OOIR: Observatory of International Research

Papers

(The TQCC of Journal of Hospitality Marketing & Management is 19. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-05-01 to 2025-05-01.)

Article	Citations
Understanding psychological ownership in access-based consumption through a theory synthesis: an investigation of Airbnb and hotels	338
The influence of leadership commitment to service quality on hotel employees’ brand citizenship behavior: a mediation and moderation analysis	151
Past, present, and future of anthropomorphism in hospitality & tourism: conceptualization and systematic review	141
Does dysfunctional customer behavior really impact the turnover intention of hotel guest-contact employees? The role of wisdom leadership and job embeddedness	118
Drivers of and barriers to customer value co-creation behaviors in the robot-assisted restaurant context	89
Modeling consumers’ trust in mobile food delivery apps: perspectives of technology acceptance model, mobile service quality and personalization-privacy theory	73
Hi Alexa, do hotel guests have privacy concerns with you?: A cross-cultural study	73
The role of servant leadership, self-efficacy, high performance work systems, and work engagement in increasing service-oriented behavior	60
Effect of situational factors (control, convenience, time pressure, and order complexity) on customers’ self-service technology choices	59
Burnout or boreout: A meta-analytic review and synthesis of burnout and boreout literature in hospitality and tourism	57
Consumer complaining behavior in hospitality management	57
Understanding trust and perceived risk in sharing accommodation: an extended elaboration likelihood model and moderated by risk attitude	56
Narrative or non-narrative? The effects of short video content structure on mental simulation and resort brand attitude	54
Artificial intelligence features and their service outcomes: a meta-analysis	52
A meta-analysis of customer uncivil behaviors in hospitality research	46
Corporate social responsibility authenticity as an antecedent to customer citizenship behavior: evidence from hospitality industry in Taiwan	45
A meta-analysis of antecedents and outcomes of psychological capital in hospitality and tourism	41
Good or excellent? Factors determining online hotel ratings. A spatial approach	37
Understanding customer attitudes and behaviors towards drone food delivery services: An investigation of customer motivations and challenges	37
Employees’ sustainability behavior: moderating effects of customer environmental awareness	36
Unperplexing the nexus between physical evidence and guest retention at beach resorts: multiple sequential mediation models	36
Effects of paradoxical leadership on generation Y employees’ voice behavior: Exploring the chain mediating role of employees’ psychological safety and job crafting	35
Critical determinants of intentions to revisit smart hotels: an examination of smart service interactional experience, emotions, and technophilia	34
Impact of metaverse experiences on consumer behavior in metaverse-enabled hospitality retailing: the role of realism, immersion, convenience, and social interaction	34
How does the tourism and hospitality industry use artificial intelligence? A review of empirical studies and future research agenda	32

Addressing service profit chain with artificial and emotional intelligence	30
Customers’ metaverse service encounter perceptions: sentiment analysis and topic modeling	29
A profile deviation approach to enhancing relationship marketing outcomes	29
Responding to negative reviews? The interplay of management response strategy and service failure type	29
Corporate digital responsibility: navigating ethical, societal, and environmental challenges in the digital age and exploring future research directions	28
Does ethnic affinity affect consumers’ posting behavior? Evidence from face recognition and difference-in-differences design	26
Service robot’s responses in service recovery and service evaluation: the moderating role of robots’ social perception	26
Improved or decreased? Customer experience with self-service technology versus human service in hotels in China	25
Examining the effects of environmentally-specific servant leadership on green work outcomes among hotel employees: the mediating role of climate for green creativity	25
Multiple mediating effects in the association between hotels’ eco-label credibility and green WOM behavior	24
Theorizing vloggers’ approaches and practices in travel vlog production through grounded theory	23
The effects of message framing in CSR advertising on consumers’ emotions, attitudes, and behavioral intentions	22
How dark traits and regulatory focus manifest in online hotel reviews: a textual content analysis	22
High-performance work systems and employees’ outcomes in challenging contexts: the role of hindrance stressors	22
Green entrepreneurship orientation, green innovation and hotel performance: the moderating role of managerial environmental concern	21
Navigating workplace technological challenges: the role of technology curiosity and peace of mind in enhancing employee work-life wellbeing and work pleasure	21
Toward pro-environmental performance in the hospitality industry: empirical evidence on the mediating and interaction analysis	21
Social connectedness and well-being of elderly customers: Do employee-to-customer interactions matter?	20
Beyond Reality: Examining the Opportunities and Challenges of Cross-Border Integration between Metaverse and Hospitality Industries	20
Examining the antecedents and effects of hotel corporate reputation on customers’ loyalty and citizenship behavior: an integrated framework	20
A systematic review of Burnout studies from the Hospitality literature	19
Exploring mental health from the perspective of DNA methylation: evidence from the hospitality employees	19
Relational energy and co-creation: effects on hospitality stakeholders’ wellbeing	19
Empowered to excel: How and when customer empowering behaviors ignite employee customer-oriented citizenship behaviors	19