Journal of Business and Technical Communication

(The median citation count of Journal of Business and Technical Communication is 5. The table below lists those papers that are above that threshold based on CrossRef citation counts. The publications cover those that have been published in the past four years, i.e., from 2019-06-01 to 2023-06-01.)
“Coworking Is About Community”: But What Is “Community” in Coworking?102
Learning to Write Professionally72
Different Shades of Greenwashing: Consumers’ Reactions to Environmental Lies, Half-Lies, and Organizations Taking Credit for Following Legal Obligations44
From the Margins to the Center43
Recycled Writing: Assembling Actor Networks From Reusable Content36
From Participatory Design to a Listening Infrastructure34
Communicating Web Accessibility to the Novice Developer25
From Pen to Print:24
Is Empathy Effective for Customer Service? Evidence From Call Center Interactions22
Learning from History21
Transfer, Transformation, and Rhetorical Knowledge21
Telling the Story of Danisco’s Annual Reports (1935 Through 2007-2008) From a Communicative Perspective20
Interpersonal Conflict in Collaborative Writing: What We Can Learn from Gender Studies19
The Infrastructural Function: A Relational Theory of Infrastructure for Writing Studies18
Working Closets: Mapping Queer Professional Discourses and Why Professional Communication Studies Need Queer Rhetorics18
From Writers to Information Coordinators16
Designing From Data: Rhetorical Appeals in Support of Design Decisions16
Seeing Technical Communication from a Career Perspective16
An Ethic of Constraint: Citizens, Sea-Level Rise Viewers, and the Limits of Agency13
Design Thinking in Technical and Professional Communication: Four Perspectives13
Examining the Public’s Responses to Crisis Communication From the Perspective of Three Models of Attribution12
Do Communication Abilities Affect Promotion Decisions? Some Data From the C-Suite12
Dissensus, Resistance, and Ideology: Design Thinking as a Rhetorical Methodology10
Why Legitimacy Matters in Crisis Communication: A Case Study of the “Nut Rage” Incident on Korean Air10
Some Assessments of Business Communication Scholarship from Social Science Citations10
From Orality to Textuality in English Accounting and its Books, 1553-16809
Literature Review: Design Thinking and Place8
Positive Deviance as Design Thinking: Challenging Notions of Stasis in Technical and Professional Communication7
Iterating the Literature: An Early Annotated Bibliography of Design-Thinking Resources7
Introduction to Special Issue: Design-Thinking Approaches in Technical and Professional Communication7
Multicommunicator Aspirational Stress, Suggestions for Teaching and Research, and Other Insights After 10 Years of Multicommunication Research5
Is Bad News Difficult to Read? A Readability Analysis of Differently Connoted Passages in the Annual Reports of the 30 DAX Companies5