Service Business

Papers
(The H4-Index of Service Business is 20. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2020-04-01 to 2024-04-01.)
ArticleCitations
Healthcare wearable devices: an analysis of key factors for continuous use intention112
Impacts of service robots on service quality80
Product-service systems evolution in the era of Industry 4.071
Customers’ acceptance intention of self-service technology of restaurant industry: expanding UTAUT with perceived risk and innovativeness53
The role of customers in the gig economy: how perceptions of working conditions and service quality influence the use and recommendation of food delivery services38
Resolving the tension between full utilization of contact tracing app services and user stress as an effort to control the COVID-19 pandemic36
The survival of hotels during the COVID-19 pandemic: a critical case study in Vietnam34
Research trends in digital transformation in the service sector: a review based on network text analysis32
Impacts of customer incivility and abusive supervision on employee performance: a comparative study of the pre- and post-COVID-19 periods31
Impacts of Covid-19 on travel intention for summer 2020: a trend in proximity tourism mediated by an attitude towards Covid-1931
The COVID-19 response system and collective social service provision. Strategic network dimensions and proximity considerations27
Value proposition as a catalyst for innovative service experience: the case of smart-tourism destinations24
Digital transformation trends in service industries23
Social exchange approach, job satisfaction, and turnover intention in the airline industry22
The relationship between brand experience and consumer-based brand equity in grocerants22
Understanding the perceived satisfaction and revisiting intentions of lodgers in a restricted service scenario: evidence from the hotel industry in quarantine21
Key determinants of women’s entrepreneurial intentions in encouraging social empowerment21
Key concepts in artificial intelligence and technologies 4.0 in services21
Technology- or human-related service innovation? Enhancing customer satisfaction, delight, and loyalty in the hospitality industry20
Segmenting customers according to online word-of-mouth about hotels20
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