OOIR: Observatory of International Research

Papers

(The median citation count of Total Quality Management & Business Excellence is 4. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2022-08-01 to 2026-08-01.)

Article	Citations
Multiplicative versus additive models in measuring service quality	81
CRISISQUAL: an integrated framework for assessing service quality in Indian green banking across crisis phases	65
Decoding task uncertainty: moderating effects on participative budgeting and budgetary slack dynamics	55
Application of Taguchi design of experiments in the food industry: a systematic literature review	41
A readiness assessment of Quality 4.0 in packaging companies: an empirical investigation	39
Online reviews analysis in product defects and customer requirements via two-stage model	35
Correction	34
Sharing economy platforms as mainstream: balancing pro-social and economic tensions	33
The relationship between the CAF criteria: an empirical investigation in European public sector organisations	33
TQM practices and their impact on organisational performance: the case of India’s deming-award industries	32
Environmental, social, and governance ratings and corporate financial performance: evidence from emerging economies	31
Exploring the impact of supply chain strategic alliances on innovation performance: evidence from China’s A-share market	30
Manipulating customer loyalty measurement: influence of suggestive design elements on the net promoter score	30
Role of brand heritage in local and franchise restaurant service	28
Leadership for quality 4.0: development and validation of a multidimensional measure	26
Critical success factors for operational excellence initiatives in manufacturing: a meta-analysis	26
Quality 4.0 and its contributions to macro-quality	26
Mentoring for effective human-AI collaboration: an integrated theoretical framework	25
Total Quality Management & Business Excellence: a 33-year overview using bibliometric and content analysis	24
Operational excellence, organizational culture, and agility: bridging the gap between quality and adaptability	24
Quality of an experience good: the interaction of price and advertising as a determining factor	23
Leveraging enterprise social media for total quality management: the impact of affordances on employee digital performance	22
Smart factory technologies and their transformative implications: a Blavaan and Bayesian SEM	22
Impact of perceived organizational support on green innovative behavior in small and medium-sized enterprises	21
Product quality tracking based on digital Voice-of-Customers	19

Integration of TQM and Circular Economy practices in supply chain: insights from industry perspective	19
Achieving business excellence through sustainable supply chain management	19
Understanding food safety and consumer perception: a mixed-method approach	19
Capturing the voice of the customer: focus groups versus netnography?	19
The survival of startups in Thailand during the COVID-19 pandemic: organization resources and competitive advantage	19
Executives’ green cognition and corporate green innovation: evidence from China	19
Cognitive flexibility and individual entrepreneurial orientation from networks to SME success	19
Sustainable Lean Six Sigma project selection in manufacturing environments using best-worst method	18
Modeling social capital, training transfer, and occupational commitment: moderation of learning value of the job	18
How to prevent ruining new product development projects with suppliers? A failure factors’ perspective	17
How occupational calling affects service employees’ intent to stay: a moderated-mediation model	17
The effect of industry 4.0 and lean management on operational performance improvement: evidence from Italy	17
Corporate ESG performance and artificial intelligence adoption: mediating role based on financing constraints	16
The effect of academic top executives on corporate social responsibility: potential motivation and its outcomes	16
True beauty lies in authenticity: unveiling the hidden force behind brand loyalty in luxury cosmetics	16
How does a parent’s knowledge influence the knowledge bridging of joint ventures?	16
What does the audience care? The effects of travel vlog information quality on travel intention	16
The dual effects of CEO social capital on sustainability: an empirical study of Chinese companies	14
How does standardized management enhance organizational resilience? –Insights from Chinese A-share listed firms	14
Leadership for quality: a systematic review and future directions	13
How does the knowledge management culture impact the use of standards?	13
Unveiling the status of TQM-performance link in the private, public, and third sectors: a systematic review	13
B Corp certification: true commitment or interest?	13
Clustering abstracts from the literature on Quality Management (1980–2020)	13
Livestreaming commerce service quality measurement and its effect on swift guanxi , trust, and repurchase intention	13
A performance readiness assessment model for product–service system transition to mitigate implementation risks	12
Operational excellence methodologies in the energy sector: A systematic literature review	12
Exploring emotional regulation and team politics in teams: team learning and educational practices	11
Optimal remanufacturing strategies for original equipment manufacturers: partner and mode selection	11
Importance and effectiveness of digitalization for performance improvement in the food industry	11
Assessing job performance from an affective event perspective: moderation of communication competence	10
The service concept – a missing link in lean for services	10
Total Quality Management, organizational agility and service quality: addressing the needs for small and medium enterprises (SMEs)	10
Leadership for quality and innovation: a cross-cultural meta-analysis	10
‘Little Giant’ and standardization: synergistic drivers of new quality productive forces	10
Multilevel antecedents of individual social capital and its effect on task performance	9
Investigating the relationship between KM implementation capability and TQM: a Greek public sector case study	9
A systematic review of theoretical, methodological, contextual, and content-related foundations of customer delight research	9
How does tolerance culture affect organizational agility? The moderating effect of top management team diversity	9
Lean waste diagnosis revisited: from mapping to structuring interdependencies and prioritizing waste drivers	9
The impact of economic exchange, social exchange, mutual interest, and self-interest on franchisees’ behaviour	9
Exploring customer engagement and authentic experience: a structural integrated model of service quality and brand choice	9
Challenges and hotspots in food supply chain quality management practices	9
Lean readiness of organizations – A systematic scientometric review	8
Re-patronage on chain stores: mediating and moderating role of customer engagement and experiential value	8
Service quality, perceived price fairness, and users’ continuous usage intentions regarding shared bike service	8
Why are research and practice on operational excellence still far apart? Ecological knowledge management view	8
Select a winning Lean Six Sigma 4.0 project: Best Worst Method based decision making approach	8
Lean Six Sigma and Industry 4.0 implementation framework for operational excellence: a case study	8
How does a critical mass of women in audit committees shape renewable energy practices?	8

Integrating ISO 9001 and Industry 4.0. An implementation guideline and PDCA model for manufacturing sector	8
The moderating effects of collective pay for performance on the total quality management-labour productivity relationship	8
The nexus of market pressure, digital-mindset, co-opetition intensity and analytics in the supply chain context	8
Effects of integrating business intelligence systems and enterprise resource planning systems on firm operational performance	7
Visualizing socially responsible investment (SRI) trends across Asian countries: a bibliometric and network analysis	7
Investigation into the use of is/is-not for writing problem descriptions for root cause analysis	7
Lean daily management in healthcare: origins, practices, and associations with lean leadership and lean sustainability	7
Requirements classification in Kano Model – from strict categories to satisfaction and dissatisfaction potential	7
Integrating QMS model and balanced scorecard in higher education in the era of industry 5.0	7
Prioritization of the strategies of industry 4.0 in the Indian Healthcare Industry	7
Exploring student perceptions of teaching effectiveness factors in higher education	7
Top-management environmental support and environmental performance: a moderated-mediation role of supplier environmental management and adaptability	7
How senior leaders’ commitment improves financial performance: a multiple mediation model	7
Service quality in AI versus human healthcare: a dual-path model driving patient outcomes	7
Customer-driven innovation: examining the nexus of trust, IT, knowledge absorption, and involvement in NPD success	7
Excellence models beyond total quality management: inception, thematic structure and forthcoming paths	7
Digital–real integration and corporate green governance performance: evidence from China	7
The integration of Industry 4.0 and Lean Management: a systematic review and constituting elements perspective	6
RETRACTED ARTICLE: Interpretive model of enablers of Data-Driven Sustainable Quality Management practice in manufacturing industries: ISM approach	6
A framework for human-AI collaborative mentoring to develop interns' management skills: mentoring-enabled experiential learning theory	6
Dual quality and limits to international adaptation of product quality: development of a conceptual framework and research agenda	6
Statement of Retraction: Interpretive model of enablers of Data-Driven Sustainable Quality Management practice in manufacturing industries: ISM approach	6
Effect of top management team attention to digital transformation on innovation activities	6
Manufacturing quality assessment in the industry 4.0 era: a review	6
Closing the supply chain loop: enablers, strategies, and outcomes of blockchain implementation in reverse logistics	6
Customer loyalty through augmented reality apps: quality attributes, market differences, and trust as a mediator	6
The impact of buyers’ sustainability KPIs on suppliers’ long-term development: a supplier perspective	6
Demystifying the drivers of algorithm aversion: a fuzzy AHP perspective	5
A bibliometric review of information technology, artificial intelligence, and blockchain on auditing	5
The joint effect of quality management and corporate social responsibility on financial performance	5
The role of dynamic capabilities for resilience in pursuing business continuity: an empirical study	5
Quantitative analysis of the publication trends in four decades of SERVQUAL research: a bibliometric approach	5
The internalisation of integrated management systems as a key for sustainable companies: empirical evidence	5
Institutions threshold effect in the corporate social responsibility-corporate performance relationship: a PSTR approach	5
An evaluation of Lean deployment in Irish micro-enterprises	5
ESG Rating disagreement, total factor productivity and enterprise sustainable development	5
Assessing the Influence of ESG Risk on Asset Quality: Insights from Indonesia's Banking Industry	5
How and when social cyberloafing affect employees’ job satisfaction: an empirical study in China	5
Analysing 20 years of the TQM&BE journal: a bibliometric approach	5
Customers’ intentions to use mobile payment service: a comparative study of payment system types	4
Does ESG performance enhance firm performance? the mediating role of green innovation	4
Remote kaizen events: a response to COVID-19 and the new normal	4
Quality 4.0 practices toward sustainable excellence in the manufacturing sector	4
Does emotion affect distance learning students’ satisfaction during the COVID-19 lockdown?	4
Open quality in the digitalization era: concept, principles, and implementation framework	4
Optimising ESG-enhanced performance: a literature review of lean, six sigma, and other continuous improvement methodologies	4
Critical thinking, dynamic capabilities, and project performance: empirical evidence in the continuous improvement project domain	4
Mediating effect of organisational learning and moderating role of organisational culture on the relationship between total quality management and innovation among manufacturing companies in Nigeria	4
Making the most of multi-site quality management systems: motivational drivers and perceived proximity to headquarters	4
Environmental regulations, finance, and firm environmental investments: an empirical exploration	4
Does information and communication technology affect bank stability efficiency? Evidence from Vietnam	4
The influence of CSR on firm performance: the moderating roles of individualism and long-term orientation	4
The nexus between female CEOs, government subsidies and green innovation: probing board diversity dynamics	4
How to develop standardized work for business processes in the transactional office environment	4
A study on the action mechanism of digital transformation on the output quality of technological innovation	4
Benefits, challenges, critical success factors and motivations of Quality 4.0 – A qualitative global study	4
Recovering a lost ISO 9001 certification: what is the economic impact?	4