M&SOM-Manufacturing & Service Operations Management

(The median citation count of M&SOM-Manufacturing & Service Operations Management is 4. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2020-02-01 to 2024-02-01.)
OM Forum—Distributed Ledgers and Operations: What Operations Management Researchers Should Know About Blockchain Technology383
OM Forum—Innovative Online Platforms: Research Opportunities133
Channel Structures of Online Retail Platforms103
Signaling to the Crowd: Private Quality Information and Rewards-Based Crowdfunding89
Gender Inequality in Research Productivity During the COVID-19 Pandemic85
OM Forum—COVID-19 Scratch Models to Support Local Decisions78
Labor Welfare in On-Demand Service Platforms78
Robust Repositioning for Vehicle Sharing77
Stock Market Reaction to Supply Chain Disruptions from the 2011 Great East Japan Earthquake74
OM Forum—Healthcare Operations Management: A Snapshot of Emerging Research71
Information Sharing on Retail Platforms71
We Are on the Way: Analysis of On-Demand Ride-Hailing Systems67
Competition Between Two-Sided Platforms Under Demand and Supply Congestion Effects67
Motivating Supplier Social Responsibility Under Incomplete Visibility63
A Deep Q-Network for the Beer Game: Deep Reinforcement Learning for Inventory Optimization61
Supplier Centrality and Auditing Priority in Socially Responsible Supply Chains57
Pricing and Matching with Forward-Looking Buyers and Sellers57
Dynamic Type Matching56
Cooperative Approaches to Managing Social Responsibility in a Market with Externalities53
Surge Pricing and Two-Sided Temporal Responses in Ride Hailing52
Extended Producer Responsibility for Durable Products50
Retailer-Direct Financing Contracts Under Consignment47
OM Forum—Challenges and Strategies in Managing Nonprofit Operations: An Operations Management Perspective47
A Data-Driven Approach to Personalized Bundle Pricing and Recommendation44
Investments in Renewable and Conventional Energy: The Role of Operational Flexibility43
Manufacturer’s Entry in the Product-Sharing Market43
Can Deep Reinforcement Learning Improve Inventory Management? Performance on Lost Sales, Dual-Sourcing, and Multi-Echelon Problems41
AI and Procurement40
Condition-Based Production Planning: Adjusting Production Rates to Balance Output and Failure Risk38
Promoting Solar Panel Investments: Feed-in-Tariff vs. Tax-Rebate Policies37
Making the Most of Your Regret: Workers’ Relocation Decisions in On-Demand Platforms37
Grocery Store Density and Food Waste36
The Influence of Female Directors on Product Recall Decisions36
OM Forum—A Review of Empirical Operations Management over the Last Two Decades35
Product Price, Quality, and Service Decisions Under Consumer Choice Models33
Responsible Sourcing Under Supplier-Auditor Collusion33
Optimal Subsidies for Development Supply Chains33
Information Provision and Farmer Welfare in Developing Economies33
Operating Room Staffing and Scheduling32
Choice of Electronic Waste Recycling Standard Under Recovery Channel Competition31
“Fulfilled by Amazon”: A Strategic Perspective of Competition at the e-Commerce Platform31
Surfacing the Submerged State: Operational Transparency Increases Trust in and Engagement with Government30
Cause Marketing: Product Pricing, Design, and Distribution29
Impacts of Counterfeiting on a Global Supply Chain29
Estimating and Optimizing the Impact of Inventory on Consumer Choices in a Fashion Retail Setting29
A Two-Sided Incentive Program for Coordinating the Influenza Vaccine Supply Chain28
How Does a Return Period Policy Change Affect Multichannel Retailer Profitability?27
Dynamic Pricing for Heterogeneous Time-Sensitive Customers27
COVID-19 and E-Commerce Operations: Evidence from Alibaba26
Service Quality Using Text Mining: Measurement and Consequences26
Reveal the Supplier List? A Trade-off in Capacity vs. Responsibility25
Optimal Duration of Innovation Contests25
Blockchain-Enabled Deep-Tier Supply Chain Finance25
Managing Social Responsibility in Multitier Supply Chains24
OM Forum—Pandemics/Epidemics: Challenges and Opportunities for Operations Management Research24
Store-Brand Introduction and Multilateral Contracting24
OM Forum—Supply Chain Thinking in Healthcare: Lessons and Outlooks24
Sharing Manufacturer’s Demand Information in a Supply Chain with Price and Service Effort Competition23
Co-Opetition in Service Clusters with Waiting-Area Entertainment22
Managing Congestion in Matching Markets22
Designing Sustainable Products Under Coproduction Technology22
Prepositioning and Local Purchasing for Emergency Operations Under Budget, Demand, and Supply Uncertainty21
Strategic Inventories Under Supply Chain Competition21
OM Forum—People-Centric Operations: Achievements and Future Research Directions21
Disclosing Product Availability in Online Retail21
Inclusive Manufacturing: The Impact of Disability Diversity on Productivity in a Work Integration Social Enterprise20
Understanding the Value of Fulfillment Flexibility in an Online Retailing Environment20
Do Customer Emotions Affect Agent Speed? An Empirical Study of Emotional Load in Online Customer Contact Centers20
On Co-opetitive Supply Partnerships with End-Product Rivals: Information Asymmetry, Dual Sourcing and Supply Market Efficiency20
Value and Design of Traceability-Driven Blockchains20
Procurement Strategies with Unreliable Suppliers Under Correlated Random Yields20
Integrating Anticipative Replenishment Allocation with Reactive Fulfillment for Online Retailing Using Robust Optimization19
Optimal Commissions and Subscriptions in Networked Markets19
Wholesale Price Discrimination in Global Sourcing19
Optimal Contract Under Asymmetric Information About Fairness19
Predicting Inpatient Flow at a Major Hospital Using Interpretable Analytics19
Truthful Mechanisms for Medical Surplus Product Allocation19
Demand Estimation Under the Multinomial Logit Model from Sales Transaction Data19
Centralized and Decentralized Warehouse Logistics Collaboration18
Referral Timing and Fundraising Success in Crowdfunding18
Non-ownership Business Models for Solar Energy18
Ride-Hailing Platforms: Competition and Autonomous Vehicles18
Sustainability in the Fast Fashion Industry18
Last Mile Innovation: The Case of the Locker Alliance Network17
Crowdsourcing Last-Mile Deliveries17
Inventory Sharing and Demand-Side Underweighting17
Bed Blocking in Hospitals Due to Scarce Capacity in Geriatric Institutions—Cost Minimization via Fluid Models17
Preorder Price Guarantee in e-Commerce17
On Queue-Length Information when Customers Travel to a Queue17
Strategic Sourcing Under Severe Disruption Risk: Learning Failures and Under-Diversification Bias17
Shipping to Heterogeneous Customers with Competing Carriers17
OM Forum—Reducing Food Waste: An Operations Management Research Agenda17
Is Diversity (Un-)Biased? Project Selection Decisions in Executive Committees17
Artificial Shortage in Agricultural Supply Chains17
Cross-Border E-Commerce Data Set: Choosing the Right Fulfillment Option17
Loyalty Program Liabilities and Point Values16
Overbooked and Overlooked: Machine Learning and Racial Bias in Medical Appointment Scheduling16
Operational Transparency: Showing When Work Gets Done16
Supplier Competition and Cost Reduction with Endogenous Information Asymmetry16
Retail in High Definition: Monitoring Customer Assistance Through Video Analytics16
Data-Driven Optimization for Commodity Procurement Under Price Uncertainty16
Logistics Performance, Ratings, and Its Impact on Customer Purchasing Behavior and Sales in E-Commerce Platforms15
The Influence of Peers in Worker Misconduct: Evidence from Restaurant Theft15
An Achievable-Region-Based Approach for Kidney Allocation Policy Design with Endogenous Patient Choice15
Dynamic Probabilistic Selling When Customers Have Boundedly Rational Expectations15
Capacity Expansions with Bundled Supplies of Attributes: An Application to Server Procurement in Cloud Computing15
Sourcing from a Self-Reporting Supplier: Strategic Communication of Social Responsibility in a Supply Chain15
Contract Unobservability and Downstream Competition15
Does Crowdfunding Benefit Entrepreneurs and Venture Capital Investors?15
Collaboration, Interruptions, and Changeover Times: Workflow Model and Empirical Study of Hospitalist Charting15
A Clustered Overflow Configuration of Inpatient Beds in Hospitals15
Maintaining Continuity in Service: An Empirical Examination of Primary Care Physicians15
Shipping Consolidation Across Two Warehouses with Delivery Deadline and Expedited Options for E-commerce and Omni-channel Retailers14
The Internet of Things and Information Fusion: Who Talks to Who?14
Sequential Product Development and Introduction by Cash-Constrained Start-Ups14
Peer Bargaining and Productivity in Teams: Gender and the Inequitable Division of Pay14
Buyback Pricing of Durable Goods in Dual Distribution Channels14
Product Design Under Multinomial Logit Choices: Optimization of Quality and Prices in an Evolving Product Line14
Shipment Policies for Products with Fixed Shelf Lives: Impact on Profits and Waste14
Online Advance Scheduling with Overtime: A Primal-Dual Approach14
Trade and Foreign Economic Policy Uncertainty in Supply Chain Networks: Who Comes Home?14
Revisiting the Role of Collaboration in Creating Breakthrough Inventions14
Operational and Financial Decisions Within Proportional Investment Cooperatives13
That’s Not Fair: Tariff Structures for Electric Utilities with Rooftop Solar13
Improved Crop Productivity Through Optimized Planting Schedules13
Data-Driven Management of Post-transplant Medications: An Ambiguous Partially Observable Markov Decision Process Approach13
Better to Bend than to Break: Sharing Supply Risk Using the Supply-Flexibility Contract13
Modeling Payment Timing in Multiechelon Inventory Systems with Applications to Supply Chain Coordination12
Recovering Global Supply Chains from Sourcing Interruptions: The Role of Sourcing Strategy12
Designing Price Incentives in a Network with Social Interactions12
The Incentive Game Under Target Effects in Ridesharing: A Structural Econometric Analysis12
Forecasting Airport Transfer Passenger Flow Using Real-Time Data and Machine Learning12
Vertiport Planning for Urban Aerial Mobility: An Adaptive Discretization Approach12
Smart Charging of Electric Vehicles: An Innovative Business Model for Utility Firms12
On the Role of Teletriage in Healthcare Demand Management12
Show or Tell? Improving Inventory Support for Agent-Based Businesses at the Base of the Pyramid12
Designing Informative Rating Systems: Evidence from an Online Labor Market12
Implications of Price Matching in Supply Chain Negotiation12
The Role of Problem Specification in Crowdsourcing Contests for Design Problems: A Theoretical and Empirical Analysis12
Signaling Quality via Long Lines and Uninformative Prices12
Managing the Impact of Fitting Room Traffic on Retail Sales: Using Labor to Reduce Phantom Stockouts11
Real-Time Delivery Time Forecasting and Promising in Online Retailing: When Will Your Package Arrive?11
Drone Network Design for Cardiac Arrest Response11
Payment Models to Coordinate Healthcare Providers with Partial Attribution of Outcome Costs11
Doing Less to Do More? Optimal Service Portfolio of Non-profits That Serve Distressed Individuals11
Offline-Channel Planning in Smart Omnichannel Retailing11
The Impact of Facility Layout on Service Worker Behavior: An Empirical Study of Nurses in the Emergency Department11
Joint Product Framing (Display, Ranking, Pricing) and Order Fulfillment Under the Multinomial Logit Model for E-Commerce Retailers11
Charging an Electric Vehicle-Sharing Fleet11
JD.com: Transaction-Level Data for the 2020 MSOM Data Driven Research Challenge11
A Responsive-Pricing Retailer Sourcing from Competing Suppliers Facing Disruptions11
Introducing Autonomous Vehicles: Adoption Patterns and Impacts on Social Welfare11
Enabling Smarter Cities with Operations Management11
Proactive Customer Service: Operational Benefits and Economic Frictions11
Intraday Scheduling with Patient Re-entries and Variability in Behaviours11
The Role of Decision Rights in Codevelopment Initiatives10
The Impacts of Algorithmic Work Assignment on Fairness Perceptions and Productivity: Evidence from Field Experiments10
Invite Your Friend and You’ll Move Up in Line: Optimal Design of Referral Priority Programs10
After-Sales Service Contracting: Condition Monitoring and Data Ownership10
Business Analytics for Intermodal Capacity Management10
The Value of Smart Contract in Trade Finance10
On the Values of Vehicle-to-Grid Electricity Selling in Electric Vehicle Sharing10
The Threshold Effects on Consumer Choice and Pricing Decisions10
Supply Chain Performance with Target-Oriented Firms10
Distributed 3D Printing of Spare Parts via IP Licensing10
Understanding Customer Retrials in Call Centers: Preferences for Service Quality and Service Speed10
Reference Pricing for Healthcare Services10
Direct Sourcing or Agent Sourcing? Contract Negotiation in Procurement Outsourcing9
Operational Disruptions, Firm Risk, and Control Systems9
Should We Wait Before Outsourcing? Analysis of a Revenue-Generating Blended Contact Center9
Does Online Training Work in Retail?9
Improving Hand Hygiene Process Compliance Through Process Monitoring in Healthcare9
Omnichannel Assortment Optimization Under the Multinomial Logit Model with a Features Tree9
Ride-Hailing Networks with Strategic Drivers: The Impact of Platform Control Capabilities on Performance9
New-Product Diffusion in Closed-Loop Supply Chains9
Setting Retail Staffing Levels: A Methodology Validated with Implementation9
Management and Effects of In-Store Promotional Displays9
Introduction to the Special Issue on Responsible Operations and Supply Chain Management9
Supplying to Mom and Pop: Traditional Retail Channel Selection in Megacities9
Private Information and Dynamic Bargaining in Supply Chains: An Experimental Study9
Managing Capital Market Frictions via Cost-Reduction Investments9
Online Learning and Optimization of (Some) Cyclic Pricing Policies in the Presence of Patient Customers9
On-Demand Delivery from Stores: Dynamic Dispatching and Routing with Random Demand9
Vehicle Maintenance Contracting in Developing Economies: The Role of Social Enterprise8
Optimizing Day-Ahead Electricity Market Prices: Increasing the Total Surplus for Energy Exchange Istanbul8
Course Scheduling Under Sudden Scarcity: Applications to Pandemic Planning8
Learning to Collude in a Pricing Duopoly8
The Impact of Ride-Hailing Services on Congestion: Evidence from Indian Cities8
Does Loss Aversion Preclude Price Variation?8
Opaque Selling and Inventory Management in Vertically Differentiated Markets8
Centralized or Decentralized Transfer Prices: A Behavioral Approach for Improving Supply Chain Coordination8
Government Interventions to Promote Agricultural Innovation8
NetEase Cloud Music Data8
Managing Customer Search via Bundling8
Welfare Implications of Congestion Pricing: Evidence from SFpark8
Distribution-Free Pricing8
Adaptive Learning of Drug Quality and Optimization of Patient Recruitment for Clinical Trials with Dropouts8
Operational Strategies for Distributing Durable Goods in the Base of the Pyramid8
Does Immediate Feedback Make You Not Try as Hard? A Study on Automotive Telematics8
Hiding in the Herd: The Product Recall Clustering Phenomenon8
The Effects of Multisiting on Productivity and Quality8
An Empirical Investigation of Ridesharing and New Vehicle Purchase8
Value of Online–Off-line Return Partnership to Off-line Retailers8
Learning Personalized Product Recommendations with Customer Disengagement8
Note: The Value and Cost of the Customer’s Waiting Time8
Outcome-Based Reimbursement: The Solution to High Drug Spending?7
Effective Online Order Acceptance Policies for Omnichannel Fulfillment7
Technology Licensing and Productivity Growth: Evidence from Manufacturing Firms in Developing Economies7
Recovering from Critical Incidents: Evidence from Paramedic Performance7
Dynamic Trade Finance in the Presence of Information Frictions and FinTech7
Item Aggregation and Column Generation for Online-Retail Inventory Placement7
Seeing the Bigger Picture? Ramping up Production with the Use of Augmented Reality7
An Invitation Control Policy for Proactive Service Systems: Balancing Efficiency, Value, and Service Level7
Cross-Category Retailing Management: Substitution and Complementarity7
Is Adopting Mass Customization a Path to Environmentally Sustainable Fashion?7
Contextual Trustworthiness of Organizational Partners: Evidence from Nine School Networks7
M-Commerce, Sales Concentration, and Inventory Management7
Incentivized Actions in Freemium Games7
Financial Cross-Ownership and Information Dissemination in a Supply Chain7
Strategic Trade Credit in a Supply Chain with Buyer Competition7
Budgeting in International Humanitarian Organizations7
Intertemporal Segmentation via Flexible-Duration Group Buying7
Flexibility in Long-Term Relationships: An Experimental Study7
The Recall Decision Exposed: Automobile Recall Timing and Process Data Set7
Flexible Drug Approval Policies6
Beyond Related Experience: Upstream vs. Downstream Experience in Innovation Contest Platforms with Interdependent Problem Domains6
Inducing Compliance with Postmarket Studies for Drugs Under FDA’s Accelerated Approval Pathway6
When Shared Autonomous Electric Vehicles Meet Microgrids: Citywide Energy-Mobility Orchestration6
The Impact of Behavioral and Economic Drivers on Gig Economy Workers6
Beating the Algorithm: Consumer Manipulation, Personalized Pricing, and Big Data Management6
Does What Happens in the ED Stay in the ED? The Effects of Emergency Department Physician Workload on Post-ED Care Use6
Warranty Matching in a Consumer Electronics Closed-Loop Supply Chain6
Negotiating Government-to-Government Food Importing Contracts: A Nash Bargaining Framework6
Delegation of Stocking Decisions Under Asymmetric Demand Information6
Incentives and Gaming in Collaborative Projects Under Risk-Sharing Partnerships6
Mechanism Design for Managing Hidden Rebates and Inflated Quotes of a Procurement Service Provider6
Expediting in Two-Echelon Spare Parts Inventory Systems6
Food Safety Audits in Developing Economies: Decentralization vs. Centralization6
The Value of Health Information Technology Interoperability: Evidence from Interhospital Transfer of Heart Attack Patients6
Behavior-Based Quality Discrimination6
Online Personalized Assortment Optimization with High-Dimensional Customer Contextual Data6
On-Demand Meal Delivery Platforms: Operational Level Data and Research Opportunities6
Impacts of Distributive Comparison Behavior on Corporate Social Responsibility in Supply Chains: The Role of Small Firms6
Pricing, Quality, and Stocking Decisions in a Manufacturer-Centric Dual Channel6
Privacy Management in Service Systems6
Extended Producer Responsibility for Pharmaceuticals6
Nonbinding Goals in Teams: A Real Effort Coordination Experiment6
Consumer Equilibrium, Demand Effects, and Efficiency in Group Buying6
Curbing Emissions: Environmental Regulations and Product Offerings Across Markets5
Real-Time Integrated Learning and Decision Making for Cumulative Shock Degradation5