OOIR: Observatory of International Research

Papers

(The median citation count of Journal of Hospitality and Tourism Technology is 5. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2020-11-01 to 2024-11-01.)

Article	Citations
Voice assistants in hospitality: using artificial intelligence for customer service	73
The role of virtual reality interactivity in building tourists’ memorable experiences and post-adoption intentions in the COVID-19 era	50
Using social learning theory in examining YouTube viewers’ desire to imitate travel vloggers	46
Antecedents and consequences of user engagement in smartphone travel apps	37
Antecedents of human-robot collaboration: theoretical extension of the technology acceptance model	35
Investigating customers’ responses to artificial intelligence chatbots in online travel agencies: the moderating role of product familiarity	35
Is blockchain tourism’s new hope?	33
The acceptance of augmented reality tour app for promoting film-induced tourism: the effect of celebrity involvement and personal innovativeness	32
Is virtual reality technology an effective tool for tourism destination marketing? A flow perspective	32
Exploring customers’ attitudes to the adoption of robots in tourism and hospitality	31
Smart cruising: smart technology applications and their diffusion in cruise tourism	28
Understanding travellers’ reactions to robotic services: a multiple case study approach of robotic hotels	28
Impact of multisensory extended reality on tourism experience journey	27
Revisiting the impact of VR applications on hotel bookings	25
Travelers’ motivations to adopt augmented reality (AR) applications in a tourism destination	25
Advertising value of vlogs on destination visit intention: the mediating role of place attachment among Pakistani tourists	24
The effect of online reviews on restaurant visit intentions: applying signaling and involvement theories	24
A generalizable sentiment analysis method for creating a hotel dictionary: using big data on TripAdvisor hotel reviews	23
Social media communication and destination brand equity	22
Expected benefits with using drone food delivery services: its impacts on attitude and behavioral intentions	21
Technostress and the smart hospitality employee	21
What people TikTok (Douyin) about influencer-endorsed short videos on wine? An exploration of gender and generational differences	21
Impact of customer experience on attitude and utilization intention of a restaurant-menu curation chatbot service	19
Consumer behavior of mobile food ordering app users during COVID-19: dining attitudes, e-satisfaction, perceived risk, and continuance intention	18
Do kiosks outperform cashiers? An S-O-R framework of restaurant ordering experiences	17

The impact of digitalization on labor productivity evolution: evidence from China	17
An analysis of Airbnb online reviews: user experience in 16 U.S. cities	16
Facing the era of smartness: constructing a framework of required technology competencies for hospitality practitioners	15
How emotions affect restaurant digital ordering experiences: a comparison of three ordering methods	15
Functionality and usability features of ubiquitous mobile technologies: the acceptance of interactive travel apps	15
Assessing restaurant review helpfulness through big data: dual-process and social influence theory	15
Rise of the machines: examining the influence of professional service robots attributes on consumers’ experience	15
How children experience virtual reality travel: a psycho-physiological study based on flow theory	15
Understanding how customers engage with social tourism websites	14
Effects of robot restaurants’ food quality, service quality and high-tech atmosphere perception on customers’ behavioral intentions	13
The impact of consumers’ attitudes towards technology on the acceptance of hotel technology-based innovation	13
Learning effectiveness of 3D virtual reality in hospitality training: a situated cognitive perspective	13
Unfolding visual characteristics of social media communication: reflections of smart tourism destinations	13
Discovering a tourism destination with social media data: BERT-based sentiment analysis	13
Evaluating the opportunities, challenges and risks of applying the blockchain technology in tourism: a Delphi study approach	13
The impact of eWOM source credibility on destination visit intention and online involvement: a case of Chinese tourists	12
Evolution of hospitality and tourism technology research from Journal of Hospitality and Tourism Technology: a computer-assisted qualitative data analysis	12
Factors affecting attendees continued use of mobile event applications	12
Digital transformation and human resources planning: the mediating role of innovation	12
Hotel virtual reality advertising: a presence-mediated model and gender effects	12
Understanding Vietnamese consumers’ perception and word-of-mouth intentions towards Airbnb	11
Boosting the pre-purchase experience through virtual reality. Insights from the cruise industry	11
Hindrances to smart tourism development	11
The mediation effect of marketing activities toward augmented reality: the perspective of extended customer experience	11
Co-creation of value in smart ecosystems: past trends and future directions in tourism literature	11
Hotel customers’ behavioral intentions toward service robots: the role of utilitarian and hedonic values	10
Investigating customer acceptance, usage, trust, and perceived safety risk of self-ordering kiosk technology in Malaysian quick-service restaurants during COVID-19 pandemic	10
Can smart tourism technology enhance destination image? The case of the 2018 Taichung World Flora Exposition	10
The impact of different types of service robots usage in hotels on guests’ intention to stay	10
Understanding the determinants of users’ continuance intention to buy low-cost airline flights online	10
Rethinking trust in tourism apps: the moderating effect of age	10
Determinants of satisfaction with online food delivery providers and their impact on restaurant brands	10
Digital evolution and emerging revenue management practices: evidence from Aegean airlines distribution channels	10
The new era of hotel marketing: integrating cutting-edge technologies with core marketing principles	10
Resource-based view theory perspective of information technology capabilities on organizational performance in hospitality firms: a time-lagged investigation	10
An integrated model to explain online review helpfulness in hospitality	9
Aspect-based sentiment analysis on online customer reviews: a case study of technology-supported hotels	9
New technology and tourism industry innovation: evidence from audio-visual patented technologies	9
The influential role of hotel-generated content on social media	9
Assessing technology adoption practices in Chinese theme parks: text mining and sentiment analysis	8
Factors correlated with online travel service adoption: a meta-analysis	8
“Value for money?” Exploring the consumer experience on shared accommodation platforms: evidence from online reviews in China	8
Timing and congruence effects of corporate social responsibility practices on social media crises in the tourism industry	8
Do eReferral, eWOM, familiarity and cultural distance predict enrollment intention? An application of an artificial intelligence technique	8
The influence of personal motivation and environmental stimuli on customer participation and engagement behavior: the mediating role of experience evaluation	8
Influencing factors on the intention of sharing heritage tourism experience in social media	8
Changing tourists’ preferences in the hotel industry amid COVID-19 pandemic	8
When social media meets destination marketing: the mediating role of attachment to social media influencer	8
What drives the adoption of artificial intelligence among consumers in the hospitality sector: a systematic literature review and future agenda	8
Guest editorial: Challenges and prospects of AIoT application in hospitality and tourism marketing	7

Exploring post-pandemic struggles and recoveries in the rural tourism based on Chinese situation: a perspective from the IAD framework	7
Exploring success factors of tourism performing arts by analyses of online reviews	7
The current practices of food and beverage photography and styling in food business	7
Blockchain adoption in the food and beverage industry from a behavioral reasoning perspective: moderating roles of supply chain partnerships	7
A projective approach to understanding the Generation Z’s experience with service robots in restaurants	7
Effects of ICTs in mega events on national image formation: the case of PyeongChang Winter Olympic Games in South Korea	7
What factors drive consumers’ desire to continue using food delivery apps (FDA) in Taiwan after the COVID-19 pandemic?	7
Establishing a blockchain online travel agency with a human–computer interaction perspective	6
Consumer reactions to different robotic servers in theme parks	6
A picture is worth a thousand words: a photo-thematic analysis of city hospitality in municipal popular reporting	6
Virtual reality and augmented reality applications and their effect on tourist engagement: a hybrid review	6
Online communication of accessibility conditions in touristic spots: the design–communication gap in Porto destination	6
The effect of virtual reality experience quality on destination visit intention and virtual reality travel intention	6
Technological change in the context of robotic coffee shops: focusing on consumer innovativeness	6
How customer-driven and vendor-driven information cues shape a travel app user behaviour?	6
Automating tourism online reviews: a neural network based aspect-oriented sentiment classification	6
Relationships among memorable brand experience, brand preference, and behavioral intentions: focusing on the difference between robot servers and human servers	6
Analysing online customer experience in hotel sector using dynamic topic modelling and net promoter score	6
Role of customers’ multidimensional perceived equity in the mobile food delivery industry	5
Mining and exploring electronic word-of-mouth from Twitter: case of the Java Jazz Festival	5
Augmented reality marketing to enhance museum visit intentions	5
Adoption of smart technologies in the cruise tourism services: a systematic review and future research agenda	5
Predicting hotel booking cancelation with machine learning techniques	5
Restaurant recommendation model using textual information to estimate consumer preference: evidence from an online restaurant platform	5
An empirical study on customers’ gambling intention in AI-supported casinos	5
From fan to become tourist: watching online videos as seamlessly connecting travel	5
Attracting casino visitors through social media: transition from online to offline environment	5
The influence of outsourcing activities on the perception of service quality. An empirical study based on online reviews by hotel customers	5
Is lodging research suffering from methods bias? An assessment of published research during 1990-2016	5
The eWOM adoption model in the hospitality industry: the moderating effect of the vlogger’s review	5
Managing service innovations at online travel agencies: evidence from China	5
The impact of the COVID-19 pandemic on travel cryptocurrency and stock market performances: an event-study approach	5
How can hotel smartphone apps enhance hotel guest experiences? An integrated model of experiential value	5
Sarcasm detection in hotel reviews: a multimodal deep learning approach	5
Mapping the concepts evoked by a destination: an approach to the study of a holistic destination image	5