OOIR: Observatory of International Research

Papers

(The TQCC of Service Business is 10. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-09-01 to 2025-09-01.)

Article	Citations
Enhancing flight attendants’ well-being: exploring the impact of social exchange relationships and job crafting	60
How independent should a board be? Examine the corporate social responsibility performance in the US healthcare sector	55
Promoting intrapreneurial behavior in banking: the role of high-performance work systems, knowledge management processes, and supervisor support	53
Synthesizing three decades of digital servitization: a systematic literature review and conceptual framework proposal	50
A bibliometric analysis of metaverse technologies in healthcare services	49
Correction: Network embeddedness and service innovation: the mediating role of knowledge co-creation and the moderating role of digital transformation	46
The role of experiential value, novelty, and satisfaction in robot barista coffee shop in South Korea: COVID-19 crisis and beyond	43
Explaining COVID-19 shock wave mechanism in the European service industry using convergence clubs analysis	35
Core Chinese cultural values: Perceived justice and post-recovery satisfaction in higher education services	33
Lifelong good soldiers of higher education institutions: driving factors and obstructions of alumni loyalty	33
Effects of ambidextrous human capital deployment on the performance of haute cuisine restaurants	32
Correction to: Female-driven social entrepreneurship in service business	29
Female-driven social entrepreneurship in service business	29
Validation of a design orientation scale in the trade and tourism sectors and assessment of its impact on firms’ performance	28
A store-level analysis of frontline employees as enhancers of store loyalty	26
Customer and supervisor incivility, psychological distress, and job performance among airport frontline employees: the moderating role of mindfulness	22
Research trends in digital transformation in the service sector: a review based on network text analysis	21
Buyer–supplier interactions in business services: variety in relational interfaces	21
The context-based review recommendation system in e-business platform	20
Doing good for good: how does corporate social responsibility drive customer citizenship behavior? The mediation of engagement, trust, and identification	19
Exploring the effects of external cocreators on service innovation	17
Employee perceived meaning of work and service adaptive behavior: a psychological resourcefulness perspective	15
Recovering from the COVID-19 shock: the role of risk perception and perceived effectiveness of protective measures on travel intention during the pandemic	15
Understanding innovative work behaviour of women in service firms	14
Underscoring trainer's lack of effort or talent in service failure of personal fitness training: customers' negative word-of-mouth response	13

The role of customer forgiveness and perceived justice in restoring relationships with customers	12
Women’s social entrepreneurship and livelihood innovation: an exploratory study from India	12
Serving with masks: a comparative analysis of flight attendants’ emotional labor between normal and COVID-19 times	12
The impact of knowledge incompatibility and communication style differences on patients’ perceived value of online medical consultations	12
Exploring consumers’ stick-or-switch behaviors in omnichannel retailing service: self-determination theory perspectives	11
Company websites and mobile apps versus social media: which service experience creates more customer value for online travel agencies?	11
Humans and/or robots? Tourists’ preferences towards the humans–robots mix in the service delivery system	10
Exploring robot service quality priorities for different levels of intimacy with service	10
Do customers exhibit gratitude after service recovery? Understanding the moderating role of relationship type	10