OOIR: Observatory of International Research

Papers

(The H4-Index of Journal of Hospitality Marketing & Management is 24. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-02-01 to 2025-02-01.)

Article	Citations
Service robots in my workplace: effects of employee-service robot co-work experiences on psychological empowerment	272
An investigation of underlying dimensions of customers’ perceptions of a safe hotel in the COVID-19 era: effects of those perceptions on hotel selection behavior	92
Diversity, equity and inclusion in hospitality: Value centered leadership as a conduit for change	91
Understanding hospitality service aesthetics through the lens of aesthetic theory	85
Improved or decreased? Customer experience with self-service technology versus human service in hotels in China	71
Connecting transformational leadership and emotional energy to job performance: the boundary role of meaningful work	60
What will make Generation Y and Generation Z to continue to use online food delivery services: a uses and gratifications theory perspective	59
Guest interaction with hotel booking website information: scale development and validation of antecedents and consequences	50
The role of technology in users’ wellbeing: Conceptualizing digital wellbeing in hospitality and future research directions	49
Multiple mediating effects in the association between hotels’ eco-label credibility and green WOM behavior	47
How has the knowledge of employee goal orientation evolved in hospitality research over the last two decades? Insights for researchers and practitioners	45
Does dysfunctional customer behavior really impact the turnover intention of hotel guest-contact employees? The role of wisdom leadership and job embeddedness	44
Does photo presentation matter for increasing booking intention?	42
Effect of situational factors (control, convenience, time pressure, and order complexity) on customers’ self-service technology choices	41
Hospitality services in the post COVID-19 era: Are we ready for high-tech and no touch service delivery in smart hotels?	40
Determinants of online hotel booking intentions: website quality, social presence, affective commitment, and e-trust	39
Modeling consumers’ trust in mobile food delivery apps: perspectives of technology acceptance model, mobile service quality and personalization-privacy theory	38
Consumers’ usage of food delivery app: a theory of consumption values	34
Antecedents of proactive customer service performance in hospitality: a meta-analysis	33
Service sabotage in hospitality: A meta-analytic review	32
Sensory Experience at Farm-to-Table Events (SEFTE): conceptualization and scale development	31
How does artificial intelligence (AI) enhance hospitality employee innovation? The roles of exploration, AI trust, and proactive personality	29
An integrated model of artificially intelligent (AI) facial recognition technology adoption based on perceived risk theory and extended TPB: a comparative analysis of US and South Korea	25
The influence of leadership commitment to service quality on hotel employees’ brand citizenship behavior: a mediation and moderation analysis	24
Promotors or inhibitors? Role of task type on the effect of humanoid service robots on consumers’ use intention	24