OOIR: Observatory of International Research

Papers

(The median citation count of Total Quality Management & Business Excellence is 3. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-10-01 to 2025-10-01.)

Article	Citations
Multiplicative versus additive models in measuring service quality	83
Decoding task uncertainty: moderating effects on participative budgeting and budgetary slack dynamics	71
TQM through the integration of blockchain with ISO 9001:2015 standard based quality management system	54
A readiness assessment of Quality 4.0 in packaging companies: an empirical investigation	53
The impact of quality management systems on financial performance under crisis conditions: evidence from SMEs	42
Application of Taguchi design of experiments in the food industry: a systematic literature review	41
Online reviews analysis in product defects and customer requirements via two-stage model	38
Green Karma – promoting environmental initiatives by adapting and using QFD as a proactive tool	34
TQM practices and their impact on organisational performance: the case of India’s deming-award industries	31
Sharing economy platforms as mainstream: balancing pro-social and economic tensions	30
A psychometric data science approach to study latent variables: a case of class quality and student satisfaction	26
The recruit requirements of recent graduates: approaching the existing mismatch	26
How can a quantitative analysis of Kano’s model be improved further for better understanding of customer needs?	25
Manipulating customer loyalty measurement: influence of suggestive design elements on the net promoter score	25
Lean and corporate social responsibility: a systematic literature review	24
Mentoring for effective human-AI collaboration: an integrated theoretical framework	21
Critical success factors for operational excellence initiatives in manufacturing: a meta-analysis	21
The impact of COVID-19 on the service business industry: insights from a bibliometric review	21
Role of brand heritage in local and franchise restaurant service	21
A century of research on complaints: longitudinal bibliometric analysis of WoS (1900–2019)	21
Operational excellence, organizational culture, and agility: bridging the gap between quality and adaptability	21
Exploring the impact of supply chain strategic alliances on innovation performance: evidence from China’s A-share market	20
Leadership for quality 4.0: development and validation of a multidimensional measure	20
Indicators for TQM 4.0 model: Delphi Method and Analytic Hierarchy Process (AHP) analysis	20
Environmental, social, and governance ratings and corporate financial performance: evidence from emerging economies	19

Executives’ green cognition and corporate green innovation: evidence from China	18
Total Quality Management & Business Excellence: a 33-year overview using bibliometric and content analysis	18
Smart factory technologies and their transformative implications: a Blavaan and Bayesian SEM	17
ISO 9001:2015: the view from the conformity assessment community	17
Labour productivity and firm performance: evidence from certified firms from the EFQM excellence model	17
Leveraging enterprise social media for total quality management: the impact of affordances on employee digital performance	16
Understanding food safety and consumer perception: a mixed-method approach	16
Product quality tracking based on digital Voice-of-Customers	16
Quality of an experience good: the interaction of price and advertising as a determining factor	16
Sustainable Lean Six Sigma project selection in manufacturing environments using best-worst method	16
Capturing the voice of the customer: focus groups versus netnography?	15
The survival of startups in Thailand during the COVID-19 pandemic: organization resources and competitive advantage	15
Assessing the relationship between digital transformation and sustainable business excellence in a turbulent scenario	15
Achieving business excellence through sustainable supply chain management	15
Modeling social capital, training transfer, and occupational commitment: moderation of learning value of the job	14
Integration of TQM and Circular Economy practices in supply chain: insights from industry perspective	14
How does a parent’s knowledge influence the knowledge bridging of joint ventures?	13
The effect of academic top executives on corporate social responsibility: potential motivation and its outcomes	13
Research on the impact of consumer forgiveness on consumer continuous trust	13
What does the audience care? The effects of travel vlog information quality on travel intention	13
Beyond the lean manager	13
How to prevent ruining new product development projects with suppliers? A failure factors’ perspective	13
An integrated SEM-ANN approach for predicting QMS achievements in Industry 4.0	13
Leadership for quality: a systematic review and future directions	12
Livestreaming commerce service quality measurement and its effect on swift guanxi , trust, and repurchase intention	12
Reviewing the global economic impacts and mitigating measures of COVID-19	12
B Corp certification: true commitment or interest?	11
Exploring emotional regulation and team politics in teams: team learning and educational practices	11
Development of a conceptual model integrating management systems and the Shingo Model towards operational excellence	11
Operational excellence methodologies in the energy sector: A systematic literature review	11
Optimal remanufacturing strategies for original equipment manufacturers: partner and mode selection	11
Clustering abstracts from the literature on Quality Management (1980–2020)	11
How do formalization, centralization and integration impact dynamic knowledge-based capability?	11
Unveiling the status of TQM-performance link in the private, public, and third sectors: a systematic review	11
Importance and effectiveness of digitalization for performance improvement in the food industry	10
A systematic review of theoretical, methodological, contextual, and content-related foundations of customer delight research	10
Tracing evolution of EFQM and its relationship with Industry 4.0	10
How does tolerance culture affect organizational agility? The moderating effect of top management team diversity	10
Total Quality Management, organizational agility and service quality: addressing the needs for small and medium enterprises (SMEs)	10
Investigating the relationship between KM implementation capability and TQM: a Greek public sector case study	10
Why are research and practice on operational excellence still far apart? Ecological knowledge management view	10
The impact of economic exchange, social exchange, mutual interest, and self-interest on franchisees’ behaviour	10
The service concept – a missing link in lean for services	10
Integrating ISO 9001 and Industry 4.0. An implementation guideline and PDCA model for manufacturing sector	10
Re-patronage on chain stores: mediating and moderating role of customer engagement and experiential value	9
A meta-analytic investigation of lean practices and their impact on organisational performance	9
Lean manufacturing and human resources: a systematic literature review on future research suggestions	9
Service quality, perceived price fairness, and users’ continuous usage intentions regarding shared bike service	9
Prioritization of the strategies of industry 4.0 in the Indian Healthcare Industry	9
Challenges and hotspots in food supply chain quality management practices	9

Visualizing socially responsible investment (SRI) trends across Asian countries: a bibliometric and network analysis	9
The moderating effects of collective pay for performance on the total quality management-labour productivity relationship	9
Lean readiness of organizations – A systematic scientometric review	9
Lean Six Sigma and Industry 4.0 implementation framework for operational excellence: a case study	8
A new model to evaluate the success of electronic customer relationship management systems in industrial marketing: the mediating role of customer feedback management	8
Excellence models beyond total quality management: inception, thematic structure and forthcoming paths	8
Customer-driven innovation: examining the nexus of trust, IT, knowledge absorption, and involvement in NPD success	8
Select a winning Lean Six Sigma 4.0 project: Best Worst Method based decision making approach	8
Investigation into the use of is/is-not for writing problem descriptions for root cause analysis	8
Lean daily management in healthcare: origins, practices, and associations with lean leadership and lean sustainability	7
The business excellence models and business strategy	7
Exploring student perceptions of teaching effectiveness factors in higher education	7
RETRACTED ARTICLE: Interpretive model of enablers of Data-Driven Sustainable Quality Management practice in manufacturing industries: ISM approach	7
Visualising the quality and the evolution of transactional and transformation leadership research: a 16-year bibliometric review	7
Requirements classification in Kano Model – from strict categories to satisfaction and dissatisfaction potential	7
Customer loyalty through augmented reality apps: quality attributes, market differences, and trust as a mediator	7
Top-management environmental support and environmental performance: a moderated-mediation role of supplier environmental management and adaptability	7
Quantitative analysis of the publication trends in four decades of SERVQUAL research: a bibliometric approach	6
The internalisation of integrated management systems as a key for sustainable companies: empirical evidence	6
A methodology for assessing the main difficulties faced by SMEs in implementing ISO 9001:2015 requirements	6
Statement of Retraction: Interpretive model of enablers of Data-Driven Sustainable Quality Management practice in manufacturing industries: ISM approach	6
Dual quality and limits to international adaptation of product quality: development of a conceptual framework and research agenda	6
Open Total Quality Management in the Circular Economy age: a social enterprise perspective through the case of Patagonia	6
The integration of Industry 4.0 and Lean Management: a systematic review and constituting elements perspective	6
Effect of top management team attention to digital transformation on innovation activities	6
The role of dynamic capabilities for resilience in pursuing business continuity: an empirical study	6
Manufacturing quality assessment in the industry 4.0 era: a review	6
Closing the supply chain loop: enablers, strategies, and outcomes of blockchain implementation in reverse logistics	6
How and when social cyberloafing affect employees’ job satisfaction: an empirical study in China	5
An evaluation of Lean deployment in Irish micro-enterprises	5
Lean production, information and communication technologies and operational performance	5
Assessing the Influence of ESG Risk on Asset Quality: Insights from Indonesia's Banking Industry	5
The joint effect of quality management and corporate social responsibility on financial performance	5
Analysing 20 years of the TQM&BE journal: a bibliometric approach	5
Optimising ESG-enhanced performance: a literature review of lean, six sigma, and other continuous improvement methodologies	5
A bibliometric review of information technology, artificial intelligence, and blockchain on auditing	5
Institutions threshold effect in the corporate social responsibility-corporate performance relationship: a PSTR approach	5
The influence of CSR on firm performance: the moderating roles of individualism and long-term orientation	5
Does emotion affect distance learning students’ satisfaction during the COVID-19 lockdown?	4
Customers’ intentions to use mobile payment service: a comparative study of payment system types	4
Does information and communication technology affect bank stability efficiency? Evidence from Vietnam	4
Critical thinking, dynamic capabilities, and project performance: empirical evidence in the continuous improvement project domain	4
Benefits, challenges, critical success factors and motivations of Quality 4.0 – A qualitative global study	4
The impact of digital technologies on the achievement of the Sustainable Development Goals: evidence from the agri-food sector	4
Remote kaizen events: a response to COVID-19 and the new normal	4
Open quality in the digitalization era: concept, principles, and implementation framework	4
The nexus between female CEOs, government subsidies and green innovation: probing board diversity dynamics	4
Do diverse board structures affect intellectual capital? Transitional economic evidence	3
Influence of cross-ownership, CEO power, and green innovation on corporate reputation: a moderated mediation framework	3
Green management promotes long-term business competitive advantage through the resource-based view	3
Assessing recommendation on a combination analysis of SERVPERF (or SERVQUAL) and IPA	3
Quality 4.0 practices toward sustainable excellence in the manufacturing sector	3
Environmental regulations, finance, and firm environmental investments: an empirical exploration	3
A new model of the impact of quality management principles on return on equity	3
A bibliometric study of lean supply chain management research: 1996–2020	3
The green factor: how ESG performance enhances accounting information quality in China's listed companies	3
Making the most of multi-site quality management systems: motivational drivers and perceived proximity to headquarters	3
A study on the action mechanism of digital transformation on the output quality of technological innovation	3
Assessment of six alternative models of service quality	3
Mediating effect of organisational learning and moderating role of organisational culture on the relationship between total quality management and innovation among manufacturing companies in Nigeria	3
The relationship between internalisation of a quality standard and customer results via employee and social results in the hotel industry	3
How to develop standardized work for business processes in the transactional office environment	3
Measuring creativity: role of service quality management, knowledge sharing and social interaction	3
The impact of government policies on place branding performance: evidence from China	3