OOIR: Observatory of International Research

Papers

(The H4-Index of International Journal of Contemporary Hospitality Management is 55. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2020-11-01 to 2024-11-01.)

Article	Citations
PLS-SEM’s most wanted guidance	289
Metaverse as a driver for customer experience and value co-creation: implications for hospitality and tourism management and marketing	211
The combined use of symmetric and asymmetric approaches: partial least squares-structural equation modeling and fuzzy-set qualitative comparative analysis	207
The value proposition of food delivery apps from the perspective of theory of consumption value	183
COVID-19 and restaurant demand: early effects of the pandemic and stay-at-home orders	146
Green human resource management, perceived green organizational support and their effects on hotel employees’ behavioral outcomes	127
Hospitality managers in turbulent times: the COVID-19 crisis	127
Influences of artificial intelligence (AI) awareness on career competency and job burnout	125
Role of artificial intelligence and robotics to foster the touchless travel during a pandemic: a review and research agenda	119
Big data empowered agility for dynamic, volatile, and time-sensitive service industries: the case of tourism sector	115
Artificial intelligence: a systematic review of methods and applications in hospitality and tourism	101
Is TripAdvisor still relevant? The influence of review credibility, review usefulness, and ease of use on consumers’ continuance intention	99
A reflection on the Great Resignation in the hospitality and tourism industry	97
A systematic and critical review of leadership styles in contemporary hospitality: a roadmap and a call for future research	94
Leveraging ChatGPT and other generative artificial intelligence (AI)-based applications in the hospitality and tourism industry: practices, challenges and research agenda	93
Sharing economy research in hospitality and tourism: a critical review using bibliometric analysis, content analysis and a quantitative systematic literature review	93
Perceived risks from drone food delivery services before and after COVID-19	91
Using the social exchange theory to explore the employee-organization relationship in the hospitality industry	89
Service robots and COVID-19: exploring perceptions of prevention efficacy at hotels in generation Z	89
Big data and analytics in hospitality and tourism: a systematic literature review	89
Smart hospitality: from smart cities and smart tourism towards agile business ecosystems in networked destinations	88
“Find a flight for me, Oscar!” Motivational customer experiences with chatbots	86
On being warm and friendly: the effect of socially responsible human resource management on employee fears of the threats of COVID-19	83
Impact of anthropomorphic features of artificially intelligent service robots on consumer acceptance: moderating role of sense of humor	81
Customer value co-creation in the hospitality and tourism industry: a systematic literature review	78

Impact of green human resource practices on hotel environmental performance: the moderating effect of environmental knowledge and individual green values	77
Evolving research perspectives on food and gastronomic experiences in tourism	76
Management commitment to the ecological environment, green work engagement and their effects on hotel employees’ green work outcomes	75
Customers’ evaluation of mechanical artificial intelligence in hospitality services: a study using online reviews analytics	75
How do hotels in developing countries manage the impact of COVID-19? The case of Lebanese hotels	74
Attitudes toward service robots: analyses of explicit and implicit attitudes based on anthropomorphism and construal level theory	72
Updates in service standards in hotels: how COVID-19 changed operations	72
Green mindfulness and green creativity nexus in hospitality industry: examining the effects of green process engagement and CSR	72
Job perceptions of Generation Z hotel employees towards working in Covid-19 quarantine hotels: the role of meaningful work	69
The role of green HRM in driving hotels' green creativity	69
Empowering leadership in hospitality and tourism management: a systematic literature review	67
Artificial intelligence for hospitality big data analytics: developing a prediction model of restaurant review helpfulness for customer decision-making	65
Artificial intelligence (AI) for tourism: an European-based study on successful AI tourism start-ups	64
The effects of job crafting on tour leaders’ work engagement: the mediating role of person-job fit and meaningfulness of work	63
Effectiveness of sustainability communication on social media: role of message appeal and message source	62
Taking a break is for accomplishing a longer journey: hospitality industry in Macao under the COVID-19 pandemic	62
Spicing up hospitality service encounters: the case of Pepper™	62
Well-being and career change intention: COVID-19’s impact on unemployed and furloughed hospitality workers	61
Willingness-to-pay for robot-delivered tourism and hospitality services – an exploratory study	61
Managing hotel revenue amid the COVID-19 crisis	61
Sustainability in hospitality and tourism: a review of key research topics from 1994 to 2020	60
A comparison between chatbot and human service: customer perception and reuse intention	59
Narcissistic leadership and behavioral cynicism in the hotel industry: the role of employee silence and negative workplace gossiping	59
Sentiment analysis in hospitality and tourism: a thematic and methodological review	59
A critical reflection on digitalization for the hospitality and tourism industry: value implications for stakeholders	58
Contactless service in hospitality: bridging customer equity, experience, delight, satisfaction, and trust	57
Food consumption experiences: a framework for understanding food tourists’ behavioral intentions	57
Stand by me: analyzing the tourist–intelligent voice assistant relationship quality	56
Fire in the belly: the impact of despotic leadership on employees work-related outcomes in the hospitality setting	55
Application of consumer innovativeness to the context of robotic restaurants	55
Contemporary leadership in hospitality: a review and research agenda	55