OOIR: Observatory of International Research

Papers

(The median citation count of Cornell Hospitality Quarterly is 2. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2020-04-01 to 2024-04-01.)

Article	Citations
Applications and Implications of Service Robots in Hospitality	131
Response Rates In Hospitality Research: An Overview of Current Practice and Suggestions For Future Research	55
Improving Data Quality Using Amazon Mechanical Turk Through Platform Setup	34
Qualitative Research via Focus Groups: Will Going Online Affect the Diversity of Your Findings?	30
Web Scraping for Hospitality Research: Overview, Opportunities, and Implications	29
The State of Qualitative Research in Hospitality: A 5-Year Review 2014 to 2019	29
Crisis Communication on Social Media: What Types of COVID-19 Messages Get the Attention?	29
Case Study as a Research Method in Hospitality and Tourism Research: A Systematic Literature Review (1974–2020)	23
Touch Versus Tech in Service Encounters	20
Corporate Social Responsibility and Individual Outcomes: The Mediating Role of Gratitude and Compassion at Work	20
Theoretical Foundations of Social Media Power in Hospitality and Tourism: A Hierarchical Model	19
When a Robot Makes Your Dinner: A Comparative Analysis of Product Level and Customer Experience Between the U.S. and Chinese Robotic Restaurants	16
Change Management Communication: The Role of Meaningfulness, Leadership Brand Authenticity, and Gender	16
An Innovative Application of Composite-Based Structural Equation Modeling in Hospitality Research With Empirical Example	15
Customer-Oriented Constructive Deviance as a Reaction to Organizational Injustice Toward Customers	13
Expanding the Methodological Approach to the Social Servicescape: Moving From Measurement to Manipulation	13
Why Service Recovery Fails? Examining the Roles of Restaurant Type and Failure Severity in Double Deviation With Justice Theory	13
Mapping Service Innovation Research in Hospitality and Tourism: An Integrative Bibliometric Analysis and Research Agenda	12
Reenergizing Through Angel Customers: Cross-Cultural Validation of Customer-Driven Employee Citizenship Behavior	11
Motivation Configuration of Bluxury Tourism Behavior: An FsQCA Application	11
Analysis and Forecasts of the Demand for Imported Wine in China	11
The Gender Wage Gap in Hospitality: New Evidence From Spain	11
Authentic Leadership and Engaging Employees: A Moderated Mediation Model of Leader–Member Exchange and Power Distance	11
Understanding Consumer Enchantment via Paranormal Tourism: Part I—Conceptual Review	10
A Differentiated Approach to the Asset-Light Model in the Hotel Industry	10

Examining Applicant Online Recruitment: The Use of Fictitious Websites in Experimental Studies	9
Does Virtual Reality Trigger Visits and Booking Holiday Travel Packages?	9
Collecting Repeated Data Over Time: Applying Experience Sampling Methodology to the Hospitality Management Context	8
The Emancipatory Approach in Hospitality Research on Employees With Disabilities: An Auto-Ethnographic Research Note	8
Privacy or Security: Does It Matter for Continued Use Intention of Travel Applications?	8
The Effect of Airbnb on Hotel Performance: Comparing Single- and Multi-Unit Host Listings in the United States	8
The Impact of Tourist–Robot Interaction on Tourist Engagement in the Hospitality Industry: A Mixed-Method Study	8
Generation Influences Perceived Coolness But Not Favorable Attitudes Toward Cool Hotel Brands	8
Toward Holistic Experience-Oriented Service Innovation: Co-Creating Sustainable Value With Customers and Society	7
Compassion in Hotels: Does Person–Organization Fit Lead Staff to Engage in Compassion-Driven Citizenship Behavior?	7
Luxury Branding in the Hospitality Industry: The Impact of Employee’s Luxury Appearance and Elitism Attitude	7
Search Engine Consumer Journeys: Exploring and Segmenting Click-Through Behaviors	7
Traveler Attitudes Toward Biometric Data-Enabled Hotel Services: Can Risk Education Play a Role?	7
Predicting Lodging Demand Trends in the U.S. Hotel Industry	7
Exploring Customers’ Luxury Consumption in Restaurants: A Combined Method of Topic Modeling and Three-Factor Theory	7
Measuring Customer Satisfaction and Hotel Efficiency Analysis: An Approach Based on Data Envelopment Analysis	7
Effects of Internal and External CSR on Supportive and Harmful Employee Attitudes	6
Field Experiments for Testing Revenue Strategies in the Hospitality Industry	6
The Loyalty Program for Our Self-Esteem: The Role of Collective Self-Esteem in Luxury Hotel Membership Programs	6
Comparison of Customer Reviews for Local and Chain Restaurants: Multilevel Approach to Google Reviews Data	6
Drinking “Green”: What Drives Organic Wine Consumption in an Emerging Wine Market	6
Service Priority Climate and Service Performance Among Hospitality Employees: The Role of Emotional Labor and Workload Pressure	6
Examining Risk-Reduction Behavior Toward Water Quality Among Restaurant Guests	6
Optimizing Handwritten Font Style to Connect With Customers	5
Sentiment, Confidence and Uncertainty: The Case of Tourism and Leisure Stocks	5
Looks Clear and Sounds Familiar: How Consumers Form Inferential Beliefs About Luxury Hotel Service Quality	5
What to Sell and How to Sell Matters: Focusing on Luxury Hotel Properties’ Business Performance and Efficiency	5
The Success of Rosé Wine in France: The Millennial Revolution	5
Ethnic Restaurants: Bringing Uniqueness to the Table Through Handwriting	5
Developing Wine Appreciation for New Generations of Consumers	5
Green Purchasing by Wine Retailers: Roles of Individual Values, Competences and Organizational Culture	5
Being Moved or Being Satisfied? The Effect of Unexpected Acts of Personal Kindness in Hospitality Service Encounters	5
Impact of Casino Free Play on the Wagering Behavior of Light- and Medium-User Groups: The Importance of Winning at the Bottom of the Database	4
Which Type of M&A Makes an Acquiring Restaurant Firm a Star? Profit-Driven Versus Growth-Driven M&A	4
Legal and Ethical Issues of Collecting and Using Online Hospitality Data	4
Temporal Orientation and Customer Loyalty Programs	4
Underpricing Luxury: When a Lower Price Results in Higher Reputation	4
The Impact of the Public Disclosure of Curved Inspection Scores Using Emojis on Hygiene Violations in Food Establishments	4
Do I Deserve to Spend? Online Social Support and Spending Pleasure	4
Are Black Restaurant Servers Tipped Less Than White Servers? Three Experimental Tests of Server Race Effects on Customers’ Tipping Behaviors	3
The Effect of Private Customer-Manager Social Engagement Upon Online Booking Behavior	3
Inclusion of Condominium Units in Luxury Hotels as a Diversification Strategy: Property Performance Perspective	3
Turning Discounts Into Profits: Factors Influencing Online Purchasing Decisions for Hotel Add-on Items	3
Implicit and Explicit Attitudes Toward Service Robots in the Hospitality Industry: Gender Differences	3
Do Brand-Affiliated Hotels Have Lower Cash-Flow Risk?	3
Comparison of Composites, Dichotomous, and Latent Factor Measurement Operationalizations in Hospitality Research on Moderating Effects	3
Social Listening to Create Bespoke Customer Experiences: Best Practices for Hospitality Operators	3
Understanding Consumer Enchantment via Paranormal Tourism: Part II—Preliminary Rasch Validation	3
Young People Share, But Do So Differently: An Empirical Comparison of Peer-to-Peer Accommodation Consumption Between Millennials and Generation Z	2
Quality of Life and Public Policy Development for Tourism Destinations	2

Tourists’ Compliance With Public Policy and Government Trust: An Application of Protection Motivation Theory	2
Estimating the Foreclosure Discount in Financially Distressed Hotels	2
Looking Back and Forward	2
A Two-Path Moderated Mediation Model of Customer-Driven Service Innovation	2
Enhancing Performance and Perceived Justice in Hospitality Organizations: An Integrated Model of Gender Diversity Within Top Management Teams	2
Luxury Hospitality Services: Editorial Comment	2
Variable Pricing in Restaurant Revenue Management: A Priority Mixed Bundle Strategy	2
Take Care of Yourself and Look Out for Others	2
Why a New Name? The Role of Asset Characteristics and Broad Market Trends in Predicting Brand Affiliation Change in Hotels	2
The Influence of Occupancy Change on Hotel Market Equilibrium	2
The Implications of Research Methodologies for Hospitality Practitioners in an Age of Consumer and Data Complexity	2
Wine Terroir Commitment in the Development of a Wine Destination	2
Hotel Analytics: The Case for Reverse Competitive Sets	2