International Journal of Contemporary Hospitality Management

Papers
(The H4-Index of International Journal of Contemporary Hospitality Management is 55. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2020-03-01 to 2024-03-01.)
ArticleCitations
Effects of COVID-19 on hotel marketing and management: a perspective article497
Hospitality, tourism, human rights and the impact of COVID-19321
COVID-19’s impact on the hospitality workforce – new crisis or amplification of the norm?270
Adoption of AI-based chatbots for hospitality and tourism255
Comparing crisis management practices in the hotel industry between initial and pandemic stages of COVID-19166
The COVID-19 crisis and sustainability in the hospitality industry157
The combined use of symmetric and asymmetric approaches: partial least squares-structural equation modeling and fuzzy-set qualitative comparative analysis151
The value proposition of food delivery apps from the perspective of theory of consumption value151
PLS-SEM’s most wanted guidance136
Customers’ intention to use robot-serviced restaurants in Korea: relationship of coolness and MCI factors129
COVID-19 and restaurant demand: early effects of the pandemic and stay-at-home orders122
Metaverse as a driver for customer experience and value co-creation: implications for hospitality and tourism management and marketing120
Guests’ perceptions of robot concierge and their adoption intentions113
Hospitality managers in turbulent times: the COVID-19 crisis112
Robot with humanoid hands cooks food better?110
Consumers’ intentions to use online food delivery systems in the USA106
Responding to a major global crisis: the effects of hotel safety leadership on employee safety behavior during COVID-19102
Does climate for creativity mediate the impact of servant leadership on management innovation and innovative behavior in the hotel industry?97
Green human resource management, perceived green organizational support and their effects on hotel employees’ behavioral outcomes93
Role of artificial intelligence and robotics to foster the touchless travel during a pandemic: a review and research agenda91
Big data empowered agility for dynamic, volatile, and time-sensitive service industries: the case of tourism sector91
Rise of the machines: towards a conceptual service-robot research framework for the hospitality and tourism industry88
Tourists’ perceptions regarding the use of anthropomorphic robots in tourism and hospitality86
Servant leadership and organizational citizenship behavior85
Is TripAdvisor still relevant? The influence of review credibility, review usefulness, and ease of use on consumers’ continuance intention83
Influences of artificial intelligence (AI) awareness on career competency and job burnout82
The role of social media advertising in hospitality, tourism and travel: a literature review and research agenda80
A systematic and critical review of leadership styles in contemporary hospitality: a roadmap and a call for future research79
Sharing economy research in hospitality and tourism: a critical review using bibliometric analysis, content analysis and a quantitative systematic literature review79
A systematic review of research on abusive supervision in hospitality and tourism76
How will service robots redefine leadership in hotel management? A Delphi approach75
Experience design and the dimensions of transformative festival experiences73
Service robots and COVID-19: exploring perceptions of prevention efficacy at hotels in generation Z73
Perceived risks from drone food delivery services before and after COVID-1973
Seeing destinations through vlogs: implications for leveraging customer engagement behavior to increase travel intention71
On being warm and friendly: the effect of socially responsible human resource management on employee fears of the threats of COVID-1971
Updates in service standards in hotels: how COVID-19 changed operations69
How do hotels in developing countries manage the impact of COVID-19? The case of Lebanese hotels68
Comprehending customer satisfaction with hotels66
Using the social exchange theory to explore the employee-organization relationship in the hospitality industry63
A reflection on the Great Resignation in the hospitality and tourism industry63
A meta-analysis of transformational leadership in hospitality research63
“Donate to help combat COVID-19!” How typeface affects the effectiveness of CSR marketing?62
Evolving research perspectives on food and gastronomic experiences in tourism61
Application of the value-belief-norm model to environmentally friendly drone food delivery services60
Impact of green human resource practices on hotel environmental performance: the moderating effect of environmental knowledge and individual green values59
“Find a flight for me, Oscar!” Motivational customer experiences with chatbots58
Customers’ evaluation of mechanical artificial intelligence in hospitality services: a study using online reviews analytics58
Green mindfulness and green creativity nexus in hospitality industry: examining the effects of green process engagement and CSR58
Customer incivility and service sabotage in the hotel industry58
Taking a break is for accomplishing a longer journey: hospitality industry in Macao under the COVID-19 pandemic57
The role of green HRM in driving hotels' green creativity57
Impact of anthropomorphic features of artificially intelligent service robots on consumer acceptance: moderating role of sense of humor57
Artificial intelligence: a systematic review of methods and applications in hospitality and tourism56
How live chat assistants drive travel consumers’ attitudes, trust and purchase intentions55
Big data and analytics in hospitality and tourism: a systematic literature review55
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