OOIR: Observatory of International Research

Papers

(The median citation count of Journal of Hospitality Marketing & Management is 10. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-09-01 to 2025-09-01.)

Article	Citations
Does dysfunctional customer behavior really impact the turnover intention of hotel guest-contact employees? The role of wisdom leadership and job embeddedness	383
Effect of situational factors (control, convenience, time pressure, and order complexity) on customers’ self-service technology choices	185
The influence of leadership commitment to service quality on hotel employees’ brand citizenship behavior: a mediation and moderation analysis	171
Drivers of and barriers to customer value co-creation behaviors in the robot-assisted restaurant context	67
Hi Alexa, do hotel guests have privacy concerns with you?: A cross-cultural study	66
The role of servant leadership, self-efficacy, high performance work systems, and work engagement in increasing service-oriented behavior	65
Modeling consumers’ trust in mobile food delivery apps: perspectives of technology acceptance model, mobile service quality and personalization-privacy theory	60
Understanding psychological ownership in access-based consumption through a theory synthesis: an investigation of Airbnb and hotels	53
Past, present, and future of anthropomorphism in hospitality & tourism: conceptualization and systematic review	51
A meta-analysis of antecedents and outcomes of psychological capital in hospitality and tourism	51
A meta-analysis of customer uncivil behaviors in hospitality research	46
Understanding trust and perceived risk in sharing accommodation: an extended elaboration likelihood model and moderated by risk attitude	46
Corporate social responsibility authenticity as an antecedent to customer citizenship behavior: evidence from hospitality industry in Taiwan	45
Understanding customer attitudes and behaviors towards drone food delivery services: An investigation of customer motivations and challenges	43
Artificial intelligence features and their service outcomes: a meta-analysis	41
Narrative or non-narrative? The effects of short video content structure on mental simulation and resort brand attitude	39
Burnout or boreout: A meta-analytic review and synthesis of burnout and boreout literature in hospitality and tourism	39
Strategizing human-robot role matrix: balancing automation and human touch	36
Effects of paradoxical leadership on generation Y employees’ voice behavior: Exploring the chain mediating role of employees’ psychological safety and job crafting	33
Employees’ sustainability behavior: moderating effects of customer environmental awareness	33
Cultivating consumer extra-role behaviors via green psychological benefits: the roles of gratitude and perceived consumer effectiveness	33
Unperplexing the nexus between physical evidence and guest retention at beach resorts: multiple sequential mediation models	30
Good or excellent? Factors determining online hotel ratings. A spatial approach	30
Impact of metaverse experiences on consumer behavior in metaverse-enabled hospitality retailing: the role of realism, immersion, convenience, and social interaction	29
Critical determinants of intentions to revisit smart hotels: an examination of smart service interactional experience, emotions, and technophilia	28

How does the tourism and hospitality industry use artificial intelligence? A review of empirical studies and future research agenda	27
A profile deviation approach to enhancing relationship marketing outcomes	27
Addressing service profit chain with artificial and emotional intelligence	27
Customers’ metaverse service encounter perceptions: sentiment analysis and topic modeling	26
Corporate digital responsibility: navigating ethical, societal, and environmental challenges in the digital age and exploring future research directions	25
Responding to negative reviews? The interplay of management response strategy and service failure type	25
From novelty to necessity: evolving consumer expectations and experiences in human-technology interactions	24
High-performance work systems and employees’ outcomes in challenging contexts: the role of hindrance stressors	23
Service robot’s responses in service recovery and service evaluation: the moderating role of robots’ social perception	23
The effects of message framing in CSR advertising on consumers’ emotions, attitudes, and behavioral intentions	23
Does ethnic affinity affect consumers’ posting behavior? Evidence from face recognition and difference-in-differences design	23
Theorizing vloggers’ approaches and practices in travel vlog production through grounded theory	22
Multiple mediating effects in the association between hotels’ eco-label credibility and green WOM behavior	22
Beyond Reality: Examining the Opportunities and Challenges of Cross-Border Integration between Metaverse and Hospitality Industries	21
Toward pro-environmental performance in the hospitality industry: empirical evidence on the mediating and interaction analysis	20
How dark traits and regulatory focus manifest in online hotel reviews: a textual content analysis	20
Social connectedness and well-being of elderly customers: Do employee-to-customer interactions matter?	20
Navigating workplace technological challenges: the role of technology curiosity and peace of mind in enhancing employee work-life wellbeing and work pleasure	19
To break or not to break? The dual effects of employee-AI collaborative identification on employee pro-customer rule breaking	19
Green entrepreneurship orientation, green innovation and hotel performance: the moderating role of managerial environmental concern	19
Customer perception of price fairness in human-robot interaction: examining the role of anthropomorphism and social presence	18
Examining the antecedents and effects of hotel corporate reputation on customers’ loyalty and citizenship behavior: an integrated framework	18
Empowered to excel: How and when customer empowering behaviors ignite employee customer-oriented citizenship behaviors	18
Exploring mental health from the perspective of DNA methylation: evidence from the hospitality employees	18
Relational energy and co-creation: effects on hospitality stakeholders’ wellbeing	17
Comparative Analysis of Per-Tourist and Total Carbon Emissions Generated in Hospitality and Tourism Sectors:Impact on Climate Change and Implications for Economy, Society, and Environment	17
Effects of human-robot interaction type on customer tolerance of humanoid robot service failure	16
Value co-destruction behavior in peer-to-peer accommodation: evidence of dark triad, moral disengagement, and host incivility	16
Generative artificial intelligence in hospitality and tourism: future capabilities, AI prompts and real-world applications	16
Green human resource management in hospitality: nurturing green voice behaviors through passion and mindfulness	15
Antecedents and consequences of new technology application behavior on word of mouth: The moderating roles of perceived interactivity	15
Sexual orientation identity matters: Lesbian, Gay, and Bi-sexual customers’ perceptions of service encounters	15
An investigation of the asymmetric relationships between service quality attributes and customer engagement: a three-factor theory approach	15
The metaverse in the hospitality and tourism industry: An overview of current trends and future research directions	14
Cute or competent? Contextual dynamics of consumer acceptance toward service robots	14
P2P accommodation motivators and repurchase intention: A comparison of indirect and total effects before and during the COVID-19 pandemic	14
Perceived meaningfulness or ego depletion? A two-path model of servant leadership behaviors influence on intention to leave	14
Effects of emotional labor on emotional memory: the moderating role of emotional tolerance levels	13
Effects of contemporary technologies, such as blockchain and artificial intelligence (AI) in enhancing consumers’ trustworthiness of online reviews	13
Connecting transformational leadership and emotional energy to job performance: the boundary role of meaningful work	13
Reexamination of consumers’ willingness to stay at green hotels: rethinking the role of social identity theory, value-belief-norm theory, and theory of planned behavior	13
Investigating a sequential mediation effect between unethical leadership and unethical pro-family behavior: testing moral awareness as a moderator	12
Do green practices and green image promote consumers’ participation in social network sites (SNS)?	12
Understanding the consequences of robotic interaction quality and outcome quality: A three-phased affordance theory-based approach	12
Emerging dimensions of blockchain application in tourism and hospitality sector: a systematic literature review	12
Conceptualizing ethical leadership in Eastern cultural context and examining its impact on hotel employees’ voice behavior	12
Unveiling customer intentions: exploring factors driving engagement with hospitality virtual influencers	12
Consumer response to diversity and inclusion initiatives in hospitality: role of brand integrity and materialism	11
From function to feeling: exploring the effects of human-like traits in service robots on perceived authenticity and value	11
Effect of peer-to-peer accommodation customer misbehavior on host’s proactive customer service performance	11

How does smart technology, artificial intelligence, automation, robotics, and algorithms (STAARA) awareness affect hotel employees’ career perceptions? A disruptive innovation theory perspective	11
Effects of customer forgiveness on brand betrayal and brand hate in restaurant service failures: does apology letter matter?	11
Hotel services in the digital age: Heterogeneity in guests’ contactless technology acceptance	10
The mediating role of organizational identification between corporate social responsibility dimensions and employee opportunistic behavior: Evidence from symmetric and asymmetric approach triangulatio	10
Linking extroversion diversity to group service innovation among Chinese and Australian hospitality employees: The roles of adhocracy culture and creative role identity	10
The Great Resignation and Quiet Quitting paradigm shifts: An overview of current situation and future research directions	10
The impact of leaders’ affiliative humor and aggressive humor on the workplace ostracism: a serial mediation model	10
Social media content strategy in hospitality: the impact of experiential posts and response congruence on engagement, hotel image, and booking intention	10
Residents’ entrepreneurship motives, attitude, and behavioral intention toward the meal-sharing economy	10
Does travel desire influence COVID-19 vaccination intentions?	10
Exploring the effects of green service innovation on psychological and behavioral customer outcomes in the luxury hotel segment	10
Effects of servant leadership on service quality: Mediating roles of employees’ relational energy perceptions with managers and emotional energy perceptions toward work roles	10
When leader’s workaholism meets the dark triad: understanding employee zero-sum mindset and resilience in relation to retention	10
Adverse impacts of revealing the presence of “Artificial Intelligence (AI)” technology in product and service descriptions on purchase intentions: the mediating role of emotional trust and the moderat	10
Sensory Experience at Farm-to-Table Events (SEFTE): conceptualization and scale development	10
What affects the use of green technology in hotels? Assessing hotel management viewpoint using natural language processing based qualitative study	10