M&SOM-Manufacturing & Service Operations Management

Article	Citations
Ancillary Services in Targeted Advertising: From Prediction to Prescription	199
To Earmark or to Nonearmark? The Role of Control, Transparency, and Warm-Glow	117
A Branch-and-Price Algorithm Enhanced by Decision Diagrams for the Kidney Exchange Problem	109
Emergency Care Efficiency vs. Quality: Uncovering Hidden Consequences of Fast-Track Routing Decisions	109
Estimating Demand with Unobserved No-Purchases on Revenue-Managed Data	92
OM Forum—Operations Management Research: Relevance and Impact	88
Impact of Temporary Store Closures on Online Sales: Evidence from a Natural Experiment	87
The Impact of Behavioral and Economic Drivers on Gig Economy Workers	73
JD.com: Transaction-Level Data for the 2020 MSOM Data Driven Research Challenge	72
Product Recalls and Supply Base Innovation	72
Sustainability Implications of Supply Chain Responsiveness	69
Probabilistic Forecasting of Patient Waiting Times in an Emergency Department	63
Queues with Redundancy: Is Waiting in Multiple Lines Fair?	61
Omnichannel Distribution to Fulfill Retail Orders	54
Note: The Value and Cost of the Customer’s Waiting Time	48
A Two-Sided Incentive Program for Coordinating the Influenza Vaccine Supply Chain	47
Vertiport Planning for Urban Aerial Mobility: An Adaptive Discretization Approach	47
Mechanism Design for Managing Hidden Rebates and Inflated Quotes of a Procurement Service Provider	46
Editorial Board	45
Competition Between Hospitals Under Bundled Payments and Fee-for-Service: An Equilibrium Analysis of Insurer’s Choice	44
Editorial Board	42
Privacy Management in Service Systems	42
Editorial Board	40
Editorial Board	39
Editorial Board	39

Editorial Board	39
Optimal Intervention Policies for Total Joint Replacement Postoperative Care Process	38
Should Only Popular Products Be Stocked? Warehouse Assortment Selection for E-Commerce Companies	37
Wasserstein Robust Classification with Fairness Constraints	36
Introduction: Frontiers in Operations	36
Optimal Electricity Imbalance Pricing for the Emerging Penetration of Renewable and Low-Cost Generators	35
Robust Drone Delivery with Weather Information	35
Order-Optimal Correlated Rounding for Fulfilling Multi-Item E-Commerce Orders	35
Robust and Heterogenous Odds Ratio: Estimating Price Sensitivity for Unbought Items	34
Introduction to Special Section on Data-Driven Research Challenge	33
OM Forum—In-Person or Virtual? What Will Operations Management/Research Conferences Look Like?	33
Is Full Price the Full Story When Consumers Have Time and Budget Constraints?	33
Disease Bundling or Specimen Bundling? Cost- and Capacity-Efficient Strategies for Multidisease Testing with Genetic Assays	33
Product Development in Crowdfunding: Theoretical and Empirical Analysis	33
The Basic Core of a Parallel Machines Scheduling Game	32
Pricing for Heterogeneous Products: Analytics for Ticket Reselling	31
Supply Chain Coordination for E-Commerce: Risk Penalty vs. Flat Rate	31
MSOM Society Student Paper Competition: Abstracts of 2023 Winners	30
Acknowledgments to Editors and Reviewers (2023)	30
Anticipated Wait and Its Effects on Consumer Choice, Pricing, and Assortment Management	30
The Value of Information and Flexibility with Temporal Commitments	30
Elective Surgery Sequencing and Scheduling Under Uncertainty	30
Mobile Payment Services, Government Involvement, and Mobile Network Operator Performance	30
Opaque Selling and Inventory Management in Vertically Differentiated Markets	29
On the Participation, Competition and Welfare at Customer-Intensive Discretionary Service Platforms	27
Patient Sensitivity to Emergency Department Waiting Time Announcements	27
Resource Allocation with Sigmoidal Demands: Mobile Healthcare Units and Service Adoption	27
Improving Broader Sharing to Address Geographic Inequity in Liver Transplantation	27
RiRiShun Logistics: Home Appliance Delivery Data for the 2021 Manufacturing & Service Operations Management Data-Driven Research Challenge	27
Optimal Enrollment in Late-Stage New Drug Development with Learning of Drug’s Efficacy for Group-Sequential Clinical Trials	27
Operational Strategies for Distributing Durable Goods in the Base of the Pyramid	26
Appointment Scheduling Under a Service-Level Constraint	26
Contract Unobservability and Downstream Competition	26
Optimally Scheduling Heterogeneous Impatient Customers	25
Self-Selected Task Allocation	25
Private vs. Pooled Transportation: Customer Preference and Design of Green Transport Policy	25
Adaptive Learning of Drug Quality and Optimization of Patient Recruitment for Clinical Trials with Dropouts	25
MSD: Continuous Pharmaceutical Manufacturing Data for the 2024 MSOM Data-Driven Research Challenge	24
Direct Trade Sourcing Strategies for Specialty Coffee	24
Loyalty Currency and Mental Accounting: Do Consumers Treat Points Like Money?	24
Trust and Reciprocity in Firms’ Capacity Sharing	23
Capacity Allocation and Scheduling in Two-Stage Service Systems with Multiclass Customers	23
Optimal Policies and Heuristics to Match Supply with Demand for Online Retailing	23
From Curtailed Renewable Energy to Green Hydrogen: Infrastructure Planning for Hydrogen Fuel-Cell Vehicles	23
Shared-Ride Efficiency of Ride-Hailing Platforms	23
OM Forum—A Vision of Responsible Research in Operations Management	22
Learning Personalized Product Recommendations with Customer Disengagement	22
Optimal Policies for a Multi-Echelon Inventory Problem with Service Time Target and Expediting	22
Signaling Service Quality Through Queue Disclosure	21
Price Discrimination and Inventory Allocation in Bertrand Competition	21

Item Aggregation and Column Generation for Online-Retail Inventory Placement	21
Shipment Policies for Products with Fixed Shelf Lives: Impact on Profits and Waste	21
Decarbonizing OCP	20
Expediting in Two-Echelon Spare Parts Inventory Systems	20
Product Flexibility Strategy Under Supply and Demand Risk	20
Adaptive Two-Stage Stochastic Programming with an Analysis on Capacity Expansion Planning Problem	20
Intertemporal Product Management with Strategic Consumers: The Value of Defective Product Returns	20
Advising Entrepreneurs: Optimal Recommendation of Alternatives	20
AI and Procurement	19
Antidiscrimination Laws, Artificial Intelligence, and Gender Bias: A Case Study in Nonmortgage Fintech Lending	19
Incentivized Actions in Freemium Games	19
Budget Disclosure in Crowdfunding: Information Asymmetry and Cost Transparency	19
Making the Most of Your Regret: Workers’ Relocation Decisions in On-Demand Platforms	18
Real-Time Integrated Learning and Decision Making for Cumulative Shock Degradation	18
Centralized or Decentralized Transfer Prices: A Behavioral Approach for Improving Supply Chain Coordination	18
Increasing Biomanufacturing Yield with Bleed–Feed: Optimal Policies and Insights	18
Optimal Contract Under Asymmetric Information About Fairness	17
A Contextual Ranking and Selection Method for Personalized Medicine	17
Demand Estimation Under the Multinomial Logit Model from Sales Transaction Data	17
Managing Uncertain Capacities for Network Revenue Optimization	17
Pricing, Quality, and Stocking Decisions in a Manufacturer-Centric Dual Channel	17
Curbing Emissions: Environmental Regulations and Product Offerings Across Markets	17
Dynamic Probabilistic Selling When Customers Have Boundedly Rational Expectations	17
Channel Structures of Online Retail Platforms	17
Intraday Scheduling with Patient Re-entries and Variability in Behaviours	17
On the Distributed Energy Storage Investment and Operations	16
Cloud Computing Value Chains: Research from the Operations Management Perspective	16
Setting Retail Staffing Levels: A Methodology Validated with Implementation	16
Assign-to-Seat: Dynamic Capacity Control for Selling High-Speed Train Tickets	16
That’s Not Fair: Tariff Structures for Electric Utilities with Rooftop Solar	16
Introduction to the Manufacturing & Service Operations Management Special Issue on People-Centric Operations	16
When Shared Autonomous Electric Vehicles Meet Microgrids: Citywide Energy-Mobility Orchestration	15
Contractual Coordination of Agricultural Marketing Cooperatives With Quality Provisions	15
Taming the Long Tail: The Gambler’s Fallacy in Intermittent Demand Management	15
A Markov Decision Model for Managing Display-Advertising Campaigns	15
Value of Online–Off-line Return Partnership to Off-line Retailers	15
Editorial Board	15
M-Commerce, Sales Concentration, and Inventory Management	15
Strategic Sourcing Under Severe Disruption Risk: Learning Failures and Under-Diversification Bias	15
The Effects of Selling Formats and Upstream Competition on Product Pricing and Quality Design	15
Sequential Product Development and Introduction by Cash-Constrained Start-Ups	14
Doing Less to Do More? Optimal Service Portfolio of Non-profits That Serve Distressed Individuals	14
On Co-opetitive Supply Partnerships with End-Product Rivals: Information Asymmetry, Dual Sourcing and Supply Market Efficiency	14
Using Mobile Device Data to Understand the Effect of Stay-at-Home Orders on Residents’ Mobility	14
Partial Completion as a Nonprofit Strategy	14
Should We Wait Before Outsourcing? Analysis of a Revenue-Generating Blended Contact Center	14
Manufacturing Process Innovation in the Pharmaceutical Industry	14
Renewable, Flexible, and Storage Capacities: Friends or Foes?	13
Editorial Board	13
Strategic Inventories in Competitive Supply Chains Under Bargaining	13
“Fulfilled by Amazon”: A Strategic Perspective of Competition at the e-Commerce Platform	13
On the Interplay of Production Flexibility, Capital Structure, and Investment Timing	13
Fairness Regulation of Prices in Competitive Markets	13
The Design of Optimal Pay-as-Bid Procurement Mechanisms	13
An Empirical Investigation of Ridesharing and New Vehicle Purchase	13
Impacts of Distributive Comparison Behavior on Corporate Social Responsibility in Supply Chains: The Role of Small Firms	13
Got (Optimal) Milk? Pooling Donations in Human Milk Banks with Machine Learning and Optimization	13
Adaptive Seamless Dose-Finding Trials	13
Physician Adoption of AI Assistant	13
Aggregating Distributed Energy Resources: Efficiency and Market Power	13
Effect of Guided Delegation and Information Proximity on Multitier Responsible Sourcing	13
Cross-Border E-Commerce Data Set: Choosing the Right Fulfillment Option	13
Sequential Bidding for Merging in Algorithmic Traffic	12
Editorial Board	12
Go Wide or Go Deep? Assortment Strategy and Order Fulfillment in Online Retail	12
Introduction to Special Section on Data-Driven Research Challenge	12
Why Are Minimum Order Quantity Contracts Popular in Practice? A Behavioral Investigation	12
Editorial Board	12
Pooling and Boosting for Demand Prediction in Retail: A Transfer Learning Approach	12
Taxing the Taxpayers: An Empirical Investigation of the Drivers of Baseline Changes in U.S. Federal Government Technology Programs	12
Design of Patient Visit Itineraries in Tandem Systems	11
Mobile Money Operations: Policies for Managing Cash and Digital Currency Inventories in the Developing World	11
Robust Inventory Management: A Cycle-Based Approach	11
Offline Feature-Based Pricing Under Censored Demand: A Causal Inference Approach	11
Inventory Management with Advance Booking Information: The Case of Surgical Supplies and Elective Surgeries	11
Toward Advancing Women’s Health in Least Developed Countries: Evaluating Contraceptive Distribution Models in Senegal	11
OM Forum—Asset-Level Perspectives on the Clean Energy Transition	11
Corporate Governance and Related Party Transactions in Global Supply Chains	11
Technology-Enabled Agent Choice and Uptake of Social Assistance Programs: Evidence from India’s Food Security Program	11
Multiportfolio Optimization: A Fairness-Aware Target-Oriented Model	11

Structural Estimation of Attrition in a Last-Mile Delivery Platform: The Role of Driver Heterogeneity, Compensation, and Experience	11
Retail Sample Boxes: Counteracting the Adverse Effect of Accelerated Learning via Future Credit	11
Competition and Collaboration on Fundraising for Short-Term Disaster Response: The Impact on Earmarking and Performance	11
What Is the Impact of Nonrandomness on Random Choice Models?	10
Data-Driven Sports Ticket Pricing for Multiple Sales Channels with Heterogeneous Customers	10
Improving Match Rates in Dating Markets Through Assortment Optimization	10
Value of Algorithm-Enabled Process Innovation: The Case of Sepsis	10
Estimating Lost Sales for Substitutable Products with Uncertain On-Shelf Availability	10
Believing in Analytics: Managers’ Adherence to Price Recommendations from a DSS	10
Optimal Intraproject Learning	10
Welfare Implications of Congestion Pricing: Evidence from SFpark	10
The Recall Decision Exposed: Automobile Recall Timing and Process Data Set	10
Estimating Personalized Demand with Unobserved No-Purchases Using a Mixture Model: An Application in the Hotel Industry	10
Managing the Personalized Order-Holding Problem in Online Retailing	10
Dynamic Pricing and Capacity Optimization in Railways	10
Distance-Based Service Priority: An Innovative Mechanism to Increase System Throughput and Social Welfare	10
Improving the Quality of In-Kind Donations: A Field Experiment	10
Agricultural Supply Chains in Emerging Markets: Competition and Cooperation Under Correlated Yields	10
Operational Transparency: Showing When Work Gets Done	10
When to Lock the Volatile Input Price? Procurement of Commodity Components Under Different Pricing Schemes	10
Distribution-Free Pricing	10
Risk-Averse Bargaining in a Stochastic Optimization Context	9
Incentives and Gaming in Collaborative Projects Under Risk-Sharing Partnerships	9
Cross-Licensing in a Supply Chain with Asymmetric Manufacturers	9
Quality Signaling Through Crowdfunding Pricing	9
Ride-Hailing Platforms: Competition and Autonomous Vehicles	9
A Model for Prepositioning Emergency Relief Items Before a Typhoon with an Uncertain Trajectory	9
Designing Informative Rating Systems: Evidence from an Online Labor Market	9
Better to Bend than to Break: Sharing Supply Risk Using the Supply-Flexibility Contract	9
Experience Minimizes the Pull-to-Center Effect in Newsvendor Decisions	9
The Impact of Ride-Hailing Services on Congestion: Evidence from Indian Cities	9
Procurement Strategies with Unreliable Suppliers Under Correlated Random Yields	9
Product Price, Quality, and Service Decisions Under Consumer Choice Models	9
Frame by Fame: Content Creation on Short Video-Format Platforms	9
Market Segmentation Trees	9
Understanding the Value of Fulfillment Flexibility in an Online Retailing Environment	9
Labor Welfare in On-Demand Service Platforms	9
Urban Bike Lane Planning with Bike Trajectories: Models, Algorithms, and a Real-World Case Study	9
Strategic Inventories Under Supply Chain Competition	9
OM Forum—Supply Chain Thinking in Healthcare: Lessons and Outlooks	8
Competition in Optimal Stopping: Behavioral Insights	8
Demand Equilibria in Spatial Service Systems	8
Frontiers in Operations: Waiting Experience in Open-Shop Service Networks: Improvements via Flow Analytics and Automation	8
Pride or Guilt? Impacts of Consumers’ Socially Influenced Recycling Behaviors on Closed-Loop Supply Chains	8
Ride-Hailing Networks with Strategic Drivers: The Impact of Platform Control Capabilities on Performance	8
Site Reassignment for Mobile Outreach Teams: Investigating the Effectiveness of Decentralized Decision Making	8
A Manager and an AI Walk into a Bar: Does ChatGPT Make Biased Decisions Like We Do?	8
Screening in Multistage Contests	8
Coordinating Project Outsourcing Through Bilateral Contract Negotiations	8
The Impact of the Opportunity Zone Program on Residential Real Estate	8
Information Dependency in Mitigating Disruption Cascades	8
Buffer Times Between Scheduled Events in Resource Assignment Problem: A Conflict-Robust Perspective	8
The Influence of Peers in Worker Misconduct: Evidence from Restaurant Theft	8
The Impact of the COVID-19 Pandemic on the Behavior of Online Gig Workers	7
Distributed 3D Printing of Spare Parts via IP Licensing	7
Coordination of Multiechelon Supply Chains Using the Guaranteed Service Framework	7
Editorial Board	7
Minimum Earnings Regulation and the Stability of Marketplaces	7
Statement of the Manufacturing & Service Operations Management Journal	7
Warranty Reserve Management: Demand Learning and Funds Pooling	7
Impact of Modularity Design on Mobile App Launch Success	7
Mind the Gap: Gender Disparity in Online Learning Platform Interactions	7
Dynamic Pricing with Point Redemption	7
Frontiers in Operations: Employees vs. Contractors: An Operational Perspective	7
Flexibility and Consistency in Long-Term Care Rostering	7
Retail Category Management with Slotting Fees	6
Estimating the Stockout-Based Demand Spillover Effect in a Fashion Retail Setting	6
Editorial Board	6
MSOM Society Student Paper Competition: Abstracts of 2020 Winners	6
Intertemporal Pricing via Nonparametric Estimation: Integrating Reference Effects and Consumer Heterogeneity	6
Primary Care First Initiative: Impact on Care Delivery and Outcomes	6
Competition Between Two-Sided Platforms Under Demand and Supply Congestion Effects	6
Show or Tell? Improving Inventory Support for Agent-Based Businesses at the Base of the Pyramid	6
Multi-purchase Behavior: Modeling, Estimation, and Optimization	6
Should Gig Platforms Decentralize Dispute Resolution?	6
Assortment Optimization with Multi-Item Basket Purchase Under Multivariate MNL Model	6
Managing Congestion in Matching Markets	6
Workforce Configuration in Charity Settings: A Forward-Looking Approach	6
Erratum: Correction of Affiliation	6
Service Chains’ Operational Strategies: Standardization or Customization? Evidence from the Nursing Home Industry	6
State-Dependent Estimation of Delay Distributions in Fork-Join Networks	6
Incentivizing Healthy Food Choices Using Add-On Bundling: A Field Experiment	6
Strategic Heterogeneous Customers in a Transportation Station: Information and Pricing	6
Robust Optimization Approach to Process Flexibility Designs with Contribution Margin Differentials	6
OM Forum—Pandemics/Epidemics: Challenges and Opportunities for Operations Management Research	6
Evaluating Count Prioritization Procedures for Improving Inventory Accuracy in Retail Stores	6
On-Demand Meal Delivery Platforms: Operational Level Data and Research Opportunities	6
Off-Platform Threats in On-Demand Services	6
The Effect of Subcontracted Labor Mix on Financial Performance: Evidence from High-Tech Project Teams	6
Performance Guarantees for Network Revenue Management with Flexible Products	6
Editorial Board	6
Popularity Bias in Online Dating Platforms: Theory and Empirical Evidence	6
CEO Stock Ownership, Recall Timing, and Stock Market Penalties	6
Cross-Trained Fire-Medics Respond to Medical Calls and Fire Incidents: A Fast Algorithm for a Three-State Spatial Queuing Problem	6
Multiobjective Stochastic Optimization: A Case of Real-Time Matching in Ride-Sourcing Markets	6