Electronic Markets

Article	Citations
Machine learning and deep learning	1122
Digital transformation as an interaction-driven perspective between business, society, and technology	115
On the stress potential of videoconferencing: definition and root causes of Zoom fatigue	103
What makes you continuously use chatbot services? Evidence from chinese online travel agencies	99
Artificial intelligence in E-Commerce: a bibliometric study and literature review	84
The rise of artificial intelligence – understanding the AI identity threat at the workplace	69
AI and robotics in the European restaurant sector: Assessing potentials for process innovation in a high-contact service industry	57
The transparency challenge of blockchain in organizations	43
Artificial intelligence and machine learning	43
Quantum computing	41
Understanding continued smartwatch usage: the role of emotional as well as health and fitness factors	40
Generative artificial intelligence	40
The dark sides of AI personal assistant: effects of service failure on user continuance intention	37
Artificial intelligence (AI) and robotics in travel, hospitality and leisure	35
Robots, artificial intelligence, and service automation (RAISA) in hospitality: sentiment analysis of YouTube streaming data	34
An apple a day – how the platform economy impacts value creation in the healthcare market	34
Towards early purchase intention prediction in online session based retailing systems	33
Designing a feature selection method based on explainable artificial intelligence	33
Open government data: A systematic literature review of empirical research	32
Understanding users’ negative responses to recommendation algorithms in short-video platforms: a perspective based on the Stressor-Strain-Outcome (SSO) framework	30
User trust in artificial intelligence: A comprehensive conceptual framework	30
Trust in artificial intelligence: From a Foundational Trust Framework to emerging research opportunities	30
The effect of transparency and trust on intelligent system acceptance: Evidence from a user-based study	29
AI invading the workplace: negative emotions towards the organizational use of personal virtual assistants	28
Anthropomorphism in AI-enabled technology: A literature review	28

Cognitive automation	27
Telepresence in live-stream shopping: An experimental study comparing Instagram and the metaverse	27
From private digital platforms to public data spaces: implications for the digital transformation	27
Collaborative consumption continuance: a mixed-methods analysis of the service quality-loyalty relationship in ride-sharing services	26
The dark sides of AI	26
Omnichannel Business	25
Understanding the evaluation of mHealth app features based on a cross-country Kano analysis	24
Explainable artificial intelligence in information systems: A review of the status quo and future research directions	24
A multivocal literature review of decentralized finance: Current knowledge and future research avenues	23
Multi-sided platform and data-driven care research	22
Is trust in artificial intelligence systems related to user personality? Review of empirical evidence and future research directions	22
User preferences for privacy features in digital assistants	21
Metaverse platform ecosystems	21
Designing business model development tools for sustainability—a design science study	21
Service robots’ anthropomorphism: dimensions, factors and internal relationships	20
Machine learning in information systems - a bibliographic review and open research issues	20
Creating customer value from data: foundations and archetypes of analytics-based services	18
Your reviews or mine? Exploring the determinants of “perceived helpfulness” of online reviews: a cross-cultural study	18
Social commerce affordances for female entrepreneurship: the case of Facebook	18
Managing the complexity of digital transformation—How multiple concurrent initiatives foster hybrid ambidexterity	18
How does service price influence patients’ decisions? An examination of the free-market pricing mechanism in online health communities	17
Developing design principles to standardize e-commerce ecosystems	17
Exploring the use of self-sovereign identity for event ticketing systems	17
Iterative uncertainty reduction in multi-actor smart service innovation	17
It is not (only) about privacy: How multi-party computation redefines control, trust, and risk in data sharing	17
The role of social trust in reward crowdfunding campaigns’ design and success	17
Immunizing with information – Inoculation messages against conversational agents’ response failures	17
Smart cities and smart governance models for future cities	16
Decentralized platform economy: emerging blockchain-based decentralized platform business models	16
Hybrid intelligence in hospitals: towards a research agenda for collaboration	16
Detecting anomalous cryptocurrency transactions: An AML/CFT application of machine learning-based forensics	16
Customer behavior of online group buying: an investigation using the transaction cost economics theory perspective	16
Data-driven forwarding: a typology of digital platforms for road freight transport management	16
Applying XAI to an AI-based system for candidate management to mitigate bias and discrimination in hiring	16
Is a picture worth a thousand views? Measuring the effects of travel photos on user engagement using deep learning algorithms	15
Do cryptocurrencies really have (no) intrinsic value?	15
What determines FinTech success?—A taxonomy-based analysis of FinTech success factors	14
Designing business model taxonomies – synthesis and guidance from information systems research	14
How smart technology empowers consumers in smart retail stores? The perspective of technology readiness and situational factors	14
Business model archetypes for data marketplaces in the automotive industry	14
IIoT platforms’ architectural features – a taxonomy and five prevalent archetypes	14
Behavior change through wearables: the interplay between self-leadership and IT-based leadership	14
Smart mobility – an analysis of potential customers’ preference structures	14
Customer engagement and performance in social media: a managerial perspective	13
Fintech: A content analysis of the finance and information systems literature	13
Digital healthcare services	13
Calming the customers by AI: Investigating the role of chatbot acting-cute strategies in soothing negative customer emotions	13
Rural smartness: Its determinants and impacts on rural economic welfare	13
AI-based chatbots in conversational commerce and their effects on product and price perceptions	13
Uncovering the digitalization impact on consumer decision-making for checking accounts in banking	12

Perceived privacy risk in the Internet of Things: determinants, consequences, and contingencies in the case of connected cars	12
Explainable product backorder prediction exploiting CNN: Introducing explainable models in businesses	12
Cultural differences in hospitality service evaluations: mining insights of user generated content	12
Electronic Markets on the next convergence	11
Factors impacting behavioural intentions to adopt the electronic marketplace: findings from small businesses in India	11
Improving customer satisfaction in proactive service design	11
Hybrid intelligence in business networks	11
Exploring customers’ likeliness to use e-service touchpoints in brick and mortar retail	11
Users taking the blame? How service failure, recovery, and robot design affect user attributions and retention	11
Decision support for efficient XAI services - A morphological analysis, business model archetypes, and a decision tree	10
Taking the measure of digital giants: Amazon and the Social Welfare Computing research agenda	10
Value creation and capture in decentralized finance markets: Non-fungible tokens as a class of digital assets	10
What to do after a data breach? Examining apology and compensation as response strategies for health service providers	10
Electronic Markets on sustainability	10
City 5.0: Citizen involvement in the design of future cities	10
Electronic Markets on digital platforms and AI	10
Blockchain-based digital rights management systems: Design principles for the music industry	10
Initial coin offerings and the cryptocurrency hype - the moderating role of exogenous and endogenous signals	9
Keeping pace with the healthcare transformation: a literature review and research agenda for a new decade of health information systems research	9
Gamblified digital product offerings: an experimental study of loot box menu designs	9
Explainable and responsible artificial intelligence	9
Network promoter score (NePS): An indicator of product sales in E-commerce retailing sector	9
Designing Recommendation or Suggestion Systems: looking to the future	9
Cultural differences in processing online customer reviews: holistic versus analytic thinkers	8
Global reconstruction of language models with linguistic rules – Explainable AI for online consumer reviews	8
It’s all about the text: An experimental investigation of inconsistent reviews on restaurant booking platforms	8
What factors influence grassroots knowledge supplier performance in online knowledge platforms? Evidence from a paid Q&A service	8
Opposing effects of input control and clan control for sellers on e-marketplace platforms	8
Archetypes of open-source business models	8
Does personality still matter in e-commerce? How perceived hubris influences the assessment of founders’ trustworthiness using the example of reward-based crowdfunding	8
Explanation matters: An experimental study on explainable AI	8
Insight monetization intermediary platform using recommender systems	8
On the potentials of quantum computing – An interview with Heike Riel from IBM Research	8
Systematizing the lexicon of platforms in information systems: a data-driven study	8
Adaptation behaviour in using one-stop smart governance apps: an exploratory study between digital immigrants and digital natives	7
Social Welfare Computing and the management and regulation of new online business models	7
A typology of agricultural market information systems and its dimensions: Case studies of digital platforms	7
Prick the filter bubble: A novel cross domain recommendation model with adaptive diversity regularization	7
Enroll now, pay later: optimal pricing and nudge efforts for massive-online-open-courses providers	7
Promise not fulfilled: FinTech, data privacy, and the GDPR	7
A nascent design theory for explainable intelligent systems	7
Internet of Things for Electronic Markets	7
Data-driven value extraction and human well-being under EU law	7
Tarzan and chain: exploring the ICO jungle and evaluating design archetypes	7
Microexpressions in digital humans: perceived affect, sincerity, and trustworthiness	7
Machine economies	7
Uncovering the identity of Electronic Markets research through text mining techniques	7
Continued usage of smart wearable devices (SWDs): cross-level analysis of gamification and network externality	7
Chatbot commerce—How contextual factors affect Chatbot effectiveness	7
Offline to online: The impacts of offline visit experience on online behaviors and service in an Internet hospital	7
Exploring interdependent privacy – Empirical insights into users’ protection of others’ privacy on online platforms	7
Electronic Markets on platform dualities	6
Explaining consumer suspicion: insights of a vignette study on online product reviews	6
Antecedents and outcomes of virtual presence in online shopping: A perspective of SOR (Stimulus-Organism-Response) paradigm	6
Understanding the process of meanings, materials, and competencies in adoption of mobile banking	6
The emergence and evolution of a disruptive platform ecosystem: evidence from the Indian mobile services industry	6
Computing and Social Welfare	6
A machine learning approach to identifying decision-making styles for managing customer relationships	6
Value proposition of IoT-based products and services: a framework proposal	6
Understanding decentralized autonomous organizations from the inside	6
The effects of advertisement disclosure on heavy and light Instagram users	6
Data modalities, consumer attributes and recommendation performance in the fashion industry	6
No matter what the name, we’re all the same? Examining ethnic online discrimination in ridesharing marketplaces	6
Modeling key enablers influencing FinTechs offering SME credit services: A multi-stakeholder perspective	6
The digital transformation of healthcare - An interview with Werner Dorfmeister	6
Perceived fairness of direct-to-consumer genetic testing business models	5
Enhancing trust in global supply chains: Conceptualizing Digital Product Passports for a low-carbon hydrogen market	5
Compatibility promotion between platforms: The role of open technology standards and giant platforms	5
From absolute nonsense to the world’s operating system	5
Building digital platform ecosystems through standardization: an institutional work approach	5
Categorization and eccentricity of AI risks: a comparative study of the global AI guidelines	5
A multilevel, multi-mode framework for standardization in digital B2B platform eco-systems in international cargo transportation—A multiple case study	5
Research opportunities in the regulatory aspects of electronic markets	5
Challenges of IT freelancers on digital labor platforms: A topic model approach	5
Automated identification of different lead users regarding the innovation process	5
Employee perspectives on value realization from data within data-driven business models	5
Boundary resource management in innovation ecosystems: The case of e-commerce	5
Shaping crowdlending investors’ trust: Technological, social, and economic exchange perspectives	5
Discovering the evolution of online reviews: A bibliometric review	5
Designing a cross-organizational identity management system: Utilizing SSI for the certification of retailer attributes	5

Applying the extended attitude formation theory to central bank digital currencies	5
The future of fintech — Towards ubiquitous financial services	5
Empowering users to control ads and its effects on website stickiness	5
Understanding the adoption of the mask-supply information platforms during the COVID-19	5
Game-swinging on Twitch: an affordances perspective	5