OOIR: Observatory of International Research

Papers

(The TQCC of Service Business is 12. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2022-08-01 to 2026-08-01.)

Article	Citations
How independent should a board be? Examine the corporate social responsibility performance in the US healthcare sector	88
Enhancing flight attendants’ well-being: exploring the impact of social exchange relationships and job crafting	87
Exploring the impact of digital enabling data systems on the innovation performance of digital service firms: the roles of knowledge reconfiguration and knowledge inertia	81
From data to sustainable innovation: roadmapping for smart Product-Service Systems (PSS)	70
Promoting intrapreneurial behavior in banking: the role of high-performance work systems, knowledge management processes, and supervisor support	63
Synthesizing three decades of digital servitization: a systematic literature review and conceptual framework proposal	54
Strategic prioritization of service quality in the OTT sports streaming industry: a Tri-Metric portfolio approach	42
A bibliometric analysis of metaverse technologies in healthcare services	42
Correction: Network embeddedness and service innovation: the mediating role of knowledge co-creation and the moderating role of digital transformation	38
Exploring the relationships among online-to-offline (O2O) customers’ perceived justice, post-recovery satisfaction, and repurchase intention	36
Effects of ambidextrous human capital deployment on the performance of haute cuisine restaurants	30
Beyond complementarity: interactive and bounded effects of dynamic service innovation capabilities on firm performance	30
Correction to: Female-driven social entrepreneurship in service business	24
Validation of a design orientation scale in the trade and tourism sectors and assessment of its impact on firms’ performance	23
Female-driven social entrepreneurship in service business	21
Understanding attraction-related electronic word-of-mouth from the spoiler perspective	19
A store-level analysis of frontline employees as enhancers of store loyalty	18
Customer and supervisor incivility, psychological distress, and job performance among airport frontline employees: the moderating role of mindfulness	17
Employee perceived meaning of work and service adaptive behavior: a psychological resourcefulness perspective	17
The context-based review recommendation system in e-business platform	16
Exploring the effects of external cocreators on service innovation	15
Doing good for good: how does corporate social responsibility drive customer citizenship behavior? The mediation of engagement, trust, and identification	14
The impact of knowledge incompatibility and communication style differences on patients’ perceived value of online medical consultations	13
The role of customer forgiveness and perceived justice in restoring relationships with customers	13
Underscoring trainer's lack of effort or talent in service failure of personal fitness training: customers' negative word-of-mouth response	13

Understanding innovative work behaviour of women in service firms	13
The service side of humility: exploring the dual effects of leader humility on employee cooperation in hospitality settings	13
Serving with masks: a comparative analysis of flight attendants’ emotional labor between normal and COVID-19 times	12
Company websites and mobile apps versus social media: which service experience creates more customer value for online travel agencies?	12
Exploring consumers’ stick-or-switch behaviors in omnichannel retailing service: self-determination theory perspectives	12