Business Process Management Journal

Article	Citations
Influence of artificial intelligence (AI) on firm performance: the business value of AI-based transformation projects	225
Knowledge management in improving business process: an interpretative framework for successful implementation of AI–CRM–KM system in organizations	61
Nexus of knowledge-oriented leadership, knowledge management, innovation and organizational performance in higher education	55
Blockchain-driven supply chain decentralized operations – information sharing perspective	54
Aligning firm's value system and open innovation: a new framework of business process management beyond the business model innovation	46
Smart supply chain and firm performance: the role of digital technologies	45
The competing value framework model of organizational culture, innovation and performance	43
Internationalisation business processes in an under-supported policy contexts: evidence from Italian SMEs	42
Evaluation of data analytics-oriented business intelligence technology effectiveness: an enterprise-level analysis	37
Traditional marketing analytics, big data analytics and big data system quality and the success of new product development	36
Knowledge-oriented leadership towards organizational performance: symmetrical and asymmetrical approach	36
Can big data analytics capabilities promote a competitive advantage? Green radical innovation, green incremental innovation and data-driven culture in a moderated mediation model	36
Spatial spillover effects of technological innovation on total factor energy efficiency: taking government environment regulations into account for three continents	35
A nexus between macroeconomic dynamics and trade openness: moderating role of institutional quality	34
Adoption, use and management of process mining in practice	33
Can the digital transformation of manufacturing enterprises promote enterprise innovation?	33
Re-designing the service experience in the value co-creation process: an exploratory study of a healthcare network	29
Effect of environmental management accounting practices on organizational performance: role of process innovation as a mediating variable	26
Industry 4.0 and business models: a bibliometric literature review	26
Impact of perceived organizational support and green transformational leadership on sustainable organizational performance: a SEM approach	26
Big data analytics capabilities and green supply chain performance: investigating the moderated mediation model for green innovation and technological intensity	26
Organizational performance and capabilities to analyze big data: do the ambidexterity and business value of big data analytics matter?	26
Using e-wallet for business process development: challenges and prospects in Malaysia	25
Process modeling for smart factories: using science mapping to understand the strategic themes, main challenges and future trends	24
Fostering knowledge creation to improve performance: the mediation role of manufacturing flexibility	24

A hierarchical model for critical success factors in apparel supply chain	24
A business process and portfolio management approach for Industry 4.0 transformation	23
Much- needed business digital transformation through big data, internet of things and blockchain capabilities: implications for strategic performance in telecommunication sector	23
Dynamic capabilities for SME participation in public procurement	22
Introducing a strategic perspective in lean thinking applications through system dynamics modelling: the dynamic Value Stream Map	22
Business intelligence and organizational performance	21
A framework for procurement process re-engineering in Industry 4.0	21
An examination of associations between business process management capabilities and the benefits of digitalization: all capabilities are not equal	21
The critical human behavior factors and their impact on knowledge management system–cycles	20
Determining the role of sources of knowledge and IT resources for stimulating firm innovation capability: a PLS-SEM approach	20
The impact of digitalization on firm performance: examining the role of digital culture and the effect of supply chain capability	20
The Business Process Design Space for exploring process redesign alternatives	19
Developing process and product innovation through internal and external knowledge sources in manufacturing Malaysian firms: the role of absorptive capacity	19
Similarities and differences between business process management and lean management	19
Business process modeling, implementation, analysis, and management: the case of business process management tools	18
Network embeddedness and innovation performance: a mediation moderation analysis using PLS-SEM	18
Interoperability approaches of blockchain technology for supply chain systems	17
The impact of big data analytics capabilities on green supply chain performance: is green supply chain innovation the missing link?	17
Enhancing patient flow in emergency department (ED) using lean strategies–an integrated voice of customer and voice of process perspective	17
A systematic literature review of process modeling guidelines and their empirical support	17
Role of collaborative culture and knowledge management process for stimulating radical and incremental innovation: a comparative moderation approach	17
New goal-oriented requirements extraction framework for e-health services: a case study of diagnostic testing during the COVID-19 outbreak	16
Components to foster organizational resilience in tourism SMEs	15
Innovating business processes in public administrations: towards a systemic approach	15
Impact of social and technical lean management on operational performance in manufacturing SMEs: the roles of process and management innovations	15
Organizational ambidexterity: antecedents, performance and environmental uncertainty	15
Information technology investment and digital transformation: the roles of digital transformation strategy and top management	14
Managing business model innovation: an innovative approach towards designing a digital ecosystem and multi-sided platform	14
Enablers to implement sustainable practices in the service only supply chain: a case of an Indian hospital	14
Impact of knowledge management processes on organizational performance: the mediating role of absorptive capacity	13
The role of blockchain technology in the process of decision-making in human resource management: a review and future research agenda	13
Antecedents of organizational citizenship behavior towards the environment in manufacturing organizations: using a structural equation modeling approach	13
Blockchain in sustainable supply chain management: an application of the analytical hierarchical process (AHP) methodology	13
Factors affecting organisations' supply chain agility and competitive capability	13
How perceived information transparency and psychological attitude impact on the financial well-being: mediating role of financial self-efficacy	13
Impact of the strategic sourcing process on the supply chain response to the COVID-19 effects	13
Big data analytics capabilities and supply chain performance: testing a moderated mediation model using partial least squares approach	13
The spinner innovation model: understanding the knowledge creation, knowledge transfer and innovation process in SMEs	13
Impact of high-performance work practices in human resource management of health dispensaries in Qassim Region, Kingdom of Saudi Arabia, towards organizational resilience and productivity	12
Human factor in business process management: modeling competencies of BPM roles	12
The impact of leadership competences, organizational learning and organizational innovation on business performance	12
Exploring potentials of digital nudging for business processes	12
Innovation process in the business ecosystem: the four cooperations practices in the media platform	12
Organizational learning, innovativeness and performance of financial service firms in an emerging market: examining the mediation effects of customer-focused strategy	11
The dynamic relationship of knowledge management processes and project success: modeling the mediating role of knowledge worker satisfaction	11
Industry 4.0 and business process management: state of the art and new challenges	11
IT-enabled organizational transformation: a structured literature review	11
Design heuristics for customer-centric business processes	11
Demystifying the link between knowledge management capability and innovation ambidexterity: organizational structure as a moderator	11
Increasing the efficiency of business process through authentic leaders and follower's attitude	11

Potential impacts of blockchain technology on business practices of bricks and mortar (B&M) grocery stores	11
Do organizational citizenship behavior for the environment predict triple bottom line performance in manufacturing firms?	11
Modelling blockchain-based business processes: a comparative analysis of BPMN vs CMMN	11
Modelling of interrelationships amongst enterprise and inter-enterprise information system barriers affecting digitalization in electronics supply chain	11
Control flow versus communication: comparing two approaches to process modelling	11
Talent management processes and outcomes in a virtual organization	11
From transactions to interactions: the value of co-creation processes within online brand consumer communities	11
Using social networking applications to facilitate change implementation processes: insights from organizational change stakeholders	11
Adoption of open innovation in the COVID-19 emergency: developing a process-based information coordination system	10
Enabling situational awareness of business processes	10
The mediating role of social dynamics in the influence of absorptive capacity and tacit knowledge sharing on project performance	10
Systematic literature review – improving business processes by implementing agile	10
A validated business process modelling success factors model	10
Supplier flexibility and performance: an empirical research	10
“Process of strategic planning and cognitive diversity as determinants of cohesiveness and performance”	9
Unpacking the relationship between external IT capability and open innovation performance: evidence from China	9
Exploring the benefits of service productisation: support for business processes	9
Assessing business process complexity based on textual data: Evidence from ITIL IT ticket processing	9
Development and application of a service design-based process for improvement of human resource management service quality	8
Open innovation, enterprise value and the mediating effect of ESG	8
Impact of supply chain performance on organizational performance mediated by customer satisfaction: a study of dairy industry	8
Signifying the relationship between counterproductive work behavior and firm's performance: the mediating role of organizational culture	8
Better understanding of technology effects in adoption of predictive supply chain business analytics among SMEs: fresh insights from developing countries	8
Rethinking picking processes in e-grocery: a study in the multichannel context	8
Cloud infrastructure enhancing product competitive advantage of tourism SMEs on online consumption values of tourists	8
Conceptualizing on dynamically stable business processes operation: a literature review on existing concepts	8
Pathways toward entrepreneurial intention among Malaysian universities’ students	8
An integrated process-based approach to intellectual capital management	8
The bright and dark sides of green customer integration (GCI): evidence from Chinese manufacturers	8
Blockchain adoption in agri-food supply chain management: an empirical study of the main drivers using extended UTAUT	8
Exploring the outcomes of the external revealing of knowledge	8
An ERP success model based on agency theory and IS success model	8
Supply chain communication and cultural compatibility: performance implications in the global manufacturing industry	7
A systematic literature review on the usage of eye-tracking in understanding process models	7
Links between components of business continuity management: an implementation perspective	7
Adoption of supply chain finance by small and medium enterprises in China	7
Does TMT internationalization promote corporate digital transformation? A study based on the cognitive process mechanism	7
Does an MBA degree advance business management skill or in fact create horizontal and vertical mismatches?	7
Process innovation capability in less-structured business processes: a systematic literature review	7
The strategic choice of contract types in business process outsourcing	7
Designing business intelligence (BI) for production, distribution and customer services: a case study of a UAE-based organization	7
Towards the assessment of business process knowledge intensity – a systematic literature review	7
Understanding open data business models from innovation and knowledge management perspectives	7
The effect of a separate risk management committee (RMC) towards firms' performances on consumer goods sector in Malaysia	6
Alignment patterns for process-oriented appraisals and rewards: using HRM for BPM capability building	6
Towards dynamic processes-of-business processes: a new understanding	6
Success factors of process digitalization projects – insights from an exploratory study	6
Methods that bridge business models and business processes: a synthesis of the literature	6
Integrated approach for risk management in servitization decision-making process	6
Business process redesign towards IoT-enabled context-awareness: the case of a Chinese bulk port	6
Ambidexterity in collaborative new product development processes	6
Tourism, environment and hotel management: an innovative perspective to address modern trends in contemporary tourism management	6
Knowledge creation and external consultants during ERP implementation: an interpretive study	6
“Perfectionism is a debacle” how a perfectionist leader hinders in business processes? A multiple mediated model	6
The strategic alignment between supply chain process management maturity model and competitive strategy	6
Human-centric BPM: employee exploitation effects on knowledge-sharing behavior and CWB: a dual-path model and its consequences	6
Role of organizational environment in sustained organizational economic performance	6
Dependence and resource commitment as antecedents of supply chain integration	6
The spectrum of blockchain adoption for developing business model innovation	6
The learning and teaching area of AACSB standards: a process model framework	6
A new approach for improving work distribution in business processes supported by BPMS	6
A machine learning-based human resources recruitment system for business process management: using LSA, BERT and SVM	6
Big data analytics-enabled dynamic capabilities and firm performance: examining the roles of marketing ambidexterity and environmental dynamism	6
Breadth of external knowledge search in service sectors	6
Contribution of prejudiced clustering education system in developing horizontal and vertical mismatch in job market: quality of employees in banking sector	6
Taxonomy of business value underlying motivations for e-HRM adoption	6
Corporation financial distress prediction with deep learning: analysis of public listed companies in Malaysia	6
The influence of BPM-supportive culture and individual process orientation on process conformance	6
Exploring the integration of blockchain technology into supply chain: challenges and performance	5
Higher education in business: a model for international students' choice	5
Do enabling management control systems stimulate innovation?	5
The impact of big data analytics capability on green supply chain integration: an organizational information processing theory perspective	5
Modeling organizational resilience in maritime business: an ISM and MICMAC approach	5
Corporate governance and business performance of hotels in Western Australia: analysis of market orientation as a mediator	5
Serious games in business process management: a systematic literature review	5
Relationships between patient flow problems, health care services, and patient satisfaction: an empirical investigation of the emergency department	5
The impact of industrial Internet of things on sustainable performance: the indirect effect of supply chain visibility	5
Achieving transparency in business processes by developing and implementing ethical climate: an integrated model of ethical leadership and engagement	5
Exploring the impact of supply chain quality management on market performance: the mediating roles of supply chain integration and operational performance	5
A survey on business process view integration: past, present and future applications to blockchain	5

Knowledge transferring and small and medium enterprise’s (SME's) effectiveness: emerging insights and future directions	5
Business strategy, spiritual capital and environmental sustainability performance: mediating role of environmental management process	5
Interplay in management practices, innovation, business environment, degree of competition and environmental policies: a comparative study	5
The revitalization of service orientation: a business services model	5
Configuring optimal contextual performance and task performance in offshore business processing organizations	4
Exploratory study of the impact of the supply chain on integrated product-service systems design	4
Enhancing supply chain resilience with supply chain governance and finance: the enabling role of digital technology adoption	4
Big data analytics for supply chain risk management: research opportunities at process crossroads	4
One step further: application of metabolomics techniques on the geographical indication (GI) registration process	4
Digitalization strategies and evaluation of maritime container supply chains	4
Effective implementation of Japanese quality methods during health pandemics	4
What influences the innovation environment in BPO companies?	4
New-venture gestation processes amid Covid-19 pandemic: antecedents of Saudi female nascent entrepreneurs	4
Integration maturity analysis for a small citrus producers' supply chain in a developing country	4
Leveraging capabilities for digitally supported process improvement: a framework for combining Lean and ERP	4
Contribution of informal and institutional skills provisions on business inception and growth: evidence from manufacturing and service industries	4
Implementing process improvement initiative: the role of visualisation and standardisation methods	4
An experimental investigation of BPMN-based corporate communications modeling	4
The effects of organizational learning on innovation and performance of venture capital-backed firms: the moderating effect of syndication	4
Promoting technology innovation performance through high involvement HRM, technology adaptation and innovativeness	4
The role of finance in the sales and operations planning process: a multiple case study	4
Digital transformation and export performance: a process mechanism of firm digital capabilities	4
End users' resistance behaviour paradigm in pre-deployment stage of ERP systems: evidence from Bangladeshi manufacturing industry	4
An exploration of green business process maturity based on ecolabels	4
Implementing halal logistics in a non-Muslim-dominant environment: a proposal for reengineering the business processes in two stages	4
A map for the holistic BPM diagnosis	4
Mediation approach of knowledge management process towards supply chain performance under green technology: an empirical analysis	4