International Journal of Contemporary Hospitality Management

Article	Citations
Guest editorial: The sharing economy in a post-pandemic world	982
Slow motion, fast impact: enhancing food video marketing with cinematic techniques	449
Tokenism in the workplace: does brand activism benefit LGBTQ+ employees in the hospitality industry?	433
Employing the houseless as corporate social responsibility	264
Unveiling the role of entertainment in destination branding: developing and validating a scale for entertainment destination experience	193
Managing the invisible: the role of air quality in the hospitality industry	188
The multifaceted role of digital transformation in restaurant resilience	168
Why do hotels go green? Understanding TripAdvisor GreenLeaders participation	165
Fostering customer-oriented constructive deviance: the influence of moral emotions and moral disengagement	163
Risk or benefit? Economic and sociocultural impact of P2P accommodation on community resilience, consumer perception and behavioral intention	160
Humility breeds creativity: the moderated mediation model of leader humility and subordinates’ creative service performance in hospitality	158
Customer experience in the hotel industry: a systematic literature review and research agenda	141
Can AI robots foster social inclusion? Exploring the role of immersive augmentation in hospitality	141
A novel approach to online review analysis: integrating theory of planned behavior and machine learning techniques	126
Emotions as social information in CSR communication: pathways to online brand advocacy	122
Women empowerment in restaurants: effects of femvertising, purplewashing and feminist identity on consumers’ willingness to pay a premium	113
Live streaming in hospitality and tourism: a hybrid systematic review and way forward	108
Does perceived overqualification lead employees to further knowledge hiding? The role of relative deprivation and ego depletion	104
The green paradox: when greenwashing erodes trust in sustainable hotels	101
Customer acceptance of humanoid service robots in hotels: moderating effects of service voluntariness and culture	97
The double-edged sword effect of artificial intelligence awareness among hotel employees	95
Indoor air quality monitoring and management in hospitality: an overarching framework	92
What drives Millennials and Generation Z to adopt cryptocurrency for hotel payments?	89
Can customer participation promote hospitality frontline employees’ extra-role service behavior?	89
Diversity, equity and inclusion in employee-queer customer interactions in the hospitality service setting: including multiple stakeholders’ perspectives	88

Customer responses to the Airbnb platform: the role of Airbnb experience and memorability	81
Retraction notice: Testing a structural equation model of polychronicity: moderating role of organization mission fulfilment	80
Spatial structure and influencing factors of an emerging wine tourism network: a case study of the Ningxia wine region	79
What are the drawbacks of advanced technology in hospitality and tourism sphere?	78
Supervisor incivility and turnover intention of the employees in the hospitality industry of China	75
COVID-19 pandemic and hotel property performance	74
ESG in the digital age: enhancing customer perception through strategic communication in restaurant mobile ordering	73
A triadic model of job retention and turnover dynamics in the hospitality industry	71
Building “causal realism” in experimental studies within hospitality and tourism	70
Utilitarian vs hedonic roles of service robots and customer stereotypes: a person–environment fit theory perspective	70
From the final frontier to the metaverse: exploring the role of sharing economy principles in revolutionizing space tourism	69
Enhancing the nation’s culinary brand: exploring the branding of Turkish cuisine with the stimulus–organism–response theory	69
Examining the pathway linking workplace incivility and employee well-being: a study among frontline hotel employees in India	68
The past, present, and future of AI in hospitality and tourism: a bibliometric analysis	68
Interactive CSR campaign and symbolic brand benefits: a moderated mediation model of brand trust and self-congruity in the restaurant industry	68
Build trust, they will come: the case of casino high rollers!	68
Navigating the generative AI travel landscape: the influence of ChatGPT on the evolution from new users to loyal adopters	68
Viewing hospitality from an interdisciplinary lens: a systematic review of 30-year research on hospitality in health care	65
Cognitive–analytical and emotional–social tasks achievement of service robots through human–robot interaction	65
Understanding the drivers of consumers’ acceptance and use of service robots in the hotel industry	65
Enhancing intellectual experiences for users: a multidimensional model of humanoid service robots in hospitality and tourism	63
Is it the end of the technology acceptance model in the era of generative artificial intelligence?	61
Effects of metaverse experience on behavioral intention of visitors: moderating role of similarity between virtual and real experience	60
Consumer intention to use service robots: a cognitive–affective–conative framework	59
Accessible AI: comparing ChatGPT and traditional machine learning for sentiment analysis	58
Effect of psychical environment on experience design and management	58
Generative AI in international hotel marketing: impacts on employee creativity and performance	58
Sustainable consumer choices – critical reflection on hospitality and tourism	57
Keeping warm: racial disparities of warmth judgments in the service industry	55
Development of a commercial friendship quality scale in Dutch pubs	55
Persuading the proxy: a framework for AI-mediated marketing decisions	53
Ex post i-deals, work-life balance, and work well-being in the hospitality industry: the moderating role of gender	53
Sleepless after sabotage: the hidden costs of coping with customer incivility	53
Defining and establishing a restaurant wine culture	53
How coolness drives brand love and engagement: evidence from Airbnb and hotels	52
Immersive currents and futures: mapping the metaverse in contemporary hospitality and tourism research	51
Beyond local food consumption: the impact of local food consumption experience on cultural competence, eudaimonia and behavioral intention	51
Linking organizational exploitation to extra-role behaviors: a conservation of resources perspective	51
Quiet quitting: relationship with other concepts and implications for tourism and hospitality	50
The influence of perceived organizational exploitation on frontline hospitality employees’ workplace deviance: an organizational justice perspective	50
Special Issues in hospitality and tourism management journals	50
The future of transformative events: an event leaders’ perspective	50
A behavioral economics approach to hospitality and tourism research	49
Evaluating user engagement via Metaverse environment through immersive experience for travel and tourism websites	49
Watching performing arts encourages proenvironmental hotel choices: a moderated mediation model	48
Intraindividual variability and stability in rumination: examining the effect of rumination on negative affect across domains	47
Hospitality employees’ technology adoption at the workplace: evidence from a meta-analysis	47
The ethics of eating: how do lifestyle politics shape tourists’ ethical food consumption behaviours?	47
The spillover effect of sustainable hospitality and tourism consumption value (SHTCV) on prosocial behaviors: the moderating effect of global citizenship	47
Operation design of a robot logistics system considering demand fluctuations in the hotel industry	46

Customer mistreatment and unethical pro-organizational behavior: a daily diary study examining the roles of status threat	46
From taste to transaction: understanding memorable wine tourism experiences	45
Informing facts or evoking feelings: how to communicate pro-environmental messages effectively to first-time vs repeat customers	45
Unraveling the customer orientation paradox	44
Erratum: Navigating the robotics revolution: a review of research on service automation in shaping the future of tourism and hospitality	43
Health tourism enterprises and adaptation for sustainable development	43
Under the shadow of smart machines: AI awareness and workplace cheating behavior	42
What drives participation in green loyalty programmes? Examining reactance, guilt and staff attractiveness	41
A critical insight into the intersection of sustainability and technology	41
The relationship between illegitimate tasks and service sabotage: an investigation of emotional energy and psychological resilience	41
The MSapeMER: a symmetric, scale-free and intuitive forecasting error measure for hospitality revenue management	41
Does chefs’ perfectionism foster culinary creativity in Taiwan? Exploring the moderating role of turnover intention	41
How immersive technologies impact behavioral responses in destination marketing: the role of physiological arousal, presence, and age	41
Hotel team-oriented human resources practices: conceptualization, scale development and validation	40
Generation Z vs. Millennials: divergent pathways from gratitude to psychological ownership and social media advocacy in luxury hotels	40
Reframing accessible tourism through the humanising framework	40
Revisiting internal consistency in hospitality research: toward a more comprehensive assessment of scale quality	40
Dividend and investment decisions in asymmetric information environments: evidence from the restaurant industry	40
What makes experimental research publishable in leading hospitality and tourism journals? Perspectives of editorial board members	40
How position level, hotel classification and brand category affect attitudes toward disabled colleagues	40
Unraveling the mechanisms of AI system aversion among customer-contact employees: a perspective from advice response theory	39
Leadership that silences: abusive supervision and acquiescent silence from a COR theory perspective	39
Beyond human resources management: why employment is the perennial hospitality issue	39
Unpacking the link between customer mistreatment and hotel service employees’ pro-environmental behavior: the moderating influence of trait self-control	39
How robot coolness shapes active seniors’ co-creation experience	38
The changing role of hotel attributes in destination competitiveness throughout a crisis	38
Breaking the glass ceiling: a multisource perspective on empowering female leadership in the Ningxia wine region of China	38
Health-oriented leadership and service performance in hospitality workplaces: the indirect effect of psychological well-being	38
Career shocks and career sustainability: the role of career crafting and perceived organizational support	38
Driving location-based advertising success in hospitality apps: a synergistic analysis approach	38
The impact of customer sexual harassment on customer-oriented OCB: a social exchange perspective	38
The paradox of immersive artificial intelligence (AI) in luxury hospitality: how immersive AI shapes consumer differentiation and luxury value	37
Leveraging ChatGPT and other generative artificial intelligence (AI)-based applications in the hospitality and tourism industry: practices, challenges and research agenda	37
Stylish virtual tour: exploring fashion’s influence on attitude and satisfaction in VR tourism	37
Environmental cognition and environmental performance in restaurants: roles of green supplier selection and joint actions	37
How to develop and validate experimental scenarios?	37
Resilience through constraints: the entrepreneurial journey of first-generation American restaurateurs	37
Medicine or cuisine: how do consumers respond to messaging in medicinal cuisine?	36
Robotic companionship for solo diners: the role of robotic service type, need to belong and restaurant type	36
The algorithmic guest: AI as a co-creator in customer experience management	36
The impact of product name on consumer responses to meat alternatives	36
Augmented reality marketing in hospitality and tourism: a guide for researchers and managers	36
The impact of compensation information transparency on guest booking behavior in the home-sharing economy: an asymmetric information perspective	36
AI memory expression: mitigating AI aversion through perceived uniqueness	35
Third-party social support and the sense of not feeling alone, coping and healing: healthcare traveler experiences in hotels and Airbnbs	35
Meta-analysis of influencer marketing effectiveness in tourism and hospitality	35
When looking perfect hurts: perfectionistic self-presentation, employee self-regulation and burnout	35
Reflective and composite scales in tourism and hospitality research: revising the scale development procedure	35
Cruise revenue management: cross-discipline literature review and development of an integrated cruise revenue management framework	35
Turn food waste into climate action: engaging customers	35
Virtual reality vs traditional previews: the role of self-construal in customer decision-making	35
An exploratory investigation of technology-assisted dining experiences from the consumer perspective	34
Competition or collaboration for human–robot relationship: a critical reflection on future cobotics in hospitality	34
Hotel App Quality (HAPQUAL): conceptualization and scale development	34
The matching effect of local food and color on ethical dining behaviors: the roles of credibility and green image	34
Smart tourism city governance: exploring the impact on stakeholder networks	33
Old roots, new faces: virtual influencers in legacy restaurants	33
Food choices, health risk perception and culinary experiences among travelers	33
A digital transformation approach in hospitality and tourism research	33
Real in virtual: the influence mechanism of virtual reality on tourists’ perceptions of presence and authenticity in museum tourism	33
Relational resources for promoting restaurant employees’ thriving at work	33
The impact of AI service failure on human employee behavior and customer service performance	33
Customer preferences for staycation package attributes	33
Integrating sensory marketing with artificial intelligence in hospitality: a future research agenda	33
A comparison of the importance of wine supplier quality attributes for on-premise and off-premise wine retail establishments	32
Social network analysis in hospitality and tourism: Guest editorial	32
The trickle-down effect of leader psychological capital on follower creative performance: the mediating roles of job crafting and knowledge sharing	32
With or without mimicry: how should hotels structure their apology messages?	32
The role of experiential familiarity in shaping hotel-chain competitiveness	32
How do wineries price their wine experiences?	32
Is compensation necessary to recover robotic service failures? The role of attribution and rapport in restaurants	32
Coming to terms with a socially unsustainable fine dining business model	32
When picking a side has a cost: place solidarity, hospitality and mental health	31
How negative workplace gossip undermines employees’ career growth: from a reputational perspective	31
Resilient leadership in hospitality and tourism enterprises: conceptualization and scale development	31
Emotion and memory in boutique hotel experiences: the role of event design	31
How does restaurant experienscape affect solo diners' emotions and dining satisfaction in Korea?	31
Luxury hotel technology trends: a multigenerational analysis	31
Can nostalgia-themed stimuli predict customer loyalty and continued patronage?	30
Artificial intelligence (AI) agents and the future of customer loyalty	30

Drivers of social sustainability practices: quality management, human capital and innovation	30
Gaining resilience through transformative services in cause-related events: an interaction ritual chain perspective	30
Explicating immersion: a GenAI-assisted review	30
AI-generated versus human-filmed clips: cognitive and sensory mechanisms in gastronomic experience activation	30
How does AI awareness affect employees’ voice behavior in the service industry? A transactional theory of stress perspective	30
Emotion regulation research in hospitality and tourism	30
The theory-practice research gains from big data: evidence from hospitality loyalty programs	30
A social network analysis of interlocking directorates in the accommodation sector	29
Second chances in hospitality: analyzing the employment prospects for rehabilitated offenders	29
Predicting Airbnb occupancy rate: a hybrid deep learning and game-theoretic approach	29
The role of masculine and feminine gender enactment in hospitality leadership	29
How immersive technologies are redefining the customer journey. Guest editorial	28
Memorable dining experiences amidst the COVID-19 pandemic	28
Rethinking work-life integration: empowering talent in emerging hospitality and tourism work paradigms	28
The effect of service failure severity on brand forgiveness: the moderating role of interpersonal attachment styles and thinking styles	28
How CEO responsible leadership shapes corporate social responsibility and organization performance: the roles of organizational climates and CEO founder status	28
AI-assisted recruitment in hospitality: drivers of candidate satisfaction and perceptions of recruiter credibility	27
Event tourist experience value: multi-item scale development and validation	27
The robot color effect on consumer responses: the moderating role of ambient lighting	27
Designing customer experiential satisfaction between people- and technology-driven services: empirical evidence from upscale restaurants	27
Employees’ perceived service robot support: construct conceptualisation and scale development	27
AI and supportive technology experiences of customers with visual impairments in hotel, restaurant, and travel contexts	27
How and when does customer mistreatment occur? Testing the predictive effect of future focus through construal-level theory	27
The influence of consumer confusion on the repurchase intentions of hotel guests: the role of brand loyalty and customer satisfaction	27
Retaining millennial talent: the role of servant leadership and creativity	27
The effect of employee recognition on restaurant employees’ job embeddedness, knowledge sharing and service orientation: abusive supervision as a moderator	27
The impact of green hotel practices on customer in-role and extra-role behaviors: a cross-cultural perspective	27
Triggering customers to go green: dual pathways to integrity	27
How does emotional labor influence restaurant employees’ service quality during COVID-19? The roles of work fatigue and supervisor–subordinate Guanxi	26
Does technological innovation have an impact on employment in the hospitality industry?	26
Religious, contextual and media influence: determinants of the representation of female tour guides in travel agencies	26
No man is an island: side-hustle time pressure and full-time knowledge sharing	26
A reflection on the Great Resignation in the hospitality and tourism industry	26
Investigating social risks of construction projects in historic tourism sites in urban districts of developing countries: social network analysis approach	26
The emotional algorithm: nostalgia, artificial intelligence and buying intentions	26
Can cuteness soften my anxiety? The impact of conversational styles of service robots on consumer service acceptance	26
Beyond competing for talent: an integrative framework for coopetition in talent management in SMEs	26
Human capital disclosure and firm value: the role of corporate sustainability and stakeholder engagement culture	26
Research setting criticality: clichés and propositions	26
Influence of corporate digital responsibility, responsible marketing, green technology and responsible practices on green brand equity in star-rated hotels	25
Can virtual influencers affect purchase intentions in tourism and hospitality e-commerce live streaming? An empirical study in China	25
Harnessing rejection or being hurt by it: emotion regulation in the face of supervisor idea rejection	25
Inclusive hospitality: rethinking accessibility as a service ecosystem	25
Exploring the effect of “home feeling” on the online rating of homestays: a three-dimensional perspective	25
Exploring memorable experiences in luxury hotels	25
The effects of motivation and prior knowledge on wine consumers’ decision-making process: using an extended model of goal-directed behavior	25
The ecosystem of disability inclusion in hospitality and tourism organisations: an integrative review and research agenda	25
Framing the experience: how self-construal shapes business event attendance decisions	25