Journal of Retailing and Consumer Services

Papers
(The TQCC of Journal of Retailing and Consumer Services is 24. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2020-02-01 to 2024-02-01.)
ArticleCitations
Unusual purchasing behavior during the early stages of the COVID-19 pandemic: The stimulus-organism-response approach455
Instagram and YouTube bloggers promote it, why should I buy? How credibility and parasocial interaction influence purchase intentions424
Panic buying in the COVID-19 pandemic: A multi-country examination283
The effect of COVID-19 on consumer shopping behaviour: Generational cohort perspective250
Do social media platforms develop consumer panic buying during the fear of Covid-19 pandemic200
Influencer marketing: Social media influencers as human brands attaching to followers and yielding positive marketing results by fulfilling needs194
The effect of characteristics of source credibility on consumer behaviour: A meta-analysis189
YouTube vloggers’ popularity and influence: The roles of homophily, emotional attachment, and expertise187
Managing the effectiveness of e-commerce platforms in a pandemic176
Price competition between green and non green products under corporate social responsible firm171
Online consumer resilience during a pandemic: An exploratory study of e-commerce behavior before, during and after a COVID-19 lockdown167
An innovation resistance theory perspective on mobile payment solutions167
Point of adoption and beyond. Initial trust and mobile-payment continuation intention156
‘Instagram made Me buy it’: Generation Z impulse purchases in fashion industry155
Timed intervention in COVID-19 and panic buying153
Shopping intention at AI-powered automated retail stores (AIPARS)152
Why do people buy organic food? The moderating role of environmental concerns and trust150
Why do retail consumers buy green apparel? A knowledge-attitude-behaviour-context perspective150
Chatbots in retailers’ customer communication: How to measure their acceptance?141
Does environmentally responsible purchase intention matter for consumers? A predictive sustainable model developed through an empirical study141
“I'll buy what she's #wearing”: The roles of envy toward and parasocial interaction with influencers in Instagram celebrity-based brand endorsement and social commerce133
Sharing of fake news on social media: Application of the honeycomb framework and the third-person effect hypothesis130
Followers' engagement with instagram influencers: The role of influencers’ content and engagement strategy126
Has financial attitude impacted the trading activity of retail investors during the COVID-19 pandemic?125
Investigating the antecedents of customer brand engagement and consumer-based brand equity in social media124
How attachment affects user stickiness on live streaming platforms: A socio-technical approach perspective124
The effects of service quality, perceived value and trust in home delivery service personnel on customer satisfaction: Evidence from a developing country118
Humanizing voice assistant: The impact of voice assistant personality on consumers’ attitudes and behaviors116
Nostalgia beats the wow-effect: Inspiration, awe and meaningful associations in augmented reality marketing114
Engaging and retaining customers with AI and employee service111
Social media marketing: Who is watching the watchers?111
QR code and mobile payment: The disruptive forces in retail108
Personalization and hedonic motivation in creating customer experiences and loyalty in omnichannel retail105
Revisiting food delivery apps during COVID-19 pandemic? Investigating the role of emotions104
Customers’ service-related engagement, experience, and behavioral intent: Moderating role of age104
The panic buying behavior of consumers during the COVID-19 pandemic: Examining the influences of uncertainty, perceptions of severity, perceptions of scarcity, and anxiety102
Social commerce website design, perceived value and loyalty behavior intentions: The moderating roles of gender, age and frequency of use102
Forecasting artificial intelligence on online customer assistance: Evidence from chatbot patents analysis101
An innovation resistance theory perspective on purchase of eco-friendly cosmetics99
Consumer resistance and inertia of retail investors: Development of the resistance adoption inertia continuance (RAIC) framework98
Bridging the online offline gap: Assessing the impact of brands’ social network content quality on brand awareness and purchase intention97
The role of involvement: Investigating the effect of brand's social media pages on consumer purchase intention97
A study of antecedents and outcomes of social media WOM towards luxury brand purchase intention96
Adoption of augmented reality in online retailing and consumers’ product attitude: A cognitive perspective95
What drives brand love for natural products? The moderating role of household size95
Augmented reality in smart retailing: A (n) (A) Symmetric Approach to continuous intention to use retail brands’ mobile AR apps93
Why do people use and recommend m-wallets?91
Information overload and fake news sharing: A transactional stress perspective exploring the mitigating role of consumers’ resilience during COVID-1989
The role of utilitarian and hedonic aspects in the continuance intention to use social mobile apps89
Retailer corporate social responsibility and consumer citizenship behavior: The mediating roles of perceived consumer effectiveness and consumer trust88
Online purchase intention in Chinese social commerce platforms: Being emotional or rational?87
Impact of online convenience on mobile banking adoption intention: A moderated mediation approach85
You follow fitness influencers on YouTube. But do you actually exercise? How parasocial relationships, and watching fitness influencers, relate to intentions to exercise85
Way to success: Understanding top streamer's popularity and influence from the perspective of source characteristics84
A virtual market in your pocket: How does mobile augmented reality (MAR) influence consumer decision making?84
The future of service: The power of emotion in human-robot interaction84
Why do people purchase from food delivery apps? A consumer value perspective83
What motivates customers to shop in smart shops? The impacts of smart technology and technology readiness82
Opinion leadership vs. para-social relationship: Key factors in influencer marketing82
The impact of online celebrity in livestreaming E-commerce on purchase intention from the perspective of emotional contagion81
Online shopping adoption during COVID-19 and social isolation: Extending the UTAUT model with herd behavior81
Unveiling ways to reach organic purchase: Green perceived value, perceived knowledge, attitude, subjective norm, and trust81
Customer experience and commitment in retailing: Does customer age matter?81
Creating and detecting fake reviews of online products79
How social presence drives commitment and loyalty with online brand communities? the role of social commerce trust78
Measuring ease of use of mobile applications in e-commerce retailing from the perspective of consumer online shopping behaviour patterns78
COVID-19 and retail: The catalyst for e-commerce in Belgium?77
Negative and positive customer shopping experience in an online context75
Navigating the ‘retail apocalypse’: A framework of consumer evaluations of the new retail landscape74
Organic food corporate image and customer co-developing behavior: The mediating role of consumer trust and purchase intention74
Positive and negative word of mouth (WOM) are not necessarily opposites: A reappraisal using the dual factor theory72
Interactivity, Inspiration, and Perceived Usefulness! How retailers’ AR-apps improve consumer engagement through flow72
Why do online grocery shoppers switch? An empirical investigation of drivers of switching in online grocery71
Will artificial intelligence replace human customer service? The impact of communication quality and privacy risks on adoption intention71
Impact of customer experience on attitude and repurchase intention in online grocery retailing: A moderation mechanism of value Co-creation70
Perceived helpfulness of eWOM: Emotions, fairness and rationality69
Consumer perceived value and impulse buying behavior on mobile commerce: The moderating effect of social influence68
Personalized digital marketing recommender engine68
Building influencers' credibility on Instagram: Effects on followers’ attitudes and behavioral responses toward the influencer67
Self-identity and internal environmental locus of control: Comparing their influences on green purchase intentions in high-context versus low-context cultures65
“I follow what you post!”: The role of social media influencers’ content characteristics in consumers' online brand-related activities (COBRAs)65
The role of perceived enjoyment and perceived informativeness in assessing the acceptance of AR wearables64
User engagement for mobile payment service providers – introducing the social media engagement model64
Identifying the critical factors of customer behavior: An integration perspective of marketing strategy and components of attitudes64
Determinants of online food purchasing: The impact of socio-demographic and situational factors64
Going digital? The impact of social media marketing on retail website traffic, orders and sales64
How do customers change their purchasing behaviors during the COVID-19 pandemic?63
Drivers of brand community engagement63
Social media and sustainable purchasing attitude: Role of trust in social media and environmental effectiveness63
Virtual reality through the customer journey: Framework and propositions63
Exploring the effect of Starbucks' green marketing on consumers' purchase decisions from consumers’ perspective63
Store of the future: Towards a (re)invention and (re)imagination of physical store space in an omnichannel context63
Comparing email and SNS users: Investigating e-servicescape, customer reviews, trust, loyalty and E-WOM62
Research on the influence of after-sales service quality factors on customer satisfaction62
Intrinsic motivation of luxury consumers in an emerging market62
Non-immersive virtual reality technologies in real estate: How customer experience drives attitudes toward properties and the service provider61
How do destination social responsibility strategies affect tourists’ intention to visit? An attribution theory perspective61
What drives brand love and purchase intentions toward the local food distribution system? A study of social media-based REKO (fair consumption) groups61
A CSR perspective to foster employee creativity in the banking sector: The role of work engagement and psychological safety61
Impact of apps aesthetics on revisit intentions of food delivery apps: The mediating role of pleasure and arousal60
A detailed behavioral analysis on consumer and customer changing behavior with respect to social networking sites60
Are privacy concerns still relevant? Revisiting consumer behaviour in omnichannel retailing60
M-commerce: The nexus between mobile shopping service quality and loyalty59
Role of consumer health consciousness, food safety & attitude on organic food purchase in emerging market: A serial mediation model58
Factors affecting luxury consumers’ webrooming intention: A moderated-mediation approach58
How augmented reality affects advertising effectiveness: The mediating effects of curiosity and attention toward the ad57
Drivers and barriers of mobile payment adoption: Malaysian merchants' perspective57
Privacy threats with retail technologies: A consumer perspective57
The role of cognitive and affective responses in the relationship between internal and external stimuli on online impulse buying behavior57
Exploring the role of extrovert-introvert customers’ personality prototype as a driver of customer engagement: Does relationship duration matter?57
Role of mobile food-ordering applications in developing restaurants’ brand satisfaction and loyalty in the pandemic period57
The impact of affective and cognitive app experiences on loyalty towards retailers56
Social anxiety as a moderator in consumer willingness to accept AI assistants based on utilitarian and hedonic values55
The impact of customer experience on consumer purchase intention in cross-border E-commerce——Taking network structural embeddedness as mediator variable55
Behavioral reasoning perspectives to brand love toward natural products: Moderating role of environmental concern and household size55
Customers’ intention to adopt smart lockers in last-mile delivery service: A multi-theory perspective55
The role of consumer-consumer interaction and consumer-brand interaction in driving consumer-brand engagement and behavioral intentions55
Influencer marketing: Homophily, customer value co-creation behaviour and purchase intention54
How the destination short video affects the customers' attitude: The role of narrative transportation54
Pillars of sustainable food experiences in the luxury gastronomy sector: A qualitative exploration of Michelin-starred chefs’ motivations53
Do brands make consumers happy?- A masstige theory perspective53
Drivers and impact of big data analytic adoption in the retail industry: A quantitative investigation applying structural equation modeling53
Influencer marketing on TikTok: The effectiveness of humor and followers’ hedonic experience52
Feeling hungry? let's order through mobile! examining the fast food mobile commerce in China51
Digital humans in fashion: Will consumers interact?51
Building consumer loyalty through e-shopping experiences: The mediating role of emotions51
Protective measures against COVID-19 and the business strategies of the retail enterprises: Differences in gender, age, education, and income among shoppers51
Brand hate and non-repurchase intention: A service context perspective in a cross-channel setting51
Effects of online retailer after delivery services on repurchase intention: An empirical analysis of customers’ past experience and future confidence with the retailer50
Do ethics drive value co-creation on digital sharing economy platforms?50
A study on factors affecting service quality and loyalty intention in mobile banking50
Beyond good and bad: Challenging the suggested role of emotions in customer experience (CX) research50
Examining customer engagement and brand intimacy in social media context50
How customer engagement in the live-streaming affects purchase intention and customer acquisition, E-tailer's perspective49
Service integration in omnichannel retailing and its impact on customer experience49
Recipes for achieving customer loyalty: A qualitative comparative analysis of the dimensions of customer experience49
Examining the role of receptivity to green communication, altruism and openness to change on young consumers’ intention to purchase green apparel: A multi-analytical approach49
Exploring customer engagement in the product vs. service context48
Exploring the influence of online reviews and motivating factors on sales: A meta-analytic study and the moderating role of product category48
How mobile augmented reality applications affect continuous use and purchase intentions: A cognition-affect-conation perspective48
The journey from customer participation in service failure to co-creation in service recovery48
Sustainable growth for the self-employed in the retail industry based on customer equity, customer satisfaction, and loyalty48
Organic consumerism: A comparison between India and the USA48
A cross cultural investigation of retailers commitment to CSR and customer citizenship behaviour: The role of ethical standard and value relevance47
The effects of benefit-driven commitment on usage of social media for shopping and positive word-of-mouth47
Need for touch and haptic imagery: An investigation in online fashion shopping47
A PLS-SEM approach to understanding E-SQ, E-Satisfaction and E-Loyalty for fashion E-Retailers in Spain47
Searching online and buying offline: Understanding the role of channel-, consumer-, and product-related factors in determining webrooming intention46
Is it all about consumer engagement? Explaining continuance intention for utilitarian and hedonic service consumption46
Examining consumer experience in using m-banking apps: A study of its antecedents and outcomes46
Identifying emergence process of group panic buying behavior under the COVID-19 pandemic45
How can I Be as attractive as a Fitness YouTuber in the era of COVID-19? The impact of digital attributes on flow experience, satisfaction, and behavioral intention45
The role of social media in internet banking transition during COVID-19 pandemic: Using multiple methods and sources in qualitative research45
Visitors’ pro-environmental behavior and the underlying motivations for natural environment: Merging dual concern theory and attachment theory45
Consumer confidence and green purchase intention: An application of the stimulus-organism-response model45
AI-chatbots on the services frontline addressing the challenges and opportunities of agency45
Enhancing the role of flow experience in social media usage and its impact on shopping44
Do brands’ social media marketing activities matter? A moderation analysis44
“Yes, we do. Why not use augmented reality?” customer responses to experiential presentations of AR-based applications44
‘Online Omnivores’ or ‘Willing but struggling’? Identifying online grocery shopping behavior segments using attitude theory44
Relative convenience, relative advantage, perceived security, perceived privacy, and continuous use intention of China’s WeChat Pay: A mixed-method two-phase design study44
E-retail factors for customer activation and retention: An empirical study from Indian e-commerce customers43
Consumer perceptions to support IoT based smart parcel locker logistics in China43
My style, my food, my waste! Consumer food waste-related lifestyle segments43
Understanding the impact of online customers’ shopping experience on online impulsive buying: A study on two leading E-commerce platforms43
Enhancing brand coolness through perceived luxury values: Insight from luxury fashion brands43
The customer retail app experience: Implications for customer loyalty43
Quality of channel integration and customer loyalty in omnichannel retailing: The mediating role of customer engagement and relationship program receptiveness43
Mediated-moderated effects: High and low store image, brand awareness, perceived value from mini and supermarkets retail stores42
Price image and the sugrophobia effect on luxury retail purchase intention42
Adopting autonomous vehicles: The moderating effects of demographic variables42
Restorative experiences and online tourists’ willingness to pay a price premium in an augmented reality environment41
Online food delivery companies' performance and consumers expectations during Covid-19: An investigation using machine learning approach41
Can gamification increases consumers’ engagement in fitness apps? The moderating role of commensurability of the game elements41
Sociodemographic and spatial disaggregation of e-commerce channel use in the grocery market in Great Britain41
Retailing and consumer services at a tipping point: New conceptual frameworks and theoretical models41
Revisiting customer analytics capability for data-driven retailing41
The effect of interior color on customers’ aesthetic perception, emotion, and behavior in the luxury service41
A green experience with eco-friendly cars: A young consumer electric vehicle rental behavioral model41
The role of trust and privacy concerns in using social media for e-retail services: The moderating role of COVID-1941
Mobile payment apps filling value gaps: Integrating consumption values with initial trust and customer involvement40
Brand addiction in the contexts of luxury and fast-fashion brands40
A conceptual framework of the antecedents of customer journey satisfaction in omnichannel retailing40
Electronic logistics service quality and repurchase intention in e-tailing: Catalytic role of shopping satisfaction, payment options, gender and returning experience40
Purchasing natural personal care products in the era of fake news? The moderation effect of brand trust39
Canal boat tourism: Application of complexity theory39
The omni-channel approach: A utopia for companies?39
Effective influencer marketing: A social identity perspective39
Critical factors characterizing consumers’ intentions to use drones for last-mile delivery: Does delivery risk matter?39
Product customization: A profile of consumer demand39
Branded app atmospherics: Examining the effect of pleasure–arousal–dominance in brand relationship building39
Exploring information technology success of Augmented Reality Retail Applications in retail food chain39
Change in technology-enabled omnichannel customer experiences in-store39
The effect of specific discount pattern in terms of price promotions on perceived price attractiveness and purchase intention: An experimental research39
Mobile payment and online to offline retail business models38
Exploring the impact of chatbots on consumer sentiment and expectations in retail38
The distinct effects of gratitude and pride on donation choice and amount38
How background visual complexity influences purchase intention in live streaming: The mediating role of emotion and the moderating role of gender38
What motivates users' viewing and purchasing behavior motivations in live streaming: A stream-streamer-viewer perspective37
Are men from Mars, women from Venus? Examining gender differences towards continuous use intention of branded apps37
Mining the text of online consumer reviews to analyze brand image and brand positioning37
Does self-esteem matter? A framework depicting role of self-esteem between dispositional mindfulness and impulsive buying37
Integrated concepts of the UTAUT and TPB in virtual reality behavioral intention36
Influence of augmented reality product display on consumers’ product attitudes: A product uncertainty reduction perspective36
A supply chain coordination mechanism with suppliers’ effort performance level and fairness concern36
An exploratory investigation of factors affecting and best predicting the renewed adoption of mobile wallets36
Managing service recovery experience: Effects of the forgiveness for older consumers36
Therapeutic servicescapes: Restorative and relational resources in service settings36
Does sustainability really matter to consumers? Assessing the importance of online shop and apparel product attributes36
When luxury brands meet China: The effect of localized celebrity endorsements in social media marketing36
How does consumers' Perception of Sports Stars' Personal Brand Promote Consumers’ brand love? A mediation model of global brand equity36
“I just like this e-Retailer”: Understanding online consumers repurchase intention from relationship quality perspective35
Effect of community relationship management, relationship marketing orientation, customer engagement, and brand trust on brand loyalty: The case of a commercial bank in Thailand35
Sustainably sustaining (online) fashion consumption: Using influencers to promote sustainable (un)planned behaviour in Europe's millennials35
How customer experience incongruence affects omnichannel customer retention: The moderating role of channel characteristics35
Revenue management in a multi-level multi-channel supply chain considering pricing, greening, and advertising decisions35
Is showrooming really so terrible? start understanding showroomers35
Up the ante: Electronic word of mouth and its effects on firm reputation and performance35
Pricing, greening, and transparency decisions considering the impact of government subsidies and CSR behavior in supply chain decisions35
The impact of hotel attributes, well-being perception, and attitudes on brand loyalty: Examining the moderating role of COVID-19 pandemic35
Role of consumption values in the luxury brand experience: Moderating effects of category and the generation gap35
Mediating effects on the relationship between perceived service quality and public library app loyalty during the COVID-19 era34
A cross cultural study of gender differences in omnichannel retailing contexts34
The ramification of dynamic investment on the promotion and preservation technology for inventory management through a modified flower pollination algorithm34
Exploring the factors affecting customers’ intention to purchase a smart speaker34
Go loud or go home? How power distance belief influences the effect of brand prominence on luxury goods purchase intention34
Why consumers exaggerate in online reviews? Moral disengagement and dark personality traits34
Assessing the influence of goal pursuit and emotional attachment on customer engagement behaviors34
When do AI chatbots lead to higher customer satisfaction than human frontline employees in online shopping assistance? Considering product attribute type34
Patient experience in the digital age: An investigation into the effect of generational cohorts33
What influences consumers’ intention to purchase organic personal care products? The role of social reassurance33
Social determinants of panic buying behaviour amidst COVID-19 pandemic: The role of perceived scarcity and anticipated regret33
Explaining the impact of consumer religiosity, perceived risk and moral potency on purchase intentions33
Why do consumers buy green apparel? The role of dispositional traits, environmental orientation, environmental knowledge, and monetary incentive33
Fashion shopping on the go: A Dual-stage predictive-analytics SEM-ANN analysis on usage behaviour, experience response and cross-category usage33
Understanding the user satisfaction and loyalty of customer service chatbots33
The effects of the visual presentation of an Influencer's Extroversion on perceived credibility and purchase intentions—moderated by personality matching with the audience33
Revealing travellers’ satisfaction during COVID-19 outbreak: Moderating role of service quality33
Do market prices correspond with consumer demands? Combining market valuation and consumer utility for extra virgin olive oil quality attributes in a traditional producing country33
The role of product history in consumer response to online second-hand clothing retail service based on circular fashion33
Modeling consumer engagement on social networking sites: Roles of attitudinal and motivational factors33
Self-service technology in supermarkets – Do frontline staff still matter?33
The role of brand experience, brand resonance and brand trust in luxury consumption33
Changes in consumption patterns during the COVID-19 pandemic: Analyzing the revenge spending motivations of different emotional groups32
A tale of two recommender systems: The moderating role of consumer expertise on artificial intelligence based product recommendations32
A neurophysiological exploration of the dynamic nature of emotions during the customer experience32
Restaurant hygiene attributes and consumers’ fear of COVID-19: Does psychological distress matter?32
Pricing and return strategy of online retailers based on return insurance32
Age-related effects on environmentally sustainable purchases at the time of COVID-19: Evidence from Italy32
Online anthropomorphism and consumers’ privacy concern: Moderating roles of need for interaction and social exclusion32
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