M&SOM-Manufacturing & Service Operations Management

Article	Citations
Editorial Board	130
Test Allocation and Pool Composition in Heterogenous Populations Under Strict Capacity Constraints	107
Robust and Heterogenous Odds Ratio: Estimating Price Sensitivity for Unbought Items	94
Sustainability Implications of Supply Chain Responsiveness	93
On the Distributed Energy Storage Investment and Operations	79
Improving Broader Sharing to Address Geographic Inequity in Liver Transplantation	77
Assign-to-Seat: Dynamic Capacity Control for Selling High-Speed Train Tickets	74
Designing Emission Permits Regulation for Multiple Compliance Periods	74
Impacts of Care Provider Collaborations on the Service Time for Inpatient Stays: An Analysis Using Electronic Health Record Audit Logs and Dynamic Graphs	74
Curbing Emissions: Environmental Regulations and Product Offerings Across Markets	73
On the Participation, Competition and Welfare at Customer-Intensive Discretionary Service Platforms	67
Introduction: Frontiers in Operations	64
Privacy-Preserving Personalized Recommender Systems	63
Managing Quality on Two-Sided Platforms in the Presence of Provider Competition	63
Contextual Stochastic Optimization for Omnichannel Multicourier Order Fulfillment Under Delivery Time Uncertainty	59
Price Discrimination and Inventory Allocation in Bertrand Competition	55
Multiportfolio Optimization: A Fairness-Aware Target-Oriented Model	55
Order-Optimal Correlated Rounding for Fulfilling Multi-Item E-Commerce Orders	55
Robust Drone Delivery with Weather Information	55
How Forced Intervention Facilitates AI Adoption	54
Multiproduct Inventory Systems with Upgrading: Replenishment, Allocation, and Online Learning	52
Corporate Governance and Related Party Transactions in Global Supply Chains	52
Warnings and Endorsements: Improving Human–AI Collaboration in the Presence of Outliers	51
Experience Minimizes the Pull-to-Center Effect in Newsvendor Decisions	48
Sequential Bidding for Merging in Algorithmic Traffic	46

Improving the Quality of In-Kind Donations: A Field Experiment	46
Sharing Platforms in Emerging Markets: The Role of Human Intermediaries	45
Joint Assortment Optimization and Discrete Marketing Mix Allocation	44
Site Reassignment for Mobile Outreach Teams: Investigating the Effectiveness of Decentralized Decision Making	44
The Impact of the Opportunity Zone Program on Residential Real Estate	44
Robust Inventory Management: A Cycle-Based Approach	43
Competition in Optimal Stopping: Behavioral Insights	43
Contractual Coordination of Agricultural Marketing Cooperatives With Quality Provisions	43
Offline Feature-Based Pricing Under Censored Demand: A Causal Inference Approach	40
A Manager and an AI Walk into a Bar: Does ChatGPT Make Biased Decisions Like We Do?	40
Pooling and Boosting for Demand Prediction in Retail: A Transfer Learning Approach	37
Editorial Board	36
Estimating Personalized Demand with Unobserved No-Purchases Using a Mixture Model: An Application in the Hotel Industry	36
Warranty Reserve Management: Demand Learning and Funds Pooling	35
How to Conclude a Suspended Sports League?	35
Primary Care First Initiative: Impact on Care Delivery and Outcomes	35
A Locational Demand Model for Bike-Sharing	35
Market Formation, Pricing, and Value Generation in Ride-Hailing Services	33
Impact of Modularity Design on Mobile App Launch Success	32
Editorial Board	32
State-Dependent Estimation of Delay Distributions in Fork-Join Networks	32
Personalized Healthcare Outcome Analysis of Cardiovascular Surgical Procedures	32
Distributionally Robust Monopoly Pricing: Switching from Low to High Prices in Volatile Markets	32
Mental Accounting in Allocating Capacity	32
The Value of Smart Contract in Trade Finance	31
Do Managers Overreact When in Backlog? Evidence of Scope Neglect from a Supply Chain Experiment	31
Multi-purchase Behavior: Modeling, Estimation, and Optimization	31
Shortening Emergency Medical Response Time with Joint Operations of Uncrewed Aerial Vehicles with Ambulances	30
A Market-Based Mechanism for Global Vaccine Procurement Coalitions	30
The Value of Response Time Information in Supply Chain Bargaining	30
Efficient Cloud Server Deployment Under Demand Uncertainty	29
Managing Social Responsibility in Multitier Supply Chains	29
Order Fulfillment Under Pick Failure in Omnichannel Ship-From-Store Programs	29
Learning to Collude in a Pricing Duopoly	29
Learning in Repeated Multiunit Pay-as-Bid Auctions	29
2022 M&SOM Meritorious Service Award	28
Algorithmic Assortment Curation: An Empirical Study of Buybox in Online Marketplaces	28
Forecasting Airport Transfer Passenger Flow Using Real-Time Data and Machine Learning	28
A Two-Part Machine Learning Approach to Characterizing Network Interference in A/B Testing	28
Reducing Traffic Incidents in Meal Deliveries: Penalize the Platform or Its Independent Drivers?	27
Inventory Systems with Record Inaccuracy: Transaction Errors vs. Unobservable Loss	27
Capacity Planning for Resource Turnaround Operations	27
Optimizing Interhospital Patient Transfer Decisions: A Queueing Network Approach	27
Managing Flexible Capacity in Service Systems with Worker Shortages	26
Scan Based Trading and Bargaining Equilibrium: A Structural Estimation of Supply Chain Profit	26
Sales Information Transparency and Trust in Repeated Vertical Relationships	26
Call for Papers: Manufacturing & Service Operations Management Special Issue on Responsible Retail Operations	26
Optimal Consolidation of Polling Locations	26
Better Together! The Consumer Implications of Delivery Consolidation	25
From Targeting to Transfer: Design of Allocation Rules in Cash Transfer Programs	25

2025 M&SOM Meritorious Service Award	24
Variations of the Bullwhip Effect Across Foreign Subsidiaries	24
Not All Lines Are Skipped Equally: An Experimental Investigation of Line-Sitting and Express Lines	24
Intertemporal Price Discrimination via Randomized Promotions	24
Stability of Procurement Networks	24
Data-Driven Pricing for Availability-Based Upgrades Under a Multiple Binary Choice Model with Copula	24
Optimal Contract Design for a National Brand Manufacturer Under Store Brand Private Information	24
Editorial Board	23
Outcome-Based Reimbursement: The Solution to High Drug Spending?	23
Scheduling Smarter: Scheduling Decision Impact on Nurse-Aide Turnover	23
MSOM Society Student Paper Competition: Abstracts of 2022 Winners	23
Full Quantity or Full Credit? Choosing the Right Buyback Policy for a Behavioral Retailer	23
The Promise of mHealth for Chronic Disease Management Under Different Payment Systems	22
A Classification of Carbon Abatement Opportunities of Global Firms	22
Does What Happens in the ED Stay in the ED? The Effects of Emergency Department Physician Workload on Post-ED Care Use	22
Conditional Lead-Time Flexibility in an Assemble-to-Order System	22
Editorial Board	21
Allocation of Funds in Bilevel Subsidy Welfare Programs	21
Introduction to Special Section on Data-Driven Research Challenge	21
Multiproduct Dynamic Pricing with Limited Inventories Under a Cascade Click Model	21
Acknowledgments to Editors and Reviewers (2023)	21
Telehealth in Acute Care: Pay Parity and Patient Access	21
The Value of Information and Flexibility with Temporal Commitments	20
Dynamic Care Unit Placements Under Unknown Demand with Learning	20
Decarbonizing OCP	20
Does Transparency Hinder Technological Novelty? Evidence from Large Pharmaceutical Firms	20
Dual Sourcing Under Internal and External Volatilities	20
A Branch-and-Price Algorithm Enhanced by Decision Diagrams for the Kidney Exchange Problem	20
Managing Service Systems with Overconfident Customers	19
Privacy Management in Service Systems	19
The Impact of Behavioral and Economic Drivers on Gig Economy Workers	19
Editorial Board	19
MSD: Continuous Pharmaceutical Manufacturing Data for the 2024 MSOM Data-Driven Research Challenge	19
Omnichannel Distribution to Fulfill Retail Orders	19
Loyalty Currency and Mental Accounting: Do Consumers Treat Points Like Money?	19
Why Are Minimum Order Quantity Contracts Popular in Practice? A Behavioral Investigation	18
Frontiers in Operations: Operational Overload: The Impact of Workload on High-Skilled Workforce Attrition	18
Information Dependency in Mitigating Disruption Cascades	18
The Impact of Automation on Workers When Workers Are Strategic: The Case of Ride-Hailing	18
Frontiers in Operations: Last-Mile Delivery in Healthcare: Drone Delivery for Blood Products in Rwanda	17
Ad Blockers and Ad Quality	17
Believing in Analytics: Managers’ Adherence to Price Recommendations from a DSS	17
Economics of Multitier Supply Chain Financing	17
Distance-Based Service Priority: An Innovative Mechanism to Increase System Throughput and Social Welfare	17
Workforce Configuration in Charity Settings: A Forward-Looking Approach	17
Quality Signaling Through Crowdfunding Pricing	17
Aggregating Distributed Energy Resources: Efficiency and Market Power	17
The Impact of the COVID-19 Pandemic on the Behavior of Online Gig Workers	17
Distributed 3D Printing of Spare Parts via IP Licensing	16
Frontiers in Operations: Waiting Experience in Open-Shop Service Networks: Improvements via Flow Analytics and Automation	16
Incentivizing Commuters to Carpool: A Large Field Experiment with Waze	16
Restructuring Global Supply Chains: Navigating Challenges of the COVID-19 Pandemic and Beyond	16
Batching and Greedy Policies: How Good Are They in Dynamic Matching?	16
Early Detection of Opioid Over-Procurement: A Semisupervised Machine Learning Approach	16
Assortment Optimization for a Multistage Choice Model	16
2023 M&SOM Meritorious Service Award	15
Optimal Capacity and Price Designs Under Ex Ante and Ex Post Theft	15
Assortment Optimization with Multi-Item Basket Purchase Under Multivariate MNL Model	15
Multiobjective Stochastic Optimization: A Case of Real-Time Matching in Ride-Sourcing Markets	15
Inventory Commitment and Monetary Compensation Under Competition	15
Recycling Standards, Green Inventions, and Spillover: Evidence from California’s Electronic Waste Recycling Act (EWRA)	15
Supply Risk Mitigation in a Decentralized Supply Chain: Pricing Postponement or Payment Postponement?	14
Favorable Risk Selection in Medicare Advantage: The Effect of Allowing Non-Medical Services	14
Hold Me Accountable: Anonymity and Prosocial Behavior in Services	14
Demand Learning and Pricing for Varying Assortments	14
A Unified Framework to Impose Market Share Constraints for Selected Product Classes: Randomized and Deterministic Assortments Under the Multinomial Logit Model	14
Can Global Sourcing Strategy Predict Stock Returns?	14
Market Thickness in Online Food Delivery Platforms: The Impact of Food Processing Times	14
Disclosing Product Availability in Online Retail	14
Can Big Data Cure Risk Selection in Healthcare Capitation Program? A Game Theoretical Analysis	14
Evaluation of a Split Flow Model for the Emergency Department	14
Introduction to the Special Section on Smart City Operations	14
Logistics Performance, Ratings, and Its Impact on Customer Purchasing Behavior and Sales in E-Commerce Platforms	14
Artificial Intelligence, Emotional Labor, and Service Operations	14
Tides Need STEMMED: A Locally Operating Spatiotemporal Mutually Exciting Point Process with Dynamic Network for Improving Opioid Overdose Death Prediction	14
Non-ownership Business Models for Solar Energy	14
Contracting Mechanisms for Stable Sourcing Networks	14
Erratum to “Multicriteria Course Mode Selection and Classroom Assignment Under Sudden Space Scarcity”	14
Retailing Strategies of Imperfect Produce and the Battle Against Food Waste	13
Offering Memories to Sell Goods? Pricing and Welfare Implications of Experiential Retail	13

Distributional Robustness and Inequity Mitigation in Disaster Preparedness of Humanitarian Operations	13
A Firm’s Operational Risk: Data Set and Empirical Evidence	13
The Impact of Schedule Consistency on Shift Worker Productivity: An Empirical Investigation	13
Content Promotion for Online Content Platforms with the Diffusion Effect	13
Queueing with Negative Network Effects	13
The Strategic Role of Supplier Learning	13
Forewarned Is Forearmed? Contingent Sourcing, Shipment Information, and Supplier Competition	13
Lemons, Trade-Ins, and Certified Pre-Owned Programs	12
Editorial Board	12
OM Forum—The Best of Both Worlds: Machine Learning and Behavioral Science in Operations Management	12
The Microstructure of Work: Understanding Productivity Benefits and Costs of Interruptions	12
Routing and Staffing in Customer Service Chat Systems with Generally Distributed Service and Patience Times	12
The Impact of Digitization on Print Book Sales: Analysis Using Genre Exposure Heterogeneity	12
The Role of Product Quality in Marketplaces	12
Emission Reduction Through Regulating Indirect Sources	12
Inventory-Responsive Donor-Management Policy: A Tandem Queueing Network Model	12
Sooner or Later? Promising Delivery Speed in Online Retail	12
Optimal Prototyping with Noisy Measurements	12
Frontiers in Operations: Show-Up Profiles for Scheduled Services: Estimation and Applications	12
Seeing the Bigger Picture? Ramping up Production with the Use of Augmented Reality	11
Strategic Entry of Farmers’ Cooperatives in Agricultural Markets	11
Redesigning Sample Transportation in Malawi Through Improved Data Sharing and Daily Route Optimization	11
Precommitments in Two-Sided Market Competition	11
Dynamic Irrigation Management Under Weather Uncertainty and Soil Heterogeneity	11
Beating the Algorithm: Consumer Manipulation, Personalized Pricing, and Big Data Management	11
Sequential Innovation in Mobile App Development	11
Offline-Channel Planning in Smart Omnichannel Retailing	11
Editorial Board	10
Frontiers in Operations: Battery as a Service: Flexible Electric Vehicle Battery Leasing	10
Optimal Policy for Inventory Management with Periodic and Controlled Resets	10
Hospital vs. Home Care: Trading off Predischarge and Postdischarge Infection and Mortality Risks	10
When Should Fractional-Dose Vaccines Be Used?	10
On Data-Driven Prescriptive Analytics with Side Information: A Regularized Nadaraya–Watson Approach	10
Frontiers in Operations: Does Physician’s Choice of When to Perform EHR Tasks Influence Total EHR Workload?	10
Promotional Inventory Displays: An Empirical Analysis Using IoT Data	10
Impact of Temporary Store Closures on Online Sales: Evidence from a Natural Experiment	10
Pricing for Heterogeneous Products: Analytics for Ticket Reselling	10
RiRiShun Logistics: Home Appliance Delivery Data for the 2021 Manufacturing & Service Operations Management Data-Driven Research Challenge	10
Shared-Ride Efficiency of Ride-Hailing Platforms	10
Online Facility Location: Running Stores on Wheels with Spatial Demand Learning	10
Follow the Crowd with Uncertain Service Capacity	10
Going the Distance: The Impact of Commute on Gender Diversity in Public Service	10
An Analysis of Incentive Schemes for Participant Retention in Clinical Studies	10
Forced Labor in Labor Supply Chains: Contracting and Information Asymmetry	10
Is IT That You Can’t Learn, Or You Won’t Learn? Technology-Enabled Monitoring and Heterogeneity in Sales Performance	10
Product Development in Crowdfunding: Theoretical and Empirical Analysis	10
Dynamic Pricing and Bidding for Display Advertising Campaigns	9
Trade Credit and Bankruptcy Risk in Supply Chains: An Experimental Study	9
Antidiscrimination Laws, Artificial Intelligence, and Gender Bias: A Case Study in Nonmortgage Fintech Lending	9
Adaptive Seamless Dose-Finding Trials	9
On the Interplay of Production Flexibility, Capital Structure, and Investment Timing	9
Simultaneous vs. Sequential: Optimal Assortment Recommendation in Multistore Retailing	9
Patient Sensitivity to Emergency Department Waiting Time Announcements	9
Private vs. Pooled Transportation: Customer Preference and Design of Green Transport Policy	9
You, Me, or We? Coproductive Principal-Agent Dynamics	9
The Design of Optimal Pay-as-Bid Procurement Mechanisms	9
Impacts of Distributive Comparison Behavior on Corporate Social Responsibility in Supply Chains: The Role of Small Firms	9
Multi-Armed Bandits with Endogenous Learning Curves: An Application to Split Liver Transplantation	9
Opaque Selling and Inventory Management in Vertically Differentiated Markets	9
Learning Personalized Product Recommendations with Customer Disengagement	9
Obligatory Responses to FDA Inspection Outcomes and Future Drug Shortages	9
Managing Multitier Inventory Networks with Expediting Under Normal and Disrupted Modes	8
Diversion in Prescription Opioid Supply Chains: Evidence from the Drug Supply Chain Security Act	8
Using Mobile Device Data to Understand the Effect of Stay-at-Home Orders on Residents’ Mobility	8
Buffer Times Between Scheduled Events in Resource Assignment Problem: A Conflict-Robust Perspective	8
Inventory Sharing Under Service Competition	8
The Impact of Customer Information on Service Supply and Demand: Evidence from a Large Live-Streaming Experiment	8
Capacity Management in Networks: A Structural Estimation Approach for Hospital Inpatient Wards	8
Frame by Fame: Content Creation on Short Video-Format Platforms	8
Physician Adoption of AI Assistant	8
Editorial Board	8
Business Method Innovation in U.S. Manufacturing and Trade	8
The Economics of Bestsellers: Consumer Search, Sales Ranking, and Social Learning	8
Value of Algorithm-Enabled Process Innovation: The Case of Sepsis	8
Retail Sample Boxes: Counteracting the Adverse Effect of Accelerated Learning via Future Credit	8
Renewable, Flexible, and Storage Capacities: Friends or Foes?	8
Retail Category Management with Slotting Fees	8
Linking Multisite Sex Ad Data at the Individual Level to Aid Counter-Trafficking Efforts	8
Frontiers in Operations: Valuing Nursing Productivity in Emergency Departments	7
Online Learning for Dual-Index Policies in Dual-Sourcing Systems	7
Intertemporal Pricing via Nonparametric Estimation: Integrating Reference Effects and Consumer Heterogeneity	7
Editorial Board	7
Coordination for Assembly	7
Social Learning and Content Quality Under Polarization	7
Editorial Board	7
Should Gig Platforms Decentralize Dispute Resolution?	7
Reading Between the Stars: Understanding the Effects of Online Customer Reviews on Product Demand	7
Editorial Board	7
An Operational View on Managing Mass Trauma Events	7
Sourcing Innovation: When to Own and When to Control Your Supplier	7
On Repeat: Does Iteration Drive Innovation?	7
Flexible Data Aggregation for Prediction and Decision Making with Contextual Information: Applications in Retailing	7
CEO Stock Ownership, Recall Timing, and Stock Market Penalties	7
Blockchain Operations in the Presence of Security Concerns	7
A Rolling Recruitment Process Under Applicant Stochastic Departures	7