OOIR: Observatory of International Research

Papers

(The median citation count of Total Quality Management & Business Excellence is 3. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-09-01 to 2025-09-01.)

Article	Citations
Decoding task uncertainty: moderating effects on participative budgeting and budgetary slack dynamics	82
Multiplicative versus additive models in measuring service quality	68
The impact of quality management systems on financial performance under crisis conditions: evidence from SMEs	52
Online reviews analysis in product defects and customer requirements via two-stage model	42
A readiness assessment of Quality 4.0 in packaging companies: an empirical investigation	41
TQM through the integration of blockchain with ISO 9001:2015 standard based quality management system	40
Application of Taguchi design of experiments in the food industry: a systematic literature review	36
A psychometric data science approach to study latent variables: a case of class quality and student satisfaction	32
Green Karma – promoting environmental initiatives by adapting and using QFD as a proactive tool	29
The recruit requirements of recent graduates: approaching the existing mismatch	28
TQM practices and their impact on organisational performance: the case of India’s deming-award industries	26
Sharing economy platforms as mainstream: balancing pro-social and economic tensions	26
Manipulating customer loyalty measurement: influence of suggestive design elements on the net promoter score	25
How can a quantitative analysis of Kano’s model be improved further for better understanding of customer needs?	25
Lean and corporate social responsibility: a systematic literature review	23
A century of research on complaints: longitudinal bibliometric analysis of WoS (1900–2019)	23
Exploring the impact of supply chain strategic alliances on innovation performance: evidence from China’s A-share market	21
Total Quality Management & Business Excellence: a 33-year overview using bibliometric and content analysis	21
The impact of COVID-19 on the service business industry: insights from a bibliometric review	21
Leadership for quality 4.0: development and validation of a multidimensional measure	21
Operational excellence, organizational culture, and agility: bridging the gap between quality and adaptability	20
Role of brand heritage in local and franchise restaurant service	20
Critical success factors for operational excellence initiatives in manufacturing: a meta-analysis	20
Indicators for TQM 4.0 model: Delphi Method and Analytic Hierarchy Process (AHP) analysis	20
Smart factory technologies and their transformative implications: a Blavaan and Bayesian SEM	18

Labour productivity and firm performance: evidence from certified firms from the EFQM excellence model	18
Mentoring for effective human-AI collaboration: an integrated theoretical framework	18
Quality of an experience good: the interaction of price and advertising as a determining factor	17
Product quality tracking based on digital Voice-of-Customers	17
Modeling social capital, training transfer, and occupational commitment: moderation of learning value of the job	16
Capturing the voice of the customer: focus groups versus netnography?	16
Executives’ green cognition and corporate green innovation: evidence from China	16
ISO 9001:2015: the view from the conformity assessment community	16
Understanding food safety and consumer perception: a mixed-method approach	16
Achieving business excellence through sustainable supply chain management	16
Sustainable Lean Six Sigma project selection in manufacturing environments using best-worst method	15
Assessing the relationship between digital transformation and sustainable business excellence in a turbulent scenario	15
The survival of startups in Thailand during the COVID-19 pandemic: organization resources and competitive advantage	14
Intellectual capital and firm performance: evidence from certified firms from the EFQM excellence model	14
How does a parent’s knowledge influence the knowledge bridging of joint ventures?	13
The effect of academic top executives on corporate social responsibility: potential motivation and its outcomes	13
How to prevent ruining new product development projects with suppliers? A failure factors’ perspective	13
Beyond the lean manager	13
An integrated SEM-ANN approach for predicting QMS achievements in Industry 4.0	13
Integration of TQM and Circular Economy practices in supply chain: insights from industry perspective	13
What does the audience care? The effects of travel vlog information quality on travel intention	12
Research on the impact of consumer forgiveness on consumer continuous trust	12
Leadership for quality: a systematic review and future directions	12
Reviewing the global economic impacts and mitigating measures of COVID-19	12
Importance and effectiveness of digitalization for performance improvement in the food industry	11
Unveiling the status of TQM-performance link in the private, public, and third sectors: a systematic review	11
Livestreaming commerce service quality measurement and its effect on swift guanxi , trust, and repurchase intention	11
Operational excellence methodologies in the energy sector: A systematic literature review	11
B Corp certification: true commitment or interest?	11
Total Quality Management, organizational agility and service quality: addressing the needs for small and medium enterprises (SMEs)	11
Development of a conceptual model integrating management systems and the Shingo Model towards operational excellence	11
How do formalization, centralization and integration impact dynamic knowledge-based capability?	11
Exploring emotional regulation and team politics in teams: team learning and educational practices	11
The impact of economic exchange, social exchange, mutual interest, and self-interest on franchisees’ behaviour	10
Investigating the relationship between KM implementation capability and TQM: a Greek public sector case study	10
How does tolerance culture affect organizational agility? The moderating effect of top management team diversity	10
Optimal remanufacturing strategies for original equipment manufacturers: partner and mode selection	10
Clustering abstracts from the literature on Quality Management (1980–2020)	10
Challenges and hotspots in food supply chain quality management practices	10
A systematic review of theoretical, methodological, contextual, and content-related foundations of customer delight research	10
The service concept – a missing link in lean for services	10
Tracing evolution of EFQM and its relationship with Industry 4.0	10
Prioritization of the strategies of industry 4.0 in the Indian Healthcare Industry	9
Lean manufacturing and human resources: a systematic literature review on future research suggestions	9
Lean readiness of organizations – A systematic scientometric review	9
The moderating effects of collective pay for performance on the total quality management-labour productivity relationship	9
A meta-analytic investigation of lean practices and their impact on organisational performance	9
Integrating ISO 9001 and Industry 4.0. An implementation guideline and PDCA model for manufacturing sector	9
Visualizing socially responsible investment (SRI) trends across Asian countries: a bibliometric and network analysis	9
Excellence models beyond total quality management: inception, thematic structure and forthcoming paths	9

Why are research and practice on operational excellence still far apart? Ecological knowledge management view	9
Select a winning Lean Six Sigma 4.0 project: Best Worst Method based decision making approach	8
A new model to evaluate the success of electronic customer relationship management systems in industrial marketing: the mediating role of customer feedback management	8
Re-patronage on chain stores: mediating and moderating role of customer engagement and experiential value	8
Lean Six Sigma and Industry 4.0 implementation framework for operational excellence: a case study	8
Service quality, perceived price fairness, and users’ continuous usage intentions regarding shared bike service	8
Top-management environmental support and environmental performance: a moderated-mediation role of supplier environmental management and adaptability	7
RETRACTED ARTICLE: Interpretive model of enablers of Data-Driven Sustainable Quality Management practice in manufacturing industries: ISM approach	7
Corporate social responsibility performance index model from stakeholder's perspective: case of an industrial company	7
Customer-driven innovation: examining the nexus of trust, IT, knowledge absorption, and involvement in NPD success	7
Investigation into the use of is/is-not for writing problem descriptions for root cause analysis	7
Statement of Retraction: Interpretive model of enablers of Data-Driven Sustainable Quality Management practice in manufacturing industries: ISM approach	7
Customer loyalty through augmented reality apps: quality attributes, market differences, and trust as a mediator	7
Requirements classification in Kano Model – from strict categories to satisfaction and dissatisfaction potential	7
Visualising the quality and the evolution of transactional and transformation leadership research: a 16-year bibliometric review	7
The business excellence models and business strategy	7
Exploring student perceptions of teaching effectiveness factors in higher education	7
Lean daily management in healthcare: origins, practices, and associations with lean leadership and lean sustainability	7
Closing the supply chain loop: enablers, strategies, and outcomes of blockchain implementation in reverse logistics	6
The internalisation of integrated management systems as a key for sustainable companies: empirical evidence	6
A methodology for assessing the main difficulties faced by SMEs in implementing ISO 9001:2015 requirements	6
Manufacturing quality assessment in the industry 4.0 era: a review	6
The role of dynamic capabilities for resilience in pursuing business continuity: an empirical study	6
The integration of Industry 4.0 and Lean Management: a systematic review and constituting elements perspective	6
Effect of top management team attention to digital transformation on innovation activities	6
Assessing turnover intention and the moderation of inclusive leadership: training and educational implications	6
Dual quality and limits to international adaptation of product quality: development of a conceptual framework and research agenda	5
A bibliometric review of information technology, artificial intelligence, and blockchain on auditing	5
The influence of CSR on firm performance: the moderating roles of individualism and long-term orientation	5
Analysing 20 years of the TQM&BE journal: a bibliometric approach	5
Quantitative analysis of the publication trends in four decades of SERVQUAL research: a bibliometric approach	5
Does information and communication technology affect bank stability efficiency? Evidence from Vietnam	5
The joint effect of quality management and corporate social responsibility on financial performance	5
An evaluation of Lean deployment in Irish micro-enterprises	5
Open Total Quality Management in the Circular Economy age: a social enterprise perspective through the case of Patagonia	5
Optimising ESG-enhanced performance: a literature review of lean, six sigma, and other continuous improvement methodologies	5
How and when social cyberloafing affect employees’ job satisfaction: an empirical study in China	5
Institutions threshold effect in the corporate social responsibility-corporate performance relationship: a PSTR approach	5
The nexus between female CEOs, government subsidies and green innovation: probing board diversity dynamics	4
The impact of digital technologies on the achievement of the Sustainable Development Goals: evidence from the agri-food sector	4
Lean production, information and communication technologies and operational performance	4
Open quality in the digitalization era: concept, principles, and implementation framework	4
Does emotion affect distance learning students’ satisfaction during the COVID-19 lockdown?	4
Critical thinking, dynamic capabilities, and project performance: empirical evidence in the continuous improvement project domain	4
Customers’ intentions to use mobile payment service: a comparative study of payment system types	4
Measuring creativity: role of service quality management, knowledge sharing and social interaction	4
Quality 4.0 practices toward sustainable excellence in the manufacturing sector	3
Mediating effect of organisational learning and moderating role of organisational culture on the relationship between total quality management and innovation among manufacturing companies in Nigeria	3
The green factor: how ESG performance enhances accounting information quality in China's listed companies	3
Green management promotes long-term business competitive advantage through the resource-based view	3
Environmental regulations, finance, and firm environmental investments: an empirical exploration	3
How to develop standardized work for business processes in the transactional office environment	3
The relationship between internalisation of a quality standard and customer results via employee and social results in the hotel industry	3
Assessment of six alternative models of service quality	3
A bibliometric study of lean supply chain management research: 1996–2020	3
Remote kaizen events: a response to COVID-19 and the new normal	3
Assessing recommendation on a combination analysis of SERVPERF (or SERVQUAL) and IPA	3
Benefits, challenges, critical success factors and motivations of Quality 4.0 – A qualitative global study	3
The impact of government policies on place branding performance: evidence from China	3
Influence of cross-ownership, CEO power, and green innovation on corporate reputation: a moderated mediation framework	3
A study on the action mechanism of digital transformation on the output quality of technological innovation	3