OOIR: Observatory of International Research

Papers

(The H4-Index of Journal of Service Research is 28. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2022-08-01 to 2026-08-01.)

Article	Citations
Improving Blood Donor Retention and Donor Relationships with Past Donation Use Appeals	254
Brexit and the Services Trade—A Longitudinal Analysis	159
Point Redemption in Loyalty Programs: The Role of Customer Relationship Characteristics and Their Implications for Service Providers	149
Not My Circus, Not my Monkeys? Frontline Employee Perceptions of Customer Deviant Behaviors and Service Firms’ Guardianship Policies	116
Corrigendum to “Not Whodunit but Whydunit: Story Characters’ Motivations Influence Audience Interest in Services”	109
Frontline Employee Creativity and Sales Performance: A Multilevel and Dyadic Investigation	98
Breaking The Mold: Redefining Service Failure and Recovery	92
The AR Cloud: Navigating Metaverse Augmentation Technologies for Enhanced Co-Creation of Value Within Services	82
Reconceptualizing Service Productivity: A Holistic Measurement Framework	82
Exposure to Structured Service Environments as a Proactive Strategy for Handling Service Failures	71
Personalized Communication as a Platform for Service Inclusion? Initial Insights Into Interpersonal and AI-Based Personalization for Stigmatized Consumers	62
Thirty Years of Service Failure and Recovery Research: Thematic Development and Future Research Opportunities From a Social Network Perspective	62
AI Patent Approvals in Service Firms, Patent Radicalness, and Stock Market Reaction	59
Unlocking the Full Potential of Transformative Service Research by Embedding Collaboration Throughout the Research Process	57
Hybrid Selling: The Optimal Mix of Face-to-Face and Remote Sales Calls with Existing B2B Customers	56
Designing Collaborative Intelligence Systems for Employee-AI Service Co-Production	51
Beyond Money: How Social Motives Drive Green Purchases in the Sharing Economy	42
Cultivating Resilience in Organizational Frontline Employees	41
Reexamining Consumers’ Foreign Bias Toward Service Providers: How International Conflicts Shape Consumer Healthcare Decision-Making	41
The Future of Work: Understanding the Effectiveness of Collaboration Between Human and Digital Employees in Service	40
Gamification Myopia: Satiation Effects in Gamified Activities	36
Stopping the Spread: How Blame Attributions Drive Customer-to-Customer Misbehavior Contagion and What Frontline Employees Can Do to Curb It	35
Evaluating the Impact of Telemedicine Services on Community Health: A County-Level Analysis	34
Putting Data Privacy Regulation into Action: The Differential Capabilities of Service Frontline Interfaces	33
Service-Dominant Logic in the AI Era	32

From Target Experience to Competitive Strategy: Unpacking Strategic Intent in B2B Customer Experience Management	32
Peak Event Self-Scheduling: Implications for Service Demand Management	29
Affect-Based Well-Being in Caring Practices with Companion Robots	29
AI in Service Design: A New Framework for Hybrid Human–AI Service Encounters	28