Total Quality Management & Business Excellence

Papers
(The TQCC of Total Quality Management & Business Excellence is 9. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-06-01 to 2025-06-01.)
ArticleCitations
Decoding task uncertainty: moderating effects on participative budgeting and budgetary slack dynamics93
Multiplicative versus additive models in measuring service quality78
Online reviews analysis in product defects and customer requirements via two-stage model62
TQM through the integration of blockchain with ISO 9001:2015 standard based quality management system49
A readiness assessment of Quality 4.0 in packaging companies: an empirical investigation37
Application of Taguchi design of experiments in the food industry: a systematic literature review37
The impact of quality management systems on financial performance under crisis conditions: evidence from SMEs36
A psychometric data science approach to study latent variables: a case of class quality and student satisfaction34
The recruit requirements of recent graduates: approaching the existing mismatch25
Green Karma – promoting environmental initiatives by adapting and using QFD as a proactive tool25
TQM practices and their impact on organisational performance: the case of India’s deming-award industries24
Sharing economy platforms as mainstream: balancing pro-social and economic tensions24
Manipulating customer loyalty measurement: influence of suggestive design elements on the net promoter score23
Total Quality Management & Business Excellence: a 33-year overview using bibliometric and content analysis22
How can a quantitative analysis of Kano’s model be improved further for better understanding of customer needs?22
A century of research on complaints: longitudinal bibliometric analysis of WoS (1900–2019)21
Role of brand heritage in local and franchise restaurant service20
The impact of COVID-19 on the service business industry: insights from a bibliometric review20
Lean and corporate social responsibility: a systematic literature review20
Leadership for quality 4.0: development and validation of a multidimensional measure19
Critical success factors for operational excellence initiatives in manufacturing: a meta-analysis18
Indicators for TQM 4.0 model: Delphi Method and Analytic Hierarchy Process (AHP) analysis18
Exploring the impact of supply chain strategic alliances on innovation performance: evidence from China’s A-share market18
Mentoring for effective human-AI collaboration: an integrated theoretical framework18
Operational excellence, organizational culture, and agility: bridging the gap between quality and adaptability17
Smart factory technologies and their transformative implications: a Blavaan and Bayesian SEM17
Human factors involved in lean management: a systematic literature review16
The linkages between alternative models measuring service quality16
ISO 9001:2015: the view from the conformity assessment community16
Quality of an experience good: the interaction of price and advertising as a determining factor16
Executives’ green cognition and corporate green innovation: evidence from China15
Product quality tracking based on digital Voice-of-Customers15
Labour productivity and firm performance: evidence from certified firms from the EFQM excellence model15
Understanding food safety and consumer perception: a mixed-method approach15
The survival of startups in Thailand during the COVID-19 pandemic: organization resources and competitive advantage14
Modeling social capital, training transfer, and occupational commitment: moderation of learning value of the job14
Capturing the voice of the customer: focus groups versus netnography?13
Integration of TQM and Circular Economy practices in supply chain: insights from industry perspective13
Achieving business excellence through sustainable supply chain management13
Beyond the lean manager13
An integrated SEM-ANN approach for predicting QMS achievements in Industry 4.012
Intellectual capital and firm performance: evidence from certified firms from the EFQM excellence model12
The effect of academic top executives on corporate social responsibility: potential motivation and its outcomes12
Sustainable Lean Six Sigma project selection in manufacturing environments using best-worst method12
Research on the impact of consumer forgiveness on consumer continuous trust12
Assessing the relationship between digital transformation and sustainable business excellence in a turbulent scenario12
How to prevent ruining new product development projects with suppliers? A failure factors’ perspective11
Reviewing the global economic impacts and mitigating measures of COVID-1911
What does the audience care? The effects of travel vlog information quality on travel intention11
Leadership for quality: a systematic review and future directions11
How does a parent’s knowledge influence the knowledge bridging of joint ventures?11
Total Quality Management, organizational agility and service quality: addressing the needs for small and medium enterprises (SMEs)10
Importance and effectiveness of digitalization for performance improvement in the food industry10
Exploring emotional regulation and team politics in teams: team learning and educational practices10
Unveiling the status of TQM-performance link in the private, public, and third sectors: a systematic review10
Livestreaming commerce service quality measurement and its effect on swift guanxi , trust, and repurchase intention10
A systematic review of theoretical, methodological, contextual, and content-related foundations of customer delight research9
Optimal remanufacturing strategies for original equipment manufacturers: partner and mode selection9
Investigating the relationship between KM implementation capability and TQM: a Greek public sector case study9
The service concept – a missing link in lean for services9
How do formalization, centralization and integration impact dynamic knowledge-based capability?9
Development of a conceptual model integrating management systems and the Shingo Model towards operational excellence9
How does tolerance culture affect organizational agility? The moderating effect of top management team diversity9
Evidences about ISO 9001:2015 and ISO 9004:2018 implementation in different-size organisations9
Clustering abstracts from the literature on Quality Management (1980–2020)9
Operational excellence methodologies in the energy sector: A systematic literature review9
The impact of economic exchange, social exchange, mutual interest, and self-interest on franchisees’ behaviour9
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