International Journal of Contemporary Hospitality Management

Article	Citations
Effects of COVID-19 on hotel marketing and management: a perspective article	502
Hospitality, tourism, human rights and the impact of COVID-19	322
COVID-19’s impact on the hospitality workforce – new crisis or amplification of the norm?	273
Adoption of AI-based chatbots for hospitality and tourism	265
Comparing crisis management practices in the hotel industry between initial and pandemic stages of COVID-19	173
The COVID-19 crisis and sustainability in the hospitality industry	159
The combined use of symmetric and asymmetric approaches: partial least squares-structural equation modeling and fuzzy-set qualitative comparative analysis	158
The value proposition of food delivery apps from the perspective of theory of consumption value	155
PLS-SEM’s most wanted guidance	153
Metaverse as a driver for customer experience and value co-creation: implications for hospitality and tourism management and marketing	139
Customers’ intention to use robot-serviced restaurants in Korea: relationship of coolness and MCI factors	131
COVID-19 and restaurant demand: early effects of the pandemic and stay-at-home orders	127
Guests’ perceptions of robot concierge and their adoption intentions	115
Hospitality managers in turbulent times: the COVID-19 crisis	113
Robot with humanoid hands cooks food better?	111
Consumers’ intentions to use online food delivery systems in the USA	109
Responding to a major global crisis: the effects of hotel safety leadership on employee safety behavior during COVID-19	102
Green human resource management, perceived green organizational support and their effects on hotel employees’ behavioral outcomes	100
Does climate for creativity mediate the impact of servant leadership on management innovation and innovative behavior in the hotel industry?	99
Role of artificial intelligence and robotics to foster the touchless travel during a pandemic: a review and research agenda	97
Big data empowered agility for dynamic, volatile, and time-sensitive service industries: the case of tourism sector	94
Rise of the machines: towards a conceptual service-robot research framework for the hospitality and tourism industry	90
Tourists’ perceptions regarding the use of anthropomorphic robots in tourism and hospitality	88
Servant leadership and organizational citizenship behavior	86
Influences of artificial intelligence (AI) awareness on career competency and job burnout	86

The role of social media advertising in hospitality, tourism and travel: a literature review and research agenda	83
Is TripAdvisor still relevant? The influence of review credibility, review usefulness, and ease of use on consumers’ continuance intention	83
A systematic and critical review of leadership styles in contemporary hospitality: a roadmap and a call for future research	81
Sharing economy research in hospitality and tourism: a critical review using bibliometric analysis, content analysis and a quantitative systematic literature review	79
A systematic review of research on abusive supervision in hospitality and tourism	78
Perceived risks from drone food delivery services before and after COVID-19	77
How will service robots redefine leadership in hotel management? A Delphi approach	76
Service robots and COVID-19: exploring perceptions of prevention efficacy at hotels in generation Z	75
Experience design and the dimensions of transformative festival experiences	73
On being warm and friendly: the effect of socially responsible human resource management on employee fears of the threats of COVID-19	72
Seeing destinations through vlogs: implications for leveraging customer engagement behavior to increase travel intention	71
Comprehending customer satisfaction with hotels	70
How do hotels in developing countries manage the impact of COVID-19? The case of Lebanese hotels	69
Updates in service standards in hotels: how COVID-19 changed operations	69
A reflection on the Great Resignation in the hospitality and tourism industry	67
A meta-analysis of transformational leadership in hospitality research	66
Evolving research perspectives on food and gastronomic experiences in tourism	64
Using the social exchange theory to explore the employee-organization relationship in the hospitality industry	63
Application of the value-belief-norm model to environmentally friendly drone food delivery services	63
Impact of green human resource practices on hotel environmental performance: the moderating effect of environmental knowledge and individual green values	62
“Donate to help combat COVID-19!” How typeface affects the effectiveness of CSR marketing?	62
Artificial intelligence: a systematic review of methods and applications in hospitality and tourism	61
Management commitment to the ecological environment, green work engagement and their effects on hotel employees’ green work outcomes	60
Green mindfulness and green creativity nexus in hospitality industry: examining the effects of green process engagement and CSR	59
Impact of anthropomorphic features of artificially intelligent service robots on consumer acceptance: moderating role of sense of humor	59
Taking a break is for accomplishing a longer journey: hospitality industry in Macao under the COVID-19 pandemic	59
Smart hospitality: from smart cities and smart tourism towards agile business ecosystems in networked destinations	59
The role of green HRM in driving hotels' green creativity	59
Big data and analytics in hospitality and tourism: a systematic literature review	59
“Find a flight for me, Oscar!” Motivational customer experiences with chatbots	59
Customers’ evaluation of mechanical artificial intelligence in hospitality services: a study using online reviews analytics	59
Customer incivility and service sabotage in the hotel industry	59
Gender research in hospitality and tourism management: time to change the guard	57
Job perceptions of Generation Z hotel employees towards working in Covid-19 quarantine hotels: the role of meaningful work	57
Empowering leadership in hospitality and tourism management: a systematic literature review	55
How live chat assistants drive travel consumers’ attitudes, trust and purchase intentions	55
Effects of CSR on employee retention via identification and quality-of-work-life	54
Managing hotel revenue amid the COVID-19 crisis	53
Well-being and career change intention: COVID-19’s impact on unemployed and furloughed hospitality workers	52
The impact of employees’ perceived CSR on customer orientation: an integrated perspective of generalized exchange and social identity theory	52
Left out of the office “tribe”: the influence of workplace ostracism on employee work engagement	51
Application of consumer innovativeness to the context of robotic restaurants	51
Contactless service in hospitality: bridging customer equity, experience, delight, satisfaction, and trust	51
Effectiveness of sustainability communication on social media: role of message appeal and message source	51
Willingness-to-pay for robot-delivered tourism and hospitality services – an exploratory study	51
The motives behind consumers’ intention to use peer-to-peer accommodation: an fsQCA application	50
Food consumption experiences: a framework for understanding food tourists’ behavioral intentions	49
A big data approach to map the service quality of short-stay accommodation sharing	48
Artificial intelligence for hospitality big data analytics: developing a prediction model of restaurant review helpfulness for customer decision-making	48
Spicing up hospitality service encounters: the case of Pepper™	47

Customer value co-creation in the hospitality and tourism industry: a systematic literature review	47
Customer pressure and restaurant employee green creative behavior: serial mediation effects of restaurant ethical standards and employee green passion	47
The effects of job crafting on tour leaders’ work engagement: the mediating role of person-job fit and meaningfulness of work	47
Fire in the belly: the impact of despotic leadership on employees work-related outcomes in the hospitality setting	47
Stand by me: analyzing the tourist–intelligent voice assistant relationship quality	47
Narcissistic leadership and behavioral cynicism in the hotel industry: the role of employee silence and negative workplace gossiping	46
Impact of COVID-19: research note on tourism and hospitality sectors in the epicenter of Wuhan and Hubei Province, China	46
A comparison between chatbot and human service: customer perception and reuse intention	46
Attitudes toward service robots: analyses of explicit and implicit attitudes based on anthropomorphism and construal level theory	46
Authentic leadership and career satisfaction: the meditating role of thriving and conditional effect of psychological contract fulfillment	46
Sustainability in hospitality and tourism: a review of key research topics from 1994 to 2020	46
To follow others or be yourself? Social influence in online restaurant reviews	46
Impact of nonverbal customer-to-customer interactions on customer satisfaction and loyalty intentions	45
Contemporary leadership in hospitality: a review and research agenda	45
Hotel experiences during the COVID-19 pandemic: high-touch versus high-tech	45
Revealing industry challenge and business response to Covid-19: a text mining approach	45
Sentiment analysis in hospitality and tourism: a thematic and methodological review	44
The landscape of customer engagement in hospitality and tourism: a systematic review	44
Systematic literature review of food waste in educational institutions: setting the research agenda	44
How hotels adjust technology-based strategy to respond to COVID-19 and gain competitive productivity (CP): strategic management process and dynamic capabilities	43
Talent management in hospitality and tourism: a systematic literature review and research agenda	43
Fuel the service fire	42
Understanding tourists' memorable local food experiences and their consequences: the moderating role of food destination, neophobia and previous tasting experience	41
The effects of hotel green business practices on consumers’ loyalty intentions: an expanded multidimensional service model in the upscale segment	41
Online review helpfulness: the moderating effects of review comprehensiveness	40
Robot vs human: expectations, performances and gaps in off-premise restaurant service modes	40
Artificial intelligence (AI) for tourism: an European-based study on successful AI tourism start-ups	40
Travel experience sharing on social media: effects of the importance attached to content sharing and what factors inhibit and facilitate it	40
The thematic evolution of customer engagement research: a comparative systematic review and bibliometric analysis	40
Entrepreneurship in rural hospitality and tourism. A systematic literature review of past achievements and future promises	40
Task-technology fit analysis of social media use for marketing in the tourism and hospitality industry: a systematic literature review	39
Why should errors be tolerated? Perceived organizational support, organization-based self-esteem and psychological well-being	39
A critical review of robot research and future research opportunities: adopting a service ecosystem perspective	38
Robots at your service: value facilitation and value co-creation in restaurants	38
Antecedents of positive eWOM in hotels. Exploring the relative role of satisfaction, quality and positive emotional experiences	38
Abusive supervision and frontline employees’ attitudinal outcomes	38
The impact of COVID-19 on hotel customer satisfaction: evidence from Beijing and Shanghai in China	38
Local food and changes in tourist eating habits in a sun-and-sea destination: a segmentation approach	38
Authentic leadership’s effect on customer orientation and turnover intention among Portuguese hospitality employees	37
Linking environmental knowledge, environmental responsibility, altruism, and intention toward green hotels through ecocentric and anthropocentric attitudes	37
A critical review of smart hospitality and tourism research	37
Improving the service industry with hyper-connectivity: IoT in hospitality	37
Are environmental-related online reviews more helpful? A big data analytics approach	36
Reading between the lines: analyzing online reviews by using a multi-method Web-analytics approach	36
An examination of interactive effects of employees’ warmth and competence and service failure types on customer’s service recovery cooperation intention	36
Risk, crisis and disaster management in hospitality and tourism: a comparative review	36
Why travelers switch to the sharing accommodation platforms? A push-pull-mooring framework	36
Turning home boredom during the outbreak of COVID-19 into thriving at home and career self-management: the role of online leisure crafting	36
Destination image through social media analytics and survey method	36
High performance work systems in the tourism and hospitality industry: a critical review	35
Employee perceptions of hotel CSR activities during the COVID-19 pandemic	35
Hotel servicescape and customer citizenship behaviors: mediating role of customer engagement and moderating role of gender	35
Vulnerability to COVID-19 unemployment in the Portuguese tourism and hospitality industry	35
Key factors driving customers’ restaurant dining behavior during the COVID-19 pandemic	35
The effects of on-the-job embeddedness and its sub-dimensions on small-sized hotel employees’ organizational commitment, work engagement and turnover intentions	35
Egyptian food experience of international visitors: a multidimensional approach	34
A critical review of moderation analysis in tourism and hospitality research toward robust guidelines	34
Dining alone: improving the experience of solo restaurant goers	34
Hospitality employees’ emotions in the workplace: a systematic review of recent literature	34
Fostering green service innovation perceptions through green entrepreneurial orientation: the roles of employee green creativity and customer involvement	34
Socially responsible human resource practices and hospitality employee outcomes	34
A critical review and reconstruction of perceptual brand equity	33
Labor shortage solution: redefining hospitality through digitization	33
Customer experience and brand loyalty in the full-service hotel sector: the role of brand affect	33
Leveraging ChatGPT and other generative artificial intelligence (AI)-based applications in the hospitality and tourism industry: practices, challenges and research agenda	33
A critical reflection on digitalization for the hospitality and tourism industry: value implications for stakeholders	33
“Building back better”: the impact of the COVID-19 pandemic on the resilience of the hospitality and tourism industries	33
Customer emotion research in hospitality and tourism: conceptualization, measurements, antecedents and consequences	33
Big data analytics and hotel guest experience: a critical analysis of the literature	33
COVID-19-related job insecurity and employees’ behavioral outcomes: mediating role of emotional exhaustion and moderating role of symmetrical internal communication	32
Stimulating satisfaction and loyalty: transformative behaviour and Muslim consumers	32
Reducing food waste behavior among hospitality employees through communication: dual mediation paths	32
Online food delivery research: a systematic literature review	32
Research progress in tourism, leisure and hospitality in Europe (1969–2018)	31
Tolerating errors in hospitality organizations: relationships with learning behavior, error reporting and service recovery performance	31
The environmentally friendly role of edible insect restaurants in the tourism industry: applying an extended theory of planned behavior	31
The service digitalization in fine-dining restaurants: a cost-benefit perspective	31
Successful restaurant crowdfunding: the role of linguistic style	30
The internet of things in upscale hotels: its impact on guests’ sensory experiences and behavior	30
Sense of calling, emotional exhaustion and their effects on hotel employees’ green and non-green work outcomes	30

Why are Chinese and North American guests satisfied or dissatisfied with hotels? An application of big data analysis	30
The changing determinants of tourists’ repurchase intention: the case of short-term rentals during the COVID-19 pandemic	29
Meta-analysis of outcomes of leader–member exchange in hospitality and tourism: what does the past say about the future?	29
Perceived robotic server qualities and functions explaining customer loyalty in the theme park context	29
Creativity in the hospitality and tourism industry: a meta-analysis	29
How to avoid common mistakes in experimental research?	28
Leader knowledge hiding, feedback avoidance and hotel employee outcomes: a moderated mediation model	28
The after-shock effects of high-performers turnover in hotel industry: a multi-level study	28
Employees’ challenge-hindrance appraisals toward STARA awareness and competitive productivity: a micro-level case	28
A systematic review of empirical studies of pro-environmental behavior in hospitality and tourism contexts	28
Discovering the relationship among knowledge management, sustainability marketing and service improvement: the moderating role of consumer interest	28
COVID-19 two years on: a review of COVID-19-related empirical research in major tourism and hospitality journals	28
COVID-19 impact on hospitality retail employees’ turnover intentions	27
Origins and consequences of intrapreneurship with behaviour-based approach among employees in the hospitality industry	27
A segmented machine learning modeling approach of social media for predicting occupancy	27
Forecasting daily attraction demand using big data from search engines and social media	27
Which factors influence locals’ and visitors’ overall restaurant evaluations?	27
Barriers and drivers of environmental sustainability: Australian hotels	27
A serious leisure perspective of culinary tourism co-creation: the influence of prior knowledge, physical environment and service quality	27
Creating customer value in the sharing economy: an investigation of Airbnb users and their tripographic characteristics	27
Restaurant frontline employees’ turnover intentions: three-way interactions between job stress, fear of COVID-19, and resilience	27
Research on the relationship between wellness tourism experiencescape and revisit intention: a chain mediation model	27
Smart dining, smart restaurant, and smart service quality (SSQ)	27
The competitive productivity (CP) of tourism destinations: an integrative conceptual framework and a reflection on big data and analytics	27
The effect of paradoxical leadership on extra-role service in the hospitality industry	26
Robots can’t take my job: antecedents and outcomes of Gen Z employees’ service robot risk awareness	26
The impact of AI-enabled service attributes on service hospitableness: the role of employee physical and psychological workload	26
Service failure research in the hospitality and tourism industry: a synopsis of past, present and future dynamics from 2001 to 2020	26
Do feelings matter? The effect of leader affective presence on employee proactive customer service performance	26
High-frequency forecasting from mobile devices’ bigdata: an application to tourism destinations’ crowdedness	26
How to prevent negative online customer reviews: the moderating roles of monetary compensation and psychological compensation	26
Customers’ perceptions of hotel AI-enabled voice assistants: does brand matter?	26
Can human resource flexibility disentangle innovative work behavior among hospitality employees? The roles of harmonious passion and regulatory foci	26
The creative minds of extraordinary pastry chefs: an integrated theory of aesthetic expressions – a portraiture study	26
Employee perceptions of wellness programs in the hospitality industry	26
Crime research in hospitality and tourism	26
Evaluating hotel websites through the use of fuzzy AHP and fuzzy TOPSIS	26
Exploring the roles of hotel wellness attributes in customer satisfaction and dissatisfaction: application of Kano model through mixed methods	26
The interplay between social crowding and power on solo diners’ attitudes toward menus with popularity and scarcity cues	26
Asymmetric relationship between customer sentiment and online hotel ratings: the moderating effects of review characteristics	26
Relative effects of human capital, social capital and psychological capital on hotel employees’ job performance	25
Human resource management studies in hospitality and tourism domain: a bibliometric analysis	25
Women’s career advancement in hotels: the mediating role of organizational commitment	25
How does discrimination occur in hospitality and tourism services, and what shall we do? A critical literature review	25
The construction of the affinity-seeking strategies of Airbnb homestay hosts	24
A meta-analytic model on the role of organizational support in work-family conflict and employee satisfaction	24
Who is an evangelist? Food tourists’ positive and negative eWOM behavior	24
Examining restaurant purchase intention during crises: the role of message appeal	24
A framework of customer experience management for hotel industry	24
Customer mistreatment and employee customer-focused voice: the bright and dark sides of felt trust	24
How to enhance scholarly impact: recommendations for university administrators, researchers and educators	24
From brand identity to brand equity: a multilevel analysis of the organization–employee bidirectional effects in upscale hotels	23
Beyond simple messaging: a review of crisis communication research in hospitality and tourism	23
Modeling attitude ambivalence and behavioral outcomes from hotel reviews	23
Examining the relative influence of multidimensional customer service relationships in the food delivery application context	23
The impact of social capital and knowledge sharing intention on restaurants’ new product development	23
Impact of organizational mistreatment on employee performance in the hotel industry	23
Investigating onsite restaurant interactive self-service technology (ORISST) use: customer expectations and intentions	23
Perceived vulnerability of job loss and satisfaction with life in the hospitality sector in times of pandemic: a multi-mediational approach	23
The role of parasocial relationship in social media marketing: testing a model among baby boomers	23
Do Gen Zs feel happy about their first job? A cultural values perspective from the hospitality and tourism industry	23
Resilience in hospitality and tourism: issues, synthesis and agenda	22
How does review disconfirmation influence customer online review behavior? A mixed-method investigation	22
A workplace-driven model on the formation of OCB-C: perspectives of social exchange theory and agency theory	22
Tit for tat: understanding the responding behavior of property hosts on peer-to-peer rental platforms	22
What affects the online ratings of restaurant consumers: a research perspective on text-mining big data analysis	22
Harnessing innovation success in hotels: the interplay among key drivers of new service performance	22
To stream or not to stream? Exploring factors influencing impulsive consumption through gastronomy livestreaming	22
Recovery experience of wellness tourism and place attachment: insights from feelings-as-information theory	22
The role of customer familiarity in evaluating green servicescape: an investigation in the coffee shop context	22
Information and communication technologies and human resources in hospitality and tourism	22
Scent marketing: linking the scent congruence with brand image	22
Emotional intelligence and job performance in the hospitality industry: a meta-analytic review	22
Are functional, emotional and social values interrelated? A study of traditional guesthouses in Iran	22
Becoming cynical and depersonalized: how incivility, co-worker support and service rules affect employee job performance	22
Are employee assistance programs helpful? A look at the consequences of abusive supervision on employee affective organizational commitment and general health	22
Luxury restaurants’ risks when implementing new environmentally friendly programs – evidence from luxury restaurants in Taiwan	22