OOIR: Observatory of International Research

Papers

(The median citation count of Total Quality Management & Business Excellence is 2. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-01-01 to 2025-01-01.)

Article	Citations
Multiplicative versus additive models in measuring service quality	67
Making digitalization work: unveiling digitalization's implications on psycho-social risks at work	61
The mediating effect of affective commitment to change in the readiness for change – TQM relationship	57
Green credit policy and corporate green innovation: do banker directors matter?	43
Dual quality of products in Europe: a serious problem or a marketing opportunity?	40
Multiple intelligences and job performance: the moderating role of learning goal oriented training	25
A readiness assessment of Quality 4.0 in packaging companies: an empirical investigation	25
Topic analysis of studies on total quality management and business excellence: an update on research from 2010 to 2019	25
Investigating the strategic interaction between QMS, organisational agility and innovative performance	23
The impact of government policies on place branding performance: evidence from China	21
A maturity model for assessing Digital Green Lean leadership and culture implementation in manufacturing companies	20
Decoding task uncertainty: moderating effects on participative budgeting and budgetary slack dynamics	20
A GPT-Aided literature review process for total quality management and business excellence (2020-2023)	20
Understanding the formation process of negative customer engagement behaviours: a quantitative and qualitative interpretation	18
Application of Taguchi design of experiments in the food industry: a systematic literature review	18
Choosing a crowdfunding model considering strategic customer behaviour	16
Assessing transactive memory system and team performance: the moderating role of leadership efficacy	16
A bibliometric study of lean supply chain management research: 1996–2020	16
The role of organisational culture in total quality management adoption and cost of quality	16
A comprehensive quality improvement model: integrating internal and external information	15
Corporate social responsibility performance index model from stakeholder's perspective: case of an industrial company	15
How service quality in hospitals varies based on hospital ownership and demographics: a study on Turkish patients living urban areas	14
TQM through the integration of blockchain with ISO 9001:2015 standard based quality management system	14
Reviewing the global economic impacts and mitigating measures of COVID-19	14
The relationship between internalisation of a quality standard and customer results via employee and social results in the hotel industry	14

Assessment of six alternative models of service quality	13
Leadership for quality: a systematic review and future directions	13
The mediating role of organizational excellence between quality management practices and sustainable performance	13
The business excellence models and business strategy	13
A review of quality 4.0: definitions, features, technologies, applications, and challenges	13
Mediating effect of organisational learning and moderating role of organisational culture on the relationship between total quality management and innovation among manufacturing companies in Nigeria	13
Livestreaming commerce service quality measurement and its effect on swift guanxi , trust, and repurchase intention	13
Does EFQM enhance learning and innovation?	13
The impact of quality management systems on financial performance under crisis conditions: evidence from SMEs	12
Do diverse board structures affect intellectual capital? Transitional economic evidence	12
RETRACTED ARTICLE: Interpretive model of enablers of Data-Driven Sustainable Quality Management practice in manufacturing industries: ISM approach	12
Sharing economy platforms as mainstream: balancing pro-social and economic tensions	12
Management systems standards and shareholder wealth: unveiling the role of multiple certifications	11
TQM practices and their impact on organisational performance: the case of India’s deming-award industries	11
Adopting quality management practices in the industry 4.0 era: an investigation into the challenges	11
A comprehensive analysis of service quality: a systematic literature review	10
The microfoundations of lean leadership: Monozukuri, Hitozukuri, Kotozukuri	10
A psychometric data science approach to study latent variables: a case of class quality and student satisfaction	9
Unveiling the status of TQM-performance link in the private, public, and third sectors: a systematic review	9
Quality 4.0 social and strategic readiness factors: sufficient and Necessary Condition Analysis	9
Relating the strategic role of technology orientation in organizational TQM performance	9
The application of operational excellence methodologies in logistics: a systematic review and directions for future research	9
Strategic conceptualization and operationalization of digital orientation to support organizational TQM performance	9
The recruit requirements of recent graduates: approaching the existing mismatch	8
Integrated management systems and sustainability – a review on their relationships	8
Corporate sustainability practices: a new perspective of linking board with firm performance	8
Development of Sustainable Lean Patient Value in Healthcare: A Long-Term Condition Context	8
Operational excellence methodologies in the energy sector: A systematic literature review	8
Green Karma – promoting environmental initiatives by adapting and using QFD as a proactive tool	8
Regression approaches for Kano classification: an empirical analysis of the classification of quality attributes according to Kano	7
Extreme institutional complexity and corporate combative strategy	7
Exploring emotional regulation and team politics in teams: team learning and educational practices	7
The EFQM 2020 model. A theoretical and critical review	7
Manufacturing quality assessment in the industry 4.0 era: a review	7
Sources of information on sustainable innovation: a citation-based systematic literature review and content analysis	7
Quality assurance in supply chains during the COVID-19 pandemic: empirical evidence on organisational resilience of conformity assessment bodies	7
Development of a conceptual model integrating management systems and the Shingo Model towards operational excellence	7
The integration of Industry 4.0 and Lean Management: a systematic review and constituting elements perspective	7
Unleashing the potential of internal audits: a review and research agenda	7
How do formalization, centralization and integration impact dynamic knowledge-based capability?	7
Total quality management and lean six sigma impact on supply chain research field: systematic analysis	7
Optimal remanufacturing strategies for original equipment manufacturers: partner and mode selection	7
Exploring perceived value's impact on attitudes in autonomous public transportation services: a multi-dimensional approach	6
Statement of Retraction: Interpretive model of enablers of Data-Driven Sustainable Quality Management practice in manufacturing industries: ISM approach	6
ISO 9001 maintenance, decertification and recertification: a systematic literature review	6
Effect of top management team attention to digital transformation on innovation activities	6
Boardroom gender diversity and firm performance: from the lens of voluntary regulations, “tokenism” and “critical mass”	6
The impact of economic exchange, social exchange, mutual interest, and self-interest on franchisees’ behaviour	6
A methodology for assessing the main difficulties faced by SMEs in implementing ISO 9001:2015 requirements	6
China quality award and the market value of the firm	6

A new model of the impact of quality management principles on return on equity	6
Management innovation and firm innovation performance: a moderated moderation effects of absorptive capacity and environmental dynamism	6
Clustering abstracts from the literature on Quality Management (1980–2020)	6
So hard to say goodbye: impact of punitive supervision on turnover intention	6
The effect of brand loyalty and loss aversion on competitive trade-in strategies	5
Critical success factors for operational excellence initiatives in manufacturing: a meta-analysis	5
Assessing turnover intention and the moderation of inclusive leadership: training and educational implications	5
The effects of HRM approach on quality management techniques and performance	5
The service concept – a missing link in lean for services	5
A century of research on complaints: longitudinal bibliometric analysis of WoS (1900–2019)	5
The impact of Lean Six Sigma practices on supply chain resilience during COVID 19 disruption: a conceptual framework	5
Theory and practice of customer-related improvements: a systematic literature review	5
Lean and corporate social responsibility: a systematic literature review	5
Why won’t you leave the process alone? Exploring emotional, motivational and cognitive mechanisms triggering tampering	5
The characteristics of nonprofit performance measurement systems	5
A bibliometric review of information technology, artificial intelligence, and blockchain on auditing	5
How can a quantitative analysis of Kano’s model be improved further for better understanding of customer needs?	5
An investigation of the global awareness of business excellence and best practices in promoting the use of business excellence	5
Total quality management and corporate social responsibility: a systematic review of the literature and implications of the COVID-19 pandemics	5
Customer satisfaction – dilemma of comparing multiple scale scores	4
What determines patient loyalty in health services? An analysis to assist service quality management	4
Open Total Quality Management in the Circular Economy age: a social enterprise perspective through the case of Patagonia	4
Healthcare 4.0 digital technologies impact on quality of care: a systematic literature review	4
Does culture matter for the EFQM model application?	4
Operational excellence, organizational culture, and agility: bridging the gap between quality and adaptability	4
Dual quality and limits to international adaptation of product quality: development of a conceptual framework and research agenda	4
Process quality indices: new metrics for process quality capability with zero-loss baseline	4
Beyond cash: a user-centric approach to mobile payment growth, service failure tolerance and continuance intention	4
Quantitative analysis of the publication trends in four decades of SERVQUAL research: a bibliometric approach	4
Indicators for TQM 4.0 model: Delphi Method and Analytic Hierarchy Process (AHP) analysis	4
Quality and asset management: conceptual compatibility towards sustainable infrastructures management	4
The roles of dual networks and ties on absorptive capacity in SMEs: the complementary perspective	4
Evidences about ISO 9001:2015 and ISO 9004:2018 implementation in different-size organisations	4
Regional variations in digital transformation: the impact of industry 5.0 on business quality performance	4
Investigating the relationship between KM implementation capability and TQM: a Greek public sector case study	4
The role of dynamic capabilities for resilience in pursuing business continuity: an empirical study	3
Lean-sustainability assessment framework development: evidence from the construction industry	3
Correction	3
Listen to the other side: impact of supply chain integration practices on value chain performance of pineapple firms in Ghana	3
The internalisation of integrated management systems as a key for sustainable companies: empirical evidence	3
A new holistic definition of TQM towards sustainability	3
Valuation of customers’ service quality, affective, sensory experience and entertainment to behavioral intention	3
Role of brand heritage in local and franchise restaurant service	3
Leadership for quality 4.0: development and validation of a multidimensional measure	3
Total Quality Management & Business Excellence: a 33-year overview using bibliometric and content analysis	3
The impact of COVID-19 on the service business industry: insights from a bibliometric review	3
How Industry 4.0, artificial intelligence and augmented reality can boost Digital Lean Six Sigma	3
Understanding the importance of the concept of the four quality paradigms (CFQP) in TQM and business excellence: a reaction to Sánchez-Franco et al. (2023) and Silvestri et al. (2024)	3
Metrics and trends: a bibliometric approach to software reliability growth models	3
ISOTRIZ: an approach to support SMEs in implementing ISO 9001:2015 using the TRIZ methodology	3
Lean manufacturing and human resources: a systematic literature review on future research suggestions	2
An integrative framework for supply chain rating: from financial-based to ESG-based rating models	2
Aligning corporate social responsibility practices with the environmental performance management systems: a critical review of the relevant literature	2
Exploring driver and user perspectives of service quality in sharing economy transport platforms	2
Examining drivers affecting E-learning system quality during COVID-19	2
Do CEO’s early-life marketisation experiences affect corporate social responsibility?	2
Impacts of planned quality change in physical workplace on employees’ behaviour: a quasi-experiment	2
Institutions threshold effect in the corporate social responsibility-corporate performance relationship: a PSTR approach	2
Manipulating customer loyalty measurement: influence of suggestive design elements on the net promoter score	2
Human factors involved in lean management: a systematic literature review	2
Development of a Kaizen series model: abducting a blend of participatory formats to enhance the development of process improvement practices	2
Lean production, information and communication technologies and operational performance	2
The linkages between alternative models measuring service quality	2
ISO 9001:2015: the view from the conformity assessment community	2
An evaluation of Lean deployment in Irish micro-enterprises	2
Analysing 20 years of the TQM&BE journal: a bibliometric approach	2
Breaking up with your bank: the role of competitors’ effective advertising in customer switching intention	2
Integrating ISO 9001 and Industry 4.0. An implementation guideline and PDCA model for manufacturing sector	2
Quality of an experience good: the interaction of price and advertising as a determining factor	2
Using Six Sigma DMAIC for Lean project management in education: a case study in a German kindergarten	2