OOIR: Observatory of International Research

Papers

(The median citation count of Journal of Business and Technical Communication is 5. The table below lists those papers that are above that threshold based on CrossRef citation counts. The publications cover those that have been published in the past four years, i.e., from 2019-06-01 to 2023-06-01.)

Article	Citations
“Coworking Is About Community”: But What Is “Community” in Coworking?	102
Learning to Write Professionally	72
Different Shades of Greenwashing: Consumers’ Reactions to Environmental Lies, Half-Lies, and Organizations Taking Credit for Following Legal Obligations	44
From the Margins to the Center	43
Recycled Writing: Assembling Actor Networks From Reusable Content	36
From Participatory Design to a Listening Infrastructure	34
Communicating Web Accessibility to the Novice Developer	25
From Pen to Print:	24
Is Empathy Effective for Customer Service? Evidence From Call Center Interactions	22
Learning from History	21
Transfer, Transformation, and Rhetorical Knowledge	21
Telling the Story of Danisco’s Annual Reports (1935 Through 2007-2008) From a Communicative Perspective	20
Interpersonal Conflict in Collaborative Writing: What We Can Learn from Gender Studies	19
The Infrastructural Function: A Relational Theory of Infrastructure for Writing Studies	18
Working Closets: Mapping Queer Professional Discourses and Why Professional Communication Studies Need Queer Rhetorics	18
From Writers to Information Coordinators	16
Designing From Data: Rhetorical Appeals in Support of Design Decisions	16
Seeing Technical Communication from a Career Perspective	16
An Ethic of Constraint: Citizens, Sea-Level Rise Viewers, and the Limits of Agency	13
Design Thinking in Technical and Professional Communication: Four Perspectives	13
Examining the Public’s Responses to Crisis Communication From the Perspective of Three Models of Attribution	12
Do Communication Abilities Affect Promotion Decisions? Some Data From the C-Suite	12
Dissensus, Resistance, and Ideology: Design Thinking as a Rhetorical Methodology	10
Why Legitimacy Matters in Crisis Communication: A Case Study of the “Nut Rage” Incident on Korean Air	10
Some Assessments of Business Communication Scholarship from Social Science Citations	10

From Orality to Textuality in English Accounting and its Books, 1553-1680	9
Literature Review: Design Thinking and Place	8
Positive Deviance as Design Thinking: Challenging Notions of Stasis in Technical and Professional Communication	7
Iterating the Literature: An Early Annotated Bibliography of Design-Thinking Resources	7
Introduction to Special Issue: Design-Thinking Approaches in Technical and Professional Communication	7
Multicommunicator Aspirational Stress, Suggestions for Teaching and Research, and Other Insights After 10 Years of Multicommunication Research	5
Is Bad News Difficult to Read? A Readability Analysis of Differently Connoted Passages in the Annual Reports of the 30 DAX Companies	5