OOIR: Observatory of International Research

Papers

(The median citation count of Journal of Hospitality and Tourism Technology is 6. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-09-01 to 2025-09-01.)

Article	Citations
Antecedents and consequences of strategic online-reputation management: moderating effect of online tools	152
What factors drive consumers’ desire to continue using food delivery apps (FDA) in Taiwan after the COVID-19 pandemic?	85
Consumer behavior of mobile food ordering app users during COVID-19: dining attitudes, e-satisfaction, perceived risk, and continuance intention	64
“Value for money?” Exploring the consumer experience on shared accommodation platforms: evidence from online reviews in China	57
A scoping review of robotic technology in hospitality and tourism	48
Perceptions and challenges of blockchain adoption in tourism industry: a study on trust, privacy and security	45
Consumer reactions to different robotic servers in theme parks	41
Influencing factors on the intention of sharing heritage tourism experience in social media	40
Open innovation solution: new model in the hospitality industry	37
Does offline activity matter? Understanding community attachment to virtual travel communities	37
Understanding the impact of COVID-19 on consumer mobility and recovery from a distance perspective: a mobile phone data application	35
Role of customers’ multidimensional perceived equity in the mobile food delivery industry	35
Contribution of innovation studies to the intellectual structure of the hospitality and tourism literature	35
Restaurant recommendation model using textual information to estimate consumer preference: evidence from an online restaurant platform	35
Hotel customers’ behavioral intentions toward service robots: the role of utilitarian and hedonic values	34
The psychological premise of spatial presence in 360° virtual tours: the role of the spatial situation in first-time and repeat users	31
Predicting financial performance with intellectual capital using machine learning	31
When social media meets destination marketing: the mediating role of attachment to social media influencer	30
Co-creation of value in smart ecosystems: past trends and future directions in tourism literature	30
An analysis of the relationship between ICT infrastructure and international tourism demand in an emerging market	28
Exploring customers’ attitudes to the adoption of robots in tourism and hospitality	28
Robotic safety and hygiene attributes: visitors’ intention to receive robot-delivered hospitality services	28
Integration of critical digital technologies into hospitality and tourism curricula: evidence from QS-ranked universities	26
Exploring the affordances of service robots and the effects on frontline employees in China: a qualitative research in hotels	24
From user engagement to app love: Investigating the antecedents and consequences of third-party travel app usage	24

Adoption of smart technologies in the cruise tourism services: a systematic review and future research agenda	23
Attracting casino visitors through social media: transition from online to offline environment	23
Deploying Blockchain in mobile public bazaars’ food supply chain within the tourism and hospitality industry	22
How can hotel smartphone apps enhance hotel guest experiences? An integrated model of experiential value	22
More than words: the role of personality in shaping the timeliness of online reviews	22
Travellers’ online sharing across different platforms: what and why?	22
Aspect-based sentiment analysis on online customer reviews: a case study of technology-supported hotels	21
Avoiding food waste from restaurant tickets: a big data management tool	21
The relations among the dimensions of 3D-printed food: a case of Z and Y generations’ preferences	18
Hotel digital intelligence capability: dimension exploration and scale development	18
The impact of digital transformation practices in the recreation sector on digital behavior decision-making post-COVID-19	18
The role of technology in the future of restaurant labor	17
Effects of cognitive, affective and normative drivers of artificial intelligence ChatGPT on continuous use intention	16
“Seriously, Australia, why are you so stingy with Wi-Fi?”: customer satisfaction with Wi-Fi speed in Australian hotels and lessons for public Wi-Fi provision	16
Learning effectiveness of 3D virtual reality in hospitality training: a situated cognitive perspective	16
Kicking the robots: the roles of transformational leadership and fear on service robot risk awareness and robot abuse relationship	16
The impact of customer perceived value on customer satisfaction and loyalty toward the food delivery robot service	16
Unraveling the dynamics of mobile wallets in promoting cashless tourism in Bangladesh: implementation of UTAUT2 model	16
Aligning restaurants and artificial intelligence computing of food delivery service with product development	16
Exploring the impact of digital economy on tourism employment	15
What influences consumer AI chatbot use intention? An application of the extended technology acceptance model	15
Data mining approach investigates Western-style restaurant hospitality management in Taiwan	15
Effects of robot restaurants’ food quality, service quality and high-tech atmosphere perception on customers’ behavioral intentions	15
Unfolding visual characteristics of social media communication: reflections of smart tourism destinations	15
Influence of robot coolness and affinity on behavioral intention: examining perceived value as a mediating factor	15
Is virtual reality technology an effective tool for tourism destination marketing? A flow perspective	14
The influential role of hotel-generated content on social media	14
The new era of hotel marketing: integrating cutting-edge technologies with core marketing principles	14
Gains-focused vs risk-averse orientations and their impact on location-based marketing services in tourism	14
The role of virtual reality interactivity in building tourists’ memorable experiences and post-adoption intentions in the COVID-19 era	14
Boosting the pre-purchase experience through virtual reality. Insights from the cruise industry	14
Text mining in tourism and hospitality research: a bibliometric perspective	13
Rational, emotional or both: Decoding service robot adoption in tourism from elaboration likelihood model perspective	13
Subtle success of digitalization in hospitality: a triangulation study	13
Effects of ICTs in mega events on national image formation: the case of PyeongChang Winter Olympic Games in South Korea	13
How hotel AI adoption shapes employee performance? A study based on the transactional theory of stress and coping	13
Dynamic recommendation algorithms for a COVID-19 restrictions scenario in the restaurant industry	13
Investigating the antecedents of tourists’ intention to use travel tracking mobile applications to follow other travelers’ experiences	12
Enhancing digital service communication strategies	12
The eWOM adoption model in the hospitality industry: the moderating effect of the vlogger’s review	12
The impact of different types of service robots usage in hotels on guests’ intention to stay	11
Functionality and usability features of ubiquitous mobile technologies: the acceptance of interactive travel apps	11
The mediation effect of marketing activities toward augmented reality: the perspective of extended customer experience	11
Analysing online customer experience in hotel sector using dynamic topic modelling and net promoter score	11
Optimum combination impact of data privacy on customer trust and willingness to accept personal information collection in the lodging sector	11
Semiotic analysis of metaverse digital humans and cultural communication	11
The impact of digitalization on labor productivity evolution: evidence from China	10
The impact of mobile applications on airline ticket purchasing behavior: a quasi-experiment	10
The mediating and moderating effects on the intention to use navigation apps	10
A scale for measuring tourists’ technological competence	10

Improving gastro-tourism experience through 3d virtual attractions: evidence from tourists’ self-reported and neurophysiological responses	10
A novel ChatGPT-based multimodel framework for tourism review mining: a case study on China’s five sacred mountains	9
A magical cruise journey: service robots for entertainment on board	9
Examining metaverse experiences of people traveling to Turkey amid massive migration waves	9
Examining Turkish travellers’ non-immersive virtual heritage tour experiences through stimulus–organism–response model	9
Forecasting international tourist arrivals in South Korea: a deep learning approach	9
Who did what and when? The effect of chatbots’ service recovery on customer satisfaction and revisit intention	9
Assessing the effects of user-generated photos on hotel guests’ price, service quality, overall image perceptions and booking intention	9
Understanding employee retention in the age of AI and robotics: a study of technology competencies and turnover intentions in the hotel sector	8
Unveiling the impact of negative information on hotel customer service robots’ adoption: an information–motivation–behavioral (IMB) skills model perspective	8
Estimation of an attribute value peer-to-peer accommodation platform using a choice experiment: focus on Airbnb	8
Embracing the ChatGPT revolution: unlocking new horizons for tourism	8
Social media engagement of hashtag users in the context of local events: mixed method approach	8
Understanding the determinants of users’ continuance intention to buy low-cost airline flights online	8
Investigation of the influences of emotional–cognitive–social responses of service robot on consumers’ hotel stay intention in Japan	8
Role of recommendation sizes and travel involvement in evaluating travel destination recommendation services: comparison between artificial intelligence and travel experts	8
Anthropomorphism-based artificial intelligence (AI) robots typology in hospitality and tourism	8
Investigating the impact of large-scale exhibitions on hotel room rates from a spatial-temporal perspective: a case of the Canton Fair in China	8
How customer-driven and vendor-driven information cues shape a travel app user behaviour?	8
“Keep your friends close, but your enemies closer:” ChatGPT in tourism and hospitality	8
AI dogs vs. real dogs and human-like robots: clarification, conceptualization, and applications in tourism and hospitality settings	7
Discovering a tourism destination with social media data: BERT-based sentiment analysis	7
Gamification and proenvironmental performance: could tourists return home with more sustainable habits?	7
Antecedents of using the online food delivery subscription services	7
Predicting hotel booking cancelation with machine learning techniques	7
Play alone or play together? A comparative study of single- and multi-person interactions in virtual tourism	7
Understanding Vietnamese consumers’ perception and word-of-mouth intentions towards Airbnb	7
Technological change in the context of robotic coffee shops: focusing on consumer innovativeness	7
Digital menus innovation diffusion and transformation process of consumer behavior	7
The impact of fast-food restaurant customers’ digital transformation on perceived value and well-being	7
When employees become streamers: the mediating power of friendship and self-congruity	7
Cultural roadblocks? Acceptance of blockchain-based hotel booking among individualistic and collectivistic travelers	7
Enhancing user engagement and loyalty in online travel agents: a gamification approach	6
Relationships among memorable brand experience, brand preference, and behavioral intentions: focusing on the difference between robot servers and human servers	6
Exploring the relationship between trusts, likability, brand loyalty, and revisit intentions in the context of Airbnb	6
Evaluating the opportunities, challenges and risks of applying the blockchain technology in tourism: a Delphi study approach	6
Tourism live streamers as brand ambassadors: investigating their impact on destination brand value through social exchange theory	6
The effect of virtual reality experience quality on destination visit intention and virtual reality travel intention	6
Revising the tourism-induced environment Kuznets curve hypothesis in top 8 Asian economies: the role of ICT and renewable energy consumption	6
Investigating customers’ responses to artificial intelligence chatbots in online travel agencies: the moderating role of product familiarity	6