Service Business

Papers
(The H4-Index of Service Business is 17. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2022-08-01 to 2026-08-01.)
ArticleCitations
How independent should a board be? Examine the corporate social responsibility performance in the US healthcare sector88
Enhancing flight attendants’ well-being: exploring the impact of social exchange relationships and job crafting87
Exploring the impact of digital enabling data systems on the innovation performance of digital service firms: the roles of knowledge reconfiguration and knowledge inertia81
From data to sustainable innovation: roadmapping for smart Product-Service Systems (PSS)70
Promoting intrapreneurial behavior in banking: the role of high-performance work systems, knowledge management processes, and supervisor support63
Synthesizing three decades of digital servitization: a systematic literature review and conceptual framework proposal54
A bibliometric analysis of metaverse technologies in healthcare services42
Strategic prioritization of service quality in the OTT sports streaming industry: a Tri-Metric portfolio approach42
Correction: Network embeddedness and service innovation: the mediating role of knowledge co-creation and the moderating role of digital transformation38
Exploring the relationships among online-to-offline (O2O) customers’ perceived justice, post-recovery satisfaction, and repurchase intention36
Beyond complementarity: interactive and bounded effects of dynamic service innovation capabilities on firm performance30
Effects of ambidextrous human capital deployment on the performance of haute cuisine restaurants30
Correction to: Female-driven social entrepreneurship in service business24
Validation of a design orientation scale in the trade and tourism sectors and assessment of its impact on firms’ performance23
Female-driven social entrepreneurship in service business21
Understanding attraction-related electronic word-of-mouth from the spoiler perspective19
A store-level analysis of frontline employees as enhancers of store loyalty18
Employee perceived meaning of work and service adaptive behavior: a psychological resourcefulness perspective17
Customer and supervisor incivility, psychological distress, and job performance among airport frontline employees: the moderating role of mindfulness17
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