Journal of Hospitality and Tourism Technology

Papers
(The TQCC of Journal of Hospitality and Tourism Technology is 13. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-05-01 to 2025-05-01.)
ArticleCitations
Antecedents and consequences of strategic online-reputation management: moderating effect of online tools120
What factors drive consumers’ desire to continue using food delivery apps (FDA) in Taiwan after the COVID-19 pandemic?72
Rethinking trust in tourism apps: the moderating effect of age59
Consumer behavior of mobile food ordering app users during COVID-19: dining attitudes, e-satisfaction, perceived risk, and continuance intention56
Perceptions and challenges of blockchain adoption in tourism industry: a study on trust, privacy and security51
Exploring post-pandemic struggles and recoveries in the rural tourism based on Chinese situation: a perspective from the IAD framework43
The impact of consumers’ attitudes towards technology on the acceptance of hotel technology-based innovation42
Managing service innovations at online travel agencies: evidence from China40
Influencing factors on the intention of sharing heritage tourism experience in social media36
Open innovation solution: new model in the hospitality industry36
“Value for money?” Exploring the consumer experience on shared accommodation platforms: evidence from online reviews in China35
Consumer reactions to different robotic servers in theme parks33
A scoping review of robotic technology in hospitality and tourism33
Does offline activity matter? Understanding community attachment to virtual travel communities32
Hotel customers’ behavioral intentions toward service robots: the role of utilitarian and hedonic values32
Contribution of innovation studies to the intellectual structure of the hospitality and tourism literature29
Understanding the impact of COVID-19 on consumer mobility and recovery from a distance perspective: a mobile phone data application29
Restaurant recommendation model using textual information to estimate consumer preference: evidence from an online restaurant platform29
Role of customers’ multidimensional perceived equity in the mobile food delivery industry28
An analysis of the relationship between ICT infrastructure and international tourism demand in an emerging market25
Robotic safety and hygiene attributes: visitors’ intention to receive robot-delivered hospitality services24
Exploring the affordances of service robots and the effects on frontline employees in China: a qualitative research in hotels24
When social media meets destination marketing: the mediating role of attachment to social media influencer23
The psychological premise of spatial presence in 360° virtual tours: the role of the spatial situation in first-time and repeat users23
Exploring customers’ attitudes to the adoption of robots in tourism and hospitality22
Predicting financial performance with intellectual capital using machine learning22
Travellers’ online sharing across different platforms: what and why?22
From user engagement to app love: Investigating the antecedents and consequences of third-party travel app usage22
Co-creation of value in smart ecosystems: past trends and future directions in tourism literature22
More than words: the role of personality in shaping the timeliness of online reviews21
Deploying Blockchain in mobile public bazaars’ food supply chain within the tourism and hospitality industry21
Avoiding food waste from restaurant tickets: a big data management tool21
Aspect-based sentiment analysis on online customer reviews: a case study of technology-supported hotels21
Hotel digital intelligence capability: dimension exploration and scale development21
Attracting casino visitors through social media: transition from online to offline environment20
Adoption of smart technologies in the cruise tourism services: a systematic review and future research agenda19
How can hotel smartphone apps enhance hotel guest experiences? An integrated model of experiential value19
The relations among the dimensions of 3D-printed food: a case of Z and Y generations’ preferences18
Kicking the robots: the roles of transformational leadership and fear on service robot risk awareness and robot abuse relationship18
Aligning restaurants and artificial intelligence computing of food delivery service with product development18
The impact of digital transformation practices in the recreation sector on digital behavior decision-making post-COVID-1918
The impact of customer perceived value on customer satisfaction and loyalty toward the food delivery robot service17
Effects of robot restaurants’ food quality, service quality and high-tech atmosphere perception on customers’ behavioral intentions17
The role of technology in the future of restaurant labor17
“Seriously, Australia, why are you so stingy with Wi-Fi?”: customer satisfaction with Wi-Fi speed in Australian hotels and lessons for public Wi-Fi provision17
Rise of the machines: examining the influence of professional service robots attributes on consumers’ experience17
Effects of cognitive, affective and normative drivers of artificial intelligence ChatGPT on continuous use intention17
Do kiosks outperform cashiers? An S-O-R framework of restaurant ordering experiences16
Learning effectiveness of 3D virtual reality in hospitality training: a situated cognitive perspective15
Exploring the impact of digital economy on tourism employment15
What influences consumer AI chatbot use intention? An application of the extended technology acceptance model15
Data mining approach investigates Western-style restaurant hospitality management in Taiwan15
Unfolding visual characteristics of social media communication: reflections of smart tourism destinations14
A generalizable sentiment analysis method for creating a hotel dictionary: using big data on TripAdvisor hotel reviews14
The role of virtual reality interactivity in building tourists’ memorable experiences and post-adoption intentions in the COVID-19 era14
Influence of robot coolness and affinity on behavioral intention: examining perceived value as a mediating factor14
The acceptance of augmented reality tour app for promoting film-induced tourism: the effect of celebrity involvement and personal innovativeness13
Mining and exploring electronic word-of-mouth from Twitter: case of the Java Jazz Festival13
Gains-focused vs risk-averse orientations and their impact on location-based marketing services in tourism13
Boosting the pre-purchase experience through virtual reality. Insights from the cruise industry13
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