OOIR: Observatory of International Research

Papers

(The median citation count of Journal of Hospitality Marketing & Management is 8. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2020-11-01 to 2024-11-01.)

Article	Citations
The metaverse in the hospitality and tourism industry: An overview of current trends and future research directions	241
Impacts of the COVID-19 pandemic on employees’ work stress, well-being, mental health, organizational citizenship behavior, and employee-customer identification	124
The Great Resignation and Quiet Quitting paradigm shifts: An overview of current situation and future research directions	91
ChatGPT and the hospitality and tourism industry: an overview of current trends and future research directions	85
Anthropomorphism and customers’ willingness to use artificial intelligence service agents	82
A look back and a leap forward: a review and synthesis of big data and artificial intelligence literature in hospitality and tourism	65
A silver lining in the COVID-19 cloud: examining customers’ value perceptions, willingness to use and pay more for robotic restaurants	59
Examining the effects of environmentally-specific servant leadership on green work outcomes among hotel employees: the mediating role of climate for green creativity	55
Servant leadership in hospitality: a meta-analytic review	53
Does employee resilience exacerbate the effects of abusive supervision? A study of frontline employees’ self-esteem, turnover intention, and innovative behaviors	44
Examining the effects of AI contactless services on customer psychological safety, perceived value, and hospitality service quality during the COVID‐19 pandemic	44
Emotional exhaustion and its consequences for hotel service quality: the critical role of workload and supervisor support	43
Customer engagement research in hospitality and tourism: a systematic review	43
Determinants of online hotel booking intentions: website quality, social presence, affective commitment, and e-trust	42
Hospitality services in the post COVID-19 era: Are we ready for high-tech and no touch service delivery in smart hotels?	42
An investigation of underlying dimensions of customers’ perceptions of a safe hotel in the COVID-19 era: effects of those perceptions on hotel selection behavior	41
Customer delight, engagement, experience, value co-creation, place identity, and revisit intention: a new conceptual framework	41
Consumers’ usage of food delivery app: a theory of consumption values	39
Modeling consumers’ trust in mobile food delivery apps: perspectives of technology acceptance model, mobile service quality and personalization-privacy theory	38
Impact of green human resource management practices on the environmental performance of green hotels	36
How does the tourism and hospitality industry use artificial intelligence? A review of empirical studies and future research agenda	35
Sharing economy in hospitality and tourism: a review and the future pathways	34
A meta-analysis of customer uncivil behaviors in hospitality research	33
The role of servant leadership, self-efficacy, high performance work systems, and work engagement in increasing service-oriented behavior	32
Understanding trust and perceived risk in sharing accommodation: an extended elaboration likelihood model and moderated by risk attitude	31

Consequences of job insecurity for hospitality workers amid COVID-19 pandemic: does social support help?	31
The effects of message framing in CSR advertising on consumers’ emotions, attitudes, and behavioral intentions	28
Esthetic Dining Experience: The relations among aesthetic stimulation, pleasantness, memorable experience, and behavioral intentions	25
Burnout or boreout: A meta-analytic review and synthesis of burnout and boreout literature in hospitality and tourism	25
Social customer relationship management: a customer perspective	24
Corporate social responsibility and hotel financial performance	23
Effects of customer forgiveness on brand betrayal and brand hate in restaurant service failures: does apology letter matter?	23
Willingness to share or not to share? Understanding the motivation mechanism of knowledge sharing for hospitality workforce	22
Green message strategies and green brand image in a hotel context	21
Emerging dimensions of blockchain application in tourism and hospitality sector: a systematic literature review	21
A systematic review of Burnout studies from the Hospitality literature	21
The impact of the COVID-19 threat on the preference for high versus low quality/price options	21
Evolving effects of COVID-19 safety precaution expectations, risk avoidance, and socio-demographics factors on customer hesitation toward patronizing restaurants and hotels	21
Toward pro-environmental performance in the hospitality industry: empirical evidence on the mediating and interaction analysis	21
The impact of hotel servicescape on customer mindfulness and brand experience: The moderating role of length of stay	20
What consumer complaints should hoteliers prioritize? Analysis of online reviews under different market segments	20
Temporal effects of online customer reviews on restaurant visit intention: the role of perceived risk	19
Beyond Reality: Examining the Opportunities and Challenges of Cross-Border Integration between Metaverse and Hospitality Industries	18
Consumer adoption of green hotels: understanding the role of value, innovation, and involvement	17
Effects of negative workplace gossip on unethical work behavior in the hospitality industry: the roles of moral disengagement and self-construal	17
Do Corporate Social Responsibility (CSR) initiatives boost customer retention in the hotel industry? A moderation-mediation approach	17
Acceptance of service robots: a meta-analysis in the hospitality and tourism industry	17
Antecedents and consequences of perceived food authenticity: a cognitive appraisal perspective	17
Determinants of employee innovation: an open innovation perspective	16
How does smart technology, artificial intelligence, automation, robotics, and algorithms (STAARA) awareness affect hotel employees’ career perceptions? A disruptive innovation theory perspective	16
Antecedents and consequences of new technology application behavior on word of mouth: The moderating roles of perceived interactivity	15
Does travel desire influence COVID-19 vaccination intentions?	14
How does artificial intelligence (AI) enhance hospitality employee innovation? The roles of exploration, AI trust, and proactive personality	14
Celebrating 30 years of excellence amid the COVID-19 pandemic — An update on the effects of COVID-19 pandemic and COVID-19 vaccines on hospitality industry: overview of the current situation and a res	14
Improved or decreased? Customer experience with self-service technology versus human service in hotels in China	14
Does brand love matter to casual restaurants? A multi-group path analysis	14
The role of gastronomy in shaping the destination’s brand identity: an empirical analysis based on stakeholders’ opinions	13
Theorizing vloggers’ approaches and practices in travel vlog production through grounded theory	13
Promotors or inhibitors? Role of task type on the effect of humanoid service robots on consumers’ use intention	13
Exploring local food consumption in restaurants through the lens of locavorism	12
Examining the antecedents and effects of hotel corporate reputation on customers’ loyalty and citizenship behavior: an integrated framework	12
Addressing service profit chain with artificial and emotional intelligence	12
Consequences of paradoxical leadership in the hotel setting: moderating role of work environment	12
Antecedents and outcomes of dining experience satisfaction in ethnic restaurants: The moderating role of food neophobia	12
Past, present, and future of anthropomorphism in hospitality & tourism: conceptualization and systematic review	12
Signaling effects of branded amenities on customer-based brand equity	11
Effects of hotels’ corporate social responsibility (CSR) initiatives on green consumer behavior: Investigating the roles of consumer engagement, positive emotions, and altruistic values	11
Consumer complaining behavior in hospitality management	11
Progress of hotel corporate social responsibility research in terms of theoretical, methodological, and thematic development	10
Do illegitimate tasks undermine hospitality employees’ proactive customer service performance? A moderated dual-path model	10
The impact of emotional intelligence on hospitality employees’ work outcomes: a systematic and meta-analytical review	10
Green entrepreneurship orientation, green innovation and hotel performance: the moderating role of managerial environmental concern	10
The mediating role of organizational identification between corporate social responsibility dimensions and employee opportunistic behavior: Evidence from symmetric and asymmetric approach triangulatio	9
Healing the pain: does COVID-19 isolation drive intentions to seek travel and hospitality experiences?	9
Effects of social interaction flow on experiential quality, service quality and satisfaction: moderating effects of self-service technologies to reduce employee interruptions	9

Online tourism experiences: exploring digital and human dimensions in in-remote destination visits	9
Responding to negative reviews? The interplay of management response strategy and service failure type	9
Demystifying meal-sharing experiences through a combination of PLS-SEM and fsQCA	9
How features embedded in eWOM predict hotel guest satisfaction: an application of artificial neural networks	9
Narrative or non-narrative? The effects of short video content structure on mental simulation and resort brand attitude	9
Service robot’s responses in service recovery and service evaluation: the moderating role of robots’ social perception	9
The mechanism of value cocreation in robotic services: customer inspiration from robotic service novelty	9
Social connectedness and well-being of elderly customers: Do employee-to-customer interactions matter?	9
P2P accommodation motivators and repurchase intention: A comparison of indirect and total effects before and during the COVID-19 pandemic	8
Corporate social responsibility authenticity as an antecedent to customer citizenship behavior: evidence from hospitality industry in Taiwan	8
The dual effect of anthropomorphism on customers’ decisions to use artificial intelligence devices in hotel services	8
Antecedents of proactive customer service performance in hospitality: a meta-analysis	8
Religiosity and food waste behavior at home and away	8