Service Business

Papers
(The TQCC of Service Business is 12. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2020-11-01 to 2024-11-01.)
ArticleCitations
Product-service systems evolution in the era of Industry 4.093
Digital transformation trends in service industries45
The role of customers in the gig economy: how perceptions of working conditions and service quality influence the use and recommendation of food delivery services45
Impacts of customer incivility and abusive supervision on employee performance: a comparative study of the pre- and post-COVID-19 periods41
Research trends in digital transformation in the service sector: a review based on network text analysis40
The survival of hotels during the COVID-19 pandemic: a critical case study in Vietnam37
Impacts of Covid-19 on travel intention for summer 2020: a trend in proximity tourism mediated by an attitude towards Covid-1937
Technology- or human-related service innovation? Enhancing customer satisfaction, delight, and loyalty in the hospitality industry30
Key concepts in artificial intelligence and technologies 4.0 in services28
Value proposition as a catalyst for innovative service experience: the case of smart-tourism destinations28
The relationship between brand experience and consumer-based brand equity in grocerants27
Barriers and opportunities of digital servitization for SMEs: the effect of smart Product-Service System business models25
Customer comfort during service robot interactions24
Key determinants of women’s entrepreneurial intentions in encouraging social empowerment24
Understanding the perceived satisfaction and revisiting intentions of lodgers in a restricted service scenario: evidence from the hotel industry in quarantine23
Customer-based brand equity and customer engagement in experiential services: insights from an emerging economy22
Segmenting customers according to online word-of-mouth about hotels22
The effects of gender and personality of robot assistants on customers’ acceptance of their service19
Perceived value of AI-based recommendations service: the case of voice assistants19
Applying Industry 4.0 technologies for the sustainability of small service enterprises19
Exploring the antecedents of customers’ willingness to use service robots in restaurants18
Recovering from the COVID-19 shock: the role of risk perception and perceived effectiveness of protective measures on travel intention during the pandemic17
The role of experiential value, novelty, and satisfaction in robot barista coffee shop in South Korea: COVID-19 crisis and beyond17
Industrial linkage and spillover effects of the logistics service industry: an input–output analysis17
COVID-19 preventive measures and restaurant customers’ intention to dine out: the role of brand trust and perceived risk16
Cross-country differences in drivers of female necessity entrepreneurship15
Effects of healthcare quality management activities and sociotechnical systems on internal customer experience and organizational performance15
Willingness to pay for travel insurance as a risk reduction behavior: health-related risk perception after the outbreak of COVID-1915
Transforming customer brand engagement to co-creation value through participation energy and effort14
Live support by chatbots with artificial intelligence: A future research agenda14
The path from role clarity to job satisfaction: natural acting and the moderating impact of perceived fairness of compensation in services14
Humans and/or robots? Tourists’ preferences towards the humans–robots mix in the service delivery system13
Inherent paradoxes in the shift to autonomous solutions provision: a multilevel investigation of the shipping industry13
Women’s social entrepreneurship and livelihood innovation: an exploratory study from India12
Working with AI: can stress bring happiness?12
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