World and New World Sparkling Wines: Consumer Decisions and Insights for Retailers	2
Providing Positive Individuating Information to Reduce Stereotype-Based Negativity in Service Encounters	2
Looking Back and Forward	2
The Technology Acceptance Model and Hospitality and Tourism Consumers’ Intention to Use Mobile Technologies: Meta-Analysis and Structural Equation Modeling	2
Tourists’ Compliance With Public Policy and Government Trust: An Application of Protection Motivation Theory	2
Price elasticity of demand and its impact on hotel revenue performance during the COVID-19 pandemic	2

The Influence of Hotel Characteristics on Debt Servicing and Default in the U.S. Lodging Sector	1
How to Reduce Hotel Employees’ Workplace Deviant Behavior? The Roles of Paternalistic Leadership and Regulatory Foci	1
The Impact of Restaurant Menu Calorie Labels on Restaurant Revenue and Profit: Evidence From a Randomized Controlled Trial	1
Effects of Visual Cues and Social Density on Beverage Consumption: A Field Experiment in a Bar	1
Competition in the Beer Industry—From Pipe Dream to Reality: Exploring the Potential Impacts of Executive Order 14036	1
The Content and Structure of Tourism and Public Policies: A Temporal Analysis of Stability and Change	1
Translating Transformational Leadership and Organizational Innovativeness Into Creative Customer Behavior: Underlying Processes and Boundary Conditions	1
Service Innovation and Emerging Technologies in Tourism and Hospitality	1
From the Editor—August 2022	1
The Influence of Linguistic Styles in Property Titles on Room Rates: A Hedonic Pricing Model	1
Away From the Nightmare: Sexual Harassment, Leave Intention, and Job Search Behavior	1
The Criticality of Public Policy in Hospitality and Tourism Research	1
New York Restaurants: A Wine Odyssey Between 1865 and 1920	1
A Systematic Literature Review of Authentic Leadership in Tourism and Hospitality: A Call for Future Research	1
Reducing the Bias in Online Reviews Using Propensity Score Adjustment	1
Customers’ Cue Utilization in Delivery Restaurant Selection and Its Changes With Different Health Risks	1
Metrics on Restaurant Ordering Behavior	1
Proactive Walking and Overbooking With Class Dependent Walk-Out Costs	1
Hospitality Front-line Employees: A Meta-Analysis of Emotion Management at Work	1
The Intuitive and Counterintuitive Effects of Supportive and Abusive Supervision on Hotel Employees	1
When Going Above and Beyond Meets Diversity: Are Service Recoveries Evaluated Based on Inference or Recognition?	1
How Team Emotions Impact Individual Employee Strain Before, During, and After a Stressful Event: A Latent Growth Curve Modeling Approach	1
A Journey From Customer Acquisition to Retention: An Integrative Model for Guiding Future Gaming Marketing Research	1
A Wellness Tourism Initiative to Alleviate Poverty Among Women	1