Total Quality Management & Business Excellence

Papers
(The TQCC of Total Quality Management & Business Excellence is 9. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2022-07-01 to 2026-07-01.)
ArticleCitations
Multiplicative versus additive models in measuring service quality78
CRISISQUAL: an integrated framework for assessing service quality in Indian green banking across crisis phases59
Decoding task uncertainty: moderating effects on participative budgeting and budgetary slack dynamics55
A readiness assessment of Quality 4.0 in packaging companies: an empirical investigation41
Application of Taguchi design of experiments in the food industry: a systematic literature review41
Online reviews analysis in product defects and customer requirements via two-stage model37
TQM practices and their impact on organisational performance: the case of India’s deming-award industries33
Correction33
The relationship between the CAF criteria: an empirical investigation in European public sector organisations32
Sharing economy platforms as mainstream: balancing pro-social and economic tensions32
Lean and corporate social responsibility: a systematic literature review30
Exploring the impact of supply chain strategic alliances on innovation performance: evidence from China’s A-share market30
Total Quality Management & Business Excellence: a 33-year overview using bibliometric and content analysis28
Manipulating customer loyalty measurement: influence of suggestive design elements on the net promoter score28
Mentoring for effective human-AI collaboration: an integrated theoretical framework27
Operational excellence, organizational culture, and agility: bridging the gap between quality and adaptability26
Leadership for quality 4.0: development and validation of a multidimensional measure25
Quality 4.0 and its contributions to macro-quality24
Environmental, social, and governance ratings and corporate financial performance: evidence from emerging economies24
Role of brand heritage in local and franchise restaurant service24
Critical success factors for operational excellence initiatives in manufacturing: a meta-analysis23
Quality of an experience good: the interaction of price and advertising as a determining factor22
Executives’ green cognition and corporate green innovation: evidence from China21
Smart factory technologies and their transformative implications: a Blavaan and Bayesian SEM21
Product quality tracking based on digital Voice-of-Customers20
Impact of perceived organizational support on green innovative behavior in small and medium-sized enterprises19
Leveraging enterprise social media for total quality management: the impact of affordances on employee digital performance19
The survival of startups in Thailand during the COVID-19 pandemic: organization resources and competitive advantage18
Achieving business excellence through sustainable supply chain management18
Integration of TQM and Circular Economy practices in supply chain: insights from industry perspective18
Cognitive flexibility and individual entrepreneurial orientation from networks to SME success18
Understanding food safety and consumer perception: a mixed-method approach18
Capturing the voice of the customer: focus groups versus netnography?17
How to prevent ruining new product development projects with suppliers? A failure factors’ perspective17
Sustainable Lean Six Sigma project selection in manufacturing environments using best-worst method17
Modeling social capital, training transfer, and occupational commitment: moderation of learning value of the job17
Corporate ESG performance and artificial intelligence adoption: mediating role based on financing constraints16
How occupational calling affects service employees’ intent to stay: a moderated-mediation model16
The effect of academic top executives on corporate social responsibility: potential motivation and its outcomes16
The effect of industry 4.0 and lean management on operational performance improvement: evidence from Italy16
How does a parent’s knowledge influence the knowledge bridging of joint ventures?16
What does the audience care? The effects of travel vlog information quality on travel intention15
True beauty lies in authenticity: unveiling the hidden force behind brand loyalty in luxury cosmetics15
The dual effects of CEO social capital on sustainability: an empirical study of Chinese companies14
Livestreaming commerce service quality measurement and its effect on swift guanxi , trust, and repurchase intention14
How does the knowledge management culture impact the use of standards?13
B Corp certification: true commitment or interest?13
Leadership for quality: a systematic review and future directions13
Exploring emotional regulation and team politics in teams: team learning and educational practices13
Clustering abstracts from the literature on Quality Management (1980–2020)12
Unveiling the status of TQM-performance link in the private, public, and third sectors: a systematic review11
Total Quality Management, organizational agility and service quality: addressing the needs for small and medium enterprises (SMEs)11
Operational excellence methodologies in the energy sector: A systematic literature review11
Optimal remanufacturing strategies for original equipment manufacturers: partner and mode selection11
Multilevel antecedents of individual social capital and its effect on task performance10
Importance and effectiveness of digitalization for performance improvement in the food industry10
How does tolerance culture affect organizational agility? The moderating effect of top management team diversity10
A performance readiness assessment model for product–service system transition to mitigate implementation risks10
Investigating the relationship between KM implementation capability and TQM: a Greek public sector case study10
Leadership for quality and innovation: a cross-cultural meta-analysis10
Challenges and hotspots in food supply chain quality management practices9
A systematic review of theoretical, methodological, contextual, and content-related foundations of customer delight research9
Lean readiness of organizations – A systematic scientometric review9
Lean waste diagnosis revisited: from mapping to structuring interdependencies and prioritizing waste drivers9
The service concept – a missing link in lean for services9
Why are research and practice on operational excellence still far apart? Ecological knowledge management view9
The impact of economic exchange, social exchange, mutual interest, and self-interest on franchisees’ behaviour9
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