Journal of Hospitality and Tourism Technology

Article	Citations
Understanding the role of integrated channel service attributes in restaurant customer empowerment	104
Four-stage framework of tourism decision-making in the social media era	72
Antecedents and consequences of strategic online-reputation management: moderating effect of online tools	62
Consumer behavior of mobile food ordering app users during COVID-19: dining attitudes, e-satisfaction, perceived risk, and continuance intention	54
What factors drive consumers’ desire to continue using food delivery apps (FDA) in Taiwan after the COVID-19 pandemic?	54
Influencing factors on the intention of sharing heritage tourism experience in social media	51
Perceptions and challenges of blockchain adoption in tourism industry: a study on trust, privacy and security	49
“Value for money?” Exploring the consumer experience on shared accommodation platforms: evidence from online reviews in China	45
Open innovation solution: new model in the hospitality industry	45
Consumer reactions to different robotic servers in theme parks	45
A scoping review of robotic technology in hospitality and tourism	42
Understanding the impact of COVID-19 on consumer mobility and recovery from a distance perspective: a mobile phone data application	42
Role of customers’ multidimensional perceived equity in the mobile food delivery industry	40
How the dimensions of robotic service quality shape consumer perceived value and engagement	40
Does offline activity matter? Understanding community attachment to virtual travel communities	39
Contribution of innovation studies to the intellectual structure of the hospitality and tourism literature	39
Restaurant recommendation model using textual information to estimate consumer preference: evidence from an online restaurant platform	38
Hotel customers’ behavioral intentions toward service robots: the role of utilitarian and hedonic values	37
Integration of critical digital technologies into hospitality and tourism curricula: evidence from QS-ranked universities	36
Predicting financial performance with intellectual capital using machine learning	34
Is immersion always a good thing? Immersive experience and meaningful experience in digital museums	34
Crossing the innovation chasm: when and how to deploy service robots and facilitate customer adoption at restaurants	33
Restaurant daily demand prediction: modeling competition and agglomeration effects using spatial-temporal dual graph attention networks	33
Exploring the affordances of service robots and the effects on frontline employees in China: a qualitative research in hotels	32
Do I have to tip? Preservice tipping in technology-facilitated service encounters	32

Robotic safety and hygiene attributes: visitors’ intention to receive robot-delivered hospitality services	32
Adopting med-tourism apps by foreign medical tourists in India: a behavioral reasoning theory perspective	30
When social media meets destination marketing: the mediating role of attachment to social media influencer	29
An analysis of the relationship between ICT infrastructure and international tourism demand in an emerging market	28
The psychological premise of spatial presence in 360° virtual tours: the role of the spatial situation in first-time and repeat users	27
Co-creation of value in smart ecosystems: past trends and future directions in tourism literature	27
The effect of robot anthropomorphism on employee recovery of robot service failures: the mediation of employee empathy	26
Travellers’ online sharing across different platforms: what and why?	26
More than words: the role of personality in shaping the timeliness of online reviews	26
From user engagement to app love: Investigating the antecedents and consequences of third-party travel app usage	26
Aspect-based sentiment analysis on online customer reviews: a case study of technology-supported hotels	21
Deploying Blockchain in mobile public bazaars’ food supply chain within the tourism and hospitality industry	21
Hotel digital intelligence capability: dimension exploration and scale development	21
How to enhance the offline travel intention of the online experience? A big data method based on text-picture	21
Adoption of smart technologies in the cruise tourism services: a systematic review and future research agenda	20
Enhancing quality of life through generative AI: tourist inspiration in travel information search	20
Avoiding food waste from restaurant tickets: a big data management tool	20
Enhancing the experience economy, marketing and sustainability in tourism event stages through smart technologies	20
Understanding metaverse support and metaverse tourism support: from a stimulus–organism–response perspective	20
Effects of cognitive, affective and normative drivers of artificial intelligence ChatGPT on continuous use intention	19
Attracting casino visitors through social media: transition from online to offline environment	19
Do travelers’ service encounter preferences vary according to different travel models? An empirical study based on mining user-generated content	19
Aligning restaurants and artificial intelligence computing of food delivery service with product development	19
A comprehensive analysis of non-immersive virtual reality in tourism: technical, emotional, andpractical implications	19
The impact of digital transformation practices in the recreation sector on digital behavior decision-making post-COVID-19	18
The relations among the dimensions of 3D-printed food: a case of Z and Y generations’ preferences	18
Unraveling the dynamics of mobile wallets in promoting cashless tourism in Bangladesh: implementation of UTAUT2 model	18
Effects of robot restaurants’ food quality, service quality and high-tech atmosphere perception on customers’ behavioral intentions	18
Learning effectiveness of 3D virtual reality in hospitality training: a situated cognitive perspective	18
Kicking the robots: the roles of transformational leadership and fear on service robot risk awareness and robot abuse relationship	17
What influences consumer AI chatbot use intention? An application of the extended technology acceptance model	17
Understanding antecedents of customer resistance towards AI-driven drone food delivery service: a hybrid SEM-ANN approach	16
The role of technology in the future of restaurant labor	16
Unlocking performance: how innovation and employee resilience shape competitive advantage in the hotel industry	16
The impact of customer perceived value on customer satisfaction and loyalty toward the food delivery robot service	16
Exploring the impact of digital economy on tourism employment	15
How hotel AI adoption shapes employee performance? A study based on the transactional theory of stress and coping	15
The role of virtual reality interactivity in building tourists’ memorable experiences and post-adoption intentions in the COVID-19 era	15
The impact of real-time hyper-personalisation in AI-generated tourism images	15
Unfolding visual characteristics of social media communication: reflections of smart tourism destinations	15
The impact of digital governance on tourism efficiency: spatial effects and insights from China’s smart city pilots	15
Influence of robot coolness and affinity on behavioral intention: examining perceived value as a mediating factor	15
The influential role of hotel-generated content on social media	14
Optimum combination impact of data privacy on customer trust and willingness to accept personal information collection in the lodging sector	13
Is virtual reality technology an effective tool for tourism destination marketing? A flow perspective	13
Gains-focused vs risk-averse orientations and their impact on location-based marketing services in tourism	13
Exploring the impact of tourists’ digital skills on travel intentions: an empirical study based on latent profile analysis	13
Exploring smart airport technology adoption: an integrated TAM–TPB approach with dual-process perspective	13
The new era of hotel marketing: integrating cutting-edge technologies with core marketing principles	13
Robots behind the bar: senior patrons’ perspectives on automated bartending experience	13

The eWOM adoption model in the hospitality industry: the moderating effect of the vlogger’s review	12
Investigating the antecedents of tourists’ intention to use travel tracking mobile applications to follow other travelers’ experiences	12
Enhancing digital service communication strategies	12
The digital tightrope: balancing value and ethics in hotel transformation	12
Dynamic recommendation algorithms for a COVID-19 restrictions scenario in the restaurant industry	12
Subtle success of digitalization in hospitality: a triangulation study	12
Antecedents of perceived coolness in internet-famous restaurants and its effect on customers’ positiveword-of-mouth	12
Text mining in tourism and hospitality research: a bibliometric perspective	12
Anthropomorphic robotic chef in quick-service restaurants: analysis of customers’ behavioral intentions	11
Semiotic analysis of metaverse digital humans and cultural communication	11
Memes in Motion: do quirky tourism shorts spark travel intention? A dual-pathway study based on ELM-CLT theory	11
From review filtering to topic modeling: a deep learning-based approach for analyzing negative online reviews of five-star hotels	11
Effects of ICTs in mega events on national image formation: the case of PyeongChang Winter Olympic Games in South Korea	11
The impact of different types of service robots usage in hotels on guests’ intention to stay	11
Rational, emotional or both: Decoding service robot adoption in tourism from elaboration likelihood model perspective	11
The mediation effect of marketing activities toward augmented reality: the perspective of extended customer experience	10
What they want and what they get: the expectations and experiences of customers when encountering smart services in hotels	10
Analysing online customer experience in hotel sector using dynamic topic modelling and net promoter score	10
Social media food photos and brand engagement: role of content source, authenticity, brand stereotypes and online community influence	10
Information doesn’t work? Testing experiential drivers of VR application in heritage tourism by affective-cognitive pathways	10
A scale for measuring tourists’ technological competence	10
Exploring cultural heritage in virtual Seoul: the avatar-guided and solo metaverse tour experiences in Bukchon Hanok Village	10
Examining metaverse experiences of people traveling to Turkey amid massive migration waves	9
The mediating and moderating effects on the intention to use navigation apps	9
A novel ChatGPT-based multimodel framework for tourism review mining: a case study on China’s five sacred mountains	9
The impact of digitalization on labor productivity evolution: evidence from China	9
Functionality and usability features of ubiquitous mobile technologies: the acceptance of interactive travel apps	9
Who did what and when? The effect of chatbots’ service recovery on customer satisfaction and revisit intention	9
Improving gastro-tourism experience through 3d virtual attractions: evidence from tourists’ self-reported and neurophysiological responses	9
The impact of mobile applications on airline ticket purchasing behavior: a quasi-experiment	9
Examining Turkish travellers’ non-immersive virtual heritage tour experiences through stimulus–organism–response model	8
Forecasting international tourist arrivals in South Korea: a deep learning approach	8
Role of recommendation sizes and travel involvement in evaluating travel destination recommendation services: comparison between artificial intelligence and travel experts	8
Understanding the determinants of users’ continuance intention to buy low-cost airline flights online	8
Harnessing frontline managers’ values for ethical AI and enhanced customer trust in tourism industry	8
Assessing the effects of user-generated photos on hotel guests’ price, service quality, overall image perceptions and booking intention	8
AI-driven competitive advantage model in tourism: integrating model of HOTE model and performances model (HOTE-P adoption model)	8
Understanding employee retention in the age of AI and robotics: a study of technology competencies and turnover intentions in the hotel sector	8
A magical cruise journey: service robots for entertainment on board	8
Anthropomorphism-based artificial intelligence (AI) robots typology in hospitality and tourism	8
Realistic and nonrealistic VR travel scenes: an exploratory study of VR travel scene and influence mechanisms of tourists’ behavioral intentions	8
Persuasive power of social media: exploring its impact on tourist psychology, spending behavior and financial well-being using mixed-method approach	8
Investigating the impact of large-scale exhibitions on hotel room rates from a spatial-temporal perspective: a case of the Canton Fair in China	8
Estimation of an attribute value peer-to-peer accommodation platform using a choice experiment: focus on Airbnb	8
Social media engagement of hashtag users in the context of local events: mixed method approach	8
Unveiling the impact of negative information on hotel customer service robots’ adoption: an information–motivation–behavioral (IMB) skills model perspective	7
“Keep your friends close, but your enemies closer:” ChatGPT in tourism and hospitality	7
How can use and gratification attributes evoke on-site travel intention in digital museum tourism? A serial mediation model	7
Investigation of the influences of emotional–cognitive–social responses of service robot on consumers’ hotel stay intention in Japan	7
AI dogs vs. real dogs and human-like robots: clarification, conceptualization, and applications in tourism and hospitality settings	7
The effects of social comparison in social media on travel decision making: the role of fear of missing out	7
Embracing the ChatGPT revolution: unlocking new horizons for tourism	7
Blockchain-based loyalty programs in the hotel industry: a systematic review	7
Play alone or play together? A comparative study of single- and multi-person interactions in virtual tourism	7
Gamification and proenvironmental performance: could tourists return home with more sustainable habits?	6
Digital menus innovation diffusion and transformation process of consumer behavior	6
Predicting hotel booking cancelation with machine learning techniques	6
Technological change in the context of robotic coffee shops: focusing on consumer innovativeness	6
The impact of fast-food restaurant customers’ digital transformation on perceived value and well-being	6
Discovering a tourism destination with social media data: BERT-based sentiment analysis	6
When employees become streamers: the mediating power of friendship and self-congruity	6
Authentically exotic: understanding how video games foster cultural adaptation and destination image formation among foreign players	5
Tourism, technology and sustainability: exploring autonomous vehicle adoption	5
Relationships among memorable brand experience, brand preference, and behavioral intentions: focusing on the difference between robot servers and human servers	5
Tourism live streamers as brand ambassadors: investigating their impact on destination brand value through social exchange theory	5
Corporate digital responsibility and sustainable performance in tourism and hospitality: the moderating role of responsible artificial intelligence	5
Understanding Vietnamese consumers’ perception and word-of-mouth intentions towards Airbnb	5
Antecedents of using the online food delivery subscription services	5
Investigating customers’ responses to artificial intelligence chatbots in online travel agencies: the moderating role of product familiarity	5
Cultural roadblocks? Acceptance of blockchain-based hotel booking among individualistic and collectivistic travelers	5
Dehumanized by automation: how guest–robot interactions foster the objectified perception of hotel frontline employees	5
Understanding visitors’ trust in human−robot interaction in museum scene: an elaboration likelihood perspective	5
Revising the tourism-induced environment Kuznets curve hypothesis in top 8 Asian economies: the role of ICT and renewable energy consumption	5
Autonomous taxi coping with tourism mobility stress and protecting the environment: travel group types and generational comparisons	4
The effect of virtual reality experience quality on destination visit intention and virtual reality travel intention	4
Unveiling the tech an analysis of luxury hotel technology perceptions and its impact on guests’ patronage and willingness to pay more	4
Evaluating the opportunities, challenges and risks of applying the blockchain technology in tourism: a Delphi study approach	4
Publisher’s note	4
Assessing the quality of smart tourism technology: development and validation of a measurement scale	4
Enhancing user engagement and loyalty in online travel agents: a gamification approach	4

Exploring the relationship between trusts, likability, brand loyalty, and revisit intentions in the context of Airbnb	4
Exploring how influencers shape their followers’ restaurant reviews through social network analysis and text mining	4
Smart cruising: smart technology applications and their diffusion in cruise tourism	4