M&SOM-Manufacturing & Service Operations Management

Article	Citations
Editorial Board	346
On the Distributed Energy Storage Investment and Operations	161
Introduction: Frontiers in Operations	158
Contextual Stochastic Optimization for Omnichannel Multicourier Order Fulfillment Under Delivery Time Uncertainty	155
Sustainability Implications of Supply Chain Responsiveness	140
Impacts of Care Provider Collaborations on the Service Time for Inpatient Stays: An Analysis Using Electronic Health Record Audit Logs and Dynamic Graphs	123
Test Allocation and Pool Composition in Heterogenous Populations Under Strict Capacity Constraints	123
Intertemporal Product Management with Strategic Consumers: The Value of Defective Product Returns	120
Order-Optimal Correlated Rounding for Fulfilling Multi-Item E-Commerce Orders	113
Robust and Heterogenous Odds Ratio: Estimating Price Sensitivity for Unbought Items	111
Improving Broader Sharing to Address Geographic Inequity in Liver Transplantation	89
Designing Emission Permits Regulation for Multiple Compliance Periods	83
Price Discrimination and Inventory Allocation in Bertrand Competition	80
Assign-to-Seat: Dynamic Capacity Control for Selling High-Speed Train Tickets	73
Curbing Emissions: Environmental Regulations and Product Offerings Across Markets	73
Privacy-Preserving Personalized Recommender Systems	71
That’s Not Fair: Tariff Structures for Electric Utilities with Rooftop Solar	70
On the Participation, Competition and Welfare at Customer-Intensive Discretionary Service Platforms	69
Managing Quality on Two-Sided Platforms in the Presence of Provider Competition	69
Managing Uncertain Capacities for Network Revenue Optimization	66
Robust Drone Delivery with Weather Information	65
Multiportfolio Optimization: A Fairness-Aware Target-Oriented Model	64
Warnings and Endorsements: Improving Human–AI Collaboration in the Presence of Outliers	61
Robust Inventory Management: A Cycle-Based Approach	60
The Impact of the Opportunity Zone Program on Residential Real Estate	60

When to Lock the Volatile Input Price? Procurement of Commodity Components Under Different Pricing Schemes	60
Corporate Governance and Related Party Transactions in Global Supply Chains	59
Offline Feature-Based Pricing Under Censored Demand: A Causal Inference Approach	59
Experience Minimizes the Pull-to-Center Effect in Newsvendor Decisions	59
Multiproduct Inventory Systems with Upgrading: Replenishment, Allocation, and Online Learning	58
Competition in Optimal Stopping: Behavioral Insights	57
Improving the Quality of In-Kind Donations: A Field Experiment	56
Doing Less to Do More? Optimal Service Portfolio of Non-profits That Serve Distressed Individuals	56
Site Reassignment for Mobile Outreach Teams: Investigating the Effectiveness of Decentralized Decision Making	54
A Model for Prepositioning Emergency Relief Items Before a Typhoon with an Uncertain Trajectory	54
Sequential Bidding for Merging in Algorithmic Traffic	53
Estimating Personalized Demand with Unobserved No-Purchases Using a Mixture Model: An Application in the Hotel Industry	52
Contractual Coordination of Agricultural Marketing Cooperatives With Quality Provisions	52
Pooling and Boosting for Demand Prediction in Retail: A Transfer Learning Approach	50
Labor Welfare in On-Demand Service Platforms	48
A Manager and an AI Walk into a Bar: Does ChatGPT Make Biased Decisions Like We Do?	48
On Co-opetitive Supply Partnerships with End-Product Rivals: Information Asymmetry, Dual Sourcing and Supply Market Efficiency	47
Editorial Board	47
Multi-purchase Behavior: Modeling, Estimation, and Optimization	47
Mental Accounting in Allocating Capacity	45
Warranty Reserve Management: Demand Learning and Funds Pooling	44
A Locational Demand Model for Bike-Sharing	44
The Value of Response Time Information in Supply Chain Bargaining	43
A Market-Based Mechanism for Global Vaccine Procurement Coalitions	43
State-Dependent Estimation of Delay Distributions in Fork-Join Networks	42
Payment Models to Coordinate Healthcare Providers with Partial Attribution of Outcome Costs	42
Personalized Healthcare Outcome Analysis of Cardiovascular Surgical Procedures	42
Primary Care First Initiative: Impact on Care Delivery and Outcomes	40
Shortening Emergency Medical Response Time with Joint Operations of Uncrewed Aerial Vehicles with Ambulances	39
Managing Social Responsibility in Multitier Supply Chains	39
How to Conclude a Suspended Sports League?	39
Editorial Board	39
Market Formation, Pricing, and Value Generation in Ride-Hailing Services	38
Order Fulfillment Under Pick Failure in Omnichannel Ship-From-Store Programs	37
Forecasting Airport Transfer Passenger Flow Using Real-Time Data and Machine Learning	37
Do Managers Overreact When in Backlog? Evidence of Scope Neglect from a Supply Chain Experiment	36
Learning in Repeated Multiunit Pay-as-Bid Auctions	36
Efficient Cloud Server Deployment Under Demand Uncertainty	35
Sourcing from a Self-Reporting Supplier: Strategic Communication of Social Responsibility in a Supply Chain	34
Robust Optimization Approach to Process Flexibility Designs with Contribution Margin Differentials	34
Learning to Collude in a Pricing Duopoly	32
Flexible Drug Approval Policies	31
Impact of Modularity Design on Mobile App Launch Success	31
The Value of Smart Contract in Trade Finance	31
A Two-Part Machine Learning Approach to Characterizing Network Interference in A/B Testing	30
Symbolic Awards in Buyer–Supplier Relations	30
Inventory Systems with Record Inaccuracy: Transaction Errors vs. Unobservable Loss	30
2022 M&SOM Meritorious Service Award	30
Capacity Planning for Resource Turnaround Operations	30
Algorithmic Assortment Curation: An Empirical Study of Buybox in Online Marketplaces	30

Consumer Equilibrium, Demand Effects, and Efficiency in Group Buying	29
NetEase Cloud Music Data	29
Supply Chain Performance with Target-Oriented Firms	29
Dynamic Type Matching	29
The Effects of Patent Extension and Take-Back Regulation on Green Pharmacy	29
Call for Papers: Manufacturing & Service Operations Management Special Issue on Responsible Retail Operations	28
Sales Information Transparency and Trust in Repeated Vertical Relationships	28
Not All Lines Are Skipped Equally: An Experimental Investigation of Line-Sitting and Express Lines	28
Better Together! The Consumer Implications of Delivery Consolidation	28
Optimal Consolidation of Polling Locations	28
From Targeting to Transfer: Design of Allocation Rules in Cash Transfer Programs	28
Stability of Procurement Networks	27
Variations of the Bullwhip Effect Across Foreign Subsidiaries	27
On Designing a Socially Optimal Expedited Service and Its Impact on Individual Welfare	27
Price-Directed Cost Sharing and Demand Allocation Among Service Providers with Multiple Demand Sources and Multiple Facilities	27
Editorial Board	26
Scan Based Trading and Bargaining Equilibrium: A Structural Estimation of Supply Chain Profit	26
Intertemporal Price Discrimination via Randomized Promotions	26
Optimal Contract Design for a National Brand Manufacturer Under Store Brand Private Information	26
MSOM Society Student Paper Competition: Abstracts of 2022 Winners	26
Technology Licensing and Productivity Growth: Evidence from Manufacturing Firms in Developing Economies	26
Managing Flexible Capacity in Service Systems with Worker Shortages	26
Multiproduct Dynamic Pricing with Limited Inventories Under a Cascade Click Model	25
Understanding Customer Retrials in Call Centers: Preferences for Service Quality and Service Speed	25
The Promise of mHealth for Chronic Disease Management Under Different Payment Systems	25
Telehealth in Acute Care: Pay Parity and Patient Access	25
Full Quantity or Full Credit? Choosing the Right Buyback Policy for a Behavioral Retailer	25
Allocation of Funds in Bilevel Subsidy Welfare Programs	25
Scheduling Smarter: Scheduling Decision Impact on Nurse-Aide Turnover	25
Dynamic Care Unit Placements Under Unknown Demand with Learning	24
Conditional Lead-Time Flexibility in an Assemble-to-Order System	24
A Classification of Carbon Abatement Opportunities of Global Firms	24
Decarbonizing OCP	24
Does Transparency Hinder Technological Novelty? Evidence from Large Pharmaceutical Firms	24
Outcome-Based Reimbursement: The Solution to High Drug Spending?	24
Editorial Board	24
Omnichannel Distribution to Fulfill Retail Orders	24
Dual Sourcing Under Internal and External Volatilities	24
A Theory of Interior Peaks: Activity Sequencing and Selection for Service Design	24
Does What Happens in the ED Stay in the ED? The Effects of Emergency Department Physician Workload on Post-ED Care Use	24
Acknowledgments to Editors and Reviewers (2023)	24
Competition Between Hospitals Under Bundled Payments and Fee-for-Service: An Equilibrium Analysis of Insurer’s Choice	24
Loyalty Currency and Mental Accounting: Do Consumers Treat Points Like Money?	23
Privacy Management in Service Systems	23
Managing Service Systems with Overconfident Customers	23
The Value of Information and Flexibility with Temporal Commitments	23
Incentivized Actions in Freemium Games	23
MSD: Continuous Pharmaceutical Manufacturing Data for the 2024 MSOM Data-Driven Research Challenge	22
Introduction to Special Section on Data-Driven Research Challenge	22
A Branch-and-Price Algorithm Enhanced by Decision Diagrams for the Kidney Exchange Problem	22
Product Flexibility Strategy Under Supply and Demand Risk	22
Information Dependency in Mitigating Disruption Cascades	21
Quality Signaling Through Crowdfunding Pricing	21
The Impact of Behavioral and Economic Drivers on Gig Economy Workers	21
Believing in Analytics: Managers’ Adherence to Price Recommendations from a DSS	21
The Impact of Automation on Workers When Workers Are Strategic: The Case of Ride-Hailing	21
Editorial Board	21
Distance-Based Service Priority: An Innovative Mechanism to Increase System Throughput and Social Welfare	21
Show or Tell? Improving Inventory Support for Agent-Based Businesses at the Base of the Pyramid	20
Assortment Optimization with Multi-Item Basket Purchase Under Multivariate MNL Model	20
Aggregating Distributed Energy Resources: Efficiency and Market Power	20
Batching and Greedy Policies: How Good Are They in Dynamic Matching?	20
Recycling Standards, Green Inventions, and Spillover: Evidence from California’s Electronic Waste Recycling Act (EWRA)	20
Early Detection of Opioid Over-Procurement: A Semisupervised Machine Learning Approach	20
Why Are Minimum Order Quantity Contracts Popular in Practice? A Behavioral Investigation	20
Optimal Capacity and Price Designs Under Ex Ante and Ex Post Theft	20
Restructuring Global Supply Chains: Navigating Challenges of the COVID-19 Pandemic and Beyond	20
Incentivizing Commuters to Carpool: A Large Field Experiment with Waze	20
Ad Blockers and Ad Quality	20
Workforce Configuration in Charity Settings: A Forward-Looking Approach	20
Assortment Optimization for a Multistage Choice Model	20
Frontiers in Operations: Waiting Experience in Open-Shop Service Networks: Improvements via Flow Analytics and Automation	19
Distributed 3D Printing of Spare Parts via IP Licensing	19
Can Big Data Cure Risk Selection in Healthcare Capitation Program? A Game Theoretical Analysis	19
The Impact of the COVID-19 Pandemic on the Behavior of Online Gig Workers	19
Inventory Commitment and Monetary Compensation Under Competition	19
Evaluation of a Split Flow Model for the Emergency Department	19
Multiobjective Stochastic Optimization: A Case of Real-Time Matching in Ride-Sourcing Markets	19
2023 M&SOM Meritorious Service Award	19
Tides Need STEMMED: A Locally Operating Spatiotemporal Mutually Exciting Point Process with Dynamic Network for Improving Opioid Overdose Death Prediction	19

Joint Product Framing (Display, Ranking, Pricing) and Order Fulfillment Under the Multinomial Logit Model for E-Commerce Retailers	18
Disclosing Product Availability in Online Retail	18
Can Global Sourcing Strategy Predict Stock Returns?	18
Omnichannel Assortment Optimization Under the Multinomial Logit Model with a Features Tree	18
Hold Me Accountable: Anonymity and Prosocial Behavior in Services	18
Non-ownership Business Models for Solar Energy	18
Supply Risk Mitigation in a Decentralized Supply Chain: Pricing Postponement or Payment Postponement?	18
Introduction to the Special Section on Smart City Operations	17
Queueing with Negative Network Effects	17
Market Thickness in Online Food Delivery Platforms: The Impact of Food Processing Times	17
Contracting Mechanisms for Stable Sourcing Networks	17
Inventory-Responsive Donor-Management Policy: A Tandem Queueing Network Model	17
Reference Pricing for Healthcare Services	17
Logistics Performance, Ratings, and Its Impact on Customer Purchasing Behavior and Sales in E-Commerce Platforms	17
Offering Memories to Sell Goods? Pricing and Welfare Implications of Experiential Retail	16
Demand Learning and Pricing for Varying Assortments	16
Content Promotion for Online Content Platforms with the Diffusion Effect	16
Sooner or Later? Promising Delivery Speed in Online Retail	16
Partnerships in Urban Mobility: Incentive Mechanisms for Improving Public Transit Adoption	16
Retailing Strategies of Imperfect Produce and the Battle Against Food Waste	16
A Unified Framework to Impose Market Share Constraints for Selected Product Classes: Randomized and Deterministic Assortments Under the Multinomial Logit Model	16
The Strategic Role of Supplier Learning	16
Forewarned Is Forearmed? Contingent Sourcing, Shipment Information, and Supplier Competition	16
Routing and Staffing in Customer Service Chat Systems with Generally Distributed Service and Patience Times	16
A Firm’s Operational Risk: Data Set and Empirical Evidence	16
Surge Pricing and Two-Sided Temporal Responses in Ride Hailing	15
The Impact of Schedule Consistency on Shift Worker Productivity: An Empirical Investigation	15
Optimal Prototyping with Noisy Measurements	15
Distributional Robustness and Inequity Mitigation in Disaster Preparedness of Humanitarian Operations	15
Frontiers in Operations: Does Physician’s Choice of When to Perform EHR Tasks Influence Total EHR Workload?	15
An Analysis of Incentive Schemes for Participant Retention in Clinical Studies	15
Lemons, Trade-Ins, and Certified Pre-Owned Programs	15
Editorial Board	15
Emission Reduction Through Regulating Indirect Sources	15
Promotional Inventory Displays: An Empirical Analysis Using IoT Data	14
Redesigning Sample Transportation in Malawi Through Improved Data Sharing and Daily Route Optimization	14
Intertemporal Content Variation with Customer Learning	14
Precommitments in Two-Sided Market Competition	14
The Impact of Digitization on Print Book Sales: Analysis Using Genre Exposure Heterogeneity	14
Offline-Channel Planning in Smart Omnichannel Retailing	14
Seeing the Bigger Picture? Ramping up Production with the Use of Augmented Reality	14
The Microstructure of Work: Understanding Productivity Benefits and Costs of Interruptions	14
Follow the Crowd with Uncertain Service Capacity	14
OM Forum—The Best of Both Worlds: Machine Learning and Behavioral Science in Operations Management	14
Sequential Innovation in Mobile App Development	14
Recovering Global Supply Chains from Sourcing Interruptions: The Role of Sourcing Strategy	13
Optimal Policy for Inventory Management with Periodic and Controlled Resets	13
Frontiers in Operations: Battery as a Service: Flexible Electric Vehicle Battery Leasing	13
Trade Credit and Bankruptcy Risk in Supply Chains: An Experimental Study	13
OM Forum—Reducing Food Waste: An Operations Management Research Agenda	13
Beating the Algorithm: Consumer Manipulation, Personalized Pricing, and Big Data Management	13
Going the Distance: The Impact of Commute on Gender Diversity in Public Service	13
Product Development in Crowdfunding: Theoretical and Empirical Analysis	12
Private vs. Pooled Transportation: Customer Preference and Design of Green Transport Policy	12
Centralized or Decentralized Transfer Prices: A Behavioral Approach for Improving Supply Chain Coordination	12
Patient Sensitivity to Emergency Department Waiting Time Announcements	12
RiRiShun Logistics: Home Appliance Delivery Data for the 2021 Manufacturing & Service Operations Management Data-Driven Research Challenge	12
Hospital vs. Home Care: Trading off Predischarge and Postdischarge Infection and Mortality Risks	12
When Should Fractional-Dose Vaccines Be Used?	12
Intraday Scheduling with Patient Re-entries and Variability in Behaviours	12
Impact of Temporary Store Closures on Online Sales: Evidence from a Natural Experiment	12
Mobile Payment Services, Government Involvement, and Mobile Network Operator Performance	12
Supply Chain Coordination for E-Commerce: Risk Penalty vs. Flat Rate	12
Opaque Selling and Inventory Management in Vertically Differentiated Markets	11
Multi-Armed Bandits with Endogenous Learning Curves: An Application to Split Liver Transplantation	11
Shared-Ride Efficiency of Ride-Hailing Platforms	11
Adaptive Seamless Dose-Finding Trials	11
Dynamic Pricing and Bidding for Display Advertising Campaigns	11
On the Interplay of Production Flexibility, Capital Structure, and Investment Timing	11
Forced Labor in Labor Supply Chains: Contracting and Information Asymmetry	11
Optimal Intervention Policies for Total Joint Replacement Postoperative Care Process	11
AI and Procurement	11
The Design of Optimal Pay-as-Bid Procurement Mechanisms	11
Obligatory Responses to FDA Inspection Outcomes and Future Drug Shortages	11
Antidiscrimination Laws, Artificial Intelligence, and Gender Bias: A Case Study in Nonmortgage Fintech Lending	11
Is IT That You Can’t Learn, Or You Won’t Learn? Technology-Enabled Monitoring and Heterogeneity in Sales Performance	11
Pricing for Heterogeneous Products: Analytics for Ticket Reselling	11
Adaptive Learning of Drug Quality and Optimization of Patient Recruitment for Clinical Trials with Dropouts	11
Learning Personalized Product Recommendations with Customer Disengagement	11
Simultaneous vs. Sequential: Optimal Assortment Recommendation in Multistore Retailing	11
Frame by Fame: Content Creation on Short Video-Format Platforms	11
The Impact of Customer Information on Service Supply and Demand: Evidence from a Large Live-Streaming Experiment	10
On Repeat: Does Iteration Drive Innovation?	10
Renewable, Flexible, and Storage Capacities: Friends or Foes?	10
Using Mobile Device Data to Understand the Effect of Stay-at-Home Orders on Residents’ Mobility	10
Editorial Board	10
An Operations Approach for Reducing Glycemic Variability: Evidence from a Primary Care Setting	10
Physician Adoption of AI Assistant	10
Ride-Hailing Platforms: Competition and Autonomous Vehicles	10
Impacts of Distributive Comparison Behavior on Corporate Social Responsibility in Supply Chains: The Role of Small Firms	10
Inventory Sharing Under Service Competition	10
Buffer Times Between Scheduled Events in Resource Assignment Problem: A Conflict-Robust Perspective	10
Diversion in Prescription Opioid Supply Chains: Evidence from the Drug Supply Chain Security Act	10
Product Price, Quality, and Service Decisions Under Consumer Choice Models	10
Retail Category Management with Slotting Fees	10