International Journal of Contemporary Hospitality Management

Article	Citations
Guest editorial: The sharing economy in a post-pandemic world	920
Online food delivery research: a systematic literature review	419
Can AI robots foster social inclusion? Exploring the role of immersive augmentation in hospitality	413
A novel approach to online review analysis: integrating theory of planned behavior and machine learning techniques	246
Slow motion, fast impact: enhancing food video marketing with cinematic techniques	183
Emotions as social information in CSR communication: pathways to online brand advocacy	183
Customer acceptance of humanoid service robots in hotels: moderating effects of service voluntariness and culture	154
Humility breeds creativity: the moderated mediation model of leader humility and subordinates’ creative service performance in hospitality	150
The double-edged sword effect of artificial intelligence awareness among hotel employees	147
Live streaming in hospitality and tourism: a hybrid systematic review and way forward	142
The multifaceted role of digital transformation in restaurant resilience	138
Customer experience in the hotel industry: a systematic literature review and research agenda	123
Fostering customer-oriented constructive deviance: the influence of moral emotions and moral disengagement	122
Why do hotels go green? Understanding TripAdvisor GreenLeaders participation	118
Employing the houseless as corporate social responsibility	116
Unveiling the role of entertainment in destination branding: developing and validating a scale for entertainment destination experience	108
Risk or benefit? Economic and sociocultural impact of P2P accommodation on community resilience, consumer perception and behavioral intention	105
The green paradox: when greenwashing erodes trust in sustainable hotels	100
Tokenism in the workplace: does brand activism benefit LGBTQ+ employees in the hospitality industry?	99
Women empowerment in restaurants: effects of femvertising, purplewashing and feminist identity on consumers’ willingness to pay a premium	98
Managing the invisible: the role of air quality in the hospitality industry	94
Does perceived overqualification lead employees to further knowledge hiding? The role of relative deprivation and ego depletion	92
Cognitive–analytical and emotional–social tasks achievement of service robots through human–robot interaction	91
Examining the pathway linking workplace incivility and employee well-being: a study among frontline hotel employees in India	89
Viewing hospitality from an interdisciplinary lens: a systematic review of 30-year research on hospitality in health care	86

Supervisor incivility and turnover intention of the employees in the hospitality industry of China	84
Retraction notice: Testing a structural equation model of polychronicity: moderating role of organization mission fulfilment	83
Indoor air quality monitoring and management in hospitality: an overarching framework	81
Interactive CSR campaign and symbolic brand benefits: a moderated mediation model of brand trust and self-congruity in the restaurant industry	80
What are the drawbacks of advanced technology in hospitality and tourism sphere?	80
ESG in the digital age: enhancing customer perception through strategic communication in restaurant mobile ordering	77
Navigating the generative AI travel landscape: the influence of ChatGPT on the evolution from new users to loyal adopters	75
Effects of metaverse experience on behavioral intention of visitors: moderating role of similarity between virtual and real experience	74
How organizational justice in the hospitality industry influences proactive customer service performance through general self-efficacy	74
Enhancing intellectual experiences for users: a multidimensional model of humanoid service robots in hospitality and tourism	72
Consumer intention to use service robots: a cognitive–affective–conative framework	70
From the final frontier to the metaverse: exploring the role of sharing economy principles in revolutionizing space tourism	69
Understanding the drivers of consumers’ acceptance and use of service robots in the hotel industry	69
Spatial structure and influencing factors of an emerging wine tourism network: a case study of the Ningxia wine region	68
What drives Millennials and Generation Z to adopt cryptocurrency for hotel payments?	66
Can customer participation promote hospitality frontline employees’ extra-role service behavior?	65
COVID-19 pandemic and hotel property performance	65
Building “causal realism” in experimental studies within hospitality and tourism	65
A triadic model of job retention and turnover dynamics in the hospitality industry	64
Customer responses to the Airbnb platform: the role of Airbnb experience and memorability	64
Diversity, equity and inclusion in employee-queer customer interactions in the hospitality service setting: including multiple stakeholders’ perspectives	63
Build trust, they will come: the case of casino high rollers!	63
Utilitarian vs hedonic roles of service robots and customer stereotypes: a person–environment fit theory perspective	62
The past, present, and future of AI in hospitality and tourism: a bibliometric analysis	62
A systematic review of empirical studies of pro-environmental behavior in hospitality and tourism contexts	61
Generative AI in international hotel marketing: impacts on employee creativity and performance	61
Is it the end of the technology acceptance model in the era of generative artificial intelligence?	60
Antecedents and consequences of co-creation value with a resolution of complex P2P relationships	59
Special Issues in hospitality and tourism management journals	58
Defining and establishing a restaurant wine culture	58
Post COVID-19 recovery for independent full-service restaurants using the salience theory: what will it take to get customers to return?	57
The future of transformative events: an event leaders’ perspective	56
How coolness drives brand love and engagement: evidence from Airbnb and hotels	56
Sleepless after sabotage: the hidden costs of coping with customer incivility	55
Keeping warm: racial disparities of warmth judgments in the service industry	55
Effect of psychical environment on experience design and management	55
Beyond local food consumption: the impact of local food consumption experience on cultural competence, eudaimonia and behavioral intention	54
Accessible AI: comparing ChatGPT and traditional machine learning for sentiment analysis	54
The influence of perceived organizational exploitation on frontline hospitality employees’ workplace deviance: an organizational justice perspective	54
Evaluating user engagement via Metaverse environment through immersive experience for travel and tourism websites	53
Linking organizational exploitation to extra-role behaviors: a conservation of resources perspective	53
Sustainable consumer choices – critical reflection on hospitality and tourism	53
Ex post i-deals, work-life balance, and work well-being in the hospitality industry: the moderating role of gender	53
Evaluating the effect of multifactors on employee’s innovative behavior in SMEs: mediating effects of thriving at work and organizational commitment	52
Quiet quitting: relationship with other concepts and implications for tourism and hospitality	52
Immersive currents and futures: mapping the metaverse in contemporary hospitality and tourism research	52
Development of a commercial friendship quality scale in Dutch pubs	51
Does chefs’ perfectionism foster culinary creativity in Taiwan? Exploring the moderating role of turnover intention	51
Reframing accessible tourism through the humanising framework	50
Unraveling the customer orientation paradox	49

The relationship between illegitimate tasks and service sabotage: an investigation of emotional energy and psychological resilience	49
A behavioral economics approach to hospitality and tourism research	48
Dividend and investment decisions in asymmetric information environments: evidence from the restaurant industry	48
Watching performing arts encourages proenvironmental hotel choices: a moderated mediation model	48
How immersive technologies impact behavioral responses in destination marketing: the role of physiological arousal, presence, and age	48
The spillover effect of sustainable hospitality and tourism consumption value (SHTCV) on prosocial behaviors: the moderating effect of global citizenship	47
What drives participation in green loyalty programmes? Examining reactance, guilt and staff attractiveness	47
Intraindividual variability and stability in rumination: examining the effect of rumination on negative affect across domains	46
Operation design of a robot logistics system considering demand fluctuations in the hotel industry	46
Health tourism enterprises and adaptation for sustainable development	45
Informing facts or evoking feelings: how to communicate pro-environmental messages effectively to first-time vs repeat customers	45
Customer mistreatment and unethical pro-organizational behavior: a daily diary study examining the roles of status threat	45
What makes experimental research publishable in leading hospitality and tourism journals? Perspectives of editorial board members	45
The ethics of eating: how do lifestyle politics shape tourists’ ethical food consumption behaviours?	45
From taste to transaction: understanding memorable wine tourism experiences	44
Erratum: Navigating the robotics revolution: a review of research on service automation in shaping the future of tourism and hospitality	44
Hospitality employees’ technology adoption at the workplace: evidence from a meta-analysis	44
A critical insight into the intersection of sustainability and technology	43
Under the shadow of smart machines: AI awareness and workplace cheating behavior	43
In the travel bloggers’ wonderland: mechanisms of the blogger – follower relationship in tourism and hospitality management – a systematic literature review	42
An integrated framework of behavioral reasoning theory, theory of planned behavior, moral norm and emotions for fostering hospitality/tourism employees’ sustainable behaviors	42
The MSapeMER: a symmetric, scale-free and intuitive forecasting error measure for hospitality revenue management	41
How position level, hotel classification and brand category affect attitudes toward disabled colleagues	41
Revisiting internal consistency in hospitality research: toward a more comprehensive assessment of scale quality	41
Hotel team-oriented human resources practices: conceptualization, scale development and validation	40
Career shocks and career sustainability: the role of career crafting and perceived organizational support	40
How to develop and validate experimental scenarios?	40
Beyond human resources management: why employment is the perennial hospitality issue	40
Stylish virtual tour: exploring fashion’s influence on attitude and satisfaction in VR tourism	40
The changing role of hotel attributes in destination competitiveness throughout a crisis	40
Unpacking the link between customer mistreatment and hotel service employees’ pro-environmental behavior: the moderating influence of trait self-control	40
How does quality of mobile food delivery services influence customer loyalty? Gronroos’s service quality perspective	40
Driving location-based advertising success in hospitality apps: a synergistic analysis approach	39
Breaking the glass ceiling: a multisource perspective on empowering female leadership in the Ningxia wine region of China	39
The impact of customer sexual harassment on customer-oriented OCB: a social exchange perspective	39
The algorithmic guest: AI as a co-creator in customer experience management	39
The paradox of immersive artificial intelligence (AI) in luxury hospitality: how immersive AI shapes consumer differentiation and luxury value	38
Health-oriented leadership and service performance in hospitality workplaces: the indirect effect of psychological well-being	38
Environmental cognition and environmental performance in restaurants: roles of green supplier selection and joint actions	38
Leveraging ChatGPT and other generative artificial intelligence (AI)-based applications in the hospitality and tourism industry: practices, challenges and research agenda	38
Leadership that silences: abusive supervision and acquiescent silence from a COR theory perspective	38
Augmented reality marketing in hospitality and tourism: a guide for researchers and managers	37
The impact of compensation information transparency on guest booking behavior in the home-sharing economy: an asymmetric information perspective	37
How robot coolness shapes active seniors’ co-creation experience	37
Cruise revenue management: cross-discipline literature review and development of an integrated cruise revenue management framework	37
Unraveling the mechanisms of AI system aversion among customer-contact employees: a perspective from advice response theory	37
An exploratory investigation of technology-assisted dining experiences from the consumer perspective	36
Perceived price and trustworthiness of online reviews: different levels of promotion and customer type	36
Generation Z domestic food tourists’ experienced restaurant innovativeness toward destination cognitive food image and revisit intention	36
Virtual reality vs traditional previews: the role of self-construal in customer decision-making	36
Customer preferences for staycation package attributes	36
Third-party social support and the sense of not feeling alone, coping and healing: healthcare traveler experiences in hotels and Airbnbs	36
Reflective and composite scales in tourism and hospitality research: revising the scale development procedure	35
AI memory expression: mitigating AI aversion through perceived uniqueness	35
The impact of product name on consumer responses to meat alternatives	35
The matching effect of local food and color on ethical dining behaviors: the roles of credibility and green image	35
Integrating sensory marketing with artificial intelligence in hospitality: a future research agenda	35
Real in virtual: the influence mechanism of virtual reality on tourists’ perceptions of presence and authenticity in museum tourism	35
Meta-analysis of influencer marketing effectiveness in tourism and hospitality	35
Robotic companionship for solo diners: the role of robotic service type, need to belong and restaurant type	35
Smart tourism city governance: exploring the impact on stakeholder networks	34
Hotel App Quality (HAPQUAL): conceptualization and scale development	34
A digital transformation approach in hospitality and tourism research	34
Competition or collaboration for human–robot relationship: a critical reflection on future cobotics in hospitality	34
The impact of AI service failure on human employee behavior and customer service performance	34
A comparison of the importance of wine supplier quality attributes for on-premise and off-premise wine retail establishments	34
Turn food waste into climate action: engaging customers	34
When looking perfect hurts: perfectionistic self-presentation, employee self-regulation and burnout	34
Resilient leadership in hospitality and tourism enterprises: conceptualization and scale development	33
Coming to terms with a socially unsustainable fine dining business model	33
Relational resources for promoting restaurant employees’ thriving at work	33
The theory-practice research gains from big data: evidence from hospitality loyalty programs	33
Social network analysis in hospitality and tourism: Guest editorial	33
Explicating immersion: a GenAI-assisted review	33
The trickle-down effect of leader psychological capital on follower creative performance: the mediating roles of job crafting and knowledge sharing	33
Emotion regulation research in hospitality and tourism	33
Luxury hotel technology trends: a multigenerational analysis	33
Drivers of social sustainability practices: quality management, human capital and innovation	33
The role of experiential familiarity in shaping hotel-chain competitiveness	32
Artificial intelligence (AI) agents and the future of customer loyalty	32

Is compensation necessary to recover robotic service failures? The role of attribution and rapport in restaurants	32
How do wineries price their wine experiences?	32
How does restaurant experienscape affect solo diners' emotions and dining satisfaction in Korea?	32
How does AI awareness affect employees’ voice behavior in the service industry? A transactional theory of stress perspective	32
With or without mimicry: how should hotels structure their apology messages?	32
Food choices, health risk perception and culinary experiences among travelers	32
From shared leadership to proactive customer service performance: a multilevel investigation	31
Emotion and memory in boutique hotel experiences: the role of event design	31
AI-generated versus human-filmed clips: cognitive and sensory mechanisms in gastronomic experience activation	31
How negative workplace gossip undermines employees’ career growth: from a reputational perspective	31
When picking a side has a cost: place solidarity, hospitality and mental health	31
Predicting Airbnb occupancy rate: a hybrid deep learning and game-theoretic approach	30
Can nostalgia-themed stimuli predict customer loyalty and continued patronage?	30
Cue congruence effects of attribute performance and hosts’ service quality attributes on room sales on peer-to-peer accommodation platforms	30
Retaining millennial talent: the role of servant leadership and creativity	30
A social network analysis of interlocking directorates in the accommodation sector	30
Second chances in hospitality: analyzing the employment prospects for rehabilitated offenders	30
Gaining resilience through transformative services in cause-related events: an interaction ritual chain perspective	30
The effect of service failure severity on brand forgiveness: the moderating role of interpersonal attachment styles and thinking styles	30
Memorable dining experiences amidst the COVID-19 pandemic	30
AI and supportive technology experiences of customers with visual impairments in hotel, restaurant, and travel contexts	29
How and when does customer mistreatment occur? Testing the predictive effect of future focus through construal-level theory	29
The role of masculine and feminine gender enactment in hospitality leadership	29
How CEO responsible leadership shapes corporate social responsibility and organization performance: the roles of organizational climates and CEO founder status	29
The influence of consumer confusion on the repurchase intentions of hotel guests: the role of brand loyalty and customer satisfaction	29
The robot color effect on consumer responses: the moderating role of ambient lighting	29
The effect of employee recognition on restaurant employees’ job embeddedness, knowledge sharing and service orientation: abusive supervision as a moderator	29
The impact of green hotel practices on customer in-role and extra-role behaviors: a cross-cultural perspective	29
Rethinking work-life integration: empowering talent in emerging hospitality and tourism work paradigms	29
Beyond “good company”: The mediating role of innovation in the corporate social responsibility and corporate firm performance relationship	28
Designing customer experiential satisfaction between people- and technology-driven services: empirical evidence from upscale restaurants	28
Triggering customers to go green: dual pathways to integrity	28
Event tourist experience value: multi-item scale development and validation	28
AI-assisted recruitment in hospitality: drivers of candidate satisfaction and perceptions of recruiter credibility	28
How immersive technologies are redefining the customer journey. Guest editorial	28
Investigating social risks of construction projects in historic tourism sites in urban districts of developing countries: social network analysis approach	27
How does emotional labor influence restaurant employees’ service quality during COVID-19? The roles of work fatigue and supervisor–subordinate Guanxi	27
A comparative review of hospitality and tourism innovation research in academic and trade journals	27
Does technological innovation have an impact on employment in the hospitality industry?	27
Employees’ perceived service robot support: construct conceptualisation and scale development	27
Exploring the effect of “home feeling” on the online rating of homestays: a three-dimensional perspective	27
No man is an island: side-hustle time pressure and full-time knowledge sharing	27
The effects of motivation and prior knowledge on wine consumers’ decision-making process: using an extended model of goal-directed behavior	27
Religious, contextual and media influence: determinants of the representation of female tour guides in travel agencies	27
Research setting criticality: clichés and propositions	27
Harnessing rejection or being hurt by it: emotion regulation in the face of supervisor idea rejection	27
Framing the experience: how self-construal shapes business event attendance decisions	27
Understanding brand reputation: a case study of Chinese wineries	26
Beyond competing for talent: an integrative framework for coopetition in talent management in SMEs	26
Can virtual influencers affect purchase intentions in tourism and hospitality e-commerce live streaming? An empirical study in China	26
A network analysis of tourist activity	26
Identifying success factors of refugee entrepreneurs in the tourism and hospitality industry	26
Influence of corporate digital responsibility, responsible marketing, green technology and responsible practices on green brand equity in star-rated hotels	26
The emotional algorithm: nostalgia, artificial intelligence and buying intentions	26
Can cuteness soften my anxiety? The impact of conversational styles of service robots on consumer service acceptance	26
Advancing information search through GenAI: the roles of search type, travel motive and GenAI customization level	26
You don’t have to tip the human waiters anymore, but … Unveiling factors that influence consumers’ willingness to pay a price premium for robotic restaurants	26
Exploring memorable experiences in luxury hotels	26
The ecosystem of disability inclusion in hospitality and tourism organisations: an integrative review and research agenda	26
A reflection on the Great Resignation in the hospitality and tourism industry	26