M&SOM-Manufacturing & Service Operations Management

Article	Citations
Channel Structures of Online Retail Platforms	155
Gender Inequality in Research Productivity During the COVID-19 Pandemic	105
Signaling to the Crowd: Private Quality Information and Rewards-Based Crowdfunding	103
Labor Welfare in On-Demand Service Platforms	98
Information Sharing on Retail Platforms	96
Stock Market Reaction to Supply Chain Disruptions from the 2011 Great East Japan Earthquake	91
Competition Between Two-Sided Platforms Under Demand and Supply Congestion Effects	84
OM Forum—COVID-19 Scratch Models to Support Local Decisions	82
OM Forum—Healthcare Operations Management: A Snapshot of Emerging Research	82
We Are on the Way: Analysis of On-Demand Ride-Hailing Systems	78
A Deep Q-Network for the Beer Game: Deep Reinforcement Learning for Inventory Optimization	73
Motivating Supplier Social Responsibility Under Incomplete Visibility	72
Surge Pricing and Two-Sided Temporal Responses in Ride Hailing	70
Supplier Centrality and Auditing Priority in Socially Responsible Supply Chains	68
Dynamic Type Matching	67
Pricing and Matching with Forward-Looking Buyers and Sellers	61
Cooperative Approaches to Managing Social Responsibility in a Market with Externalities	59
Can Deep Reinforcement Learning Improve Inventory Management? Performance on Lost Sales, Dual-Sourcing, and Multi-Echelon Problems	58
The Influence of Female Directors on Product Recall Decisions	55
OM Forum—Challenges and Strategies in Managing Nonprofit Operations: An Operations Management Perspective	54
“Fulfilled by Amazon”: A Strategic Perspective of Competition at the e-Commerce Platform	51
Investments in Renewable and Conventional Energy: The Role of Operational Flexibility	49
Promoting Solar Panel Investments: Feed-in-Tariff vs. Tax-Rebate Policies	47
Manufacturer’s Entry in the Product-Sharing Market	46
AI and Procurement	45

Making the Most of Your Regret: Workers’ Relocation Decisions in On-Demand Platforms	44
Condition-Based Production Planning: Adjusting Production Rates to Balance Output and Failure Risk	42
OM Forum—A Review of Empirical Operations Management over the Last Two Decades	41
Optimal Subsidies for Development Supply Chains	41
Grocery Store Density and Food Waste	40
COVID-19 and E-Commerce Operations: Evidence from Alibaba	39
Impacts of Counterfeiting on a Global Supply Chain	39
Product Price, Quality, and Service Decisions Under Consumer Choice Models	38
Sharing Manufacturer’s Demand Information in a Supply Chain with Price and Service Effort Competition	38
Cause Marketing: Product Pricing, Design, and Distribution	37
Value and Design of Traceability-Driven Blockchains	37
How Does a Return Period Policy Change Affect Multichannel Retailer Profitability?	37
Operating Room Staffing and Scheduling	37
Surfacing the Submerged State: Operational Transparency Increases Trust in and Engagement with Government	37
Responsible Sourcing Under Supplier-Auditor Collusion	35
Managing Social Responsibility in Multitier Supply Chains	35
OM Forum—Pandemics/Epidemics: Challenges and Opportunities for Operations Management Research	35
Service Quality Using Text Mining: Measurement and Consequences	34
Ride-Hailing Platforms: Competition and Autonomous Vehicles	34
Information Provision and Farmer Welfare in Developing Economies	34
Reveal the Supplier List? A Trade-off in Capacity vs. Responsibility	34
OM Forum—Supply Chain Thinking in Healthcare: Lessons and Outlooks	33
A Two-Sided Incentive Program for Coordinating the Influenza Vaccine Supply Chain	33
OM Forum—People-Centric Operations: Achievements and Future Research Directions	32
Optimal Commissions and Subscriptions in Networked Markets	32
Logistics Performance, Ratings, and Its Impact on Customer Purchasing Behavior and Sales in E-Commerce Platforms	32
Store-Brand Introduction and Multilateral Contracting	30
Inclusive Manufacturing: The Impact of Disability Diversity on Productivity in a Work Integration Social Enterprise	30
Managing Congestion in Matching Markets	29
Blockchain-Enabled Deep-Tier Supply Chain Finance	29
Designing Sustainable Products Under Coproduction Technology	28
Sustainability in the Fast Fashion Industry	28
Procurement Strategies with Unreliable Suppliers Under Correlated Random Yields	28
Prepositioning and Local Purchasing for Emergency Operations Under Budget, Demand, and Supply Uncertainty	28
Disclosing Product Availability in Online Retail	28
Crowdsourcing Last-Mile Deliveries	28
Do Customer Emotions Affect Agent Speed? An Empirical Study of Emotional Load in Online Customer Contact Centers	27
Demand Estimation Under the Multinomial Logit Model from Sales Transaction Data	27
Optimal Duration of Innovation Contests	27
Predicting Inpatient Flow at a Major Hospital Using Interpretable Analytics	27
Co-Opetition in Service Clusters with Waiting-Area Entertainment	27
Trade and Foreign Economic Policy Uncertainty in Supply Chain Networks: Who Comes Home?	26
Strategic Inventories Under Supply Chain Competition	26
On Queue-Length Information when Customers Travel to a Queue	25
Inventory Sharing and Demand-Side Underweighting	25
OM Forum—Reducing Food Waste: An Operations Management Research Agenda	25
Understanding the Value of Fulfillment Flexibility in an Online Retailing Environment	25
Last Mile Innovation: The Case of the Locker Alliance Network	24
On Co-opetitive Supply Partnerships with End-Product Rivals: Information Asymmetry, Dual Sourcing and Supply Market Efficiency	24
Overbooked and Overlooked: Machine Learning and Racial Bias in Medical Appointment Scheduling	24

Contract Unobservability and Downstream Competition	24
Non-ownership Business Models for Solar Energy	24
Optimal Contract Under Asymmetric Information About Fairness	23
Smart Charging of Electric Vehicles: An Innovative Business Model for Utility Firms	22
Truthful Mechanisms for Medical Surplus Product Allocation	22
Strategic Sourcing Under Severe Disruption Risk: Learning Failures and Under-Diversification Bias	22
Wholesale Price Discrimination in Global Sourcing	22
Referral Timing and Fundraising Success in Crowdfunding	22
Vertiport Planning for Urban Aerial Mobility: An Adaptive Discretization Approach	22
Data-Driven Optimization for Commodity Procurement Under Price Uncertainty	22
Artificial Shortage in Agricultural Supply Chains	22
Integrating Anticipative Replenishment Allocation with Reactive Fulfillment for Online Retailing Using Robust Optimization	21
Operational Transparency: Showing When Work Gets Done	21
Dynamic Probabilistic Selling When Customers Have Boundedly Rational Expectations	21
Preorder Price Guarantee in e-Commerce	21
That’s Not Fair: Tariff Structures for Electric Utilities with Rooftop Solar	21
Collaboration, Interruptions, and Changeover Times: Workflow Model and Empirical Study of Hospitalist Charting	21
Supplier Competition and Cost Reduction with Endogenous Information Asymmetry	20
Centralized and Decentralized Warehouse Logistics Collaboration	20
Recovering Global Supply Chains from Sourcing Interruptions: The Role of Sourcing Strategy	20
Shipping to Heterogeneous Customers with Competing Carriers	20
Cross-Border E-Commerce Data Set: Choosing the Right Fulfillment Option	19
Shipment Policies for Products with Fixed Shelf Lives: Impact on Profits and Waste	19
The Influence of Peers in Worker Misconduct: Evidence from Restaurant Theft	19
Retail in High Definition: Monitoring Customer Assistance Through Video Analytics	18
Product Design Under Multinomial Logit Choices: Optimization of Quality and Prices in an Evolving Product Line	18
On-Demand Meal Delivery Platforms: Operational Level Data and Research Opportunities	18
Peer Bargaining and Productivity in Teams: Gender and the Inequitable Division of Pay	18
The Internet of Things and Information Fusion: Who Talks to Who?	18
The Impacts of Algorithmic Work Assignment on Fairness Perceptions and Productivity: Evidence from Field Experiments	18
An Achievable-Region-Based Approach for Kidney Allocation Policy Design with Endogenous Patient Choice	18
A Responsive-Pricing Retailer Sourcing from Competing Suppliers Facing Disruptions	18
Is Diversity (Un-)Biased? Project Selection Decisions in Executive Committees	18
A Clustered Overflow Configuration of Inpatient Beds in Hospitals	18
Joint Product Framing (Display, Ranking, Pricing) and Order Fulfillment Under the Multinomial Logit Model for E-Commerce Retailers	17
Sourcing from a Self-Reporting Supplier: Strategic Communication of Social Responsibility in a Supply Chain	17
Sequential Product Development and Introduction by Cash-Constrained Start-Ups	17
Drone Network Design for Cardiac Arrest Response	17
Doing Less to Do More? Optimal Service Portfolio of Non-profits That Serve Distressed Individuals	17
Maintaining Continuity in Service: An Empirical Examination of Primary Care Physicians	17
Real-Time Delivery Time Forecasting and Promising in Online Retailing: When Will Your Package Arrive?	17
Enabling Smarter Cities with Operations Management	17
Designing Informative Rating Systems: Evidence from an Online Labor Market	17
The Impact of Behavioral and Economic Drivers on Gig Economy Workers	17
On-Demand Delivery from Stores: Dynamic Dispatching and Routing with Random Demand	16
Capacity Expansions with Bundled Supplies of Attributes: An Application to Server Procurement in Cloud Computing	16
The Incentive Game Under Target Effects in Ridesharing: A Structural Econometric Analysis	16
Ride-Hailing Networks with Strategic Drivers: The Impact of Platform Control Capabilities on Performance	16
Shipping Consolidation Across Two Warehouses with Delivery Deadline and Expedited Options for E-commerce and Omni-channel Retailers	16
Show or Tell? Improving Inventory Support for Agent-Based Businesses at the Base of the Pyramid	16
Revisiting the Role of Collaboration in Creating Breakthrough Inventions	16
Better to Bend than to Break: Sharing Supply Risk Using the Supply-Flexibility Contract	16
Offline-Channel Planning in Smart Omnichannel Retailing	16
Improved Crop Productivity Through Optimized Planting Schedules	16
The Value of Smart Contract in Trade Finance	16
Value of Online–Off-line Return Partnership to Off-line Retailers	16
On the Role of Teletriage in Healthcare Demand Management	15
The Impact of Ride-Hailing Services on Congestion: Evidence from Indian Cities	15
Online Learning and Optimization of (Some) Cyclic Pricing Policies in the Presence of Patient Customers	15
Supply Chain Performance with Target-Oriented Firms	15
JD.com: Transaction-Level Data for the 2020 MSOM Data Driven Research Challenge	15
Online Advance Scheduling with Overtime: A Primal-Dual Approach	15
Forecasting Airport Transfer Passenger Flow Using Real-Time Data and Machine Learning	15
Operational Strategies for Distributing Durable Goods in the Base of the Pyramid	14
Data-Driven Management of Post-transplant Medications: An Ambiguous Partially Observable Markov Decision Process Approach	14
Introducing Autonomous Vehicles: Adoption Patterns and Impacts on Social Welfare	14
Introduction to the Special Issue on Responsible Operations and Supply Chain Management	14
Hiding in the Herd: The Product Recall Clustering Phenomenon	14
The Impact of Facility Layout on Service Worker Behavior: An Empirical Study of Nurses in the Emergency Department	14
Seeing the Bigger Picture? Ramping up Production with the Use of Augmented Reality	14
After-Sales Service Contracting: Condition Monitoring and Data Ownership	14
New-Product Diffusion in Closed-Loop Supply Chains	13
The Role of Problem Specification in Crowdsourcing Contests for Design Problems: A Theoretical and Empirical Analysis	13
Intraday Scheduling with Patient Re-entries and Variability in Behaviours	13
Implications of Price Matching in Supply Chain Negotiation	13
Omnichannel Assortment Optimization Under the Multinomial Logit Model with a Features Tree	13
Supplying to Mom and Pop: Traditional Retail Channel Selection in Megacities	13
Setting Retail Staffing Levels: A Methodology Validated with Implementation	13
Coping with Spatial Mismatch: Subsidy Design for Electric Vehicle and Charging Markets	12
The Role of Decision Rights in Codevelopment Initiatives	12

Strategic Trade Credit in a Supply Chain with Buyer Competition	12
Operational Disruptions, Firm Risk, and Control Systems	12
Proactive Customer Service: Operational Benefits and Economic Frictions	12
Managing the Impact of Fitting Room Traffic on Retail Sales: Using Labor to Reduce Phantom Stockouts	12
Does Immediate Feedback Make You Not Try as Hard? A Study on Automotive Telematics	12
Detecting Customer Trends for Optimal Promotion Targeting	12
Payment Models to Coordinate Healthcare Providers with Partial Attribution of Outcome Costs	12
The Recall Decision Exposed: Automobile Recall Timing and Process Data Set	12
The Threshold Effects on Consumer Choice and Pricing Decisions	12
NetEase Cloud Music Data	12
Course Scheduling Under Sudden Scarcity: Applications to Pandemic Planning	12
Distribution-Free Pricing	12
Opaque Selling and Inventory Management in Vertically Differentiated Markets	12
An Empirical Investigation of Ridesharing and New Vehicle Purchase	11
Beating the Algorithm: Consumer Manipulation, Personalized Pricing, and Big Data Management	11
Revenue Management in Crowdfunding	11
Distributed 3D Printing of Spare Parts via IP Licensing	11
Pricing, Quality, and Stocking Decisions in a Manufacturer-Centric Dual Channel	11
Invite Your Friend and You’ll Move Up in Line: Optimal Design of Referral Priority Programs	11
M-Commerce, Sales Concentration, and Inventory Management	11
When Shared Autonomous Electric Vehicles Meet Microgrids: Citywide Energy-Mobility Orchestration	11
Food Safety Audits in Developing Economies: Decentralization vs. Centralization	11
Private Information and Dynamic Bargaining in Supply Chains: An Experimental Study	11
Managing Customer Search via Bundling	10
Online Personalized Assortment Optimization with High-Dimensional Customer Contextual Data	10
Believing in Analytics: Managers’ Adherence to Price Recommendations from a DSS	10
Privacy Management in Service Systems	10
Understanding Customer Retrials in Call Centers: Preferences for Service Quality and Service Speed	10
Unraveling Behavioral Ordering: Relative Costs and the Bullwhip Effect	10
A Robust Data-Driven Approach for the Newsvendor Problem with Nonparametric Information	10
Timely After-Sales Service and Technology Adoption: Evidence from the Off-Grid Solar Market in Uganda	10
A Model for Prepositioning Emergency Relief Items Before a Typhoon with an Uncertain Trajectory	10
Antidiscrimination Laws, Artificial Intelligence, and Gender Bias: A Case Study in Nonmortgage Fintech Lending	10
Adaptive Learning of Drug Quality and Optimization of Patient Recruitment for Clinical Trials with Dropouts	10
Improving Hand Hygiene Process Compliance Through Process Monitoring in Healthcare	10
Financial Cross-Ownership and Information Dissemination in a Supply Chain	10
Technology Licensing and Productivity Growth: Evidence from Manufacturing Firms in Developing Economies	10
Reference Pricing for Healthcare Services	10
Learning to Collude in a Pricing Duopoly	10
Managing Capital Market Frictions via Cost-Reduction Investments	10
Real-Time Integrated Learning and Decision Making for Cumulative Shock Degradation	10
An Invitation Control Policy for Proactive Service Systems: Balancing Efficiency, Value, and Service Level	10
Extended Producer Responsibility for Pharmaceuticals	10
Is Adopting Mass Customization a Path to Environmentally Sustainable Fashion?	10
The Value of Health Information Technology Interoperability: Evidence from Interhospital Transfer of Heart Attack Patients	9
Environment and Energy? The Impact of Environmental Management Systems on Energy Efficiency	9
Sooner or Later? Promising Delivery Speed in Online Retail	9
The Impact of the COVID-19 Pandemic on the Behavior of Online Gig Workers	9
Should We Wait Before Outsourcing? Analysis of a Revenue-Generating Blended Contact Center	9
Intertemporal Product Management with Strategic Consumers: The Value of Defective Product Returns	9
Incentivized Actions in Freemium Games	9
A Classification of Carbon Abatement Opportunities of Global Firms	9
Effective Online Order Acceptance Policies for Omnichannel Fulfillment	9
The Effects of Multisiting on Productivity and Quality	9
Impacts of Distributive Comparison Behavior on Corporate Social Responsibility in Supply Chains: The Role of Small Firms	9
Urban Bike Lane Planning with Bike Trajectories: Models, Algorithms, and a Real-World Case Study	9
Centralized or Decentralized Transfer Prices: A Behavioral Approach for Improving Supply Chain Coordination	9
Does Online Training Work in Retail?	9
Budgeting in International Humanitarian Organizations	9
Recovering from Critical Incidents: Evidence from Paramedic Performance	9
Market Segmentation Trees	9
Curbing Emissions: Environmental Regulations and Product Offerings Across Markets	9
Learning Personalized Product Recommendations with Customer Disengagement	9
Item Aggregation and Column Generation for Online-Retail Inventory Placement	8
Outcome-Based Reimbursement: The Solution to High Drug Spending?	8
The Impact of Schedule Consistency on Shift Worker Productivity: An Empirical Investigation	8
Intertemporal Segmentation via Flexible-Duration Group Buying	8
Incentivizing Commuters to Carpool: A Large Field Experiment with Waze	8
Data-Driven Sports Ticket Pricing for Multiple Sales Channels with Heterogeneous Customers	8
Note: The Value and Cost of the Customer’s Waiting Time	8
Warranty Length, Product Reliability, and Secondary Markets	8
Optimizing Day-Ahead Electricity Market Prices: Increasing the Total Surplus for Energy Exchange Istanbul	8
Driving Supply to Marketplaces: Optimal Platform Pricing When Suppliers Share Inventory	8
Improving Tuberculosis Treatment Adherence Support: The Case for Targeted Behavioral Interventions	8
Incentives and Gaming in Collaborative Projects Under Risk-Sharing Partnerships	8
Omnichannel Distribution to Fulfill Retail Orders	8
Supply Chain Coordination for E-Commerce: Risk Penalty vs. Flat Rate	8
Collaboration Structures in Integrated Healthcare Delivery Systems: An Exploratory Study of Accountable Care Organizations	8
Partnerships in Urban Mobility: Incentive Mechanisms for Improving Public Transit Adoption	8
Cross-Category Retailing Management: Substitution and Complementarity	8
Dynamic Trade Finance in the Presence of Information Frictions and FinTech	8
Welfare Implications of Congestion Pricing: Evidence from SFpark	8
Can Global Sourcing Strategy Predict Stock Returns?	7
Order Fulfillment Under Pick Failure in Omnichannel Ship-From-Store Programs	7
Delegation of Stocking Decisions Under Asymmetric Demand Information	7
Improving Match Rates in Dating Markets Through Assortment Optimization	7
Pricing for Heterogeneous Products: Analytics for Ticket Reselling	7
Consumer Equilibrium, Demand Effects, and Efficiency in Group Buying	7
Minimum Earnings Regulation and the Stability of Marketplaces	7
Reading Between the Stars: Understanding the Effects of Online Customer Reviews on Product Demand	7
Beyond Related Experience: Upstream vs. Downstream Experience in Innovation Contest Platforms with Interdependent Problem Domains	7
Do Managers Overreact When in Backlog? Evidence of Scope Neglect from a Supply Chain Experiment	7
Contextual Trustworthiness of Organizational Partners: Evidence from Nine School Networks	7
Flexible Drug Approval Policies	7
On the Participation, Competition and Welfare at Customer-Intensive Discretionary Service Platforms	7