Journal of Retailing and Consumer Services

Article	Citations
Unusual purchasing behavior during the early stages of the COVID-19 pandemic: The stimulus-organism-response approach	533
Panic buying in the COVID-19 pandemic: A multi-country examination	328
The effect of COVID-19 on consumer shopping behaviour: Generational cohort perspective	294
Do social media platforms develop consumer panic buying during the fear of Covid-19 pandemic	241
‘Instagram made Me buy it’: Generation Z impulse purchases in fashion industry	214
Why do retail consumers buy green apparel? A knowledge-attitude-behaviour-context perspective	210
Online consumer resilience during a pandemic: An exploratory study of e-commerce behavior before, during and after a COVID-19 lockdown	206
Shopping intention at AI-powered automated retail stores (AIPARS)	206
Why do people buy organic food? The moderating role of environmental concerns and trust	203
Managing the effectiveness of e-commerce platforms in a pandemic	195
Does environmentally responsible purchase intention matter for consumers? A predictive sustainable model developed through an empirical study	192
How attachment affects user stickiness on live streaming platforms: A socio-technical approach perspective	190
The effects of service quality, perceived value and trust in home delivery service personnel on customer satisfaction: Evidence from a developing country	181
Followers' engagement with instagram influencers: The role of influencers’ content and engagement strategy	171
Timed intervention in COVID-19 and panic buying	168
Humanizing voice assistant: The impact of voice assistant personality on consumers’ attitudes and behaviors	153
Sharing of fake news on social media: Application of the honeycomb framework and the third-person effect hypothesis	152
Unveiling ways to reach organic purchase: Green perceived value, perceived knowledge, attitude, subjective norm, and trust	147
Social commerce website design, perceived value and loyalty behavior intentions: The moderating roles of gender, age and frequency of use	144
Personalization and hedonic motivation in creating customer experiences and loyalty in omnichannel retail	143
Has financial attitude impacted the trading activity of retail investors during the COVID-19 pandemic?	142
Way to success: Understanding top streamer's popularity and influence from the perspective of source characteristics	141
The impact of online celebrity in livestreaming E-commerce on purchase intention from the perspective of emotional contagion	140
Augmented reality in smart retailing: A (n) (A) Symmetric Approach to continuous intention to use retail brands’ mobile AR apps	139
The panic buying behavior of consumers during the COVID-19 pandemic: Examining the influences of uncertainty, perceptions of severity, perceptions of scarcity, and anxiety	135

The role of utilitarian and hedonic aspects in the continuance intention to use social mobile apps	134
Customers’ service-related engagement, experience, and behavioral intent: Moderating role of age	134
You follow fitness influencers on YouTube. But do you actually exercise? How parasocial relationships, and watching fitness influencers, relate to intentions to exercise	134
An innovation resistance theory perspective on purchase of eco-friendly cosmetics	133
A study of antecedents and outcomes of social media WOM towards luxury brand purchase intention	132
Will artificial intelligence replace human customer service? The impact of communication quality and privacy risks on adoption intention	132
QR code and mobile payment: The disruptive forces in retail	132
Revisiting food delivery apps during COVID-19 pandemic? Investigating the role of emotions	124
Online shopping adoption during COVID-19 and social isolation: Extending the UTAUT model with herd behavior	123
A virtual market in your pocket: How does mobile augmented reality (MAR) influence consumer decision making?	123
Creating and detecting fake reviews of online products	121
The future of service: The power of emotion in human-robot interaction	120
What drives brand love for natural products? The moderating role of household size	119
Online purchase intention in Chinese social commerce platforms: Being emotional or rational?	115
Interactivity, Inspiration, and Perceived Usefulness! How retailers’ AR-apps improve consumer engagement through flow	114
Impact of online convenience on mobile banking adoption intention: A moderated mediation approach	113
Opinion leadership vs. para-social relationship: Key factors in influencer marketing	112
What motivates customers to shop in smart shops? The impacts of smart technology and technology readiness	111
“I follow what you post!”: The role of social media influencers’ content characteristics in consumers' online brand-related activities (COBRAs)	110
Why do people purchase from food delivery apps? A consumer value perspective	109
Information overload and fake news sharing: A transactional stress perspective exploring the mitigating role of consumers’ resilience during COVID-19	109
COVID-19 and retail: The catalyst for e-commerce in Belgium?	102
The role of perceived enjoyment and perceived informativeness in assessing the acceptance of AR wearables	102
Consumer perceived value and impulse buying behavior on mobile commerce: The moderating effect of social influence	101
Impact of customer experience on attitude and repurchase intention in online grocery retailing: A moderation mechanism of value Co-creation	101
Building influencers' credibility on Instagram: Effects on followers’ attitudes and behavioral responses toward the influencer	99
The role of cognitive and affective responses in the relationship between internal and external stimuli on online impulse buying behavior	98
Going digital? The impact of social media marketing on retail website traffic, orders and sales	97
Customer experience and commitment in retailing: Does customer age matter?	97
Positive and negative word of mouth (WOM) are not necessarily opposites: A reappraisal using the dual factor theory	97
Influencer marketing on TikTok: The effectiveness of humor and followers’ hedonic experience	96
Organic food corporate image and customer co-developing behavior: The mediating role of consumer trust and purchase intention	95
Drivers and impact of big data analytic adoption in the retail industry: A quantitative investigation applying structural equation modeling	93
Influencer marketing: Homophily, customer value co-creation behaviour and purchase intention	91
Role of consumer health consciousness, food safety & attitude on organic food purchase in emerging market: A serial mediation model	89
How customer engagement in the live-streaming affects purchase intention and customer acquisition, E-tailer's perspective	88
AI-chatbots on the services frontline addressing the challenges and opportunities of agency	88
Impact of apps aesthetics on revisit intentions of food delivery apps: The mediating role of pleasure and arousal	88
Social media and sustainable purchasing attitude: Role of trust in social media and environmental effectiveness	87
Are privacy concerns still relevant? Revisiting consumer behaviour in omnichannel retailing	87
A CSR perspective to foster employee creativity in the banking sector: The role of work engagement and psychological safety	83
Understanding the impact of online customers’ shopping experience on online impulsive buying: A study on two leading E-commerce platforms	83
Drivers and barriers of mobile payment adoption: Malaysian merchants' perspective	83
How mobile augmented reality applications affect continuous use and purchase intentions: A cognition-affect-conation perspective	83
Non-immersive virtual reality technologies in real estate: How customer experience drives attitudes toward properties and the service provider	82
The role of consumer-consumer interaction and consumer-brand interaction in driving consumer-brand engagement and behavioral intentions	81
Determinants of online food purchasing: The impact of socio-demographic and situational factors	81
Customers’ intention to adopt smart lockers in last-mile delivery service: A multi-theory perspective	79
How do customers change their purchasing behaviors during the COVID-19 pandemic?	79
What motivates users' viewing and purchasing behavior motivations in live streaming: A stream-streamer-viewer perspective	78

Effective influencer marketing: A social identity perspective	78
What drives brand love and purchase intentions toward the local food distribution system? A study of social media-based REKO (fair consumption) groups	78
M-commerce: The nexus between mobile shopping service quality and loyalty	77
Intrinsic motivation of luxury consumers in an emerging market	77
Consumer confidence and green purchase intention: An application of the stimulus-organism-response model	77
How the destination short video affects the customers' attitude: The role of narrative transportation	77
Integrated concepts of the UTAUT and TPB in virtual reality behavioral intention	77
Avatar-mediated experience in the metaverse: The impact of avatar realism on user-avatar relationship	76
Digital humans in fashion: Will consumers interact?	75
Service integration in omnichannel retailing and its impact on customer experience	75
Social anxiety as a moderator in consumer willingness to accept AI assistants based on utilitarian and hedonic values	74
Beyond good and bad: Challenging the suggested role of emotions in customer experience (CX) research	72
Pillars of sustainable food experiences in the luxury gastronomy sector: A qualitative exploration of Michelin-starred chefs’ motivations	72
The role of trust and privacy concerns in using social media for e-retail services: The moderating role of COVID-19	72
A detailed behavioral analysis on consumer and customer changing behavior with respect to social networking sites	72
Understanding the user satisfaction and loyalty of customer service chatbots	71
The impact of customer experience on consumer purchase intention in cross-border E-commerce——Taking network structural embeddedness as mediator variable	71
“Yes, we do. Why not use augmented reality?” customer responses to experiential presentations of AR-based applications	71
Building consumer loyalty through e-shopping experiences: The mediating role of emotions	71
Examining the role of receptivity to green communication, altruism and openness to change on young consumers’ intention to purchase green apparel: A multi-analytical approach	71
Factors affecting luxury consumers’ webrooming intention: A moderated-mediation approach	69
How background visual complexity influences purchase intention in live streaming: The mediating role of emotion and the moderating role of gender	69
The customer retail app experience: Implications for customer loyalty	69
Role of mobile food-ordering applications in developing restaurants’ brand satisfaction and loyalty in the pandemic period	68
Mobile payment apps filling value gaps: Integrating consumption values with initial trust and customer involvement	67
Do brands make consumers happy?- A masstige theory perspective	67
Behavioral reasoning perspectives to brand love toward natural products: Moderating role of environmental concern and household size	67
A study on factors affecting service quality and loyalty intention in mobile banking	66
Investigating the impact of social media images’ value, consumer engagement, and involvement on eWOM of a tourism destination: A transmittal mediation approach	66
When do AI chatbots lead to higher customer satisfaction than human frontline employees in online shopping assistance? Considering product attribute type	66
How can I Be as attractive as a Fitness YouTuber in the era of COVID-19? The impact of digital attributes on flow experience, satisfaction, and behavioral intention	64
A PLS-SEM approach to understanding E-SQ, E-Satisfaction and E-Loyalty for fashion E-Retailers in Spain	64
Chatbots in e-commerce: The effect of chatbot language style on customers’ continuance usage intention and attitude toward brand	64
Do brands’ social media marketing activities matter? A moderation analysis	63
Critical factors characterizing consumers’ intentions to use drones for last-mile delivery: Does delivery risk matter?	63
Enhancing the role of flow experience in social media usage and its impact on shopping	62
Exploring customer engagement in the product vs. service context	62
A green experience with eco-friendly cars: A young consumer electric vehicle rental behavioral model	62
Adopting autonomous vehicles: The moderating effects of demographic variables	61
Sustainably sustaining (online) fashion consumption: Using influencers to promote sustainable (un)planned behaviour in Europe's millennials	61
Assessing customers perception of online shopping risks: A structural equation modeling–based multigroup analysis	60
Examining consumer experience in using m-banking apps: A study of its antecedents and outcomes	60
Searching online and buying offline: Understanding the role of channel-, consumer-, and product-related factors in determining webrooming intention	60
Relative convenience, relative advantage, perceived security, perceived privacy, and continuous use intention of China’s WeChat Pay: A mixed-method two-phase design study	60
Is it all about consumer engagement? Explaining continuance intention for utilitarian and hedonic service consumption	58
Exploring the impact of chatbots on consumer sentiment and expectations in retail	58
Quality of channel integration and customer loyalty in omnichannel retailing: The mediating role of customer engagement and relationship program receptiveness	58
E-retail factors for customer activation and retention: An empirical study from Indian e-commerce customers	58
Change in technology-enabled omnichannel customer experiences in-store	58
Effects of human versus virtual human influencers on the appearance anxiety of social media users	57
A conceptual framework of the antecedents of customer journey satisfaction in omnichannel retailing	57
A cross cultural investigation of retailers commitment to CSR and customer citizenship behaviour: The role of ethical standard and value relevance	57
Can gamification increases consumers’ engagement in fitness apps? The moderating role of commensurability of the game elements	57
Purchasing natural personal care products in the era of fake news? The moderation effect of brand trust	57
The role of social media in internet banking transition during COVID-19 pandemic: Using multiple methods and sources in qualitative research	56
Exploring the factors of using mobile ticketing applications: Perspectives from innovation resistance theory	56
Consumer perceptions to support IoT based smart parcel locker logistics in China	56
Need for touch and haptic imagery: An investigation in online fashion shopping	56
Mining the text of online consumer reviews to analyze brand image and brand positioning	56
The effect of interior color on customers’ aesthetic perception, emotion, and behavior in the luxury service	56
Protective measures against COVID-19 and the business strategies of the retail enterprises: Differences in gender, age, education, and income among shoppers	56
‘Online Omnivores’ or ‘Willing but struggling’? Identifying online grocery shopping behavior segments using attitude theory	55
My style, my food, my waste! Consumer food waste-related lifestyle segments	55
Effect of community relationship management, relationship marketing orientation, customer engagement, and brand trust on brand loyalty: The case of a commercial bank in Thailand	55
Influence of augmented reality product display on consumers’ product attitudes: A product uncertainty reduction perspective	54
Social and personal factors influencing green customer citizenship behaviours: The role of subjective norm, internal values and attitudes	54
Marketing luxury services beyond affluence in the new normal: Insights from fine dining during the coronavirus pandemic	54
Mobile payment and online to offline retail business models	54
Are men from Mars, women from Venus? Examining gender differences towards continuous use intention of branded apps	54
Identifying emergence process of group panic buying behavior under the COVID-19 pandemic	54
Does sustainability really matter to consumers? Assessing the importance of online shop and apparel product attributes	53
Research on the influencing factors of consumers’ green purchase behavior in the post-pandemic era	53
How do virtual streamers affect purchase intention in the live streaming context? A presence perspective	53
Short-term or long-term cooperation between retailer and MCN? New launched products sales strategies in live streaming e-commerce	53
Electronic logistics service quality and repurchase intention in e-tailing: Catalytic role of shopping satisfaction, payment options, gender and returning experience	53
Mediating effects on the relationship between perceived service quality and public library app loyalty during the COVID-19 era	53
Trust me, I'm an influencer! - Causal recipes for customer trust in artificial intelligence influencers in the retail industry	52
Online food delivery companies' performance and consumers expectations during Covid-19: An investigation using machine learning approach	52
Changes in consumption patterns during the COVID-19 pandemic: Analyzing the revenge spending motivations of different emotional groups	51
Branded app atmospherics: Examining the effect of pleasure–arousal–dominance in brand relationship building	51

Exploring information technology success of Augmented Reality Retail Applications in retail food chain	51
Determinants of intention to use autonomous vehicles: Findings from PLS-SEM and ANFIS	50
Online shopping continuance after COVID-19: A comparison of Canada, Germany and the United States	50
The impact of voice assistants’ intelligent attributes on consumer well-being: Findings from PLS-SEM and fsQCA	50
Enhancing brand coolness through perceived luxury values: Insight from luxury fashion brands	50
What influences consumers’ intention to purchase organic personal care products? The role of social reassurance	50
Price image and the sugrophobia effect on luxury retail purchase intention	49
Advertisement policy for dual-channel within emissions-controlled flexible production system	48
Joint service, pricing and advertising strategies with tourists’ green tourism experience in a tourism supply chain	48
Revealing travellers’ satisfaction during COVID-19 outbreak: Moderating role of service quality	48
How augmented reality (AR) experience affects purchase intention in sport E-commerce: Roles of perceived diagnosticity, psychological distance, and perceived risks	48
Social determinants of panic buying behaviour amidst COVID-19 pandemic: The role of perceived scarcity and anticipated regret	48
Why do consumers buy green apparel? The role of dispositional traits, environmental orientation, environmental knowledge, and monetary incentive	48
The impact of hotel attributes, well-being perception, and attitudes on brand loyalty: Examining the moderating role of COVID-19 pandemic	48
The balancing act: How do moral norms and anticipated pride drive food waste/reduction behaviour?	48
The omni-channel approach: A utopia for companies?	47
Towards a Mobile App Diffusion of Innovations model: A multinational study of mobile wallet adoption	47
Understanding the omnichannel customer journey: The effect of online and offline channel interactivity on consumer value co-creation behavior	47
Assessing the influence of goal pursuit and emotional attachment on customer engagement behaviors	47
Restorative experiences and online tourists’ willingness to pay a price premium in an augmented reality environment	47
“I just like this e-Retailer”: Understanding online consumers repurchase intention from relationship quality perspective	47
The role of brand experience, brand resonance and brand trust in luxury consumption	47
The role of food eating values and exploratory behaviour traits in predicting intention to consume organic foods: An extended planned behaviour approach	47
Why consumers exaggerate in online reviews? Moral disengagement and dark personality traits	47
Exploring the factors influencing consumer engagement behavior regarding short-form video advertising: A big data perspective	47
Hi, May AI help you? An analysis of the barriers impeding the implementation and use of artificial intelligence-enabled virtual assistants in retail	46
Restaurant hygiene attributes and consumers’ fear of COVID-19: Does psychological distress matter?	46
The impact of service robots in retail: Exploring the effect of novelty priming on consumer behavior	46
Augmented reality shopping application usage: The influence of attitude, value, and characteristics of innovation	46
Fashion and the metaverse: Clarifying the domain and establishing a research agenda	46
Consumers’ personality and compulsive buying behavior: The role of hedonistic shopping experiences and gender in mediating-moderating relationships	46
The effects of the visual presentation of an Influencer's Extroversion on perceived credibility and purchase intentions—moderated by personality matching with the audience	45
Social media content strategy for sport clubs to drive fan engagement	45
Cross-national differences in big data analytics adoption in the retail industry	45
The role of product history in consumer response to online second-hand clothing retail service based on circular fashion	45
Role of consumption values in the luxury brand experience: Moderating effects of category and the generation gap	44
A tale of two recommender systems: The moderating role of consumer expertise on artificial intelligence based product recommendations	44
A cross cultural study of gender differences in omnichannel retailing contexts	44
The convenience of shopping via voice AI: Introducing AIDM	44
How customer experience incongruence affects omnichannel customer retention: The moderating role of channel characteristics	44
Managing service recovery experience: Effects of the forgiveness for older consumers	44
The impact of cross border E-tailer's return policy on consumer's purchase intention	44
Shifts in consumer behavior towards organic products: Theory-driven data analytics	44
Revenue management in a multi-level multi-channel supply chain considering pricing, greening, and advertising decisions	44
A sustainable step forward: Understanding factors affecting customers’ behaviour to purchase remanufactured products	43
The new wave of AI-powered luxury brands online shopping experience: The role of digital multisensory cues and customers’ engagement	43
Fruits and vegetable waste management behavior among retailers in Kumasi, Ghana	43
The role of trust in the relationship between consumers, producers and retailers of organic food: A sector-based approach	43
Exploring phygital omnichannel luxury retailing for immersive customer experience: The role of rapport and social engagement	43
To err is human: Tolerate humans instead of machines in service failure	42
Does retail type matter? Consumer responses to channel integration in omni-channel retailing	42
Go loud or go home? How power distance belief influences the effect of brand prominence on luxury goods purchase intention	42
The informational value of multi-attribute online consumer reviews: A text mining approach	42
The social significance of AI in retail on customer experience and shopping practices	42
Exploring customer experience during channel switching in omnichannel retailing context: A qualitative assessment	42
Fashion shopping on the go: A Dual-stage predictive-analytics SEM-ANN analysis on usage behaviour, experience response and cross-category usage	42
A neurophysiological exploration of the dynamic nature of emotions during the customer experience	42
Determining factors and impacts of the intention to adopt mobile banking app in Cameroon: Case of SARA by afriland First Bank	42
Chatbots and service failure: When does it lead to customer aggression	41
Who will adopt electric vehicles? Segmenting and exemplifying potential buyer heterogeneity and forthcoming research	41
Exploring the factors affecting customers’ intention to purchase a smart speaker	41
Patient experience in the digital age: An investigation into the effect of generational cohorts	41
Moving from multi-channel to Omni-channel retailing: Special issue introduction	41
Watching is valuable: Consumer views – Content consumption on OTT platforms	41
Pricing, greening, and transparency decisions considering the impact of government subsidies and CSR behavior in supply chain decisions	41
Age-related effects on environmentally sustainable purchases at the time of COVID-19: Evidence from Italy	41
The phenomenon of purchasing second-hand products by the BOP consumers	40
Standing up for or against: A text-mining study on the recommendation of mobile payment apps	40
What (de) motivates customers to use AI-powered conversational agents for shopping? The extended behavioral reasoning perspective	40
The use of event related potentials brain methods in the study of Conscious and unconscious consumer decision making processes	40
Consumer decision-making styles, involvement, and the intention to participate in online group buying	40
Determinants of purchase luxury counterfeit products in social commerce: The mediating role of compulsive internet use	40
Revenge buying after the lockdown: Based on the SOR framework and TPB model	40
Do promotion and prevention focus influence impulse buying: The role of mood regulation, shopping values, and impulse buying tendency	39
How online reviews and coupons affect sales and pricing: An empirical study based on e-commerce platform	39
Impact of visual information on online consumer review behavior: Evidence from a hotel booking website	39
Thanks COVID-19, I'll reconsider my purchase: Can fear appeal reduce online shopping cart abandonment?	39
Predictors of consumers’ willingness to share personal information with fashion sales robots	39
The link between corporate social responsibility and customer loyalty: Empirical evidence from the Islamic banking industry	39
Perceived values, platform attachment and repurchase intention in on-demand service platforms: A cognition-affection-conation perspective	39
Sustainable consumption and plastic packaging: Relationships among product involvement, perceived marketplace influence and choice behavior	39
Detection of potential customers’ empathy behavior towards customers' reviews	39
How to retain customers in omnichannel retailing: Considering the roles of brand experience and purchase behavior	38
The impact of COVID-19 on the evolution of online retail: The pandemic as a window of opportunity	38
Determinants of customers’ intentions towards environmentally sustainable banking: Testing the structural model	38
The effects of ad heuristic and systematic cues on consumer brand awareness and purchase intention: Investigating the bias effect of heuristic information processing	38
Impact of streamers’ characteristics on sales performance of search and experience products: Evidence from Douyin	38
RFM-based repurchase behavior for customer classification and segmentation	37
Do you bear to reject them? The effect of anthropomorphism on empathy and consumer preference for unattractive produce	37
How does shopping duration evolve and influence buying behavior? The role of marketing and shopping environment	37
Cooperative game analysis of coordination mechanisms under fairness concerns of a green retailer	37
Pricing and return strategy of online retailers based on return insurance	37
Analysis of the adoption of customer facing InStore technologies in retail SMEs	37
Impact of trust and knowledge in the food chain on motivation-behavior gap in green consumption	37
Linking transaction-specific satisfaction and customer loyalty – The case of casino resorts	37