Journal of Business and Technical Communication

(The H4-Index of Journal of Business and Technical Communication is 16. The table below lists those papers that are above that threshold based on CrossRef citation counts. The publications cover those that have been published in the past four years, i.e., from 2019-06-01 to 2023-06-01.)
“Coworking Is About Community”: But What Is “Community” in Coworking?102
Learning to Write Professionally72
Different Shades of Greenwashing: Consumers’ Reactions to Environmental Lies, Half-Lies, and Organizations Taking Credit for Following Legal Obligations44
From the Margins to the Center43
Recycled Writing: Assembling Actor Networks From Reusable Content36
From Participatory Design to a Listening Infrastructure34
Communicating Web Accessibility to the Novice Developer25
From Pen to Print:24
Is Empathy Effective for Customer Service? Evidence From Call Center Interactions22
Learning from History21
Transfer, Transformation, and Rhetorical Knowledge21
Telling the Story of Danisco’s Annual Reports (1935 Through 2007-2008) From a Communicative Perspective20
Interpersonal Conflict in Collaborative Writing: What We Can Learn from Gender Studies19
Working Closets: Mapping Queer Professional Discourses and Why Professional Communication Studies Need Queer Rhetorics18
The Infrastructural Function: A Relational Theory of Infrastructure for Writing Studies18
Seeing Technical Communication from a Career Perspective16
From Writers to Information Coordinators16
Designing From Data: Rhetorical Appeals in Support of Design Decisions16