M&SOM-Manufacturing & Service Operations Management

Article	Citations
OM Forum—Innovative Online Platforms: Research Opportunities	142
Channel Structures of Online Retail Platforms	121
Signaling to the Crowd: Private Quality Information and Rewards-Based Crowdfunding	96
Gender Inequality in Research Productivity During the COVID-19 Pandemic	93
Labor Welfare in On-Demand Service Platforms	86
Stock Market Reaction to Supply Chain Disruptions from the 2011 Great East Japan Earthquake	84
Information Sharing on Retail Platforms	79
OM Forum—COVID-19 Scratch Models to Support Local Decisions	79
OM Forum—Healthcare Operations Management: A Snapshot of Emerging Research	74
Competition Between Two-Sided Platforms Under Demand and Supply Congestion Effects	71
We Are on the Way: Analysis of On-Demand Ride-Hailing Systems	69
Motivating Supplier Social Responsibility Under Incomplete Visibility	67
A Deep Q-Network for the Beer Game: Deep Reinforcement Learning for Inventory Optimization	63
Supplier Centrality and Auditing Priority in Socially Responsible Supply Chains	60
Pricing and Matching with Forward-Looking Buyers and Sellers	59
Surge Pricing and Two-Sided Temporal Responses in Ride Hailing	58
Dynamic Type Matching	57
Cooperative Approaches to Managing Social Responsibility in a Market with Externalities	55
Retailer-Direct Financing Contracts Under Consignment	53
OM Forum—Challenges and Strategies in Managing Nonprofit Operations: An Operations Management Perspective	50
A Data-Driven Approach to Personalized Bundle Pricing and Recommendation	47
Can Deep Reinforcement Learning Improve Inventory Management? Performance on Lost Sales, Dual-Sourcing, and Multi-Echelon Problems	46
Investments in Renewable and Conventional Energy: The Role of Operational Flexibility	45
Manufacturer’s Entry in the Product-Sharing Market	44
Promoting Solar Panel Investments: Feed-in-Tariff vs. Tax-Rebate Policies	42

AI and Procurement	42
The Influence of Female Directors on Product Recall Decisions	42
“Fulfilled by Amazon”: A Strategic Perspective of Competition at the e-Commerce Platform	41
Making the Most of Your Regret: Workers’ Relocation Decisions in On-Demand Platforms	41
Condition-Based Production Planning: Adjusting Production Rates to Balance Output and Failure Risk	39
Grocery Store Density and Food Waste	37
Optimal Subsidies for Development Supply Chains	36
OM Forum—A Review of Empirical Operations Management over the Last Two Decades	35
Choice of Electronic Waste Recycling Standard Under Recovery Channel Competition	35
Product Price, Quality, and Service Decisions Under Consumer Choice Models	35
Impacts of Counterfeiting on a Global Supply Chain	35
Operating Room Staffing and Scheduling	35
Information Provision and Farmer Welfare in Developing Economies	34
Responsible Sourcing Under Supplier-Auditor Collusion	34
Cause Marketing: Product Pricing, Design, and Distribution	33
Surfacing the Submerged State: Operational Transparency Increases Trust in and Engagement with Government	33
COVID-19 and E-Commerce Operations: Evidence from Alibaba	31
OM Forum—Pandemics/Epidemics: Challenges and Opportunities for Operations Management Research	31
Estimating and Optimizing the Impact of Inventory on Consumer Choices in a Fashion Retail Setting	30
Sharing Manufacturer’s Demand Information in a Supply Chain with Price and Service Effort Competition	30
Reveal the Supplier List? A Trade-off in Capacity vs. Responsibility	30
How Does a Return Period Policy Change Affect Multichannel Retailer Profitability?	30
A Two-Sided Incentive Program for Coordinating the Influenza Vaccine Supply Chain	30
Store-Brand Introduction and Multilateral Contracting	28
Managing Social Responsibility in Multitier Supply Chains	28
OM Forum—People-Centric Operations: Achievements and Future Research Directions	28
Dynamic Pricing for Heterogeneous Time-Sensitive Customers	28
Optimal Duration of Innovation Contests	27
OM Forum—Supply Chain Thinking in Healthcare: Lessons and Outlooks	27
Blockchain-Enabled Deep-Tier Supply Chain Finance	26
Service Quality Using Text Mining: Measurement and Consequences	26
Managing Congestion in Matching Markets	26
Disclosing Product Availability in Online Retail	25
Procurement Strategies with Unreliable Suppliers Under Correlated Random Yields	25
Optimal Commissions and Subscriptions in Networked Markets	25
Prepositioning and Local Purchasing for Emergency Operations Under Budget, Demand, and Supply Uncertainty	25
Designing Sustainable Products Under Coproduction Technology	25
Logistics Performance, Ratings, and Its Impact on Customer Purchasing Behavior and Sales in E-Commerce Platforms	24
Co-Opetition in Service Clusters with Waiting-Area Entertainment	24
On Queue-Length Information when Customers Travel to a Queue	24
Sustainability in the Fast Fashion Industry	23
Ride-Hailing Platforms: Competition and Autonomous Vehicles	23
Value and Design of Traceability-Driven Blockchains	23
Demand Estimation Under the Multinomial Logit Model from Sales Transaction Data	23
Inclusive Manufacturing: The Impact of Disability Diversity on Productivity in a Work Integration Social Enterprise	23
On Co-opetitive Supply Partnerships with End-Product Rivals: Information Asymmetry, Dual Sourcing and Supply Market Efficiency	23
Do Customer Emotions Affect Agent Speed? An Empirical Study of Emotional Load in Online Customer Contact Centers	22
Strategic Inventories Under Supply Chain Competition	22
Data-Driven Optimization for Commodity Procurement Under Price Uncertainty	22
OM Forum—Reducing Food Waste: An Operations Management Research Agenda	21

Preorder Price Guarantee in e-Commerce	21
Optimal Contract Under Asymmetric Information About Fairness	21
Integrating Anticipative Replenishment Allocation with Reactive Fulfillment for Online Retailing Using Robust Optimization	21
Crowdsourcing Last-Mile Deliveries	21
Predicting Inpatient Flow at a Major Hospital Using Interpretable Analytics	21
Understanding the Value of Fulfillment Flexibility in an Online Retailing Environment	21
Overbooked and Overlooked: Machine Learning and Racial Bias in Medical Appointment Scheduling	20
Referral Timing and Fundraising Success in Crowdfunding	20
Truthful Mechanisms for Medical Surplus Product Allocation	20
Artificial Shortage in Agricultural Supply Chains	20
Inventory Sharing and Demand-Side Underweighting	19
Centralized and Decentralized Warehouse Logistics Collaboration	19
Operational Transparency: Showing When Work Gets Done	19
Last Mile Innovation: The Case of the Locker Alliance Network	19
Non-ownership Business Models for Solar Energy	19
Wholesale Price Discrimination in Global Sourcing	19
Supplier Competition and Cost Reduction with Endogenous Information Asymmetry	18
Collaboration, Interruptions, and Changeover Times: Workflow Model and Empirical Study of Hospitalist Charting	18
Trade and Foreign Economic Policy Uncertainty in Supply Chain Networks: Who Comes Home?	17
A Clustered Overflow Configuration of Inpatient Beds in Hospitals	17
Strategic Sourcing Under Severe Disruption Risk: Learning Failures and Under-Diversification Bias	17
Is Diversity (Un-)Biased? Project Selection Decisions in Executive Committees	17
The Influence of Peers in Worker Misconduct: Evidence from Restaurant Theft	17
Vertiport Planning for Urban Aerial Mobility: An Adaptive Discretization Approach	17
Retail in High Definition: Monitoring Customer Assistance Through Video Analytics	17
Cross-Border E-Commerce Data Set: Choosing the Right Fulfillment Option	17
Shipping to Heterogeneous Customers with Competing Carriers	17
The Incentive Game Under Target Effects in Ridesharing: A Structural Econometric Analysis	16
Contract Unobservability and Downstream Competition	16
Sourcing from a Self-Reporting Supplier: Strategic Communication of Social Responsibility in a Supply Chain	16
That’s Not Fair: Tariff Structures for Electric Utilities with Rooftop Solar	16
Peer Bargaining and Productivity in Teams: Gender and the Inequitable Division of Pay	16
An Achievable-Region-Based Approach for Kidney Allocation Policy Design with Endogenous Patient Choice	16
Dynamic Probabilistic Selling When Customers Have Boundedly Rational Expectations	16
Maintaining Continuity in Service: An Empirical Examination of Primary Care Physicians	15
Online Advance Scheduling with Overtime: A Primal-Dual Approach	15
Capacity Expansions with Bundled Supplies of Attributes: An Application to Server Procurement in Cloud Computing	15
Revisiting the Role of Collaboration in Creating Breakthrough Inventions	15
Shipment Policies for Products with Fixed Shelf Lives: Impact on Profits and Waste	15
Does Crowdfunding Benefit Entrepreneurs and Venture Capital Investors?	15
The Impacts of Algorithmic Work Assignment on Fairness Perceptions and Productivity: Evidence from Field Experiments	15
Designing Informative Rating Systems: Evidence from an Online Labor Market	15
Smart Charging of Electric Vehicles: An Innovative Business Model for Utility Firms	15
Improved Crop Productivity Through Optimized Planting Schedules	15
Product Design Under Multinomial Logit Choices: Optimization of Quality and Prices in an Evolving Product Line	15
Data-Driven Management of Post-transplant Medications: An Ambiguous Partially Observable Markov Decision Process Approach	14
Drone Network Design for Cardiac Arrest Response	14
Better to Bend than to Break: Sharing Supply Risk Using the Supply-Flexibility Contract	14
Real-Time Delivery Time Forecasting and Promising in Online Retailing: When Will Your Package Arrive?	14
The Value of Smart Contract in Trade Finance	14
Sequential Product Development and Introduction by Cash-Constrained Start-Ups	14
Shipping Consolidation Across Two Warehouses with Delivery Deadline and Expedited Options for E-commerce and Omni-channel Retailers	14
The Internet of Things and Information Fusion: Who Talks to Who?	14
Doing Less to Do More? Optimal Service Portfolio of Non-profits That Serve Distressed Individuals	14
Offline-Channel Planning in Smart Omnichannel Retailing	13
The Impact of Facility Layout on Service Worker Behavior: An Empirical Study of Nurses in the Emergency Department	13
The Role of Problem Specification in Crowdsourcing Contests for Design Problems: A Theoretical and Empirical Analysis	13
Enabling Smarter Cities with Operations Management	13
Forecasting Airport Transfer Passenger Flow Using Real-Time Data and Machine Learning	13
Operational and Financial Decisions Within Proportional Investment Cooperatives	13
Implications of Price Matching in Supply Chain Negotiation	13
Joint Product Framing (Display, Ranking, Pricing) and Order Fulfillment Under the Multinomial Logit Model for E-Commerce Retailers	13
Show or Tell? Improving Inventory Support for Agent-Based Businesses at the Base of the Pyramid	13
Ride-Hailing Networks with Strategic Drivers: The Impact of Platform Control Capabilities on Performance	13
Recovering Global Supply Chains from Sourcing Interruptions: The Role of Sourcing Strategy	13
On the Role of Teletriage in Healthcare Demand Management	13
On-Demand Meal Delivery Platforms: Operational Level Data and Research Opportunities	13
Signaling Quality via Long Lines and Uninformative Prices	13
Seeing the Bigger Picture? Ramping up Production with the Use of Augmented Reality	12
After-Sales Service Contracting: Condition Monitoring and Data Ownership	12
Charging an Electric Vehicle-Sharing Fleet	12
On-Demand Delivery from Stores: Dynamic Dispatching and Routing with Random Demand	12
Introducing Autonomous Vehicles: Adoption Patterns and Impacts on Social Welfare	12
Intraday Scheduling with Patient Re-entries and Variability in Behaviours	12
Online Learning and Optimization of (Some) Cyclic Pricing Policies in the Presence of Patient Customers	12
Supply Chain Performance with Target-Oriented Firms	12
Improving Hand Hygiene Process Compliance Through Process Monitoring in Healthcare	11
NetEase Cloud Music Data	11
Operational Disruptions, Firm Risk, and Control Systems	11
Distribution-Free Pricing	11

Introduction to the Special Issue on Responsible Operations and Supply Chain Management	11
A Responsive-Pricing Retailer Sourcing from Competing Suppliers Facing Disruptions	11
Payment Models to Coordinate Healthcare Providers with Partial Attribution of Outcome Costs	11
Proactive Customer Service: Operational Benefits and Economic Frictions	11
Managing the Impact of Fitting Room Traffic on Retail Sales: Using Labor to Reduce Phantom Stockouts	11
The Threshold Effects on Consumer Choice and Pricing Decisions	11
Value of Online–Off-line Return Partnership to Off-line Retailers	11
The Impact of Behavioral and Economic Drivers on Gig Economy Workers	11
Reference Pricing for Healthcare Services	10
Omnichannel Assortment Optimization Under the Multinomial Logit Model with a Features Tree	10
Distributed 3D Printing of Spare Parts via IP Licensing	10
The Recall Decision Exposed: Automobile Recall Timing and Process Data Set	10
New-Product Diffusion in Closed-Loop Supply Chains	10
The Role of Decision Rights in Codevelopment Initiatives	10
Course Scheduling Under Sudden Scarcity: Applications to Pandemic Planning	10
The Impact of Ride-Hailing Services on Congestion: Evidence from Indian Cities	10
Pricing, Quality, and Stocking Decisions in a Manufacturer-Centric Dual Channel	10
Understanding Customer Retrials in Call Centers: Preferences for Service Quality and Service Speed	10
Supplying to Mom and Pop: Traditional Retail Channel Selection in Megacities	10
Hiding in the Herd: The Product Recall Clustering Phenomenon	10
Private Information and Dynamic Bargaining in Supply Chains: An Experimental Study	10
Managing Customer Search via Bundling	10
Managing Capital Market Frictions via Cost-Reduction Investments	10
Setting Retail Staffing Levels: A Methodology Validated with Implementation	10
Invite Your Friend and You’ll Move Up in Line: Optimal Design of Referral Priority Programs	10
Revenue Management in Crowdfunding	9
The Effects of Multisiting on Productivity and Quality	9
An Empirical Investigation of Ridesharing and New Vehicle Purchase	9
JD.com: Transaction-Level Data for the 2020 MSOM Data Driven Research Challenge	9
Antidiscrimination Laws, Artificial Intelligence, and Gender Bias: A Case Study in Nonmortgage Fintech Lending	9
Food Safety Audits in Developing Economies: Decentralization vs. Centralization	9
Does Immediate Feedback Make You Not Try as Hard? A Study on Automotive Telematics	9
Recovering from Critical Incidents: Evidence from Paramedic Performance	9
M-Commerce, Sales Concentration, and Inventory Management	9
Adaptive Learning of Drug Quality and Optimization of Patient Recruitment for Clinical Trials with Dropouts	9
Management and Effects of In-Store Promotional Displays	9
Is Adopting Mass Customization a Path to Environmentally Sustainable Fashion?	9
Learning to Collude in a Pricing Duopoly	9
Should We Wait Before Outsourcing? Analysis of a Revenue-Generating Blended Contact Center	9
Operational Strategies for Distributing Durable Goods in the Base of the Pyramid	9
Does Online Training Work in Retail?	9
Budgeting in International Humanitarian Organizations	8
Intertemporal Segmentation via Flexible-Duration Group Buying	8
Privacy Management in Service Systems	8
Real-Time Integrated Learning and Decision Making for Cumulative Shock Degradation	8
When Shared Autonomous Electric Vehicles Meet Microgrids: Citywide Energy-Mobility Orchestration	8
Strategic Trade Credit in a Supply Chain with Buyer Competition	8
Dynamic Trade Finance in the Presence of Information Frictions and FinTech	8
Opaque Selling and Inventory Management in Vertically Differentiated Markets	8
Learning Personalized Product Recommendations with Customer Disengagement	8
Centralized or Decentralized Transfer Prices: A Behavioral Approach for Improving Supply Chain Coordination	8
Outcome-Based Reimbursement: The Solution to High Drug Spending?	8
Technology Licensing and Productivity Growth: Evidence from Manufacturing Firms in Developing Economies	8
Welfare Implications of Congestion Pricing: Evidence from SFpark	8
Item Aggregation and Column Generation for Online-Retail Inventory Placement	8
Note: The Value and Cost of the Customer’s Waiting Time	8
An Invitation Control Policy for Proactive Service Systems: Balancing Efficiency, Value, and Service Level	7
Effective Online Order Acceptance Policies for Omnichannel Fulfillment	7
Contextual Trustworthiness of Organizational Partners: Evidence from Nine School Networks	7
Urban Bike Lane Planning with Bike Trajectories: Models, Algorithms, and a Real-World Case Study	7
Curbing Emissions: Environmental Regulations and Product Offerings Across Markets	7
A Classification of Carbon Abatement Opportunities of Global Firms	7
Financial Cross-Ownership and Information Dissemination in a Supply Chain	7
Vehicle Maintenance Contracting in Developing Economies: The Role of Social Enterprise	7
Optimizing Day-Ahead Electricity Market Prices: Increasing the Total Surplus for Energy Exchange Istanbul	7
Flexible Drug Approval Policies	7
Beyond Related Experience: Upstream vs. Downstream Experience in Innovation Contest Platforms with Interdependent Problem Domains	7
Incentivized Actions in Freemium Games	7
Extended Producer Responsibility for Pharmaceuticals	7
Nonbinding Goals in Teams: A Real Effort Coordination Experiment	7
Cross-Category Retailing Management: Substitution and Complementarity	7
Can Global Sourcing Strategy Predict Stock Returns?	7
Online Personalized Assortment Optimization with High-Dimensional Customer Contextual Data	7
Incentives and Gaming in Collaborative Projects Under Risk-Sharing Partnerships	7
Warranty Length, Product Reliability, and Secondary Markets	7
Driving Supply to Marketplaces: Optimal Platform Pricing When Suppliers Share Inventory	6
Detecting Customer Trends for Optimal Promotion Targeting	6
The Impact of the COVID-19 Pandemic on the Behavior of Online Gig Workers	6
Delegation of Stocking Decisions Under Asymmetric Demand Information	6
Data-Driven Sports Ticket Pricing for Multiple Sales Channels with Heterogeneous Customers	6
Mechanism Design for Managing Hidden Rebates and Inflated Quotes of a Procurement Service Provider	6
The Impact of Schedule Consistency on Shift Worker Productivity: An Empirical Investigation	6
Partnerships in Urban Mobility: Incentive Mechanisms for Improving Public Transit Adoption	6
Negotiating Government-to-Government Food Importing Contracts: A Nash Bargaining Framework	6
Do Managers Overreact When in Backlog? Evidence of Scope Neglect from a Supply Chain Experiment	6
A Model for Prepositioning Emergency Relief Items Before a Typhoon with an Uncertain Trajectory	6
Inducing Compliance with Postmarket Studies for Drugs Under FDA’s Accelerated Approval Pathway	6
Intertemporal Product Management with Strategic Consumers: The Value of Defective Product Returns	6
Data Set: 187 Weeks of Customer Forecasts and Orders for Microprocessors from Intel Corporation	6
Consumer Equilibrium, Demand Effects, and Efficiency in Group Buying	6
Improving Tuberculosis Treatment Adherence Support: The Case for Targeted Behavioral Interventions	6
Order Fulfillment Under Pick Failure in Omnichannel Ship-From-Store Programs	6
Impacts of Distributive Comparison Behavior on Corporate Social Responsibility in Supply Chains: The Role of Small Firms	6
Expediting in Two-Echelon Spare Parts Inventory Systems	6
Resource Allocation with Sigmoidal Demands: Mobile Healthcare Units and Service Adoption	6