Journal of Retailing and Consumer Services

Article	Citations
Came and gone? A longitudinal study of the effects of COVID-19 on tourism purchasing intentions	340
Trauma's effects on shopper choice confusion: The role of psychological hardiness and retailer strategies as mitigating factors	249
Gracefully yours: Would snap judgments of one's subtle graceful movements lead to inferences about their emotional intelligence?	241
The effects of constrained mobile coupons in the mobile channel	237
Icing on the cake or gilding the lily? The impact of high-modified model images on purchase intention	226
Bridging the intention-behavior-gap through digitalized information (?) - Two laboratory experiments in the textile industry	204
Platform's premium store brand introduction and sales mode selection strategies with the cost-advantageous manufacturer	192
Antecedents and consequences of customer flexibility: Establishing the link to firm competitive advantage	188
The social media response to the rollout of legalized cannabis retail in Ontario, Canada	187
Predicting label brand loyalty: A comparison of two models using a partial least square-structural equation modeling	183
Balancing identity diversity and product contexts: Understanding consumer trust in AI-enhanced chatbot services	179
Conflict management capabilities in franchising	177
Brand competitiveness antecedents: The interaction effects of marketing and R&D expenditure	172
Continuous increasing consumer service for multi-item dual-channel retail management	163
A study on factors affecting service quality and loyalty intention in mobile banking	162
Does educating customers create positive word of mouth?	158
Mobile payment apps filling value gaps: Integrating consumption values with initial trust and customer involvement	155
Psychological pricing: Myth or reality? The impact of nine-ending prices on purchasing attitudes and brand revenue	150
Enjoy to read and enjoy to shop: An investigation on the impact of product information presentation on purchase intention in digital content marketing	149
The biasing effect of evocative attributes at the implicit and explicit level: The tradition halo and the industrial horn in food products evaluations	147
Branded app atmospherics: Examining the effect of pleasure–arousal–dominance in brand relationship building	147
Research on the influencing factors of consumers’ green purchase behavior in the post-pandemic era	147
Determining factors and impacts of the intention to adopt mobile banking app in Cameroon: Case of SARA by afriland First Bank	138
Consumer rights or unethical behaviors: Exploring the impacts of retailer return policies	137
Role of mobile food-ordering applications in developing restaurants’ brand satisfaction and loyalty in the pandemic period	133

From virtual to reality: The power of augmented reality in triggering impulsive purchases	132
Identifying the motivating factors to promote socially responsible consumption under circular economy: A perspective from norm activation theory	125
Embracing digital companions: Unveiling customer engagement with anthropomorphic AI service robots in cross-cultural context	124
How violation of consumers’ expectations causes perceived betrayal and related behaviors: Theoretical perspectives from expectancy violation theory	123
How anticipated pride and guilt influence green consumption in the Middle East: The moderating role of environmental consciousness	123
Understanding information disclosures and privacy sensitivity on short-form video platforms: An empirical investigation	122
On linking the perceived values of mobile shopping apps, customer well-being, and customer citizenship behavior: Moderating role of customer intimacy	122
Emotion and trust in virtual service assistant design for effective service recovery	121
Effects of in-store live stream on consumers’ offline purchase intention	120
Customers’ service-related engagement, experience, and behavioral intent: Moderating role of age	119
Green influencers and consumers’ decoupling behaviors for parasocial relationships and sustainability. A comparative study between Korea and Vietnam	119
The neurophysiological mechanisms underlying brand personality consumer attraction: EEG and GSR evidence	119
Understanding consumer repurchase intentions towards luxury retail brands: Evidence from an emerging market	118
GNN-IR: Examining graph neural networks for influencer recommendations in social media marketing	117
Artificial intelligence-generated virtual influencer: Examining the effects of emotional display on user engagement	117
Customizing a consumers’ story for you: The impact of protagonist geographical distance on willingness to share	116
Continuance intention to use self-delivery boxes: An empirical study in Tianjin, China	116
The impact of reverse logistics process coordination on third party relationship quality: A moderated mediation model for multichannel retailers in the fashion industry	115
Green consumption behavior prediction based on fan-shaped search mechanism fruit fly algorithm optimized neural network	114
The effects of hedonic shopping values on loyalty towards small retailers: The moderating role of trust	114
The role of socially rich photos in generating favorable donation behavior on charity websites	113
Food waste in the retail sector: A survey-based evidence from Central and Eastern Europe	113
Men on a mission, women on a journey - Gender differences in consumer information search behavior via SNS: The perceived value perspective	111
Do people really want fast and precisely scheduled delivery? E-commerce customers' valuations of home delivery timing	108
Precision marketing for newly-launched products: How to offer free trials to consumers?	107
The use of (non)exotic leathers by (non)favourite luxury brands: An attachment theory perspective	105
Distinguishing between the impact of social media public and private compliments on customers’ future service recovery expectations	104
From feeling like home to being at home: The negative outcomes of attachment to commercial places	103
Product lifespan extension of technology products: Exploring perceptions, value-beliefs, motives and attitudes in American and Spanish consumers	102
How a “China-made” label influences Chinese Youth's product evaluation: The priming effect of patriotic and nationalistic news	102
Saudi millennials’ panic buying behavior during pandemic and post-pandemic: Role of social media addiction and religious values and commitment	101
Loyalty programs, loyalty engagement and customer engagement with the company brand: Consumer-centric behavioral psychology insights from three industries	101
Factors influencing recommendations for women's clothing satisfaction: A latent dirichlet allocation approach using online reviews	100
Beyond classical van Westendorp: Assessing price sensitivity for variants of algae-based meat substitutes	99
Can consumer engagement on social media affect brand extension success? The case of luxury fashion brands and restaurants	97
Retailers, don't ignore me on social media! The importance of consumer-brand interactions in raising purchase intention - Privacy the Achilles heel	94
SIoT robots and consumer experiences in retail: Unpacking repeat purchase intention drivers leveraging computers are social actors (CASA) paradigm	93
The organic odyssey: Navigating the influence of attitude on purchase intent, mediated by perceived value, quality, and price in India	92
The effect of matching promotion type with purchase type on green consumption	92
Curation subscription box services: Implications for the pet industry	92
Avatars of influence: Understanding how virtual influencers trigger consumer engagement on online booking platforms	91
Consumer acceptance of social robots in domestic settings: A human-robot interaction perspective	91
Ethical marketing framework for metaverse simulated experiences of tourism (SET): An exploration of consumers’ aspirations and fears	91
Emotional contagion triggered by online consumer reviews: Evidence from a neuroscience study	88
Will artificial intelligence replace human customer service? The impact of communication quality and privacy risks on adoption intention	87
Customers who misbehave: Identifying restaurant guests “acting out” via asymmetric case models	86
Do you create your content yourself? Using generative artificial intelligence for social media content creation diminishes perceived brand authenticity	85
Combining sell-out data with shopper behaviour data for category performance measurement: The role of category conversion power	85
Luxury fashion games are so cool! Predicting awareness, perceived quality, and loyalty	84
Brand extension or co-branding: The consumer's attribution of responsibility to the crossover strategies of heritage brands	84

The multiple effects of service innovation and quality on transitional and electronic word-of-mouth in predicting customer behaviour	84
Online shopping continuance after COVID-19: A comparison of Canada, Germany and the United States	83
The market-based assets theory of brand competition	83
Customer inspiration in retailing: The role of perceived novelty and customer loyalty across offline and online channels	83
The harmonious role of channel integration and logistics service in Omnichannel retailing: The case of IKEA	83
Interactive effects of social norms and information framing on consumers' willingness of food waste reduction behavior	82
How household food shopping behaviors changed during COVID-19 lockdown period: Evidence from Beijing, China	79
Consumer orientations of secondhand fashion shoppers: The role of shopping frequency and store type	79
Background music tempo effects on food evaluations and purchase intentions	79
Extrinsic and intrinsic motivators for usage continuance of hedonic mobile apps	78
Mobile shopping intensity: Consumer demographics and motivations	78
Social media user behavior analysis applied to the fashion and apparel industry in the big data era	77
Barriers of food delivery applications: A perspective from innovation resistance theory using mixed method	77
Recovering customer satisfaction after a chatbot service failure – The effect of gender	76
Experience intensification to purchase intentions of derivative works in service-intensive industries: An empirical study	76
The determinants of Women's redemption of geo-targeted m-coupons	74
Determinants of virtual reality stores influencing purchase intention: An interpretive structural modeling approach	74
Psychographic segmentation of multichannel customers: investigating the influence of individual differences on channel choice and switching behavior	74
“Yes, we do. Why not use augmented reality?” customer responses to experiential presentations of AR-based applications	74
The power of endorsement in upcycled food promotion: Investigating the moderating effect of perceived food familiarity	74
Polluted cognition: The effect of air pollution on online purchasing behavior	74
Seeking stability or change? Retailers’ organizational legitimacy, strategic orientation and cross-channel integration	73
Evaluating regression techniques for service advisor performance analysis in automotive dealerships	73
When less is more? The contingent effect of product supply limitation in the release of new electronic products	73
In pursuit of service encounter quality: Will service-oriented high-performance work systems benefit high-contact service industries?	73
Cosmetics makers have always sold ‘hope in a jar’! Understanding the cosmetics purchase intention in the Chinese mobile commerce environment	72
Adverse effect of social media on generation Z user's behavior: Government information support as a moderating variable	71
Reconciling conflict of interests in a green retailing channel with green sales effort	71
Information overload and fake news sharing: A transactional stress perspective exploring the mitigating role of consumers’ resilience during COVID-19	71
Beyond and beneath the Metaverse dazzle: The interplay of VR and blockchain-based social exchanges and affordances in determining NFT trading user experience	71
Do you bear to reject them? The effect of anthropomorphism on empathy and consumer preference for unattractive produce	71
Online channel strategies under different offline channel power structures	70
Standing up for or against: A text-mining study on the recommendation of mobile payment apps	69
The investigation of green purchasing behavior in China: A conceptual model based on the theory of planned behavior and self-determination theory	68
Checkout button and online consumer impulse-buying behavior in social commerce: A trust transfer perspective	68
Risk management for barter exchange policy under retail industry	68
Understanding customer participation in CSR activities: The impact of perceptions of CSR, affective commitment, brand equity, and corporate reputation	68
Impact of perceived value, positive emotion, product coolness and Mianzi on new energy vehicle purchase intention	67
How does AI technology integration affect employees’ proactive service behaviors? A transactional theory of stress perspective	67
Sustainable service product design method: Focus on customer demands and triple bottom line	66
Editorial Board	65
Determinants of switching intention from web-based stores to retail apps: Habit as a moderator	65
Where to refuel: Modeling on-the-way choice of convenience outlet	65
Bridging the gap: Exploring the nexus of service robot personalization, customer identification, and citizenship behaviors	65
Enhancing consumer well-being through the citizenship experience	65
Does human value-expressive brand anthropomorphism on social media lead to greater brand competitiveness?	65
The role of temporal distance, conspicuous consumption, and multisensory interfaces on consumer judgments in metaverse	65
Miracle in the evening: Explaining the boundary condition of consumer's self-control on purchase intention of near-expired products	63
Finding the best creation strategy: How influencer's photo-editing behavior affects consumer's engagement intention	63
Effects of characteristics of in-store retail technology on customer citizenship behavior	63
Exploring the effect of empathic response and its boundaries in artificial intelligence service recovery	63
Clean labeling: Is it about the presence of benefits or the absence of detriments? Consumer response to personal care claims	63
RFM-based repurchase behavior for customer classification and segmentation	63
Deposit AI as the “invisible hand” to make the resale easier: A moderated mediation model	63
Exploring cognitive-behavioral drivers impacting consumer continuance intention of fitness apps using a hybrid approach of text mining, SEM, and ANN	62
Differentiated consumer forgiveness for different corporate social irresponsibility domains: The moderating role of corporate reputation and patriotism	62
Making decision with an alternative mind-set: Predicting entrepreneurial intention toward f-commerce in a cross-country context	62
Consumers' switching intention towards E-commerce platforms’ store-to-store pickup services: The application of the extended PPM model	62
How do firms handle variability in customer experience? A dynamic approach to better understanding customer retention	62
Retail value creation through augmented reality: The role of task-technology fit, consumer knowledge, and personality	61
Chatbots in e-commerce: The effect of chatbot language style on customers’ continuance usage intention and attitude toward brand	61
Purchasing natural personal care products in the era of fake news? The moderation effect of brand trust	61
How IT affordances influence customer engagement in live streaming commerce? A dual-stage analysis of PLS-SEM and fsQCA	61
A neural network based price sensitive recommender model to predict customer choices based on price effect	61
Does green brand anthropomorphism influence repurchase intention? Understanding the impact of brand warmth, psychological ownership, and self-brand congruity	61
Decisions with ChatGPT: Reexamining choice overload in ChatGPT recommendations	60
The role of influencer–follower congruence in the relationship between influencer marketing and purchase behaviour	60
Influence of perceived value on omnichannel usage: Mediating and moderating roles of the omnichannel shopping habit	60
Counterfeit brands and Machiavellianism: Consequences of counterfeit use for social perception	59
The impact of the Seller's facial image on consumer purchase behavior in peer-to-peer accommodation platforms	59
Are we ready for metaverse adoption in the service industry? Theoretically exploring the barriers to successful adoption	59
Implications of counterfeiting and differentiation on online knowledge services with suitability upgrades	59
Counterfeit conundrum: Insights into bottom of the pyramid consumer behavior in India	58
From human to virtual: Unmasking consumer switching intentions to virtual influencers by an integrated fsQCA and NCA method	58
Nonverbal communication of dual anchors in live streaming and its effects on sales	58
Tailoring customer segmentation strategies for luxury brands in the NFT market – The case of SUPERGUCCI	58
More gain, more give? The impact of brand community value on users’ value co-creation	57
Dealing with poor online ratings in the hospitality service industry: The mitigating power of corporate social responsibility activities	57
Exploring the core factors of online purchase decisions by building an E-Commerce network evolution model	57
Editorial Board	57

Don't miss the boat when consumers are in-store! Exploring the use of point-of-purchase displays to promote green and non-green products	57
Reputation vs. price: Sequential recommendations based on cue diagnosticity theory	56
The mediating effect of user satisfaction and the moderated mediating effect of AI anxiety on the relationship between perceived usefulness and subscription payment intention	56
Authenticity, fit and product type: Testing a celebrity brand extension model cross-culturally	56
Encourage sustainable consumption among the elderly through generativity	56
Retail franchise ecosystem dynamics: Insights from countries of varied development levels	55
Optimal pricing in social networks considering reference price effect	55
Manufacturer encroachment through live streaming considering consumer disappointment aversion	55
Eye-opening! Exploring uncertainty marketing through hedonic blind box collectibles	55
Does social trust always explain the active use of sharing-based programs?: A cross-national comparison of Indian and U.S. rideshare consumers	55
How do online sales channels affect global product purchases? The role of CSR and cross-country differences	55
Relating brand anxiety, brand hatred and obsess: Moderating role of age and brand affection	55
Watching is valuable: Consumer views – Content consumption on OTT platforms	55
Bandwagon vs snob luxuries: Targeting consumers based on uniqueness dominance	54
Managing privacy paradox through national culture: Reshaping online retailing strategy	54
The golden mean: Research on the mechanism of customer participation in employee service innovation	54
Determinants of the continuance use of smart shopping carts: Findings from PLS-SEM and NCA	54
Enhance understandings of Online Food Delivery's service quality with online reviews	54
A quality function deployment framework for service strategy planning	54
Optimizing customer engagement content strategy in retail and E-tail: Available on online product review videos	54
Less light, better bite: How ambient lighting influences taste perceptions	54
Why do we prefer humans to artificial intelligence in telemarketing? A mind perception explanation	53
Consumers’ personality and compulsive buying behavior: The role of hedonistic shopping experiences and gender in mediating-moderating relationships	53
Consumer confidence and green purchase intention: An application of the stimulus-organism-response model	53
Does playing a video game really result in improvements in psychological well-being in the era of COVID-19?	53
Building value with packaging: Development and validation of a measurement scale	52
A CSR perspective to foster employee creativity in the banking sector: The role of work engagement and psychological safety	52
Why and when firms respond accommodatively to the product-harm crisis: An institutional perspective	52
Location effects: Geo-spatial and socio-demographic determinants of sales dynamics in brick-and-mortar retail stores	52
A sustainable step forward: Understanding factors affecting customers’ behaviour to purchase remanufactured products	52
Interplays between manufacturer advertising and retailer store brand introduction: Agency vs. wholesale contracts	52
The impact of customer-generated evaluation information on sales in online platform-based markets	52
Consumers and service robots: Power relationships amid COVID-19 pandemic	51
Changes and determinants of consumer shopping behavior in E-commerce and social media product Muslimah	51
How do relational bonds affect user engagement in e-commerce livestreaming? The mediating role of trust	51
How customer engagement in the live-streaming affects purchase intention and customer acquisition, E-tailer's perspective	50
Credibility and price premium-based competitiveness for industrial brands	50
Transformed virtual concepts into reality: Linkage the viewpoint of entrepreneurial passion, technology adoption propensity and advantage to usage intention	50
Exploring information technology success of Augmented Reality Retail Applications in retail food chain	49
The retailer's brand promotion strategy under competition: The impact of supply uncertainty	49
Stocking up on hand sanitizer: Pandemic lessons for retailers and consumers	49
Unveiling insights from online shopping carnivals: A pre-vs-post analysis	49
How to make busy individuals donate more? The matching effect of charitable appeals and busyness on willingness to donate	49
Towards a Mobile App Diffusion of Innovations model: A multinational study of mobile wallet adoption	49
Cafe geography tells how locations vary across retail models	49
A two-generation new product model by considering forward-looking customers: Dynamic pricing and advertising optimization	49
Organizational structure and store performance in the grocery retail industry: The moderating role of narcissistic leadership	49
Coupon promotion and inventory strategies of a supplier considering an e-commerce platform's omnichannel coupons	49
Minority service providers serving majority group customers: The relations between power attribution, empathy and emotional labor	49
How can Indian small-scale fashion retailers survive COVID-19 disruption?-A Brand Portfolio Optimization Perspective	49
SKU performance and distribution: A large-scale analysis of the role of product characteristics with store scanner data	49
Editorial Board	49
Engaging in unpaid jobs out of free will: an attribution theory perspective on the effects of supervisor support attributions on volunteers' service quality	49
Enhancing brand equity through multidimensional brand authenticity in the fashion retailing	49
Service with improper requests: How fellow customers interpret Employee's judgment call	48
Low-frequency, high-impact: Discovering important rare events from UGC	48
Effect of WeChat interaction on brand evaluation: A moderated mediation model of para-social interaction and affiliative tendency	48
Do myriad e-channels always create value for customers? A dynamic analysis of the perceived value of a digital information product during the usage phase	48
Do sales control systems affect service–sales ambidexterity and salesperson performance? A job demands–resources perspective	48
Dynamic cooperative promotion in the presence of consumer reference effect with competing retailers	48
Price and quality decisions in a vertically-differentiated supply chain with an “Online-to-Store” channel	48
Metaverse friends with social benefits: Effects of social identity on the intention to purchase virtual products through site attachment, user engagement, and public self-consciousness	48
When a clean scent soothes the soul: Developing a positive attitude toward sharing service space with strangers	48
Customer segmentation by web content mining	48
Retail futures: Customer experience, phygital retailing, and the Experiential Retail Territories perspective	47
Self-reliance vs. Dependence: Optimal live streaming strategies selection for E-retailers at different developmental stages	47
Can mobile promotion automation decrease overall purchases? The role of promotion pattern predictability in customer habit formation	47
Advertisement policy for dual-channel within emissions-controlled flexible production system	47
Editorial Board	47
Orchestrating retail in small cities	47
“From expectations to frustrations”: Dissecting negative experiences to understand negative word-of-mouth in online grocery services	46
Customer engagement outcomes in mobile applications: Self-congruence as a moderator	46
The role of memorable experience and emotional intelligence in senior customer loyalty to geriatric hotels	46
Perceived values, platform attachment and repurchase intention in on-demand service platforms: A cognition-affection-conation perspective	46
Hedonic consumption experience in videogaming: A multidimensional perspective	46
Managing advertising investments in marketing channels	46
Exploring consumers’ competence, autonomy and relatedness needs in the adoption of facial recognition payment technology	46
Brand personality appeal in retailing: Comparing fashion- and grocery retailing	45
The role of interactivity from Instagram advertisements in shaping young female fashion consumers’ perceived value and behavioral intentions	45
The crisis cloud's silver linings: The effects of hope and gratitude on employee burnout and engagement	45
Consumers’ attention, experience, and action to organic consumption: The moderating role of anticipated pride and moral obligation	45
Effect of community relationship management, relationship marketing orientation, customer engagement, and brand trust on brand loyalty: The case of a commercial bank in Thailand	45
Impact of apps aesthetics on revisit intentions of food delivery apps: The mediating role of pleasure and arousal	45
Technology roadmapping for the e-commerce sector: A text-mining approach	45
Healing or hesitation? The impact of anthropomorphism on consumers' repair intentions for products	45
Consumer perceived value and impulse buying behavior on mobile commerce: The moderating effect of social influence	45
Measuring the impact of online reviews on consumer purchase decisions – A scale development study	45
Understanding shoppers’ cross-channel analysis of influencing factors of online and offline channels: Evidence from clothing product	45
Exploring antecedents impacting user satisfaction with voice assistant app: A text mining-based analysis on Alexa services	45
Unlocking potential: An integrated approach using PLS-SEM, NCA, and fsQCA for informed decision making	44
Marketplace, reseller, or web-store channel: The impact of return policy and cross-channel spillover from marketplace to web-store	44
Supervisor incivility and frontline employees’ performance amid the COVID-19 pandemic: A multilevel moderated mediation analysis	44
Editorial Board	44
Appreciation vs. apology: Research on the influence mechanism of chatbot service recovery based on politeness theory	44
Don't tell me you are sorry with a gift: The negative consequences of apology gifts	44