Journal of Retailing and Consumer Services

Papers
(The H4-Index of Journal of Retailing and Consumer Services is 77. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2020-10-01 to 2024-10-01.)
ArticleCitations
Unusual purchasing behavior during the early stages of the COVID-19 pandemic: The stimulus-organism-response approach533
Panic buying in the COVID-19 pandemic: A multi-country examination328
The effect of COVID-19 on consumer shopping behaviour: Generational cohort perspective294
Do social media platforms develop consumer panic buying during the fear of Covid-19 pandemic241
‘Instagram made Me buy it’: Generation Z impulse purchases in fashion industry214
Why do retail consumers buy green apparel? A knowledge-attitude-behaviour-context perspective210
Shopping intention at AI-powered automated retail stores (AIPARS)206
Online consumer resilience during a pandemic: An exploratory study of e-commerce behavior before, during and after a COVID-19 lockdown206
Why do people buy organic food? The moderating role of environmental concerns and trust203
Managing the effectiveness of e-commerce platforms in a pandemic195
Does environmentally responsible purchase intention matter for consumers? A predictive sustainable model developed through an empirical study192
How attachment affects user stickiness on live streaming platforms: A socio-technical approach perspective190
The effects of service quality, perceived value and trust in home delivery service personnel on customer satisfaction: Evidence from a developing country181
Followers' engagement with instagram influencers: The role of influencers’ content and engagement strategy171
Timed intervention in COVID-19 and panic buying168
Humanizing voice assistant: The impact of voice assistant personality on consumers’ attitudes and behaviors153
Sharing of fake news on social media: Application of the honeycomb framework and the third-person effect hypothesis152
Unveiling ways to reach organic purchase: Green perceived value, perceived knowledge, attitude, subjective norm, and trust147
Social commerce website design, perceived value and loyalty behavior intentions: The moderating roles of gender, age and frequency of use144
Personalization and hedonic motivation in creating customer experiences and loyalty in omnichannel retail143
Has financial attitude impacted the trading activity of retail investors during the COVID-19 pandemic?142
Way to success: Understanding top streamer's popularity and influence from the perspective of source characteristics141
The impact of online celebrity in livestreaming E-commerce on purchase intention from the perspective of emotional contagion140
Augmented reality in smart retailing: A (n) (A) Symmetric Approach to continuous intention to use retail brands’ mobile AR apps139
The panic buying behavior of consumers during the COVID-19 pandemic: Examining the influences of uncertainty, perceptions of severity, perceptions of scarcity, and anxiety135
The role of utilitarian and hedonic aspects in the continuance intention to use social mobile apps134
Customers’ service-related engagement, experience, and behavioral intent: Moderating role of age134
You follow fitness influencers on YouTube. But do you actually exercise? How parasocial relationships, and watching fitness influencers, relate to intentions to exercise134
An innovation resistance theory perspective on purchase of eco-friendly cosmetics133
A study of antecedents and outcomes of social media WOM towards luxury brand purchase intention132
Will artificial intelligence replace human customer service? The impact of communication quality and privacy risks on adoption intention132
QR code and mobile payment: The disruptive forces in retail132
Revisiting food delivery apps during COVID-19 pandemic? Investigating the role of emotions124
Online shopping adoption during COVID-19 and social isolation: Extending the UTAUT model with herd behavior123
A virtual market in your pocket: How does mobile augmented reality (MAR) influence consumer decision making?123
Creating and detecting fake reviews of online products121
The future of service: The power of emotion in human-robot interaction120
What drives brand love for natural products? The moderating role of household size119
Online purchase intention in Chinese social commerce platforms: Being emotional or rational?115
Interactivity, Inspiration, and Perceived Usefulness! How retailers’ AR-apps improve consumer engagement through flow114
Impact of online convenience on mobile banking adoption intention: A moderated mediation approach113
Opinion leadership vs. para-social relationship: Key factors in influencer marketing112
What motivates customers to shop in smart shops? The impacts of smart technology and technology readiness111
“I follow what you post!”: The role of social media influencers’ content characteristics in consumers' online brand-related activities (COBRAs)110
Why do people purchase from food delivery apps? A consumer value perspective109
Information overload and fake news sharing: A transactional stress perspective exploring the mitigating role of consumers’ resilience during COVID-19109
COVID-19 and retail: The catalyst for e-commerce in Belgium?102
The role of perceived enjoyment and perceived informativeness in assessing the acceptance of AR wearables102
Consumer perceived value and impulse buying behavior on mobile commerce: The moderating effect of social influence101
Impact of customer experience on attitude and repurchase intention in online grocery retailing: A moderation mechanism of value Co-creation101
Building influencers' credibility on Instagram: Effects on followers’ attitudes and behavioral responses toward the influencer99
The role of cognitive and affective responses in the relationship between internal and external stimuli on online impulse buying behavior98
Going digital? The impact of social media marketing on retail website traffic, orders and sales97
Customer experience and commitment in retailing: Does customer age matter?97
Positive and negative word of mouth (WOM) are not necessarily opposites: A reappraisal using the dual factor theory97
Influencer marketing on TikTok: The effectiveness of humor and followers’ hedonic experience96
Organic food corporate image and customer co-developing behavior: The mediating role of consumer trust and purchase intention95
Drivers and impact of big data analytic adoption in the retail industry: A quantitative investigation applying structural equation modeling93
Influencer marketing: Homophily, customer value co-creation behaviour and purchase intention91
Role of consumer health consciousness, food safety & attitude on organic food purchase in emerging market: A serial mediation model89
How customer engagement in the live-streaming affects purchase intention and customer acquisition, E-tailer's perspective88
AI-chatbots on the services frontline addressing the challenges and opportunities of agency88
Impact of apps aesthetics on revisit intentions of food delivery apps: The mediating role of pleasure and arousal88
Social media and sustainable purchasing attitude: Role of trust in social media and environmental effectiveness87
Are privacy concerns still relevant? Revisiting consumer behaviour in omnichannel retailing87
Drivers and barriers of mobile payment adoption: Malaysian merchants' perspective83
Understanding the impact of online customers’ shopping experience on online impulsive buying: A study on two leading E-commerce platforms83
A CSR perspective to foster employee creativity in the banking sector: The role of work engagement and psychological safety83
How mobile augmented reality applications affect continuous use and purchase intentions: A cognition-affect-conation perspective83
Non-immersive virtual reality technologies in real estate: How customer experience drives attitudes toward properties and the service provider82
The role of consumer-consumer interaction and consumer-brand interaction in driving consumer-brand engagement and behavioral intentions81
Determinants of online food purchasing: The impact of socio-demographic and situational factors81
Customers’ intention to adopt smart lockers in last-mile delivery service: A multi-theory perspective79
How do customers change their purchasing behaviors during the COVID-19 pandemic?79
What motivates users' viewing and purchasing behavior motivations in live streaming: A stream-streamer-viewer perspective78
Effective influencer marketing: A social identity perspective78
What drives brand love and purchase intentions toward the local food distribution system? A study of social media-based REKO (fair consumption) groups78
M-commerce: The nexus between mobile shopping service quality and loyalty77
Intrinsic motivation of luxury consumers in an emerging market77
Consumer confidence and green purchase intention: An application of the stimulus-organism-response model77
How the destination short video affects the customers' attitude: The role of narrative transportation77
Integrated concepts of the UTAUT and TPB in virtual reality behavioral intention77
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