Total Quality Management & Business Excellence

Papers
(The H4-Index of Total Quality Management & Business Excellence is 20. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-11-01 to 2025-11-01.)
ArticleCitations
Multiplicative versus additive models in measuring service quality83
Decoding task uncertainty: moderating effects on participative budgeting and budgetary slack dynamics73
TQM through the integration of blockchain with ISO 9001:2015 standard based quality management system55
The impact of quality management systems on financial performance under crisis conditions: evidence from SMEs46
Online reviews analysis in product defects and customer requirements via two-stage model44
Application of Taguchi design of experiments in the food industry: a systematic literature review39
A readiness assessment of Quality 4.0 in packaging companies: an empirical investigation36
Sharing economy platforms as mainstream: balancing pro-social and economic tensions32
A psychometric data science approach to study latent variables: a case of class quality and student satisfaction31
The recruit requirements of recent graduates: approaching the existing mismatch29
Green Karma – promoting environmental initiatives by adapting and using QFD as a proactive tool26
TQM practices and their impact on organisational performance: the case of India’s deming-award industries26
Manipulating customer loyalty measurement: influence of suggestive design elements on the net promoter score26
Lean and corporate social responsibility: a systematic literature review25
A century of research on complaints: longitudinal bibliometric analysis of WoS (1900–2019)24
Operational excellence, organizational culture, and agility: bridging the gap between quality and adaptability24
Mentoring for effective human-AI collaboration: an integrated theoretical framework22
Environmental, social, and governance ratings and corporate financial performance: evidence from emerging economies22
Role of brand heritage in local and franchise restaurant service22
Critical success factors for operational excellence initiatives in manufacturing: a meta-analysis21
Exploring the impact of supply chain strategic alliances on innovation performance: evidence from China’s A-share market20
Leadership for quality 4.0: development and validation of a multidimensional measure20
Quality 4.0 and its contributions to macro-quality20
How can a quantitative analysis of Kano’s model be improved further for better understanding of customer needs?20
The impact of COVID-19 on the service business industry: insights from a bibliometric review20
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