OOIR: Observatory of International Research

Papers

(The H4-Index of Journal of Hospitality Marketing & Management is 27. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2020-04-01 to 2024-04-01.)

Article	Citations
Effects of COVID-19 pandemic on hospitality industry: review of the current situations and a research agenda	391
The metaverse in the hospitality and tourism industry: An overview of current trends and future research directions	170
Impacts of the COVID-19 pandemic on employees’ work stress, well-being, mental health, organizational citizenship behavior, and employee-customer identification	110
Impacts of technological embodiment through virtual reality on potential guests’ emotions and engagement	94
Anthropomorphism and customers’ willingness to use artificial intelligence service agents	65
The Great Resignation and Quiet Quitting paradigm shifts: An overview of current situation and future research directions	58
A silver lining in the COVID-19 cloud: examining customers’ value perceptions, willingness to use and pay more for robotic restaurants	53
Examining an integrated model of green image, perceived quality, satisfaction, trust, and loyalty in upscale hotels	49
A look back and a leap forward: a review and synthesis of big data and artificial intelligence literature in hospitality and tourism	47
Servant leadership in hospitality: a meta-analytic review	45
Does employee engagement mediate the influence of psychological contract breach on pro-environmental behaviors and intent to remain with the organization in the hotel industry?	43
Examining the effects of environmentally-specific servant leadership on green work outcomes among hotel employees: the mediating role of climate for green creativity	42
What makes online reviews helpful in tourism and hospitality? a bare-bones meta-analysis	42
Emotional exhaustion and its consequences for hotel service quality: the critical role of workload and supervisor support	41
Hospitality services in the post COVID-19 era: Are we ready for high-tech and no touch service delivery in smart hotels?	38
An investigation of underlying dimensions of customers’ perceptions of a safe hotel in the COVID-19 era: effects of those perceptions on hotel selection behavior	37
ChatGPT and the hospitality and tourism industry: an overview of current trends and future research directions	36
Consequences of job insecurity for hospitality workers amid COVID-19 pandemic: does social support help?	35
Examining the effects of AI contactless services on customer psychological safety, perceived value, and hospitality service quality during the COVID‐19 pandemic	35
Customer engagement research in hospitality and tourism: a systematic review	35
Effects of high-performance work systems (HPWSs) on intellectual capital, organizational ambidexterity and knowledge absorptive capacity: evidence from the hotel industry	34
Determinants of online hotel booking intentions: website quality, social presence, affective commitment, and e-trust	33
Consumers’ usage of food delivery app: a theory of consumption values	32
Does employee resilience exacerbate the effects of abusive supervision? A study of frontline employees’ self-esteem, turnover intention, and innovative behaviors	32
Sharing economy in hospitality and tourism: a review and the future pathways	31

Customer delight, engagement, experience, value co-creation, place identity, and revisit intention: a new conceptual framework	31
Developing relationship quality in economy hotels: the role of perceived justice, service quality, and commercial friendship	29
Do job satisfaction and work engagement mediate the effects of psychological contract breach and abusive supervision on hotel employees’ life satisfaction?	27
Impact of green human resource management practices on the environmental performance of green hotels	27