Electronic Markets

Papers
(The H4-Index of Electronic Markets is 21. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2020-04-01 to 2024-04-01.)
ArticleCitations
Machine learning and deep learning780
Trustworthy artificial intelligence180
Frontline robots in tourism and hospitality: service enhancement or cost reduction?113
The adoption of artificial intelligence and robotics in the hotel industry: prospects and challenges91
Digital transformation as an interaction-driven perspective between business, society, and technology86
What makes you continuously use chatbot services? Evidence from chinese online travel agencies75
On the stress potential of videoconferencing: definition and root causes of Zoom fatigue73
Artificial intelligence in E-Commerce: a bibliometric study and literature review48
AI and robotics in the European restaurant sector: Assessing potentials for process innovation in a high-contact service industry47
The rise of artificial intelligence – understanding the AI identity threat at the workplace42
The impact of artificial intelligence on event experiences: a scenario technique approach35
The transparency challenge of blockchain in organizations30
Quantum computing28
An apple a day – how the platform economy impacts value creation in the healthcare market28
Artificial intelligence and machine learning28
Understanding continued smartwatch usage: the role of emotional as well as health and fitness factors26
The dark sides of AI personal assistant: effects of service failure on user continuance intention25
Business model tooling: where research and practice meet24
Robots, artificial intelligence, and service automation (RAISA) in hospitality: sentiment analysis of YouTube streaming data24
Towards early purchase intention prediction in online session based retailing systems23
Collaborative consumption continuance: a mixed-methods analysis of the service quality-loyalty relationship in ride-sharing services22
Omnichannel Business21
Challenges in re-designing operations and jobs to embody AI and robotics in services. Findings from a case in the hospitality industry21
Man vs machine: examining the three themes of service robotics in tourism and hospitality21
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