Service Business

Papers
(The TQCC of Service Business is 12. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2020-04-01 to 2024-04-01.)
ArticleCitations
Healthcare wearable devices: an analysis of key factors for continuous use intention112
Impacts of service robots on service quality80
Product-service systems evolution in the era of Industry 4.071
Customers’ acceptance intention of self-service technology of restaurant industry: expanding UTAUT with perceived risk and innovativeness53
The role of customers in the gig economy: how perceptions of working conditions and service quality influence the use and recommendation of food delivery services38
Resolving the tension between full utilization of contact tracing app services and user stress as an effort to control the COVID-19 pandemic36
The survival of hotels during the COVID-19 pandemic: a critical case study in Vietnam34
Research trends in digital transformation in the service sector: a review based on network text analysis32
Impacts of Covid-19 on travel intention for summer 2020: a trend in proximity tourism mediated by an attitude towards Covid-1931
Impacts of customer incivility and abusive supervision on employee performance: a comparative study of the pre- and post-COVID-19 periods31
The COVID-19 response system and collective social service provision. Strategic network dimensions and proximity considerations27
Value proposition as a catalyst for innovative service experience: the case of smart-tourism destinations24
Digital transformation trends in service industries23
The relationship between brand experience and consumer-based brand equity in grocerants22
Social exchange approach, job satisfaction, and turnover intention in the airline industry22
Key concepts in artificial intelligence and technologies 4.0 in services21
Understanding the perceived satisfaction and revisiting intentions of lodgers in a restricted service scenario: evidence from the hotel industry in quarantine21
Key determinants of women’s entrepreneurial intentions in encouraging social empowerment21
Technology- or human-related service innovation? Enhancing customer satisfaction, delight, and loyalty in the hospitality industry20
Segmenting customers according to online word-of-mouth about hotels20
The effects of gender and personality of robot assistants on customers’ acceptance of their service18
Customer-based brand equity and customer engagement in experiential services: insights from an emerging economy18
Customers’ psychological ownership toward the third place17
COVID-19 preventive measures and restaurant customers’ intention to dine out: the role of brand trust and perceived risk15
Mindful co-creation of transformative service for better well-being15
Cross-country differences in drivers of female necessity entrepreneurship14
Determinants of social commerce adoption in an emerging economy13
Applying Industry 4.0 technologies for the sustainability of small service enterprises13
Effects of healthcare quality management activities and sociotechnical systems on internal customer experience and organizational performance13
Industrial linkage and spillover effects of the logistics service industry: an input–output analysis13
Willingness to pay for travel insurance as a risk reduction behavior: health-related risk perception after the outbreak of COVID-1913
The role of experiential value, novelty, and satisfaction in robot barista coffee shop in South Korea: COVID-19 crisis and beyond12
The path from role clarity to job satisfaction: natural acting and the moderating impact of perceived fairness of compensation in services12
Live support by chatbots with artificial intelligence: A future research agenda12
Customer comfort during service robot interactions12
Recovering from the COVID-19 shock: the role of risk perception and perceived effectiveness of protective measures on travel intention during the pandemic12
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