Cornell Hospitality Quarterly

(The H4-Index of Cornell Hospitality Quarterly is 17. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 500 papers]. The publications cover those that have been published in the past four years, i.e., from 2019-10-01 to 2023-10-01.)
Applications and Implications of Service Robots in Hospitality104
A Micro-Level View of CSR: A Hospitality Management Systematic Literature Review58
The Antecedents and Consequences of Value Co-Creation Behaviors in a Hotel Setting: A Two-Country Study43
Response Rates In Hospitality Research: An Overview of Current Practice and Suggestions For Future Research41
Restorative Servicescapes in Health Care: Examining the Influence of Hotel-Like Attributes on Patient Well-Being31
The Influence of Social Perceptions on Restaurant Employee Work Engagement and Extra-Role Customer Service Behavior: A Moderated Mediation Model30
The Influence of Green Message Types on Advertising Effectiveness for Luxury and Budget Hotel Segments29
Crisis Communication on Social Media: What Types of COVID-19 Messages Get the Attention?23
The Customer Isn’t Always Right: The Implications of Illegitimate Complaints22
The State of Qualitative Research in Hospitality: A 5-Year Review 2014 to 201921
Psychological Diversity Climate, Organizational Embeddedness, and Turnover Intentions: A Conservation of Resources Perspective20
Qualitative Research via Focus Groups: Will Going Online Affect the Diversity of Your Findings?20
Assessing Consumer Perceptions of Neolocalism: Making a Case for Microbreweries as Place-Based Brands19
Company Response to Negative Online Reviews: The Effects of Procedural Justice, Interactional Justice, and Social Presence19
Are Neighbors Friends or Foes? Assessing Airbnb Listings’ Agglomeration Effect in New York City18
Web Scraping for Hospitality Research: Overview, Opportunities, and Implications18
Case Study as a Research Method in Hospitality and Tourism Research: A Systematic Literature Review (1974–2020)18
Improving Data Quality Using Amazon Mechanical Turk Through Platform Setup17
New Classification System for the U.S. Restaurant Industry: Application of Utilitarian and Hedonic Continuum Model17