OOIR: Observatory of International Research

Papers

(The median citation count of Journal of Hospitality Marketing & Management is 6. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-02-01 to 2025-02-01.)

Article	Citations
Service robots in my workplace: effects of employee-service robot co-work experiences on psychological empowerment	272
An investigation of underlying dimensions of customers’ perceptions of a safe hotel in the COVID-19 era: effects of those perceptions on hotel selection behavior	92
Diversity, equity and inclusion in hospitality: Value centered leadership as a conduit for change	91
Understanding hospitality service aesthetics through the lens of aesthetic theory	85
Improved or decreased? Customer experience with self-service technology versus human service in hotels in China	71
Connecting transformational leadership and emotional energy to job performance: the boundary role of meaningful work	60
What will make Generation Y and Generation Z to continue to use online food delivery services: a uses and gratifications theory perspective	59
Guest interaction with hotel booking website information: scale development and validation of antecedents and consequences	50
The role of technology in users’ wellbeing: Conceptualizing digital wellbeing in hospitality and future research directions	49
Multiple mediating effects in the association between hotels’ eco-label credibility and green WOM behavior	47
How has the knowledge of employee goal orientation evolved in hospitality research over the last two decades? Insights for researchers and practitioners	45
Does dysfunctional customer behavior really impact the turnover intention of hotel guest-contact employees? The role of wisdom leadership and job embeddedness	44
Does photo presentation matter for increasing booking intention?	42
Effect of situational factors (control, convenience, time pressure, and order complexity) on customers’ self-service technology choices	41
Hospitality services in the post COVID-19 era: Are we ready for high-tech and no touch service delivery in smart hotels?	40
Determinants of online hotel booking intentions: website quality, social presence, affective commitment, and e-trust	39
Modeling consumers’ trust in mobile food delivery apps: perspectives of technology acceptance model, mobile service quality and personalization-privacy theory	38
Consumers’ usage of food delivery app: a theory of consumption values	34
Antecedents of proactive customer service performance in hospitality: a meta-analysis	33
Service sabotage in hospitality: A meta-analytic review	32
Sensory Experience at Farm-to-Table Events (SEFTE): conceptualization and scale development	31
How does artificial intelligence (AI) enhance hospitality employee innovation? The roles of exploration, AI trust, and proactive personality	29
An integrated model of artificially intelligent (AI) facial recognition technology adoption based on perceived risk theory and extended TPB: a comparative analysis of US and South Korea	25
Promotors or inhibitors? Role of task type on the effect of humanoid service robots on consumers’ use intention	24
The influence of leadership commitment to service quality on hotel employees’ brand citizenship behavior: a mediation and moderation analysis	24

Social customer relationship management: a customer perspective	23
Impact of green human resource management practices on the environmental performance of green hotels	23
The role of servant leadership, self-efficacy, high performance work systems, and work engagement in increasing service-oriented behavior	22
High-performance work systems and employees’ outcomes in challenging contexts: the role of hindrance stressors	22
The AI empathy effect: a mechanism of emotional contagion	22
The effects of message framing in CSR advertising on consumers’ emotions, attitudes, and behavioral intentions	21
Past, present, and future of anthropomorphism in hospitality & tourism: conceptualization and systematic review	21
Customer delight, engagement, experience, value co-creation, place identity, and revisit intention: a new conceptual framework	21
Hi Alexa, do hotel guests have privacy concerns with you?: A cross-cultural study	21
Understanding psychological ownership in access-based consumption through a theory synthesis: an investigation of Airbnb and hotels	20
Hospitality and tourism experience in metaverse: an examination of users’ behavior, motivations, and preferences	19
Theorizing vloggers’ approaches and practices in travel vlog production through grounded theory	18
Effects of contemporary technologies, such as blockchain and artificial intelligence (AI) in enhancing consumers’ trustworthiness of online reviews	17
Consequences of job insecurity for hospitality workers amid COVID-19 pandemic: does social support help?	17
Green entrepreneurship orientation, green innovation and hotel performance: the moderating role of managerial environmental concern	17
Influence of customer value mind-set on affective and behavioral service outcomes: role of the scope and scale of service offerings at various touchpoints	17
Narrative or non-narrative? The effects of short video content structure on mental simulation and resort brand attitude	16
A meta-analysis of customer uncivil behaviors in hospitality research	16
Online tourism experiences: exploring digital and human dimensions in in-remote destination visits	16
Reexamination of consumers’ willingness to stay at green hotels: rethinking the role of social identity theory, value-belief-norm theory, and theory of planned behavior	15
Corporate social responsibility authenticity as an antecedent to customer citizenship behavior: evidence from hospitality industry in Taiwan	14
Effects of customer relationship management on service innovation: moderating role of managers’ risk-taking behavior and interaction frequency	14
Social connectedness and well-being of elderly customers: Do employee-to-customer interactions matter?	14
Unveiling customer intentions: exploring factors driving engagement with hospitality virtual influencers	14
The impact of the COVID-19 threat on the preference for high versus low quality/price options	14
Beyond Reality: Examining the Opportunities and Challenges of Cross-Border Integration between Metaverse and Hospitality Industries	13
Do green practices and green image promote consumers’ participation in social network sites (SNS)?	13
Digital natives in the hospitality workforce: an exploratory study on mobile dependency	12
Investigating a sequential mediation effect between unethical leadership and unethical pro-family behavior: testing moral awareness as a moderator	12
Emerging dimensions of blockchain application in tourism and hospitality sector: a systematic literature review	12
A meta-analysis of antecedents and outcomes of psychological capital in hospitality and tourism	12
Burnout or boreout: A meta-analytic review and synthesis of burnout and boreout literature in hospitality and tourism	12
Consequences of paradoxical leadership in the hotel setting: moderating role of work environment	12
Consumer complaining behavior in hospitality management	11
Work-life imbalance, burning out, feeling down, I will quit, but quietly – the case of hospitality employees	11
Artificial intelligence features and their service outcomes: a meta-analysis	11
Understanding customer attitudes and behaviors towards drone food delivery services: An investigation of customer motivations and challenges	10
Understanding trust and perceived risk in sharing accommodation: an extended elaboration likelihood model and moderated by risk attitude	10
Evolving effects of COVID-19 safety precaution expectations, risk avoidance, and socio-demographics factors on customer hesitation toward patronizing restaurants and hotels	10
Religiosity and food waste behavior at home and away	10
Toward pro-environmental performance in the hospitality industry: empirical evidence on the mediating and interaction analysis	10
Do illegitimate tasks undermine hospitality employees’ proactive customer service performance? A moderated dual-path model	9
Effects of customer forgiveness on brand betrayal and brand hate in restaurant service failures: does apology letter matter?	9
Conceptualizing ethical leadership in Eastern cultural context and examining its impact on hotel employees’ voice behavior	9
Unperplexing the nexus between physical evidence and guest retention at beach resorts: multiple sequential mediation models	9
How does smart technology, artificial intelligence, automation, robotics, and algorithms (STAARA) awareness affect hotel employees’ career perceptions? A disruptive innovation theory perspective	9
How dark traits and regulatory focus manifest in online hotel reviews: a textual content analysis	9
Acceptance of service robots: a meta-analysis in the hospitality and tourism industry	9
Temporal effects of online customer reviews on restaurant visit intention: the role of perceived risk	9
Employees’ sustainability behavior: moderating effects of customer environmental awareness	8

Corporate social responsibility and hotel financial performance	8
Webcare salience and consumer engagement: The moderating effects of webcare valence, conversational human voice and response time	8
Good or excellent? Factors determining online hotel ratings. A spatial approach	8
The mechanism of value cocreation in robotic services: customer inspiration from robotic service novelty	8
Racial discrimination in online booking: how profile pictures affect host behaviors and platform actions	8
Effects of service providers’ self-disclosure on booking platforms on consumers’ trust, hesitation, and booking intentions: moderating role of social media influencers	7
Role of social media influencers on marketing of sustainable hotels: gratification and the parasocial interaction perspective	7
Is the information on green hotel websites aligned with the drivers affecting customers’ intention to visit green hotels? A mixed-methods approach	7
The influence of green inclusive leadership on green creativity: a moderated mediation model	7
Corporate social responsibility and employer brand personality appeal: approaches for human resources challenges in the hospitality sector	7
The dual effect of anthropomorphism on customers’ decisions to use artificial intelligence devices in hotel services	7
Understanding the consequences of robotic interaction quality and outcome quality: A three-phased affordance theory-based approach	7
Determinants of blockchain technology adoption in small and medium hospitality and tourism enterprises	7
A look back and a leap forward: a review and synthesis of big data and artificial intelligence literature in hospitality and tourism	6
Consumer response to diversity and inclusion initiatives in hospitality: role of brand integrity and materialism	6
Customer engagement research in hospitality and tourism: a systematic review	6
Examining the antecedents and effects of hotel corporate reputation on customers’ loyalty and citizenship behavior: an integrated framework	6
Willingness to share or not to share? Understanding the motivation mechanism of knowledge sharing for hospitality workforce	6
Effect of value co-creation on customer satisfaction: the mediating role of brand equity	6
Within-group multimarket contact, service diversity and consumer rating: Evidence from the hotel industry	6