Service Business

Papers
(The H4-Index of Service Business is 19. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2020-11-01 to 2024-11-01.)
ArticleCitations
Product-service systems evolution in the era of Industry 4.093
Digital transformation trends in service industries45
The role of customers in the gig economy: how perceptions of working conditions and service quality influence the use and recommendation of food delivery services45
Impacts of customer incivility and abusive supervision on employee performance: a comparative study of the pre- and post-COVID-19 periods41
Research trends in digital transformation in the service sector: a review based on network text analysis40
The survival of hotels during the COVID-19 pandemic: a critical case study in Vietnam37
Impacts of Covid-19 on travel intention for summer 2020: a trend in proximity tourism mediated by an attitude towards Covid-1937
Technology- or human-related service innovation? Enhancing customer satisfaction, delight, and loyalty in the hospitality industry30
Key concepts in artificial intelligence and technologies 4.0 in services28
Value proposition as a catalyst for innovative service experience: the case of smart-tourism destinations28
The relationship between brand experience and consumer-based brand equity in grocerants27
Barriers and opportunities of digital servitization for SMEs: the effect of smart Product-Service System business models25
Customer comfort during service robot interactions24
Key determinants of women’s entrepreneurial intentions in encouraging social empowerment24
Understanding the perceived satisfaction and revisiting intentions of lodgers in a restricted service scenario: evidence from the hotel industry in quarantine23
Customer-based brand equity and customer engagement in experiential services: insights from an emerging economy22
Segmenting customers according to online word-of-mouth about hotels22
The effects of gender and personality of robot assistants on customers’ acceptance of their service19
Perceived value of AI-based recommendations service: the case of voice assistants19
Applying Industry 4.0 technologies for the sustainability of small service enterprises19
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