International Journal of Contemporary Hospitality Management

(The TQCC of International Journal of Contemporary Hospitality Management is 20. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 500 papers]. The publications cover those that have been published in the past four years, i.e., from 2019-11-01 to 2023-11-01.)
Effects of COVID-19 on hotel marketing and management: a perspective article461
Hospitality, tourism, human rights and the impact of COVID-19302
COVID-19’s impact on the hospitality workforce – new crisis or amplification of the norm?257
Adoption of AI-based chatbots for hospitality and tourism196
Comparing crisis management practices in the hotel industry between initial and pandemic stages of COVID-19157
The COVID-19 crisis and sustainability in the hospitality industry147
The value proposition of food delivery apps from the perspective of theory of consumption value131
The combined use of symmetric and asymmetric approaches: partial least squares-structural equation modeling and fuzzy-set qualitative comparative analysis121
Customers’ intention to use robot-serviced restaurants in Korea: relationship of coolness and MCI factors115
COVID-19 and restaurant demand: early effects of the pandemic and stay-at-home orders114
Does servant leadership better explain work engagement, career satisfaction and adaptive performance than authentic leadership?103
Hospitality managers in turbulent times: the COVID-19 crisis101
Guests’ perceptions of robot concierge and their adoption intentions98
Consumers’ intentions to use online food delivery systems in the USA98
Responding to a major global crisis: the effects of hotel safety leadership on employee safety behavior during COVID-1996
Robot with humanoid hands cooks food better?95
Does climate for creativity mediate the impact of servant leadership on management innovation and innovative behavior in the hotel industry?86
Metaverse as a driver for customer experience and value co-creation: implications for hospitality and tourism management and marketing82
Tourists’ perceptions regarding the use of anthropomorphic robots in tourism and hospitality81
Green human resource management, perceived green organizational support and their effects on hotel employees’ behavioral outcomes77
Servant leadership and organizational citizenship behavior76
Big data empowered agility for dynamic, volatile, and time-sensitive service industries: the case of tourism sector76
Role of artificial intelligence and robotics to foster the touchless travel during a pandemic: a review and research agenda75
Ethical work climate, organizational identification, leader-member-exchange (LMX) and organizational citizenship behavior (OCB)75
Factors influencing willingness of customers of environmentally friendly hotels to pay a price premium73
Is TripAdvisor still relevant? The influence of review credibility, review usefulness, and ease of use on consumers’ continuance intention72
Rise of the machines: towards a conceptual service-robot research framework for the hospitality and tourism industry72
How will service robots redefine leadership in hotel management? A Delphi approach72
A systematic and critical review of leadership styles in contemporary hospitality: a roadmap and a call for future research70
The role of social media advertising in hospitality, tourism and travel: a literature review and research agenda66
On being warm and friendly: the effect of socially responsible human resource management on employee fears of the threats of COVID-1966
Sharing economy research in hospitality and tourism: a critical review using bibliometric analysis, content analysis and a quantitative systematic literature review66
PLS-SEM’s most wanted guidance66
A systematic review of research on abusive supervision in hospitality and tourism66
Service robots and COVID-19: exploring perceptions of prevention efficacy at hotels in generation Z65
Eco-innovation in hospitality research (1998-2018): a systematic review64
Influences of artificial intelligence (AI) awareness on career competency and job burnout63
Experience design and the dimensions of transformative festival experiences63
A systematic review of the servant leadership literature in management and hospitality63
Hospitality career retention: the role of contextual factors and thriving at work62
Updates in service standards in hotels: how COVID-19 changed operations62
Understanding emotional customer experience and co-creation behaviours in luxury hotels62
Perceived risks from drone food delivery services before and after COVID-1962
How do hotels in developing countries manage the impact of COVID-19? The case of Lebanese hotels61
How do online reviewers’ cultural traits and perceived experience influence hotel online ratings?60
Comprehending customer satisfaction with hotels59
A meta-analysis of transformational leadership in hospitality research59
The mediating roles of gratitude and obligation to link employees’ social exchange relationships and prosocial behavior57
Evolving research perspectives on food and gastronomic experiences in tourism55
Seeing destinations through vlogs: implications for leveraging customer engagement behavior to increase travel intention54
Customer incivility and service sabotage in the hotel industry54
Using the social exchange theory to explore the employee-organization relationship in the hospitality industry54
Green mindfulness and green creativity nexus in hospitality industry: examining the effects of green process engagement and CSR53
“Donate to help combat COVID-19!” How typeface affects the effectiveness of CSR marketing?53
“Find a flight for me, Oscar!” Motivational customer experiences with chatbots53
Bibliometric structure of IJCHM in its 30 years53
Application of the value-belief-norm model to environmentally friendly drone food delivery services52
Developing a comprehensive life cycle framework for social media research in hospitality and tourism52
The impact of online reputation on hotel profitability51
Customers’ evaluation of mechanical artificial intelligence in hospitality services: a study using online reviews analytics51
Taking a break is for accomplishing a longer journey: hospitality industry in Macao under the COVID-19 pandemic51
The motives behind consumers’ intention to use peer-to-peer accommodation: an fsQCA application49
Gender research in hospitality and tourism management: time to change the guard49
Standing out from the crowd – an exploration of signal attributes of Airbnb listings49
Well-being and career change intention: COVID-19’s impact on unemployed and furloughed hospitality workers49
Managing hotel revenue amid the COVID-19 crisis48
How live chat assistants drive travel consumers’ attitudes, trust and purchase intentions47
Effects of CSR on employee retention via identification and quality-of-work-life47
Job perceptions of Generation Z hotel employees towards working in Covid-19 quarantine hotels: the role of meaningful work47
Empowering leadership in hospitality and tourism management: a systematic literature review47
A big data approach to map the service quality of short-stay accommodation sharing47
Impact of anthropomorphic features of artificially intelligent service robots on consumer acceptance: moderating role of sense of humor47
The role of green HRM in driving hotels' green creativity46
Impact of green human resource practices on hotel environmental performance: the moderating effect of environmental knowledge and individual green values45
Authentic leadership and employees’ emotional labour in the hospitality industry45
Management commitment to the ecological environment, green work engagement and their effects on hotel employees’ green work outcomes45
Big data and analytics in hospitality and tourism: a systematic literature review44
Willingness-to-pay for robot-delivered tourism and hospitality services – an exploratory study44
Impact of nonverbal customer-to-customer interactions on customer satisfaction and loyalty intentions44
Left out of the office “tribe”: the influence of workplace ostracism on employee work engagement43
The impact of employees’ perceived CSR on customer orientation: an integrated perspective of generalized exchange and social identity theory43
Fire in the belly: the impact of despotic leadership on employees work-related outcomes in the hospitality setting43
Impact of COVID-19: research note on tourism and hospitality sectors in the epicenter of Wuhan and Hubei Province, China42
Stand by me: analyzing the tourist–intelligent voice assistant relationship quality42
Uncovering the determinants of pro-environmental consumption for green hotels and green restaurants42
Effectiveness of sustainability communication on social media: role of message appeal and message source41
Application of consumer innovativeness to the context of robotic restaurants41
Spicing up hospitality service encounters: the case of Pepper™41
Transformational leadership, proactive personality and service performance41
Authentic leadership and career satisfaction: the meditating role of thriving and conditional effect of psychological contract fulfillment40
Revealing industry challenge and business response to Covid-19: a text mining approach40
A reflection on the Great Resignation in the hospitality and tourism industry40
The landscape of customer engagement in hospitality and tourism: a systematic review39
Narcissistic leadership and behavioral cynicism in the hotel industry: the role of employee silence and negative workplace gossiping39
Sentiment analysis in hospitality and tourism: a thematic and methodological review38
The effects of job crafting on tour leaders’ work engagement: the mediating role of person-job fit and meaningfulness of work37
To follow others or be yourself? Social influence in online restaurant reviews37
Food consumption experiences: a framework for understanding food tourists’ behavioral intentions37
Smart hospitality: from smart cities and smart tourism towards agile business ecosystems in networked destinations37
The relevance of mixed methods for network analysis in tourism and hospitality research37
Why should errors be tolerated? Perceived organizational support, organization-based self-esteem and psychological well-being37
Artificial intelligence: a systematic review of methods and applications in hospitality and tourism37
Fuel the service fire37
Hotel experiences during the COVID-19 pandemic: high-touch versus high-tech37
Be flexible: turning innovativeness into competitive advantage in hospitality firms36
Contactless service in hospitality: bridging customer equity, experience, delight, satisfaction, and trust36
Hotel guests’ social commerce intention36
Abusive supervision and frontline employees’ attitudinal outcomes36
Attitudes toward service robots: analyses of explicit and implicit attitudes based on anthropomorphism and construal level theory36
Systematic literature review of food waste in educational institutions: setting the research agenda35
The effects of hotel green business practices on consumers’ loyalty intentions: an expanded multidimensional service model in the upscale segment35
Robot vs human: expectations, performances and gaps in off-premise restaurant service modes35
Sustainability in hospitality and tourism: a review of key research topics from 1994 to 202034
Understanding tourists' memorable local food experiences and their consequences: the moderating role of food destination, neophobia and previous tasting experience34
Task-technology fit analysis of social media use for marketing in the tourism and hospitality industry: a systematic literature review34
Talent management in hospitality and tourism: a systematic literature review and research agenda34
Local food and changes in tourist eating habits in a sun-and-sea destination: a segmentation approach34
How hotels adjust technology-based strategy to respond to COVID-19 and gain competitive productivity (CP): strategic management process and dynamic capabilities34
The thematic evolution of customer engagement research: a comparative systematic review and bibliometric analysis34
An expanded nomological network of experienscape34
Mixed methods research in tourism and hospitality journals34
Customer pressure and restaurant employee green creative behavior: serial mediation effects of restaurant ethical standards and employee green passion33
Authentic leadership’s effect on customer orientation and turnover intention among Portuguese hospitality employees33
Entrepreneurship in rural hospitality and tourism. A systematic literature review of past achievements and future promises33
An examination of interactive effects of employees’ warmth and competence and service failure types on customer’s service recovery cooperation intention33
Destination image through social media analytics and survey method32
Vulnerability to COVID-19 unemployment in the Portuguese tourism and hospitality industry32
Contemporary leadership in hospitality: a review and research agenda32
A comparison between chatbot and human service: customer perception and reuse intention32
High performance work systems in the tourism and hospitality industry: a critical review31
Engaging visitors of science festivals using augmented reality: asymmetrical modelling31
Tolerating errors in hospitality organizations: relationships with learning behavior, error reporting and service recovery performance31
A critical review of robot research and future research opportunities: adopting a service ecosystem perspective30
Online review helpfulness: the moderating effects of review comprehensiveness30
The impact of COVID-19 on hotel customer satisfaction: evidence from Beijing and Shanghai in China30
Reading between the lines: analyzing online reviews by using a multi-method Web-analytics approach30
“Building back better”: the impact of the COVID-19 pandemic on the resilience of the hospitality and tourism industries30
Travel experience sharing on social media: effects of the importance attached to content sharing and what factors inhibit and facilitate it30
Research progress in tourism, leisure and hospitality in Europe (1969–2018)30
Why travelers switch to the sharing accommodation platforms? A push-pull-mooring framework30
Are environmental-related online reviews more helpful? A big data analytics approach30
Artificial intelligence for hospitality big data analytics: developing a prediction model of restaurant review helpfulness for customer decision-making29
Egyptian food experience of international visitors: a multidimensional approach29
A critical review and reconstruction of perceptual brand equity29
Hospitality employees’ emotions in the workplace: a systematic review of recent literature29
Turning home boredom during the outbreak of COVID-19 into thriving at home and career self-management: the role of online leisure crafting29
The changing determinants of tourists’ repurchase intention: the case of short-term rentals during the COVID-19 pandemic29
Reducing food waste behavior among hospitality employees through communication: dual mediation paths28
Antecedents of positive eWOM in hotels. Exploring the relative role of satisfaction, quality and positive emotional experiences28
Stimulating satisfaction and loyalty: transformative behaviour and Muslim consumers28
Employee perceptions of hotel CSR activities during the COVID-19 pandemic28
COVID-19-related job insecurity and employees’ behavioral outcomes: mediating role of emotional exhaustion and moderating role of symmetrical internal communication28
Hotel servicescape and customer citizenship behaviors: mediating role of customer engagement and moderating role of gender28
Customer experience and brand loyalty in the full-service hotel sector: the role of brand affect28
Socially responsible human resource practices and hospitality employee outcomes28
Emotion, memory and re-collective value: shared festival experiences28
Dining alone: improving the experience of solo restaurant goers28
Religion and entrepreneurship in hospitality and tourism27
A critical review of moderation analysis in tourism and hospitality research toward robust guidelines27
A critical review of smart hospitality and tourism research27
A holistic model of the servicescape in fast casual dining27
Risk, crisis and disaster management in hospitality and tourism: a comparative review27
Robots at your service: value facilitation and value co-creation in restaurants27
Key factors driving customers’ restaurant dining behavior during the COVID-19 pandemic27
The effects of on-the-job embeddedness and its sub-dimensions on small-sized hotel employees’ organizational commitment, work engagement and turnover intentions27
Customer emotion research in hospitality and tourism: conceptualization, measurements, antecedents and consequences27
Why are Chinese and North American guests satisfied or dissatisfied with hotels? An application of big data analysis27
Artificial intelligence (AI) for tourism: an European-based study on successful AI tourism start-ups27
Meta-analysis of outcomes of leader–member exchange in hospitality and tourism: what does the past say about the future?27
Origins and consequences of intrapreneurship with behaviour-based approach among employees in the hospitality industry26
Customer value co-creation in the hospitality and tourism industry: a systematic literature review26
Linking environmental knowledge, environmental responsibility, altruism, and intention toward green hotels through ecocentric and anthropocentric attitudes26
Role of virtual avatars in digitalized hotel service26
Creativity in the hospitality and tourism industry: a meta-analysis26
Successful restaurant crowdfunding: the role of linguistic style26
Leader knowledge hiding, feedback avoidance and hotel employee outcomes: a moderated mediation model26
The internet of things in upscale hotels: its impact on guests’ sensory experiences and behavior25
The after-shock effects of high-performers turnover in hotel industry: a multi-level study25
Crime research in hospitality and tourism25
How to prevent negative online customer reviews: the moderating roles of monetary compensation and psychological compensation25
The service digitalization in fine-dining restaurants: a cost-benefit perspective25
The construction of the affinity-seeking strategies of Airbnb homestay hosts24
Effects of African local food consumption experiences on post-tasting behavior24
A segmented machine learning modeling approach of social media for predicting occupancy24
Do feelings matter? The effect of leader affective presence on employee proactive customer service performance24
Evaluating hotel websites through the use of fuzzy AHP and fuzzy TOPSIS24
Discovering the relationship among knowledge management, sustainability marketing and service improvement: the moderating role of consumer interest24
Employees’ challenge-hindrance appraisals toward STARA awareness and competitive productivity: a micro-level case24
Barriers and drivers of environmental sustainability: Australian hotels24
Which factors influence locals’ and visitors’ overall restaurant evaluations?24
Improving the service industry with hyper-connectivity: IoT in hospitality24
Employee perceptions of wellness programs in the hospitality industry24
Sense of calling, emotional exhaustion and their effects on hotel employees’ green and non-green work outcomes23
Measuring hotel employee perceived job risk: dimensions and scale development23
The creative minds of extraordinary pastry chefs: an integrated theory of aesthetic expressions – a portraiture study23
Asymmetric relationship between customer sentiment and online hotel ratings: the moderating effects of review characteristics23
COVID-19 impact on hospitality retail employees’ turnover intentions23
Exploring the roles of hotel wellness attributes in customer satisfaction and dissatisfaction: application of Kano model through mixed methods23
Evaluating a guest satisfaction model through data mining23
Fostering green service innovation perceptions through green entrepreneurial orientation: the roles of employee green creativity and customer involvement23
Restaurant frontline employees’ turnover intentions: three-way interactions between job stress, fear of COVID-19, and resilience23
How to avoid common mistakes in experimental research?23
Formation of customer-based brand equity via authenticity23
Perceived robotic server qualities and functions explaining customer loyalty in the theme park context23
Can human resource flexibility disentangle innovative work behavior among hospitality employees? The roles of harmonious passion and regulatory foci22
Creating customer value in the sharing economy: an investigation of Airbnb users and their tripographic characteristics22
Impact of employee perceptions of mistreatment on organizational performance in the hotel industry22
Examining restaurant purchase intention during crises: the role of message appeal22
Online food delivery research: a systematic literature review22
Perceived vulnerability of job loss and satisfaction with life in the hospitality sector in times of pandemic: a multi-mediational approach22
Big data analytics and hotel guest experience: a critical analysis of the literature22
High-frequency forecasting from mobile devices’ bigdata: an application to tourism destinations’ crowdedness21
Applications of the experience sampling method: a research agenda for hospitality management21
Investigating onsite restaurant interactive self-service technology (ORISST) use: customer expectations and intentions21
Examining the relative influence of multidimensional customer service relationships in the food delivery application context21
A meta-analytic model on the role of organizational support in work-family conflict and employee satisfaction21
Tit for tat: understanding the responding behavior of property hosts on peer-to-peer rental platforms21
Labor shortage solution: redefining hospitality through digitization21
Motivating senior employees in the hospitality industry21
Human resource management studies in hospitality and tourism domain: a bibliometric analysis21
How does discrimination occur in hospitality and tourism services, and what shall we do? A critical literature review21
Customer mistreatment and employee customer-focused voice: the bright and dark sides of felt trust21
How to enhance scholarly impact: recommendations for university administrators, researchers and educators21
Do Gen Zs feel happy about their first job? A cultural values perspective from the hospitality and tourism industry21
An evolutionary analysis of revenue management research in hospitality and tourism21
The environmentally friendly role of edible insect restaurants in the tourism industry: applying an extended theory of planned behavior21
The impact of social capital and knowledge sharing intention on restaurants’ new product development20
Robots can’t take my job: antecedents and outcomes of Gen Z employees’ service robot risk awareness20
Investigation of efficiency in the UK hotel industry: a network data envelopment analysis approach20
Natural plants in hospitality servicescapes: the role of perceived aesthetic value20
Luxury restaurants’ risks when implementing new environmentally friendly programs – evidence from luxury restaurants in Taiwan20
Budget and midrange hotel managers’ perceptions of and responses to Airbnb20
Modeling attitude ambivalence and behavioral outcomes from hotel reviews20
Emotional intelligence and job performance in the hospitality industry: a meta-analytic review20
Women’s career advancement in hotels: the mediating role of organizational commitment20
Impact of organizational mistreatment on employee performance in the hotel industry20
Harnessing innovation success in hotels: the interplay among key drivers of new service performance20
Are functional, emotional and social values interrelated? A study of traditional guesthouses in Iran20