OOIR: Observatory of International Research

Papers

(The median citation count of Service Business is 4. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2022-06-01 to 2026-06-01.)

Article	Citations
How independent should a board be? Examine the corporate social responsibility performance in the US healthcare sector	84
From data to sustainable innovation: roadmapping for smart Product-Service Systems (PSS)	82
Enhancing flight attendants’ well-being: exploring the impact of social exchange relationships and job crafting	78
Synthesizing three decades of digital servitization: a systematic literature review and conceptual framework proposal	67
Promoting intrapreneurial behavior in banking: the role of high-performance work systems, knowledge management processes, and supervisor support	65
A bibliometric analysis of metaverse technologies in healthcare services	60
Correction: Network embeddedness and service innovation: the mediating role of knowledge co-creation and the moderating role of digital transformation	50
Beyond complementarity: interactive and bounded effects of dynamic service innovation capabilities on firm performance	39
Exploring the relationships among online-to-offline (O2O) customers’ perceived justice, post-recovery satisfaction, and repurchase intention	39
Effects of ambidextrous human capital deployment on the performance of haute cuisine restaurants	37
Correction to: Female-driven social entrepreneurship in service business	34
Validation of a design orientation scale in the trade and tourism sectors and assessment of its impact on firms’ performance	27
Female-driven social entrepreneurship in service business	25
Understanding attraction-related electronic word-of-mouth from the spoiler perspective	23
Customer and supervisor incivility, psychological distress, and job performance among airport frontline employees: the moderating role of mindfulness	20
A store-level analysis of frontline employees as enhancers of store loyalty	19
Exploring the effects of external cocreators on service innovation	18
The context-based review recommendation system in e-business platform	16
Doing good for good: how does corporate social responsibility drive customer citizenship behavior? The mediation of engagement, trust, and identification	15
The role of customer forgiveness and perceived justice in restoring relationships with customers	15
Employee perceived meaning of work and service adaptive behavior: a psychological resourcefulness perspective	15
The impact of knowledge incompatibility and communication style differences on patients’ perceived value of online medical consultations	13
The service side of humility: exploring the dual effects of leader humility on employee cooperation in hospitality settings	13
Understanding innovative work behaviour of women in service firms	13
Underscoring trainer's lack of effort or talent in service failure of personal fitness training: customers' negative word-of-mouth response	13

Company websites and mobile apps versus social media: which service experience creates more customer value for online travel agencies?	12
To serve or to leave: the role of commitment and motivation in volunteers’ turnover intentions	12
Serving with masks: a comparative analysis of flight attendants’ emotional labor between normal and COVID-19 times	12
Exploring consumers’ stick-or-switch behaviors in omnichannel retailing service: self-determination theory perspectives	12
Network embeddedness and service innovation: the mediating role of knowledge co-creation and the moderating role of digital transformation	11
Humans and/or robots? Tourists’ preferences towards the humans–robots mix in the service delivery system	11
Exploring robot service quality priorities for different levels of intimacy with service	10
Exploring passenger preferences for technology- and non-technology-based services in the airport journey	10
Service enhancement or cost reduction? Motive attribution explains how empathy affects continued usage after robot service failures	10
Connecting artificial intelligence to value creation in services: mechanism and implications	9
Investigating the effect of AI service quality on consumer well-being in retail context	9
Exaggerated statements in online consumer reviews: causes and implications	8
Digital transformation trends in service industries	8
Transforming data into information for smart services: integration of morphological analysis and text mining	8
The role of authenticity in creating shared value: From the perspective of sports firms’ corporate image and customer loyalty	8
Towards becoming a service-dominant enterprise: an actor engagement perspective	8
What Makes Viewers Engage in Live Streaming Shopping during and after the Pandemic: An Affordance Perspective	7
Live support by chatbots with artificial intelligence: A future research agenda	7
Optimizing donations for End-of-life healthcare: investments in service diversity initiatives	7
How luxury restaurants build brand love through idiosyncratic service experiences: a double-moderated mediation model	7
A systematic literature review of women in social entrepreneurship	7
Influence of platform characteristics on health information processing and utilization: a comparison of social and generative AI platforms	6
Will I try or will I resist artificial intelligence-based frontline service technologies? A review and research agenda	6
Working with AI: can stress bring happiness?	5
The gift of politeness: customer courtesy and employees’ service adaptive behavior in the hospitality industry	5
Using machine learning to explore the determinants of service satisfaction with online healthcare platforms during the COVID-19 pandemic	5
OTT recommender system features shape consumers’ continued usage intention: An integrated perspective based on the SOR model and theory of consumption values	5
Driving circular tourism pathways in the post-pandemic period: a research roadmap	5
A qualitative investigation of infusing products with service via strategic alliances among SMEs: a case of servitization	5
Influence of the characteristics of dual-role platforms and streamers on consumer trust and purchase intention in live streaming commerce	5
Overcoming bias against funding of female-led entrepreneurial initiatives: the democratizing influence of online crowdlending platforms	5
Motivations and attitudes towards consulting eWOM when booking accommodation	4
AI–human collaboration in services: an integrative framework to uncover the key success factors	4
The effect of social proximity, attribution, and guilt on accepting dysfunctional customer behavior	4
The relationship between entrepreneurial orientation and success of foodservice business: effects of religion	4