M&SOM-Manufacturing & Service Operations Management

Papers
(The median citation count of M&SOM-Manufacturing & Service Operations Management is 4. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2020-10-01 to 2024-10-01.)
ArticleCitations
Channel Structures of Online Retail Platforms185
Gender Inequality in Research Productivity During the COVID-19 Pandemic111
Information Sharing on Retail Platforms109
Labor Welfare in On-Demand Service Platforms108
Signaling to the Crowd: Private Quality Information and Rewards-Based Crowdfunding106
Competition Between Two-Sided Platforms Under Demand and Supply Congestion Effects92
We Are on the Way: Analysis of On-Demand Ride-Hailing Systems87
A Deep Q-Network for the Beer Game: Deep Reinforcement Learning for Inventory Optimization82
Motivating Supplier Social Responsibility Under Incomplete Visibility77
Surge Pricing and Two-Sided Temporal Responses in Ride Hailing73
Supplier Centrality and Auditing Priority in Socially Responsible Supply Chains73
Dynamic Type Matching69
Can Deep Reinforcement Learning Improve Inventory Management? Performance on Lost Sales, Dual-Sourcing, and Multi-Echelon Problems65
Cooperative Approaches to Managing Social Responsibility in a Market with Externalities64
“Fulfilled by Amazon”: A Strategic Perspective of Competition at the e-Commerce Platform63
The Influence of Female Directors on Product Recall Decisions63
AI and Procurement54
Promoting Solar Panel Investments: Feed-in-Tariff vs. Tax-Rebate Policies48
Manufacturer’s Entry in the Product-Sharing Market48
Making the Most of Your Regret: Workers’ Relocation Decisions in On-Demand Platforms47
Product Price, Quality, and Service Decisions Under Consumer Choice Models45
Impacts of Counterfeiting on a Global Supply Chain45
How Does a Return Period Policy Change Affect Multichannel Retailer Profitability?43
Grocery Store Density and Food Waste42
Sharing Manufacturer’s Demand Information in a Supply Chain with Price and Service Effort Competition42
Value and Design of Traceability-Driven Blockchains42
Surfacing the Submerged State: Operational Transparency Increases Trust in and Engagement with Government42
Optimal Subsidies for Development Supply Chains42
COVID-19 and E-Commerce Operations: Evidence from Alibaba41
Information Provision and Farmer Welfare in Developing Economies40
Ride-Hailing Platforms: Competition and Autonomous Vehicles40
Logistics Performance, Ratings, and Its Impact on Customer Purchasing Behavior and Sales in E-Commerce Platforms39
Service Quality Using Text Mining: Measurement and Consequences38
Managing Social Responsibility in Multitier Supply Chains38
Reveal the Supplier List? A Trade-off in Capacity vs. Responsibility37
Responsible Sourcing Under Supplier-Auditor Collusion37
OM Forum—Pandemics/Epidemics: Challenges and Opportunities for Operations Management Research36
OM Forum—Supply Chain Thinking in Healthcare: Lessons and Outlooks35
OM Forum—People-Centric Operations: Achievements and Future Research Directions35
Procurement Strategies with Unreliable Suppliers Under Correlated Random Yields34
A Two-Sided Incentive Program for Coordinating the Influenza Vaccine Supply Chain34
Optimal Commissions and Subscriptions in Networked Markets34
Crowdsourcing Last-Mile Deliveries33
Sustainability in the Fast Fashion Industry33
Inclusive Manufacturing: The Impact of Disability Diversity on Productivity in a Work Integration Social Enterprise33
Store-Brand Introduction and Multilateral Contracting32
Demand Estimation Under the Multinomial Logit Model from Sales Transaction Data32
Predicting Inpatient Flow at a Major Hospital Using Interpretable Analytics31
Trade and Foreign Economic Policy Uncertainty in Supply Chain Networks: Who Comes Home?31
Optimal Duration of Innovation Contests30
Co-Opetition in Service Clusters with Waiting-Area Entertainment30
Overbooked and Overlooked: Machine Learning and Racial Bias in Medical Appointment Scheduling30
Blockchain-Enabled Deep-Tier Supply Chain Finance30
Prepositioning and Local Purchasing for Emergency Operations Under Budget, Demand, and Supply Uncertainty30
Do Customer Emotions Affect Agent Speed? An Empirical Study of Emotional Load in Online Customer Contact Centers30
Managing Congestion in Matching Markets30
OM Forum—Reducing Food Waste: An Operations Management Research Agenda30
Disclosing Product Availability in Online Retail29
Strategic Inventories Under Supply Chain Competition29
On Queue-Length Information when Customers Travel to a Queue29
Designing Sustainable Products Under Coproduction Technology29
Smart Charging of Electric Vehicles: An Innovative Business Model for Utility Firms27
Strategic Sourcing Under Severe Disruption Risk: Learning Failures and Under-Diversification Bias27
Integrating Anticipative Replenishment Allocation with Reactive Fulfillment for Online Retailing Using Robust Optimization27
Contract Unobservability and Downstream Competition27
Last Mile Innovation: The Case of the Locker Alliance Network27
Vertiport Planning for Urban Aerial Mobility: An Adaptive Discretization Approach27
Real-Time Delivery Time Forecasting and Promising in Online Retailing: When Will Your Package Arrive?26
Non-ownership Business Models for Solar Energy26
Inventory Sharing and Demand-Side Underweighting26
Operational Transparency: Showing When Work Gets Done25
Preorder Price Guarantee in e-Commerce25
On Co-opetitive Supply Partnerships with End-Product Rivals: Information Asymmetry, Dual Sourcing and Supply Market Efficiency25
Understanding the Value of Fulfillment Flexibility in an Online Retailing Environment25
Optimal Contract Under Asymmetric Information About Fairness25
Shipment Policies for Products with Fixed Shelf Lives: Impact on Profits and Waste24
The Impact of Behavioral and Economic Drivers on Gig Economy Workers24
Wholesale Price Discrimination in Global Sourcing23
JD.com: Transaction-Level Data for the 2020 MSOM Data Driven Research Challenge23
The Impacts of Algorithmic Work Assignment on Fairness Perceptions and Productivity: Evidence from Field Experiments23
Dynamic Probabilistic Selling When Customers Have Boundedly Rational Expectations23
On-Demand Meal Delivery Platforms: Operational Level Data and Research Opportunities23
Referral Timing and Fundraising Success in Crowdfunding22
Artificial Shortage in Agricultural Supply Chains22
Recovering Global Supply Chains from Sourcing Interruptions: The Role of Sourcing Strategy22
That’s Not Fair: Tariff Structures for Electric Utilities with Rooftop Solar22
Peer Bargaining and Productivity in Teams: Gender and the Inequitable Division of Pay21
Drone Network Design for Cardiac Arrest Response21
The Internet of Things and Information Fusion: Who Talks to Who?21
A Responsive-Pricing Retailer Sourcing from Competing Suppliers Facing Disruptions21
The Influence of Peers in Worker Misconduct: Evidence from Restaurant Theft20
Sourcing from a Self-Reporting Supplier: Strategic Communication of Social Responsibility in a Supply Chain20
Retail in High Definition: Monitoring Customer Assistance Through Video Analytics20
An Achievable-Region-Based Approach for Kidney Allocation Policy Design with Endogenous Patient Choice20
A Clustered Overflow Configuration of Inpatient Beds in Hospitals19
Designing Informative Rating Systems: Evidence from an Online Labor Market19
Cross-Border E-Commerce Data Set: Choosing the Right Fulfillment Option19
Sequential Product Development and Introduction by Cash-Constrained Start-Ups19
Offline-Channel Planning in Smart Omnichannel Retailing19
Ride-Hailing Networks with Strategic Drivers: The Impact of Platform Control Capabilities on Performance19
On-Demand Delivery from Stores: Dynamic Dispatching and Routing with Random Demand18
Show or Tell? Improving Inventory Support for Agent-Based Businesses at the Base of the Pyramid18
Supply Chain Performance with Target-Oriented Firms18
Enabling Smarter Cities with Operations Management18
Shipping Consolidation Across Two Warehouses with Delivery Deadline and Expedited Options for E-commerce and Omni-channel Retailers17
Revisiting the Role of Collaboration in Creating Breakthrough Inventions17
Better to Bend than to Break: Sharing Supply Risk Using the Supply-Flexibility Contract17
Improved Crop Productivity Through Optimized Planting Schedules17
Forecasting Airport Transfer Passenger Flow Using Real-Time Data and Machine Learning17
Doing Less to Do More? Optimal Service Portfolio of Non-profits That Serve Distressed Individuals17
Online Advance Scheduling with Overtime: A Primal-Dual Approach17
Joint Product Framing (Display, Ranking, Pricing) and Order Fulfillment Under the Multinomial Logit Model for E-Commerce Retailers17
The Impact of Ride-Hailing Services on Congestion: Evidence from Indian Cities17
Value of Online–Off-line Return Partnership to Off-line Retailers17
After-Sales Service Contracting: Condition Monitoring and Data Ownership16
The Incentive Game Under Target Effects in Ridesharing: A Structural Econometric Analysis16
Seeing the Bigger Picture? Ramping up Production with the Use of Augmented Reality16
Capacity Expansions with Bundled Supplies of Attributes: An Application to Server Procurement in Cloud Computing16
Operational Strategies for Distributing Durable Goods in the Base of the Pyramid16
Introducing Autonomous Vehicles: Adoption Patterns and Impacts on Social Welfare16
The Value of Smart Contract in Trade Finance16
Coping with Spatial Mismatch: Subsidy Design for Electric Vehicle and Charging Markets15
Supplying to Mom and Pop: Traditional Retail Channel Selection in Megacities15
Timely After-Sales Service and Technology Adoption: Evidence from the Off-Grid Solar Market in Uganda15
Believing in Analytics: Managers’ Adherence to Price Recommendations from a DSS15
Online Learning and Optimization of (Some) Cyclic Pricing Policies in the Presence of Patient Customers15
Hiding in the Herd: The Product Recall Clustering Phenomenon15
The Impact of Facility Layout on Service Worker Behavior: An Empirical Study of Nurses in the Emergency Department15
Distributed 3D Printing of Spare Parts via IP Licensing15
Introduction to the Special Issue on Responsible Operations and Supply Chain Management15
Implications of Price Matching in Supply Chain Negotiation15
Does Immediate Feedback Make You Not Try as Hard? A Study on Automotive Telematics15
Distribution-Free Pricing15
On the Role of Teletriage in Healthcare Demand Management14
Real-Time Integrated Learning and Decision Making for Cumulative Shock Degradation14
Learning to Collude in a Pricing Duopoly14
When Shared Autonomous Electric Vehicles Meet Microgrids: Citywide Energy-Mobility Orchestration14
New-Product Diffusion in Closed-Loop Supply Chains14
Operational Disruptions, Firm Risk, and Control Systems14
Setting Retail Staffing Levels: A Methodology Validated with Implementation14
Managing the Impact of Fitting Room Traffic on Retail Sales: Using Labor to Reduce Phantom Stockouts13
Strategic Trade Credit in a Supply Chain with Buyer Competition13
The Role of Problem Specification in Crowdsourcing Contests for Design Problems: A Theoretical and Empirical Analysis13
Market Segmentation Trees13
Intraday Scheduling with Patient Re-entries and Variability in Behaviours13
Food Safety Audits in Developing Economies: Decentralization vs. Centralization13
Is Adopting Mass Customization a Path to Environmentally Sustainable Fashion?13
Managing Customer Search via Bundling13
Omnichannel Assortment Optimization Under the Multinomial Logit Model with a Features Tree13
A Model for Prepositioning Emergency Relief Items Before a Typhoon with an Uncertain Trajectory13
Pricing, Quality, and Stocking Decisions in a Manufacturer-Centric Dual Channel13
Beating the Algorithm: Consumer Manipulation, Personalized Pricing, and Big Data Management13
NetEase Cloud Music Data13
Course Scheduling Under Sudden Scarcity: Applications to Pandemic Planning13
Payment Models to Coordinate Healthcare Providers with Partial Attribution of Outcome Costs13
The Recall Decision Exposed: Automobile Recall Timing and Process Data Set13
The Threshold Effects on Consumer Choice and Pricing Decisions12
Urban Bike Lane Planning with Bike Trajectories: Models, Algorithms, and a Real-World Case Study12
Opaque Selling and Inventory Management in Vertically Differentiated Markets12
Warranty Length, Product Reliability, and Secondary Markets12
A Robust Data-Driven Approach for the Newsvendor Problem with Nonparametric Information12
Proactive Customer Service: Operational Benefits and Economic Frictions12
Financial Cross-Ownership and Information Dissemination in a Supply Chain12
Technology Licensing and Productivity Growth: Evidence from Manufacturing Firms in Developing Economies12
Private Information and Dynamic Bargaining in Supply Chains: An Experimental Study12
Antidiscrimination Laws, Artificial Intelligence, and Gender Bias: A Case Study in Nonmortgage Fintech Lending12
Unraveling Behavioral Ordering: Relative Costs and the Bullwhip Effect12
Revenue Management in Crowdfunding11
Detecting Customer Trends for Optimal Promotion Targeting11
An Empirical Investigation of Ridesharing and New Vehicle Purchase11
Adaptive Learning of Drug Quality and Optimization of Patient Recruitment for Clinical Trials with Dropouts11
A Classification of Carbon Abatement Opportunities of Global Firms11
The Value of Health Information Technology Interoperability: Evidence from Interhospital Transfer of Heart Attack Patients11
Sooner or Later? Promising Delivery Speed in Online Retail11
Online Personalized Assortment Optimization with High-Dimensional Customer Contextual Data11
Centralized or Decentralized Transfer Prices: A Behavioral Approach for Improving Supply Chain Coordination11
Does Online Training Work in Retail?11
Reference Pricing for Healthcare Services11
Managing Capital Market Frictions via Cost-Reduction Investments11
Intertemporal Product Management with Strategic Consumers: The Value of Defective Product Returns11
Privacy Management in Service Systems10
An Invitation Control Policy for Proactive Service Systems: Balancing Efficiency, Value, and Service Level10
Environment and Energy? The Impact of Environmental Management Systems on Energy Efficiency10
Incentivizing Commuters to Carpool: A Large Field Experiment with Waze10
Impacts of Distributive Comparison Behavior on Corporate Social Responsibility in Supply Chains: The Role of Small Firms10
Incentivized Actions in Freemium Games10
Invite Your Friend and You’ll Move Up in Line: Optimal Design of Referral Priority Programs10
Extended Producer Responsibility for Pharmaceuticals10
Minimum Earnings Regulation and the Stability of Marketplaces10
M-Commerce, Sales Concentration, and Inventory Management10
Learning Personalized Product Recommendations with Customer Disengagement10
Food Donations, Retail Operations, and Retail Pricing10
Understanding Customer Retrials in Call Centers: Preferences for Service Quality and Service Speed10
Effective Online Order Acceptance Policies for Omnichannel Fulfillment10
Data-Driven Sports Ticket Pricing for Multiple Sales Channels with Heterogeneous Customers10
Curbing Emissions: Environmental Regulations and Product Offerings Across Markets10
Precommitments in Two-Sided Market Competition9
Budgeting in International Humanitarian Organizations9
Consumer Equilibrium, Demand Effects, and Efficiency in Group Buying9
Contextual Trustworthiness of Organizational Partners: Evidence from Nine School Networks9
Welfare Implications of Congestion Pricing: Evidence from SFpark9
Supply Chain Coordination for E-Commerce: Risk Penalty vs. Flat Rate9
Outcome-Based Reimbursement: The Solution to High Drug Spending?9
Collaboration Structures in Integrated Healthcare Delivery Systems: An Exploratory Study of Accountable Care Organizations9
Cross-Category Retailing Management: Substitution and Complementarity9
Recovering from Critical Incidents: Evidence from Paramedic Performance9
The Impact of the COVID-19 Pandemic on the Behavior of Online Gig Workers9
Should We Wait Before Outsourcing? Analysis of a Revenue-Generating Blended Contact Center9
Omnichannel Distribution to Fulfill Retail Orders9
Warranty Matching in a Consumer Electronics Closed-Loop Supply Chain9
Selecting Cover Images for Restaurant Reviews: AI vs. Wisdom of the Crowd9
The Impact of Schedule Consistency on Shift Worker Productivity: An Empirical Investigation9
Intertemporal Segmentation via Flexible-Duration Group Buying9
Incentives and Gaming in Collaborative Projects Under Risk-Sharing Partnerships9
Item Aggregation and Column Generation for Online-Retail Inventory Placement9
Partnerships in Urban Mobility: Incentive Mechanisms for Improving Public Transit Adoption8
Negotiating Government-to-Government Food Importing Contracts: A Nash Bargaining Framework8
Can Global Sourcing Strategy Predict Stock Returns?8
Dynamic Trade Finance in the Presence of Information Frictions and FinTech8
Product Recalls and Supply Base Innovation8
Price-Directed Cost Sharing and Demand Allocation Among Service Providers with Multiple Demand Sources and Multiple Facilities8
Improving Tuberculosis Treatment Adherence Support: The Case for Targeted Behavioral Interventions8
Flexible Drug Approval Policies8
Estimating the Stockout-Based Demand Spillover Effect in a Fashion Retail Setting8
Expediting in Two-Echelon Spare Parts Inventory Systems8
Driving Supply to Marketplaces: Optimal Platform Pricing When Suppliers Share Inventory8
The Effects of Multisiting on Productivity and Quality8
Order Fulfillment Under Pick Failure in Omnichannel Ship-From-Store Programs8
Manufacturing Process Innovation in the Pharmaceutical Industry8
Note: The Value and Cost of the Customer’s Waiting Time8
Sourcing Innovation: Integrated System or Individual Components?7
Lemons, Trade-Ins, and Certified Pre-Owned Programs7
Do Managers Overreact When in Backlog? Evidence of Scope Neglect from a Supply Chain Experiment7
Inducing Compliance with Postmarket Studies for Drugs Under FDA’s Accelerated Approval Pathway7
OM Forum—A Vision of Responsible Research in Operations Management7
Does What Happens in the ED Stay in the ED? The Effects of Emergency Department Physician Workload on Post-ED Care Use7
Reading Between the Stars: Understanding the Effects of Online Customer Reviews on Product Demand7
Off-Platform Threats in On-Demand Services7
Product Flexibility Strategy Under Supply and Demand Risk7
Resource Allocation with Sigmoidal Demands: Mobile Healthcare Units and Service Adoption7
Better Together! The Consumer Implications of Delivery Consolidation7
Delegation of Stocking Decisions Under Asymmetric Demand Information7
Improving Match Rates in Dating Markets Through Assortment Optimization7
Cloud Computing Value Chains: Research from the Operations Management Perspective7
Pricing for Heterogeneous Products: Analytics for Ticket Reselling7
Optimally Scheduling Heterogeneous Impatient Customers6
Mechanism Design for Managing Hidden Rebates and Inflated Quotes of a Procurement Service Provider6
On the Participation, Competition and Welfare at Customer-Intensive Discretionary Service Platforms6
Probabilistic Forecasting of Patient Waiting Times in an Emergency Department6
RiRiShun Logistics: Home Appliance Delivery Data for the 2021 Manufacturing & Service Operations Management Data-Driven Research Challenge6
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