Total Quality Management & Business Excellence

Papers
(The TQCC of Total Quality Management & Business Excellence is 8. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-05-01 to 2025-05-01.)
ArticleCitations
Decoding task uncertainty: moderating effects on participative budgeting and budgetary slack dynamics91
Multiplicative versus additive models in measuring service quality76
A readiness assessment of Quality 4.0 in packaging companies: an empirical investigation60
TQM through the integration of blockchain with ISO 9001:2015 standard based quality management system48
The impact of quality management systems on financial performance under crisis conditions: evidence from SMEs35
Application of Taguchi design of experiments in the food industry: a systematic literature review35
Online reviews analysis in product defects and customer requirements via two-stage model33
A psychometric data science approach to study latent variables: a case of class quality and student satisfaction31
Sharing economy platforms as mainstream: balancing pro-social and economic tensions25
TQM practices and their impact on organisational performance: the case of India’s deming-award industries24
The recruit requirements of recent graduates: approaching the existing mismatch24
Green Karma – promoting environmental initiatives by adapting and using QFD as a proactive tool24
Role of brand heritage in local and franchise restaurant service22
Operational excellence, organizational culture, and agility: bridging the gap between quality and adaptability21
Critical success factors for operational excellence initiatives in manufacturing: a meta-analysis20
Manipulating customer loyalty measurement: influence of suggestive design elements on the net promoter score20
How can a quantitative analysis of Kano’s model be improved further for better understanding of customer needs?19
The impact of COVID-19 on the service business industry: insights from a bibliometric review18
Lean and corporate social responsibility: a systematic literature review18
Leadership for quality 4.0: development and validation of a multidimensional measure18
Exploring the impact of supply chain strategic alliances on innovation performance: evidence from China’s A-share market17
A century of research on complaints: longitudinal bibliometric analysis of WoS (1900–2019)17
Labour productivity and firm performance: evidence from certified firms from the EFQM excellence model16
Smart factory technologies and their transformative implications: a Blavaan and Bayesian SEM16
Total Quality Management & Business Excellence: a 33-year overview using bibliometric and content analysis16
Quality of an experience good: the interaction of price and advertising as a determining factor16
Indicators for TQM 4.0 model: Delphi Method and Analytic Hierarchy Process (AHP) analysis16
Human factors involved in lean management: a systematic literature review15
Executives’ green cognition and corporate green innovation: evidence from China15
ISO 9001:2015: the view from the conformity assessment community15
The linkages between alternative models measuring service quality14
Product quality tracking based on digital Voice-of-Customers14
Understanding food safety and consumer perception: a mixed-method approach13
The survival of startups in Thailand during the COVID-19 pandemic: organization resources and competitive advantage13
Modeling social capital, training transfer, and occupational commitment: moderation of learning value of the job13
Intellectual capital and firm performance: evidence from certified firms from the EFQM excellence model12
Achieving business excellence through sustainable supply chain management12
Capturing the voice of the customer: focus groups versus netnography?12
Sustainable Lean Six Sigma project selection in manufacturing environments using best-worst method12
Assessing the relationship between digital transformation and sustainable business excellence in a turbulent scenario12
Beyond the lean manager12
The effect of academic top executives on corporate social responsibility: potential motivation and its outcomes11
Integration of TQM and Circular Economy practices in supply chain: insights from industry perspective11
How does a parent’s knowledge influence the knowledge bridging of joint ventures?11
An integrated SEM-ANN approach for predicting QMS achievements in Industry 4.011
How to prevent ruining new product development projects with suppliers? A failure factors’ perspective11
What does the audience care? The effects of travel vlog information quality on travel intention10
Research on the impact of consumer forgiveness on consumer continuous trust10
Leadership for quality: a systematic review and future directions10
Reviewing the global economic impacts and mitigating measures of COVID-1910
Unveiling the status of TQM-performance link in the private, public, and third sectors: a systematic review9
How do formalization, centralization and integration impact dynamic knowledge-based capability?9
Livestreaming commerce service quality measurement and its effect on swift guanxi , trust, and repurchase intention9
Optimal remanufacturing strategies for original equipment manufacturers: partner and mode selection9
Operational excellence methodologies in the energy sector: A systematic literature review9
Development of a conceptual model integrating management systems and the Shingo Model towards operational excellence9
Total Quality Management, organizational agility and service quality: addressing the needs for small and medium enterprises (SMEs)9
Exploring emotional regulation and team politics in teams: team learning and educational practices9
Clustering abstracts from the literature on Quality Management (1980–2020)9
The service concept – a missing link in lean for services9
How does tolerance culture affect organizational agility? The moderating effect of top management team diversity8
Evidences about ISO 9001:2015 and ISO 9004:2018 implementation in different-size organisations8
Lean manufacturing and human resources: a systematic literature review on future research suggestions8
Investigating the relationship between KM implementation capability and TQM: a Greek public sector case study8
The impact of economic exchange, social exchange, mutual interest, and self-interest on franchisees’ behaviour8
Integrating ISO 9001 and Industry 4.0. An implementation guideline and PDCA model for manufacturing sector8
A systematic review of theoretical, methodological, contextual, and content-related foundations of customer delight research8
Lean readiness of organizations – A systematic scientometric review8
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