Total Quality Management & Business Excellence

Papers
(The TQCC of Total Quality Management & Business Excellence is 8. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-05-01 to 2025-05-01.)
ArticleCitations
Decoding task uncertainty: moderating effects on participative budgeting and budgetary slack dynamics91
Multiplicative versus additive models in measuring service quality76
A readiness assessment of Quality 4.0 in packaging companies: an empirical investigation60
TQM through the integration of blockchain with ISO 9001:2015 standard based quality management system48
The impact of quality management systems on financial performance under crisis conditions: evidence from SMEs35
Application of Taguchi design of experiments in the food industry: a systematic literature review35
Online reviews analysis in product defects and customer requirements via two-stage model33
A psychometric data science approach to study latent variables: a case of class quality and student satisfaction31
Sharing economy platforms as mainstream: balancing pro-social and economic tensions25
TQM practices and their impact on organisational performance: the case of India’s deming-award industries24
The recruit requirements of recent graduates: approaching the existing mismatch24
Green Karma – promoting environmental initiatives by adapting and using QFD as a proactive tool24
Role of brand heritage in local and franchise restaurant service22
Operational excellence, organizational culture, and agility: bridging the gap between quality and adaptability21
Manipulating customer loyalty measurement: influence of suggestive design elements on the net promoter score20
Critical success factors for operational excellence initiatives in manufacturing: a meta-analysis20
How can a quantitative analysis of Kano’s model be improved further for better understanding of customer needs?19
Lean and corporate social responsibility: a systematic literature review18
Leadership for quality 4.0: development and validation of a multidimensional measure18
The impact of COVID-19 on the service business industry: insights from a bibliometric review18
A century of research on complaints: longitudinal bibliometric analysis of WoS (1900–2019)17
Exploring the impact of supply chain strategic alliances on innovation performance: evidence from China’s A-share market17
Smart factory technologies and their transformative implications: a Blavaan and Bayesian SEM16
Total Quality Management & Business Excellence: a 33-year overview using bibliometric and content analysis16
Quality of an experience good: the interaction of price and advertising as a determining factor16
Indicators for TQM 4.0 model: Delphi Method and Analytic Hierarchy Process (AHP) analysis16
Labour productivity and firm performance: evidence from certified firms from the EFQM excellence model16
Human factors involved in lean management: a systematic literature review15
Executives’ green cognition and corporate green innovation: evidence from China15
ISO 9001:2015: the view from the conformity assessment community15
The linkages between alternative models measuring service quality14
Product quality tracking based on digital Voice-of-Customers14
Understanding food safety and consumer perception: a mixed-method approach13
The survival of startups in Thailand during the COVID-19 pandemic: organization resources and competitive advantage13
Modeling social capital, training transfer, and occupational commitment: moderation of learning value of the job13
Intellectual capital and firm performance: evidence from certified firms from the EFQM excellence model12
Achieving business excellence through sustainable supply chain management12
Capturing the voice of the customer: focus groups versus netnography?12
Sustainable Lean Six Sigma project selection in manufacturing environments using best-worst method12
Assessing the relationship between digital transformation and sustainable business excellence in a turbulent scenario12
Beyond the lean manager12
The effect of academic top executives on corporate social responsibility: potential motivation and its outcomes11
Integration of TQM and Circular Economy practices in supply chain: insights from industry perspective11
How does a parent’s knowledge influence the knowledge bridging of joint ventures?11
An integrated SEM-ANN approach for predicting QMS achievements in Industry 4.011
How to prevent ruining new product development projects with suppliers? A failure factors’ perspective11
Research on the impact of consumer forgiveness on consumer continuous trust10
Leadership for quality: a systematic review and future directions10
Reviewing the global economic impacts and mitigating measures of COVID-1910
What does the audience care? The effects of travel vlog information quality on travel intention10
Optimal remanufacturing strategies for original equipment manufacturers: partner and mode selection9
Operational excellence methodologies in the energy sector: A systematic literature review9
Development of a conceptual model integrating management systems and the Shingo Model towards operational excellence9
Total Quality Management, organizational agility and service quality: addressing the needs for small and medium enterprises (SMEs)9
Exploring emotional regulation and team politics in teams: team learning and educational practices9
Clustering abstracts from the literature on Quality Management (1980–2020)9
The service concept – a missing link in lean for services9
Unveiling the status of TQM-performance link in the private, public, and third sectors: a systematic review9
How do formalization, centralization and integration impact dynamic knowledge-based capability?9
Livestreaming commerce service quality measurement and its effect on swift guanxi , trust, and repurchase intention9
How does tolerance culture affect organizational agility? The moderating effect of top management team diversity8
Evidences about ISO 9001:2015 and ISO 9004:2018 implementation in different-size organisations8
Lean manufacturing and human resources: a systematic literature review on future research suggestions8
Investigating the relationship between KM implementation capability and TQM: a Greek public sector case study8
The impact of economic exchange, social exchange, mutual interest, and self-interest on franchisees’ behaviour8
Integrating ISO 9001 and Industry 4.0. An implementation guideline and PDCA model for manufacturing sector8
A systematic review of theoretical, methodological, contextual, and content-related foundations of customer delight research8
Lean readiness of organizations – A systematic scientometric review8
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