OOIR: Observatory of International Research

Papers

(The TQCC of Journal of Hospitality and Tourism Technology is 11. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2022-05-01 to 2026-05-01.)

Article	Citations
Understanding the role of integrated channel service attributes in restaurant customer empowerment	120
What factors drive consumers’ desire to continue using food delivery apps (FDA) in Taiwan after the COVID-19 pandemic?	68
Antecedents and consequences of strategic online-reputation management: moderating effect of online tools	61
Consumer behavior of mobile food ordering app users during COVID-19: dining attitudes, e-satisfaction, perceived risk, and continuance intention	58
Snap, share, savor: unpacking the influences behind users’ intention to share food photography at nostalgia–themed restaurants on WeChat	54
Four-stage framework of tourism decision-making in the social media era	54
Influencing factors on the intention of sharing heritage tourism experience in social media	51
When the match is right: how influencer–brand–follower congruence drives travel purchase behavior	49
Artificial intelligence-generated or user-generated content: the influence of episodic future thinking on age-related pre-travel information preference	46
Perceptions and challenges of blockchain adoption in tourism industry: a study on trust, privacy and security	46
Enhancing “virtual museum tour” experience with informative and design features: a neuromarketing research	45
Open innovation solution: new model in the hospitality industry	44
The role of digital technologies in the development of cultural heritage tourism, Sheikh Safi al-Din Khanegah and shrine ensemble – registered by UNESCO	43
Understanding the impact of COVID-19 on consumer mobility and recovery from a distance perspective: a mobile phone data application	42
A scoping review of robotic technology in hospitality and tourism	42
Beyond the stars: predicting guest satisfaction through NLP and machine learning of hotel reviews	39
Does offline activity matter? Understanding community attachment to virtual travel communities	39
Contribution of innovation studies to the intellectual structure of the hospitality and tourism literature	35
Humanoid service robots in hotels: consumer interactions and evaluations	33
Role of customers’ multidimensional perceived equity in the mobile food delivery industry	32
Restaurant recommendation model using textual information to estimate consumer preference: evidence from an online restaurant platform	30
Controllable live-streaming boosts travel intentions via imagination and fantasy	30
Hotel customers’ behavioral intentions toward service robots: the role of utilitarian and hedonic values	30
How the dimensions of robotic service quality shape consumer perceived value and engagement	30
Storytelling influence: how digital narratives foster prosocial behavior in museums	27

From user engagement to app love: Investigating the antecedents and consequences of third-party travel app usage	26
Robotic safety and hygiene attributes: visitors’ intention to receive robot-delivered hospitality services	26
Adopting med-tourism apps by foreign medical tourists in India: a behavioral reasoning theory perspective	25
Restaurant daily demand prediction: modeling competition and agglomeration effects using spatial-temporal dual graph attention networks	25
An analysis of the relationship between ICT infrastructure and international tourism demand in an emerging market	25
Predicting financial performance with intellectual capital using machine learning	25
The role of Industry 4.0 in accelerating ecotourism for sustainable development: a comprehensive literature review	24
The psychological premise of spatial presence in 360° virtual tours: the role of the spatial situation in first-time and repeat users	24
Integration of critical digital technologies into hospitality and tourism curricula: evidence from QS-ranked universities	24
Co-creation of value in smart ecosystems: past trends and future directions in tourism literature	23
Crossing the innovation chasm: when and how to deploy service robots and facilitate customer adoption at restaurants	23
Do I have to tip? Preservice tipping in technology-facilitated service encounters	22
When social media meets destination marketing: the mediating role of attachment to social media influencer	22
Exploring the affordances of service robots and the effects on frontline employees in China: a qualitative research in hotels	22
Is immersion always a good thing? Immersive experience and meaningful experience in digital museums	22
Enhancing the experience economy, marketing and sustainability in tourism event stages through smart technologies	21
Leveraging big data and spatial analysis for customer-centric evaluation of Chinese tourism performing arts	21
More than words: the role of personality in shaping the timeliness of online reviews	21
Avoiding food waste from restaurant tickets: a big data management tool	19
Metadiscourse in AI-generated hotel review summaries	19
Hotel digital intelligence capability: dimension exploration and scale development	19
Enhancing quality of life through generative AI: tourist inspiration in travel information search	19
Deploying Blockchain in mobile public bazaars’ food supply chain within the tourism and hospitality industry	19
The effect of robot anthropomorphism on employee recovery of robot service failures: the mediation of employee empathy	18
Attracting casino visitors through social media: transition from online to offline environment	18
Understanding metaverse support and metaverse tourism support: from a stimulus–organism–response perspective	18
Machine learning assessment of drivers of tourist arrivals in Istanbul: evidence from economic, climatic and behavioral indicators	18
How to enhance the offline travel intention of the online experience? A big data method based on text-picture	18
Adoption of smart technologies in the cruise tourism services: a systematic review and future research agenda	17
Travellers’ online sharing across different platforms: what and why?	17
Aligning restaurants and artificial intelligence computing of food delivery service with product development	17
Aspect-based sentiment analysis on online customer reviews: a case study of technology-supported hotels	17
A comprehensive analysis of non-immersive virtual reality in tourism: technical, emotional, andpractical implications	17
From AI awareness to employee negative feedback seeking behavior in hotel: an examination with conservation of resources theory	16
Corrigendum: Navigating the digital horizon: how AI-powered chatbots are redefining engagement in online travel agencies (OTAs)	16
The impact of digital transformation practices in the recreation sector on digital behavior decision-making post-COVID-19	15
Unraveling the dynamics of mobile wallets in promoting cashless tourism in Bangladesh: implementation of UTAUT2 model	15
The relations among the dimensions of 3D-printed food: a case of Z and Y generations’ preferences	15
Effects of cognitive, affective and normative drivers of artificial intelligence ChatGPT on continuous use intention	14
From immersion to implementation: a co-creative framework for XR integration in medical hospitality services	14
Effects of robot restaurants’ food quality, service quality and high-tech atmosphere perception on customers’ behavioral intentions	14
The role of technology in the future of restaurant labor	14
Do travelers’ service encounter preferences vary according to different travel models? An empirical study based on mining user-generated content	14
What influences consumer AI chatbot use intention? An application of the extended technology acceptance model	14
The impact of customer perceived value on customer satisfaction and loyalty toward the food delivery robot service	14
Kicking the robots: the roles of transformational leadership and fear on service robot risk awareness and robot abuse relationship	14
Understanding antecedents of customer resistance towards AI-driven drone food delivery service: a hybrid SEM-ANN approach	13
Exploring the impact of digital economy on tourism employment	13
Unlocking performance: how innovation and employee resilience shape competitive advantage in the hotel industry	13
Service and technology factors shaping digital visitor experience: evidence from Chinese Museums using SEM and fsQCA	13

Influence of robot coolness and affinity on behavioral intention: examining perceived value as a mediating factor	13
Maximizing business value through effective communication and collaboration: data science and stakeholder engagement at sky betting and gaming	12
Exploring smart airport technology adoption: an integrated TAM–TPB approach with dual-process perspective	12
Drivers of engagement with influencer posts about tourism destinations on Instagram: the role of number of followers, destination connection and content sentiment	12
“My effort is worthwhile”: unpacking tourists’ emotional returns and behavioral engagement with AI	12
How hotel AI adoption shapes employee performance? A study based on the transactional theory of stress and coping	12
Virtual influencers, real reservations: how do virtual influencers boost hotel bookings?	12
The impact of digital governance on tourism efficiency: spatial effects and insights from China’s smart city pilots	12
The new era of hotel marketing: integrating cutting-edge technologies with core marketing principles	12
From stimuli to adoption: an S-O-R approach to blockchain use in tourism	12
The influential role of hotel-generated content on social media	11
Rational, emotional or both: Decoding service robot adoption in tourism from elaboration likelihood model perspective	11
Robots behind the bar: senior patrons’ perspectives on automated bartending experience	11
The impact of real-time hyper-personalisation in AI-generated tourism images	11
Connecting green dots: the role of social media in sustainable tourism decision-making	11