OOIR: Observatory of International Research

Papers

(The median citation count of Service Business is 4. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2022-01-01 to 2026-01-01.)

Article	Citations
How independent should a board be? Examine the corporate social responsibility performance in the US healthcare sector	73
Enhancing flight attendants’ well-being: exploring the impact of social exchange relationships and job crafting	68
Promoting intrapreneurial behavior in banking: the role of high-performance work systems, knowledge management processes, and supervisor support	63
A bibliometric analysis of metaverse technologies in healthcare services	60
Synthesizing three decades of digital servitization: a systematic literature review and conceptual framework proposal	60
Correction: Network embeddedness and service innovation: the mediating role of knowledge co-creation and the moderating role of digital transformation	51
Core Chinese cultural values: Perceived justice and post-recovery satisfaction in higher education services	42
Lifelong good soldiers of higher education institutions: driving factors and obstructions of alumni loyalty	40
Exploring the relationships among online-to-offline (O2O) customers’ perceived justice, post-recovery satisfaction, and repurchase intention	36
Correction to: Female-driven social entrepreneurship in service business	35
Beyond complementarity: interactive and bounded effects of dynamic service innovation capabilities on firm performance	34
Effects of ambidextrous human capital deployment on the performance of haute cuisine restaurants	32
Female-driven social entrepreneurship in service business	24
Validation of a design orientation scale in the trade and tourism sectors and assessment of its impact on firms’ performance	24
A store-level analysis of frontline employees as enhancers of store loyalty	23
Customer and supervisor incivility, psychological distress, and job performance among airport frontline employees: the moderating role of mindfulness	20
Research trends in digital transformation in the service sector: a review based on network text analysis	20
Buyer–supplier interactions in business services: variety in relational interfaces	19
Employee perceived meaning of work and service adaptive behavior: a psychological resourcefulness perspective	18
Recovering from the COVID-19 shock: the role of risk perception and perceived effectiveness of protective measures on travel intention during the pandemic	18
The context-based review recommendation system in e-business platform	17
Exploring the effects of external cocreators on service innovation	17
Doing good for good: how does corporate social responsibility drive customer citizenship behavior? The mediation of engagement, trust, and identification	14
The role of customer forgiveness and perceived justice in restoring relationships with customers	13
Understanding innovative work behaviour of women in service firms	13

Underscoring trainer's lack of effort or talent in service failure of personal fitness training: customers' negative word-of-mouth response	13
Women’s social entrepreneurship and livelihood innovation: an exploratory study from India	13
The impact of knowledge incompatibility and communication style differences on patients’ perceived value of online medical consultations	12
Company websites and mobile apps versus social media: which service experience creates more customer value for online travel agencies?	12
Humans and/or robots? Tourists’ preferences towards the humans–robots mix in the service delivery system	11
Exploring consumers’ stick-or-switch behaviors in omnichannel retailing service: self-determination theory perspectives	11
Serving with masks: a comparative analysis of flight attendants’ emotional labor between normal and COVID-19 times	11
Exploring robot service quality priorities for different levels of intimacy with service	10
Network embeddedness and service innovation: the mediating role of knowledge co-creation and the moderating role of digital transformation	10
Current and future influences of COVID-19 on the knowledge management function of conventions and exhibitions	10
Towards becoming a service-dominant enterprise: an actor engagement perspective	9
Transforming data into information for smart services: integration of morphological analysis and text mining	8
How to exploit Big Social Data in the Covid-19 pandemic: the case of the Italian tourism industry	8
Effects of healthcare quality management activities and sociotechnical systems on internal customer experience and organizational performance	7
A systematic literature review of women in social entrepreneurship	7
Exaggerated statements in online consumer reviews: causes and implications	7
Connecting artificial intelligence to value creation in services: mechanism and implications	7
Digital transformation trends in service industries	7
The role of authenticity in creating shared value: From the perspective of sports firms’ corporate image and customer loyalty	7
Investigating the effect of AI service quality on consumer well-being in retail context	7
Optimizing donations for End-of-life healthcare: investments in service diversity initiatives	7
How luxury restaurants build brand love through idiosyncratic service experiences: a double-moderated mediation model	7
What Makes Viewers Engage in Live Streaming Shopping during and after the Pandemic: An Affordance Perspective	6
Are credit screening contracts designed for men?	6
Live support by chatbots with artificial intelligence: A future research agenda	6
The effect of social proximity, attribution, and guilt on accepting dysfunctional customer behavior	5
Working with AI: can stress bring happiness?	5
Driving circular tourism pathways in the post-pandemic period: a research roadmap	5
Using machine learning to explore the determinants of service satisfaction with online healthcare platforms during the COVID-19 pandemic	5
Cosmopolitan tourists: the most resilient travellers in the face of COVID-19	5
Influence of the characteristics of dual-role platforms and streamers on consumer trust and purchase intention in live streaming commerce	5
Overcoming bias against funding of female-led entrepreneurial initiatives: the democratizing influence of online crowdlending platforms	5
Motivations and attitudes towards consulting eWOM when booking accommodation	5
The relationship between entrepreneurial orientation and success of foodservice business: effects of religion	5
A qualitative investigation of infusing products with service via strategic alliances among SMEs: a case of servitization	5
AI–human collaboration in services: an integrative framework to uncover the key success factors	4
Is the hotel industry really committed to the environment? Answering using the business models framework	4
Flash sales: how consumers’ emotional responses to negative word-of-mouth affect diagnosticity and purchase intentions	4
COVID-19 vaccine distribution: exploring strategic alternatives for the greater good	4
Consumer recognition of service and product attributes in smartphone rivalries	4
Perceived retailer innovativeness and its impact on customer engagement behavior in smart retailing	4
Reviving tradition-bound products: a case of value co-creation using rhetorical history	4
Service dyads: understanding the dynamics of social perspective-taking and value co-creation amidst service problems	4
Standardization versus customization in artificial intelligence-based services: what fuels continuous intention to use on digital platforms?	4