OOIR: Observatory of International Research

Papers

(The TQCC of Service Business is 10. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-06-01 to 2025-06-01.)

Article	Citations
How independent should a board be? Examine the corporate social responsibility performance in the US healthcare sector	53
Promoting intrapreneurial behavior in banking: the role of high-performance work systems, knowledge management processes, and supervisor support	50
Enhancing flight attendants’ well-being: exploring the impact of social exchange relationships and job crafting	47
Structural relationships between psychosocial risk, relationship quality, need for cognition, and quarantine intentions: the case of the quarantine hotel	46
A bibliometric analysis of metaverse technologies in healthcare services	46
Synthesizing three decades of digital servitization: a systematic literature review and conceptual framework proposal	46
Correction: Network embeddedness and service innovation: the mediating role of knowledge co-creation and the moderating role of digital transformation	45
The role of experiential value, novelty, and satisfaction in robot barista coffee shop in South Korea: COVID-19 crisis and beyond	42
Explaining COVID-19 shock wave mechanism in the European service industry using convergence clubs analysis	41
Lifelong good soldiers of higher education institutions: driving factors and obstructions of alumni loyalty	32
Core Chinese cultural values: Perceived justice and post-recovery satisfaction in higher education services	32
Effects of ambidextrous human capital deployment on the performance of haute cuisine restaurants	31
Correction to: Female-driven social entrepreneurship in service business	27
Female-driven social entrepreneurship in service business	26
Validation of a design orientation scale in the trade and tourism sectors and assessment of its impact on firms’ performance	25
Customer and supervisor incivility, psychological distress, and job performance among airport frontline employees: the moderating role of mindfulness	24
Research trends in digital transformation in the service sector: a review based on network text analysis	22
Exploring the effects of external cocreators on service innovation	21
Doing good for good: how does corporate social responsibility drive customer citizenship behavior? The mediation of engagement, trust, and identification	21
Employee perceived meaning of work and service adaptive behavior: a psychological resourcefulness perspective	19
Buyer–supplier interactions in business services: variety in relational interfaces	19
The context-based review recommendation system in e-business platform	18
Recovering from the COVID-19 shock: the role of risk perception and perceived effectiveness of protective measures on travel intention during the pandemic	17
Women’s social entrepreneurship and livelihood innovation: an exploratory study from India	15
Understanding innovative work behaviour of women in service firms	15

The role of customer forgiveness and perceived justice in restoring relationships with customers	14
Underscoring trainer's lack of effort or talent in service failure of personal fitness training: customers' negative word-of-mouth response	13
The impact of knowledge incompatibility and communication style differences on patients’ perceived value of online medical consultations	12
Serving with masks: a comparative analysis of flight attendants’ emotional labor between normal and COVID-19 times	12
Company websites and mobile apps versus social media: which service experience creates more customer value for online travel agencies?	12
Do customers exhibit gratitude after service recovery? Understanding the moderating role of relationship type	11
Humans and/or robots? Tourists’ preferences towards the humans–robots mix in the service delivery system	11
Exploring robot service quality priorities for different levels of intimacy with service	11
Network embeddedness and service innovation: the mediating role of knowledge co-creation and the moderating role of digital transformation	11
Technology- or human-related service innovation? Enhancing customer satisfaction, delight, and loyalty in the hospitality industry	10
Investigating the effect of AI service quality on consumer well-being in retail context	10