Total Quality Management & Business Excellence

Papers
(The H4-Index of Total Quality Management & Business Excellence is 20. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-08-01 to 2025-08-01.)
ArticleCitations
Decoding task uncertainty: moderating effects on participative budgeting and budgetary slack dynamics81
Multiplicative versus additive models in measuring service quality65
The impact of quality management systems on financial performance under crisis conditions: evidence from SMEs52
Online reviews analysis in product defects and customer requirements via two-stage model41
Application of Taguchi design of experiments in the food industry: a systematic literature review39
TQM through the integration of blockchain with ISO 9001:2015 standard based quality management system39
A readiness assessment of Quality 4.0 in packaging companies: an empirical investigation36
A psychometric data science approach to study latent variables: a case of class quality and student satisfaction31
Green Karma – promoting environmental initiatives by adapting and using QFD as a proactive tool28
Sharing economy platforms as mainstream: balancing pro-social and economic tensions26
The recruit requirements of recent graduates: approaching the existing mismatch25
TQM practices and their impact on organisational performance: the case of India’s deming-award industries25
Manipulating customer loyalty measurement: influence of suggestive design elements on the net promoter score24
A century of research on complaints: longitudinal bibliometric analysis of WoS (1900–2019)23
How can a quantitative analysis of Kano’s model be improved further for better understanding of customer needs?23
Lean and corporate social responsibility: a systematic literature review21
Critical success factors for operational excellence initiatives in manufacturing: a meta-analysis20
The impact of COVID-19 on the service business industry: insights from a bibliometric review20
Operational excellence, organizational culture, and agility: bridging the gap between quality and adaptability20
Leadership for quality 4.0: development and validation of a multidimensional measure20
Mentoring for effective human-AI collaboration: an integrated theoretical framework20
Exploring the impact of supply chain strategic alliances on innovation performance: evidence from China’s A-share market20
0.077357053756714