M&SOM-Manufacturing & Service Operations Management

Article	Citations
Channel Structures of Online Retail Platforms	185
Gender Inequality in Research Productivity During the COVID-19 Pandemic	111
Information Sharing on Retail Platforms	109
Labor Welfare in On-Demand Service Platforms	108
Signaling to the Crowd: Private Quality Information and Rewards-Based Crowdfunding	106
Competition Between Two-Sided Platforms Under Demand and Supply Congestion Effects	92
We Are on the Way: Analysis of On-Demand Ride-Hailing Systems	87
A Deep Q-Network for the Beer Game: Deep Reinforcement Learning for Inventory Optimization	82
Motivating Supplier Social Responsibility Under Incomplete Visibility	77
Surge Pricing and Two-Sided Temporal Responses in Ride Hailing	73
Supplier Centrality and Auditing Priority in Socially Responsible Supply Chains	73
Dynamic Type Matching	69
Can Deep Reinforcement Learning Improve Inventory Management? Performance on Lost Sales, Dual-Sourcing, and Multi-Echelon Problems	65
Cooperative Approaches to Managing Social Responsibility in a Market with Externalities	64
The Influence of Female Directors on Product Recall Decisions	63
“Fulfilled by Amazon”: A Strategic Perspective of Competition at the e-Commerce Platform	63
AI and Procurement	54
Manufacturer’s Entry in the Product-Sharing Market	48
Promoting Solar Panel Investments: Feed-in-Tariff vs. Tax-Rebate Policies	48
Making the Most of Your Regret: Workers’ Relocation Decisions in On-Demand Platforms	47
Impacts of Counterfeiting on a Global Supply Chain	45
Product Price, Quality, and Service Decisions Under Consumer Choice Models	45
How Does a Return Period Policy Change Affect Multichannel Retailer Profitability?	43
Grocery Store Density and Food Waste	42
Sharing Manufacturer’s Demand Information in a Supply Chain with Price and Service Effort Competition	42

Value and Design of Traceability-Driven Blockchains	42
Surfacing the Submerged State: Operational Transparency Increases Trust in and Engagement with Government	42
Optimal Subsidies for Development Supply Chains	42
Ride-Hailing Platforms: Competition and Autonomous Vehicles	41
COVID-19 and E-Commerce Operations: Evidence from Alibaba	41
Information Provision and Farmer Welfare in Developing Economies	40
Logistics Performance, Ratings, and Its Impact on Customer Purchasing Behavior and Sales in E-Commerce Platforms	39
Service Quality Using Text Mining: Measurement and Consequences	38
Managing Social Responsibility in Multitier Supply Chains	38
Responsible Sourcing Under Supplier-Auditor Collusion	37
Reveal the Supplier List? A Trade-off in Capacity vs. Responsibility	37
OM Forum—Pandemics/Epidemics: Challenges and Opportunities for Operations Management Research	36
OM Forum—People-Centric Operations: Achievements and Future Research Directions	35
OM Forum—Supply Chain Thinking in Healthcare: Lessons and Outlooks	35
A Two-Sided Incentive Program for Coordinating the Influenza Vaccine Supply Chain	34
Optimal Commissions and Subscriptions in Networked Markets	34
Procurement Strategies with Unreliable Suppliers Under Correlated Random Yields	34
Crowdsourcing Last-Mile Deliveries	33
Inclusive Manufacturing: The Impact of Disability Diversity on Productivity in a Work Integration Social Enterprise	33
Sustainability in the Fast Fashion Industry	33
Demand Estimation Under the Multinomial Logit Model from Sales Transaction Data	32
Store-Brand Introduction and Multilateral Contracting	32
Predicting Inpatient Flow at a Major Hospital Using Interpretable Analytics	31
Trade and Foreign Economic Policy Uncertainty in Supply Chain Networks: Who Comes Home?	31
Overbooked and Overlooked: Machine Learning and Racial Bias in Medical Appointment Scheduling	30
Blockchain-Enabled Deep-Tier Supply Chain Finance	30
Prepositioning and Local Purchasing for Emergency Operations Under Budget, Demand, and Supply Uncertainty	30
Do Customer Emotions Affect Agent Speed? An Empirical Study of Emotional Load in Online Customer Contact Centers	30
Managing Congestion in Matching Markets	30
OM Forum—Reducing Food Waste: An Operations Management Research Agenda	30
Optimal Duration of Innovation Contests	30
Co-Opetition in Service Clusters with Waiting-Area Entertainment	30
On Queue-Length Information when Customers Travel to a Queue	29
Designing Sustainable Products Under Coproduction Technology	29
Disclosing Product Availability in Online Retail	29
Strategic Inventories Under Supply Chain Competition	29
Smart Charging of Electric Vehicles: An Innovative Business Model for Utility Firms	27
Contract Unobservability and Downstream Competition	27
Integrating Anticipative Replenishment Allocation with Reactive Fulfillment for Online Retailing Using Robust Optimization	27
Vertiport Planning for Urban Aerial Mobility: An Adaptive Discretization Approach	27
Last Mile Innovation: The Case of the Locker Alliance Network	27
Strategic Sourcing Under Severe Disruption Risk: Learning Failures and Under-Diversification Bias	27
Non-ownership Business Models for Solar Energy	26
Inventory Sharing and Demand-Side Underweighting	26
Real-Time Delivery Time Forecasting and Promising in Online Retailing: When Will Your Package Arrive?	26
Preorder Price Guarantee in e-Commerce	25
Understanding the Value of Fulfillment Flexibility in an Online Retailing Environment	25
Operational Transparency: Showing When Work Gets Done	25
Optimal Contract Under Asymmetric Information About Fairness	25
On Co-opetitive Supply Partnerships with End-Product Rivals: Information Asymmetry, Dual Sourcing and Supply Market Efficiency	25

Shipment Policies for Products with Fixed Shelf Lives: Impact on Profits and Waste	24
The Impact of Behavioral and Economic Drivers on Gig Economy Workers	24
The Impacts of Algorithmic Work Assignment on Fairness Perceptions and Productivity: Evidence from Field Experiments	23
JD.com: Transaction-Level Data for the 2020 MSOM Data Driven Research Challenge	23
On-Demand Meal Delivery Platforms: Operational Level Data and Research Opportunities	23
Wholesale Price Discrimination in Global Sourcing	23
Dynamic Probabilistic Selling When Customers Have Boundedly Rational Expectations	23
Artificial Shortage in Agricultural Supply Chains	22
Recovering Global Supply Chains from Sourcing Interruptions: The Role of Sourcing Strategy	22
That’s Not Fair: Tariff Structures for Electric Utilities with Rooftop Solar	22
Referral Timing and Fundraising Success in Crowdfunding	22
Drone Network Design for Cardiac Arrest Response	21
Peer Bargaining and Productivity in Teams: Gender and the Inequitable Division of Pay	21
The Internet of Things and Information Fusion: Who Talks to Who?	21
A Responsive-Pricing Retailer Sourcing from Competing Suppliers Facing Disruptions	21
Sourcing from a Self-Reporting Supplier: Strategic Communication of Social Responsibility in a Supply Chain	20
The Influence of Peers in Worker Misconduct: Evidence from Restaurant Theft	20
Retail in High Definition: Monitoring Customer Assistance Through Video Analytics	20
An Achievable-Region-Based Approach for Kidney Allocation Policy Design with Endogenous Patient Choice	20
A Clustered Overflow Configuration of Inpatient Beds in Hospitals	19
Sequential Product Development and Introduction by Cash-Constrained Start-Ups	19
Cross-Border E-Commerce Data Set: Choosing the Right Fulfillment Option	19
Ride-Hailing Networks with Strategic Drivers: The Impact of Platform Control Capabilities on Performance	19
Offline-Channel Planning in Smart Omnichannel Retailing	19
Designing Informative Rating Systems: Evidence from an Online Labor Market	19
Enabling Smarter Cities with Operations Management	18
On-Demand Delivery from Stores: Dynamic Dispatching and Routing with Random Demand	18
Show or Tell? Improving Inventory Support for Agent-Based Businesses at the Base of the Pyramid	18
Supply Chain Performance with Target-Oriented Firms	18
Joint Product Framing (Display, Ranking, Pricing) and Order Fulfillment Under the Multinomial Logit Model for E-Commerce Retailers	17
The Impact of Ride-Hailing Services on Congestion: Evidence from Indian Cities	17
Better to Bend than to Break: Sharing Supply Risk Using the Supply-Flexibility Contract	17
Online Advance Scheduling with Overtime: A Primal-Dual Approach	17
Revisiting the Role of Collaboration in Creating Breakthrough Inventions	17
Value of Online–Off-line Return Partnership to Off-line Retailers	17
Improved Crop Productivity Through Optimized Planting Schedules	17
Forecasting Airport Transfer Passenger Flow Using Real-Time Data and Machine Learning	17
Doing Less to Do More? Optimal Service Portfolio of Non-profits That Serve Distressed Individuals	17
Shipping Consolidation Across Two Warehouses with Delivery Deadline and Expedited Options for E-commerce and Omni-channel Retailers	17
After-Sales Service Contracting: Condition Monitoring and Data Ownership	16
The Incentive Game Under Target Effects in Ridesharing: A Structural Econometric Analysis	16
Seeing the Bigger Picture? Ramping up Production with the Use of Augmented Reality	16
Capacity Expansions with Bundled Supplies of Attributes: An Application to Server Procurement in Cloud Computing	16
Operational Strategies for Distributing Durable Goods in the Base of the Pyramid	16
Introducing Autonomous Vehicles: Adoption Patterns and Impacts on Social Welfare	16
The Value of Smart Contract in Trade Finance	16
Online Learning and Optimization of (Some) Cyclic Pricing Policies in the Presence of Patient Customers	15
The Impact of Facility Layout on Service Worker Behavior: An Empirical Study of Nurses in the Emergency Department	15
Timely After-Sales Service and Technology Adoption: Evidence from the Off-Grid Solar Market in Uganda	15
Distribution-Free Pricing	15
Introduction to the Special Issue on Responsible Operations and Supply Chain Management	15
Hiding in the Herd: The Product Recall Clustering Phenomenon	15
Implications of Price Matching in Supply Chain Negotiation	15
Distributed 3D Printing of Spare Parts via IP Licensing	15
Coping with Spatial Mismatch: Subsidy Design for Electric Vehicle and Charging Markets	15
Supplying to Mom and Pop: Traditional Retail Channel Selection in Megacities	15
Does Immediate Feedback Make You Not Try as Hard? A Study on Automotive Telematics	15
Believing in Analytics: Managers’ Adherence to Price Recommendations from a DSS	15
New-Product Diffusion in Closed-Loop Supply Chains	14
Learning to Collude in a Pricing Duopoly	14
Setting Retail Staffing Levels: A Methodology Validated with Implementation	14
On the Role of Teletriage in Healthcare Demand Management	14
Real-Time Integrated Learning and Decision Making for Cumulative Shock Degradation	14
Operational Disruptions, Firm Risk, and Control Systems	14
When Shared Autonomous Electric Vehicles Meet Microgrids: Citywide Energy-Mobility Orchestration	14
A Model for Prepositioning Emergency Relief Items Before a Typhoon with an Uncertain Trajectory	13
Food Safety Audits in Developing Economies: Decentralization vs. Centralization	13
Strategic Trade Credit in a Supply Chain with Buyer Competition	13
The Role of Problem Specification in Crowdsourcing Contests for Design Problems: A Theoretical and Empirical Analysis	13
Market Segmentation Trees	13
Pricing, Quality, and Stocking Decisions in a Manufacturer-Centric Dual Channel	13
Beating the Algorithm: Consumer Manipulation, Personalized Pricing, and Big Data Management	13
Is Adopting Mass Customization a Path to Environmentally Sustainable Fashion?	13
Course Scheduling Under Sudden Scarcity: Applications to Pandemic Planning	13
Omnichannel Assortment Optimization Under the Multinomial Logit Model with a Features Tree	13
The Recall Decision Exposed: Automobile Recall Timing and Process Data Set	13
Intraday Scheduling with Patient Re-entries and Variability in Behaviours	13
Managing the Impact of Fitting Room Traffic on Retail Sales: Using Labor to Reduce Phantom Stockouts	13
NetEase Cloud Music Data	13
Managing Customer Search via Bundling	13

Payment Models to Coordinate Healthcare Providers with Partial Attribution of Outcome Costs	13
Unraveling Behavioral Ordering: Relative Costs and the Bullwhip Effect	12
The Threshold Effects on Consumer Choice and Pricing Decisions	12
Proactive Customer Service: Operational Benefits and Economic Frictions	12
Opaque Selling and Inventory Management in Vertically Differentiated Markets	12
Warranty Length, Product Reliability, and Secondary Markets	12
A Robust Data-Driven Approach for the Newsvendor Problem with Nonparametric Information	12
Urban Bike Lane Planning with Bike Trajectories: Models, Algorithms, and a Real-World Case Study	12
Financial Cross-Ownership and Information Dissemination in a Supply Chain	12
Technology Licensing and Productivity Growth: Evidence from Manufacturing Firms in Developing Economies	12
Private Information and Dynamic Bargaining in Supply Chains: An Experimental Study	12
Antidiscrimination Laws, Artificial Intelligence, and Gender Bias: A Case Study in Nonmortgage Fintech Lending	12
Reference Pricing for Healthcare Services	11
Managing Capital Market Frictions via Cost-Reduction Investments	11
Intertemporal Product Management with Strategic Consumers: The Value of Defective Product Returns	11
A Classification of Carbon Abatement Opportunities of Global Firms	11
Does Online Training Work in Retail?	11
Detecting Customer Trends for Optimal Promotion Targeting	11
An Empirical Investigation of Ridesharing and New Vehicle Purchase	11
Centralized or Decentralized Transfer Prices: A Behavioral Approach for Improving Supply Chain Coordination	11
The Value of Health Information Technology Interoperability: Evidence from Interhospital Transfer of Heart Attack Patients	11
Sooner or Later? Promising Delivery Speed in Online Retail	11
Online Personalized Assortment Optimization with High-Dimensional Customer Contextual Data	11
Adaptive Learning of Drug Quality and Optimization of Patient Recruitment for Clinical Trials with Dropouts	11
Revenue Management in Crowdfunding	11
An Invitation Control Policy for Proactive Service Systems: Balancing Efficiency, Value, and Service Level	10
Understanding Customer Retrials in Call Centers: Preferences for Service Quality and Service Speed	10
Minimum Earnings Regulation and the Stability of Marketplaces	10
Impacts of Distributive Comparison Behavior on Corporate Social Responsibility in Supply Chains: The Role of Small Firms	10
Learning Personalized Product Recommendations with Customer Disengagement	10
Extended Producer Responsibility for Pharmaceuticals	10
Invite Your Friend and You’ll Move Up in Line: Optimal Design of Referral Priority Programs	10
Incentivizing Commuters to Carpool: A Large Field Experiment with Waze	10
M-Commerce, Sales Concentration, and Inventory Management	10
Privacy Management in Service Systems	10
Food Donations, Retail Operations, and Retail Pricing	10
Environment and Energy? The Impact of Environmental Management Systems on Energy Efficiency	10
Effective Online Order Acceptance Policies for Omnichannel Fulfillment	10
Data-Driven Sports Ticket Pricing for Multiple Sales Channels with Heterogeneous Customers	10
Curbing Emissions: Environmental Regulations and Product Offerings Across Markets	10
Incentivized Actions in Freemium Games	10
Consumer Equilibrium, Demand Effects, and Efficiency in Group Buying	9
Contextual Trustworthiness of Organizational Partners: Evidence from Nine School Networks	9
Incentives and Gaming in Collaborative Projects Under Risk-Sharing Partnerships	9
Omnichannel Distribution to Fulfill Retail Orders	9
Outcome-Based Reimbursement: The Solution to High Drug Spending?	9
Collaboration Structures in Integrated Healthcare Delivery Systems: An Exploratory Study of Accountable Care Organizations	9
Cross-Category Retailing Management: Substitution and Complementarity	9
Recovering from Critical Incidents: Evidence from Paramedic Performance	9
The Impact of the COVID-19 Pandemic on the Behavior of Online Gig Workers	9
Should We Wait Before Outsourcing? Analysis of a Revenue-Generating Blended Contact Center	9
Item Aggregation and Column Generation for Online-Retail Inventory Placement	9
Warranty Matching in a Consumer Electronics Closed-Loop Supply Chain	9
Selecting Cover Images for Restaurant Reviews: AI vs. Wisdom of the Crowd	9
The Impact of Schedule Consistency on Shift Worker Productivity: An Empirical Investigation	9
Intertemporal Segmentation via Flexible-Duration Group Buying	9
Welfare Implications of Congestion Pricing: Evidence from SFpark	9
Supply Chain Coordination for E-Commerce: Risk Penalty vs. Flat Rate	9
Precommitments in Two-Sided Market Competition	9
Budgeting in International Humanitarian Organizations	9
Partnerships in Urban Mobility: Incentive Mechanisms for Improving Public Transit Adoption	8
Negotiating Government-to-Government Food Importing Contracts: A Nash Bargaining Framework	8
The Effects of Multisiting on Productivity and Quality	8
Dynamic Trade Finance in the Presence of Information Frictions and FinTech	8
Note: The Value and Cost of the Customer’s Waiting Time	8
Price-Directed Cost Sharing and Demand Allocation Among Service Providers with Multiple Demand Sources and Multiple Facilities	8
Can Global Sourcing Strategy Predict Stock Returns?	8
Estimating the Stockout-Based Demand Spillover Effect in a Fashion Retail Setting	8
Flexible Drug Approval Policies	8
Expediting in Two-Echelon Spare Parts Inventory Systems	8
Driving Supply to Marketplaces: Optimal Platform Pricing When Suppliers Share Inventory	8
Improving Tuberculosis Treatment Adherence Support: The Case for Targeted Behavioral Interventions	8
Order Fulfillment Under Pick Failure in Omnichannel Ship-From-Store Programs	8
Manufacturing Process Innovation in the Pharmaceutical Industry	8
Product Recalls and Supply Base Innovation	8
Do Managers Overreact When in Backlog? Evidence of Scope Neglect from a Supply Chain Experiment	7
Inducing Compliance with Postmarket Studies for Drugs Under FDA’s Accelerated Approval Pathway	7
Resource Allocation with Sigmoidal Demands: Mobile Healthcare Units and Service Adoption	7
Sourcing Innovation: Integrated System or Individual Components?	7
Delegation of Stocking Decisions Under Asymmetric Demand Information	7
Reading Between the Stars: Understanding the Effects of Online Customer Reviews on Product Demand	7
Cloud Computing Value Chains: Research from the Operations Management Perspective	7
Pricing for Heterogeneous Products: Analytics for Ticket Reselling	7
Better Together! The Consumer Implications of Delivery Consolidation	7
Off-Platform Threats in On-Demand Services	7
Improving Match Rates in Dating Markets Through Assortment Optimization	7
OM Forum—A Vision of Responsible Research in Operations Management	7
Product Flexibility Strategy Under Supply and Demand Risk	7
Does What Happens in the ED Stay in the ED? The Effects of Emergency Department Physician Workload on Post-ED Care Use	7
Lemons, Trade-Ins, and Certified Pre-Owned Programs	7
On the Participation, Competition and Welfare at Customer-Intensive Discretionary Service Platforms	6
Probabilistic Forecasting of Patient Waiting Times in an Emergency Department	6
RiRiShun Logistics: Home Appliance Delivery Data for the 2021 Manufacturing & Service Operations Management Data-Driven Research Challenge	6
Mechanism Design for Managing Hidden Rebates and Inflated Quotes of a Procurement Service Provider	6
Optimally Scheduling Heterogeneous Impatient Customers	6