OOIR: Observatory of International Research

Papers

(The H4-Index of International Journal of Contemporary Hospitality Management is 53. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 500 papers]. The publications cover those that have been published in the past four years, i.e., from 2019-11-01 to 2023-11-01.)

Article	Citations
Effects of COVID-19 on hotel marketing and management: a perspective article	461
Hospitality, tourism, human rights and the impact of COVID-19	302
COVID-19’s impact on the hospitality workforce – new crisis or amplification of the norm?	257
Adoption of AI-based chatbots for hospitality and tourism	196
Comparing crisis management practices in the hotel industry between initial and pandemic stages of COVID-19	157
The COVID-19 crisis and sustainability in the hospitality industry	147
The value proposition of food delivery apps from the perspective of theory of consumption value	131
The combined use of symmetric and asymmetric approaches: partial least squares-structural equation modeling and fuzzy-set qualitative comparative analysis	121
Customers’ intention to use robot-serviced restaurants in Korea: relationship of coolness and MCI factors	115
COVID-19 and restaurant demand: early effects of the pandemic and stay-at-home orders	114
Does servant leadership better explain work engagement, career satisfaction and adaptive performance than authentic leadership?	103
Hospitality managers in turbulent times: the COVID-19 crisis	101
Guests’ perceptions of robot concierge and their adoption intentions	98
Consumers’ intentions to use online food delivery systems in the USA	98
Responding to a major global crisis: the effects of hotel safety leadership on employee safety behavior during COVID-19	96
Robot with humanoid hands cooks food better?	95
Does climate for creativity mediate the impact of servant leadership on management innovation and innovative behavior in the hotel industry?	86
Metaverse as a driver for customer experience and value co-creation: implications for hospitality and tourism management and marketing	82
Tourists’ perceptions regarding the use of anthropomorphic robots in tourism and hospitality	81
Green human resource management, perceived green organizational support and their effects on hotel employees’ behavioral outcomes	77
Servant leadership and organizational citizenship behavior	76
Big data empowered agility for dynamic, volatile, and time-sensitive service industries: the case of tourism sector	76
Role of artificial intelligence and robotics to foster the touchless travel during a pandemic: a review and research agenda	75
Ethical work climate, organizational identification, leader-member-exchange (LMX) and organizational citizenship behavior (OCB)	75
Factors influencing willingness of customers of environmentally friendly hotels to pay a price premium	73

Rise of the machines: towards a conceptual service-robot research framework for the hospitality and tourism industry	72
How will service robots redefine leadership in hotel management? A Delphi approach	72
Is TripAdvisor still relevant? The influence of review credibility, review usefulness, and ease of use on consumers’ continuance intention	72
A systematic and critical review of leadership styles in contemporary hospitality: a roadmap and a call for future research	70
The role of social media advertising in hospitality, tourism and travel: a literature review and research agenda	66
On being warm and friendly: the effect of socially responsible human resource management on employee fears of the threats of COVID-19	66
Sharing economy research in hospitality and tourism: a critical review using bibliometric analysis, content analysis and a quantitative systematic literature review	66
PLS-SEM’s most wanted guidance	66
A systematic review of research on abusive supervision in hospitality and tourism	66
Service robots and COVID-19: exploring perceptions of prevention efficacy at hotels in generation Z	65
Eco-innovation in hospitality research (1998-2018): a systematic review	64
Influences of artificial intelligence (AI) awareness on career competency and job burnout	63
Experience design and the dimensions of transformative festival experiences	63
A systematic review of the servant leadership literature in management and hospitality	63
Hospitality career retention: the role of contextual factors and thriving at work	62
Updates in service standards in hotels: how COVID-19 changed operations	62
Understanding emotional customer experience and co-creation behaviours in luxury hotels	62
Perceived risks from drone food delivery services before and after COVID-19	62
How do hotels in developing countries manage the impact of COVID-19? The case of Lebanese hotels	61
How do online reviewers’ cultural traits and perceived experience influence hotel online ratings?	60
Comprehending customer satisfaction with hotels	59
A meta-analysis of transformational leadership in hospitality research	59
The mediating roles of gratitude and obligation to link employees’ social exchange relationships and prosocial behavior	57
Evolving research perspectives on food and gastronomic experiences in tourism	55
Seeing destinations through vlogs: implications for leveraging customer engagement behavior to increase travel intention	54
Customer incivility and service sabotage in the hotel industry	54
Using the social exchange theory to explore the employee-organization relationship in the hospitality industry	54
Green mindfulness and green creativity nexus in hospitality industry: examining the effects of green process engagement and CSR	53
“Donate to help combat COVID-19!” How typeface affects the effectiveness of CSR marketing?	53
“Find a flight for me, Oscar!” Motivational customer experiences with chatbots	53
Bibliometric structure of IJCHM in its 30 years	53