OOIR: Observatory of International Research

Papers

(The median citation count of Journal of Hospitality Marketing & Management is 7. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 500 papers]. The publications cover those that have been published in the past four years, i.e., from 2019-11-01 to 2023-11-01.)

Article	Citations
Effects of COVID-19 pandemic on hospitality industry: review of the current situations and a research agenda	362
Service robots in hotels: understanding the service quality perceptions of human-robot interaction	145
Antecedents of customers’ acceptance of artificially intelligent robotic device use in hospitality services	115
The metaverse in the hospitality and tourism industry: An overview of current trends and future research directions	97
Impacts of the COVID-19 pandemic on employees’ work stress, well-being, mental health, organizational citizenship behavior, and employee-customer identification	90
The impact of artificial intelligence and employee service quality on customer satisfaction and loyalty	79
Artificially intelligent device use in service delivery: a systematic review, synthesis, and research agenda	75
Impacts of technological embodiment through virtual reality on potential guests’ emotions and engagement	72
Green marketing orientation: achieving sustainable development in green hotel management	70
Anthropomorphism and customers’ willingness to use artificial intelligence service agents	49
Servant leadership in hospitality: a meta-analytic review	42
Examining an integrated model of green image, perceived quality, satisfaction, trust, and loyalty in upscale hotels	41
A silver lining in the COVID-19 cloud: examining customers’ value perceptions, willingness to use and pay more for robotic restaurants	40
“I’m mindfully green”: examining the determinants of guest pro-environmental behaviors (PEB) in hotels	37
Can employee workplace mindfulness counteract the indirect effects of customer incivility on proactive service performance through work engagement? A moderated mediation model	37
Impacts of Halal-friendly services, facilities, and food and Beverages on Muslim travelers’ perceptions of service quality attributes, perceived price, satisfaction, trust, and loyalty	37
Does employee engagement mediate the influence of psychological contract breach on pro-environmental behaviors and intent to remain with the organization in the hotel industry?	35
A look back and a leap forward: a review and synthesis of big data and artificial intelligence literature in hospitality and tourism	34
Examining the effects of environmentally-specific servant leadership on green work outcomes among hotel employees: the mediating role of climate for green creativity	34
What makes online reviews helpful in tourism and hospitality? a bare-bones meta-analysis	33
An investigation of underlying dimensions of customers’ perceptions of a safe hotel in the COVID-19 era: effects of those perceptions on hotel selection behavior	31
Examining the effects of AI contactless services on customer psychological safety, perceived value, and hospitality service quality during the COVID‐19 pandemic	30
Consequences of job insecurity for hospitality workers amid COVID-19 pandemic: does social support help?	30
Customer engagement research in hospitality and tourism: a systematic review	29
Hospitality services in the post COVID-19 era: Are we ready for high-tech and no touch service delivery in smart hotels?	29

Determinants of online hotel booking intentions: website quality, social presence, affective commitment, and e-trust	28
Effects of high-performance work systems (HPWSs) on intellectual capital, organizational ambidexterity and knowledge absorptive capacity: evidence from the hotel industry	28
Does employee resilience exacerbate the effects of abusive supervision? A study of frontline employees’ self-esteem, turnover intention, and innovative behaviors	28
Emotional exhaustion and its consequences for hotel service quality: the critical role of workload and supervisor support	27
A new path for building hotel brand equity: the impacts of technological competence and service innovation implementation through perceived value and trust	27
Impacts of consumers’ beliefs, desires and emotions on their impulse buying behavior: application of an integrated model of belief-desire theory of emotion	27
Do job satisfaction and work engagement mediate the effects of psychological contract breach and abusive supervision on hotel employees’ life satisfaction?	27
An examination of experiential quality, nostalgia, place attachment and behavioral intentions of hospitality customers	26
Sharing economy in hospitality and tourism: a review and the future pathways	26
Developing relationship quality in economy hotels: the role of perceived justice, service quality, and commercial friendship	25
Measuring memorable dining experiences and related emotions in fine dining restaurants	23
A fine-grained sentiment analysis of online guest reviews of economy hotels in China	23
Customer delight, engagement, experience, value co-creation, place identity, and revisit intention: a new conceptual framework	23
The Great Resignation and Quiet Quitting paradigm shifts: An overview of current situation and future research directions	22
Consumers’ usage of food delivery app: a theory of consumption values	22
Impact of green human resource management practices on the environmental performance of green hotels	21
Large-scale comparative analyses of hotel photo content posted by managers and customers to review platforms based on deep learning: implications for hospitality marketers	21
Determinants of self-service technology adoption and implementation in hotels: the case of China	20
A meta-analysis of customer uncivil behaviors in hospitality research	20
Burnout or boreout: A meta-analytic review and synthesis of burnout and boreout literature in hospitality and tourism	19
Esthetic Dining Experience: The relations among aesthetic stimulation, pleasantness, memorable experience, and behavioral intentions	18
The impact of the COVID-19 threat on the preference for high versus low quality/price options	18
When positive reviews on social networking sites backfire: The role of social comparison and malicious envy	18
Evolving effects of COVID-19 safety precaution expectations, risk avoidance, and socio-demographics factors on customer hesitation toward patronizing restaurants and hotels	16
The effects of message framing in CSR advertising on consumers’ emotions, attitudes, and behavioral intentions	16
The impact of hotel servicescape on customer mindfulness and brand experience: The moderating role of length of stay	16
Social customer relationship management: a customer perspective	15
Understanding trust and perceived risk in sharing accommodation: an extended elaboration likelihood model and moderated by risk attitude	15
The role of servant leadership, self-efficacy, high performance work systems, and work engagement in increasing service-oriented behavior	15
Facial recognition check-in services at hotels	15
Modeling consumers’ trust in mobile food delivery apps: perspectives of technology acceptance model, mobile service quality and personalization-privacy theory	15
Do experiential destination attributes create emotional arousal and memory? : A comparative research approach	15
Corporate social responsibility and hotel financial performance	14
ChatGPT and the hospitality and tourism industry: an overview of current trends and future research directions	13
A systematic review of Burnout studies from the Hospitality literature	13
Consumer adoption of green hotels: understanding the role of value, innovation, and involvement	13
Effects of congruence between individuals’ and hotel commercials’ construal levels on purchase intentions	13
Green message strategies and green brand image in a hotel context	12
Do consumers care about CSR activities of their favorite restaurant brands? Evidence from engagement on social networks	12
Do Corporate Social Responsibility (CSR) initiatives boost customer retention in the hotel industry? A moderation-mediation approach	12
Examining the spillover effects of problems at home on proactive customer service performance in the hospitality industry: the overlooked side of the work-family interface	12
Temporal effects of online customer reviews on restaurant visit intention: the role of perceived risk	12
How does the tourism and hospitality industry use artificial intelligence? A review of empirical studies and future research agenda	11
Does brand love matter to casual restaurants? A multi-group path analysis	11
Celebrating 30 years of excellence amid the COVID-19 pandemic — An update on the effects of COVID-19 pandemic and COVID-19 vaccines on hospitality industry: overview of the current situation and a res	11
Improved or decreased? Customer experience with self-service technology versus human service in hotels in China	11
Antecedents and consequences of new technology application behavior on word of mouth: The moderating roles of perceived interactivity	10
Willingness to share or not to share? Understanding the motivation mechanism of knowledge sharing for hospitality workforce	10
Muslim-friendly assessment tool for hotel: how halal will you serve?	10
How features embedded in eWOM predict hotel guest satisfaction: an application of artificial neural networks	10

Determinants of employee innovation: an open innovation perspective	10
What consumer complaints should hoteliers prioritize? Analysis of online reviews under different market segments	9
Effects of negative workplace gossip on unethical work behavior in the hospitality industry: the roles of moral disengagement and self-construal	9
How does restaurant’s symbolic design affect photo-posting on instagram? The moderating role of community commitment and coolness	9
The impact of customer compassion on face-to-face and online complaints	9
Effects of conflicting hotel reviews shared by novice and expert traveler on attitude ambivalence: the moderating role of quality of managers’ responses	8
Effects of customer forgiveness on brand betrayal and brand hate in restaurant service failures: does apology letter matter?	8
The determinants of hotel financial performance: an intellectual capital perspective	8
Customers’ reactions to other customer caused service failures: the effects of tie strength on customer loyalty	8
Antecedents and consequences of perceived food authenticity: a cognitive appraisal perspective	8
Examining the antecedents and effects of hotel corporate reputation on customers’ loyalty and citizenship behavior: an integrated framework	8
The role of gastronomy in shaping the destination’s brand identity: an empirical analysis based on stakeholders’ opinions	8
Progress of hotel corporate social responsibility research in terms of theoretical, methodological, and thematic development	8
Does travel desire influence COVID-19 vaccination intentions?	8
Moderating effects of rating on text and helpfulness in online hotel reviews: an analytical approach	7
Exploring local food consumption in restaurants through the lens of locavorism	7
Antecedents and outcomes of dining experience satisfaction in ethnic restaurants: The moderating role of food neophobia	7
Signaling effects of branded amenities on customer-based brand equity	7
Consumer complaining behavior in hospitality management	7