Electronic Commerce Research and Applications

Article	Citations
Collaboration or Encroachment? The Content Provider’s Strategic Content Provision Strategy	124
Voice artificial intelligence service failure and customer complaint behavior: The mediation effect of customer emotion	108
A systematic literature review on social commerce: Assessing the past and guiding the future	90
Research on customer satisfaction of pharmaceutical e-commerce logistics service under service encounter theory	84
The roles of user interface design and uncertainty avoidance in B2C ecommerce success: Using evidence from three national cultures	72
Understanding consumer engagement with brand posts on social media: The effects of post linguistic styles	66
The dual-process model of product information and habit in influencing consumers’ purchase intention: The role of live streaming features	65
Why do consumers hesitate to purchase in live streaming? A perspective of interaction between participants	59
Strategic adoption of the recommender system under online retailer competition and consumer search	59
A study on interplatform competition based on a Lotka–Volterra competition model focusing on network externality	55
The interaction effect of online composite reviews and time pressure on information persuasiveness: A heuristic-systematic perspective	50
Editorial Board	48
Not all qualities are equal: Moderating role of online shopper conscientiousness in quality evaluation	45
Personalized product recommendations and firm performance	44
Advertising mode of duopoly competitive enterprises based on asymmetric cost efficiency and converter preference	43
Understanding the influence mechanism of advertising avoidance from an S-O-R perspective: An empirical study based on “Qiafan” videos of Bilibili	42
Strategies for online game publishers to counter third-party cheats	42
Editorial Board	41
Leveraging attribute latent features for addressing new item cold-start issue	41
The launch of new products: New technology driven firm-user interactions with key opinion leaders for single and multiple interactions	40
Editorial Board	39
Understanding virtual agents’ service quality in the context of customer service: A fit-viability perspective	39
Editorial Board	39
When and how does decoy effect work? The roles of salience and risk aversion in the consumer decision-making process	38
Reputational assets and social media marketing activeness: Empirical insights from China	36

Keyword targeting optimization in sponsored search advertising: Combining selection and matching	36
Spatial CRM and location strategy: E-commerce solutions in the furniture industry. Case of IKEA pick-up points in Poland	36
Whom to benefit? Competing platforms’ strategic investment in recommender systems	35
CDR-ULPT:Cross-domain recommendation for e-commerce using user-level preferences transfer network	33
Editorial Board	30
An uncertainty-oriented cost-sensitive credit scoring framework with multi-objective feature selection	29
Graphic or short video? The influence mechanism of UGC types on consumers' purchase intention—Take Xiaohongshu as an example	29
Editorial Board	29
GTR: An explainable Graph Topic-aware Recommender for scholarly document	28
Risk-return modelling in the p2p lending market: Trends, gaps, recommendations and future directions	28
The effects of trust and platform innovation characteristics on consumer behaviors in social commerce: A social influence perspective	27
Online reviews and high-involvement product sales: Evidence from offline sales in the Chinese automobile industry	27
Human-machine hybrid prediction market: A promising sales forecasting solution for E-commerce enterprises	26
Too few, too many, just right: Creating the necessary number of segments for large online customer populations	26
The effects of user- and marketer-generated content on customer satisfaction: A textual analysis approach	25
Emerging technology-based online scheduling for instant delivery in the O2O retail era	24
Modulating your speech rate: The effect of speech rate on crowdfunding performance	24
Predicting l-CrossSold products using connected components: A clustering-based recommendation system	24
Dynamic pricing vs. pre-announced pricing in supply chain with consumer heterogeneity	24
Viral marketing strategies with dual incentives	23
Online property brokerage platform and prices of second-hand houses: Evidence from Lianjia’s entry	23
On bridging consumer health search across languages using cross-lingual word space	23
The impact of online medical team participation on physicians’ individual online service	22
Third-party sellers’ product entry strategy and its sales impact on a hybrid retail platform	22
Individualism, collectivism and reward crowdfunding contribution intention and behavior	21
Evaluating key antecedents and consequences of the perceived helpfulness of online consumer reviews: A South African study	21
Destination evangelism and engagement: Investigation from social media-based travel community	21
An empirical analysis of the impacts of live chat social interactions in live streaming commerce: A topic modeling approach	20
Do green information transparency and exposure always boost online sales of organic food? An Evidence from China	20
Can blockchain help food supply chains with platform operations during the COVID-19 outbreak?	19
The moderating role of social distancing in mobile commerce adoption	19
A configurational analysis of the causes of the discontinuance behavior of augmented reality (AR) apps in e-commerce	19
Explaining consumer implementation intentions in mobile shopping with SEM and fsQCA: Roles of visual and technical perceptions	18
Competing tourism service provider introduction strategy for an online travel platform with demand information sharing	18
Contactless channel for shopping and delivery in the context of social distancing in response to COVID-19 pandemic	18
Optimal remanufacturing strategy in the presence of consumer reviews	18
Do facial images matter? Understanding the role of private information disclosure in crowdfunding markets	17
Applying hybrid machine learning algorithms to assess customer risk-adjusted revenue in the financial industry	17
Measuring the service quality of governmental sites: Development and validation of the e-Government service quality (EGSQUAL) scale	16
Incorporating multilevel macroeconomic variables into credit scoring for online consumer lending	16
Understanding music streaming services via text mining of online customer reviews	16
Logistics service sharing of sellers on an e-commerce platform considering the behaviour of carbon emission pooling	16
The impact of ICT and e-commerce on employment in Colombia	16
Who said what: Mining semantic features for success prediction in reward-based crowdfunding	16
Do the rich grow richer? An empirical analysis of the Matthew effect in an online healthcare community	16
Mentor or partner: Matching effect of para-social interaction and product type on purchase intention in live-streaming commerce	15
Online peer-to-peer lending: A review of the literature	15
Super app on demand: Exploring the impact of service synergy on willingness to use a new service	14
From e-commerce to m-commerce: An analysis of the user’s experience with different access platforms	14
Profit-sensitive machine learning classification with explanations in credit risk: The case of small businesses in peer-to-peer lending	14

Carbon emission reduction and channel development strategies under government subsidy and retailers’ fairness concerns	14
Graph-based bootstrapped latent recommendation model	14
Incentive strategies of an e-tailer considering online reviews: Rebates or services	14
Who should adopt blockchain? The interplay between blockchain adoption and online channel under competition	13
How retailers can gain more profitability driven by digital technology: Live streaming promotion and blockchain technology traceability?	13
∊-k	13
A graph neural network approach to detect original review spammers of astroturfing campaigns	13
The impacts of gamification designs on consumer purchase: A use and gratification theory perspective	13
Textual variations affect human judgements of sentiment values	13
Editorial Board	13
Improved negative sampling method in collaborative filtering recommendation based on Generative adversarial network	13
Identifying and modeling the dynamic evolution of niche preferences	13
A metric and indicator performance measurement system for e-commerce organizations: A consensus analysis of their usefulness	13
From efficiency to equity: A multi-user paradigm in mobile route optimization	13
Effects of pricing schemes and platform types on platform-based logistics services	13
Selling goods on e-commerce platforms: The impact of scarcity messages	13
Framework for E-commerce Warehouse Site Selection Evaluation: The Impact of Consumer Repurchase Intention	13
Blockchain solutions with consensus algorithms and immediate finality: Toward Panopticon-style monitoring to enhance anti-money laundering	12
Reverse double auction mechanism: An efficient algorithm for E-commerce platform operations	12
Benefits or harms? The effect of online review manipulation on sales	11
Hybridized model selection with Gifi system for categorical data using the genetic algorithm and information complexity	11
Editorial Board	11
Editorial Board	11
Learning-by-doing in non-homogeneous tasks: An empirical study of content creator performance on a music streaming platform	11
TeSP-TMF: A temporal-aware personalized POI recommendation approach based on potential preferences and grey relational analysis	11
Evaluating differential pricing in e-commerce from the perspective of utility	10
Understanding consumers’ continuance intention toward recommendation vlogs: An exploration based on the dual-congruity theory and expectation-confirmation theory	10
Optimal livestream selling strategy with buy-online-and-return-in-store	10
Market expansion vs. intensified competition: Overseas supplier’s adoption of blockchain in a cross-border agricultural supply chain	10
Editorial Board	10
AI and human broadcasters: Relative impact on consumer engagement in live streaming commerce	10
Roles of consumer trust and risks on continuance intention in the sharing economy: An empirical investigation	10
Retaining customers with in-store mobile usage experience in omni-channel retailing: The moderating effects of product information overload and alternative attractiveness	10
Better to hear all parties: Understanding the impact of homophily in online financial discussion	10
MuST: An interpretable multidimensional strain theory model for corporate misreporting prediction	10
Real-world demotivation as a predictor of continued video game playing: A study on escapism, anxiety and lack of intrinsic motivation	10
Effect of service factors and buy-online-pick-up-in-store strategies through an omnichannel system under an agricultural supply chain management	10
What drives user interest and purchase of virtual 3D assets? An empirical investigation of 3D model attributes and pricing dynamics	9
Understanding and forecasting consumer sequential multiscreen viewing behavior	9
The role of consumer reviews in e-commerce platform credit supervision: A signaling game model based on complex network	9
Sales data sharing to improve product development efficiency in cross-border e-commerce	9
Solving the green reverse logistics problem in e-commerce using a reinforcement learning based genetic algorithm	9
Two-tier price membership mechanism design based on user profiles	9
Optimal online channel structure for multinational firms considering live streaming shopping	9
Editorial Board	9
Should the chatbot “save itself” or “be helped by others”? The influence of service recovery types on consumer perceptions of recovery satisfaction	9
Improving the reliability of the information disclosure in supply chain based on blockchain technology	9
An empirical investigation into social and platform endorsement of user-generated content in the online Q&A community	9
Antecedents of users’ switching intention to Central Bank Digital Currency: A push-pull-mooring model perspective	9
Explainable fashion compatibility Prediction: An Attribute-Augmented neural framework	8
Does gamification engage users in online shopping?	8
Emerging technologies in e-commerce operations and supply chain management	8
Streamers: the new wave of digital entrepreneurship? Extant corpus and research agenda	8
The situational nature of impulse buying on mobile platforms: A cross-temporal investigation	8
Factors influencing consumers’ continuous purchase intention on fresh food e-commerce platforms: An organic foods-centric empirical investigation	8
Platform advertising and targeted promotion: Paid or free?	8
D-NEXUS: Defending text networks using summarization	8
Learning bilingual sentiment lexicon for online reviews	7
Decoding ambivalence: The potential of cue-based design for Customer Facing Technologies	7
What and how driving consumer engagement and purchase intention in officer live streaming? A two-factor theory perspective	7
Selling mode choice and blockchain adoption in an e-commerce platform with information disclosure	7
Consumer private data collection strategies for AI-enabled products	7
Unraveling the anchoring effect of seller’s show on buyer’s show to enhance review helpfulness prediction: A multi-granularity attention network model with multimodal information	7
Live streaming channel strategy of an online retailer in a supply chain	7
Using social Cognitive theory to reengage dormant users in question and answer Communities: A case study of active StackOverflow participants	7
Determinants of trust and purchase intention in social commerce: Perceived price fairness and trust disposition as moderators	6
How perceived justice leads to stickiness to short-term rental platforms: Unveiling the effect of relationship commitment and trust	6
Getting users out of the loop: Key factors to surpass the messy middle point	6
Dual-channel supply chain coordination with online reviews	6
Balancing consumer and business value of recommender systems: A simulation-based analysis	6
Sustaining superior visibility within digital platforms through inside and outside competitive action repertoires	6
Forecasting credit default risk with graph attention networks	6
Shopping with augmented reality: How wow-effect changes the equations!	6
How the live streaming commerce viewers process the persuasive message: An ELM perspective and the moderating effect of mindfulness	6
The impact of recommender systems and pricing strategies on brand competition and consumer search	6
Categorizing affective response of customer with novel explainable clustering algorithm: The case study of Amazon reviews	6
Who should provide a trade-in service under the online agency-selling mode?	6
The effect of review content richness on product review helpfulness: The moderating role of rating inconsistency	6
Ramification of information asymmetry on a green supply chain management with the cap-trade, service, and vendor-managed inventory strategies	6
Investigating privacy concerns and trust in the digital Euro in Germany	6

Campaign participation prediction with deep learning	6
Gamification on digital platform: A meta-analysis of affordance on behavior from value perspective	6
Product Customization Schemes and Value Co-Creation with Platform-Driven C2M Model	6
Service quality improvement strategies of online car-hailing based on SPC-PCN method	5
Which goods are most likely to be subject to click farming? An evidence from the Taobao platform	5
Navigating in online stores: The effect of the primary navigation on consumers’ response—A study based on the apparel e-retailer	5
Soft computing based e-commerce website service quality index measurement	5
Neural_BPR: Multi-processing popularity bias mitigating method in recommendation systems	5
Cooperation mechanism, product quality, and consumer segment in group buying	5
Editorial Board	5
Can we classify cashless payment solution implementations at the country level?	5
The selection of sales channels considering consumer behavior preferences in a co-branding strategy	5
LSTM with particle Swam optimization for sales forecasting	5
Editorial Board	5
How does apology matter? Responding to negative customer reviews on online-to-offline platforms	5
Coopetition in social commerce: What influences livestreaming knowledge sharing in agricultural clusters?	5
When showrooming is not a threat: Uncovering opportunities for showroomer retention	5
Why do consumers continue to use OTT services?	5
Formulating the dynamics of an online community and identifying the influential members using the animal flocking model	5
Editorial Board	5
How should resale platforms operate the customer-to-business-to-customer mode?	5
Survival of e-commerce entrepreneurs: The importance of brick-and-click and internationalization strategies	5
Leveling up advertising literacy! Investigating the cognitive and motivational effectiveness of a digital game for learning aimed at improving children’s advertising literacy	5
Detecting multiple seller collusive shill bidding	4
Deriving customer preferences for hotels based on aspect-level sentiment analysis of online reviews	4
Economic recommender systems – a systematic review	4
The perceived surveillance of conversations through smart devices	4
Incorporating textual reviews in the learning of latent factors for recommender systems	4
Selling mode choice with logistics service: Reselling or online marketplace?	4
Editorial Board	4
Breaking the uncertainty barrier in social commerce: The relevance of seller and customer-based signals	4
Are Search Engines Biased? Detecting and Reducing Bias using Meta Search Engines	4
Bonded-warehouse or direct-mail? Logistics mode choice in a cross-border e-commerce supply chain with platform information sharing	4
Disentangling consumers’ negative reactions to impulse buying in the context of in-app purchase: Insights from the affect-behavior-cognition model	4
Optimal channel strategy for an e-seller: Whether and when to introduce live streaming?	4
Restoring the buyer–seller relationship through online return shipping: The role of return shipping method and return shipping fee	4
Online promotion cooling? The influence mechanism of consumer loyalty in classic large-scale online social promotions	4
Co-creating value with customers in online service recovery: Bridging the links between mandatory and voluntary customer participation	4
Optimal financing strategies with 3PL customized service in a capital-constrained supply chain	4
Investigating the relationships between influencers and their followers: Moderator of human brand of influencer (HBI) phase	4
An orthogonal-space-learning-based method for selecting semantically helpful reviews	4
Modeling and prediction of human negotiation behavior in human-computer negotiation	4
The role of the humanisation of smart home speakers in the personalisation–privacy paradox	4
Exploiting limited players’ behavioral data to predict churn in gamification	4
Explainable multi-task convolutional neural network framework for electronic petition tag recommendation	4
Food culture and online rating behavior	4
In-processing and post-processing strategies for balancing accuracy and sustainability in product recommendations	4
Exploring the Role of Social Media in Promoting Healthy Consumption	4
Operation decision model in a platform ecosystem for car-sharing service	4
Peer privacy protection motivation and action on social networking sites: Privacy self-efficacy and information security as moderators	4