OOIR: Observatory of International Research

Papers

(The median citation count of Journal of Hospitality Marketing & Management is 7. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2020-04-01 to 2024-04-01.)

Article	Citations
Effects of COVID-19 pandemic on hospitality industry: review of the current situations and a research agenda	391
The metaverse in the hospitality and tourism industry: An overview of current trends and future research directions	170
Impacts of the COVID-19 pandemic on employees’ work stress, well-being, mental health, organizational citizenship behavior, and employee-customer identification	110
Impacts of technological embodiment through virtual reality on potential guests’ emotions and engagement	94
Anthropomorphism and customers’ willingness to use artificial intelligence service agents	65
The Great Resignation and Quiet Quitting paradigm shifts: An overview of current situation and future research directions	58
A silver lining in the COVID-19 cloud: examining customers’ value perceptions, willingness to use and pay more for robotic restaurants	53
Examining an integrated model of green image, perceived quality, satisfaction, trust, and loyalty in upscale hotels	49
A look back and a leap forward: a review and synthesis of big data and artificial intelligence literature in hospitality and tourism	47
Servant leadership in hospitality: a meta-analytic review	45
Does employee engagement mediate the influence of psychological contract breach on pro-environmental behaviors and intent to remain with the organization in the hotel industry?	43
What makes online reviews helpful in tourism and hospitality? a bare-bones meta-analysis	42
Examining the effects of environmentally-specific servant leadership on green work outcomes among hotel employees: the mediating role of climate for green creativity	42
Emotional exhaustion and its consequences for hotel service quality: the critical role of workload and supervisor support	41
Hospitality services in the post COVID-19 era: Are we ready for high-tech and no touch service delivery in smart hotels?	38
An investigation of underlying dimensions of customers’ perceptions of a safe hotel in the COVID-19 era: effects of those perceptions on hotel selection behavior	37
ChatGPT and the hospitality and tourism industry: an overview of current trends and future research directions	36
Consequences of job insecurity for hospitality workers amid COVID-19 pandemic: does social support help?	35
Examining the effects of AI contactless services on customer psychological safety, perceived value, and hospitality service quality during the COVID‐19 pandemic	35
Customer engagement research in hospitality and tourism: a systematic review	35
Effects of high-performance work systems (HPWSs) on intellectual capital, organizational ambidexterity and knowledge absorptive capacity: evidence from the hotel industry	34
Determinants of online hotel booking intentions: website quality, social presence, affective commitment, and e-trust	33
Consumers’ usage of food delivery app: a theory of consumption values	32
Does employee resilience exacerbate the effects of abusive supervision? A study of frontline employees’ self-esteem, turnover intention, and innovative behaviors	32
Sharing economy in hospitality and tourism: a review and the future pathways	31

Customer delight, engagement, experience, value co-creation, place identity, and revisit intention: a new conceptual framework	31
Developing relationship quality in economy hotels: the role of perceived justice, service quality, and commercial friendship	29
Do job satisfaction and work engagement mediate the effects of psychological contract breach and abusive supervision on hotel employees’ life satisfaction?	27
Impact of green human resource management practices on the environmental performance of green hotels	27
Measuring memorable dining experiences and related emotions in fine dining restaurants	26
A fine-grained sentiment analysis of online guest reviews of economy hotels in China	25
Modeling consumers’ trust in mobile food delivery apps: perspectives of technology acceptance model, mobile service quality and personalization-privacy theory	25
Burnout or boreout: A meta-analytic review and synthesis of burnout and boreout literature in hospitality and tourism	23
Understanding trust and perceived risk in sharing accommodation: an extended elaboration likelihood model and moderated by risk attitude	23
A meta-analysis of customer uncivil behaviors in hospitality research	23
The role of servant leadership, self-efficacy, high performance work systems, and work engagement in increasing service-oriented behavior	23
Large-scale comparative analyses of hotel photo content posted by managers and customers to review platforms based on deep learning: implications for hospitality marketers	22
Evolving effects of COVID-19 safety precaution expectations, risk avoidance, and socio-demographics factors on customer hesitation toward patronizing restaurants and hotels	21
When positive reviews on social networking sites backfire: The role of social comparison and malicious envy	21
Corporate social responsibility and hotel financial performance	21
Esthetic Dining Experience: The relations among aesthetic stimulation, pleasantness, memorable experience, and behavioral intentions	20
Facial recognition check-in services at hotels	20
The impact of hotel servicescape on customer mindfulness and brand experience: The moderating role of length of stay	19
The impact of the COVID-19 threat on the preference for high versus low quality/price options	19
The effects of message framing in CSR advertising on consumers’ emotions, attitudes, and behavioral intentions	18
Social customer relationship management: a customer perspective	18
Temporal effects of online customer reviews on restaurant visit intention: the role of perceived risk	17
Do experiential destination attributes create emotional arousal and memory? : A comparative research approach	17
A systematic review of Burnout studies from the Hospitality literature	17
Do consumers care about CSR activities of their favorite restaurant brands? Evidence from engagement on social networks	16
How does the tourism and hospitality industry use artificial intelligence? A review of empirical studies and future research agenda	16
Consumer adoption of green hotels: understanding the role of value, innovation, and involvement	15
Do Corporate Social Responsibility (CSR) initiatives boost customer retention in the hotel industry? A moderation-mediation approach	15
Green message strategies and green brand image in a hotel context	15
Effects of negative workplace gossip on unethical work behavior in the hospitality industry: the roles of moral disengagement and self-construal	14
Does brand love matter to casual restaurants? A multi-group path analysis	14
Does travel desire influence COVID-19 vaccination intentions?	14
Willingness to share or not to share? Understanding the motivation mechanism of knowledge sharing for hospitality workforce	14
Toward pro-environmental performance in the hospitality industry: empirical evidence on the mediating and interaction analysis	14
What consumer complaints should hoteliers prioritize? Analysis of online reviews under different market segments	14
Effects of customer forgiveness on brand betrayal and brand hate in restaurant service failures: does apology letter matter?	14
Celebrating 30 years of excellence amid the COVID-19 pandemic — An update on the effects of COVID-19 pandemic and COVID-19 vaccines on hospitality industry: overview of the current situation and a res	13
Moderating effects of rating on text and helpfulness in online hotel reviews: an analytical approach	13
Effects of congruence between individuals’ and hotel commercials’ construal levels on purchase intentions	13
Antecedents and consequences of new technology application behavior on word of mouth: The moderating roles of perceived interactivity	13
Muslim-friendly assessment tool for hotel: how halal will you serve?	13
How features embedded in eWOM predict hotel guest satisfaction: an application of artificial neural networks	13
Determinants of employee innovation: an open innovation perspective	13
Antecedents and consequences of perceived food authenticity: a cognitive appraisal perspective	13
Examining the spillover effects of problems at home on proactive customer service performance in the hospitality industry: the overlooked side of the work-family interface	13
Improved or decreased? Customer experience with self-service technology versus human service in hotels in China	12
How does restaurant’s symbolic design affect photo-posting on instagram? The moderating role of community commitment and coolness	11
The role of gastronomy in shaping the destination’s brand identity: an empirical analysis based on stakeholders’ opinions	10
Emerging dimensions of blockchain application in tourism and hospitality sector: a systematic literature review	10
Exploring local food consumption in restaurants through the lens of locavorism	10

Antecedents and outcomes of dining experience satisfaction in ethnic restaurants: The moderating role of food neophobia	10
Signaling effects of branded amenities on customer-based brand equity	10
Examining the antecedents and effects of hotel corporate reputation on customers’ loyalty and citizenship behavior: an integrated framework	10
Consumer complaining behavior in hospitality management	9
Progress of hotel corporate social responsibility research in terms of theoretical, methodological, and thematic development	9
Effects of conflicting hotel reviews shared by novice and expert traveler on attitude ambivalence: the moderating role of quality of managers’ responses	8
Theorizing vloggers’ approaches and practices in travel vlog production through grounded theory	8
Social connectedness and well-being of elderly customers: Do employee-to-customer interactions matter?	8
Promotors or inhibitors? Role of task type on the effect of humanoid service robots on consumers’ use intention	8
The impact of emotional intelligence on hospitality employees’ work outcomes: a systematic and meta-analytical review	8
Corporate social responsibility authenticity as an antecedent to customer citizenship behavior: evidence from hospitality industry in Taiwan	8
Acceptance of service robots: a meta-analysis in the hospitality and tourism industry	7
Effects of social interaction flow on experiential quality, service quality and satisfaction: moderating effects of self-service technologies to reduce employee interruptions	7
The mediating role of organizational identification between corporate social responsibility dimensions and employee opportunistic behavior: Evidence from symmetric and asymmetric approach triangulatio	7
How to fuel hotel employees’ daily innovative work? The interplay of daily affect and career future time perspective	7
Consequences of paradoxical leadership in the hotel setting: moderating role of work environment	7
P2P accommodation motivators and repurchase intention: A comparison of indirect and total effects before and during the COVID-19 pandemic	7
Accommodation eWOM in the sharing economy: automated text comparisons from a large sample	7
Healing the pain: does COVID-19 isolation drive intentions to seek travel and hospitality experiences?	7