Journal of Retailing and Consumer Services

Papers
(The TQCC of Journal of Retailing and Consumer Services is 28. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2020-10-01 to 2024-10-01.)
ArticleCitations
Unusual purchasing behavior during the early stages of the COVID-19 pandemic: The stimulus-organism-response approach533
Panic buying in the COVID-19 pandemic: A multi-country examination328
The effect of COVID-19 on consumer shopping behaviour: Generational cohort perspective294
Do social media platforms develop consumer panic buying during the fear of Covid-19 pandemic241
‘Instagram made Me buy it’: Generation Z impulse purchases in fashion industry214
Why do retail consumers buy green apparel? A knowledge-attitude-behaviour-context perspective210
Online consumer resilience during a pandemic: An exploratory study of e-commerce behavior before, during and after a COVID-19 lockdown206
Shopping intention at AI-powered automated retail stores (AIPARS)206
Why do people buy organic food? The moderating role of environmental concerns and trust203
Managing the effectiveness of e-commerce platforms in a pandemic195
Does environmentally responsible purchase intention matter for consumers? A predictive sustainable model developed through an empirical study192
How attachment affects user stickiness on live streaming platforms: A socio-technical approach perspective190
The effects of service quality, perceived value and trust in home delivery service personnel on customer satisfaction: Evidence from a developing country181
Followers' engagement with instagram influencers: The role of influencers’ content and engagement strategy171
Timed intervention in COVID-19 and panic buying168
Humanizing voice assistant: The impact of voice assistant personality on consumers’ attitudes and behaviors153
Sharing of fake news on social media: Application of the honeycomb framework and the third-person effect hypothesis152
Unveiling ways to reach organic purchase: Green perceived value, perceived knowledge, attitude, subjective norm, and trust147
Social commerce website design, perceived value and loyalty behavior intentions: The moderating roles of gender, age and frequency of use144
Personalization and hedonic motivation in creating customer experiences and loyalty in omnichannel retail143
Has financial attitude impacted the trading activity of retail investors during the COVID-19 pandemic?142
Way to success: Understanding top streamer's popularity and influence from the perspective of source characteristics141
The impact of online celebrity in livestreaming E-commerce on purchase intention from the perspective of emotional contagion140
Augmented reality in smart retailing: A (n) (A) Symmetric Approach to continuous intention to use retail brands’ mobile AR apps139
The panic buying behavior of consumers during the COVID-19 pandemic: Examining the influences of uncertainty, perceptions of severity, perceptions of scarcity, and anxiety135
Customers’ service-related engagement, experience, and behavioral intent: Moderating role of age134
You follow fitness influencers on YouTube. But do you actually exercise? How parasocial relationships, and watching fitness influencers, relate to intentions to exercise134
The role of utilitarian and hedonic aspects in the continuance intention to use social mobile apps134
An innovation resistance theory perspective on purchase of eco-friendly cosmetics133
Will artificial intelligence replace human customer service? The impact of communication quality and privacy risks on adoption intention132
QR code and mobile payment: The disruptive forces in retail132
A study of antecedents and outcomes of social media WOM towards luxury brand purchase intention132
Revisiting food delivery apps during COVID-19 pandemic? Investigating the role of emotions124
Online shopping adoption during COVID-19 and social isolation: Extending the UTAUT model with herd behavior123
A virtual market in your pocket: How does mobile augmented reality (MAR) influence consumer decision making?123
Creating and detecting fake reviews of online products121
The future of service: The power of emotion in human-robot interaction120
What drives brand love for natural products? The moderating role of household size119
Online purchase intention in Chinese social commerce platforms: Being emotional or rational?115
Interactivity, Inspiration, and Perceived Usefulness! How retailers’ AR-apps improve consumer engagement through flow114
Impact of online convenience on mobile banking adoption intention: A moderated mediation approach113
Opinion leadership vs. para-social relationship: Key factors in influencer marketing112
What motivates customers to shop in smart shops? The impacts of smart technology and technology readiness111
“I follow what you post!”: The role of social media influencers’ content characteristics in consumers' online brand-related activities (COBRAs)110
Information overload and fake news sharing: A transactional stress perspective exploring the mitigating role of consumers’ resilience during COVID-19109
Why do people purchase from food delivery apps? A consumer value perspective109
The role of perceived enjoyment and perceived informativeness in assessing the acceptance of AR wearables102
COVID-19 and retail: The catalyst for e-commerce in Belgium?102
Impact of customer experience on attitude and repurchase intention in online grocery retailing: A moderation mechanism of value Co-creation101
Consumer perceived value and impulse buying behavior on mobile commerce: The moderating effect of social influence101
Building influencers' credibility on Instagram: Effects on followers’ attitudes and behavioral responses toward the influencer99
The role of cognitive and affective responses in the relationship between internal and external stimuli on online impulse buying behavior98
Customer experience and commitment in retailing: Does customer age matter?97
Positive and negative word of mouth (WOM) are not necessarily opposites: A reappraisal using the dual factor theory97
Going digital? The impact of social media marketing on retail website traffic, orders and sales97
Influencer marketing on TikTok: The effectiveness of humor and followers’ hedonic experience96
Organic food corporate image and customer co-developing behavior: The mediating role of consumer trust and purchase intention95
Drivers and impact of big data analytic adoption in the retail industry: A quantitative investigation applying structural equation modeling93
Influencer marketing: Homophily, customer value co-creation behaviour and purchase intention91
Role of consumer health consciousness, food safety & attitude on organic food purchase in emerging market: A serial mediation model89
AI-chatbots on the services frontline addressing the challenges and opportunities of agency88
Impact of apps aesthetics on revisit intentions of food delivery apps: The mediating role of pleasure and arousal88
How customer engagement in the live-streaming affects purchase intention and customer acquisition, E-tailer's perspective88
Are privacy concerns still relevant? Revisiting consumer behaviour in omnichannel retailing87
Social media and sustainable purchasing attitude: Role of trust in social media and environmental effectiveness87
Understanding the impact of online customers’ shopping experience on online impulsive buying: A study on two leading E-commerce platforms83
A CSR perspective to foster employee creativity in the banking sector: The role of work engagement and psychological safety83
How mobile augmented reality applications affect continuous use and purchase intentions: A cognition-affect-conation perspective83
Drivers and barriers of mobile payment adoption: Malaysian merchants' perspective83
Non-immersive virtual reality technologies in real estate: How customer experience drives attitudes toward properties and the service provider82
Determinants of online food purchasing: The impact of socio-demographic and situational factors81
The role of consumer-consumer interaction and consumer-brand interaction in driving consumer-brand engagement and behavioral intentions81
How do customers change their purchasing behaviors during the COVID-19 pandemic?79
Customers’ intention to adopt smart lockers in last-mile delivery service: A multi-theory perspective79
What drives brand love and purchase intentions toward the local food distribution system? A study of social media-based REKO (fair consumption) groups78
What motivates users' viewing and purchasing behavior motivations in live streaming: A stream-streamer-viewer perspective78
Effective influencer marketing: A social identity perspective78
Consumer confidence and green purchase intention: An application of the stimulus-organism-response model77
How the destination short video affects the customers' attitude: The role of narrative transportation77
Integrated concepts of the UTAUT and TPB in virtual reality behavioral intention77
M-commerce: The nexus between mobile shopping service quality and loyalty77
Intrinsic motivation of luxury consumers in an emerging market77
Avatar-mediated experience in the metaverse: The impact of avatar realism on user-avatar relationship76
Service integration in omnichannel retailing and its impact on customer experience75
Digital humans in fashion: Will consumers interact?75
Social anxiety as a moderator in consumer willingness to accept AI assistants based on utilitarian and hedonic values74
The role of trust and privacy concerns in using social media for e-retail services: The moderating role of COVID-1972
Pillars of sustainable food experiences in the luxury gastronomy sector: A qualitative exploration of Michelin-starred chefs’ motivations72
Beyond good and bad: Challenging the suggested role of emotions in customer experience (CX) research72
A detailed behavioral analysis on consumer and customer changing behavior with respect to social networking sites72
Building consumer loyalty through e-shopping experiences: The mediating role of emotions71
“Yes, we do. Why not use augmented reality?” customer responses to experiential presentations of AR-based applications71
Understanding the user satisfaction and loyalty of customer service chatbots71
The impact of customer experience on consumer purchase intention in cross-border E-commerce——Taking network structural embeddedness as mediator variable71
Examining the role of receptivity to green communication, altruism and openness to change on young consumers’ intention to purchase green apparel: A multi-analytical approach71
The customer retail app experience: Implications for customer loyalty69
Factors affecting luxury consumers’ webrooming intention: A moderated-mediation approach69
How background visual complexity influences purchase intention in live streaming: The mediating role of emotion and the moderating role of gender69
Role of mobile food-ordering applications in developing restaurants’ brand satisfaction and loyalty in the pandemic period68
Do brands make consumers happy?- A masstige theory perspective67
Mobile payment apps filling value gaps: Integrating consumption values with initial trust and customer involvement67
Behavioral reasoning perspectives to brand love toward natural products: Moderating role of environmental concern and household size67
When do AI chatbots lead to higher customer satisfaction than human frontline employees in online shopping assistance? Considering product attribute type66
A study on factors affecting service quality and loyalty intention in mobile banking66
Investigating the impact of social media images’ value, consumer engagement, and involvement on eWOM of a tourism destination: A transmittal mediation approach66
Chatbots in e-commerce: The effect of chatbot language style on customers’ continuance usage intention and attitude toward brand64
How can I Be as attractive as a Fitness YouTuber in the era of COVID-19? The impact of digital attributes on flow experience, satisfaction, and behavioral intention64
A PLS-SEM approach to understanding E-SQ, E-Satisfaction and E-Loyalty for fashion E-Retailers in Spain64
Critical factors characterizing consumers’ intentions to use drones for last-mile delivery: Does delivery risk matter?63
Do brands’ social media marketing activities matter? A moderation analysis63
Exploring customer engagement in the product vs. service context62
A green experience with eco-friendly cars: A young consumer electric vehicle rental behavioral model62
Enhancing the role of flow experience in social media usage and its impact on shopping62
Sustainably sustaining (online) fashion consumption: Using influencers to promote sustainable (un)planned behaviour in Europe's millennials61
Adopting autonomous vehicles: The moderating effects of demographic variables61
Relative convenience, relative advantage, perceived security, perceived privacy, and continuous use intention of China’s WeChat Pay: A mixed-method two-phase design study60
Assessing customers perception of online shopping risks: A structural equation modeling–based multigroup analysis60
Examining consumer experience in using m-banking apps: A study of its antecedents and outcomes60
Searching online and buying offline: Understanding the role of channel-, consumer-, and product-related factors in determining webrooming intention60
Is it all about consumer engagement? Explaining continuance intention for utilitarian and hedonic service consumption58
Change in technology-enabled omnichannel customer experiences in-store58
E-retail factors for customer activation and retention: An empirical study from Indian e-commerce customers58
Exploring the impact of chatbots on consumer sentiment and expectations in retail58
Quality of channel integration and customer loyalty in omnichannel retailing: The mediating role of customer engagement and relationship program receptiveness58
Purchasing natural personal care products in the era of fake news? The moderation effect of brand trust57
Effects of human versus virtual human influencers on the appearance anxiety of social media users57
A conceptual framework of the antecedents of customer journey satisfaction in omnichannel retailing57
A cross cultural investigation of retailers commitment to CSR and customer citizenship behaviour: The role of ethical standard and value relevance57
Can gamification increases consumers’ engagement in fitness apps? The moderating role of commensurability of the game elements57
The role of social media in internet banking transition during COVID-19 pandemic: Using multiple methods and sources in qualitative research56
The effect of interior color on customers’ aesthetic perception, emotion, and behavior in the luxury service56
Protective measures against COVID-19 and the business strategies of the retail enterprises: Differences in gender, age, education, and income among shoppers56
Mining the text of online consumer reviews to analyze brand image and brand positioning56
Exploring the factors of using mobile ticketing applications: Perspectives from innovation resistance theory56
Consumer perceptions to support IoT based smart parcel locker logistics in China56
Need for touch and haptic imagery: An investigation in online fashion shopping56
My style, my food, my waste! Consumer food waste-related lifestyle segments55
‘Online Omnivores’ or ‘Willing but struggling’? Identifying online grocery shopping behavior segments using attitude theory55
Effect of community relationship management, relationship marketing orientation, customer engagement, and brand trust on brand loyalty: The case of a commercial bank in Thailand55
Mobile payment and online to offline retail business models54
Are men from Mars, women from Venus? Examining gender differences towards continuous use intention of branded apps54
Identifying emergence process of group panic buying behavior under the COVID-19 pandemic54
Influence of augmented reality product display on consumers’ product attitudes: A product uncertainty reduction perspective54
Social and personal factors influencing green customer citizenship behaviours: The role of subjective norm, internal values and attitudes54
Marketing luxury services beyond affluence in the new normal: Insights from fine dining during the coronavirus pandemic54
How do virtual streamers affect purchase intention in the live streaming context? A presence perspective53
Mediating effects on the relationship between perceived service quality and public library app loyalty during the COVID-19 era53
Short-term or long-term cooperation between retailer and MCN? New launched products sales strategies in live streaming e-commerce53
Research on the influencing factors of consumers’ green purchase behavior in the post-pandemic era53
Electronic logistics service quality and repurchase intention in e-tailing: Catalytic role of shopping satisfaction, payment options, gender and returning experience53
Does sustainability really matter to consumers? Assessing the importance of online shop and apparel product attributes53
Online food delivery companies' performance and consumers expectations during Covid-19: An investigation using machine learning approach52
Trust me, I'm an influencer! - Causal recipes for customer trust in artificial intelligence influencers in the retail industry52
Exploring information technology success of Augmented Reality Retail Applications in retail food chain51
Changes in consumption patterns during the COVID-19 pandemic: Analyzing the revenge spending motivations of different emotional groups51
Branded app atmospherics: Examining the effect of pleasure–arousal–dominance in brand relationship building51
What influences consumers’ intention to purchase organic personal care products? The role of social reassurance50
Determinants of intention to use autonomous vehicles: Findings from PLS-SEM and ANFIS50
Online shopping continuance after COVID-19: A comparison of Canada, Germany and the United States50
The impact of voice assistants’ intelligent attributes on consumer well-being: Findings from PLS-SEM and fsQCA50
Enhancing brand coolness through perceived luxury values: Insight from luxury fashion brands50
Price image and the sugrophobia effect on luxury retail purchase intention49
The impact of hotel attributes, well-being perception, and attitudes on brand loyalty: Examining the moderating role of COVID-19 pandemic48
Revealing travellers’ satisfaction during COVID-19 outbreak: Moderating role of service quality48
Advertisement policy for dual-channel within emissions-controlled flexible production system48
Social determinants of panic buying behaviour amidst COVID-19 pandemic: The role of perceived scarcity and anticipated regret48
The balancing act: How do moral norms and anticipated pride drive food waste/reduction behaviour?48
How augmented reality (AR) experience affects purchase intention in sport E-commerce: Roles of perceived diagnosticity, psychological distance, and perceived risks48
Joint service, pricing and advertising strategies with tourists’ green tourism experience in a tourism supply chain48
Why do consumers buy green apparel? The role of dispositional traits, environmental orientation, environmental knowledge, and monetary incentive48
The omni-channel approach: A utopia for companies?47
The role of brand experience, brand resonance and brand trust in luxury consumption47
Towards a Mobile App Diffusion of Innovations model: A multinational study of mobile wallet adoption47
Restorative experiences and online tourists’ willingness to pay a price premium in an augmented reality environment47
Understanding the omnichannel customer journey: The effect of online and offline channel interactivity on consumer value co-creation behavior47
“I just like this e-Retailer”: Understanding online consumers repurchase intention from relationship quality perspective47
The role of food eating values and exploratory behaviour traits in predicting intention to consume organic foods: An extended planned behaviour approach47
Exploring the factors influencing consumer engagement behavior regarding short-form video advertising: A big data perspective47
Assessing the influence of goal pursuit and emotional attachment on customer engagement behaviors47
Why consumers exaggerate in online reviews? Moral disengagement and dark personality traits47
Fashion and the metaverse: Clarifying the domain and establishing a research agenda46
Consumers’ personality and compulsive buying behavior: The role of hedonistic shopping experiences and gender in mediating-moderating relationships46
Hi, May AI help you? An analysis of the barriers impeding the implementation and use of artificial intelligence-enabled virtual assistants in retail46
Restaurant hygiene attributes and consumers’ fear of COVID-19: Does psychological distress matter?46
The impact of service robots in retail: Exploring the effect of novelty priming on consumer behavior46
Augmented reality shopping application usage: The influence of attitude, value, and characteristics of innovation46
The role of product history in consumer response to online second-hand clothing retail service based on circular fashion45
The effects of the visual presentation of an Influencer's Extroversion on perceived credibility and purchase intentions—moderated by personality matching with the audience45
Social media content strategy for sport clubs to drive fan engagement45
Cross-national differences in big data analytics adoption in the retail industry45
How customer experience incongruence affects omnichannel customer retention: The moderating role of channel characteristics44
Shifts in consumer behavior towards organic products: Theory-driven data analytics44
Revenue management in a multi-level multi-channel supply chain considering pricing, greening, and advertising decisions44
The impact of cross border E-tailer's return policy on consumer's purchase intention44
A tale of two recommender systems: The moderating role of consumer expertise on artificial intelligence based product recommendations44
A cross cultural study of gender differences in omnichannel retailing contexts44
The convenience of shopping via voice AI: Introducing AIDM44
Role of consumption values in the luxury brand experience: Moderating effects of category and the generation gap44
Managing service recovery experience: Effects of the forgiveness for older consumers44
A sustainable step forward: Understanding factors affecting customers’ behaviour to purchase remanufactured products43
The new wave of AI-powered luxury brands online shopping experience: The role of digital multisensory cues and customers’ engagement43
The role of trust in the relationship between consumers, producers and retailers of organic food: A sector-based approach43
Exploring phygital omnichannel luxury retailing for immersive customer experience: The role of rapport and social engagement43
Fruits and vegetable waste management behavior among retailers in Kumasi, Ghana43
Does retail type matter? Consumer responses to channel integration in omni-channel retailing42
The social significance of AI in retail on customer experience and shopping practices42
A neurophysiological exploration of the dynamic nature of emotions during the customer experience42
Determining factors and impacts of the intention to adopt mobile banking app in Cameroon: Case of SARA by afriland First Bank42
Fashion shopping on the go: A Dual-stage predictive-analytics SEM-ANN analysis on usage behaviour, experience response and cross-category usage42
Exploring customer experience during channel switching in omnichannel retailing context: A qualitative assessment42
Go loud or go home? How power distance belief influences the effect of brand prominence on luxury goods purchase intention42
The informational value of multi-attribute online consumer reviews: A text mining approach42
To err is human: Tolerate humans instead of machines in service failure42
Chatbots and service failure: When does it lead to customer aggression41
Who will adopt electric vehicles? Segmenting and exemplifying potential buyer heterogeneity and forthcoming research41
Age-related effects on environmentally sustainable purchases at the time of COVID-19: Evidence from Italy41
Patient experience in the digital age: An investigation into the effect of generational cohorts41
Pricing, greening, and transparency decisions considering the impact of government subsidies and CSR behavior in supply chain decisions41
Exploring the factors affecting customers’ intention to purchase a smart speaker41
Watching is valuable: Consumer views – Content consumption on OTT platforms41
Moving from multi-channel to Omni-channel retailing: Special issue introduction41
Determinants of purchase luxury counterfeit products in social commerce: The mediating role of compulsive internet use40
Standing up for or against: A text-mining study on the recommendation of mobile payment apps40
The phenomenon of purchasing second-hand products by the BOP consumers40
Revenge buying after the lockdown: Based on the SOR framework and TPB model40
What (de) motivates customers to use AI-powered conversational agents for shopping? The extended behavioral reasoning perspective40
The use of event related potentials brain methods in the study of Conscious and unconscious consumer decision making processes40
Consumer decision-making styles, involvement, and the intention to participate in online group buying40
Do promotion and prevention focus influence impulse buying: The role of mood regulation, shopping values, and impulse buying tendency39
Predictors of consumers’ willingness to share personal information with fashion sales robots39
Detection of potential customers’ empathy behavior towards customers' reviews39
Thanks COVID-19, I'll reconsider my purchase: Can fear appeal reduce online shopping cart abandonment?39
How online reviews and coupons affect sales and pricing: An empirical study based on e-commerce platform39
Impact of visual information on online consumer review behavior: Evidence from a hotel booking website39
Perceived values, platform attachment and repurchase intention in on-demand service platforms: A cognition-affection-conation perspective39
Sustainable consumption and plastic packaging: Relationships among product involvement, perceived marketplace influence and choice behavior39
The link between corporate social responsibility and customer loyalty: Empirical evidence from the Islamic banking industry39
Determinants of customers’ intentions towards environmentally sustainable banking: Testing the structural model38
How to retain customers in omnichannel retailing: Considering the roles of brand experience and purchase behavior38
Impact of streamers’ characteristics on sales performance of search and experience products: Evidence from Douyin38
The effects of ad heuristic and systematic cues on consumer brand awareness and purchase intention: Investigating the bias effect of heuristic information processing38
The impact of COVID-19 on the evolution of online retail: The pandemic as a window of opportunity38
How social capital builds online brand advocacy in luxury social media brand communities37
Do you bear to reject them? The effect of anthropomorphism on empathy and consumer preference for unattractive produce37
Linking transaction-specific satisfaction and customer loyalty – The case of casino resorts37
Analysis of the adoption of customer facing InStore technologies in retail SMEs37
Impact of trust and knowledge in the food chain on motivation-behavior gap in green consumption37
How does shopping duration evolve and influence buying behavior? The role of marketing and shopping environment37
Cooperative game analysis of coordination mechanisms under fairness concerns of a green retailer37
Pricing and return strategy of online retailers based on return insurance37
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