International Journal of Contemporary Hospitality Management

Article	Citations
Risk or benefit? Economic and sociocultural impact of P2P accommodation on community resilience, consumer perception and behavioral intention	614
Guest editorial: The sharing economy in a post-pandemic world	324
Fostering customer-oriented constructive deviance: the influence of moral emotions and moral disengagement	283
The double-edged sword effect of artificial intelligence awareness among hotel employees	204
Women empowerment in restaurants: effects of femvertising, purplewashing and feminist identity on consumers’ willingness to pay a premium	173
Why do hotels go green? Understanding TripAdvisor GreenLeaders participation	144
Tokenism in the workplace: does brand activism benefit LGBTQ+ employees in the hospitality industry?	139
Live streaming in hospitality and tourism: a hybrid systematic review and way forward	139
Can AI robots foster social inclusion? Exploring the role of immersive augmentation in hospitality	133
Growing the pie: an examination of coopetition benefits in the US lodging industry	129
A novel approach to online review analysis: integrating theory of planned behavior and machine learning techniques	127
Employing the houseless as corporate social responsibility	120
Does perceived overqualification lead employees to further knowledge hiding? The role of relative deprivation and ego depletion	112
Customer acceptance of humanoid service robots in hotels: moderating effects of service voluntariness and culture	111
Customer experience in the hotel industry: a systematic literature review and research agenda	99
Drivers and interrelationships of three types of pro-environmental behaviors in the workplace	98
Online food delivery research: a systematic literature review	98
Humility breeds creativity: the moderated mediation model of leader humility and subordinates’ creative service performance in hospitality	97
From the final frontier to the metaverse: exploring the role of sharing economy principles in revolutionizing space tourism	93
Examining the pathway linking workplace incivility and employee well-being: a study among frontline hotel employees in India	91
Interactive CSR campaign and symbolic brand benefits: a moderated mediation model of brand trust and self-congruity in the restaurant industry	89
Spatial structure and influencing factors of an emerging wine tourism network: a case study of the Ningxia wine region	88
Utilitarian vs hedonic roles of service robots and customer stereotypes: a person–environment fit theory perspective	87
The past, present, and future of AI in hospitality and tourism: a bibliometric analysis	85
Is it the end of the technology acceptance model in the era of generative artificial intelligence?	83

Hotel experiences during the COVID-19 pandemic: high-touch versus high-tech	82
What are the drawbacks of advanced technology in hospitality and tourism sphere?	82
What drives Millennials and Generation Z to adopt cryptocurrency for hotel payments?	79
Navigating the generative AI travel landscape: the influence of ChatGPT on the evolution from new users to loyal adopters	78
Cognitive–analytical and emotional–social tasks achievement of service robots through human–robot interaction	78
Building “causal realism” in experimental studies within hospitality and tourism	78
Consumer intention to use service robots: a cognitive–affective–conative framework	78
Enhancing intellectual experiences for users: a multidimensional model of humanoid service robots in hospitality and tourism	77
Diversity, equity and inclusion in employee-queer customer interactions in the hospitality service setting: including multiple stakeholders’ perspectives	77
Cultural perceptions of ethical leadership and its effect on intention to leave in the independent hotel industry	69
Impact of the length of stay at hotels on online reviews	69
Effects of history, location and size of ethnic enclaves and ethnic restaurants on authentic cultural gastronomic experiences	69
Understanding the drivers of consumers’ acceptance and use of service robots in the hotel industry	69
A triadic model of job retention and turnover dynamics in the hospitality industry	67
COVID-19 pandemic and hotel property performance	67
Effects of metaverse experience on behavioral intention of visitors: moderating role of similarity between virtual and real experience	67
Build trust, they will come: the case of casino high rollers!	66
Indoor air quality monitoring and management in hospitality: an overarching framework	64
Financial performance assessment of branded and non-branded hotel companies. Analysis of the Portuguese case	64
Viewing hospitality from an interdisciplinary lens: a systematic review of 30-year research on hospitality in health care	63
Guest editorial	63
Can customer participation promote hospitality frontline employees’ extra-role service behavior?	62
How organizational justice in the hospitality industry influences proactive customer service performance through general self-efficacy	62
Generative AI in international hotel marketing: impacts on employee creativity and performance	61
A systematic review of empirical studies of pro-environmental behavior in hospitality and tourism contexts	61
Supervisor incivility and turnover intention of the employees in the hospitality industry of China	60
Customer responses to the Airbnb platform: the role of Airbnb experience and memorability	60
Top management team gender diversity and firm risk-taking in the hospitality industry	59
Sustainable consumer choices – critical reflection on hospitality and tourism	59
Empowering leadership in hospitality and tourism management: a systematic literature review	59
Beyond local food consumption: the impact of local food consumption experience on cultural competence, eudaimonia and behavioral intention	58
Quiet quitting: relationship with other concepts and implications for tourism and hospitality	58
Evaluating the effect of multifactors on employee’s innovative behavior in SMEs: mediating effects of thriving at work and organizational commitment	58
Fun at workplace and intention to leave: role of work engagement and group cohesion	58
Evaluating user engagement via Metaverse environment through immersive experience for travel and tourism websites	58
The future of transformative events: an event leaders’ perspective	57
Ex post i-deals, work-life balance, and work well-being in the hospitality industry: the moderating role of gender	57
Keeping warm: racial disparities of warmth judgments in the service industry	57
Linking organizational exploitation to extra-role behaviors: a conservation of resources perspective	56
Antecedents and consequences of co-creation value with a resolution of complex P2P relationships	55
Defining and establishing a restaurant wine culture	55
Special Issues in hospitality and tourism management journals	55
Post COVID-19 recovery for independent full-service restaurants using the salience theory: what will it take to get customers to return?	54
Hospitality employees’ technology adoption at the workplace: evidence from a meta-analysis	54
The influence of perceived organizational exploitation on frontline hospitality employees’ workplace deviance: an organizational justice perspective	54
Intraindividual variability and stability in rumination: examining the effect of rumination on negative affect across domains	53
How position level, hotel classification and brand category affect attitudes toward disabled colleagues	52
Delivering warmth and expediting love: just-in-time CSR in the midst of COVID-19 mega disruption	52
Watching performing arts encourages proenvironmental hotel choices: a moderated mediation model	52
What drives participation in green loyalty programmes? Examining reactance, guilt and staff attractiveness	51

Dividend and investment decisions in asymmetric information environments: evidence from the restaurant industry	51
The MSapeMER: a symmetric, scale-free and intuitive forecasting error measure for hospitality revenue management	51
Unraveling the customer orientation paradox	50
Does chefs’ perfectionism foster culinary creativity in Taiwan? Exploring the moderating role of turnover intention	48
The joint influence of the timing and framing of an online upselling message on consumer perceptions: the roles of construal level and reactance	47
Operation design of a robot logistics system considering demand fluctuations in the hotel industry	47
How immersive technologies impact behavioral responses in destination marketing: the role of physiological arousal, presence, and age	46
What makes experimental research publishable in leading hospitality and tourism journals? Perspectives of editorial board members	46
Customer mistreatment and unethical pro-organizational behavior: a daily diary study examining the roles of status threat	46
The effect of generalist CEOs on social novelty in the restaurant industry	46
A critical insight into the intersection of sustainability and technology	45
The relevance of relational capabilities in collaborative decisions	44
A behavioral economics approach to hospitality and tourism research	44
The relationship between illegitimate tasks and service sabotage: an investigation of emotional energy and psychological resilience	44
Informing facts or evoking feelings: how to communicate pro-environmental messages effectively to first-time vs repeat customers	44
Can human resource flexibility disentangle innovative work behavior among hospitality employees? The roles of harmonious passion and regulatory foci	43
The spillover effect of sustainable hospitality and tourism consumption value (SHTCV) on prosocial behaviors: the moderating effect of global citizenship	43
An integrated framework of behavioral reasoning theory, theory of planned behavior, moral norm and emotions for fostering hospitality/tourism employees’ sustainable behaviors	43
Health tourism enterprises and adaptation for sustainable development	43
In the travel bloggers’ wonderland: mechanisms of the blogger – follower relationship in tourism and hospitality management – a systematic literature review	43
Driving location-based advertising success in hospitality apps: a synergistic analysis approach	42
The ethics of eating: how do lifestyle politics shape tourists’ ethical food consumption behaviours?	42
Beyond simple messaging: a review of crisis communication research in hospitality and tourism	42
Impact of green human resource practices on hotel environmental performance: the moderating effect of environmental knowledge and individual green values	42
The paradox of immersive artificial intelligence (AI) in luxury hospitality: how immersive AI shapes consumer differentiation and luxury value	42
Augmented reality marketing in hospitality and tourism: a guide for researchers and managers	41
The construction of the affinity-seeking strategies of Airbnb homestay hosts	41
Environmental cognition and environmental performance in restaurants: roles of green supplier selection and joint actions	41
How does quality of mobile food delivery services influence customer loyalty? Gronroos’s service quality perspective	40
Unraveling the mechanisms of AI system aversion among customer-contact employees: a perspective from advice response theory	40
Revisiting internal consistency in hospitality research: toward a more comprehensive assessment of scale quality	40
The impact of customer sexual harassment on customer-oriented OCB: a social exchange perspective	39
A supervised data mining approach for predicting comment card ratings	39
The changing role of hotel attributes in destination competitiveness throughout a crisis	39
How to develop and validate experimental scenarios?	38
Changes in the effect of credence cues on restaurant delivery service under different health risks	38
Stylish virtual tour: exploring fashion’s influence on attitude and satisfaction in VR tourism	38
An exploratory investigation of technology-assisted dining experiences from the consumer perspective	38
Leveraging ChatGPT and other generative artificial intelligence (AI)-based applications in the hospitality and tourism industry: practices, challenges and research agenda	38
Implementing dynamic revenue management in hotels during Covid-19: value stream and wavelet coherence perspectives	37
The matching effect of local food and color on ethical dining behaviors: the roles of credibility and green image	37
Robotic companionship for solo diners: the role of robotic service type, need to belong and restaurant type	37
Hotel App Quality (HAPQUAL): conceptualization and scale development	37
Virtual reality vs traditional previews: the role of self-construal in customer decision-making	37
From service-dominant orientation to positive customer outcomes: a self-determination model in the custom travel service context	37
Competition or collaboration for human–robot relationship: a critical reflection on future cobotics in hospitality	36
The impact of AI service failure on human employee behavior and customer service performance	36
Generation Z domestic food tourists’ experienced restaurant innovativeness toward destination cognitive food image and revisit intention	36
Reflective and composite scales in tourism and hospitality research: revising the scale development procedure	36
Customer preferences for staycation package attributes	36
Cruise revenue management: cross-discipline literature review and development of an integrated cruise revenue management framework	36
The impact of product name on consumer responses to meat alternatives	36
Third-party social support and the sense of not feeling alone, coping and healing: healthcare traveler experiences in hotels and Airbnbs	36
How does AI awareness affect employees’ voice behavior in the service industry? A transactional theory of stress perspective	35
Perceived price and trustworthiness of online reviews: different levels of promotion and customer type	35
A digital transformation approach in hospitality and tourism research	35
Emotion regulation research in hospitality and tourism	35
Real in virtual: the influence mechanism of virtual reality on tourists’ perceptions of presence and authenticity in museum tourism	35
Drivers of social sustainability practices: quality management, human capital and innovation	35
Smart tourism city governance: exploring the impact on stakeholder networks	35
Creativity in the hospitality and tourism industry: a meta-analysis	34
Coming to terms with a socially unsustainable fine dining business model	34
The role of experiential familiarity in shaping hotel-chain competitiveness	33
Social network analysis in hospitality and tourism: Guest editorial	33
A comparison of the importance of wine supplier quality attributes for on-premise and off-premise wine retail establishments	33
Gathering pre-purchase information for a cruise vacation with virtual reality: the effects of media technology and gender	33
How do wineries price their wine experiences?	33
The trickle-down effect of leader psychological capital on follower creative performance: the mediating roles of job crafting and knowledge sharing	33
The role of knowledge sharing in hotel newcomer socialization: a formal intervention program	32
Relational resources for promoting restaurant employees’ thriving at work	32
How negative workplace gossip undermines employees’ career growth: from a reputational perspective	32
How does restaurant experienscape affect solo diners' emotions and dining satisfaction in Korea?	32
Artificial intelligence (AI) agents and the future of customer loyalty	32
From shared leadership to proactive customer service performance: a multilevel investigation	32
The theory-practice research gains from big data: evidence from hospitality loyalty programs	32
Resilient leadership in hospitality and tourism enterprises: conceptualization and scale development	31
Luxury hotel technology trends: a multigenerational analysis	31
An exploratory study of US craft brewery owners’ motivations for adopting environmental practices	31
Emotion and memory in boutique hotel experiences: the role of event design	31
Second chances in hospitality: analyzing the employment prospects for rehabilitated offenders	31

How CEO responsible leadership shapes corporate social responsibility and organization performance: the roles of organizational climates and CEO founder status	31
Human resource management studies in hospitality and tourism domain: a bibliometric analysis	31
The effect of service failure severity on brand forgiveness: the moderating role of interpersonal attachment styles and thinking styles	31
Retaining millennial talent: the role of servant leadership and creativity	31
Memorable dining experiences amidst the COVID-19 pandemic	30
The influence of consumer confusion on the repurchase intentions of hotel guests: the role of brand loyalty and customer satisfaction	30
Event tourist experience value: multi-item scale development and validation	30
The role of masculine and feminine gender enactment in hospitality leadership	30
A social network analysis of interlocking directorates in the accommodation sector	30
The effect of employee recognition on restaurant employees’ job embeddedness, knowledge sharing and service orientation: abusive supervision as a moderator	29
Designing customer experiential satisfaction between people- and technology-driven services: empirical evidence from upscale restaurants	29
Family supportive and singles-friendly: how an equally supportive working environment impacts unmarried hotel employees	29
AI and supportive technology experiences of customers with visual impairments in hotel, restaurant, and travel contexts	29
How immersive technologies are redefining the customer journey. Guest editorial	29
Rethinking work-life integration: empowering talent in emerging hospitality and tourism work paradigms	29
Gaining resilience through transformative services in cause-related events: an interaction ritual chain perspective	29
The robot color effect on consumer responses: the moderating role of ambient lighting	29
The ecosystem of disability inclusion in hospitality and tourism organisations: an integrative review and research agenda	28
Cue congruence effects of attribute performance and hosts’ service quality attributes on room sales on peer-to-peer accommodation platforms	28
A comparative review of hospitality and tourism innovation research in academic and trade journals	28
Can nostalgia-themed stimuli predict customer loyalty and continued patronage?	28
Beyond competing for talent: an integrative framework for coopetition in talent management in SMEs	28
Big data and analytics in hospitality and tourism: a systematic literature review	28
Leader knowledge hiding, feedback avoidance and hotel employee outcomes: a moderated mediation model	28
How does emotional labor influence restaurant employees’ service quality during COVID-19? The roles of work fatigue and supervisor–subordinate Guanxi	28
Beyond “good company”: The mediating role of innovation in the corporate social responsibility and corporate firm performance relationship	27
Influence of corporate digital responsibility, responsible marketing, green technology and responsible practices on green brand equity in star-rated hotels	27
Motivation behind review provision in online travel communities: do hometowner contributions matter?	27
Investigating social risks of construction projects in historic tourism sites in urban districts of developing countries: social network analysis approach	27
Restaurant-visit intention: do anthropomorphic cues, brand awareness and subjective social class interact?	27
A network analysis of cross-occupational skill transferability for the hospitality industry	27
Religious, contextual and media influence: determinants of the representation of female tour guides in travel agencies	27
The effects of motivation and prior knowledge on wine consumers’ decision-making process: using an extended model of goal-directed behavior	27
Can cuteness soften my anxiety? The impact of conversational styles of service robots on consumer service acceptance	27
Can virtual influencers affect purchase intentions in tourism and hospitality e-commerce live streaming? An empirical study in China	26
Does technological innovation have an impact on employment in the hospitality industry?	26
Does work-family conflict mediate the effect of psychological resilience on tour guides’ happiness?	26
Tangible and intangible hotel in-room amenities in shaping customer experience and the consequences in the with-corona era	26
A reflection on the Great Resignation in the hospitality and tourism industry	26
Exploring the effect of “home feeling” on the online rating of homestays: a three-dimensional perspective	26
Consumer approach intentions amid COVID-19: the role of safety compliance and perceived risk	26
You don’t have to tip the human waiters anymore, but … Unveiling factors that influence consumers’ willingness to pay a price premium for robotic restaurants	26
Exploring memorable experiences in luxury hotels	26
Examining restaurant purchase intention during crises: the role of message appeal	26
Understanding brand reputation: a case study of Chinese wineries	25
Text classification in tourism and hospitality – a deep learning perspective	25
Is restaurant crowdfunding immune to the COVID-19 pandemic?	25
Advancing information search through GenAI: the roles of search type, travel motive and GenAI customization level	25
A network perspective of cognitive and geographical proximity of sustainable tourism organizations: evidence from Italy	25
A network analysis of tourist activity	25
Festivalization of business events: exploring a new strategy for designing more engaging conference experiences	25
Identifying success factors of refugee entrepreneurs in the tourism and hospitality industry	25
The effect of artificial intelligence awareness on frontline service employees’ silence: the roles of psychological contract breach and moral identity	25