OOIR: Observatory of International Research

Papers

(The TQCC of Electronic Markets is 10. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2020-04-01 to 2024-04-01.)

Article	Citations
Machine learning and deep learning	780
Trustworthy artificial intelligence	180
Frontline robots in tourism and hospitality: service enhancement or cost reduction?	113
The adoption of artificial intelligence and robotics in the hotel industry: prospects and challenges	91
Digital transformation as an interaction-driven perspective between business, society, and technology	86
What makes you continuously use chatbot services? Evidence from chinese online travel agencies	75
On the stress potential of videoconferencing: definition and root causes of Zoom fatigue	73
Artificial intelligence in E-Commerce: a bibliometric study and literature review	48
AI and robotics in the European restaurant sector: Assessing potentials for process innovation in a high-contact service industry	47
The rise of artificial intelligence – understanding the AI identity threat at the workplace	42
The impact of artificial intelligence on event experiences: a scenario technique approach	35
The transparency challenge of blockchain in organizations	30
An apple a day – how the platform economy impacts value creation in the healthcare market	28
Artificial intelligence and machine learning	28
Quantum computing	28
Understanding continued smartwatch usage: the role of emotional as well as health and fitness factors	26
The dark sides of AI personal assistant: effects of service failure on user continuance intention	25
Business model tooling: where research and practice meet	24
Robots, artificial intelligence, and service automation (RAISA) in hospitality: sentiment analysis of YouTube streaming data	24
Towards early purchase intention prediction in online session based retailing systems	23
Collaborative consumption continuance: a mixed-methods analysis of the service quality-loyalty relationship in ride-sharing services	22
Omnichannel Business	21
Challenges in re-designing operations and jobs to embody AI and robotics in services. Findings from a case in the hospitality industry	21
Man vs machine: examining the three themes of service robotics in tourism and hospitality	21
Electronic Markets on blockchain markets	20

Multi-sided platform and data-driven care research	20
Open government data: A systematic literature review of empirical research	19
The dark sides of AI	19
Predictive maintenance as an internet of things enabled business model: A taxonomy	19
Artificial intelligence (AI) and robotics in travel, hospitality and leisure	19
AI invading the workplace: negative emotions towards the organizational use of personal virtual assistants	19
Designing a feature selection method based on explainable artificial intelligence	19
Implementation of triple bottom line to a business model canvas in reverse logistics	18
Machine learning in information systems - a bibliographic review and open research issues	18
Cognitive automation	18
Understanding the evaluation of mHealth app features based on a cross-country Kano analysis	18
Examining the impact of intangible product features and e-commerce institutional mechanics on consumer trust and repurchase intention	17
User preferences for privacy features in digital assistants	17
Understanding users’ negative responses to recommendation algorithms in short-video platforms: a perspective based on the Stressor-Strain-Outcome (SSO) framework	17
Potential and limits of Blockchain technology for networked businesses	16
User trust in artificial intelligence: A comprehensive conceptual framework	16
How does service price influence patients’ decisions? An examination of the free-market pricing mechanism in online health communities	15
From private digital platforms to public data spaces: implications for the digital transformation	15
Designing business model development tools for sustainability—a design science study	15
Business model tools at the boundary: exploring communities of practice and knowledge boundaries in business model innovation	15
Hybrid intelligence in hospitals: towards a research agenda for collaboration	15
The role of social trust in reward crowdfunding campaigns’ design and success	14
Your reviews or mine? Exploring the determinants of “perceived helpfulness” of online reviews: a cross-cultural study	14
Service robots’ anthropomorphism: dimensions, factors and internal relationships	14
Social commerce affordances for female entrepreneurship: the case of Facebook	14
Blockchain technology in energy markets – An interview with the European Energy Exchange	13
Do cryptocurrencies really have (no) intrinsic value?	13
Data-driven forwarding: a typology of digital platforms for road freight transport management	12
Immunizing with information – Inoculation messages against conversational agents’ response failures	12
Cloud computing ecosystem model: evaluation and role clusters	12
Anthropomorphism in AI-enabled technology: A literature review	12
Insights into user engagement on social media. Findings from two fashion retailers	12
Creating customer value from data: foundations and archetypes of analytics-based services	12
Trust in artificial intelligence: From a Foundational Trust Framework to emerging research opportunities	12
Iterative uncertainty reduction in multi-actor smart service innovation	12
Smart mobility – an analysis of potential customers’ preference structures	12
Behavior change through wearables: the interplay between self-leadership and IT-based leadership	11
The effect of transparency and trust on intelligent system acceptance: Evidence from a user-based study	11
Developing design principles to standardize e-commerce ecosystems	11
Design of electronic-commerce recommendation systems based on outlier mining	11
Managing the complexity of digital transformation—How multiple concurrent initiatives foster hybrid ambidexterity	11
May we buy your love? psychological effects of incentives on writing likelihood and valence of online product reviews	11
How do business model tools facilitate business model exploration? Evidence from action research	11
Telepresence in live-stream shopping: An experimental study comparing Instagram and the metaverse	11
Is a picture worth a thousand views? Measuring the effects of travel photos on user engagement using deep learning algorithms	10
Business model archetypes for data marketplaces in the automotive industry	10
Designing business model taxonomies – synthesis and guidance from information systems research	10
Customer behavior of online group buying: an investigation using the transaction cost economics theory perspective	10
Customer engagement and performance in social media: a managerial perspective	10
IIoT platforms’ architectural features – a taxonomy and five prevalent archetypes	10

Exploring the use of self-sovereign identity for event ticketing systems