Total Quality Management & Business Excellence

Papers
(The TQCC of Total Quality Management & Business Excellence is 8. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2020-11-01 to 2024-11-01.)
ArticleCitations
A review of quality 4.0: definitions, features, technologies, applications, and challenges67
Environmental social governance (ESG) and total quality management (TQM): a multi-study meta-systematic review61
The EFQM 2020 model. A theoretical and critical review57
Lean Six Sigma and Industry 4.0 combination: scoping review and perspectives40
Soft and hard TQM practices: future research agenda for industry 4.034
ISO 9004 maturity model for quality in industry 4.029
The Many Meanings of Quality: Towards a Definition in Support of Sustainable Operations27
Quality 2030: quality management for the future26
Indicators for TQM 4.0 model: Delphi Method and Analytic Hierarchy Process (AHP) analysis25
Benefits, challenges, critical success factors and motivations of Quality 4.0 – A qualitative global study25
Assessing the relationship between digital transformation and sustainable business excellence in a turbulent scenario25
Reducing pharmacy medication errors using Lean Six Sigma: A Thai hospital case study23
Enhancing quality and innovation performance: the role of supplier communication and knowledge development21
Corporate sustainability practices: a new perspective of linking board with firm performance21
On the inclusion of sustainability and digitalisation in quality management – an overview from past to present20
Intellectual capital and firm performance: evidence from certified firms from the EFQM excellence model20
Retrospective view and thematic analysis of value co-creation through bibliometric analysis20
Attaining organisational agility through competitive intelligence: the roles of strategic flexibility and organisational innovation19
Healthcare costs’ reduction through the integration of Healthcare 4.0 technologies in developing economies19
Towards societal satisfaction in a fifth generation of quality – the sustainability model18
The impact of digital technologies on the achievement of the Sustainable Development Goals: evidence from the agri-food sector18
Open Total Quality Management in the Circular Economy age: a social enterprise perspective through the case of Patagonia18
Integrated Management Systems: their organizational impacts17
The impact of Lean Six Sigma practices on supply chain resilience during COVID 19 disruption: a conceptual framework16
So hard to say goodbye: impact of punitive supervision on turnover intention16
Tracing evolution of EFQM and its relationship with Industry 4.016
Making digitalization work: unveiling digitalization's implications on psycho-social risks at work16
Corporate social responsibility and firm performance15
A bibliometric review of information technology, artificial intelligence, and blockchain on auditing15
A bibliometric and thematic review of business excellence journal papers from 1990 to 202015
The business excellence models and business strategy14
Understanding building sustainability – the case of Sweden14
A readiness assessment of Quality 4.0 in packaging companies: an empirical investigation14
An integrative framework for supply chain rating: from financial-based to ESG-based rating models14
A novel and practical conceptual framework to support Lean Six Sigma deployment in manufacturing SMEs13
ISO 9001:2015: the view from the conformity assessment community13
The integration of Industry 4.0 and Lean Management: a systematic review and constituting elements perspective13
Publication performance and trends in Total Quality Management research: a bibliometric analysis13
Aligning corporate social responsibility practices with the environmental performance management systems: a critical review of the relevant literature13
Determining critical success factors for lean implementation13
Human factors involved in lean management: a systematic literature review13
Boardroom gender diversity and firm performance: from the lens of voluntary regulations, “tokenism” and “critical mass”13
Critical success factors for operational excellence initiatives in manufacturing: a meta-analysis12
‘Leanon me’: an integrative literature review on the middle management role in lean12
China quality award and the market value of the firm12
Decoding sustainable success12
TQM practices and their impact on organisational performance: the case of India’s deming-award industries12
Using Six Sigma DMAIC for Lean project management in education: a case study in a German kindergarten11
Lean production, information and communication technologies and operational performance11
Measuring creativity: role of service quality management, knowledge sharing and social interaction11
An integrated SEM-ANN approach for predicting QMS achievements in Industry 4.010
Research on the influence of compensation methods and customer sentiment on service recovery effect10
Total quality management and corporate social responsibility: a systematic review of the literature and implications of the COVID-19 pandemics10
Customer incivility and customer problem-solving behaviour in frontline employees: testing a moderated mediation model10
Integrating ISO 9001 and Industry 4.0. An implementation guideline and PDCA model for manufacturing sector9
Green credit policy and corporate green innovation: do banker directors matter?9
Exploring performance measurement practices in Brazilian startups9
Clustering abstracts from the literature on Quality Management (1980–2020)9
A meta-analytic investigation of lean practices and their impact on organisational performance9
Quality assurance in supply chains during the COVID-19 pandemic: empirical evidence on organisational resilience of conformity assessment bodies9
A new model to evaluate the success of electronic customer relationship management systems in industrial marketing: the mediating role of customer feedback management8
Does supply chain quality integration guarantee ambidexterity? Contingency and configuration perspectives on their relationships8
The impact of government policies on place branding performance: evidence from China8
Sustainable Lean Six Sigma project selection in manufacturing environments using best-worst method8
The role of dynamic capabilities for resilience in pursuing business continuity: an empirical study8
The impact of COVID-19 on the service business industry: insights from a bibliometric review8
Mediating effect of organisational learning and moderating role of organisational culture on the relationship between total quality management and innovation among manufacturing companies in Nigeria8
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