Journal of Hospitality and Tourism Technology

Article	Citations
Understanding the role of integrated channel service attributes in restaurant customer empowerment	121
Antecedents and consequences of strategic online-reputation management: moderating effect of online tools	68
Consumer behavior of mobile food ordering app users during COVID-19: dining attitudes, e-satisfaction, perceived risk, and continuance intention	60
What factors drive consumers’ desire to continue using food delivery apps (FDA) in Taiwan after the COVID-19 pandemic?	55
Snap, share, savor: unpacking the influences behind users’ intention to share food photography at nostalgia–themed restaurants on WeChat	54
Four-stage framework of tourism decision-making in the social media era	52
Enhancing “virtual museum tour” experience with informative and design features: a neuromarketing research	49
Influencing factors on the intention of sharing heritage tourism experience in social media	48
Perceptions and challenges of blockchain adoption in tourism industry: a study on trust, privacy and security	47
A scoping review of robotic technology in hospitality and tourism	46
The role of digital technologies in the development of cultural heritage tourism, Sheikh Safi al-Din Khanegah and shrine ensemble – registered by UNESCO	46
Open innovation solution: new model in the hospitality industry	44
When the match is right: how influencer–brand–follower congruence drives travel purchase behavior	43
Artificial intelligence-generated or user-generated content: the influence of episodic future thinking on age-related pre-travel information preference	40
Understanding the impact of COVID-19 on consumer mobility and recovery from a distance perspective: a mobile phone data application	36
Humanoid service robots in hotels: consumer interactions and evaluations	34
Does offline activity matter? Understanding community attachment to virtual travel communities	33
Contribution of innovation studies to the intellectual structure of the hospitality and tourism literature	31
How the dimensions of robotic service quality shape consumer perceived value and engagement	31
Storytelling influence: how digital narratives foster prosocial behavior in museums	30
Role of customers’ multidimensional perceived equity in the mobile food delivery industry	30
Beyond the stars: predicting guest satisfaction through NLP and machine learning of hotel reviews	30
Controllable live-streaming boosts travel intentions via imagination and fantasy	29
Restaurant recommendation model using textual information to estimate consumer preference: evidence from an online restaurant platform	27
Hotel customers’ behavioral intentions toward service robots: the role of utilitarian and hedonic values	27

Restaurant daily demand prediction: modeling competition and agglomeration effects using spatial-temporal dual graph attention networks	26
Adopting med-tourism apps by foreign medical tourists in India: a behavioral reasoning theory perspective	26
An analysis of the relationship between ICT infrastructure and international tourism demand in an emerging market	25
Robotic safety and hygiene attributes: visitors’ intention to receive robot-delivered hospitality services	25
Predicting financial performance with intellectual capital using machine learning	24
The role of Industry 4.0 in accelerating ecotourism for sustainable development: a comprehensive literature review	24
The psychological premise of spatial presence in 360° virtual tours: the role of the spatial situation in first-time and repeat users	23
Exploring the affordances of service robots and the effects on frontline employees in China: a qualitative research in hotels	23
Crossing the innovation chasm: when and how to deploy service robots and facilitate customer adoption at restaurants	23
Is immersion always a good thing? Immersive experience and meaningful experience in digital museums	23
Do I have to tip? Preservice tipping in technology-facilitated service encounters	23
When social media meets destination marketing: the mediating role of attachment to social media influencer	22
Co-creation of value in smart ecosystems: past trends and future directions in tourism literature	22
Integration of critical digital technologies into hospitality and tourism curricula: evidence from QS-ranked universities	22
From user engagement to app love: Investigating the antecedents and consequences of third-party travel app usage	21
Hotel digital intelligence capability: dimension exploration and scale development	20
Machine learning assessment of drivers of tourist arrivals in Istanbul: evidence from economic, climatic and behavioral indicators	20
Enhancing quality of life through generative AI: tourist inspiration in travel information search	19
The effect of robot anthropomorphism on employee recovery of robot service failures: the mediation of employee empathy	19
More than words: the role of personality in shaping the timeliness of online reviews	19
Deploying Blockchain in mobile public bazaars’ food supply chain within the tourism and hospitality industry	19
Leveraging big data and spatial analysis for customer-centric evaluation of Chinese tourism performing arts	19
Metadiscourse in AI-generated hotel review summaries	19
Adoption of smart technologies in the cruise tourism services: a systematic review and future research agenda	18
Understanding metaverse support and metaverse tourism support: from a stimulus–organism–response perspective	18
Avoiding food waste from restaurant tickets: a big data management tool	18
Attracting casino visitors through social media: transition from online to offline environment	18
How to enhance the offline travel intention of the online experience? A big data method based on text-picture	18
Aspect-based sentiment analysis on online customer reviews: a case study of technology-supported hotels	18
Travellers’ online sharing across different platforms: what and why?	17
Enhancing the experience economy, marketing and sustainability in tourism event stages through smart technologies	17
A comprehensive analysis of non-immersive virtual reality in tourism: technical, emotional, andpractical implications	16
The relations among the dimensions of 3D-printed food: a case of Z and Y generations’ preferences	16
Do travelers’ service encounter preferences vary according to different travel models? An empirical study based on mining user-generated content	16
The impact of digital transformation practices in the recreation sector on digital behavior decision-making post-COVID-19	15
From AI awareness to employee negative feedback seeking behavior in hotel: an examination with conservation of resources theory	15
Corrigendum: Navigating the digital horizon: how AI-powered chatbots are redefining engagement in online travel agencies (OTAs)	15
From immersion to implementation: a co-creative framework for XR integration in medical hospitality services	14
Unraveling the dynamics of mobile wallets in promoting cashless tourism in Bangladesh: implementation of UTAUT2 model	14
What influences consumer AI chatbot use intention? An application of the extended technology acceptance model	14
Can virtual games inspire travel intention? The role of gaming experience and mental imagery	14
The role of technology in the future of restaurant labor	14
Effects of cognitive, affective and normative drivers of artificial intelligence ChatGPT on continuous use intention	14
Understanding antecedents of customer resistance towards AI-driven drone food delivery service: a hybrid SEM-ANN approach	14
Aligning restaurants and artificial intelligence computing of food delivery service with product development	14
Kicking the robots: the roles of transformational leadership and fear on service robot risk awareness and robot abuse relationship	14
The impact of customer perceived value on customer satisfaction and loyalty toward the food delivery robot service	14
Service and technology factors shaping digital visitor experience: evidence from Chinese Museums using SEM and fsQCA	13
Maximizing business value through effective communication and collaboration: data science and stakeholder engagement at sky betting and gaming	13
Exploring the impact of digital economy on tourism employment	13

Unlocking performance: how innovation and employee resilience shape competitive advantage in the hotel industry	13
The impact of digital governance on tourism efficiency: spatial effects and insights from China’s smart city pilots	13
From stimuli to adoption: an S-O-R approach to blockchain use in tourism	12
“My effort is worthwhile”: unpacking tourists’ emotional returns and behavioral engagement with AI	12
Virtual influencers, real reservations: how do virtual influencers boost hotel bookings?	12
Influence of robot coolness and affinity on behavioral intention: examining perceived value as a mediating factor	12
The impact of real-time hyper-personalisation in AI-generated tourism images	12
Exploring smart airport technology adoption: an integrated TAM–TPB approach with dual-process perspective	11
The influential role of hotel-generated content on social media	11
Rational, emotional or both: Decoding service robot adoption in tourism from elaboration likelihood model perspective	11
The new era of hotel marketing: integrating cutting-edge technologies with core marketing principles	11
Connecting green dots: the role of social media in sustainable tourism decision-making	11
How hotel AI adoption shapes employee performance? A study based on the transactional theory of stress and coping	11
Drivers of engagement with influencer posts about tourism destinations on Instagram: the role of number of followers, destination connection and content sentiment	11
Robots behind the bar: senior patrons’ perspectives on automated bartending experience	11
Optimum combination impact of data privacy on customer trust and willingness to accept personal information collection in the lodging sector	10
Navigating the digital horizon: how AI-powered chatbots are redefining engagement in online travel agencies (OTAs)	10
Dynamic recommendation algorithms for a COVID-19 restrictions scenario in the restaurant industry	10
Subtle success of digitalization in hospitality: a triangulation study	10
The impact of alternate reality games on tourists’ loyalty behaviors: mediating effect of memorable tourism experience and cultural knowledge	10
Antecedents of perceived coolness in internet-famous restaurants and its effect on customers’ positiveword-of-mouth	10
Enhancing digital service communication strategies	10
Investigating the antecedents of tourists’ intention to use travel tracking mobile applications to follow other travelers’ experiences	10
Sustaining tourists’ adoption of generative AI for travel planning: the role of information quality and AI literacy	10
Semiotic analysis of metaverse digital humans and cultural communication	9
Exploring the impact of tourists’ digital skills on travel intentions: an empirical study based on latent profile analysis	9
The eWOM adoption model in the hospitality industry: the moderating effect of the vlogger’s review	9
The digital tightrope: balancing value and ethics in hotel transformation	9
Resilience and reconfiguration: leveraging IT-enabled absorptive capacity to enhance supply chain management in China’s tourism industry	9
Text mining in tourism and hospitality research: a bibliometric perspective	9
Memes in Motion: do quirky tourism shorts spark travel intention? A dual-pathway study based on ELM-CLT theory	8
Analysing online customer experience in hotel sector using dynamic topic modelling and net promoter score	8
The impact of different types of service robots usage in hotels on guests’ intention to stay	8
Exploring the relationship between immersive digital tourism and college students’ travel behavioral intentions	8
Social media food photos and brand engagement: role of content source, authenticity, brand stereotypes and online community influence	8
Information doesn’t work? Testing experiential drivers of VR application in heritage tourism by affective-cognitive pathways	8
Anthropomorphic robotic chef in quick-service restaurants: analysis of customers’ behavioral intentions	8
From review filtering to topic modeling: a deep learning-based approach for analyzing negative online reviews of five-star hotels	8
AI use dilemma: investigating how and when AI use leads to deviant workplace behavior	7
What they want and what they get: the expectations and experiences of customers when encountering smart services in hotels	7
The impact of mobile applications on airline ticket purchasing behavior: a quasi-experiment	7
Technology for good? Rethinking human–AI synergy in normative messaging for sustainable consumption	7
Exploring cultural heritage in virtual Seoul: the avatar-guided and solo metaverse tour experiences in Bukchon Hanok Village	7
The impact of digitalization on labor productivity evolution: evidence from China	7
The mediating and moderating effects on the intention to use navigation apps	7
A scale for measuring tourists’ technological competence	7
Improving gastro-tourism experience through 3d virtual attractions: evidence from tourists’ self-reported and neurophysiological responses	7
Examining Turkish travellers’ non-immersive virtual heritage tour experiences through stimulus–organism–response model	6
Functionality and usability features of ubiquitous mobile technologies: the acceptance of interactive travel apps	6
Sustainability readiness and IoT readiness in hotels: strategic development paths	6
Who did what and when? The effect of chatbots’ service recovery on customer satisfaction and revisit intention	6
Persuasive power of social media: exploring its impact on tourist psychology, spending behavior and financial well-being using mixed-method approach	6
Forecasting international tourist arrivals in South Korea: a deep learning approach	6
A novel ChatGPT-based multimodel framework for tourism review mining: a case study on China’s five sacred mountains	6
Examining metaverse experiences of people traveling to Turkey amid massive migration waves	6
AI-driven competitive advantage model in tourism: integrating model of HOTE model and performances model (HOTE-P adoption model)	5
Realistic and nonrealistic VR travel scenes: an exploratory study of VR travel scene and influence mechanisms of tourists’ behavioral intentions	5
Investigating the impact of large-scale exhibitions on hotel room rates from a spatial-temporal perspective: a case of the Canton Fair in China	5
Anthropomorphism-based artificial intelligence (AI) robots typology in hospitality and tourism	5
Dual-process trust formation in travel chatbots: a heuristic-systematic model of cognitive and affective pathways	5
Harnessing frontline managers’ values for ethical AI and enhanced customer trust in tourism industry	5
Service robot technologies as social actors: a systematic review	5
Social media engagement of hashtag users in the context of local events: mixed method approach	5
A magical cruise journey: service robots for entertainment on board	5
Understanding employee retention in the age of AI and robotics: a study of technology competencies and turnover intentions in the hotel sector	5
Adaptive engagement in smart tourism: a context-sensitive multi-condition model for older adults	5
The path to possession: how intention to use virtual reality shapes psychological ownership in tourism	5
Estimation of an attribute value peer-to-peer accommodation platform using a choice experiment: focus on Airbnb	5
Role of recommendation sizes and travel involvement in evaluating travel destination recommendation services: comparison between artificial intelligence and travel experts	5
Embracing the ChatGPT revolution: unlocking new horizons for tourism	5
Unveiling the impact of negative information on hotel customer service robots’ adoption: an information–motivation–behavioral (IMB) skills model perspective	4
Motivation, evaluation and risk for consumer approach behaviors in smart hotel: a cumulative prospect theory with a fuzzy-set approach	4
Social media and culinary heritage travel in the digital age: scale development and validation	4
Discovering a tourism destination with social media data: BERT-based sentiment analysis	4
Investigation of the influences of emotional–cognitive–social responses of service robot on consumers’ hotel stay intention in Japan	4
Unlocking determinants influencing intention to use metaverse technology: an integration of self-determination theory and UTAUT2	4
“Keep your friends close, but your enemies closer:” ChatGPT in tourism and hospitality	4
Blockchain-based loyalty programs in the hotel industry: a systematic review	4
How does AI perform as a tour guide? A user-based assessment through the ChatGPT tour guide performance model at Gordion	4
When employees become streamers: the mediating power of friendship and self-congruity	4

AI dogs vs. real dogs and human-like robots: clarification, conceptualization, and applications in tourism and hospitality settings	4
Predicting hotel booking cancelation with machine learning techniques	4
Digital menus innovation diffusion and transformation process of consumer behavior	3
The impact of fast-food restaurant customers’ digital transformation on perceived value and well-being	3
Play alone or play together? A comparative study of single- and multi-person interactions in virtual tourism	3
Corporate digital responsibility and sustainable performance in tourism and hospitality: the moderating role of responsible artificial intelligence	3
Applying protection motivation theory to hotel employees’ compliance with information systems security policies: the moderating role of generational differences	3
How can use and gratification attributes evoke on-site travel intention in digital museum tourism? A serial mediation model	3
Authentically exotic: understanding how video games foster cultural adaptation and destination image formation among foreign players	3
Tourism, technology and sustainability: exploring autonomous vehicle adoption	3
The effects of social comparison in social media on travel decision making: the role of fear of missing out	3
Attitude and behavioral intention toward 3D food printers: UTAUT approach from the kitchen employees’ perspective	3
Gamification and proenvironmental performance: could tourists return home with more sustainable habits?	3
Understanding Vietnamese consumers’ perception and word-of-mouth intentions towards Airbnb	3
Evaluating the opportunities, challenges and risks of applying the blockchain technology in tourism: a Delphi study approach	2
Tourism live streamers as brand ambassadors: investigating their impact on destination brand value through social exchange theory	2
Extrinsic and intrinsic motives to boost employee cybersecurity behavior and organisational cyber-resilience in hotels: mediation and moderation analysis	2
Enhancing user engagement and loyalty in online travel agents: a gamification approach	2
Exploring how influencers shape their followers’ restaurant reviews through social network analysis and text mining	2
Relationships among memorable brand experience, brand preference, and behavioral intentions: focusing on the difference between robot servers and human servers	2
Investigating customers’ responses to artificial intelligence chatbots in online travel agencies: the moderating role of product familiarity	2
Dehumanized by automation: how guest–robot interactions foster the objectified perception of hotel frontline employees	2
How AI-driven sustainable empowerment strategies enhance sustainable tourism development	2
Autonomous taxi coping with tourism mobility stress and protecting the environment: travel group types and generational comparisons	2
Challenges in embracing 3D-printed food as a culinary innovation in restaurant operations: insightsfrom chefs	2
Unveiling the tech an analysis of luxury hotel technology perceptions and its impact on guests’ patronage and willingness to pay more	2
The effect of virtual reality experience quality on destination visit intention and virtual reality travel intention	2
Antecedents of using the online food delivery subscription services	2
Technological change in the context of robotic coffee shops: focusing on consumer innovativeness	2
Cultural roadblocks? Acceptance of blockchain-based hotel booking among individualistic and collectivistic travelers	2
Exploring the relationship between trusts, likability, brand loyalty, and revisit intentions in the context of Airbnb	2
How tie strength and face consciousness moderate the impact of social media on impulsive travel intentions: a social-technical perspective	2
Virtual reality and augmented reality applications and their effect on tourist engagement: a hybrid review	2
Bridging the gap: how psychological and social dynamics influence guest loyalty in AI-driven interactions	2
Assessing the quality of smart tourism technology: development and validation of a measurement scale	2
Perceptions of internet connectivity among high-altitude trekkers: evidence from the most popular Himalayan trekking destinations	2
Publisher’s note	2
Revising the tourism-induced environment Kuznets curve hypothesis in top 8 Asian economies: the role of ICT and renewable energy consumption	2
Understanding visitors’ trust in human−robot interaction in museum scene: an elaboration likelihood perspective	2