Cornell Hospitality Quarterly

Papers
(The H4-Index of Cornell Hospitality Quarterly is 15. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2020-09-01 to 2024-09-01.)
ArticleCitations
Improving Data Quality Using Amazon Mechanical Turk Through Platform Setup44
Web Scraping for Hospitality Research: Overview, Opportunities, and Implications36
Qualitative Research via Focus Groups: Will Going Online Affect the Diversity of Your Findings?35
Crisis Communication on Social Media: What Types of COVID-19 Messages Get the Attention?34
Case Study as a Research Method in Hospitality and Tourism Research: A Systematic Literature Review (1974–2020)25
Corporate Social Responsibility and Individual Outcomes: The Mediating Role of Gratitude and Compassion at Work24
Touch Versus Tech in Service Encounters23
When a Robot Makes Your Dinner: A Comparative Analysis of Product Level and Customer Experience Between the U.S. and Chinese Robotic Restaurants20
Does Virtual Reality Trigger Visits and Booking Holiday Travel Packages?18
Authentic Leadership and Engaging Employees: A Moderated Mediation Model of Leader–Member Exchange and Power Distance17
An Innovative Application of Composite-Based Structural Equation Modeling in Hospitality Research With Empirical Example17
Customer-Oriented Constructive Deviance as a Reaction to Organizational Injustice Toward Customers16
Mapping Service Innovation Research in Hospitality and Tourism: An Integrative Bibliometric Analysis and Research Agenda16
The Impact of Tourist–Robot Interaction on Tourist Engagement in the Hospitality Industry: A Mixed-Method Study16
Motivation Configuration of Bluxury Tourism Behavior: An FsQCA Application15
Analysis and Forecasts of the Demand for Imported Wine in China15
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