Service Business

Papers
(The H4-Index of Service Business is 18. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2022-01-01 to 2026-01-01.)
ArticleCitations
How independent should a board be? Examine the corporate social responsibility performance in the US healthcare sector73
Enhancing flight attendants’ well-being: exploring the impact of social exchange relationships and job crafting68
Promoting intrapreneurial behavior in banking: the role of high-performance work systems, knowledge management processes, and supervisor support63
A bibliometric analysis of metaverse technologies in healthcare services60
Synthesizing three decades of digital servitization: a systematic literature review and conceptual framework proposal60
Correction: Network embeddedness and service innovation: the mediating role of knowledge co-creation and the moderating role of digital transformation51
Core Chinese cultural values: Perceived justice and post-recovery satisfaction in higher education services42
Lifelong good soldiers of higher education institutions: driving factors and obstructions of alumni loyalty40
Exploring the relationships among online-to-offline (O2O) customers’ perceived justice, post-recovery satisfaction, and repurchase intention36
Correction to: Female-driven social entrepreneurship in service business35
Beyond complementarity: interactive and bounded effects of dynamic service innovation capabilities on firm performance34
Effects of ambidextrous human capital deployment on the performance of haute cuisine restaurants32
Female-driven social entrepreneurship in service business24
Validation of a design orientation scale in the trade and tourism sectors and assessment of its impact on firms’ performance24
A store-level analysis of frontline employees as enhancers of store loyalty23
Customer and supervisor incivility, psychological distress, and job performance among airport frontline employees: the moderating role of mindfulness20
Research trends in digital transformation in the service sector: a review based on network text analysis20
Buyer–supplier interactions in business services: variety in relational interfaces19
Recovering from the COVID-19 shock: the role of risk perception and perceived effectiveness of protective measures on travel intention during the pandemic18
Employee perceived meaning of work and service adaptive behavior: a psychological resourcefulness perspective18
0.068093061447144