Journal of Retailing and Consumer Services

Article	Citations
The impact of offline store presence on digital sales: The moderating role of product functionality	328
Zero-COVID and retail: Using multi-wave data to examine the role of perceived risk and psychological factors in shopping abandonment	304
Continuous increasing consumer service for multi-item dual-channel retail management	236
Join us for a greener future: Understanding the role of message framing in CER communication	227
Who do you want to purchase with? The effect of naming strategy on consumer participation in online group purchase	221
Consumer engagement in live streaming commerce: Value co-creation and incentive mechanisms	200
Does product involvement drive consumer flow state in the AR environment? A study on behavioural responses	190
Service integration in omnichannel retailing and its impact on customer experience	175
How attachment affects user stickiness on live streaming platforms: A socio-technical approach perspective	163
Determining factors and impacts of the intention to adopt mobile banking app in Cameroon: Case of SARA by afriland First Bank	160
Customer deviance in retailing: Managers’ emotional support and employees’ affective wellbeing	154
The role of consumers' construal level in art-infusion-type effect on retail product evaluation	153
Can AI benefit individual resilience? The mediation roles of AI routinization and infusion	149
Don't tell me you are sorry with a gift: The negative consequences of apology gifts	143
A cross-cultural analysis of ridesharing intentions and compliance with COVID-19 health guidelines: The roles of social trust, fear of COVID-19, and trust-in-God	141
To praise or not to praise- Role of word of mouth in food delivery apps	140
The influence of visually dynamic imagery on purchase intentions: The roles of arousal and lay rationalism	135
Do you think that the home delivery is good for retailing?	134
Uncovering the quality factors driving the success of mobile payment apps	133
An investigation of consumer intention to use pick-up point services for last-mile distribution in a developing country	132
The formation of habit and word-of-mouth intention of over-the-top platforms	131
Investigating the effect of customer-generated content on performance in online platform-based experience goods market	127
That honey, my arsenic: The influence of advanced technologies on service employees’ organizational deviance	124
Effects of in-store live stream on consumers’ offline purchase intention	124
The impact of buy-online-and-return-in-store channel integration on online and offline behavioral intentions: The role of offline store	123

Social media celebrities and new world order. What drives purchasing behavior among social media followers?	121
Analyzing the effects of storefront window display transparency on perceived store Attractiveness and Approach behavior	115
The impact of customer experience on consumer purchase intention in cross-border E-commerce——Taking network structural embeddedness as mediator variable	114
Assessing the influence of goal pursuit and emotional attachment on customer engagement behaviors	110
Why do consumers buy green apparel? The role of dispositional traits, environmental orientation, environmental knowledge, and monetary incentive	110
Is self-knowledge the ultimate prize? A quantitative analysis of participation choice in online ideation crowdsourcing contests	110
Game meats: Consumption values, theory of planned behaviour, and the moderating role of food neophobia/neophiliac behaviour	108
The balancing act: How do moral norms and anticipated pride drive food waste/reduction behaviour?	107
Mobile payment apps filling value gaps: Integrating consumption values with initial trust and customer involvement	102
What online game spectators want from their twitch streamers: Flow and well-being perspectives	102
‘I'm like you, and I like what you like’ sustainable food purchase influenced by vloggers: A moderated serial-mediation model	101
Creating and detecting fake reviews of online products	101
How does shopping duration evolve and influence buying behavior? The role of marketing and shopping environment	101
Hidden price promotions: Could retailer price promotions backfire?	100
The geography of lifestyle center growth: The emergence of a retail cluster format in the United States	100
Why do consumers purchase biodegradable plastic? The impact of hedonics and environmental motivations on switching intention from synthetic to biodegradable plastic among the young consumers	98
“Do not impose on others what you desire.” Research on the influence of service Personnel's interactive orientation on customer comfort	97
Does educating customers create positive word of mouth?	94
How anticipated pride and guilt influence green consumption in the Middle East: The moderating role of environmental consciousness	94
Interactive effects of consumers’ ethical beliefs and authenticity on ethical consumption and pro-environmental behaviors	92
How looking forward over the short period to-go affects consumer enjoyment: Role of temporal scarcity in access-based services	92
Influencer selection and strategic analysis for live streaming selling	91
An investigation of consumer switching intention on the use of automated courier station from a signaling perspective	88
When going green goes wrong: The effects of greenwashing on brand avoidance and negative word-of-mouth	87
Power of agglomeration on electronic word–of–mouth in the restaurant industry: Exploring the moderation role of review quality difference	87
From virtual to reality: The power of augmented reality in triggering impulsive purchases	86
Are high-status reviewers more likely to seek anonymity? Evidence from an online review platform	85
Unveiling the influence of COVID-19 on the online retail market: A comprehensive exploration	85
The vulnerability and resilience of service quality management in food supply chains: Lessons from unstructured data on food-safety cases	85
Crafting clarity: Leveraging large language models to decode consumer reviews	84
Exploring E-retailing in the Danube Region countries: A study on internet purchasing	84
Should reputable e-retailers undertake service activities along with sales?	84
Editorial Board	83
Better support for supportive jobs. How to improve brand performance through better compensation and training for in-store merchandisers	83
Untangling influence: The effect of follower-followee comparison on social media engagement	83
Study on the moderating effect of social distance on the bonus distribution scheme in online social referrals	83
Learning, contractual capabilities, and contract duration changes in franchise networks	83
Icing on the cake or gilding the lily? The impact of high-modified model images on purchase intention	83
Optimal seller strategy in overlapping auctions	81
The power of beauty: Be your ideal self in online reviews—an empirical study based on face detection	80
Editorial Board	79
Enhancing frontline employee support during a product-harm crisis: Evidence and strategic managerial implications for firms	78
The effects of constrained mobile coupons in the mobile channel	77
Depicting eaters and non-eaters of abnormal fruits and vegetables: Reflections of self-identity and food culture	75
Editorial Board	75
Guiding directions and propositions: Placing dynamics at the heart of customer experience (CX) research	74
New energy vehicle online selection method considering attribute compensation relationship and aspiration strength	74
Gracefully yours: Would snap judgments of one's subtle graceful movements lead to inferences about their emotional intelligence?	73
Traveler segmentation through Instagram Fashion Influencers. Mirror Tourist as a new segment consumer group	73
An investigation of two remedial measures for retailers to address the impact of disease threat on sustainable consumption: A moderated moderated mediation model	71

The effects of residential mobility on consumers’ preference for paradox brands	71
The impact of health crisis on sports consumption – A longitudinal study	71
Shop-hop till you drop! The effect of the image gap on spillover patronage within retail agglomerations	71
Editorial Board	69
Editorial Board	68
Reciprocity in upward product line extensions: A longitudinal study	68
International retail format transfer: A comparison study of Australian and U.S. warehouse club members	68
Trauma's effects on shopper choice confusion: The role of psychological hardiness and retailer strategies as mitigating factors	67
Psychological pricing: Myth or reality? The impact of nine-ending prices on purchasing attitudes and brand revenue	66
The effects of age cues on preferences for organic food: The moderating role of message claim	65
A technology-people-integrated toolkit for retail care management during a crisis	65
Effects of face masks and photo tags on nonverbal communication in service encounters	65
How do customers engage in social media-based brand communities: The moderator role of the brand's country of origin?	65
Satellite fans: Does sport nostalgia influence purchase intention toward sponsors’ products?	64
The influence of communication in destination imagery during COVID-19	64
Understanding information disclosures and privacy sensitivity on short-form video platforms: An empirical investigation	63
Does managing customer accounts receivable impact customer relationships, and sales performance? An empirical investigation	62
Measuring the role of factors on website effectiveness using vector autoregressive model	62
The bright side of disorganization: When surprise generates low-price signals	61
Inclusive advertising featuring disability on instagram: Effect on consumer well-being, brand engagement, and purchase intention	61
What's in the box? Investigating the benefits and risks of the blind box selling strategy	61
Gaining insights for service improvement through unstructured text from online reviews	61
Informing or persuading? Unveiling the complex dynamics of live chat in online labor markets	61
Brand competitiveness antecedents: The interaction effects of marketing and R&D expenditure	60
Is bigger better? How the scale effect influences green purchase intention: The case of washing machine	60
What's inside matters: The impact of ingredient branding on consumers' purchasing behaviours in services	59
Comparison of localized and foreign restaurant brands for consumer behavior prediction	59
The effect of a Halal label and label size on purchasing intent for non-Muslim consumers	58
The impact of planned vs. unplanned purchases on subsequent purchase decision making in sequential buying situations	58
Antecedents and consequences of customer flexibility: Establishing the link to firm competitive advantage	58
How do restaurant atmospherics influence restaurant authenticity? An integrative framework and empirical evidence	58
Conflict management capabilities in franchising	58
The social media response to the rollout of legalized cannabis retail in Ontario, Canada	58
Looking at the brain: Neural effects of “made in” labeling on product value and choice	57
Does the digitalization of retailing disrupt consumers’ attachment to retail places?	57
More than a mere cup of coffee: When perceived luxuriousness triggers Chinese customers’ perceptions of quality and self-congruity	56
Managing transformations in retail agglomerations:Case Itis shopping center	56
Impulsive purchasing in grocery shopping: Do the shopping companions matter?	56
How do customers change their purchasing behaviors during the COVID-19 pandemic?	56
Beyond explicit measures in marketing research: Methods, theoretical models, and applications	56
Online purchase intention in Chinese social commerce platforms: Being emotional or rational?	56
Why do people purchase from food delivery apps? A consumer value perspective	55
The biasing effect of evocative attributes at the implicit and explicit level: The tradition halo and the industrial horn in food products evaluations	55
An innovation resistance theory perspective on purchase of eco-friendly cosmetics	55
Uniqueness and luxury: A moderated mediation approach	55
A study on factors affecting service quality and loyalty intention in mobile banking	55
Effect of personal branding stereotypes on user engagement on short-video platforms	54
Nicknames as identity badges: How self-reflective nicknames can facilitate users’ online social interactions	54
Trust me, I'm an influencer! - Causal recipes for customer trust in artificial intelligence influencers in the retail industry	54
Should live-streaming platforms nonexclusively promote brands from traditional retail platforms?	53
Strategic live streaming choices for vertically differentiated products	53
Came and gone? A longitudinal study of the effects of COVID-19 on tourism purchasing intentions	53
Key influencing factors of green vegetable consumption in Beijing, China	53
Meme marketing effectiveness: A moderated-mediation model	53
Collaborative consumption in China: An empirical investigation of its antecedents and consequences	52
Connecting BOP consumers and retailers: What drives small-time retailing through social media?	52
When and how consumers are willing to exchange data with retailers: An exploratory segmentation	51
Is the shopper always the king/queen? Study of omnichannel retail technology use and shopping orientations	51
The role of culture and personality traits in board game habits and attitudes: Cross-cultural comparison between Denmark, Germany, and USA	50
Mixed emotional appeal enhances positive word-of-mouth: The moderating role of narrative person	50
Utilizing consumer-based label equity to signal consumer products free from endocrine-disrupting chemicals	50
From customer experience to human experience: Uses of systematized and non-systematized knowledge	50
Exploring the generative AI adoption in service industry: A mixed-method analysis	49
Quantifying consumers’ cost-value trade-offs on on-demand food delivery services: Value-of-time framework and partitioned pricing	49
Do SARS-CoV-2 safety measures affect visitors experience of traditional gastronomy, destination image and loyalty to a World Heritage City?	49
Editorial Board	49
Implementing multi-attribute utility theory in service recovery: An operational management perspective on online retailing	48
Understanding the effects of live streamers’ appearance and abilities in shaping consumer purchase: A cross-cultural empirical research	48
Impact of heuristic–systematic cues on the purchase intention of the electronic commerce consumer through the perception of product quality	48
Consumers’ usage of errand delivery services: The effects of service quality and consumer perception	48
Impact of COVID-19 pandemic on online consumption share: Evidence from China's mobile payment data	48
Effects of sentiment quantity, dispersion, and dissimilarity on online review forwarding behavior: An empirical analysis	48
Handwritten or machine-written? How typeface affects consumer forgiveness for brand failures	48
How gaming team participation fosters consumers’ social networks, communication and commitment	48
How violation of consumers’ expectations causes perceived betrayal and related behaviors: Theoretical perspectives from expectancy violation theory	47
The impact of online consumer review confusion on online shopping cart abandonment: A mediating role of perceived risk and moderating role of mindfulness	47
Emotion and trust in virtual service assistant design for effective service recovery	47
The effectiveness of human vs. AI voice-over in short video advertisements: A cognitive load theory perspective	47
Unveiling the symphony of experience: Exploring flow, inspiration, and revisit intentions among music festival attendees within the SOR model	47
Traditional vs. AI-generated brand personalities: Impact on brand preference and purchase intention	47

Social isolation and risk-taking behavior: The case of COVID-19 and cryptocurrency	47
Choose a mobile application or mobile website? Different effects of mobile channels on direct and indirect sales	47
Online shopping: How can algorithm performance expectancy enhance impulse buying?	46
The neurophysiological mechanisms underlying brand personality consumer attraction: EEG and GSR evidence	46
Vegan luxury for non-vegan consumers: Impacts on brand trust and attitude towards the firm	46
Reexamining emerging market animosity toward western developed countries: A social dilemma in physical retailing consumption under normative influence	46
Determining influence of service quality on user identification, belongingness, and satisfaction on mobile social media: Insight from emotional attachment perspective	46
Examining the influence of cultural and ethical ideology on consumers’ perceptions about the ethics of online retailers and its effects on their loyalty	46
Predicting sports fans’ engagement with culturally aligned social media content: A language expectancy perspective	46
The role of trust and privacy concerns in using social media for e-retail services: The moderating role of COVID-19	45
Drivers and impact of big data analytic adoption in the retail industry: A quantitative investigation applying structural equation modeling	45
How does the retailing industry decide the best replenishment strategy by utilizing technological support through blockchain?	45
Influencer marketing on TikTok: The effectiveness of humor and followers’ hedonic experience	45
The impact of blockchain technology on the online purchase behavior of green agricultural products	44
A conceptual model to imply a negative innovation assessment framework on consumer behaviors through the electronic business platforms	44
Images, reviews, and purchase intention on social commerce: The role of mental imagery vividness, cognitive and affective social presence	44
The new wave of AI-powered luxury brands online shopping experience: The role of digital multisensory cues and customers’ engagement	44
Artificial intelligence-generated virtual influencer: Examining the effects of emotional display on user engagement	44
Unveiling ways to reach organic purchase: Green perceived value, perceived knowledge, attitude, subjective norm, and trust	44
When do AI chatbots lead to higher customer satisfaction than human frontline employees in online shopping assistance? Considering product attribute type	44
I Am ChatGPT, the ultimate AI Chatbot! Investigating the determinants of users' loyalty and ethical usage concerns of ChatGPT	44
Why do consumers prefer one brand over another? The economics and sociology of brand competitiveness	44
Relative power of online buyers in regard to a store: How it encourages them to disclose their personal data?	44
Determinants of holistic passenger experience in public transportation: Scale development and validation	43
The betrayal puzzle: Unraveling the connection between inauthenticity, corporate wrongdoing and brand betrayal with avoidance and reparation	43
AMPS: Predicting popularity of short-form videos using multi-modal attention mechanisms in social media marketing environments	43
How do e-commerce anchors' characteristics influence consumers’ impulse buying? An emotional contagion perspective	43
Fashion consumption using minimalism: Exploring the relationship of consumer well-being and social connectedness	42
Hedonic service consumption and its dynamic effects on sales in the brick-and-mortar retail context	42
Protective measures against COVID-19 and the business strategies of the retail enterprises: Differences in gender, age, education, and income among shoppers	42
Accelerating new product diffusion: How lead users serve as opinion leaders in social networks	42
Is the online-offline buy-online-pickup-in-store retail strategy best among other product delivery strategies under variable lead time?	42
Better or Worse? Effects of online promotion habits on customer value: An empirical study	42
Show me insides: Investigating the influences of product exploded view on consumers’ mental imagery, comprehension, attitude, and purchase intention	42
There is a secret to success: Linking customer experience management practices to profitability	41
Exploring determinants of the green smart technology product adoption from a sustainability adapted value-belief-norm perspective	41
Importance of offline service quality in building loyalty of OC service brand	41
Can users embed their user experience in user-generated images? Evidence from JD.com	41
The impact of channel integration on consumers’ channel preferences: Do showrooming and webrooming behaviors matter?	41
Consumer rights or unethical behaviors: Exploring the impacts of retailer return policies	41
Incorporating sales and marketing considerations into a competitive multi-echelon distribution network design problem with pricing strategy in a stochastic environment	41
The influence of the ethics of E-retailers on online customer experience and customer satisfaction	40
New products or remanufactured products: Which is consumer-friendly under a closed-loop multi-level supply chain?	40
Examining the gamified effect of the blindbox design: The moderating role of price	40
Role of mobile food-ordering applications in developing restaurants’ brand satisfaction and loyalty in the pandemic period	40
Research on the influencing factors of consumers’ green purchase behavior in the post-pandemic era	40
On linking the perceived values of mobile shopping apps, customer well-being, and customer citizenship behavior: Moderating role of customer intimacy	40
Identifying the motivating factors to promote socially responsible consumption under circular economy: A perspective from norm activation theory	40
Revealing travellers’ satisfaction during COVID-19 outbreak: Moderating role of service quality	40
Impact of streamers’ characteristics on sales performance of search and experience products: Evidence from Douyin	40
Investigating older consumers’ acceptance factors of autonomous vehicles	39
Exploring phygital omnichannel luxury retailing for immersive customer experience: The role of rapport and social engagement	39
Using structural topic modelling to predict users’ sentiment towards intelligent personal agents. An application for Amazon’s echo and Google Home	39
The dark side of going green: Dark triad traits predict organic consumption through virtue signaling, status signaling, and praise from others	39
Factors that influence manufacturer and store brand behavioral loyalty	39
How the destination short video affects the customers' attitude: The role of narrative transportation	39
I, me, and my everything: Self conceptual traits and compulsive buying behavior	39
Is online-to-offline customer care support essential for consumer service?	39
Exploring the factors that drive millet consumption: Insights from regular and occasional consumers	38
Customers’ service-related engagement, experience, and behavioral intent: Moderating role of age	38
Unravelling the intellectual discourse of implicit consumer cognition: A bibliometric review	38
Branded app atmospherics: Examining the effect of pleasure–arousal–dominance in brand relationship building	38
Customization at a glance: Investigating consumer experiences in mobile commerce applications	37
From a functional service to an emotional ‘saviour’: A structural analysis of logistics values for in-home consumers	37
The way to generate customer citizenship behavior with customer experience	37
Linking short- and long-term impacts of the government, consumers, and manufacturers on NEV sales and market share in China	37
Impact of death-related media information on the effectiveness of in-feed advertising: A compensatory consumption perspective	37
Enjoy to read and enjoy to shop: An investigation on the impact of product information presentation on purchase intention in digital content marketing	37
Understanding consumer repurchase intentions towards luxury retail brands: Evidence from an emerging market	37
From popularity to pitfalls: Diagnosing consumer issues and engineering solutions for an ink-inspired mobile theme system	37
Predicting retail customers' distress in the finance industry: An early warning system approach	37
We match! Building online brand engagement behaviours through emotional and rational processes	37
Importance and performance in PLS-SEM and NCA: Introducing the combined importance-performance map analysis (cIPMA)	37
Sport event vs. art event? The effect of CSR-linked sponsorship event type on product purchase	37
Consumer preferences for the visual presentation of non-fungible tokens (NFTs) of luxury products: The role of perceived authenticity	37
The strength of stance: The impact of brand activism on resistance to negative information, purchasing, and premium paying intents across different types of failures	37
An empirical analysis of eWOM valence effects: Integrating stimulus-organism-response, trust transfer theory, and theory of planned behavior perspectives	36
Assessing customer passion, commitment, and word-of-mouth intentions in digital assistant usage: The moderating role of technology anxiety	36
Examining the influence of source factors and content characteristics of influencers' post on consumer engagement and purchase intention: A moderated analysis	36
The role of brand experience, brand resonance and brand trust in luxury consumption	36
Has the COVID-19 pandemic changed the influence of word-of-mouth on purchasing decisions?	36
Nitty-gritties of customer experience in metaverse retailing	36
“Take no risk!”: Immediate and delayed backfire-effect of risk-reducing messages in retailers' return and exchange policies	36
Understanding impulse buying in short video live E-commerce: The perspective of consumer vulnerability and product type	36
Retailing in the metaverse: A framework of managerial considerations for success	36
The time code of online consumption: Exploring the impact of work hours on online consumption in the retail industry	36
Self-service technology in supermarkets – Do frontline staff still matter?	35
Is the advertisement policy for dual-channel profitable for retailing and consumer service of a retail management system under emissions-controlled flexible production system?	35
Text mining analysis of retail and consumer service leaders' sustainability narratives: Are they actually true?	35
Sustainabilty and retail marketing: Corporate, product and store perspectives	35
Showing usage behavior or not? The effect of virtual influencers’ product usage behavior on consumers	35
The effect of matching promotion type with purchase type on green consumption	35
Visual elements in advertising enhance odor perception and purchase intention: The role of mental imagery in multi-sensory marketing.	35
The omni-channel approach: A utopia for companies?	35
Mindfully fashioned: Sustaining style through product value retention	35