Journal of Hospitality and Tourism Technology

Papers
(The TQCC of Journal of Hospitality and Tourism Technology is 10. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2020-11-01 to 2024-11-01.)
ArticleCitations
Voice assistants in hospitality: using artificial intelligence for customer service73
The role of virtual reality interactivity in building tourists’ memorable experiences and post-adoption intentions in the COVID-19 era50
Using social learning theory in examining YouTube viewers’ desire to imitate travel vloggers46
Antecedents and consequences of user engagement in smartphone travel apps37
Investigating customers’ responses to artificial intelligence chatbots in online travel agencies: the moderating role of product familiarity35
Antecedents of human-robot collaboration: theoretical extension of the technology acceptance model35
Is blockchain tourism’s new hope?33
Is virtual reality technology an effective tool for tourism destination marketing? A flow perspective32
The acceptance of augmented reality tour app for promoting film-induced tourism: the effect of celebrity involvement and personal innovativeness32
Exploring customers’ attitudes to the adoption of robots in tourism and hospitality31
Understanding travellers’ reactions to robotic services: a multiple case study approach of robotic hotels28
Smart cruising: smart technology applications and their diffusion in cruise tourism28
Impact of multisensory extended reality on tourism experience journey27
Travelers’ motivations to adopt augmented reality (AR) applications in a tourism destination25
Revisiting the impact of VR applications on hotel bookings25
Advertising value of vlogs on destination visit intention: the mediating role of place attachment among Pakistani tourists24
The effect of online reviews on restaurant visit intentions: applying signaling and involvement theories24
A generalizable sentiment analysis method for creating a hotel dictionary: using big data on TripAdvisor hotel reviews23
Social media communication and destination brand equity22
What people TikTok (Douyin) about influencer-endorsed short videos on wine? An exploration of gender and generational differences21
Expected benefits with using drone food delivery services: its impacts on attitude and behavioral intentions21
Technostress and the smart hospitality employee21
Impact of customer experience on attitude and utilization intention of a restaurant-menu curation chatbot service19
Consumer behavior of mobile food ordering app users during COVID-19: dining attitudes, e-satisfaction, perceived risk, and continuance intention18
The impact of digitalization on labor productivity evolution: evidence from China17
Do kiosks outperform cashiers? An S-O-R framework of restaurant ordering experiences17
An analysis of Airbnb online reviews: user experience in 16 U.S. cities16
Rise of the machines: examining the influence of professional service robots attributes on consumers’ experience15
How children experience virtual reality travel: a psycho-physiological study based on flow theory15
Facing the era of smartness: constructing a framework of required technology competencies for hospitality practitioners15
How emotions affect restaurant digital ordering experiences: a comparison of three ordering methods15
Functionality and usability features of ubiquitous mobile technologies: the acceptance of interactive travel apps15
Assessing restaurant review helpfulness through big data: dual-process and social influence theory15
Understanding how customers engage with social tourism websites14
Discovering a tourism destination with social media data: BERT-based sentiment analysis13
Evaluating the opportunities, challenges and risks of applying the blockchain technology in tourism: a Delphi study approach13
Effects of robot restaurants’ food quality, service quality and high-tech atmosphere perception on customers’ behavioral intentions13
The impact of consumers’ attitudes towards technology on the acceptance of hotel technology-based innovation13
Learning effectiveness of 3D virtual reality in hospitality training: a situated cognitive perspective13
Unfolding visual characteristics of social media communication: reflections of smart tourism destinations13
Digital transformation and human resources planning: the mediating role of innovation12
Hotel virtual reality advertising: a presence-mediated model and gender effects12
The impact of eWOM source credibility on destination visit intention and online involvement: a case of Chinese tourists12
Evolution of hospitality and tourism technology research from Journal of Hospitality and Tourism Technology: a computer-assisted qualitative data analysis12
Factors affecting attendees continued use of mobile event applications12
The mediation effect of marketing activities toward augmented reality: the perspective of extended customer experience11
Co-creation of value in smart ecosystems: past trends and future directions in tourism literature11
Understanding Vietnamese consumers’ perception and word-of-mouth intentions towards Airbnb11
Boosting the pre-purchase experience through virtual reality. Insights from the cruise industry11
Hindrances to smart tourism development11
Determinants of satisfaction with online food delivery providers and their impact on restaurant brands10
Digital evolution and emerging revenue management practices: evidence from Aegean airlines distribution channels10
The new era of hotel marketing: integrating cutting-edge technologies with core marketing principles10
Resource-based view theory perspective of information technology capabilities on organizational performance in hospitality firms: a time-lagged investigation10
Hotel customers’ behavioral intentions toward service robots: the role of utilitarian and hedonic values10
Investigating customer acceptance, usage, trust, and perceived safety risk of self-ordering kiosk technology in Malaysian quick-service restaurants during COVID-19 pandemic10
Can smart tourism technology enhance destination image? The case of the 2018 Taichung World Flora Exposition10
The impact of different types of service robots usage in hotels on guests’ intention to stay10
Understanding the determinants of users’ continuance intention to buy low-cost airline flights online10
Rethinking trust in tourism apps: the moderating effect of age10
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