Journal of Hospitality and Tourism Technology

Papers
(The TQCC of Journal of Hospitality and Tourism Technology is 13. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-06-01 to 2025-06-01.)
ArticleCitations
Antecedents and consequences of strategic online-reputation management: moderating effect of online tools130
What factors drive consumers’ desire to continue using food delivery apps (FDA) in Taiwan after the COVID-19 pandemic?73
Rethinking trust in tourism apps: the moderating effect of age61
Consumer behavior of mobile food ordering app users during COVID-19: dining attitudes, e-satisfaction, perceived risk, and continuance intention58
Exploring post-pandemic struggles and recoveries in the rural tourism based on Chinese situation: a perspective from the IAD framework52
The impact of consumers’ attitudes towards technology on the acceptance of hotel technology-based innovation48
Influencing factors on the intention of sharing heritage tourism experience in social media44
Managing service innovations at online travel agencies: evidence from China42
Open innovation solution: new model in the hospitality industry39
“Value for money?” Exploring the consumer experience on shared accommodation platforms: evidence from online reviews in China35
Consumer reactions to different robotic servers in theme parks34
A scoping review of robotic technology in hospitality and tourism34
Perceptions and challenges of blockchain adoption in tourism industry: a study on trust, privacy and security33
Does offline activity matter? Understanding community attachment to virtual travel communities31
Understanding the impact of COVID-19 on consumer mobility and recovery from a distance perspective: a mobile phone data application30
Restaurant recommendation model using textual information to estimate consumer preference: evidence from an online restaurant platform30
Contribution of innovation studies to the intellectual structure of the hospitality and tourism literature28
Robotic safety and hygiene attributes: visitors’ intention to receive robot-delivered hospitality services26
Hotel customers’ behavioral intentions toward service robots: the role of utilitarian and hedonic values26
Role of customers’ multidimensional perceived equity in the mobile food delivery industry26
Exploring the affordances of service robots and the effects on frontline employees in China: a qualitative research in hotels25
Predicting financial performance with intellectual capital using machine learning24
Integration of critical digital technologies into hospitality and tourism curricula: evidence from QS-ranked universities23
From user engagement to app love: Investigating the antecedents and consequences of third-party travel app usage23
When social media meets destination marketing: the mediating role of attachment to social media influencer23
An analysis of the relationship between ICT infrastructure and international tourism demand in an emerging market23
The psychological premise of spatial presence in 360° virtual tours: the role of the spatial situation in first-time and repeat users23
Co-creation of value in smart ecosystems: past trends and future directions in tourism literature23
Exploring customers’ attitudes to the adoption of robots in tourism and hospitality22
Hotel digital intelligence capability: dimension exploration and scale development21
Deploying Blockchain in mobile public bazaars’ food supply chain within the tourism and hospitality industry21
Travellers’ online sharing across different platforms: what and why?21
Avoiding food waste from restaurant tickets: a big data management tool21
Attracting casino visitors through social media: transition from online to offline environment20
More than words: the role of personality in shaping the timeliness of online reviews20
How can hotel smartphone apps enhance hotel guest experiences? An integrated model of experiential value20
Rise of the machines: examining the influence of professional service robots attributes on consumers’ experience18
The impact of digital transformation practices in the recreation sector on digital behavior decision-making post-COVID-1918
Aspect-based sentiment analysis on online customer reviews: a case study of technology-supported hotels18
“Seriously, Australia, why are you so stingy with Wi-Fi?”: customer satisfaction with Wi-Fi speed in Australian hotels and lessons for public Wi-Fi provision18
The relations among the dimensions of 3D-printed food: a case of Z and Y generations’ preferences18
Kicking the robots: the roles of transformational leadership and fear on service robot risk awareness and robot abuse relationship18
Adoption of smart technologies in the cruise tourism services: a systematic review and future research agenda18
Do kiosks outperform cashiers? An S-O-R framework of restaurant ordering experiences17
Aligning restaurants and artificial intelligence computing of food delivery service with product development17
The impact of customer perceived value on customer satisfaction and loyalty toward the food delivery robot service16
Unraveling the dynamics of mobile wallets in promoting cashless tourism in Bangladesh: implementation of UTAUT2 model16
Learning effectiveness of 3D virtual reality in hospitality training: a situated cognitive perspective15
What influences consumer AI chatbot use intention? An application of the extended technology acceptance model15
Influence of robot coolness and affinity on behavioral intention: examining perceived value as a mediating factor14
Effects of robot restaurants’ food quality, service quality and high-tech atmosphere perception on customers’ behavioral intentions14
Unfolding visual characteristics of social media communication: reflections of smart tourism destinations14
The role of technology in the future of restaurant labor14
The role of virtual reality interactivity in building tourists’ memorable experiences and post-adoption intentions in the COVID-19 era14
Data mining approach investigates Western-style restaurant hospitality management in Taiwan14
Effects of cognitive, affective and normative drivers of artificial intelligence ChatGPT on continuous use intention14
Exploring the impact of digital economy on tourism employment13
The new era of hotel marketing: integrating cutting-edge technologies with core marketing principles13
Gains-focused vs risk-averse orientations and their impact on location-based marketing services in tourism13
Hotel virtual reality advertising: a presence-mediated model and gender effects13
The acceptance of augmented reality tour app for promoting film-induced tourism: the effect of celebrity involvement and personal innovativeness13
Boosting the pre-purchase experience through virtual reality. Insights from the cruise industry13
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