M&SOM-Manufacturing & Service Operations Management

Article	Citations
Sustainability Implications of Supply Chain Responsiveness	250
Editorial Board	139
Introduction: Frontiers in Operations	131
On the Distributed Energy Storage Investment and Operations	123
That’s Not Fair: Tariff Structures for Electric Utilities with Rooftop Solar	121
Assign-to-Seat: Dynamic Capacity Control for Selling High-Speed Train Tickets	112
Managing Uncertain Capacities for Network Revenue Optimization	107
Robust and Heterogenous Odds Ratio: Estimating Price Sensitivity for Unbought Items	98
Setting Retail Staffing Levels: A Methodology Validated with Implementation	92
Demand Estimation Under the Multinomial Logit Model from Sales Transaction Data	86
Improving Broader Sharing to Address Geographic Inequity in Liver Transplantation	86
Robust Drone Delivery with Weather Information	81
Intertemporal Product Management with Strategic Consumers: The Value of Defective Product Returns	80
Curbing Emissions: Environmental Regulations and Product Offerings Across Markets	72
On the Participation, Competition and Welfare at Customer-Intensive Discretionary Service Platforms	59
Price Discrimination and Inventory Allocation in Bertrand Competition	59
Order-Optimal Correlated Rounding for Fulfilling Multi-Item E-Commerce Orders	58
Pooling and Boosting for Demand Prediction in Retail: A Transfer Learning Approach	57
Robust Inventory Management: A Cycle-Based Approach	57
On Co-opetitive Supply Partnerships with End-Product Rivals: Information Asymmetry, Dual Sourcing and Supply Market Efficiency	55
Sequential Bidding for Merging in Algorithmic Traffic	55
Corporate Governance and Related Party Transactions in Global Supply Chains	55
Strategic Sourcing Under Severe Disruption Risk: Learning Failures and Under-Diversification Bias	55
Doing Less to Do More? Optimal Service Portfolio of Non-profits That Serve Distressed Individuals	54
Improving the Quality of In-Kind Donations: A Field Experiment	52

Labor Welfare in On-Demand Service Platforms	51
When to Lock the Volatile Input Price? Procurement of Commodity Components Under Different Pricing Schemes	48
The Impact of the Opportunity Zone Program on Residential Real Estate	47
Competition in Optimal Stopping: Behavioral Insights	47
Multiportfolio Optimization: A Fairness-Aware Target-Oriented Model	47
Experience Minimizes the Pull-to-Center Effect in Newsvendor Decisions	44
Site Reassignment for Mobile Outreach Teams: Investigating the Effectiveness of Decentralized Decision Making	44
A Manager and an AI Walk into a Bar: Does ChatGPT Make Biased Decisions Like We Do?	44
Estimating Personalized Demand with Unobserved No-Purchases Using a Mixture Model: An Application in the Hotel Industry	44
Offline Feature-Based Pricing Under Censored Demand: A Causal Inference Approach	44
A Model for Prepositioning Emergency Relief Items Before a Typhoon with an Uncertain Trajectory	42
Contractual Coordination of Agricultural Marketing Cooperatives With Quality Provisions	42
Impact of Modularity Design on Mobile App Launch Success	41
Order Fulfillment Under Pick Failure in Omnichannel Ship-From-Store Programs	40
Multi-purchase Behavior: Modeling, Estimation, and Optimization	40
Do Managers Overreact When in Backlog? Evidence of Scope Neglect from a Supply Chain Experiment	40
How to Conclude a Suspended Sports League?	39
A Locational Demand Model for Bike-Sharing	39
Primary Care First Initiative: Impact on Care Delivery and Outcomes	39
The Value of Response Time Information in Supply Chain Bargaining	39
Learning to Collude in a Pricing Duopoly	38
Flexible Drug Approval Policies	38
Competition Between Two-Sided Platforms Under Demand and Supply Congestion Effects	38
Revisiting the Role of Collaboration in Creating Breakthrough Inventions	38
Shortening Emergency Medical Response Time with Joint Operations of Uncrewed Aerial Vehicles with Ambulances	37
Forecasting Airport Transfer Passenger Flow Using Real-Time Data and Machine Learning	37
Managing Social Responsibility in Multitier Supply Chains	37
Statement of the Manufacturing & Service Operations Management Journal	35
Robust Optimization Approach to Process Flexibility Designs with Contribution Margin Differentials	35
Sourcing from a Self-Reporting Supplier: Strategic Communication of Social Responsibility in a Supply Chain	35
State-Dependent Estimation of Delay Distributions in Fork-Join Networks	35
Warranty Reserve Management: Demand Learning and Funds Pooling	35
Learning in Repeated Multiunit Pay-as-Bid Auctions	34
Efficient Cloud Server Deployment Under Demand Uncertainty	34
Personalized Healthcare Outcome Analysis of Cardiovascular Surgical Procedures	34
2022 M&SOM Meritorious Service Award	33
The Value of Smart Contract in Trade Finance	33
Symbolic Awards in Buyer–Supplier Relations	33
Payment Models to Coordinate Healthcare Providers with Partial Attribution of Outcome Costs	33
The Effects of Patent Extension and Take-Back Regulation on Green Pharmacy	32
Introduction to the Special Issue on Sharing Economy and Innovative Marketplaces	32
Optimal Commissions and Subscriptions in Networked Markets	31
Algorithmic Assortment Curation: An Empirical Study of Buybox in Online Marketplaces	31
Dynamic Type Matching	31
Consumer Equilibrium, Demand Effects, and Efficiency in Group Buying	31
Supply Chain Performance with Target-Oriented Firms	30
The Effects of Multisiting on Productivity and Quality	30
Intertemporal Segmentation via Flexible-Duration Group Buying	30
Service Quality Using Text Mining: Measurement and Consequences	29
Optimal Consolidation of Polling Locations	28

Call for Papers: Manufacturing & Service Operations Management Special Issue on Responsible Retail Operations	28
Technology Licensing and Productivity Growth: Evidence from Manufacturing Firms in Developing Economies	27
Better Together! The Consumer Implications of Delivery Consolidation	27
Variations of the Bullwhip Effect Across Foreign Subsidiaries	27
Not All Lines Are Skipped Equally: An Experimental Investigation of Line-Sitting and Express Lines	26
NetEase Cloud Music Data	26
Managing Flexible Capacity in Service Systems with Worker Shortages	25
Price-Directed Cost Sharing and Demand Allocation Among Service Providers with Multiple Demand Sources and Multiple Facilities	25
Sales Information Transparency and Trust in Repeated Vertical Relationships	24
Intertemporal Price Discrimination via Randomized Promotions	24
On Designing a Socially Optimal Expedited Service and Its Impact on Individual Welfare	24
Scan Based Trading and Bargaining Equilibrium: A Structural Estimation of Supply Chain Profit	24
Optimal Contract Design for a National Brand Manufacturer Under Store Brand Private Information	24
Editorial Board	24
From Targeting to Transfer: Design of Allocation Rules in Cash Transfer Programs	24
Does What Happens in the ED Stay in the ED? The Effects of Emergency Department Physician Workload on Post-ED Care Use	23
The Promise of mHealth for Chronic Disease Management Under Different Payment Systems	23
Multiproduct Dynamic Pricing with Limited Inventories Under a Cascade Click Model	23
MSOM Society Student Paper Competition: Abstracts of 2022 Winners	23
Telehealth in Acute Care: Pay Parity and Patient Access	23
Warranty Matching in a Consumer Electronics Closed-Loop Supply Chain	23
Allocation of Funds in Bilevel Subsidy Welfare Programs	23
A Theory of Interior Peaks: Activity Sequencing and Selection for Service Design	23
Conditional Lead-Time Flexibility in an Assemble-to-Order System	23
Full Quantity or Full Credit? Choosing the Right Buyback Policy for a Behavioral Retailer	23
Peer Bargaining and Productivity in Teams: Gender and the Inequitable Division of Pay	22
Outcome-Based Reimbursement: The Solution to High Drug Spending?	22
Scheduling Smarter: Scheduling Decision Impact on Nurse-Aide Turnover	22
Introduction to Special Section on Data-Driven Research Challenge	21
Understanding Customer Retrials in Call Centers: Preferences for Service Quality and Service Speed	21
Financial Cross-Ownership and Information Dissemination in a Supply Chain	21
Editorial Board	21
A Classification of Carbon Abatement Opportunities of Global Firms	21
The Value of Information and Flexibility with Temporal Commitments	20
A Branch-and-Price Algorithm Enhanced by Decision Diagrams for the Kidney Exchange Problem	20
MSD: Continuous Pharmaceutical Manufacturing Data for the 2024 MSOM Data-Driven Research Challenge	20
Decarbonizing OCP	20
Incentivized Actions in Freemium Games	20
Acknowledgments to Editors and Reviewers (2023)	20
Dual Sourcing Under Internal and External Volatilities	20
Loyalty Currency and Mental Accounting: Do Consumers Treat Points Like Money?	20
Distance-Based Service Priority: An Innovative Mechanism to Increase System Throughput and Social Welfare	19
Dynamic Probabilistic Selling When Customers Have Boundedly Rational Expectations	19
Mechanism Design for Managing Hidden Rebates and Inflated Quotes of a Procurement Service Provider	19
Competition Between Hospitals Under Bundled Payments and Fee-for-Service: An Equilibrium Analysis of Insurer’s Choice	19
The Impact of Behavioral and Economic Drivers on Gig Economy Workers	19
Privacy Management in Service Systems	19
Editorial Board	19
Omnichannel Distribution to Fulfill Retail Orders	19
Product Flexibility Strategy Under Supply and Demand Risk	19
Designing Informative Rating Systems: Evidence from an Online Labor Market	18
Aggregating Distributed Energy Resources: Efficiency and Market Power	18
Frontiers in Operations: Waiting Experience in Open-Shop Service Networks: Improvements via Flow Analytics and Automation	18
Why Are Minimum Order Quantity Contracts Popular in Practice? A Behavioral Investigation	18
Believing in Analytics: Managers’ Adherence to Price Recommendations from a DSS	18
Multiobjective Stochastic Optimization: A Case of Real-Time Matching in Ride-Sourcing Markets	18
Information Dependency in Mitigating Disruption Cascades	18
OM Forum—Supply Chain Thinking in Healthcare: Lessons and Outlooks	18
Quality Signaling Through Crowdfunding Pricing	18
Show or Tell? Improving Inventory Support for Agent-Based Businesses at the Base of the Pyramid	17
Recycling Standards, Green Inventions, and Spillover: Evidence from California’s Electronic Waste Recycling Act (EWRA)	17
Evaluation of a Split Flow Model for the Emergency Department	17
The Impact of the COVID-19 Pandemic on the Behavior of Online Gig Workers	17
Assortment Optimization with Multi-Item Basket Purchase Under Multivariate MNL Model	17
Workforce Configuration in Charity Settings: A Forward-Looking Approach	17
Restructuring Global Supply Chains: Navigating Challenges of the COVID-19 Pandemic and Beyond	17
Assortment Optimization for a Multistage Choice Model	17
Incentivizing Commuters to Carpool: A Large Field Experiment with Waze	17
2023 M&SOM Meritorious Service Award	17
Distributed 3D Printing of Spare Parts via IP Licensing	17
Supply Risk Mitigation in a Decentralized Supply Chain: Pricing Postponement or Payment Postponement?	16
Omnichannel Assortment Optimization Under the Multinomial Logit Model with a Features Tree	16
We Are on the Way: Analysis of On-Demand Ride-Hailing Systems	16
Logistics Performance, Ratings, and Its Impact on Customer Purchasing Behavior and Sales in E-Commerce Platforms	16
Can Global Sourcing Strategy Predict Stock Returns?	16
Joint Product Framing (Display, Ranking, Pricing) and Order Fulfillment Under the Multinomial Logit Model for E-Commerce Retailers	16
Disclosing Product Availability in Online Retail	16
Inventory Commitment and Monetary Compensation Under Competition	16
The Influence of Female Directors on Product Recall Decisions	16
Market Thickness in Online Food Delivery Platforms: The Impact of Food Processing Times	16

Non-ownership Business Models for Solar Energy	16
Can Big Data Cure Risk Selection in Healthcare Capitation Program? A Game Theoretical Analysis	15
Content Promotion for Online Content Platforms with the Diffusion Effect	15
Offering Memories to Sell Goods? Pricing and Welfare Implications of Experiential Retail	15
Distributional Robustness and Inequity Mitigation in Disaster Preparedness of Humanitarian Operations	15
Partnerships in Urban Mobility: Incentive Mechanisms for Improving Public Transit Adoption	15
Inventory-Responsive Donor-Management Policy: A Tandem Queueing Network Model	15
The Impact of Facility Layout on Service Worker Behavior: An Empirical Study of Nurses in the Emergency Department	15
Queueing with Negative Network Effects	15
Demand Learning and Pricing for Varying Assortments	15
Forewarned Is Forearmed? Contingent Sourcing, Shipment Information, and Supplier Competition	15
Introduction to the Special Section on Smart City Operations	15
Contracting Mechanisms for Stable Sourcing Networks	15
The Impact of Schedule Consistency on Shift Worker Productivity: An Empirical Investigation	15
Reference Pricing for Healthcare Services	15
The Strategic Role of Supplier Learning	15
Sooner or Later? Promising Delivery Speed in Online Retail	14
Promotional Inventory Displays: An Empirical Analysis Using IoT Data	14
Frontiers in Operations: Does Physician’s Choice of When to Perform EHR Tasks Influence Total EHR Workload?	14
Surge Pricing and Two-Sided Temporal Responses in Ride Hailing	14
Follow the Crowd with Uncertain Service Capacity	14
Intertemporal Content Variation with Customer Learning	14
Editorial Board	14
Retailing Strategies of Imperfect Produce and the Battle Against Food Waste	14
Routing and Staffing in Customer Service Chat Systems with Generally Distributed Service and Patience Times	14
An Analysis of Incentive Schemes for Participant Retention in Clinical Studies	14
Lemons, Trade-Ins, and Certified Pre-Owned Programs	14
The Microstructure of Work: Understanding Productivity Benefits and Costs of Interruptions	13
Optimal Prototyping with Noisy Measurements	13
Frontiers in Operations: Battery as a Service: Flexible Electric Vehicle Battery Leasing	13
The Impact of Digitization on Print Book Sales: Analysis Using Genre Exposure Heterogeneity	13
Precommitments in Two-Sided Market Competition	13
Offline-Channel Planning in Smart Omnichannel Retailing	12
Seeing the Bigger Picture? Ramping up Production with the Use of Augmented Reality	12
Mobile Payment Services, Government Involvement, and Mobile Network Operator Performance	12
OM Forum—The Best of Both Worlds: Machine Learning and Behavioral Science in Operations Management	12
Sequential Innovation in Mobile App Development	12
Supply Chain Coordination for E-Commerce: Risk Penalty vs. Flat Rate	12
Redesigning Sample Transportation in Malawi Through Improved Data Sharing and Daily Route Optimization	12
Recovering Global Supply Chains from Sourcing Interruptions: The Role of Sourcing Strategy	12
OM Forum—Reducing Food Waste: An Operations Management Research Agenda	12
Beating the Algorithm: Consumer Manipulation, Personalized Pricing, and Big Data Management	12
Impact of Temporary Store Closures on Online Sales: Evidence from a Natural Experiment	11
Shared-Ride Efficiency of Ride-Hailing Platforms	11
Pricing for Heterogeneous Products: Analytics for Ticket Reselling	11
Private vs. Pooled Transportation: Customer Preference and Design of Green Transport Policy	11
RiRiShun Logistics: Home Appliance Delivery Data for the 2021 Manufacturing & Service Operations Management Data-Driven Research Challenge	11
Centralized or Decentralized Transfer Prices: A Behavioral Approach for Improving Supply Chain Coordination	11
Optimal Intervention Policies for Total Joint Replacement Postoperative Care Process	11
Product Development in Crowdfunding: Theoretical and Empirical Analysis	11
Note: The Value and Cost of the Customer’s Waiting Time	11
Antidiscrimination Laws, Artificial Intelligence, and Gender Bias: A Case Study in Nonmortgage Fintech Lending	11
Opaque Selling and Inventory Management in Vertically Differentiated Markets	11
Retail Sample Boxes: Counteracting the Adverse Effect of Accelerated Learning via Future Credit	11
Adaptive Learning of Drug Quality and Optimization of Patient Recruitment for Clinical Trials with Dropouts	11
Going the Distance: The Impact of Commute on Gender Diversity in Public Service	11
Multi-Armed Bandits with Endogenous Learning Curves: An Application to Split Liver Transplantation	11
Intraday Scheduling with Patient Re-entries and Variability in Behaviours	11
Learning Personalized Product Recommendations with Customer Disengagement	11
AI and Procurement	11
Patient Sensitivity to Emergency Department Waiting Time Announcements	11
Diversion in Prescription Opioid Supply Chains: Evidence from the Drug Supply Chain Security Act	10
The Design of Optimal Pay-as-Bid Procurement Mechanisms	10
What Is the Impact of Nonrandomness on Random Choice Models?	10
Obligatory Responses to FDA Inspection Outcomes and Future Drug Shortages	10
Physician Adoption of AI Assistant	10
Renewable, Flexible, and Storage Capacities: Friends or Foes?	10
Value of Algorithm-Enabled Process Innovation: The Case of Sepsis	10
Frame by Fame: Content Creation on Short Video-Format Platforms	10
Strategic Inventories Under Supply Chain Competition	10
Using Mobile Device Data to Understand the Effect of Stay-at-Home Orders on Residents’ Mobility	10
Procurement Strategies with Unreliable Suppliers Under Correlated Random Yields	10
Adaptive Seamless Dose-Finding Trials	10
On the Interplay of Production Flexibility, Capital Structure, and Investment Timing	10
Simultaneous vs. Sequential: Optimal Assortment Recommendation in Multistore Retailing	10
Dynamic Pricing and Bidding for Display Advertising Campaigns	10
Impacts of Distributive Comparison Behavior on Corporate Social Responsibility in Supply Chains: The Role of Small Firms	10
Ride-Hailing Platforms: Competition and Autonomous Vehicles	10
MSOM Society Student Paper Competition: Abstracts of 2020 Winners	9
Service Chains’ Operational Strategies: Standardization or Customization? Evidence from the Nursing Home Industry	9
An Operations Approach for Reducing Glycemic Variability: Evidence from a Primary Care Setting	9
Should Gig Platforms Decentralize Dispute Resolution?	9
Product Price, Quality, and Service Decisions Under Consumer Choice Models	9
Retail Category Management with Slotting Fees	9
Online Personalized Assortment Optimization with High-Dimensional Customer Contextual Data	9
Inventory Sharing and Demand-Side Underweighting	9
Buffer Times Between Scheduled Events in Resource Assignment Problem: A Conflict-Robust Perspective	9
Inventory Sharing Under Service Competition	9
Intertemporal Pricing via Nonparametric Estimation: Integrating Reference Effects and Consumer Heterogeneity	9
Artificial Shortage in Agricultural Supply Chains	9
Frontiers in Operations: Valuing Nursing Productivity in Emergency Departments	8
Investment Efforts Under Complementary Sourcing: The Role of Market Risk and Endogenous Pricing	8
Service Operations for Justice-on-Time: A Data-Driven Queueing Approach	8
Timely After-Sales Service and Technology Adoption: Evidence from the Off-Grid Solar Market in Uganda	8
2021 M&SOM Meritorious Service Award	8