Journal of Retailing and Consumer Services

Papers
(The H4-Index of Journal of Retailing and Consumer Services is 70. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2020-04-01 to 2024-04-01.)
ArticleCitations
Unusual purchasing behavior during the early stages of the COVID-19 pandemic: The stimulus-organism-response approach472
Panic buying in the COVID-19 pandemic: A multi-country examination296
The effect of COVID-19 on consumer shopping behaviour: Generational cohort perspective262
Influencer marketing: Social media influencers as human brands attaching to followers and yielding positive marketing results by fulfilling needs216
Do social media platforms develop consumer panic buying during the fear of Covid-19 pandemic214
YouTube vloggers’ popularity and influence: The roles of homophily, emotional attachment, and expertise208
An innovation resistance theory perspective on mobile payment solutions190
Price competition between green and non green products under corporate social responsible firm184
Managing the effectiveness of e-commerce platforms in a pandemic177
Online consumer resilience during a pandemic: An exploratory study of e-commerce behavior before, during and after a COVID-19 lockdown174
Why do retail consumers buy green apparel? A knowledge-attitude-behaviour-context perspective169
Why do people buy organic food? The moderating role of environmental concerns and trust168
‘Instagram made Me buy it’: Generation Z impulse purchases in fashion industry167
Shopping intention at AI-powered automated retail stores (AIPARS)162
Point of adoption and beyond. Initial trust and mobile-payment continuation intention162
Timed intervention in COVID-19 and panic buying156
Does environmentally responsible purchase intention matter for consumers? A predictive sustainable model developed through an empirical study155
Chatbots in retailers’ customer communication: How to measure their acceptance?151
“I'll buy what she's #wearing”: The roles of envy toward and parasocial interaction with influencers in Instagram celebrity-based brand endorsement and social commerce146
Sharing of fake news on social media: Application of the honeycomb framework and the third-person effect hypothesis137
How attachment affects user stickiness on live streaming platforms: A socio-technical approach perspective136
Has financial attitude impacted the trading activity of retail investors during the COVID-19 pandemic?134
Followers' engagement with instagram influencers: The role of influencers’ content and engagement strategy133
The effects of service quality, perceived value and trust in home delivery service personnel on customer satisfaction: Evidence from a developing country128
Humanizing voice assistant: The impact of voice assistant personality on consumers’ attitudes and behaviors128
Engaging and retaining customers with AI and employee service117
Social commerce website design, perceived value and loyalty behavior intentions: The moderating roles of gender, age and frequency of use115
QR code and mobile payment: The disruptive forces in retail113
Customers’ service-related engagement, experience, and behavioral intent: Moderating role of age110
Personalization and hedonic motivation in creating customer experiences and loyalty in omnichannel retail109
A study of antecedents and outcomes of social media WOM towards luxury brand purchase intention109
Forecasting artificial intelligence on online customer assistance: Evidence from chatbot patents analysis108
Revisiting food delivery apps during COVID-19 pandemic? Investigating the role of emotions108
The panic buying behavior of consumers during the COVID-19 pandemic: Examining the influences of uncertainty, perceptions of severity, perceptions of scarcity, and anxiety106
An innovation resistance theory perspective on purchase of eco-friendly cosmetics106
Consumer resistance and inertia of retail investors: Development of the resistance adoption inertia continuance (RAIC) framework103
Augmented reality in smart retailing: A (n) (A) Symmetric Approach to continuous intention to use retail brands’ mobile AR apps103
The role of utilitarian and hedonic aspects in the continuance intention to use social mobile apps100
Way to success: Understanding top streamer's popularity and influence from the perspective of source characteristics99
You follow fitness influencers on YouTube. But do you actually exercise? How parasocial relationships, and watching fitness influencers, relate to intentions to exercise97
What drives brand love for natural products? The moderating role of household size97
Online purchase intention in Chinese social commerce platforms: Being emotional or rational?97
The impact of online celebrity in livestreaming E-commerce on purchase intention from the perspective of emotional contagion96
Why do people use and recommend m-wallets?95
Retailer corporate social responsibility and consumer citizenship behavior: The mediating roles of perceived consumer effectiveness and consumer trust95
Unveiling ways to reach organic purchase: Green perceived value, perceived knowledge, attitude, subjective norm, and trust95
Information overload and fake news sharing: A transactional stress perspective exploring the mitigating role of consumers’ resilience during COVID-1995
The future of service: The power of emotion in human-robot interaction93
Creating and detecting fake reviews of online products93
Opinion leadership vs. para-social relationship: Key factors in influencer marketing93
A virtual market in your pocket: How does mobile augmented reality (MAR) influence consumer decision making?93
Impact of online convenience on mobile banking adoption intention: A moderated mediation approach91
What motivates customers to shop in smart shops? The impacts of smart technology and technology readiness87
Why do people purchase from food delivery apps? A consumer value perspective87
Online shopping adoption during COVID-19 and social isolation: Extending the UTAUT model with herd behavior87
Customer experience and commitment in retailing: Does customer age matter?86
Will artificial intelligence replace human customer service? The impact of communication quality and privacy risks on adoption intention84
How social presence drives commitment and loyalty with online brand communities? the role of social commerce trust84
Interactivity, Inspiration, and Perceived Usefulness! How retailers’ AR-apps improve consumer engagement through flow81
Measuring ease of use of mobile applications in e-commerce retailing from the perspective of consumer online shopping behaviour patterns81
Building influencers' credibility on Instagram: Effects on followers’ attitudes and behavioral responses toward the influencer80
COVID-19 and retail: The catalyst for e-commerce in Belgium?80
Organic food corporate image and customer co-developing behavior: The mediating role of consumer trust and purchase intention79
Consumer perceived value and impulse buying behavior on mobile commerce: The moderating effect of social influence78
“I follow what you post!”: The role of social media influencers’ content characteristics in consumers' online brand-related activities (COBRAs)77
Positive and negative word of mouth (WOM) are not necessarily opposites: A reappraisal using the dual factor theory76
Navigating the ‘retail apocalypse’: A framework of consumer evaluations of the new retail landscape75
Impact of customer experience on attitude and repurchase intention in online grocery retailing: A moderation mechanism of value Co-creation75
The role of perceived enjoyment and perceived informativeness in assessing the acceptance of AR wearables72
Determinants of online food purchasing: The impact of socio-demographic and situational factors71
Going digital? The impact of social media marketing on retail website traffic, orders and sales70
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