Journal of Hospitality Marketing & Management

Papers
(The TQCC of Journal of Hospitality Marketing & Management is 17. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2020-11-01 to 2024-11-01.)
ArticleCitations
The metaverse in the hospitality and tourism industry: An overview of current trends and future research directions241
Impacts of the COVID-19 pandemic on employees’ work stress, well-being, mental health, organizational citizenship behavior, and employee-customer identification124
The Great Resignation and Quiet Quitting paradigm shifts: An overview of current situation and future research directions91
ChatGPT and the hospitality and tourism industry: an overview of current trends and future research directions85
Anthropomorphism and customers’ willingness to use artificial intelligence service agents82
A look back and a leap forward: a review and synthesis of big data and artificial intelligence literature in hospitality and tourism65
A silver lining in the COVID-19 cloud: examining customers’ value perceptions, willingness to use and pay more for robotic restaurants59
Examining the effects of environmentally-specific servant leadership on green work outcomes among hotel employees: the mediating role of climate for green creativity55
Servant leadership in hospitality: a meta-analytic review53
Does employee resilience exacerbate the effects of abusive supervision? A study of frontline employees’ self-esteem, turnover intention, and innovative behaviors44
Examining the effects of AI contactless services on customer psychological safety, perceived value, and hospitality service quality during the COVID‐19 pandemic44
Emotional exhaustion and its consequences for hotel service quality: the critical role of workload and supervisor support43
Customer engagement research in hospitality and tourism: a systematic review43
Determinants of online hotel booking intentions: website quality, social presence, affective commitment, and e-trust42
Hospitality services in the post COVID-19 era: Are we ready for high-tech and no touch service delivery in smart hotels?42
Customer delight, engagement, experience, value co-creation, place identity, and revisit intention: a new conceptual framework41
An investigation of underlying dimensions of customers’ perceptions of a safe hotel in the COVID-19 era: effects of those perceptions on hotel selection behavior41
Consumers’ usage of food delivery app: a theory of consumption values39
Modeling consumers’ trust in mobile food delivery apps: perspectives of technology acceptance model, mobile service quality and personalization-privacy theory38
Impact of green human resource management practices on the environmental performance of green hotels36
How does the tourism and hospitality industry use artificial intelligence? A review of empirical studies and future research agenda35
Sharing economy in hospitality and tourism: a review and the future pathways34
A meta-analysis of customer uncivil behaviors in hospitality research33
The role of servant leadership, self-efficacy, high performance work systems, and work engagement in increasing service-oriented behavior32
Understanding trust and perceived risk in sharing accommodation: an extended elaboration likelihood model and moderated by risk attitude31
Consequences of job insecurity for hospitality workers amid COVID-19 pandemic: does social support help?31
The effects of message framing in CSR advertising on consumers’ emotions, attitudes, and behavioral intentions28
Esthetic Dining Experience: The relations among aesthetic stimulation, pleasantness, memorable experience, and behavioral intentions25
Burnout or boreout: A meta-analytic review and synthesis of burnout and boreout literature in hospitality and tourism25
Social customer relationship management: a customer perspective24
Corporate social responsibility and hotel financial performance23
Effects of customer forgiveness on brand betrayal and brand hate in restaurant service failures: does apology letter matter?23
Willingness to share or not to share? Understanding the motivation mechanism of knowledge sharing for hospitality workforce22
Green message strategies and green brand image in a hotel context21
Emerging dimensions of blockchain application in tourism and hospitality sector: a systematic literature review21
A systematic review of Burnout studies from the Hospitality literature21
The impact of the COVID-19 threat on the preference for high versus low quality/price options21
Evolving effects of COVID-19 safety precaution expectations, risk avoidance, and socio-demographics factors on customer hesitation toward patronizing restaurants and hotels21
Toward pro-environmental performance in the hospitality industry: empirical evidence on the mediating and interaction analysis21
The impact of hotel servicescape on customer mindfulness and brand experience: The moderating role of length of stay20
What consumer complaints should hoteliers prioritize? Analysis of online reviews under different market segments20
Temporal effects of online customer reviews on restaurant visit intention: the role of perceived risk19
Beyond Reality: Examining the Opportunities and Challenges of Cross-Border Integration between Metaverse and Hospitality Industries18
Effects of negative workplace gossip on unethical work behavior in the hospitality industry: the roles of moral disengagement and self-construal17
Do Corporate Social Responsibility (CSR) initiatives boost customer retention in the hotel industry? A moderation-mediation approach17
Acceptance of service robots: a meta-analysis in the hospitality and tourism industry17
Antecedents and consequences of perceived food authenticity: a cognitive appraisal perspective17
Consumer adoption of green hotels: understanding the role of value, innovation, and involvement17
0.13586497306824