OOIR: Observatory of International Research

Papers

(The median citation count of Service Business is 4. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2022-05-01 to 2026-05-01.)

Article	Citations
How independent should a board be? Examine the corporate social responsibility performance in the US healthcare sector	82
From data to sustainable innovation: roadmapping for smart Product-Service Systems (PSS)	81
Promoting intrapreneurial behavior in banking: the role of high-performance work systems, knowledge management processes, and supervisor support	76
Enhancing flight attendants’ well-being: exploring the impact of social exchange relationships and job crafting	65
Synthesizing three decades of digital servitization: a systematic literature review and conceptual framework proposal	65
A bibliometric analysis of metaverse technologies in healthcare services	57
Correction: Network embeddedness and service innovation: the mediating role of knowledge co-creation and the moderating role of digital transformation	49
Effects of ambidextrous human capital deployment on the performance of haute cuisine restaurants	38
Exploring the relationships among online-to-offline (O2O) customers’ perceived justice, post-recovery satisfaction, and repurchase intention	38
Beyond complementarity: interactive and bounded effects of dynamic service innovation capabilities on firm performance	37
Correction to: Female-driven social entrepreneurship in service business	30
Validation of a design orientation scale in the trade and tourism sectors and assessment of its impact on firms’ performance	26
Female-driven social entrepreneurship in service business	24
A store-level analysis of frontline employees as enhancers of store loyalty	23
Understanding attraction-related electronic word-of-mouth from the spoiler perspective	21
Customer and supervisor incivility, psychological distress, and job performance among airport frontline employees: the moderating role of mindfulness	19
Buyer–supplier interactions in business services: variety in relational interfaces	19
The context-based review recommendation system in e-business platform	18
Exploring the effects of external cocreators on service innovation	16
Doing good for good: how does corporate social responsibility drive customer citizenship behavior? The mediation of engagement, trust, and identification	15
The role of customer forgiveness and perceived justice in restoring relationships with customers	14
Employee perceived meaning of work and service adaptive behavior: a psychological resourcefulness perspective	14
The service side of humility: exploring the dual effects of leader humility on employee cooperation in hospitality settings	13
Women’s social entrepreneurship and livelihood innovation: an exploratory study from India	13
Serving with masks: a comparative analysis of flight attendants’ emotional labor between normal and COVID-19 times	12

Underscoring trainer's lack of effort or talent in service failure of personal fitness training: customers' negative word-of-mouth response	12
The impact of knowledge incompatibility and communication style differences on patients’ perceived value of online medical consultations	12
Understanding innovative work behaviour of women in service firms	12
Company websites and mobile apps versus social media: which service experience creates more customer value for online travel agencies?	11
Exploring consumers’ stick-or-switch behaviors in omnichannel retailing service: self-determination theory perspectives	10
To serve or to leave: the role of commitment and motivation in volunteers’ turnover intentions	10
Humans and/or robots? Tourists’ preferences towards the humans–robots mix in the service delivery system	10
Exploring passenger preferences for technology- and non-technology-based services in the airport journey	9
Network embeddedness and service innovation: the mediating role of knowledge co-creation and the moderating role of digital transformation	9
Exploring robot service quality priorities for different levels of intimacy with service	9
Investigating the effect of AI service quality on consumer well-being in retail context	8
Towards becoming a service-dominant enterprise: an actor engagement perspective	8
Transforming data into information for smart services: integration of morphological analysis and text mining	8
Exaggerated statements in online consumer reviews: causes and implications	8
Service enhancement or cost reduction? Motive attribution explains how empathy affects continued usage after robot service failures	8
Connecting artificial intelligence to value creation in services: mechanism and implications	8
Digital transformation trends in service industries	7
What Makes Viewers Engage in Live Streaming Shopping during and after the Pandemic: An Affordance Perspective	7
How luxury restaurants build brand love through idiosyncratic service experiences: a double-moderated mediation model	7
The role of authenticity in creating shared value: From the perspective of sports firms’ corporate image and customer loyalty	7
A systematic literature review of women in social entrepreneurship	7
Live support by chatbots with artificial intelligence: A future research agenda	6
Optimizing donations for End-of-life healthcare: investments in service diversity initiatives	6
Will I try or will I resist artificial intelligence-based frontline service technologies? A review and research agenda	6
The gift of politeness: customer courtesy and employees’ service adaptive behavior in the hospitality industry	5
Overcoming bias against funding of female-led entrepreneurial initiatives: the democratizing influence of online crowdlending platforms	5
Working with AI: can stress bring happiness?	5
Influence of platform characteristics on health information processing and utilization: a comparison of social and generative AI platforms	5
Driving circular tourism pathways in the post-pandemic period: a research roadmap	5
Influence of the characteristics of dual-role platforms and streamers on consumer trust and purchase intention in live streaming commerce	4
The relationship between entrepreneurial orientation and success of foodservice business: effects of religion	4
A qualitative investigation of infusing products with service via strategic alliances among SMEs: a case of servitization	4
Using machine learning to explore the determinants of service satisfaction with online healthcare platforms during the COVID-19 pandemic	4
Cosmopolitan tourists: the most resilient travellers in the face of COVID-19	4
The effect of social proximity, attribution, and guilt on accepting dysfunctional customer behavior	4
Motivations and attitudes towards consulting eWOM when booking accommodation	4