International Journal of Contemporary Hospitality Management

Article	Citations
Fostering customer-oriented constructive deviance: the influence of moral emotions and moral disengagement	474
Growing the pie: an examination of coopetition benefits in the US lodging industry	284
The double-edged sword effect of artificial intelligence awareness among hotel employees	276
Tokenism in the workplace: does brand activism benefit LGBTQ+ employees in the hospitality industry?	203
Women empowerment in restaurants: effects of femvertising, purplewashing and feminist identity on consumers’ willingness to pay a premium	170
Can AI robots foster social inclusion? Exploring the role of immersive augmentation in hospitality	168
Risk or benefit? Economic and sociocultural impact of P2P accommodation on community resilience, consumer perception and behavioral intention	149
A novel approach to online review analysis: integrating theory of planned behavior and machine learning techniques	144
Live streaming in hospitality and tourism: a hybrid systematic review and way forward	125
Why do hotels go green? Understanding TripAdvisor GreenLeaders participation	124
Online food delivery research: a systematic literature review	122
Drivers and interrelationships of three types of pro-environmental behaviors in the workplace	118
Customer experience in the hotel industry: a systematic literature review and research agenda	116
Employing the houseless as corporate social responsibility	112
Guest editorial: The sharing economy in a post-pandemic world	112
Humility breeds creativity: the moderated mediation model of leader humility and subordinates’ creative service performance in hospitality	108
Does perceived overqualification lead employees to further knowledge hiding? The role of relative deprivation and ego depletion	106
Customer acceptance of humanoid service robots in hotels: moderating effects of service voluntariness and culture	105
Guest editorial	99
Effects of metaverse experience on behavioral intention of visitors: moderating role of similarity between virtual and real experience	98
Can customer participation promote hospitality frontline employees’ extra-role service behavior?	96
Financial performance assessment of branded and non-branded hotel companies. Analysis of the Portuguese case	94
What drives Millennials and Generation Z to adopt cryptocurrency for hotel payments?	93
Cultural perceptions of ethical leadership and its effect on intention to leave in the independent hotel industry	88
A systematic review of empirical studies of pro-environmental behavior in hospitality and tourism contexts	87

Effects of history, location and size of ethnic enclaves and ethnic restaurants on authentic cultural gastronomic experiences	86
Customer responses to the Airbnb platform: the role of Airbnb experience and memorability	83
Impact of the length of stay at hotels on online reviews	82
Diversity, equity and inclusion in employee-queer customer interactions in the hospitality service setting: including multiple stakeholders’ perspectives	79
Spatial structure and influencing factors of an emerging wine tourism network: a case study of the Ningxia wine region	79
The past, present, and future of AI in hospitality and tourism: a bibliometric analysis	78
Enhancing intellectual experiences for users: a multidimensional model of humanoid service robots in hospitality and tourism	76
A triadic model of job retention and turnover dynamics in the hospitality industry	76
Building “causal realism” in experimental studies within hospitality and tourism	75
Build trust, they will come: the case of casino high rollers!	75
Empowering leadership in hospitality and tourism management: a systematic literature review	74
Indoor air quality monitoring and management in hospitality: an overarching framework	74
The internet of things in upscale hotels: its impact on guests’ sensory experiences and behavior	73
From the final frontier to the metaverse: exploring the role of sharing economy principles in revolutionizing space tourism	73
COVID-19 pandemic and hotel property performance	71
Utilitarian vs hedonic roles of service robots and customer stereotypes: a person–environment fit theory perspective	70
Cognitive–analytical and emotional–social tasks achievement of service robots through human–robot interaction	69
Interactive CSR campaign and symbolic brand benefits: a moderated mediation model of brand trust and self-congruity in the restaurant industry	67
Top management team gender diversity and firm risk-taking in the hospitality industry	67
Is it the end of the technology acceptance model in the era of generative artificial intelligence?	65
Navigating the generative AI travel landscape: the influence of ChatGPT on the evolution from new users to loyal adopters	65
Hotel experiences during the COVID-19 pandemic: high-touch versus high-tech	65
Examining the pathway linking workplace incivility and employee well-being: a study among frontline hotel employees in India	65
Understanding the drivers of consumers’ acceptance and use of service robots in the hotel industry	64
Viewing hospitality from an interdisciplinary lens: a systematic review of 30-year research on hospitality in health care	64
Supervisor incivility and turnover intention of the employees in the hospitality industry of China	63
How organizational justice in the hospitality industry influences proactive customer service performance through general self-efficacy	61
Consumer intention to use service robots: a cognitive–affective–conative framework	61
The influence of perceived organizational exploitation on frontline hospitality employees’ workplace deviance: an organizational justice perspective	60
Linking organizational exploitation to extra-role behaviors: a conservation of resources perspective	60
Sustainable consumer choices – critical reflection on hospitality and tourism	59
The future of transformative events: an event leaders’ perspective	59
Ex post i-deals, work-life balance, and work well-being in the hospitality industry: the moderating role of gender	59
Antecedents and consequences of co-creation value with a resolution of complex P2P relationships	58
Hospitality employees’ emotions in the workplace: a systematic review of recent literature	58
Evaluating the effect of multifactors on employee’s innovative behavior in SMEs: mediating effects of thriving at work and organizational commitment	58
Keeping warm: racial disparities of warmth judgments in the service industry	57
Experience of shame in service failure context among restaurant frontline employees: does industry tenure matter?	57
Special Issues in hospitality and tourism management journals	56
Post COVID-19 recovery for independent full-service restaurants using the salience theory: what will it take to get customers to return?	56
Quiet quitting: relationship with other concepts and implications for tourism and hospitality	55
Emotional intelligence and job performance in the hospitality industry: a meta-analytic review	55
Fun at workplace and intention to leave: role of work engagement and group cohesion	54
Evaluating user engagement via Metaverse environment through immersive experience for travel and tourism websites	54
Defining and establishing a restaurant wine culture	54
Unraveling the customer orientation paradox	53
Beyond local food consumption: the impact of local food consumption experience on cultural competence, eudaimonia and behavioral intention	53
The effect of generalist CEOs on social novelty in the restaurant industry	53
A behavioral economics approach to hospitality and tourism research	53
Intraindividual variability and stability in rumination: examining the effect of rumination on negative affect across domains	52

The relationship between illegitimate tasks and service sabotage: an investigation of emotional energy and psychological resilience	52
Delivering warmth and expediting love: just-in-time CSR in the midst of COVID-19 mega disruption	52
Operation design of a robot logistics system considering demand fluctuations in the hotel industry	52
Health tourism enterprises and adaptation for sustainable development	52
What drives participation in green loyalty programmes? Examining reactance, guilt and staff attractiveness	51
The relevance of relational capabilities in collaborative decisions	51
Watching performing arts encourages proenvironmental hotel choices: a moderated mediation model	51
Does chefs’ perfectionism foster culinary creativity in Taiwan? Exploring the moderating role of turnover intention	50
In the travel bloggers’ wonderland: mechanisms of the blogger – follower relationship in tourism and hospitality management – a systematic literature review	50
How position level, hotel classification and brand category affect attitudes toward disabled colleagues	50
A critical insight into the intersection of sustainability and technology	49
Customer mistreatment and unethical pro-organizational behavior: a daily diary study examining the roles of status threat	49
The MSapeMER: a symmetric, scale-free and intuitive forecasting error measure for hospitality revenue management	48
Hospitality employees’ technology adoption at the workplace: evidence from a meta-analysis	48
What makes experimental research publishable in leading hospitality and tourism journals? Perspectives of editorial board members	48
Dividend and investment decisions in asymmetric information environments: evidence from the restaurant industry	47
An integrated framework of behavioral reasoning theory, theory of planned behavior, moral norm and emotions for fostering hospitality/tourism employees’ sustainable behaviors	47
Can human resource flexibility disentangle innovative work behavior among hospitality employees? The roles of harmonious passion and regulatory foci	47
The joint influence of the timing and framing of an online upselling message on consumer perceptions: the roles of construal level and reactance	47
How immersive technologies impact behavioral responses in destination marketing: the role of physiological arousal, presence, and age	45
Impact of green human resource practices on hotel environmental performance: the moderating effect of environmental knowledge and individual green values	45
How to develop and validate experimental scenarios?	44
Rebounding through the pandemic: towards the digitized and digitalized small hospitality business in China	44
Environmental cognition and environmental performance in restaurants: roles of green supplier selection and joint actions	43
A supervised data mining approach for predicting comment card ratings	43
Stylish virtual tour: exploring fashion’s influence on attitude and satisfaction in VR tourism	43
Unraveling the mechanisms of AI system aversion among customer-contact employees: a perspective from advice response theory	43
How does quality of mobile food delivery services influence customer loyalty? Gronroos’s service quality perspective	43
The construction of the affinity-seeking strategies of Airbnb homestay hosts	42
Recipes for customer loyalty: a cross-country study of the hotel industry	41
The impact of customer sexual harassment on customer-oriented OCB: a social exchange perspective	41
The impact of knowledge management on the internationalization, organizational ambidexterity and performance of Spanish hotel chains	41
The paradox of immersive artificial intelligence (AI) in luxury hospitality: how immersive AI shapes consumer differentiation and luxury value	41
Revisiting internal consistency in hospitality research: toward a more comprehensive assessment of scale quality	40
The changing role of hotel attributes in destination competitiveness throughout a crisis	40
Beyond simple messaging: a review of crisis communication research in hospitality and tourism	40
“Find a flight for me, Oscar!” Motivational customer experiences with chatbots	40
Sharing economy research in hospitality and tourism: a critical review using bibliometric analysis, content analysis and a quantitative systematic literature review	39
Leveraging ChatGPT and other generative artificial intelligence (AI)-based applications in the hospitality and tourism industry: practices, challenges and research agenda	39
Risk, crisis and disaster management in hospitality and tourism: a comparative review	39
From service-dominant orientation to positive customer outcomes: a self-determination model in the custom travel service context	38
Tourism demand nowcasting using a LASSO-MIDAS model	38
Changes in the effect of credence cues on restaurant delivery service under different health risks	38
The impact of product name on consumer responses to meat alternatives	38
Augmented reality marketing in hospitality and tourism: a guide for researchers and managers	38
Robotic companionship for solo diners: the role of robotic service type, need to belong and restaurant type	37
Reflective and composite scales in tourism and hospitality research: revising the scale development procedure	37
An exploratory investigation of technology-assisted dining experiences from the consumer perspective	37
Cruise revenue management: cross-discipline literature review and development of an integrated cruise revenue management framework	37
The impact of AI service failure on human employee behavior and customer service performance	37
Third-party social support and the sense of not feeling alone, coping and healing: healthcare traveler experiences in hotels and Airbnbs	37
Virtual reality vs traditional previews: the role of self-construal in customer decision-making	37
Hotel App Quality (HAPQUAL): conceptualization and scale development	37
Job perceptions of Generation Z hotel employees towards working in Covid-19 quarantine hotels: the role of meaningful work	36
Implementing dynamic revenue management in hotels during Covid-19: value stream and wavelet coherence perspectives	36
Generation Z domestic food tourists’ experienced restaurant innovativeness toward destination cognitive food image and revisit intention	36
A digital transformation approach in hospitality and tourism research	36
The matching effect of local food and color on ethical dining behaviors: the roles of credibility and green image	35
Smart tourism city governance: exploring the impact on stakeholder networks	35
Competition or collaboration for human–robot relationship: a critical reflection on future cobotics in hospitality	35
Real in virtual: the influence mechanism of virtual reality on tourists’ perceptions of presence and authenticity in museum tourism	35
Customer preferences for staycation package attributes	35
How do wineries price their wine experiences?	34
Luxury hotel technology trends: a multigenerational analysis	34
Perceived price and trustworthiness of online reviews: different levels of promotion and customer type	34
Cruising in the COVID-19 pandemic era: Does perceived crowding really matter?	34
The theory-practice research gains from big data: evidence from hospitality loyalty programs	34
Social network analysis in hospitality and tourism: Guest editorial	34
A comparison of the importance of wine supplier quality attributes for on-premise and off-premise wine retail establishments	34
How negative workplace gossip undermines employees’ career growth: from a reputational perspective	33
How does AI awareness affect employees’ voice behavior in the service industry? A transactional theory of stress perspective	33
Drivers of social sustainability practices: quality management, human capital and innovation	33
Positive power: events as temporary sites of power which “empower” marginalised groups	33
Coming to terms with a socially unsustainable fine dining business model	33
From shared leadership to proactive customer service performance: a multilevel investigation	33
Vulnerability to COVID-19 unemployment in the Portuguese tourism and hospitality industry	33
Relational resources for promoting restaurant employees’ thriving at work	32
The trickle-down effect of leader psychological capital on follower creative performance: the mediating roles of job crafting and knowledge sharing	32
How does restaurant experienscape affect solo diners' emotions and dining satisfaction in Korea?	32
Emotion regulation research in hospitality and tourism	32

Resilient leadership in hospitality and tourism enterprises: conceptualization and scale development	32
Creativity in the hospitality and tourism industry: a meta-analysis	32
A comparison between chatbot and human service: customer perception and reuse intention	32
The role of knowledge sharing in hotel newcomer socialization: a formal intervention program	31
The role of experiential familiarity in shaping hotel-chain competitiveness	31
Employee perceptions of hotel CSR activities during the COVID-19 pandemic	31
Gathering pre-purchase information for a cruise vacation with virtual reality: the effects of media technology and gender	31
Decision model innovation for competitive productivity (CP) in the airport industry	30
Gaining resilience through transformative services in cause-related events: an interaction ritual chain perspective	30
An exploratory study of US craft brewery owners’ motivations for adopting environmental practices	30
The role of masculine and feminine gender enactment in hospitality leadership	30
The effect of employee recognition on restaurant employees’ job embeddedness, knowledge sharing and service orientation: abusive supervision as a moderator	30
Idiosyncratic deals and occupational well-being in the hospitality industry: the mediating role of organization-based self-esteem	30
Can nostalgia-themed stimuli predict customer loyalty and continued patronage?	30
A social network analysis of interlocking directorates in the accommodation sector	30
How immersive technologies are redefining the customer journey. Guest editorial	29
The influence of consumer confusion on the repurchase intentions of hotel guests: the role of brand loyalty and customer satisfaction	29
Asymmetric relationship between customer sentiment and online hotel ratings: the moderating effects of review characteristics	29
Second chances in hospitality: analyzing the employment prospects for rehabilitated offenders	29
Hospitality business models, customer well-being and trust: the mediating role of competitive service advantage	29
Cue congruence effects of attribute performance and hosts’ service quality attributes on room sales on peer-to-peer accommodation platforms	29
Forecasting daily attraction demand using big data from search engines and social media	28
Consequences of employee personality in the hospitality context: a systematic review and meta-analysis	28
AI and supportive technology experiences of customers with visual impairments in hotel, restaurant, and travel contexts	28
Event tourist experience value: multi-item scale development and validation	28
Retaining millennial talent: the role of servant leadership and creativity	28
The effect of service failure severity on brand forgiveness: the moderating role of interpersonal attachment styles and thinking styles	28
Pre-event competitiveness: exploring residents’ perceptions of place management and local impacts	28
Rethinking work-life integration: empowering talent in emerging hospitality and tourism work paradigms	28
Family supportive and singles-friendly: how an equally supportive working environment impacts unmarried hotel employees	27
Can cuteness soften my anxiety? The impact of conversational styles of service robots on consumer service acceptance	27
Construct validation of leaders’ motivating language in the context of the hotel industries of Bangladesh and Malaysia	27
How CEO responsible leadership shapes corporate social responsibility and organization performance: the roles of organizational climates and CEO founder status	27
Human resource management studies in hospitality and tourism domain: a bibliometric analysis	27
The effects of motivation and prior knowledge on wine consumers’ decision-making process: using an extended model of goal-directed behavior	27
Big data and analytics in hospitality and tourism: a systematic literature review	27
Memorable dining experiences amidst the COVID-19 pandemic	27
More than lip service to internal market orientation: a multilevel investigation of the role of internal service quality	27
Investigating social risks of construction projects in historic tourism sites in urban districts of developing countries: social network analysis approach	26
Can virtual influencers affect purchase intentions in tourism and hospitality e-commerce live streaming? An empirical study in China	26
Motivation behind review provision in online travel communities: do hometowner contributions matter?	26
A network analysis of cross-occupational skill transferability for the hospitality industry	26
Religious, contextual and media influence: determinants of the representation of female tour guides in travel agencies	26
Leader knowledge hiding, feedback avoidance and hotel employee outcomes: a moderated mediation model	26
You don’t have to tip the human waiters anymore, but … Unveiling factors that influence consumers’ willingness to pay a price premium for robotic restaurants	26
Beyond “good company”: The mediating role of innovation in the corporate social responsibility and corporate firm performance relationship	26
Exploring the effect of “home feeling” on the online rating of homestays: a three-dimensional perspective	26
Does technological innovation have an impact on employment in the hospitality industry?	26
Exploring memorable experiences in luxury hotels	26
The ecosystem of disability inclusion in hospitality and tourism organisations: an integrative review and research agenda	25
A reflection on the Great Resignation in the hospitality and tourism industry	25
A comparative review of hospitality and tourism innovation research in academic and trade journals	25
How does emotional labor influence restaurant employees’ service quality during COVID-19? The roles of work fatigue and supervisor–subordinate Guanxi	25
Festivalization of business events: exploring a new strategy for designing more engaging conference experiences	24
A network analysis of tourist activity	24
Linking organizational justice to tourism and hospitality employees’ service orientation: the roles of Confucian values and relationship quality	24
Advancing information search through GenAI: the roles of search type, travel motive and GenAI customization level	24
Beyond competing for talent: an integrative framework for coopetition in talent management in SMEs	24
Healthy food exposition attendees’ purchasing strategies: a mental budgeting perspective	24
Toward maximization of peer-to-peer accommodation hosts’ competitive productivity (CP)	24
The effect of artificial intelligence awareness on frontline service employees’ silence: the roles of psychological contract breach and moral identity	24
Restaurant-visit intention: do anthropomorphic cues, brand awareness and subjective social class interact?	24
Examining restaurant purchase intention during crises: the role of message appeal	24
Exploring new realms or losing touch? Assessing public beliefs about tourism in the metaverse–a big-data approach	24
A systematic and critical review of Internet of Things in contemporary hospitality: a roadmap and avenues for future research	23
Burnout and counterproductive workplace behaviours among frontline hospitality employees: the effect of perceived contract precarity	23
21st century leadership research in hospitality management: a state-of-the-art systematic literature review	23
Identifying success factors of refugee entrepreneurs in the tourism and hospitality industry	23
Text classification in tourism and hospitality – a deep learning perspective	23
Country-of-origin cues: effects of country-related affect and product association on consumer responses to hospitality firms	23
Travel medicine in hospitality: an interdisciplinary perspective	23
Making memories: a consumer-based model of authenticity applied to living history sites	23
Dynamic roles of hotel mobile application in customer satisfaction and dissatisfaction: integrating text analytics and impact asymmetry analysis	23
Inter-brand career mobility: a study of general manager perceptions and implications for talent management	23
The theory of sustainability values and travel behavior	23
Immersive time in the metaverse and visits to the physical world: why not both? A holistic customer engagement framework	23
Understanding brand reputation: a case study of Chinese wineries	22
A network perspective of cognitive and geographical proximity of sustainable tourism organizations: evidence from Italy	22
Consumer approach intentions amid COVID-19: the role of safety compliance and perceived risk	22
Creating value networks through a learning society for Indigenous women tourism entrepreneurs	22
Does work-family conflict mediate the effect of psychological resilience on tour guides’ happiness?	22
Corporate social responsibility (CSR): a contemporary review of practices, impacts, and future directions	22
Is restaurant crowdfunding immune to the COVID-19 pandemic?	22
Tangible and intangible hotel in-room amenities in shaping customer experience and the consequences in the with-corona era	22
Peer-to-peer accommodation amid COVID-19: the effects of Airbnb cleanliness information on guests’ trust and behavioral intentions	22
Do guests care more about hotel cleanliness during COVID-19? Understanding factors associated with cleanliness importance of hotel guests	21
Developing a scale is not enough: on the importance of nomological validity	21
Artificial intelligence (AI) awareness and work withdrawal: evaluating chained mediation through negative work-related rumination and emotional exhaustion	21
The interplay of social and intrapersonal factors in plant-based food consumption: a comprehensive analysis using the SOR, signaling and protection motivation theories	21
Error management orientation: impact on service recovery performance, and the mediating role of self-efficacy	21
How do free-play offers affect gambling behavior?	21
Bridging the theory-practice gap: a critical reflection on information and communication technology research	21
Customer emotion research in hospitality and tourism: conceptualization, measurements, antecedents and consequences	21
Antecedents and intervention mechanisms of institutional distrust of P2P accommodations during COVID-19 in China	21
The synergistic impact between internationalization and supply-and-demand interaction on firm performance: a study of environmental responsibility in social networking service	21