Total Quality Management & Business Excellence

Papers
(The H4-Index of Total Quality Management & Business Excellence is 21. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2022-01-01 to 2026-01-01.)
ArticleCitations
Decoding task uncertainty: moderating effects on participative budgeting and budgetary slack dynamics89
Online reviews analysis in product defects and customer requirements via two-stage model81
A readiness assessment of Quality 4.0 in packaging companies: an empirical investigation59
TQM through the integration of blockchain with ISO 9001:2015 standard based quality management system51
Multiplicative versus additive models in measuring service quality44
Application of Taguchi design of experiments in the food industry: a systematic literature review41
The recruit requirements of recent graduates: approaching the existing mismatch38
TQM practices and their impact on organisational performance: the case of India’s deming-award industries38
Sharing economy platforms as mainstream: balancing pro-social and economic tensions32
Manipulating customer loyalty measurement: influence of suggestive design elements on the net promoter score31
A century of research on complaints: longitudinal bibliometric analysis of WoS (1900–2019)30
Mentoring for effective human-AI collaboration: an integrated theoretical framework29
The impact of COVID-19 on the service business industry: insights from a bibliometric review28
Environmental, social, and governance ratings and corporate financial performance: evidence from emerging economies28
Lean and corporate social responsibility: a systematic literature review27
Role of brand heritage in local and franchise restaurant service25
Total Quality Management & Business Excellence: a 33-year overview using bibliometric and content analysis24
Quality 4.0 and its contributions to macro-quality24
Leadership for quality 4.0: development and validation of a multidimensional measure22
Exploring the impact of supply chain strategic alliances on innovation performance: evidence from China’s A-share market22
Indicators for TQM 4.0 model: Delphi Method and Analytic Hierarchy Process (AHP) analysis22
Operational excellence, organizational culture, and agility: bridging the gap between quality and adaptability21
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