Journal of Hospitality and Tourism Technology

Papers
(The median citation count of Journal of Hospitality and Tourism Technology is 5. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-05-01 to 2025-05-01.)
ArticleCitations
Antecedents and consequences of strategic online-reputation management: moderating effect of online tools120
What factors drive consumers’ desire to continue using food delivery apps (FDA) in Taiwan after the COVID-19 pandemic?72
Rethinking trust in tourism apps: the moderating effect of age59
Consumer behavior of mobile food ordering app users during COVID-19: dining attitudes, e-satisfaction, perceived risk, and continuance intention56
Perceptions and challenges of blockchain adoption in tourism industry: a study on trust, privacy and security51
Exploring post-pandemic struggles and recoveries in the rural tourism based on Chinese situation: a perspective from the IAD framework43
The impact of consumers’ attitudes towards technology on the acceptance of hotel technology-based innovation42
Managing service innovations at online travel agencies: evidence from China40
Open innovation solution: new model in the hospitality industry36
Influencing factors on the intention of sharing heritage tourism experience in social media36
“Value for money?” Exploring the consumer experience on shared accommodation platforms: evidence from online reviews in China35
A scoping review of robotic technology in hospitality and tourism33
Consumer reactions to different robotic servers in theme parks33
Does offline activity matter? Understanding community attachment to virtual travel communities32
Hotel customers’ behavioral intentions toward service robots: the role of utilitarian and hedonic values32
Understanding the impact of COVID-19 on consumer mobility and recovery from a distance perspective: a mobile phone data application29
Restaurant recommendation model using textual information to estimate consumer preference: evidence from an online restaurant platform29
Contribution of innovation studies to the intellectual structure of the hospitality and tourism literature29
Role of customers’ multidimensional perceived equity in the mobile food delivery industry28
An analysis of the relationship between ICT infrastructure and international tourism demand in an emerging market25
Exploring the affordances of service robots and the effects on frontline employees in China: a qualitative research in hotels24
Robotic safety and hygiene attributes: visitors’ intention to receive robot-delivered hospitality services24
The psychological premise of spatial presence in 360° virtual tours: the role of the spatial situation in first-time and repeat users23
When social media meets destination marketing: the mediating role of attachment to social media influencer23
Predicting financial performance with intellectual capital using machine learning22
Travellers’ online sharing across different platforms: what and why?22
From user engagement to app love: Investigating the antecedents and consequences of third-party travel app usage22
Co-creation of value in smart ecosystems: past trends and future directions in tourism literature22
Exploring customers’ attitudes to the adoption of robots in tourism and hospitality22
Avoiding food waste from restaurant tickets: a big data management tool21
Aspect-based sentiment analysis on online customer reviews: a case study of technology-supported hotels21
Hotel digital intelligence capability: dimension exploration and scale development21
More than words: the role of personality in shaping the timeliness of online reviews21
Deploying Blockchain in mobile public bazaars’ food supply chain within the tourism and hospitality industry21
Attracting casino visitors through social media: transition from online to offline environment20
How can hotel smartphone apps enhance hotel guest experiences? An integrated model of experiential value19
Adoption of smart technologies in the cruise tourism services: a systematic review and future research agenda19
Kicking the robots: the roles of transformational leadership and fear on service robot risk awareness and robot abuse relationship18
Aligning restaurants and artificial intelligence computing of food delivery service with product development18
The impact of digital transformation practices in the recreation sector on digital behavior decision-making post-COVID-1918
The relations among the dimensions of 3D-printed food: a case of Z and Y generations’ preferences18
The role of technology in the future of restaurant labor17
“Seriously, Australia, why are you so stingy with Wi-Fi?”: customer satisfaction with Wi-Fi speed in Australian hotels and lessons for public Wi-Fi provision17
Rise of the machines: examining the influence of professional service robots attributes on consumers’ experience17
Effects of cognitive, affective and normative drivers of artificial intelligence ChatGPT on continuous use intention17
The impact of customer perceived value on customer satisfaction and loyalty toward the food delivery robot service17
Effects of robot restaurants’ food quality, service quality and high-tech atmosphere perception on customers’ behavioral intentions17
Do kiosks outperform cashiers? An S-O-R framework of restaurant ordering experiences16
Exploring the impact of digital economy on tourism employment15
What influences consumer AI chatbot use intention? An application of the extended technology acceptance model15
Data mining approach investigates Western-style restaurant hospitality management in Taiwan15
Learning effectiveness of 3D virtual reality in hospitality training: a situated cognitive perspective15
The role of virtual reality interactivity in building tourists’ memorable experiences and post-adoption intentions in the COVID-19 era14
Influence of robot coolness and affinity on behavioral intention: examining perceived value as a mediating factor14
Unfolding visual characteristics of social media communication: reflections of smart tourism destinations14
A generalizable sentiment analysis method for creating a hotel dictionary: using big data on TripAdvisor hotel reviews14
Mining and exploring electronic word-of-mouth from Twitter: case of the Java Jazz Festival13
Gains-focused vs risk-averse orientations and their impact on location-based marketing services in tourism13
Boosting the pre-purchase experience through virtual reality. Insights from the cruise industry13
The acceptance of augmented reality tour app for promoting film-induced tourism: the effect of celebrity involvement and personal innovativeness13
The influential role of hotel-generated content on social media12
Is virtual reality technology an effective tool for tourism destination marketing? A flow perspective12
Hotel virtual reality advertising: a presence-mediated model and gender effects12
Subtle success of digitalization in hospitality: a triangulation study11
Expected benefits with using drone food delivery services: its impacts on attitude and behavioral intentions11
Dynamic recommendation algorithms for a COVID-19 restrictions scenario in the restaurant industry11
Investigating the antecedents of tourists’ intention to use travel tracking mobile applications to follow other travelers’ experiences11
The new era of hotel marketing: integrating cutting-edge technologies with core marketing principles11
Revisiting the impact of VR applications on hotel bookings10
Determination of managerial resourcefulness in the Turkish hospitality industry: a grounded theory study10
Enhancing digital service communication strategies10
Text mining in tourism and hospitality research: a bibliometric perspective10
How emotions affect restaurant digital ordering experiences: a comparison of three ordering methods10
Effects of ICTs in mega events on national image formation: the case of PyeongChang Winter Olympic Games in South Korea10
The eWOM adoption model in the hospitality industry: the moderating effect of the vlogger’s review10
The impact of mobile applications on airline ticket purchasing behavior: a quasi-experiment9
A novel ChatGPT-based multimodel framework for tourism review mining: a case study on China’s five sacred mountains9
Digital evolution and emerging revenue management practices: evidence from Aegean airlines distribution channels9
Analysing online customer experience in hotel sector using dynamic topic modelling and net promoter score9
A scale for measuring tourists’ technological competence9
The impact of different types of service robots usage in hotels on guests’ intention to stay9
The mediating and moderating effects on the intention to use navigation apps9
Improving gastro-tourism experience through 3d virtual attractions: evidence from tourists’ self-reported and neurophysiological responses9
The mediation effect of marketing activities toward augmented reality: the perspective of extended customer experience9
The impact of digitalization on labor productivity evolution: evidence from China8
Assessing the effects of user-generated photos on hotel guests’ price, service quality, overall image perceptions and booking intention8
Investigating the impact of large-scale exhibitions on hotel room rates from a spatial-temporal perspective: a case of the Canton Fair in China8
Examining metaverse experiences of people traveling to Turkey amid massive migration waves8
Functionality and usability features of ubiquitous mobile technologies: the acceptance of interactive travel apps8
Forecasting international tourist arrivals in South Korea: a deep learning approach8
A magical cruise journey: service robots for entertainment on board8
Examining Turkish travellers’ non-immersive virtual heritage tour experiences through stimulus–organism–response model8
Who did what and when? The effect of chatbots’ service recovery on customer satisfaction and revisit intention8
Evolution of hospitality and tourism technology research from Journal of Hospitality and Tourism Technology: a computer-assisted qualitative data analysis8
Understanding the determinants of users’ continuance intention to buy low-cost airline flights online8
Role of recommendation sizes and travel involvement in evaluating travel destination recommendation services: comparison between artificial intelligence and travel experts8
Social media engagement of hashtag users in the context of local events: mixed method approach7
“Keep your friends close, but your enemies closer:” ChatGPT in tourism and hospitality7
Understanding employee retention in the age of AI and robotics: a study of technology competencies and turnover intentions in the hotel sector7
Embracing the ChatGPT revolution: unlocking new horizons for tourism7
Anthropomorphism-based artificial intelligence (AI) robots typology in hospitality and tourism7
Estimation of an attribute value peer-to-peer accommodation platform using a choice experiment: focus on Airbnb7
Geocaching in Texas state parks: a technology readiness analysis7
Digital menus innovation diffusion and transformation process of consumer behavior6
Play alone or play together? A comparative study of single- and multi-person interactions in virtual tourism6
The impact of fast-food restaurant customers’ digital transformation on perceived value and well-being6
Is lodging research suffering from methods bias? An assessment of published research during 1990-20166
Discovering a tourism destination with social media data: BERT-based sentiment analysis6
When employees become streamers: the mediating power of friendship and self-congruity6
AI dogs vs. real dogs and human-like robots: clarification, conceptualization, and applications in tourism and hospitality settings6
Understanding Vietnamese consumers’ perception and word-of-mouth intentions towards Airbnb5
Gamification and proenvironmental performance: could tourists return home with more sustainable habits?5
Tourism live streamers as brand ambassadors: investigating their impact on destination brand value through social exchange theory5
Cultural roadblocks? Acceptance of blockchain-based hotel booking among individualistic and collectivistic travelers5
Predicting hotel booking cancelation with machine learning techniques5
Antecedents of using the online food delivery subscription services5
Revising the tourism-induced environment Kuznets curve hypothesis in top 8 Asian economies: the role of ICT and renewable energy consumption5
How customer-driven and vendor-driven information cues shape a travel app user behaviour?5
Technological change in the context of robotic coffee shops: focusing on consumer innovativeness5
Relationships among memorable brand experience, brand preference, and behavioral intentions: focusing on the difference between robot servers and human servers5
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