OOIR: Observatory of International Research

Papers

(The TQCC of Journal of Hospitality Marketing & Management is 18. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2020-04-01 to 2024-04-01.)

Article	Citations
Effects of COVID-19 pandemic on hospitality industry: review of the current situations and a research agenda	391
The metaverse in the hospitality and tourism industry: An overview of current trends and future research directions	170
Impacts of the COVID-19 pandemic on employees’ work stress, well-being, mental health, organizational citizenship behavior, and employee-customer identification	110
Impacts of technological embodiment through virtual reality on potential guests’ emotions and engagement	94
Anthropomorphism and customers’ willingness to use artificial intelligence service agents	65
The Great Resignation and Quiet Quitting paradigm shifts: An overview of current situation and future research directions	58
A silver lining in the COVID-19 cloud: examining customers’ value perceptions, willingness to use and pay more for robotic restaurants	53
Examining an integrated model of green image, perceived quality, satisfaction, trust, and loyalty in upscale hotels	49
A look back and a leap forward: a review and synthesis of big data and artificial intelligence literature in hospitality and tourism	47
Servant leadership in hospitality: a meta-analytic review	45
Does employee engagement mediate the influence of psychological contract breach on pro-environmental behaviors and intent to remain with the organization in the hotel industry?	43
Examining the effects of environmentally-specific servant leadership on green work outcomes among hotel employees: the mediating role of climate for green creativity	42
What makes online reviews helpful in tourism and hospitality? a bare-bones meta-analysis	42
Emotional exhaustion and its consequences for hotel service quality: the critical role of workload and supervisor support	41
Hospitality services in the post COVID-19 era: Are we ready for high-tech and no touch service delivery in smart hotels?	38
An investigation of underlying dimensions of customers’ perceptions of a safe hotel in the COVID-19 era: effects of those perceptions on hotel selection behavior	37
ChatGPT and the hospitality and tourism industry: an overview of current trends and future research directions	36
Customer engagement research in hospitality and tourism: a systematic review	35
Consequences of job insecurity for hospitality workers amid COVID-19 pandemic: does social support help?	35
Examining the effects of AI contactless services on customer psychological safety, perceived value, and hospitality service quality during the COVID‐19 pandemic	35
Effects of high-performance work systems (HPWSs) on intellectual capital, organizational ambidexterity and knowledge absorptive capacity: evidence from the hotel industry	34
Determinants of online hotel booking intentions: website quality, social presence, affective commitment, and e-trust	33
Consumers’ usage of food delivery app: a theory of consumption values	32
Does employee resilience exacerbate the effects of abusive supervision? A study of frontline employees’ self-esteem, turnover intention, and innovative behaviors	32
Customer delight, engagement, experience, value co-creation, place identity, and revisit intention: a new conceptual framework	31

Sharing economy in hospitality and tourism: a review and the future pathways	31
Developing relationship quality in economy hotels: the role of perceived justice, service quality, and commercial friendship	29
Do job satisfaction and work engagement mediate the effects of psychological contract breach and abusive supervision on hotel employees’ life satisfaction?	27
Impact of green human resource management practices on the environmental performance of green hotels	27
Measuring memorable dining experiences and related emotions in fine dining restaurants	26
A fine-grained sentiment analysis of online guest reviews of economy hotels in China	25
Modeling consumers’ trust in mobile food delivery apps: perspectives of technology acceptance model, mobile service quality and personalization-privacy theory	25
A meta-analysis of customer uncivil behaviors in hospitality research	23
The role of servant leadership, self-efficacy, high performance work systems, and work engagement in increasing service-oriented behavior	23
Burnout or boreout: A meta-analytic review and synthesis of burnout and boreout literature in hospitality and tourism	23
Understanding trust and perceived risk in sharing accommodation: an extended elaboration likelihood model and moderated by risk attitude	23
Large-scale comparative analyses of hotel photo content posted by managers and customers to review platforms based on deep learning: implications for hospitality marketers	22
Corporate social responsibility and hotel financial performance	21
Evolving effects of COVID-19 safety precaution expectations, risk avoidance, and socio-demographics factors on customer hesitation toward patronizing restaurants and hotels	21
When positive reviews on social networking sites backfire: The role of social comparison and malicious envy	21
Facial recognition check-in services at hotels	20
Esthetic Dining Experience: The relations among aesthetic stimulation, pleasantness, memorable experience, and behavioral intentions	20
The impact of hotel servicescape on customer mindfulness and brand experience: The moderating role of length of stay	19
The impact of the COVID-19 threat on the preference for high versus low quality/price options	19
Social customer relationship management: a customer perspective	18
The effects of message framing in CSR advertising on consumers’ emotions, attitudes, and behavioral intentions	18