M&SOM-Manufacturing & Service Operations Management

Article	Citations
Editorial Board	301
Order-Optimal Correlated Rounding for Fulfilling Multi-Item E-Commerce Orders	146
Robust and Heterogenous Odds Ratio: Estimating Price Sensitivity for Unbought Items	138
Assign-to-Seat: Dynamic Capacity Control for Selling High-Speed Train Tickets	137
Introduction: Frontiers in Operations	134
Setting Retail Staffing Levels: A Methodology Validated with Implementation	122
Designing Emission Permits Regulation for Multiple Compliance Periods	116
Managing Quality on Two-Sided Platforms in the Presence of Provider Competition	108
On the Participation, Competition and Welfare at Customer-Intensive Discretionary Service Platforms	102
Improving Broader Sharing to Address Geographic Inequity in Liver Transplantation	102
Sustainability Implications of Supply Chain Responsiveness	98
Intertemporal Product Management with Strategic Consumers: The Value of Defective Product Returns	92
On the Distributed Energy Storage Investment and Operations	71
Test Allocation and Pool Composition in Heterogenous Populations Under Strict Capacity Constraints	71
Curbing Emissions: Environmental Regulations and Product Offerings Across Markets	67
Privacy-Preserving Personalized Recommender Systems	67
Demand Estimation Under the Multinomial Logit Model from Sales Transaction Data	66
Price Discrimination and Inventory Allocation in Bertrand Competition	65
That’s Not Fair: Tariff Structures for Electric Utilities with Rooftop Solar	62
Robust Drone Delivery with Weather Information	61
Managing Uncertain Capacities for Network Revenue Optimization	61
A Manager and an AI Walk into a Bar: Does ChatGPT Make Biased Decisions Like We Do?	58
On Co-opetitive Supply Partnerships with End-Product Rivals: Information Asymmetry, Dual Sourcing and Supply Market Efficiency	56
Offline Feature-Based Pricing Under Censored Demand: A Causal Inference Approach	54
Experience Minimizes the Pull-to-Center Effect in Newsvendor Decisions	54

Robust Inventory Management: A Cycle-Based Approach	51
Competition in Optimal Stopping: Behavioral Insights	51
A Model for Prepositioning Emergency Relief Items Before a Typhoon with an Uncertain Trajectory	51
The Impact of the Opportunity Zone Program on Residential Real Estate	51
Multiportfolio Optimization: A Fairness-Aware Target-Oriented Model	51
Contractual Coordination of Agricultural Marketing Cooperatives With Quality Provisions	49
Sequential Bidding for Merging in Algorithmic Traffic	49
Estimating Personalized Demand with Unobserved No-Purchases Using a Mixture Model: An Application in the Hotel Industry	48
When to Lock the Volatile Input Price? Procurement of Commodity Components Under Different Pricing Schemes	48
Corporate Governance and Related Party Transactions in Global Supply Chains	47
Pooling and Boosting for Demand Prediction in Retail: A Transfer Learning Approach	47
Doing Less to Do More? Optimal Service Portfolio of Non-profits That Serve Distressed Individuals	46
Improving the Quality of In-Kind Donations: A Field Experiment	46
Site Reassignment for Mobile Outreach Teams: Investigating the Effectiveness of Decentralized Decision Making	44
Labor Welfare in On-Demand Service Platforms	43
Multi-purchase Behavior: Modeling, Estimation, and Optimization	43
Shortening Emergency Medical Response Time with Joint Operations of Uncrewed Aerial Vehicles with Ambulances	42
The Value of Smart Contract in Trade Finance	42
Efficient Cloud Server Deployment Under Demand Uncertainty	42
Learning to Collude in a Pricing Duopoly	42
Flexible Drug Approval Policies	41
A Locational Demand Model for Bike-Sharing	41
Learning in Repeated Multiunit Pay-as-Bid Auctions	41
State-Dependent Estimation of Delay Distributions in Fork-Join Networks	39
Order Fulfillment Under Pick Failure in Omnichannel Ship-From-Store Programs	39
Impact of Modularity Design on Mobile App Launch Success	38
Do Managers Overreact When in Backlog? Evidence of Scope Neglect from a Supply Chain Experiment	38
Warranty Reserve Management: Demand Learning and Funds Pooling	38
Forecasting Airport Transfer Passenger Flow Using Real-Time Data and Machine Learning	38
The Value of Response Time Information in Supply Chain Bargaining	38
Sourcing from a Self-Reporting Supplier: Strategic Communication of Social Responsibility in a Supply Chain	37
Managing Social Responsibility in Multitier Supply Chains	36
Robust Optimization Approach to Process Flexibility Designs with Contribution Margin Differentials	36
Personalized Healthcare Outcome Analysis of Cardiovascular Surgical Procedures	35
Competition Between Two-Sided Platforms Under Demand and Supply Congestion Effects	35
How to Conclude a Suspended Sports League?	34
Payment Models to Coordinate Healthcare Providers with Partial Attribution of Outcome Costs	34
Market Formation, Pricing, and Value Generation in Ride-Hailing Services	34
Revisiting the Role of Collaboration in Creating Breakthrough Inventions	33
Primary Care First Initiative: Impact on Care Delivery and Outcomes	32
2022 M&SOM Meritorious Service Award	32
The Effects of Patent Extension and Take-Back Regulation on Green Pharmacy	31
Inventory Systems with Record Inaccuracy: Transaction Errors vs. Unobservable Loss	31
Symbolic Awards in Buyer–Supplier Relations	31
Consumer Equilibrium, Demand Effects, and Efficiency in Group Buying	31
Algorithmic Assortment Curation: An Empirical Study of Buybox in Online Marketplaces	31
Supply Chain Performance with Target-Oriented Firms	30
Intertemporal Segmentation via Flexible-Duration Group Buying	29
On Designing a Socially Optimal Expedited Service and Its Impact on Individual Welfare	28
Dynamic Type Matching	28

Sales Information Transparency and Trust in Repeated Vertical Relationships	28
Service Quality Using Text Mining: Measurement and Consequences	28
Scan Based Trading and Bargaining Equilibrium: A Structural Estimation of Supply Chain Profit	27
Variations of the Bullwhip Effect Across Foreign Subsidiaries	27
Not All Lines Are Skipped Equally: An Experimental Investigation of Line-Sitting and Express Lines	27
Price-Directed Cost Sharing and Demand Allocation Among Service Providers with Multiple Demand Sources and Multiple Facilities	27
Better Together! The Consumer Implications of Delivery Consolidation	27
Optimal Contract Design for a National Brand Manufacturer Under Store Brand Private Information	27
Managing Flexible Capacity in Service Systems with Worker Shortages	26
Call for Papers: Manufacturing & Service Operations Management Special Issue on Responsible Retail Operations	26
NetEase Cloud Music Data	26
Optimal Consolidation of Polling Locations	26
From Targeting to Transfer: Design of Allocation Rules in Cash Transfer Programs	26
Intertemporal Price Discrimination via Randomized Promotions	26
Technology Licensing and Productivity Growth: Evidence from Manufacturing Firms in Developing Economies	26
Financial Cross-Ownership and Information Dissemination in a Supply Chain	25
MSOM Society Student Paper Competition: Abstracts of 2022 Winners	25
A Theory of Interior Peaks: Activity Sequencing and Selection for Service Design	25
Editorial Board	25
Does What Happens in the ED Stay in the ED? The Effects of Emergency Department Physician Workload on Post-ED Care Use	25
Scheduling Smarter: Scheduling Decision Impact on Nurse-Aide Turnover	24
Conditional Lead-Time Flexibility in an Assemble-to-Order System	24
Understanding Customer Retrials in Call Centers: Preferences for Service Quality and Service Speed	24
Full Quantity or Full Credit? Choosing the Right Buyback Policy for a Behavioral Retailer	24
Telehealth in Acute Care: Pay Parity and Patient Access	24
Warranty Matching in a Consumer Electronics Closed-Loop Supply Chain	24
The Promise of mHealth for Chronic Disease Management Under Different Payment Systems	23
A Classification of Carbon Abatement Opportunities of Global Firms	23
Allocation of Funds in Bilevel Subsidy Welfare Programs	23
Outcome-Based Reimbursement: The Solution to High Drug Spending?	23
Multiproduct Dynamic Pricing with Limited Inventories Under a Cascade Click Model	23
Acknowledgments to Editors and Reviewers (2023)	22
Mechanism Design for Managing Hidden Rebates and Inflated Quotes of a Procurement Service Provider	22
Dynamic Care Unit Placements Under Unknown Demand with Learning	22
Dual Sourcing Under Internal and External Volatilities	22
Editorial Board	22
Introduction to Special Section on Data-Driven Research Challenge	22
Does Transparency Hinder Technological Novelty? Evidence from Large Pharmaceutical Firms	22
Competition Between Hospitals Under Bundled Payments and Fee-for-Service: An Equilibrium Analysis of Insurer’s Choice	21
A Branch-and-Price Algorithm Enhanced by Decision Diagrams for the Kidney Exchange Problem	21
The Value of Information and Flexibility with Temporal Commitments	21
Incentivized Actions in Freemium Games	21
Omnichannel Distribution to Fulfill Retail Orders	21
MSD: Continuous Pharmaceutical Manufacturing Data for the 2024 MSOM Data-Driven Research Challenge	21
The Impact of Behavioral and Economic Drivers on Gig Economy Workers	20
Distance-Based Service Priority: An Innovative Mechanism to Increase System Throughput and Social Welfare	20
Why Are Minimum Order Quantity Contracts Popular in Practice? A Behavioral Investigation	20
Product Flexibility Strategy Under Supply and Demand Risk	20
Dynamic Probabilistic Selling When Customers Have Boundedly Rational Expectations	20
Decarbonizing OCP	20
Editorial Board	20
Loyalty Currency and Mental Accounting: Do Consumers Treat Points Like Money?	20
Privacy Management in Service Systems	20
The Impact of Automation on Workers When Workers Are Strategic: The Case of Ride-Hailing	20
Information Dependency in Mitigating Disruption Cascades	20
OM Forum—Supply Chain Thinking in Healthcare: Lessons and Outlooks	19
Aggregating Distributed Energy Resources: Efficiency and Market Power	19
Workforce Configuration in Charity Settings: A Forward-Looking Approach	19
Early Detection of Opioid Over-Procurement: A Semisupervised Machine Learning Approach	19
Incentivizing Commuters to Carpool: A Large Field Experiment with Waze	19
Believing in Analytics: Managers’ Adherence to Price Recommendations from a DSS	19
Recycling Standards, Green Inventions, and Spillover: Evidence from California’s Electronic Waste Recycling Act (EWRA)	19
Assortment Optimization for a Multistage Choice Model	19
Multiobjective Stochastic Optimization: A Case of Real-Time Matching in Ride-Sourcing Markets	19
Show or Tell? Improving Inventory Support for Agent-Based Businesses at the Base of the Pyramid	19
Frontiers in Operations: Waiting Experience in Open-Shop Service Networks: Improvements via Flow Analytics and Automation	19
Quality Signaling Through Crowdfunding Pricing	19
Assortment Optimization with Multi-Item Basket Purchase Under Multivariate MNL Model	19
The Impact of the COVID-19 Pandemic on the Behavior of Online Gig Workers	19
Distributed 3D Printing of Spare Parts via IP Licensing	19
Joint Product Framing (Display, Ranking, Pricing) and Order Fulfillment Under the Multinomial Logit Model for E-Commerce Retailers	18
Can Big Data Cure Risk Selection in Healthcare Capitation Program? A Game Theoretical Analysis	18
Restructuring Global Supply Chains: Navigating Challenges of the COVID-19 Pandemic and Beyond	18
Omnichannel Assortment Optimization Under the Multinomial Logit Model with a Features Tree	18
Disclosing Product Availability in Online Retail	18
2023 M&SOM Meritorious Service Award	18
Evaluation of a Split Flow Model for the Emergency Department	18
Logistics Performance, Ratings, and Its Impact on Customer Purchasing Behavior and Sales in E-Commerce Platforms	17
Can Global Sourcing Strategy Predict Stock Returns?	17
Lemons, Trade-Ins, and Certified Pre-Owned Programs	17

Hold Me Accountable: Anonymity and Prosocial Behavior in Services	17
Non-ownership Business Models for Solar Energy	17
We Are on the Way: Analysis of On-Demand Ride-Hailing Systems	17
Inventory Commitment and Monetary Compensation Under Competition	17
Supply Risk Mitigation in a Decentralized Supply Chain: Pricing Postponement or Payment Postponement?	17
Routing and Staffing in Customer Service Chat Systems with Generally Distributed Service and Patience Times	17
Market Thickness in Online Food Delivery Platforms: The Impact of Food Processing Times	17