Total Quality Management & Business Excellence

Papers
(The median citation count of Total Quality Management & Business Excellence is 3. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2020-11-01 to 2024-11-01.)
ArticleCitations
A review of quality 4.0: definitions, features, technologies, applications, and challenges67
Environmental social governance (ESG) and total quality management (TQM): a multi-study meta-systematic review61
The EFQM 2020 model. A theoretical and critical review57
Lean Six Sigma and Industry 4.0 combination: scoping review and perspectives40
Soft and hard TQM practices: future research agenda for industry 4.034
ISO 9004 maturity model for quality in industry 4.029
The Many Meanings of Quality: Towards a Definition in Support of Sustainable Operations27
Quality 2030: quality management for the future26
Indicators for TQM 4.0 model: Delphi Method and Analytic Hierarchy Process (AHP) analysis25
Benefits, challenges, critical success factors and motivations of Quality 4.0 – A qualitative global study25
Assessing the relationship between digital transformation and sustainable business excellence in a turbulent scenario25
Reducing pharmacy medication errors using Lean Six Sigma: A Thai hospital case study23
Enhancing quality and innovation performance: the role of supplier communication and knowledge development21
Corporate sustainability practices: a new perspective of linking board with firm performance21
On the inclusion of sustainability and digitalisation in quality management – an overview from past to present20
Intellectual capital and firm performance: evidence from certified firms from the EFQM excellence model20
Retrospective view and thematic analysis of value co-creation through bibliometric analysis20
Attaining organisational agility through competitive intelligence: the roles of strategic flexibility and organisational innovation19
Healthcare costs’ reduction through the integration of Healthcare 4.0 technologies in developing economies19
Towards societal satisfaction in a fifth generation of quality – the sustainability model18
The impact of digital technologies on the achievement of the Sustainable Development Goals: evidence from the agri-food sector18
Open Total Quality Management in the Circular Economy age: a social enterprise perspective through the case of Patagonia18
Integrated Management Systems: their organizational impacts17
The impact of Lean Six Sigma practices on supply chain resilience during COVID 19 disruption: a conceptual framework16
So hard to say goodbye: impact of punitive supervision on turnover intention16
Tracing evolution of EFQM and its relationship with Industry 4.016
Making digitalization work: unveiling digitalization's implications on psycho-social risks at work16
Corporate social responsibility and firm performance15
A bibliometric review of information technology, artificial intelligence, and blockchain on auditing15
A bibliometric and thematic review of business excellence journal papers from 1990 to 202015
The business excellence models and business strategy14
Understanding building sustainability – the case of Sweden14
A readiness assessment of Quality 4.0 in packaging companies: an empirical investigation14
An integrative framework for supply chain rating: from financial-based to ESG-based rating models14
A novel and practical conceptual framework to support Lean Six Sigma deployment in manufacturing SMEs13
ISO 9001:2015: the view from the conformity assessment community13
The integration of Industry 4.0 and Lean Management: a systematic review and constituting elements perspective13
Publication performance and trends in Total Quality Management research: a bibliometric analysis13
Aligning corporate social responsibility practices with the environmental performance management systems: a critical review of the relevant literature13
Determining critical success factors for lean implementation13
Human factors involved in lean management: a systematic literature review13
Boardroom gender diversity and firm performance: from the lens of voluntary regulations, “tokenism” and “critical mass”13
Critical success factors for operational excellence initiatives in manufacturing: a meta-analysis12
‘Leanon me’: an integrative literature review on the middle management role in lean12
China quality award and the market value of the firm12
Decoding sustainable success12
TQM practices and their impact on organisational performance: the case of India’s deming-award industries12
Using Six Sigma DMAIC for Lean project management in education: a case study in a German kindergarten11
Lean production, information and communication technologies and operational performance11
Measuring creativity: role of service quality management, knowledge sharing and social interaction11
An integrated SEM-ANN approach for predicting QMS achievements in Industry 4.010
Research on the influence of compensation methods and customer sentiment on service recovery effect10
Total quality management and corporate social responsibility: a systematic review of the literature and implications of the COVID-19 pandemics10
Customer incivility and customer problem-solving behaviour in frontline employees: testing a moderated mediation model10
Integrating ISO 9001 and Industry 4.0. An implementation guideline and PDCA model for manufacturing sector9
Green credit policy and corporate green innovation: do banker directors matter?9
Exploring performance measurement practices in Brazilian startups9
Clustering abstracts from the literature on Quality Management (1980–2020)9
A meta-analytic investigation of lean practices and their impact on organisational performance9
Quality assurance in supply chains during the COVID-19 pandemic: empirical evidence on organisational resilience of conformity assessment bodies9
A new model to evaluate the success of electronic customer relationship management systems in industrial marketing: the mediating role of customer feedback management8
Does supply chain quality integration guarantee ambidexterity? Contingency and configuration perspectives on their relationships8
The impact of government policies on place branding performance: evidence from China8
Sustainable Lean Six Sigma project selection in manufacturing environments using best-worst method8
The role of dynamic capabilities for resilience in pursuing business continuity: an empirical study8
The impact of COVID-19 on the service business industry: insights from a bibliometric review8
Mediating effect of organisational learning and moderating role of organisational culture on the relationship between total quality management and innovation among manufacturing companies in Nigeria8
What does the audience care? The effects of travel vlog information quality on travel intention7
Assessing turnover intention and the moderation of inclusive leadership: training and educational implications7
Sources of information on sustainable innovation: a citation-based systematic literature review and content analysis7
TQM through the integration of blockchain with ISO 9001:2015 standard based quality management system7
Does resource slack promote or constrain firm environmental management investment? Moderating roles of technology sources7
Determinants of expected performance after ISO 9001 certification withdrawal7
A methodology for assessing the main difficulties faced by SMEs in implementing ISO 9001:2015 requirements7
Integrated management systems and sustainability – a review on their relationships7
The role of organisational culture in total quality management adoption and cost of quality7
Measuring the dimensions of quality in service innovation: A dynamic capability and organisational competency perspective7
The role of marketing analytics in the ethical consumption of online consumers7
Development of a conceptual model integrating management systems and the Shingo Model towards operational excellence7
Does EFQM enhance learning and innovation?7
Topic analysis of studies on total quality management and business excellence: an update on research from 2010 to 20197
ISO 9001:2015 and risk-based thinking: scientific research insights6
Management innovation and firm innovation performance: a moderated moderation effects of absorptive capacity and environmental dynamism6
The mediating role of organizational excellence between quality management practices and sustainable performance6
How do businesses achieve sustainable success and improve the quality of products in the green competitive era?6
The linkages between alternative models measuring service quality6
The roles of dual networks and ties on absorptive capacity in SMEs: the complementary perspective6
How service quality in hospitals varies based on hospital ownership and demographics: a study on Turkish patients living urban areas6
Integrated management systems and organizational performance: a multidimensional perspective6
Lean manufacturing and human resources: a systematic literature review on future research suggestions6
An evaluation of Lean deployment in Irish micro-enterprises6
Manufacturing quality assessment in the industry 4.0 era: a review6
The impact of quality management systems on financial performance under crisis conditions: evidence from SMEs6
Research on the impact of consumer forgiveness on consumer continuous trust5
Examining drivers affecting E-learning system quality during COVID-195
Customer satisfaction – dilemma of comparing multiple scale scores5
Unleashing the potential of internal audits: a review and research agenda5
Assessment of six alternative models of service quality5
Labour productivity and firm performance: evidence from certified firms from the EFQM excellence model5
The effects of HRM approach on quality management techniques and performance5
The effect of brand loyalty and loss aversion on competitive trade-in strategies5
The recruit requirements of recent graduates: approaching the existing mismatch5
A comprehensive quality improvement model: integrating internal and external information5
Exploring quick commerce service experience: a moderated mediated investigation using SEM and fsQCA5
What determines patient loyalty in health services? An analysis to assist service quality management5
ISO 9001 maintenance, decertification and recertification: a systematic literature review5
Relating the strategic role of technology orientation in organizational TQM performance5
RETRACTED ARTICLE: Interpretive model of enablers of Data-Driven Sustainable Quality Management practice in manufacturing industries: ISM approach5
Analysis of the evolution and impact of product quality in business4
Analysing 20 years of the TQM&BE journal: a bibliometric approach4
Theory and practice of customer-related improvements: a systematic literature review4
How do formalization, centralization and integration impact dynamic knowledge-based capability?4
A psychometric data science approach to study latent variables: a case of class quality and student satisfaction4
Embedding sustainability concerns into quality assurance4
Lean readiness of organizations – A systematic scientometric review4
Lean-sustainability assessment framework development: evidence from the construction industry4
The characteristics of nonprofit performance measurement systems4
Regression approaches for Kano classification: an empirical analysis of the classification of quality attributes according to Kano4
Inclusion of CSR in the extended performance satisfaction index – new development4
Analysing the relationship between QM, performance appraisal and pay for performance4
Beyond the lean manager4
Product quality tracking based on digital Voice-of-Customers4
Healthcare 4.0 digital technologies impact on quality of care: a systematic literature review4
Total quality management and lean six sigma impact on supply chain research field: systematic analysis4
The application of operational excellence methodologies in logistics: a systematic review and directions for future research4
Multiplicative versus additive models in measuring service quality4
Understanding vocational passion and learning goal orientation: workplace training and learning implications4
Lean daily management in healthcare: origins, practices, and associations with lean leadership and lean sustainability3
Do green practices drive business excellence in SMEs? Investigating how green entrepreneurial orientation improves firm’s performance3
Green at source: an empirical examination of the effectiveness and sustainability of operational-level environmental management practices in U.S. industry3
How can a quantitative analysis of Kano’s model be improved further for better understanding of customer needs?3
Choosing a crowdfunding model considering strategic customer behaviour3
The mediating effect of affective commitment to change in the readiness for change – TQM relationship3
Is quality management a competitive advantage? A study after the Spanish financial crisis in the furniture industry3
Excellence models beyond total quality management: inception, thematic structure and forthcoming paths3
Role of brand heritage in local and franchise restaurant service3
Quality 4.0 social and strategic readiness factors: sufficient and Necessary Condition Analysis3
A bibliometric study of lean supply chain management research: 1996–20203
Leading the transformation: agile success factors in an Irish manufacturing company3
Service quality, perceived price fairness, and users’ continuous usage intentions regarding shared bike service3
An investigation of the global awareness of business excellence and best practices in promoting the use of business excellence3
Reviewing the global economic impacts and mitigating measures of COVID-193
Dual quality of products in Europe: a serious problem or a marketing opportunity?3
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