International Journal of Contemporary Hospitality Management

Article	Citations
Craft beer in the situational context of restaurants: effects of product involvement and antecedents	361
Pricing research in hospitality and tourism and marketing literature: a systematic review and research agenda	240
Gathering pre-purchase information for a cruise vacation with virtual reality: the effects of media technology and gender	232
Why do hotels go green? Understanding TripAdvisor GreenLeaders participation	147
An assessment of crisis management techniques in hotels in London and Stockholm as response to COVID-19’s economic impact	131
Recognizing emotions in restaurant online reviews: a hybrid model integrating deep learning and a sentiment lexicon	120
Outcomes of servant leadership among flight attendants: test of parallel and serial multiple mediating effects	119
The double-edged sword effect of artificial intelligence awareness among hotel employees	97
Life events, philosophy, spirituality and gastronomy experience	94
Back to the table: how omnichannel social media marketing returns customers to restaurant locations	94
Fostering customer-oriented constructive deviance: the influence of moral emotions and moral disengagement	93
The role of experiential familiarity in shaping hotel-chain competitiveness	93
Are people the greatest asset: talent management in SME hotels in Nigeria during the COVID-19 crisis	93
Coffee and gastronomy: a potential ‘marriage’? The case of Vietnam	89
Employee and customer perspectives in discovering the antecedent and output relationships for hotel branding development	88
Self-service technologies (SSTs) in airline services: multimediating effects of flow experience and SST evaluation	86
Traveling with pets: designing hospitality services for pet owners/parents and hotel guests	85
Fly me to the moon: from corporate branding orientation to retailer preference and business performance	82
Toward a framework for perceived yuanfen in the accommodation service encounter: a grounded theory study	81
Do efforts to address safety pay off? Evidence from the sharing economy in the post–pandemic world	80
Mediating customer engagement in the relationship between fast-food restaurants' innovativeness and brand evangelism during COVID-19: evidence from emergent markets	77
The theory-practice research gains from big data: evidence from hospitality loyalty programs	75
Family incivility, emotional exhaustion, and hotel employees’ outcomes: a moderated mediation model	74
Tokenism in the workplace: does brand activism benefit LGBTQ+ employees in the hospitality industry?	72
Emotion regulation research in hospitality and tourism	69

Risk or benefit? Economic and sociocultural impact of P2P accommodation on community resilience, consumer perception and behavioral intention	69
Coming to terms with a socially unsustainable fine dining business model	68
Symmetrical and asymmetrical analysis of the complex relationship between perceived environmental uncertainty and creative performance: exploring a competency formula	67
Vicarious abusive supervision among restaurant frontline employees: the role of employee industry tenure	65
The trickle-down effect of leader psychological capital on follower creative performance: the mediating roles of job crafting and knowledge sharing	64
Operation policy of multi-capacity logistic robots in hotel industry	64
Understanding the process of a new product category from birth to maturity in the restaurant market: a knowledge evolution perspective	63
Employing the houseless as corporate social responsibility	62
Local government’s role in promoting city hospitality: a meta-ethnography with a public management perspective	61
The impact of tourism on the women employment in South American and Caribbean countries	61
Social network analysis in hospitality and tourism: Guest editorial	59
To whom do restaurants’ preventive measures matter more during a pandemic? The moderating effects of need-for-cognition and relationship strength	58
Employees’ helping behavior toward the victims of human trafficking in the lodging industry	58
Resilient leadership in hospitality and tourism enterprises: conceptualization and scale development	58
Can AI robots foster social inclusion? Exploring the role of immersive augmentation in hospitality	57
Impact of virtual reality experiences on destination image and visit intentions: the moderating effects of immersion, destination familiarity and sickness	57
Leadership inclusion theory: a grounded theory study on hotel executives	56
Fostering green service innovation perceptions through green entrepreneurial orientation: the roles of employee green creativity and customer involvement	55
Employee perceptions of wellness programs in the hospitality industry	53
A co-created value scale for the hospitality service: applying a text mining approach	53
Frontline employee-driven change in hospitality firms: an analysis of receptionists’ personality on implemented suggestions	52
MetaWOM – toward a sensory word-of-mouth (WOM) in the metaverse	51
Do financial anxiety and generalized anxiety mediate the effect of perceived organizational support on service employees’ career commitment?	50
Professional event associations in crisis: exploring the relationship between recovery strategy fit and organizational commitments from the perspective of members	50
How negative workplace gossip undermines employees’ career growth: from a reputational perspective	50
Growing the pie: an examination of coopetition benefits in the US lodging industry	49
How does AI awareness affect employees’ voice behavior in the service industry? A transactional theory of stress perspective	49
Show a smiley face: the persuasive role of emoji on customers’ recycling experiences	49
Understanding quondam commitments to retain employees: insights from the case of flight attendants and pilots	49
Artist residencies as specialist accommodation: cultural entrepreneurship during the COVID-19 pandemic	48
Social cognition of humanoid robots on customer tolerance of service failure	48
Employer event communication and hospitality workers’ resilience during the COVID-19 crisis: the role of core beliefs examination and family support	48
A review of studies on tourism and climate change from 2007 to 2021	48
Managers’ attitudes toward employees with depression and organizational citizenship behaviors in the hospitality industry: assessing the mediating role of personality	47
Cruising in the COVID-19 pandemic era: Does perceived crowding really matter?	47
Outcomes of environmental awareness	47
Gig workers’ self-protective behaviour against legal risks: an application of protection motivation theory	47
Critical success factors of green hotel investment in Taiwan	46
Green food packages’ effects on consumers’ pre- to post-consumption evaluations of restaurant curbside pickup service	46
How the creative mindset affects entrepreneurial success in the tourism sector: the mediating role of innovation capability	45
Exploring the nexus between usage motivation and behavioral intention in metaverse hospitality and tourism: moderation and mediation insights	45
Impact of socioeconomic prosperity and race on crowdfunding success	44
Customer experience and brand loyalty in the full-service hotel sector: the role of brand affect	44
Affective components of gastronomy tourism: measurement scale development and validation	44
A comparison of the importance of wine supplier quality attributes for on-premise and off-premise wine retail establishments	43
Green pull motives and overall tourist satisfaction: a macro- and micro-levels analysis	43
Role of affective forecasting in customers’ hotel service experiences	43
How do wineries price their wine experiences?	43
Combating quiet quitting: implications for future research and practices for talent management	42
Market dynamism and sustainability in heritage tourism destinations: The enhancing role of bridging capital	42

Guest editorial: The sharing economy in a post-pandemic world	41
Unveiling the role of congruity in service robot design and deployment	41
Guest editorial: Creating, managing and marketing gastronomy experiences in hospitality and tourism	41
Customer acceptance of humanoid service robots in hotels: moderating effects of service voluntariness and culture	41
I can be myself: robots reduce social discomfort in hospitality service encounters	41
The effect of servicescape on place attachment and experience evaluation: the importance of exoticism and authenticity in an ethnic restaurant	40
How does restaurant experienscape affect solo diners' emotions and dining satisfaction in Korea?	40
Stand by me: analyzing the tourist–intelligent voice assistant relationship quality	40
Luxury hotel technology trends: a multigenerational analysis	40
Humility breeds creativity: the moderated mediation model of leader humility and subordinates’ creative service performance in hospitality	39
Adopting the metaverse in the luxury hotel business: a cost–benefit perspective	39
PLS-SEM’s most wanted guidance	39
Women empowerment in restaurants: effects of femvertising, purplewashing and feminist identity on consumers’ willingness to pay a premium	38
The effects of on-the-job embeddedness and its sub-dimensions on small-sized hotel employees’ organizational commitment, work engagement and turnover intentions	38
Metaverse as a driver for customer experience and value co-creation: implications for hospitality and tourism management and marketing	38
Relational resources for promoting restaurant employees’ thriving at work	38
The role of knowledge sharing in hotel newcomer socialization: a formal intervention program	36
Artificial intelligence (AI) for tourism: an European-based study on successful AI tourism start-ups	36
Green management practices and trust for green behavioral intentions and mediation of ethical leadership. An attribution theory perspective in tourism	35
Artificial intelligence: an overview of research trends and future directions	35
Resistance to blockchain adoption in the foodservice industry: moderating roles of public pressures and climate change awareness	35
Sustainable hospitality and tourism in the Anthropocene era: the need for a more radical shift of the current circular economy models	35
“Building back better”: the impact of the COVID-19 pandemic on the resilience of the hospitality and tourism industries	34
Drivers of social sustainability practices: quality management, human capital and innovation	34
What factors motivate customers to embrace a metaverse hotel?	34
Age-inclusive hospitality and tourism: navigating the metaverse travel with avatar	34
From shared leadership to proactive customer service performance: a multilevel investigation	33
Creativity in the hospitality and tourism industry: a meta-analysis	33
Green human resource management, perceived green organizational support and their effects on hotel employees’ behavioral outcomes	33
Is eco-label hotel engagement the pathway to sustainability practices via entrepreneurial resilience and orientation in Oman? Findings from PLS-SEM and fsQCA	33
Positive power: events as temporary sites of power which “empower” marginalised groups	33
Becoming cynical and depersonalized: how incivility, co-worker support and service rules affect employee job performance	33
Plant-based food is unhealthy—that’s not true! How can corrective messages help promote plant-based menus in quick-service restaurants?	33
Effects of customers’ perceived risks of sharing economy on self-protective behavior toward COVID-19	32
The gateway bug to edible insect consumption: interactions between message framing, celebrity endorsement and online social support	32
A conjoint analysis of attributes influencing attendance of academic conferences	32
How service robots’ human-like appearance impacts consumer trust: a study across diverse cultures and service settings	32
The double-edged effects of visualizing wine style: sweetness scale on wine label	31
What have hosts overlooked for improving stay experience in accommodation-sharing? Empirical evidence from Airbnb customer reviews	31
The competitive productivity (CP) of tourism destinations: an integrative conceptual framework and a reflection on big data and analytics	31
Online food delivery research: a systematic literature review	30
Triple grief cycle of cancelled events: the emotional crisis aftermath	30
How organizational dehumanization impacts hospitality employees service recovery performance and sabotage behaviors: the role of psychological well-being and tenure	30
Does perceived overqualification lead employees to further knowledge hiding? The role of relative deprivation and ego depletion	30
A framework of customer experience management for hotel industry	30
The past of tourist behaviour in hospitality and tourism in difficult times: a systematic review of literature (1978–2020)	29
Restaurant management and food waste reduction: factors affecting attitudes and intentions in restaurants of Spain	28
Applying image recognition techniques to visual information mining in hospitality and tourism	28
Drivers and interrelationships of three types of pro-environmental behaviors in the workplace	28
A holistic assessment of eWOM management effectiveness with agent-based modeling	28
Creating customer value in the sharing economy: an investigation of Airbnb users and their tripographic characteristics	27
Employee perceptions of hotel CSR activities during the COVID-19 pandemic	27
How does customer cooperation affect employees’ prosocial service behavior in upscale Chinese hotels? An affective social exchange perspective	27
A qualitative study of antecedents of enduring involvement and its role in dining experiences of tourists	27
Influence of social identity on service sabotage in hospitality organizations: cross-level roles of job embeddedness, organizational identification and supervisor support	27
Mind the gap: a critical reflection on hotel employee turnover	27
A comparison between chatbot and human service: customer perception and reuse intention	27
Detecting fake hospitality reviews through the interplay of emotional cues, cognitive cues and review valence	27
Customer experience in the hotel industry: a systematic literature review and research agenda	27
Vulnerability to COVID-19 unemployment in the Portuguese tourism and hospitality industry	26
Customer value co-creation in the hospitality and tourism industry: a systematic literature review	26
Customer online reviews and hospitality employees’ helping behavior: moderating roles of self-efficacy and moral identity	26
Corporate social responsibility (CSR), ethical climate and pride in membership moderated by casino dealers’ customer orientation	26
The mobilization of employees’ psychological resources: how servant leadership motivates pro-customer deviance	26
Experience design of lifestyle communities: the future of hospitality and tourism	25
Willingness-to-pay for robot-delivered tourism and hospitality services – an exploratory study	25
An exploration of employees’ experiences of online food delivery: evidence from employee reviews	25
How does discrimination occur in hospitality and tourism services, and what shall we do? A critical literature review	25
Modeling tourists’ preference between hotels and peer-to-peer (P2P) sharing accommodation: a pre- and post-COVID-19 comparison	25
Conducting mixed methods research	25
Navigating the generative AI travel landscape: the influence of ChatGPT on the evolution from new users to loyal adopters	25
A bibliometric review on knowledge management in tourism and hospitality: past, present and future trends	25
Realizing potential through absorptive capacity to create competitive advantage in hospitality organizations	24
The decision-making process regarding the continuance intention of using branded apps: an integrated approach to the PAM and the TPB	24
Hotel management schemes: liminal protean pathways derived from acting as lifeguards in Gulf luxury resorts	24
What drives restaurant competitive productivity (CP): a comprehensive examination at meso-micro levels	24
Millennials’ staycation experience during the COVID-19 era: mixture of fantasy and reality	24
Fast food consumption value: examining the moderating role of process value	24
Experimental design studies in hospitality and tourism research: constructive recommendations	24
Re-examining the roles of experience quality at festivals: a comparative analysis using SEM and fsQCA	24

An exploratory study of US craft brewery owners’ motivations for adopting environmental practices	24
Nonlinear effects of employee engagement and satisfaction on turnover intention	24
Guest editorial	23
Decision model innovation for competitive productivity (CP) in the airport industry	23
The combined use of symmetric and asymmetric approaches: partial least squares-structural equation modeling and fuzzy-set qualitative comparative analysis	23
Covid-19 crisis management human resource cost-retrenchment: the role of transformational leadership and ethical climate	23
Key factors driving customers’ restaurant dining behavior during the COVID-19 pandemic	23
Understanding the drivers of consumers’ acceptance and use of service robots in the hotel industry	23
A social network analysis of interlocking directorates in the accommodation sector	23
An integrated duality theory framework (IDTF): marking pathways for consumer decision-making researchers in the hospitality and tourism industry	23
How organizational justice in the hospitality industry influences proactive customer service performance through general self-efficacy	23
Why customer mistreatment undermines hospitality employees’ performance: the moderating role of job crafting	22
Top management team gender diversity and firm risk-taking in the hospitality industry	22
Hospitality business models, customer well-being and trust: the mediating role of competitive service advantage	22
Talent management in the hospitality and tourism industry: the role of societal and organisational culture	22
“I want to help but customers mistreat me”: the dual moderating role of prosocial motivation on the impact of customer mistreatment	22
Technology for sustainability: the impact of Avatar-led Green Training on OCBE and green creativity	22
Building “causal realism” in experimental studies within hospitality and tourism	22
COVID-19 pandemic and hotel property performance	22
Intellectual structure of leadership studies in hospitality and tourism	22
Viewing hospitality from an interdisciplinary lens: a systematic review of 30-year research on hospitality in health care	22
How immersive technologies are redefining the customer journey. Guest editorial	22
How maladjustment and workplace bullying affect newcomers’ turnover intentions: roles of cognitive diversity and perceived inclusive practices	22
Tourist’s rational and emotional engagement across events: a multi-event integration view	22
A prediction framework on the helpfulness of reviews for processing Chinese and English hotel reviews	22
Cognitive–analytical and emotional–social tasks achievement of service robots through human–robot interaction	22
Exploring the critical attributes of robot chef restaurants and their impact on customer perceived value: a mixed-methods study	22
Financial performance assessment of branded and non-branded hotel companies. Analysis of the Portuguese case	21
Risk-induced competitive productivity in times of recession: a chaordic tourism decision-making perspective	21
Revealing mission statements in a hotel brand sector using social network analytic approach	21
Spatial structure and influencing factors of an emerging wine tourism network: a case study of the Ningxia wine region	21
How the Metaverse can add new layers of hospitality services: a perspective of senior industry practitioners	21
The power of internet exposure: influence of online news coverage on restaurant survival	20
Detriments of exploitative leadership in the hotel industry: role of conspiracy beliefs and forgiveness climate	20
To speak up or remain silent: the double-edged effects of trust and felt trust	20
Events’ external stakeholders and their influence strategies in tourism: perspectives from Borneo	20
Sentiment analysis in hospitality and tourism: a thematic and methodological review	20
Impact of anthropomorphic features of artificially intelligent service robots on consumer acceptance: moderating role of sense of humor	20
Hotel employees’ occupational stigma narratives: perceived attributes, formation paths and destigmatization mechanisms	20
Knowing how satisfied/dissatisfied is far from enough: a comprehensive customer satisfaction analysis framework based on hybrid text mining techniques	20
Human resource management studies in hospitality and tourism domain: a bibliometric analysis	20
All without leaving home: building a conceptual model of virtual tourism experiences	19
Artificial intelligence research in hospitality: a state-of-the-art review and future directions	19
Deep learning in hospitality and tourism: a research framework agenda for future research	19
Diversity and inclusion in hospitality and tourism: bridging the gap between employee and customer perspectives	19
Big data and analytics in hospitality and tourism: a systematic literature review	19
Diversity, equity and inclusion in employee-queer customer interactions in the hospitality service setting: including multiple stakeholders’ perspectives	19
A systematic review of empirical studies of pro-environmental behavior in hospitality and tourism contexts	19
Indoor air quality monitoring and management in hospitality: an overarching framework	19
Is it the end of the technology acceptance model in the era of generative artificial intelligence?	19
Consumer intention to use service robots: a cognitive–affective–conative framework	19
Positive and negative switching barriers: promoting hotel customer citizenship behaviour through brand attachment	19
Exploring the effect of perceived fun at work on hospitality employees’ behaviors in and out of work	19
Interactive CSR campaign and symbolic brand benefits: a moderated mediation model of brand trust and self-congruity in the restaurant industry	18
Can customer participation promote hospitality frontline employees’ extra-role service behavior?	18
Hotel experiences during the COVID-19 pandemic: high-touch versus high-tech	18
Can nostalgia-themed stimuli predict customer loyalty and continued patronage?	18
Examining the negative relationship between length of stay at a hotel and customer satisfaction: evidence from online customer reviews	18
Forecasting daily attraction demand using big data from search engines and social media	18
A 30-year journey of hospitality and tourism research: a comprehensive topic modeling analysis	18
Pre-event competitiveness: exploring residents’ perceptions of place management and local impacts	18
Indirect customer-to-customer interactions and experiential value: examining solo and social diners	18
Polluted psyche: the effect of regional discrimination on tourists’ unethical behavior intention	18
Regression trees for hospitality data analysis	18
A recipe for sustainable development: assessing transition of commercial foodservices towards the goal of the triple bottom line sustainability	18
Using hotel reviews to assess hotel frontline employees’ roles and performances	18
Why targeting attitudes often fails to elicit sustainable tourist behaviour	18
From the final frontier to the metaverse: exploring the role of sharing economy principles in revolutionizing space tourism	18
The effect of employee recognition on restaurant employees’ job embeddedness, knowledge sharing and service orientation: abusive supervision as a moderator	17
Women in hospitality and tourism: a study of the top-down and bottom-up dynamics	17
Consequences of employee personality in the hospitality context: a systematic review and meta-analysis	17
Gaining resilience through transformative services in cause-related events: an interaction ritual chain perspective	17
Classifying travellers’ requirements from online reviews: an improved Kano model	17
A global perspective on the impact of COVID-19 on peer-to-peer accommodation: human mobility, case number and lockdown policies	17
Cue congruence effects of attribute performance and hosts’ service quality attributes on room sales on peer-to-peer accommodation platforms	17
Does Michelin effect exist? An empirical study on the effects of Michelin stars	17
Determinants of instant messaging use for communication with hotels: a policy-capturing study	17
Build trust, they will come: the case of casino high rollers!	17
Why do hotels find reducing their carbon footprint difficult?	17
Utilitarian vs hedonic roles of service robots and customer stereotypes: a person–environment fit theory perspective	17
Cultural perceptions of ethical leadership and its effect on intention to leave in the independent hotel industry	17
A workplace-driven model on the formation of OCB-C: perspectives of social exchange theory and agency theory	17
Impact of the length of stay at hotels on online reviews	17
Recovery experience of wellness tourism and place attachment: insights from feelings-as-information theory	17
How do consumers select between hotels and Airbnb? A hierarchy of importance in accommodation choice	17
Luxury hotels as orchestrators in gastronomic destination development and management: the case of Borgo Egnazia and the Itria Valley	17
Family-supportive supervisor behaviors and employee turnover intention in the foodservice industry: does gender matter?	17
A critical review of smart hospitality and tourism research	17
From teamwork to psychological well-being and job performance: the role of CSR in the workplace	16
Camera eats first: exploring food aesthetics portrayed on social media using deep learning	16
The dynamics in asymmetric effects of multi-attributes on customer satisfaction: evidence from COVID-19	16
How CEO responsible leadership shapes corporate social responsibility and organization performance: the roles of organizational climates and CEO founder status	16
The greater the incentives, the better the effect? Interactive moderating effects on the relationship between green motivation and green creativity	16
The intention-behaviour gap in sustainable hospitality: a critical literature review	16
A critical reflection on analytics and artificial intelligence based analytics in hospitality and tourism management research	16