Service Business

Papers
(The H4-Index of Service Business is 18. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2022-05-01 to 2026-05-01.)
ArticleCitations
How independent should a board be? Examine the corporate social responsibility performance in the US healthcare sector82
From data to sustainable innovation: roadmapping for smart Product-Service Systems (PSS)81
Promoting intrapreneurial behavior in banking: the role of high-performance work systems, knowledge management processes, and supervisor support76
Synthesizing three decades of digital servitization: a systematic literature review and conceptual framework proposal65
Enhancing flight attendants’ well-being: exploring the impact of social exchange relationships and job crafting65
A bibliometric analysis of metaverse technologies in healthcare services57
Correction: Network embeddedness and service innovation: the mediating role of knowledge co-creation and the moderating role of digital transformation49
Effects of ambidextrous human capital deployment on the performance of haute cuisine restaurants38
Exploring the relationships among online-to-offline (O2O) customers’ perceived justice, post-recovery satisfaction, and repurchase intention38
Beyond complementarity: interactive and bounded effects of dynamic service innovation capabilities on firm performance37
Correction to: Female-driven social entrepreneurship in service business30
Validation of a design orientation scale in the trade and tourism sectors and assessment of its impact on firms’ performance26
Female-driven social entrepreneurship in service business24
A store-level analysis of frontline employees as enhancers of store loyalty23
Understanding attraction-related electronic word-of-mouth from the spoiler perspective21
Buyer–supplier interactions in business services: variety in relational interfaces19
Customer and supervisor incivility, psychological distress, and job performance among airport frontline employees: the moderating role of mindfulness19
The context-based review recommendation system in e-business platform18
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