OOIR: Observatory of International Research

Papers

(The H4-Index of Service Business is 20. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-08-01 to 2025-08-01.)

Article	Citations
Enhancing flight attendants’ well-being: exploring the impact of social exchange relationships and job crafting	57
How independent should a board be? Examine the corporate social responsibility performance in the US healthcare sector	51
Synthesizing three decades of digital servitization: a systematic literature review and conceptual framework proposal	49
Promoting intrapreneurial behavior in banking: the role of high-performance work systems, knowledge management processes, and supervisor support	48
A bibliometric analysis of metaverse technologies in healthcare services	47
Correction: Network embeddedness and service innovation: the mediating role of knowledge co-creation and the moderating role of digital transformation	46
The role of experiential value, novelty, and satisfaction in robot barista coffee shop in South Korea: COVID-19 crisis and beyond	45
Explaining COVID-19 shock wave mechanism in the European service industry using convergence clubs analysis	43
Core Chinese cultural values: Perceived justice and post-recovery satisfaction in higher education services	34
Lifelong good soldiers of higher education institutions: driving factors and obstructions of alumni loyalty	33
Effects of ambidextrous human capital deployment on the performance of haute cuisine restaurants	32
Correction to: Female-driven social entrepreneurship in service business	29
Female-driven social entrepreneurship in service business	27
Research trends in digital transformation in the service sector: a review based on network text analysis	27
Validation of a design orientation scale in the trade and tourism sectors and assessment of its impact on firms’ performance	27
Customer and supervisor incivility, psychological distress, and job performance among airport frontline employees: the moderating role of mindfulness	24
Exploring the effects of external cocreators on service innovation	22
Buyer–supplier interactions in business services: variety in relational interfaces	21
The context-based review recommendation system in e-business platform	20
Doing good for good: how does corporate social responsibility drive customer citizenship behavior? The mediation of engagement, trust, and identification	20