OOIR: Observatory of International Research

Papers

(The median citation count of Electronic Markets is 5. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2020-03-01 to 2024-03-01.)

Article	Citations
Machine learning and deep learning	733
AI-based chatbots in customer service and their effects on user compliance	285
Trustworthy artificial intelligence	173
Frontline robots in tourism and hospitality: service enhancement or cost reduction?	110
How perceptions of intelligence and anthropomorphism affect adoption of personal intelligent agents	89
The adoption of artificial intelligence and robotics in the hotel industry: prospects and challenges	86
Digital transformation as an interaction-driven perspective between business, society, and technology	76
What makes you continuously use chatbot services? Evidence from chinese online travel agencies	70
On the stress potential of videoconferencing: definition and root causes of Zoom fatigue	70
AI and robotics in the European restaurant sector: Assessing potentials for process innovation in a high-contact service industry	44
Artificial intelligence in E-Commerce: a bibliometric study and literature review	44
The rise of artificial intelligence – understanding the AI identity threat at the workplace	35
The impact of artificial intelligence on event experiences: a scenario technique approach	34
The transparency challenge of blockchain in organizations	30
An apple a day – how the platform economy impacts value creation in the healthcare market	27
Artificial intelligence and machine learning	26
Understanding continued smartwatch usage: the role of emotional as well as health and fitness factors	25
The dark sides of AI personal assistant: effects of service failure on user continuance intention	25
Quantum computing	24
Business model tooling: where research and practice meet	24
The token’s secret: the two-faced financial incentive of the token economy	24
Towards early purchase intention prediction in online session based retailing systems	23
The digital transformation journey: content analysis of Electronic Markets articles and Bled eConference proceedings from 2012 to 2019	22
Evolution and perspectives of electronic markets	21
Collaborative consumption continuance: a mixed-methods analysis of the service quality-loyalty relationship in ride-sharing services	20

Challenges in re-designing operations and jobs to embody AI and robotics in services. Findings from a case in the hospitality industry	20
Man vs machine: examining the three themes of service robotics in tourism and hospitality	20
Omnichannel Business	19
Electronic Markets on blockchain markets	19
Robots, artificial intelligence, and service automation (RAISA) in hospitality: sentiment analysis of YouTube streaming data	19
Multi-sided platform and data-driven care research	18
Artificial intelligence (AI) and robotics in travel, hospitality and leisure	18
Predictive maintenance as an internet of things enabled business model: A taxonomy	18
IoT-commerce - opportunities for customers through an affordance lens	18
AI invading the workplace: negative emotions towards the organizational use of personal virtual assistants	18
The dark sides of AI	18
User preferences for privacy features in digital assistants	17
Examining the impact of intangible product features and e-commerce institutional mechanics on consumer trust and repurchase intention	17
Machine learning in information systems - a bibliographic review and open research issues	16
Implementation of triple bottom line to a business model canvas in reverse logistics	16
Cognitive automation	16
Understanding users’ negative responses to recommendation algorithms in short-video platforms: a perspective based on the Stressor-Strain-Outcome (SSO) framework	16
Understanding the evaluation of mHealth app features based on a cross-country Kano analysis	16
Potential and limits of Blockchain technology for networked businesses	16
Open government data: A systematic literature review of empirical research	16
Business model tools at the boundary: exploring communities of practice and knowledge boundaries in business model innovation	15
Designing business model development tools for sustainability—a design science study	15
User trust in artificial intelligence: A comprehensive conceptual framework	14
From private digital platforms to public data spaces: implications for the digital transformation	14
Designing a feature selection method based on explainable artificial intelligence	14
How does service price influence patients’ decisions? An examination of the free-market pricing mechanism in online health communities	14
Hybrid intelligence in hospitals: towards a research agenda for collaboration	14
A personalized point-of-interest recommendation system for O2O commerce	13
Do cryptocurrencies really have (no) intrinsic value?	13
Social commerce affordances for female entrepreneurship: the case of Facebook	13
The role of social trust in reward crowdfunding campaigns’ design and success	13
Service robots’ anthropomorphism: dimensions, factors and internal relationships	13
Iterative uncertainty reduction in multi-actor smart service innovation	12
Cloud computing ecosystem model: evaluation and role clusters	12
Immunizing with information – Inoculation messages against conversational agents’ response failures	12
Your reviews or mine? Exploring the determinants of “perceived helpfulness” of online reviews: a cross-cultural study	12
Insights into user engagement on social media. Findings from two fashion retailers	12
Anthropomorphism in AI-enabled technology: A literature review	11
Behavior change through wearables: the interplay between self-leadership and IT-based leadership	11
Smart mobility – an analysis of potential customers’ preference structures	11
Blockchain technology in energy markets – An interview with the European Energy Exchange	11
Design of electronic-commerce recommendation systems based on outlier mining	11
Developing design principles to standardize e-commerce ecosystems	11
Trust in artificial intelligence: From a Foundational Trust Framework to emerging research opportunities	11
Data-driven forwarding: a typology of digital platforms for road freight transport management	11
Creating customer value from data: foundations and archetypes of analytics-based services	11
Managing the complexity of digital transformation—How multiple concurrent initiatives foster hybrid ambidexterity	11
IIoT platforms’ architectural features – a taxonomy and five prevalent archetypes	10
Customer behavior of online group buying: an investigation using the transaction cost economics theory perspective	10
May we buy your love? psychological effects of incentives on writing likelihood and valence of online product reviews	10

Designing business model taxonomies – synthesis and guidance from information systems research	10
Exploring the use of self-sovereign identity for event ticketing systems	10
How do business model tools facilitate business model exploration? Evidence from action research	10
Customer engagement and performance in social media: a managerial perspective	9
Gamblified digital product offerings: an experimental study of loot box menu designs	9
Electronic Markets on digital platforms and AI	9
A dynamic, network and resource-based approach to the sustainable business model	9
Business model archetypes for data marketplaces in the automotive industry	9
Human-machine collaboration in online customer service – a long-term feedback-based approach	9
Is a picture worth a thousand views? Measuring the effects of travel photos on user engagement using deep learning algorithms	9
Uncovering the digitalization impact on consumer decision-making for checking accounts in banking	9
Decentralized platform economy: emerging blockchain-based decentralized platform business models	9
Social enterprises in electronic markets: web localization or standardization	9
Electronic Markets on the next convergence	8
Applying XAI to an AI-based system for candidate management to mitigate bias and discrimination in hiring	8
Smart cities and smart governance models for future cities	8
The effect of transparency and trust on intelligent system acceptance: Evidence from a user-based study	8
Hybrid intelligence in business networks	8
Initial coin offerings and the cryptocurrency hype - the moderating role of exogenous and endogenous signals	8
Sustainability in business models in the network economy	8
Continued usage of smart wearable devices (SWDs): cross-level analysis of gamification and network externality	7
Taking the measure of digital giants: Amazon and the Social Welfare Computing research agenda	7
Telepresence in live-stream shopping: An experimental study comparing Instagram and the metaverse	7
What to do after a data breach? Examining apology and compensation as response strategies for health service providers	7
Electronic Markets on business model development	7
Internet of Things for Electronic Markets	7
Does personality still matter in e-commerce? How perceived hubris influences the assessment of founders’ trustworthiness using the example of reward-based crowdfunding	7
Designing Recommendation or Suggestion Systems: looking to the future	7
Calming the customers by AI: Investigating the role of chatbot acting-cute strategies in soothing negative customer emotions	7
Network promoter score (NePS): An indicator of product sales in E-commerce retailing sector	7
Systematizing the lexicon of platforms in information systems: a data-driven study	7
Exploring customers’ likeliness to use e-service touchpoints in brick and mortar retail	7
It is not (only) about privacy: How multi-party computation redefines control, trust, and risk in data sharing	7
AI-based chatbots in conversational commerce and their effects on product and price perceptions	7
Improving customer satisfaction in proactive service design	7
Electronic Markets on sustainability	7
Digital healthcare services	6
A multivocal literature review of decentralized finance: Current knowledge and future research avenues	6
Rural smartness: Its determinants and impacts on rural economic welfare	6
Insight monetization intermediary platform using recommender systems	6
City 5.0: Citizen involvement in the design of future cities	6
Enroll now, pay later: optimal pricing and nudge efforts for massive-online-open-courses providers	6
Tarzan and chain: exploring the ICO jungle and evaluating design archetypes	6
It’s all about the text: An experimental investigation of inconsistent reviews on restaurant booking platforms	6
What factors influence grassroots knowledge supplier performance in online knowledge platforms? Evidence from a paid Q&A service	6
Keeping pace with the healthcare transformation: a literature review and research agenda for a new decade of health information systems research	6
Opposing effects of input control and clan control for sellers on e-marketplace platforms	6
Towards successful business model management with analytic network process-based feasibility evaluation and portfolio management	6
Cultural differences in hospitality service evaluations: mining insights of user generated content	6
Investigating the co-creation of IT consulting service value: empirical findings of a matched pair analysis	6
Social Welfare Computing and the management and regulation of new online business models	6
Explainable artificial intelligence in information systems: A review of the status quo and future research directions	6
Computing and Social Welfare	6
Fintech: A content analysis of the finance and information systems literature	6
Data-driven value extraction and human well-being under EU law	6
Is trust in artificial intelligence systems related to user personality? Review of empirical evidence and future research directions	6
A machine learning approach to identifying decision-making styles for managing customer relationships	5
Explaining consumer suspicion: insights of a vignette study on online product reviews	5
Perceived fairness of direct-to-consumer genetic testing business models	5
Adaptation behaviour in using one-stop smart governance apps: an exploratory study between digital immigrants and digital natives	5
Invisible market for online personal data: An examination	5
Electronic Markets on platform dualities	5
How smart technology empowers consumers in smart retail stores? The perspective of technology readiness and situational factors	5
A multilevel, multi-mode framework for standardization in digital B2B platform eco-systems in international cargo transportation—A multiple case study	5
Modeling key enablers influencing FinTechs offering SME credit services: A multi-stakeholder perspective	5
Explainable product backorder prediction exploiting CNN: Introducing explainable models in businesses	5
Detecting anomalous cryptocurrency transactions: An AML/CFT application of machine learning-based forensics	5
Metaverse platform ecosystems	5
Perceived privacy risk in the Internet of Things: determinants, consequences, and contingencies in the case of connected cars	5
Exploring interdependent privacy – Empirical insights into users’ protection of others’ privacy on online platforms	5
No matter what the name, we’re all the same? Examining ethnic online discrimination in ridesharing marketplaces	5
What determines FinTech success?—A taxonomy-based analysis of FinTech success factors	5
Archetypes of open-source business models	5
Automated identification of different lead users regarding the innovation process	5
Empowering users to control ads and its effects on website stickiness	5