OOIR: Observatory of International Research

Papers

(The median citation count of Journal of Hospitality and Tourism Technology is 5. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-11-01 to 2025-11-01.)

Article	Citations
Antecedents and consequences of strategic online-reputation management: moderating effect of online tools	166
Consumer behavior of mobile food ordering app users during COVID-19: dining attitudes, e-satisfaction, perceived risk, and continuance intention	94
What factors drive consumers’ desire to continue using food delivery apps (FDA) in Taiwan after the COVID-19 pandemic?	65
Understanding the role of integrated channel service attributes in restaurant customer empowerment	58
“Value for money?” Exploring the consumer experience on shared accommodation platforms: evidence from online reviews in China	51
Open innovation solution: new model in the hospitality industry	49
Influencing factors on the intention of sharing heritage tourism experience in social media	47
Consumer reactions to different robotic servers in theme parks	44
A scoping review of robotic technology in hospitality and tourism	43
Perceptions and challenges of blockchain adoption in tourism industry: a study on trust, privacy and security	42
Does offline activity matter? Understanding community attachment to virtual travel communities	42
Understanding the impact of COVID-19 on consumer mobility and recovery from a distance perspective: a mobile phone data application	38
Role of customers’ multidimensional perceived equity in the mobile food delivery industry	37
Hotel customers’ behavioral intentions toward service robots: the role of utilitarian and hedonic values	37
How the dimensions of robotic service quality shape consumer perceived value and engagement	36
Restaurant recommendation model using textual information to estimate consumer preference: evidence from an online restaurant platform	36
Contribution of innovation studies to the intellectual structure of the hospitality and tourism literature	35
Integration of critical digital technologies into hospitality and tourism curricula: evidence from QS-ranked universities	33
Predicting financial performance with intellectual capital using machine learning	33
Co-creation of value in smart ecosystems: past trends and future directions in tourism literature	32
Exploring the affordances of service robots and the effects on frontline employees in China: a qualitative research in hotels	31
From user engagement to app love: Investigating the antecedents and consequences of third-party travel app usage	29
Restaurant daily demand prediction: modeling competition and agglomeration effects using spatial-temporal dual graph attention networks	29
Do I have to tip? Preservice tipping in technology-facilitated service encounters	29
Crossing the innovation chasm: when and how to deploy service robots and facilitate customer adoption at restaurants	28

Is immersion always a good thing? Immersive experience and meaningful experience in digital museums	28
An analysis of the relationship between ICT infrastructure and international tourism demand in an emerging market	28
Robotic safety and hygiene attributes: visitors’ intention to receive robot-delivered hospitality services	28
When social media meets destination marketing: the mediating role of attachment to social media influencer	26
Travellers’ online sharing across different platforms: what and why?	25
The psychological premise of spatial presence in 360° virtual tours: the role of the spatial situation in first-time and repeat users	25
Deploying Blockchain in mobile public bazaars’ food supply chain within the tourism and hospitality industry	25
More than words: the role of personality in shaping the timeliness of online reviews	25
Understanding metaverse support and metaverse tourism support: from a stimulus–organism–response perspective	24
How can hotel smartphone apps enhance hotel guest experiences? An integrated model of experiential value	23
Hotel digital intelligence capability: dimension exploration and scale development	21
Attracting casino visitors through social media: transition from online to offline environment	21
Adoption of smart technologies in the cruise tourism services: a systematic review and future research agenda	20
Unraveling the dynamics of mobile wallets in promoting cashless tourism in Bangladesh: implementation of UTAUT2 model	19
Aspect-based sentiment analysis on online customer reviews: a case study of technology-supported hotels	19
Do travelers’ service encounter preferences vary according to different travel models? An empirical study based on mining user-generated content	19
Avoiding food waste from restaurant tickets: a big data management tool	19
Effects of cognitive, affective and normative drivers of artificial intelligence ChatGPT on continuous use intention	19
The effect of robot anthropomorphism on employee recovery of robot service failures: the mediation of employee empathy	19
Learning effectiveness of 3D virtual reality in hospitality training: a situated cognitive perspective	18
What influences consumer AI chatbot use intention? An application of the extended technology acceptance model	18
The impact of customer perceived value on customer satisfaction and loyalty toward the food delivery robot service	18
Effects of robot restaurants’ food quality, service quality and high-tech atmosphere perception on customers’ behavioral intentions	17
The impact of digital transformation practices in the recreation sector on digital behavior decision-making post-COVID-19	17
Aligning restaurants and artificial intelligence computing of food delivery service with product development	17
The relations among the dimensions of 3D-printed food: a case of Z and Y generations’ preferences	16
Kicking the robots: the roles of transformational leadership and fear on service robot risk awareness and robot abuse relationship	16
The role of technology in the future of restaurant labor	16
A comprehensive analysis of non-immersive virtual reality in tourism: technical, emotional, andpractical implications	16
The role of virtual reality interactivity in building tourists’ memorable experiences and post-adoption intentions in the COVID-19 era	15
Unlocking performance: how innovation and employee resilience shape competitive advantage in the hotel industry	15
Unfolding visual characteristics of social media communication: reflections of smart tourism destinations	15
Is virtual reality technology an effective tool for tourism destination marketing? A flow perspective	14
The impact of real-time hyper-personalisation in AI-generated tourism images	14
Understanding antecedents of customer resistance towards AI-driven drone food delivery service: a hybrid SEM-ANN approach	14
Robots behind the bar: senior patrons’ perspectives on automated bartending experience	14
How hotel AI adoption shapes employee performance? A study based on the transactional theory of stress and coping	14
Influence of robot coolness and affinity on behavioral intention: examining perceived value as a mediating factor	14
Gains-focused vs risk-averse orientations and their impact on location-based marketing services in tourism	14
Exploring the impact of digital economy on tourism employment	14
The influential role of hotel-generated content on social media	13
Exploring the impact of tourists’ digital skills on travel intentions: an empirical study based on latent profile analysis	13
The new era of hotel marketing: integrating cutting-edge technologies with core marketing principles	13
Effects of ICTs in mega events on national image formation: the case of PyeongChang Winter Olympic Games in South Korea	13
Investigating the antecedents of tourists’ intention to use travel tracking mobile applications to follow other travelers’ experiences	13
Rational, emotional or both: Decoding service robot adoption in tourism from elaboration likelihood model perspective	13
Dynamic recommendation algorithms for a COVID-19 restrictions scenario in the restaurant industry	12
Enhancing digital service communication strategies	12
Optimum combination impact of data privacy on customer trust and willingness to accept personal information collection in the lodging sector	12
Text mining in tourism and hospitality research: a bibliometric perspective	12

The mediation effect of marketing activities toward augmented reality: the perspective of extended customer experience	11
Antecedents of perceived coolness in internet-famous restaurants and its effect on customers’ positiveword-of-mouth	11
The digital tightrope: balancing value and ethics in hotel transformation	11
The impact of different types of service robots usage in hotels on guests’ intention to stay	11
The eWOM adoption model in the hospitality industry: the moderating effect of the vlogger’s review	11
Anthropomorphic robotic chef in quick-service restaurants: analysis of customers’ behavioral intentions	11
Subtle success of digitalization in hospitality: a triangulation study	11
Semiotic analysis of metaverse digital humans and cultural communication	11
Functionality and usability features of ubiquitous mobile technologies: the acceptance of interactive travel apps	10
What they want and what they get: the expectations and experiences of customers when encountering smart services in hotels	10
The mediating and moderating effects on the intention to use navigation apps	10
A novel ChatGPT-based multimodel framework for tourism review mining: a case study on China’s five sacred mountains	10
Exploring cultural heritage in virtual Seoul: the avatar-guided and solo metaverse tour experiences in Bukchon Hanok Village	10
Analysing online customer experience in hotel sector using dynamic topic modelling and net promoter score	10
The impact of mobile applications on airline ticket purchasing behavior: a quasi-experiment	10
A scale for measuring tourists’ technological competence	10
Forecasting international tourist arrivals in South Korea: a deep learning approach	9
Assessing the effects of user-generated photos on hotel guests’ price, service quality, overall image perceptions and booking intention	9
Improving gastro-tourism experience through 3d virtual attractions: evidence from tourists’ self-reported and neurophysiological responses	9
A magical cruise journey: service robots for entertainment on board	9
Examining Turkish travellers’ non-immersive virtual heritage tour experiences through stimulus–organism–response model	9
Who did what and when? The effect of chatbots’ service recovery on customer satisfaction and revisit intention	9
Examining metaverse experiences of people traveling to Turkey amid massive migration waves	9
AI-driven competitive advantage model in tourism: integrating model of HOTE model and performances model (HOTE-P adoption model)	9
The impact of digitalization on labor productivity evolution: evidence from China	9
Understanding the determinants of users’ continuance intention to buy low-cost airline flights online	8
Investigating the impact of large-scale exhibitions on hotel room rates from a spatial-temporal perspective: a case of the Canton Fair in China	8
Understanding employee retention in the age of AI and robotics: a study of technology competencies and turnover intentions in the hotel sector	8
Realistic and nonrealistic VR travel scenes: an exploratory study of VR travel scene and influence mechanisms of tourists’ behavioral intentions	8
Social media engagement of hashtag users in the context of local events: mixed method approach	8
Estimation of an attribute value peer-to-peer accommodation platform using a choice experiment: focus on Airbnb	8
Role of recommendation sizes and travel involvement in evaluating travel destination recommendation services: comparison between artificial intelligence and travel experts	8
Investigation of the influences of emotional–cognitive–social responses of service robot on consumers’ hotel stay intention in Japan	7
The effects of social comparison in social media on travel decision making: the role of fear of missing out	7
Predicting hotel booking cancelation with machine learning techniques	7
The impact of fast-food restaurant customers’ digital transformation on perceived value and well-being	7
Embracing the ChatGPT revolution: unlocking new horizons for tourism	7
Unveiling the impact of negative information on hotel customer service robots’ adoption: an information–motivation–behavioral (IMB) skills model perspective	7
AI dogs vs. real dogs and human-like robots: clarification, conceptualization, and applications in tourism and hospitality settings	7
Blockchain-based loyalty programs in the hotel industry: a systematic review	7
Discovering a tourism destination with social media data: BERT-based sentiment analysis	7
Anthropomorphism-based artificial intelligence (AI) robots typology in hospitality and tourism	7
“Keep your friends close, but your enemies closer:” ChatGPT in tourism and hospitality	7
Play alone or play together? A comparative study of single- and multi-person interactions in virtual tourism	7
Digital menus innovation diffusion and transformation process of consumer behavior	7
When employees become streamers: the mediating power of friendship and self-congruity	7
Cultural roadblocks? Acceptance of blockchain-based hotel booking among individualistic and collectivistic travelers	6
Gamification and proenvironmental performance: could tourists return home with more sustainable habits?	6
Understanding Vietnamese consumers’ perception and word-of-mouth intentions towards Airbnb	6
Tourism, technology and sustainability: exploring autonomous vehicle adoption	6
Technological change in the context of robotic coffee shops: focusing on consumer innovativeness	6
Revising the tourism-induced environment Kuznets curve hypothesis in top 8 Asian economies: the role of ICT and renewable energy consumption	6
Antecedents of using the online food delivery subscription services	5
Investigating customers’ responses to artificial intelligence chatbots in online travel agencies: the moderating role of product familiarity	5
The effect of virtual reality experience quality on destination visit intention and virtual reality travel intention	5
Smart cruising: smart technology applications and their diffusion in cruise tourism	5
Virtual reality and augmented reality applications and their effect on tourist engagement: a hybrid review	5
Relationships among memorable brand experience, brand preference, and behavioral intentions: focusing on the difference between robot servers and human servers	5
Enhancing user engagement and loyalty in online travel agents: a gamification approach	5
Evaluating the opportunities, challenges and risks of applying the blockchain technology in tourism: a Delphi study approach	5
Exploring how influencers shape their followers’ restaurant reviews through social network analysis and text mining	5
Assessing the quality of smart tourism technology: development and validation of a measurement scale	5
Publisher’s note	5
Tourism live streamers as brand ambassadors: investigating their impact on destination brand value through social exchange theory	5
Exploring the relationship between trusts, likability, brand loyalty, and revisit intentions in the context of Airbnb	5
Autonomous taxi coping with tourism mobility stress and protecting the environment: travel group types and generational comparisons	5
Unveiling the tech an analysis of luxury hotel technology perceptions and its impact on guests’ patronage and willingness to pay more	5
Navigating hospitality innovation (1995–2023): a bibliometric review and forward outlook	5