OOIR: Observatory of International Research

Papers

(The TQCC of Service Business is 10. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-03-01 to 2025-03-01.)

Article	Citations
Recovering from the COVID-19 shock: the role of risk perception and perceived effectiveness of protective measures on travel intention during the pandemic	50
Star wars: customer loyalty for YouTube stars through service innovation and value co-creation	45
Exploring the key success factors of films: a survival analysis approach	44
Exploring the effects of external cocreators on service innovation	43
The role of authenticity in creating shared value: From the perspective of sports firms’ corporate image and customer loyalty	38
Understand the differences in the brand equity construction process between local and foreign restaurants	38
Enhancing flight attendants’ well-being: exploring the impact of social exchange relationships and job crafting	36
Value proposition as a catalyst for innovative service experience: the case of smart-tourism destinations	33
Enabling customer co-creation behavior at a distance: the case of patients using self-monitoring handheld devices in healthcare	31
Impact of managerial control on the relationship between customer incivility and frontline employees’ up-selling behavior	31
COVID-19 preventive measures and restaurant customers’ intention to dine out: the role of brand trust and perceived risk	30
Brands’ perceived sustainable development goals: index development and applications with professional sport teams and fast-food brands	29
The dual outcomes of frontliner’s autonomous motivation and deep acting in service co-creation: a dyadic approach	26
The relationship between entrepreneurial orientation and success of foodservice business: effects of religion	24
Cosmopolitan tourists: the most resilient travellers in the face of COVID-19	24
Synthesizing three decades of digital servitization: a systematic literature review and conceptual framework proposal	23
Employee perceived meaning of work and service adaptive behavior: a psychological resourcefulness perspective	23
The context-based review recommendation system in e-business platform	23
Buyer–supplier interactions in business services: variety in relational interfaces	22
How independent should a board be? Examine the corporate social responsibility performance in the US healthcare sector	21
Doing good for good: how does corporate social responsibility drive customer citizenship behavior? The mediation of engagement, trust, and identification	19
Blurred lines: comparing room rates, star-ratings, and user-generated contents for full-service and select-service hotels	19
Digital transformation trends in service industries	18
Motivations and attitudes towards consulting eWOM when booking accommodation	18
Promoting intrapreneurial behavior in banking: the role of high-performance work systems, knowledge management processes, and supervisor support	17

Using machine learning to explore the determinants of service satisfaction with online healthcare platforms during the COVID-19 pandemic	17
The effect of social proximity, attribution, and guilt on accepting dysfunctional customer behavior	17
A comparative analysis of contactless e-service encounters in online platforms	15
The role of customer forgiveness and perceived justice in restoring relationships with customers	15
How luxury restaurants build brand love through idiosyncratic service experiences: a double-moderated mediation model	15
User satisfaction with the service quality of ChatGPT	13
Optimizing donations for End-of-life healthcare: investments in service diversity initiatives	12
Transforming customer brand engagement to co-creation value through participation energy and effort	12
Inherent paradoxes in the shift to autonomous solutions provision: a multilevel investigation of the shipping industry	11
The relationship between brand experience and consumer-based brand equity in grocerants	10
A systematic literature review of women in social entrepreneurship	10