OOIR: Observatory of International Research

Papers

(The H4-Index of Service Business is 19. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-02-01 to 2025-02-01.)

Article	Citations
Value proposition as a catalyst for innovative service experience: the case of smart-tourism destinations	96
Brands’ perceived sustainable development goals: index development and applications with professional sport teams and fast-food brands	45
The relationship between entrepreneurial orientation and success of foodservice business: effects of religion	45
Buyer–supplier interactions in business services: variety in relational interfaces	41
Using machine learning to explore the determinants of service satisfaction with online healthcare platforms during the COVID-19 pandemic	40
The effect of social proximity, attribution, and guilt on accepting dysfunctional customer behavior	37
Recovering from the COVID-19 shock: the role of risk perception and perceived effectiveness of protective measures on travel intention during the pandemic	37
Synthesizing three decades of digital servitization: a systematic literature review and conceptual framework proposal	30
Promoting intrapreneurial behavior in banking: the role of high-performance work systems, knowledge management processes, and supervisor support	30
Doing good for good: how does corporate social responsibility drive customer citizenship behavior? The mediation of engagement, trust, and identification	29
The dual outcomes of frontliner’s autonomous motivation and deep acting in service co-creation: a dyadic approach	28
Cosmopolitan tourists: the most resilient travellers in the face of COVID-19	28
Enabling customer co-creation behavior at a distance: the case of patients using self-monitoring handheld devices in healthcare	24
COVID-19 preventive measures and restaurant customers’ intention to dine out: the role of brand trust and perceived risk	24
The context-based review recommendation system in e-business platform	23
Employee perceived meaning of work and service adaptive behavior: a psychological resourcefulness perspective	22
Blurred lines: comparing room rates, star-ratings, and user-generated contents for full-service and select-service hotels	22
Impact of managerial control on the relationship between customer incivility and frontline employees’ up-selling behavior	19
How independent should a board be? Examine the corporate social responsibility performance in the US healthcare sector	19
Motivations and attitudes towards consulting eWOM when booking accommodation	19