OOIR: Observatory of International Research

Papers

(The H4-Index of Journal of Hospitality Marketing & Management is 27. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2020-11-01 to 2024-11-01.)

Article	Citations
The metaverse in the hospitality and tourism industry: An overview of current trends and future research directions	241
Impacts of the COVID-19 pandemic on employees’ work stress, well-being, mental health, organizational citizenship behavior, and employee-customer identification	124
The Great Resignation and Quiet Quitting paradigm shifts: An overview of current situation and future research directions	91
ChatGPT and the hospitality and tourism industry: an overview of current trends and future research directions	85
Anthropomorphism and customers’ willingness to use artificial intelligence service agents	82
A look back and a leap forward: a review and synthesis of big data and artificial intelligence literature in hospitality and tourism	65
A silver lining in the COVID-19 cloud: examining customers’ value perceptions, willingness to use and pay more for robotic restaurants	59
Examining the effects of environmentally-specific servant leadership on green work outcomes among hotel employees: the mediating role of climate for green creativity	55
Servant leadership in hospitality: a meta-analytic review	53
Examining the effects of AI contactless services on customer psychological safety, perceived value, and hospitality service quality during the COVID‐19 pandemic	44
Does employee resilience exacerbate the effects of abusive supervision? A study of frontline employees’ self-esteem, turnover intention, and innovative behaviors	44
Customer engagement research in hospitality and tourism: a systematic review	43
Emotional exhaustion and its consequences for hotel service quality: the critical role of workload and supervisor support	43
Determinants of online hotel booking intentions: website quality, social presence, affective commitment, and e-trust	42
Hospitality services in the post COVID-19 era: Are we ready for high-tech and no touch service delivery in smart hotels?	42
Customer delight, engagement, experience, value co-creation, place identity, and revisit intention: a new conceptual framework	41
An investigation of underlying dimensions of customers’ perceptions of a safe hotel in the COVID-19 era: effects of those perceptions on hotel selection behavior	41
Consumers’ usage of food delivery app: a theory of consumption values	39
Modeling consumers’ trust in mobile food delivery apps: perspectives of technology acceptance model, mobile service quality and personalization-privacy theory	38
Impact of green human resource management practices on the environmental performance of green hotels	36
How does the tourism and hospitality industry use artificial intelligence? A review of empirical studies and future research agenda	35
Sharing economy in hospitality and tourism: a review and the future pathways	34
A meta-analysis of customer uncivil behaviors in hospitality research	33
The role of servant leadership, self-efficacy, high performance work systems, and work engagement in increasing service-oriented behavior	32
Understanding trust and perceived risk in sharing accommodation: an extended elaboration likelihood model and moderated by risk attitude	31

Consequences of job insecurity for hospitality workers amid COVID-19 pandemic: does social support help?	31
The effects of message framing in CSR advertising on consumers’ emotions, attitudes, and behavioral intentions	28