OOIR: Observatory of International Research

Papers

(The median citation count of Total Quality Management & Business Excellence is 3. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2020-03-01 to 2024-03-01.)

Article	Citations
The EFQM 2020 model. A theoretical and critical review	48
Environmental social governance (ESG) and total quality management (TQM): a multi-study meta-systematic review	47
A review of quality 4.0: definitions, features, technologies, applications, and challenges	40
A model of integration ISO 9001 with Lean six sigma and main benefits achieved	35
Interpretive framework by analysing the enablers for implementation of Industry 4.0: an ISM approach	31
Sampling weight adjustments in partial least squares structural equation modeling: guidelines and illustrations	31
Lean Six Sigma and Industry 4.0 combination: scoping review and perspectives	26
Quality 2030: quality management for the future	23
Soft and hard TQM practices: future research agenda for industry 4.0	23
ISO 9004 maturity model for quality in industry 4.0	22
An investigation of consumer evaluation of authenticity of their company's CSR engagement	19
Reducing pharmacy medication errors using Lean Six Sigma: A Thai hospital case study	19
A bibliometric view on the use of total quality management in services	19
Analysis of ISO 9001 certification benefits in Brazilian companies	18
The Many Meanings of Quality: Towards a Definition in Support of Sustainable Operations	18
Future of quality management system (ISO 9001) certification: novel grey forecasting approach	17
Retrospective view and thematic analysis of value co-creation through bibliometric analysis	16
Corporate sustainability practices: a new perspective of linking board with firm performance	15
On the inclusion of sustainability and digitalisation in quality management – an overview from past to present	15
Assessing the relationship between digital transformation and sustainable business excellence in a turbulent scenario	15
Determining critical success factors for lean implementation	14
Intellectual capital and firm performance: evidence from certified firms from the EFQM excellence model	14
Tracing evolution of EFQM and its relationship with Industry 4.0	13
An empirical exploration of quality management practices and firm performance from Chinese manufacturing industry	13
Enhancing quality and innovation performance: the role of supplier communication and knowledge development	13

Attaining organisational agility through competitive intelligence: the roles of strategic flexibility and organisational innovation	13
Effects of cross-functional integration on NPD success: mediating roles of customer and supplier involvement	13
Impact of technical and social lean practices on SMEs’ performance in automobile industry: a structural equation modelling (SEM) analysis	13
Healthcare costs’ reduction through the integration of Healthcare 4.0 technologies in developing economies	13
A bibliometric and thematic review of business excellence journal papers from 1990 to 2020	12
Towards societal satisfaction in a fifth generation of quality – the sustainability model	12
Open Total Quality Management in the Circular Economy age: a social enterprise perspective through the case of Patagonia	12
The quality movement: where are we going? Past, present and future	12
Benefits, challenges, critical success factors and motivations of Quality 4.0 – A qualitative global study	12
Indicators for TQM 4.0 model: Delphi Method and Analytic Hierarchy Process (AHP) analysis	12
Is leagile still relevant? A review and research opportunities	11
Performance measurement in SMEs: systematic literature review and research directions	11
Human factors involved in lean management: a systematic literature review	11
‘Leanon me’: an integrative literature review on the middle management role in lean	11
Publication performance and trends in Total Quality Management research: a bibliometric analysis	11
The impact of Lean Six Sigma practices on supply chain resilience during COVID 19 disruption: a conceptual framework	11
So hard to say goodbye: impact of punitive supervision on turnover intention	10
Using Six Sigma DMAIC for Lean project management in education: a case study in a German kindergarten	10
Making digitalization work: unveiling digitalization's implications on psycho-social risks at work	10
Boardroom gender diversity and firm performance: from the lens of voluntary regulations, “tokenism” and “critical mass”	10
ISO 9001:2015: the view from the conformity assessment community	10
Measuring creativity: role of service quality management, knowledge sharing and social interaction	9
Understanding building sustainability – the case of Sweden	9
Quality management internal auditing in small and medium-sized companies: an exploratory study on factors for significantly improving quality performance	9
Integrated Management Systems: their organizational impacts	9
Corporate social responsibility and firm performance	9
Organisational profiles: key factors and results from the EFQM model perspective	9
A novel and practical conceptual framework to support Lean Six Sigma deployment in manufacturing SMEs	9
Workplace stress and health – the connection to quality management	9
Millennials and leadership: a systematic literature review	8
How to determine a minimum viable product in app-based lean start-ups: Kano-based approach	8
Lean management strategy and innovation: moderation effects of collective voluntary turnover and layoffs	8
A meta-analytic investigation of lean practices and their impact on organisational performance	8
The role of organisational motivation and coordination in continuous improvement implementations: an empirical research of process improvement project success	8
TQM practices and their impact on organisational performance: the case of India’s deming-award industries	8
The impact of digital technologies on the achievement of the Sustainable Development Goals: evidence from the agri-food sector	8
Aligning corporate social responsibility practices with the environmental performance management systems: a critical review of the relevant literature	8
Decoding sustainable success	8
Research on the influence of compensation methods and customer sentiment on service recovery effect	7
Critical success factors for operational excellence initiatives in manufacturing: a meta-analysis	7
The interplay of entrepreneurial orientation, total quality management, and financial performance	7
China quality award and the market value of the firm	7
Effect of partnership quality on SMEs success: Mediating role of coordination capability and organisational agility	7
The business excellence models and business strategy	7
Quality assurance in supply chains during the COVID-19 pandemic: empirical evidence on organisational resilience of conformity assessment bodies	6
A readiness assessment of Quality 4.0 in packaging companies: an empirical investigation	6
Does resource slack promote or constrain firm environmental management investment? Moderating roles of technology sources	6
Lean production, information and communication technologies and operational performance	6
Exploring the influence of quality management systems in work engagement and psychological empowerment in private institutions of social solidarity	6
The role of organisational culture in total quality management adoption and cost of quality	6

A new model to evaluate the success of electronic customer relationship management systems in industrial marketing: the mediating role of customer feedback management	6
Total quality management and corporate social responsibility: a systematic review of the literature and implications of the COVID-19 pandemics	6
Mediating effect of organisational learning and moderating role of organisational culture on the relationship between total quality management and innovation among manufacturing companies in Nigeria	6
TQM through the integration of blockchain with ISO 9001:2015 standard based quality management system	6
Measuring the dimensions of quality in service innovation: A dynamic capability and organisational competency perspective	6
Determinants of expected performance after ISO 9001 certification withdrawal	6
What does the audience care? The effects of travel vlog information quality on travel intention	5
Modelling leadership and team performance: the moderation of politics and leadership self-efficacy	5
An integrative framework for supply chain rating: from financial-based to ESG-based rating models	5
The roles of dual networks and ties on absorptive capacity in SMEs: the complementary perspective	5
A methodology for assessing the main difficulties faced by SMEs in implementing ISO 9001:2015 requirements	5
Customer incivility and customer problem-solving behaviour in frontline employees: testing a moderated mediation model	5
Integrating ISO 9001 and Industry 4.0. An implementation guideline and PDCA model for manufacturing sector	5
Comparing the VSM and Makigami tools in a transactional office environment: exploratory research from an Italian manufacturing company	5
Clustering abstracts from the literature on Quality Management (1980–2020)	5
The impact of quality management systems on financial performance under crisis conditions: evidence from SMEs	5
An integrated SEM-ANN approach for predicting QMS achievements in Industry 4.0	5
Lean manufacturing and human resources: a systematic literature review on future research suggestions	5
The characteristics of nonprofit performance measurement systems	5
The integration of Industry 4.0 and Lean Management: a systematic review and constituting elements perspective	5
ISO 9001:2015 and risk-based thinking: scientific research insights	4
Labour productivity and firm performance: evidence from certified firms from the EFQM excellence model	4
The impact of COVID-19 on the service business industry: insights from a bibliometric review	4
The effect of brand loyalty and loss aversion on competitive trade-in strategies	4
Unleashing the potential of internal audits: a review and research agenda	4
Assessment of six alternative models of service quality	4
Exploring performance measurement practices in Brazilian startups	4
Critical thinking and continuous improvement: a scientific text mining approach	4
Examining drivers affecting E-learning system quality during COVID-19	4
Does supply chain quality integration guarantee ambidexterity? Contingency and configuration perspectives on their relationships	4
Assessing turnover intention and the moderation of inclusive leadership: training and educational implications	4
Interpretive model of enablers of Data-Driven Sustainable Quality Management practice in manufacturing industries: ISM approach	4
Inclusion of CSR in the extended performance satisfaction index – new development	4
Research on the impact of consumer forgiveness on consumer continuous trust	4
Embedding sustainability concerns into quality assurance	4
The role of dynamic capabilities for resilience in pursuing business continuity: an empirical study	4
Absorptive capacity as enabler for service improvements − the role of customer satisfaction information usage	4
Management innovation and firm innovation performance: a moderated moderation effects of absorptive capacity and environmental dynamism	4
Topic analysis of studies on total quality management and business excellence: an update on research from 2010 to 2019	4
The effects of HRM approach on quality management techniques and performance	3
Sources of information on sustainable innovation: a citation-based systematic literature review and content analysis	3
Development of a conceptual model integrating management systems and the Shingo Model towards operational excellence	3
The impact of government policies on place branding performance: evidence from China	3
How service quality in hospitals varies based on hospital ownership and demographics: a study on Turkish patients living urban areas	3
Is quality management a competitive advantage? A study after the Spanish financial crisis in the furniture industry	3
Sustainable Lean Six Sigma project selection in manufacturing environments using best-worst method	3
The linkages between alternative models measuring service quality	3
Customer satisfaction – dilemma of comparing multiple scale scores	3
Exploring service quality model from the perspective of sensory perception	3
The application of operational excellence methodologies in logistics: a systematic review and directions for future research	3
Green credit policy and corporate green innovation: do banker directors matter?	3
The mediating role of organizational excellence between quality management practices and sustainable performance	3
How do businesses achieve sustainable success and improve the quality of products in the green competitive era?	3
Green at source: an empirical examination of the effectiveness and sustainability of operational-level environmental management practices in U.S. industry	3
Product quality tracking based on digital Voice-of-Customers	3
A stratified bootstrapping approach to assessing the success of TQM implementation in Peruvian companies	3
What determines patient loyalty in health services? An analysis to assist service quality management	3
A psychometric data science approach to study latent variables: a case of class quality and student satisfaction	3
Does EFQM enhance learning and innovation?	3
A bibliometric study of lean supply chain management research: 1996–2020	3
Integrated management systems and organizational performance: a multidimensional perspective	3
Analysis of the evolution and impact of product quality in business	3
An evaluation of Lean deployment in Irish micro-enterprises	3