International Journal of Contemporary Hospitality Management

Article	Citations
Guest editorial: The sharing economy in a post-pandemic world	692
Live streaming in hospitality and tourism: a hybrid systematic review and way forward	348
Customer experience in the hotel industry: a systematic literature review and research agenda	314
Humility breeds creativity: the moderated mediation model of leader humility and subordinates’ creative service performance in hospitality	226
Customer acceptance of humanoid service robots in hotels: moderating effects of service voluntariness and culture	191
Slow motion, fast impact: enhancing food video marketing with cinematic techniques	157
Fostering customer-oriented constructive deviance: the influence of moral emotions and moral disengagement	151
Why do hotels go green? Understanding TripAdvisor GreenLeaders participation	149
Tokenism in the workplace: does brand activism benefit LGBTQ+ employees in the hospitality industry?	146
Drivers and interrelationships of three types of pro-environmental behaviors in the workplace	129
Online food delivery research: a systematic literature review	124
Does perceived overqualification lead employees to further knowledge hiding? The role of relative deprivation and ego depletion	116
A novel approach to online review analysis: integrating theory of planned behavior and machine learning techniques	106
Can AI robots foster social inclusion? Exploring the role of immersive augmentation in hospitality	103
Women empowerment in restaurants: effects of femvertising, purplewashing and feminist identity on consumers’ willingness to pay a premium	103
Risk or benefit? Economic and sociocultural impact of P2P accommodation on community resilience, consumer perception and behavioral intention	100
The double-edged sword effect of artificial intelligence awareness among hotel employees	100
Employing the houseless as corporate social responsibility	97
ESG in the digital age: enhancing customer perception through strategic communication in restaurant mobile ordering	94
Cultural perceptions of ethical leadership and its effect on intention to leave in the independent hotel industry	92
Build trust, they will come: the case of casino high rollers!	92
How organizational justice in the hospitality industry influences proactive customer service performance through general self-efficacy	89
Effects of history, location and size of ethnic enclaves and ethnic restaurants on authentic cultural gastronomic experiences	89
Enhancing intellectual experiences for users: a multidimensional model of humanoid service robots in hospitality and tourism	88
Indoor air quality monitoring and management in hospitality: an overarching framework	87

A systematic review of empirical studies of pro-environmental behavior in hospitality and tourism contexts	85
Customer responses to the Airbnb platform: the role of Airbnb experience and memorability	84
Interactive CSR campaign and symbolic brand benefits: a moderated mediation model of brand trust and self-congruity in the restaurant industry	81
Examining the pathway linking workplace incivility and employee well-being: a study among frontline hotel employees in India	79
Utilitarian vs hedonic roles of service robots and customer stereotypes: a person–environment fit theory perspective	77
Can customer participation promote hospitality frontline employees’ extra-role service behavior?	74
What are the drawbacks of advanced technology in hospitality and tourism sphere?	73
Spatial structure and influencing factors of an emerging wine tourism network: a case study of the Ningxia wine region	73
Understanding the drivers of consumers’ acceptance and use of service robots in the hotel industry	72
Effects of metaverse experience on behavioral intention of visitors: moderating role of similarity between virtual and real experience	72
Top management team gender diversity and firm risk-taking in the hospitality industry	71
A triadic model of job retention and turnover dynamics in the hospitality industry	70
Viewing hospitality from an interdisciplinary lens: a systematic review of 30-year research on hospitality in health care	69
Is it the end of the technology acceptance model in the era of generative artificial intelligence?	69
What drives Millennials and Generation Z to adopt cryptocurrency for hotel payments?	68
Building “causal realism” in experimental studies within hospitality and tourism	68
Impact of the length of stay at hotels on online reviews	68
Diversity, equity and inclusion in employee-queer customer interactions in the hospitality service setting: including multiple stakeholders’ perspectives	67
COVID-19 pandemic and hotel property performance	67
The past, present, and future of AI in hospitality and tourism: a bibliometric analysis	66
Navigating the generative AI travel landscape: the influence of ChatGPT on the evolution from new users to loyal adopters	66
Cognitive–analytical and emotional–social tasks achievement of service robots through human–robot interaction	66
Supervisor incivility and turnover intention of the employees in the hospitality industry of China	66
Generative AI in international hotel marketing: impacts on employee creativity and performance	65
Hotel experiences during the COVID-19 pandemic: high-touch versus high-tech	65
Consumer intention to use service robots: a cognitive–affective–conative framework	65
From the final frontier to the metaverse: exploring the role of sharing economy principles in revolutionizing space tourism	64
The future of transformative events: an event leaders’ perspective	62
Antecedents and consequences of co-creation value with a resolution of complex P2P relationships	61
Special Issues in hospitality and tourism management journals	61
Fun at workplace and intention to leave: role of work engagement and group cohesion	60
Evaluating the effect of multifactors on employee’s innovative behavior in SMEs: mediating effects of thriving at work and organizational commitment	59
Defining and establishing a restaurant wine culture	59
How coolness drives brand love and engagement: evidence from Airbnb and hotels	59
Ex post i-deals, work-life balance, and work well-being in the hospitality industry: the moderating role of gender	58
Post COVID-19 recovery for independent full-service restaurants using the salience theory: what will it take to get customers to return?	58
Quiet quitting: relationship with other concepts and implications for tourism and hospitality	57
Keeping warm: racial disparities of warmth judgments in the service industry	57
Evaluating user engagement via Metaverse environment through immersive experience for travel and tourism websites	55
Sustainable consumer choices – critical reflection on hospitality and tourism	55
Beyond local food consumption: the impact of local food consumption experience on cultural competence, eudaimonia and behavioral intention	54
The influence of perceived organizational exploitation on frontline hospitality employees’ workplace deviance: an organizational justice perspective	54
Linking organizational exploitation to extra-role behaviors: a conservation of resources perspective	54
Unraveling the customer orientation paradox	53
The MSapeMER: a symmetric, scale-free and intuitive forecasting error measure for hospitality revenue management	53
Dividend and investment decisions in asymmetric information environments: evidence from the restaurant industry	53
Intraindividual variability and stability in rumination: examining the effect of rumination on negative affect across domains	52
A behavioral economics approach to hospitality and tourism research	51
What drives participation in green loyalty programmes? Examining reactance, guilt and staff attractiveness	49
Informing facts or evoking feelings: how to communicate pro-environmental messages effectively to first-time vs repeat customers	49

Customer mistreatment and unethical pro-organizational behavior: a daily diary study examining the roles of status threat	49
The ethics of eating: how do lifestyle politics shape tourists’ ethical food consumption behaviours?	49
The spillover effect of sustainable hospitality and tourism consumption value (SHTCV) on prosocial behaviors: the moderating effect of global citizenship	49
The effect of generalist CEOs on social novelty in the restaurant industry	48
Watching performing arts encourages proenvironmental hotel choices: a moderated mediation model	48
How position level, hotel classification and brand category affect attitudes toward disabled colleagues	48
The relationship between illegitimate tasks and service sabotage: an investigation of emotional energy and psychological resilience	47
In the travel bloggers’ wonderland: mechanisms of the blogger – follower relationship in tourism and hospitality management – a systematic literature review	47
The joint influence of the timing and framing of an online upselling message on consumer perceptions: the roles of construal level and reactance	47
What makes experimental research publishable in leading hospitality and tourism journals? Perspectives of editorial board members	47
Hospitality employees’ technology adoption at the workplace: evidence from a meta-analysis	47
A critical insight into the intersection of sustainability and technology	47
Does chefs’ perfectionism foster culinary creativity in Taiwan? Exploring the moderating role of turnover intention	47
Health tourism enterprises and adaptation for sustainable development	47
Operation design of a robot logistics system considering demand fluctuations in the hotel industry	46
An integrated framework of behavioral reasoning theory, theory of planned behavior, moral norm and emotions for fostering hospitality/tourism employees’ sustainable behaviors	45
Impact of green human resource practices on hotel environmental performance: the moderating effect of environmental knowledge and individual green values	45
Revisiting internal consistency in hospitality research: toward a more comprehensive assessment of scale quality	44
How immersive technologies impact behavioral responses in destination marketing: the role of physiological arousal, presence, and age	44
Unraveling the mechanisms of AI system aversion among customer-contact employees: a perspective from advice response theory	43
The changing role of hotel attributes in destination competitiveness throughout a crisis	43
Driving location-based advertising success in hospitality apps: a synergistic analysis approach	42
The impact of customer sexual harassment on customer-oriented OCB: a social exchange perspective	42
Environmental cognition and environmental performance in restaurants: roles of green supplier selection and joint actions	42
How does quality of mobile food delivery services influence customer loyalty? Gronroos’s service quality perspective	41
Stylish virtual tour: exploring fashion’s influence on attitude and satisfaction in VR tourism	41
Beyond simple messaging: a review of crisis communication research in hospitality and tourism	41
The construction of the affinity-seeking strategies of Airbnb homestay hosts	41
Hotel team-oriented human resources practices: conceptualization, scale development and validation	41
Augmented reality marketing in hospitality and tourism: a guide for researchers and managers	41
How to develop and validate experimental scenarios?	40
The paradox of immersive artificial intelligence (AI) in luxury hospitality: how immersive AI shapes consumer differentiation and luxury value	40
Competition or collaboration for human–robot relationship: a critical reflection on future cobotics in hospitality	39
Changes in the effect of credence cues on restaurant delivery service under different health risks	39
Real in virtual: the influence mechanism of virtual reality on tourists’ perceptions of presence and authenticity in museum tourism	39
Leveraging ChatGPT and other generative artificial intelligence (AI)-based applications in the hospitality and tourism industry: practices, challenges and research agenda	39
Customer preferences for staycation package attributes	39
A supervised data mining approach for predicting comment card ratings	39
Perceived price and trustworthiness of online reviews: different levels of promotion and customer type	38
A digital transformation approach in hospitality and tourism research	38
Robotic companionship for solo diners: the role of robotic service type, need to belong and restaurant type	38
Generation Z domestic food tourists’ experienced restaurant innovativeness toward destination cognitive food image and revisit intention	38
Hotel App Quality (HAPQUAL): conceptualization and scale development	38
Third-party social support and the sense of not feeling alone, coping and healing: healthcare traveler experiences in hotels and Airbnbs	37
Reflective and composite scales in tourism and hospitality research: revising the scale development procedure	37
The impact of AI service failure on human employee behavior and customer service performance	37
An exploratory investigation of technology-assisted dining experiences from the consumer perspective	37
The impact of compensation information transparency on guest booking behavior in the home-sharing economy: an asymmetric information perspective	36
Cruise revenue management: cross-discipline literature review and development of an integrated cruise revenue management framework	36
Smart tourism city governance: exploring the impact on stakeholder networks	36
Virtual reality vs traditional previews: the role of self-construal in customer decision-making	36
The matching effect of local food and color on ethical dining behaviors: the roles of credibility and green image	36
Implementing dynamic revenue management in hotels during Covid-19: value stream and wavelet coherence perspectives	36
The impact of product name on consumer responses to meat alternatives	35
Social network analysis in hospitality and tourism: Guest editorial	35
Integrating sensory marketing with artificial intelligence in hospitality: a future research agenda	35
From service-dominant orientation to positive customer outcomes: a self-determination model in the custom travel service context	35
How do wineries price their wine experiences?	34
Artificial intelligence (AI) agents and the future of customer loyalty	34
How negative workplace gossip undermines employees’ career growth: from a reputational perspective	34
The role of experiential familiarity in shaping hotel-chain competitiveness	34
How does restaurant experienscape affect solo diners' emotions and dining satisfaction in Korea?	34
Coming to terms with a socially unsustainable fine dining business model	34
Drivers of social sustainability practices: quality management, human capital and innovation	34
A comparison of the importance of wine supplier quality attributes for on-premise and off-premise wine retail establishments	34
From shared leadership to proactive customer service performance: a multilevel investigation	33
Emotion and memory in boutique hotel experiences: the role of event design	33
Luxury hotel technology trends: a multigenerational analysis	33
How does AI awareness affect employees’ voice behavior in the service industry? A transactional theory of stress perspective	33
Gathering pre-purchase information for a cruise vacation with virtual reality: the effects of media technology and gender	33
Relational resources for promoting restaurant employees’ thriving at work	33
Emotion regulation research in hospitality and tourism	33
Resilient leadership in hospitality and tourism enterprises: conceptualization and scale development	33
The trickle-down effect of leader psychological capital on follower creative performance: the mediating roles of job crafting and knowledge sharing	33
Cue congruence effects of attribute performance and hosts’ service quality attributes on room sales on peer-to-peer accommodation platforms	32
Family supportive and singles-friendly: how an equally supportive working environment impacts unmarried hotel employees	32
Second chances in hospitality: analyzing the employment prospects for rehabilitated offenders	32
Retaining millennial talent: the role of servant leadership and creativity	32
The theory-practice research gains from big data: evidence from hospitality loyalty programs	32
Rethinking work-life integration: empowering talent in emerging hospitality and tourism work paradigms	32

The influence of consumer confusion on the repurchase intentions of hotel guests: the role of brand loyalty and customer satisfaction	32
The role of knowledge sharing in hotel newcomer socialization: a formal intervention program	32
The robot color effect on consumer responses: the moderating role of ambient lighting	32
Memorable dining experiences amidst the COVID-19 pandemic	31
The effect of employee recognition on restaurant employees’ job embeddedness, knowledge sharing and service orientation: abusive supervision as a moderator	31
Designing customer experiential satisfaction between people- and technology-driven services: empirical evidence from upscale restaurants	31
How immersive technologies are redefining the customer journey. Guest editorial	31
The role of masculine and feminine gender enactment in hospitality leadership	31
The effect of service failure severity on brand forgiveness: the moderating role of interpersonal attachment styles and thinking styles	31
A social network analysis of interlocking directorates in the accommodation sector	30
Predicting Airbnb occupancy rate: a hybrid deep learning and game-theoretic approach	30
How and when does customer mistreatment occur? Testing the predictive effect of future focus through construal-level theory	30
AI and supportive technology experiences of customers with visual impairments in hotel, restaurant, and travel contexts	30
Event tourist experience value: multi-item scale development and validation	30
Can nostalgia-themed stimuli predict customer loyalty and continued patronage?	30
An exploratory study of US craft brewery owners’ motivations for adopting environmental practices	30
Gaining resilience through transformative services in cause-related events: an interaction ritual chain perspective	30
You don’t have to tip the human waiters anymore, but … Unveiling factors that influence consumers’ willingness to pay a price premium for robotic restaurants	29
Human resource management studies in hospitality and tourism domain: a bibliometric analysis	29
A comparative review of hospitality and tourism innovation research in academic and trade journals	29
Influence of corporate digital responsibility, responsible marketing, green technology and responsible practices on green brand equity in star-rated hotels	29
Big data and analytics in hospitality and tourism: a systematic literature review	29
Can virtual influencers affect purchase intentions in tourism and hospitality e-commerce live streaming? An empirical study in China	29
How CEO responsible leadership shapes corporate social responsibility and organization performance: the roles of organizational climates and CEO founder status	29
The ecosystem of disability inclusion in hospitality and tourism organisations: an integrative review and research agenda	29
Can cuteness soften my anxiety? The impact of conversational styles of service robots on consumer service acceptance	28
How does emotional labor influence restaurant employees’ service quality during COVID-19? The roles of work fatigue and supervisor–subordinate Guanxi	28
The effects of motivation and prior knowledge on wine consumers’ decision-making process: using an extended model of goal-directed behavior	28
Leader knowledge hiding, feedback avoidance and hotel employee outcomes: a moderated mediation model	28
Beyond competing for talent: an integrative framework for coopetition in talent management in SMEs	28
Restaurant-visit intention: do anthropomorphic cues, brand awareness and subjective social class interact?	28
Does technological innovation have an impact on employment in the hospitality industry?	28
Religious, contextual and media influence: determinants of the representation of female tour guides in travel agencies	28
Beyond “good company”: The mediating role of innovation in the corporate social responsibility and corporate firm performance relationship	28
Exploring the effect of “home feeling” on the online rating of homestays: a three-dimensional perspective	28
Exploring memorable experiences in luxury hotels	28
Investigating social risks of construction projects in historic tourism sites in urban districts of developing countries: social network analysis approach	28
Motivation behind review provision in online travel communities: do hometowner contributions matter?	28
A reflection on the Great Resignation in the hospitality and tourism industry	28
Embracing imperfection: employee empowerment and learning from errors from the lens of positive psychology	27
Consumer approach intentions amid COVID-19: the role of safety compliance and perceived risk	27
Corporate social responsibility (CSR): a contemporary review of practices, impacts, and future directions	27
Understanding brand reputation: a case study of Chinese wineries	27
Linking organizational justice to tourism and hospitality employees’ service orientation: the roles of Confucian values and relationship quality	27
Creating value networks through a learning society for Indigenous women tourism entrepreneurs	27
A network analysis of tourist activity	27
Advancing information search through GenAI: the roles of search type, travel motive and GenAI customization level	27
The theory of sustainability values and travel behavior	27
Identifying success factors of refugee entrepreneurs in the tourism and hospitality industry	26
The effect of artificial intelligence awareness on frontline service employees’ silence: the roles of psychological contract breach and moral identity	26
Peer-to-peer accommodation amid COVID-19: the effects of Airbnb cleanliness information on guests’ trust and behavioral intentions	26
Festivalization of business events: exploring a new strategy for designing more engaging conference experiences	26
Inter-brand career mobility: a study of general manager perceptions and implications for talent management	26
Exploring new realms or losing touch? Assessing public beliefs about tourism in the metaverse–a big-data approach	26
Text classification in tourism and hospitality – a deep learning perspective	26