Journal of Hospitality Marketing & Management

(The TQCC of Journal of Hospitality Marketing & Management is 19. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 500 papers]. The publications cover those that have been published in the past four years, i.e., from 2019-11-01 to 2023-11-01.)
Effects of COVID-19 pandemic on hospitality industry: review of the current situations and a research agenda362
Service robots in hotels: understanding the service quality perceptions of human-robot interaction145
Antecedents of customers’ acceptance of artificially intelligent robotic device use in hospitality services115
The metaverse in the hospitality and tourism industry: An overview of current trends and future research directions97
Impacts of the COVID-19 pandemic on employees’ work stress, well-being, mental health, organizational citizenship behavior, and employee-customer identification90
The impact of artificial intelligence and employee service quality on customer satisfaction and loyalty79
Artificially intelligent device use in service delivery: a systematic review, synthesis, and research agenda75
Impacts of technological embodiment through virtual reality on potential guests’ emotions and engagement72
Green marketing orientation: achieving sustainable development in green hotel management70
Anthropomorphism and customers’ willingness to use artificial intelligence service agents49
Servant leadership in hospitality: a meta-analytic review42
Examining an integrated model of green image, perceived quality, satisfaction, trust, and loyalty in upscale hotels41
A silver lining in the COVID-19 cloud: examining customers’ value perceptions, willingness to use and pay more for robotic restaurants40
“I’m mindfully green”: examining the determinants of guest pro-environmental behaviors (PEB) in hotels37
Can employee workplace mindfulness counteract the indirect effects of customer incivility on proactive service performance through work engagement? A moderated mediation model37
Impacts of Halal-friendly services, facilities, and food and Beverages on Muslim travelers’ perceptions of service quality attributes, perceived price, satisfaction, trust, and loyalty37
Does employee engagement mediate the influence of psychological contract breach on pro-environmental behaviors and intent to remain with the organization in the hotel industry?35
Examining the effects of environmentally-specific servant leadership on green work outcomes among hotel employees: the mediating role of climate for green creativity34
A look back and a leap forward: a review and synthesis of big data and artificial intelligence literature in hospitality and tourism34
What makes online reviews helpful in tourism and hospitality? a bare-bones meta-analysis33
An investigation of underlying dimensions of customers’ perceptions of a safe hotel in the COVID-19 era: effects of those perceptions on hotel selection behavior31
Examining the effects of AI contactless services on customer psychological safety, perceived value, and hospitality service quality during the COVID‐19 pandemic30
Consequences of job insecurity for hospitality workers amid COVID-19 pandemic: does social support help?30
Customer engagement research in hospitality and tourism: a systematic review29
Hospitality services in the post COVID-19 era: Are we ready for high-tech and no touch service delivery in smart hotels?29
Determinants of online hotel booking intentions: website quality, social presence, affective commitment, and e-trust28
Effects of high-performance work systems (HPWSs) on intellectual capital, organizational ambidexterity and knowledge absorptive capacity: evidence from the hotel industry28
Does employee resilience exacerbate the effects of abusive supervision? A study of frontline employees’ self-esteem, turnover intention, and innovative behaviors28
Emotional exhaustion and its consequences for hotel service quality: the critical role of workload and supervisor support27
A new path for building hotel brand equity: the impacts of technological competence and service innovation implementation through perceived value and trust27
Impacts of consumers’ beliefs, desires and emotions on their impulse buying behavior: application of an integrated model of belief-desire theory of emotion27
Do job satisfaction and work engagement mediate the effects of psychological contract breach and abusive supervision on hotel employees’ life satisfaction?27
An examination of experiential quality, nostalgia, place attachment and behavioral intentions of hospitality customers26
Sharing economy in hospitality and tourism: a review and the future pathways26
Developing relationship quality in economy hotels: the role of perceived justice, service quality, and commercial friendship25
Measuring memorable dining experiences and related emotions in fine dining restaurants23
A fine-grained sentiment analysis of online guest reviews of economy hotels in China23
Customer delight, engagement, experience, value co-creation, place identity, and revisit intention: a new conceptual framework23
The Great Resignation and Quiet Quitting paradigm shifts: An overview of current situation and future research directions22
Consumers’ usage of food delivery app: a theory of consumption values22
Impact of green human resource management practices on the environmental performance of green hotels21
Large-scale comparative analyses of hotel photo content posted by managers and customers to review platforms based on deep learning: implications for hospitality marketers21
Determinants of self-service technology adoption and implementation in hotels: the case of China20
A meta-analysis of customer uncivil behaviors in hospitality research20
Burnout or boreout: A meta-analytic review and synthesis of burnout and boreout literature in hospitality and tourism19