Journal of Hospitality Marketing & Management

Papers
(The H4-Index of Journal of Hospitality Marketing & Management is 29. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-05-01 to 2025-05-01.)
ArticleCitations
Understanding psychological ownership in access-based consumption through a theory synthesis: an investigation of Airbnb and hotels338
The influence of leadership commitment to service quality on hotel employees’ brand citizenship behavior: a mediation and moderation analysis151
Past, present, and future of anthropomorphism in hospitality & tourism: conceptualization and systematic review141
Does dysfunctional customer behavior really impact the turnover intention of hotel guest-contact employees? The role of wisdom leadership and job embeddedness118
Drivers of and barriers to customer value co-creation behaviors in the robot-assisted restaurant context89
Hi Alexa, do hotel guests have privacy concerns with you?: A cross-cultural study73
Modeling consumers’ trust in mobile food delivery apps: perspectives of technology acceptance model, mobile service quality and personalization-privacy theory73
The role of servant leadership, self-efficacy, high performance work systems, and work engagement in increasing service-oriented behavior60
Effect of situational factors (control, convenience, time pressure, and order complexity) on customers’ self-service technology choices59
Consumer complaining behavior in hospitality management57
Burnout or boreout: A meta-analytic review and synthesis of burnout and boreout literature in hospitality and tourism57
Understanding trust and perceived risk in sharing accommodation: an extended elaboration likelihood model and moderated by risk attitude56
Narrative or non-narrative? The effects of short video content structure on mental simulation and resort brand attitude54
Artificial intelligence features and their service outcomes: a meta-analysis52
A meta-analysis of customer uncivil behaviors in hospitality research46
Corporate social responsibility authenticity as an antecedent to customer citizenship behavior: evidence from hospitality industry in Taiwan45
A meta-analysis of antecedents and outcomes of psychological capital in hospitality and tourism41
Understanding customer attitudes and behaviors towards drone food delivery services: An investigation of customer motivations and challenges37
Good or excellent? Factors determining online hotel ratings. A spatial approach37
Employees’ sustainability behavior: moderating effects of customer environmental awareness36
Unperplexing the nexus between physical evidence and guest retention at beach resorts: multiple sequential mediation models36
Effects of paradoxical leadership on generation Y employees’ voice behavior: Exploring the chain mediating role of employees’ psychological safety and job crafting35
Critical determinants of intentions to revisit smart hotels: an examination of smart service interactional experience, emotions, and technophilia34
Impact of metaverse experiences on consumer behavior in metaverse-enabled hospitality retailing: the role of realism, immersion, convenience, and social interaction34
How does the tourism and hospitality industry use artificial intelligence? A review of empirical studies and future research agenda32
Addressing service profit chain with artificial and emotional intelligence30
A profile deviation approach to enhancing relationship marketing outcomes29
Responding to negative reviews? The interplay of management response strategy and service failure type29
Customers’ metaverse service encounter perceptions: sentiment analysis and topic modeling29
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