International Journal of Contemporary Hospitality Management

Article	Citations
Guest editorial: The sharing economy in a post-pandemic world	765
Slow motion, fast impact: enhancing food video marketing with cinematic techniques	369
A novel approach to online review analysis: integrating theory of planned behavior and machine learning techniques	350
Employing the houseless as corporate social responsibility	209
Women empowerment in restaurants: effects of femvertising, purplewashing and feminist identity on consumers’ willingness to pay a premium	170
Risk or benefit? Economic and sociocultural impact of P2P accommodation on community resilience, consumer perception and behavioral intention	159
Managing the invisible: the role of air quality in the hospitality industry	155
Can AI robots foster social inclusion? Exploring the role of immersive augmentation in hospitality	135
Unveiling the role of entertainment in destination branding: developing and validating a scale for entertainment destination experience	133
Tokenism in the workplace: does brand activism benefit LGBTQ+ employees in the hospitality industry?	129
Online food delivery research: a systematic literature review	116
Customer experience in the hotel industry: a systematic literature review and research agenda	108
Fostering customer-oriented constructive deviance: the influence of moral emotions and moral disengagement	107
Live streaming in hospitality and tourism: a hybrid systematic review and way forward	106
The double-edged sword effect of artificial intelligence awareness among hotel employees	106
Drivers and interrelationships of three types of pro-environmental behaviors in the workplace	105
Customer acceptance of humanoid service robots in hotels: moderating effects of service voluntariness and culture	104
Does perceived overqualification lead employees to further knowledge hiding? The role of relative deprivation and ego depletion	104
Humility breeds creativity: the moderated mediation model of leader humility and subordinates’ creative service performance in hospitality	100
Why do hotels go green? Understanding TripAdvisor GreenLeaders participation	99
The green paradox: when greenwashing erodes trust in sustainable hotels	99
What are the drawbacks of advanced technology in hospitality and tourism sphere?	96
Viewing hospitality from an interdisciplinary lens: a systematic review of 30-year research on hospitality in health care	93
COVID-19 pandemic and hotel property performance	92
Customer responses to the Airbnb platform: the role of Airbnb experience and memorability	89

Building “causal realism” in experimental studies within hospitality and tourism	87
Retraction notice: Testing a structural equation model of polychronicity: moderating role of organization mission fulfilment	86
Diversity, equity and inclusion in employee-queer customer interactions in the hospitality service setting: including multiple stakeholders’ perspectives	85
ESG in the digital age: enhancing customer perception through strategic communication in restaurant mobile ordering	80
Enhancing intellectual experiences for users: a multidimensional model of humanoid service robots in hospitality and tourism	80
Can customer participation promote hospitality frontline employees’ extra-role service behavior?	79
Build trust, they will come: the case of casino high rollers!	78
What drives Millennials and Generation Z to adopt cryptocurrency for hotel payments?	77
Indoor air quality monitoring and management in hospitality: an overarching framework	77
Utilitarian vs hedonic roles of service robots and customer stereotypes: a person–environment fit theory perspective	76
Spatial structure and influencing factors of an emerging wine tourism network: a case study of the Ningxia wine region	74
Top management team gender diversity and firm risk-taking in the hospitality industry	74
Cognitive–analytical and emotional–social tasks achievement of service robots through human–robot interaction	71
Hotel experiences during the COVID-19 pandemic: high-touch versus high-tech	71
Impact of the length of stay at hotels on online reviews	70
A triadic model of job retention and turnover dynamics in the hospitality industry	70
The past, present, and future of AI in hospitality and tourism: a bibliometric analysis	69
Examining the pathway linking workplace incivility and employee well-being: a study among frontline hotel employees in India	68
How organizational justice in the hospitality industry influences proactive customer service performance through general self-efficacy	67
Consumer intention to use service robots: a cognitive–affective–conative framework	67
Supervisor incivility and turnover intention of the employees in the hospitality industry of China	67
Effects of history, location and size of ethnic enclaves and ethnic restaurants on authentic cultural gastronomic experiences	66
Generative AI in international hotel marketing: impacts on employee creativity and performance	65
From the final frontier to the metaverse: exploring the role of sharing economy principles in revolutionizing space tourism	64
A systematic review of empirical studies of pro-environmental behavior in hospitality and tourism contexts	64
Navigating the generative AI travel landscape: the influence of ChatGPT on the evolution from new users to loyal adopters	64
Is it the end of the technology acceptance model in the era of generative artificial intelligence?	61
Interactive CSR campaign and symbolic brand benefits: a moderated mediation model of brand trust and self-congruity in the restaurant industry	61
Understanding the drivers of consumers’ acceptance and use of service robots in the hotel industry	60
Effects of metaverse experience on behavioral intention of visitors: moderating role of similarity between virtual and real experience	60
Immersive currents and futures: mapping the metaverse in contemporary hospitality and tourism research	59
How coolness drives brand love and engagement: evidence from Airbnb and hotels	59
Sleepless after sabotage: the hidden costs of coping with customer incivility	59
The future of transformative events: an event leaders’ perspective	58
Linking organizational exploitation to extra-role behaviors: a conservation of resources perspective	56
Antecedents and consequences of co-creation value with a resolution of complex P2P relationships	56
Beyond local food consumption: the impact of local food consumption experience on cultural competence, eudaimonia and behavioral intention	56
Ex post i-deals, work-life balance, and work well-being in the hospitality industry: the moderating role of gender	56
Post COVID-19 recovery for independent full-service restaurants using the salience theory: what will it take to get customers to return?	56
Special Issues in hospitality and tourism management journals	55
Defining and establishing a restaurant wine culture	54
Sustainable consumer choices – critical reflection on hospitality and tourism	53
Keeping warm: racial disparities of warmth judgments in the service industry	53
Quiet quitting: relationship with other concepts and implications for tourism and hospitality	52
The influence of perceived organizational exploitation on frontline hospitality employees’ workplace deviance: an organizational justice perspective	52
Evaluating the effect of multifactors on employee’s innovative behavior in SMEs: mediating effects of thriving at work and organizational commitment	51
The MSapeMER: a symmetric, scale-free and intuitive forecasting error measure for hospitality revenue management	50
Evaluating user engagement via Metaverse environment through immersive experience for travel and tourism websites	50
A behavioral economics approach to hospitality and tourism research	49
The effect of generalist CEOs on social novelty in the restaurant industry	49

Informing facts or evoking feelings: how to communicate pro-environmental messages effectively to first-time vs repeat customers	49
A critical insight into the intersection of sustainability and technology	48
The relationship between illegitimate tasks and service sabotage: an investigation of emotional energy and psychological resilience	48
Operation design of a robot logistics system considering demand fluctuations in the hotel industry	47
The joint influence of the timing and framing of an online upselling message on consumer perceptions: the roles of construal level and reactance	47
The spillover effect of sustainable hospitality and tourism consumption value (SHTCV) on prosocial behaviors: the moderating effect of global citizenship	47
Watching performing arts encourages proenvironmental hotel choices: a moderated mediation model	46
Dividend and investment decisions in asymmetric information environments: evidence from the restaurant industry	46
Does chefs’ perfectionism foster culinary creativity in Taiwan? Exploring the moderating role of turnover intention	46
Health tourism enterprises and adaptation for sustainable development	46
The ethics of eating: how do lifestyle politics shape tourists’ ethical food consumption behaviours?	45
How position level, hotel classification and brand category affect attitudes toward disabled colleagues	45
Intraindividual variability and stability in rumination: examining the effect of rumination on negative affect across domains	44
What makes experimental research publishable in leading hospitality and tourism journals? Perspectives of editorial board members	44
Unraveling the customer orientation paradox	43
Customer mistreatment and unethical pro-organizational behavior: a daily diary study examining the roles of status threat	43
Hospitality employees’ technology adoption at the workplace: evidence from a meta-analysis	43
What drives participation in green loyalty programmes? Examining reactance, guilt and staff attractiveness	43
How immersive technologies impact behavioral responses in destination marketing: the role of physiological arousal, presence, and age	43
In the travel bloggers’ wonderland: mechanisms of the blogger – follower relationship in tourism and hospitality management – a systematic literature review	43
Impact of green human resource practices on hotel environmental performance: the moderating effect of environmental knowledge and individual green values	43
Unraveling the mechanisms of AI system aversion among customer-contact employees: a perspective from advice response theory	42
Hotel team-oriented human resources practices: conceptualization, scale development and validation	42
Revisiting internal consistency in hospitality research: toward a more comprehensive assessment of scale quality	42
Driving location-based advertising success in hospitality apps: a synergistic analysis approach	42
An integrated framework of behavioral reasoning theory, theory of planned behavior, moral norm and emotions for fostering hospitality/tourism employees’ sustainable behaviors	42
Beyond human resources management: why employment is the perennial hospitality issue	41
Environmental cognition and environmental performance in restaurants: roles of green supplier selection and joint actions	41
A supervised data mining approach for predicting comment card ratings	41
How to develop and validate experimental scenarios?	40
Unpacking the link between customer mistreatment and hotel service employees’ pro-environmental behavior: the moderating influence of trait self-control	40
The impact of customer sexual harassment on customer-oriented OCB: a social exchange perspective	39
Augmented reality marketing in hospitality and tourism: a guide for researchers and managers	39
Stylish virtual tour: exploring fashion’s influence on attitude and satisfaction in VR tourism	39
Health-oriented leadership and service performance in hospitality workplaces: the indirect effect of psychological well-being	39
Beyond simple messaging: a review of crisis communication research in hospitality and tourism	39
The paradox of immersive artificial intelligence (AI) in luxury hospitality: how immersive AI shapes consumer differentiation and luxury value	38
Leveraging ChatGPT and other generative artificial intelligence (AI)-based applications in the hospitality and tourism industry: practices, challenges and research agenda	38
The changing role of hotel attributes in destination competitiveness throughout a crisis	38
How does quality of mobile food delivery services influence customer loyalty? Gronroos’s service quality perspective	38
Perceived price and trustworthiness of online reviews: different levels of promotion and customer type	37
Hotel App Quality (HAPQUAL): conceptualization and scale development	37
Integrating sensory marketing with artificial intelligence in hospitality: a future research agenda	37
Cruise revenue management: cross-discipline literature review and development of an integrated cruise revenue management framework	37
The matching effect of local food and color on ethical dining behaviors: the roles of credibility and green image	37
Third-party social support and the sense of not feeling alone, coping and healing: healthcare traveler experiences in hotels and Airbnbs	37
Real in virtual: the influence mechanism of virtual reality on tourists’ perceptions of presence and authenticity in museum tourism	36
Implementing dynamic revenue management in hotels during Covid-19: value stream and wavelet coherence perspectives	36
Customer preferences for staycation package attributes	36
The impact of product name on consumer responses to meat alternatives	36
The impact of compensation information transparency on guest booking behavior in the home-sharing economy: an asymmetric information perspective	36
Robotic companionship for solo diners: the role of robotic service type, need to belong and restaurant type	36
Reflective and composite scales in tourism and hospitality research: revising the scale development procedure	36
Social network analysis in hospitality and tourism: Guest editorial	35
Virtual reality vs traditional previews: the role of self-construal in customer decision-making	35
Smart tourism city governance: exploring the impact on stakeholder networks	35
How do wineries price their wine experiences?	35
A digital transformation approach in hospitality and tourism research	35
The impact of AI service failure on human employee behavior and customer service performance	35
Generation Z domestic food tourists’ experienced restaurant innovativeness toward destination cognitive food image and revisit intention	35
An exploratory investigation of technology-assisted dining experiences from the consumer perspective	35
Competition or collaboration for human–robot relationship: a critical reflection on future cobotics in hospitality	35
The trickle-down effect of leader psychological capital on follower creative performance: the mediating roles of job crafting and knowledge sharing	34
Artificial intelligence (AI) agents and the future of customer loyalty	34
How negative workplace gossip undermines employees’ career growth: from a reputational perspective	34
With or without mimicry: how should hotels structure their apology messages?	34
A comparison of the importance of wine supplier quality attributes for on-premise and off-premise wine retail establishments	33
How does restaurant experienscape affect solo diners' emotions and dining satisfaction in Korea?	33
Coming to terms with a socially unsustainable fine dining business model	33
Relational resources for promoting restaurant employees’ thriving at work	33
Drivers of social sustainability practices: quality management, human capital and innovation	33
Is compensation necessary to recover robotic service failures? The role of attribution and rapport in restaurants	33
Resilient leadership in hospitality and tourism enterprises: conceptualization and scale development	33
Emotion and memory in boutique hotel experiences: the role of event design	33
Emotion regulation research in hospitality and tourism	33
The theory-practice research gains from big data: evidence from hospitality loyalty programs	32
From shared leadership to proactive customer service performance: a multilevel investigation	32
The robot color effect on consumer responses: the moderating role of ambient lighting	32
A social network analysis of interlocking directorates in the accommodation sector	32
How does AI awareness affect employees’ voice behavior in the service industry? A transactional theory of stress perspective	32

Luxury hotel technology trends: a multigenerational analysis	32
Second chances in hospitality: analyzing the employment prospects for rehabilitated offenders	32
The role of knowledge sharing in hotel newcomer socialization: a formal intervention program	32
The role of experiential familiarity in shaping hotel-chain competitiveness	32
Designing customer experiential satisfaction between people- and technology-driven services: empirical evidence from upscale restaurants	32
The role of masculine and feminine gender enactment in hospitality leadership	32
Event tourist experience value: multi-item scale development and validation	31
Can nostalgia-themed stimuli predict customer loyalty and continued patronage?	31
Retaining millennial talent: the role of servant leadership and creativity	31
The impact of green hotel practices on customer in-role and extra-role behaviors: a cross-cultural perspective	31
The influence of consumer confusion on the repurchase intentions of hotel guests: the role of brand loyalty and customer satisfaction	31
Memorable dining experiences amidst the COVID-19 pandemic	31
How and when does customer mistreatment occur? Testing the predictive effect of future focus through construal-level theory	31
Rethinking work-life integration: empowering talent in emerging hospitality and tourism work paradigms	30
How immersive technologies are redefining the customer journey. Guest editorial	30
The effect of service failure severity on brand forgiveness: the moderating role of interpersonal attachment styles and thinking styles	30
Predicting Airbnb occupancy rate: a hybrid deep learning and game-theoretic approach	30
Gaining resilience through transformative services in cause-related events: an interaction ritual chain perspective	30
Cue congruence effects of attribute performance and hosts’ service quality attributes on room sales on peer-to-peer accommodation platforms	30
How CEO responsible leadership shapes corporate social responsibility and organization performance: the roles of organizational climates and CEO founder status	30
AI and supportive technology experiences of customers with visual impairments in hotel, restaurant, and travel contexts	30
The effect of employee recognition on restaurant employees’ job embeddedness, knowledge sharing and service orientation: abusive supervision as a moderator	30
A reflection on the Great Resignation in the hospitality and tourism industry	29
Religious, contextual and media influence: determinants of the representation of female tour guides in travel agencies	29
How does emotional labor influence restaurant employees’ service quality during COVID-19? The roles of work fatigue and supervisor–subordinate Guanxi	29
The effects of motivation and prior knowledge on wine consumers’ decision-making process: using an extended model of goal-directed behavior	29
Framing the experience: how self-construal shapes business event attendance decisions	29
Beyond “good company”: The mediating role of innovation in the corporate social responsibility and corporate firm performance relationship	29
Restaurant-visit intention: do anthropomorphic cues, brand awareness and subjective social class interact?	29
Does technological innovation have an impact on employment in the hospitality industry?	28
Exploring memorable experiences in luxury hotels	28
A comparative review of hospitality and tourism innovation research in academic and trade journals	28
Investigating social risks of construction projects in historic tourism sites in urban districts of developing countries: social network analysis approach	28
Motivation behind review provision in online travel communities: do hometowner contributions matter?	28
Harnessing rejection or being hurt by it: emotion regulation in the face of supervisor idea rejection	27
You don’t have to tip the human waiters anymore, but … Unveiling factors that influence consumers’ willingness to pay a price premium for robotic restaurants	27
Can cuteness soften my anxiety? The impact of conversational styles of service robots on consumer service acceptance	27
The ecosystem of disability inclusion in hospitality and tourism organisations: an integrative review and research agenda	27
Beyond competing for talent: an integrative framework for coopetition in talent management in SMEs	27
Exploring the effect of “home feeling” on the online rating of homestays: a three-dimensional perspective	27
Can virtual influencers affect purchase intentions in tourism and hospitality e-commerce live streaming? An empirical study in China	27
Embracing imperfection: employee empowerment and learning from errors from the lens of positive psychology	26
Exploring visual representations of hotel brand image: framework development using mixed methods	26
Text classification in tourism and hospitality – a deep learning perspective	26
Dynamic roles of hotel mobile application in customer satisfaction and dissatisfaction: integrating text analytics and impact asymmetry analysis	26
A network analysis of tourist activity	26
Cybernetic avatars in hospitality: advancing the social inclusion of individuals with a disability	26
Exploring new realms or losing touch? Assessing public beliefs about tourism in the metaverse–a big-data approach	26
Creating value networks through a learning society for Indigenous women tourism entrepreneurs	26
Influence of corporate digital responsibility, responsible marketing, green technology and responsible practices on green brand equity in star-rated hotels	26
21st century leadership research in hospitality management: a state-of-the-art systematic literature review	26
Does work-family conflict mediate the effect of psychological resilience on tour guides’ happiness?	25
The theory of sustainability values and travel behavior	25
A systematic and critical review of Internet of Things in contemporary hospitality: a roadmap and avenues for future research	25
Linking organizational justice to tourism and hospitality employees’ service orientation: the roles of Confucian values and relationship quality	25
Travel medicine in hospitality: an interdisciplinary perspective	25
Burnout and counterproductive workplace behaviours among frontline hospitality employees: the effect of perceived contract precarity	25
Identifying success factors of refugee entrepreneurs in the tourism and hospitality industry	25
Inter-brand career mobility: a study of general manager perceptions and implications for talent management	25
Festivalization of business events: exploring a new strategy for designing more engaging conference experiences	25
Peer-to-peer accommodation amid COVID-19: the effects of Airbnb cleanliness information on guests’ trust and behavioral intentions	25
Is restaurant crowdfunding immune to the COVID-19 pandemic?	25
Corporate social responsibility (CSR): a contemporary review of practices, impacts, and future directions	25
Understanding brand reputation: a case study of Chinese wineries	25
The effect of artificial intelligence awareness on frontline service employees’ silence: the roles of psychological contract breach and moral identity	25
Predicting food leftovers in shared dining: a machine learning approach	24
Advancing information search through GenAI: the roles of search type, travel motive and GenAI customization level	24
Antecedents and intervention mechanisms of institutional distrust of P2P accommodations during COVID-19 in China	24
Do guests care more about hotel cleanliness during COVID-19? Understanding factors associated with cleanliness importance of hotel guests	24
Tangible and intangible hotel in-room amenities in shaping customer experience and the consequences in the with-corona era	24
Developing a scale is not enough: on the importance of nomological validity	24
The interplay of social and intrapersonal factors in plant-based food consumption: a comprehensive analysis using the SOR, signaling and protection motivation theories	24
How do free-play offers affect gambling behavior?	24
Immersive time in the metaverse and visits to the physical world: why not both? A holistic customer engagement framework	24
A network perspective of cognitive and geographical proximity of sustainable tourism organizations: evidence from Italy	24
Artificial intelligence (AI) awareness and work withdrawal: evaluating chained mediation through negative work-related rumination and emotional exhaustion	24
Whom to punish? Examining observers’ reactions to customer mistreatment by hospitality employees	24
Enhancing eWOM effectiveness: the interplay of endorsement styles and emoji in digital persuasion	24
Examining tour guide humor as a driver of tourists’ positive word of mouth: a comprehensive mediation model	23
Using machine learning methods to predict future churners: an analysis of repeat hotel customers	23
Looking back three decades of hospitality and tourism technology research: a bibliometric approach	23
Sensemaking as a bridge between authentic leadership and employee well-being: a multilevel model of work meaningfulness and group empathy	23
The impact of robotic integration on prospective hospitality employees: job anxiety, career intention and the moderating role of emotional intelligence	23
The effect of illegitimate tasks on hospitality employees’ service performance: a conservation of resources perspective	23
Bridging the theory-practice gap: a critical reflection on information and communication technology research	23
Employee engagement, its antecedents and effects on business performance in hospitality industry: a multilevel analysis	23
What makes consumers repeat consumption internet celebrity restaurant?	23
When green backing blooms: green voices thrive in safe soils under person–organization value fit	23
Haute cuisine three-star restaurants’ representation on websites and dining guides: a lexicometric analysis	23
Attracting Generation Z talents to the hospitality industry through COVID CSR practices	23
Integrating the reviewers’ and readers’ perceptions of negative online reviews for customer decision-making: a mixed-method approach	23
Enhancing ESG performance through digital dynamic capabilities in hospitality and tourism: the role of corporate digital responsibility	22
The digital revolution in the tourism industry: role of anthropomorphic virtual agent in digitalized hotel service	22
Beyond boundaries: exploring the Metaverse in tourism	22
Diversity and inclusion in hospitality and tourism: Guest editorial	22