OOIR: Observatory of International Research

Papers

(The H4-Index of International Journal of Contemporary Hospitality Management is 59. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-11-01 to 2025-11-01.)

Article	Citations
Guest editorial: The sharing economy in a post-pandemic world	692
Live streaming in hospitality and tourism: a hybrid systematic review and way forward	348
Customer experience in the hotel industry: a systematic literature review and research agenda	314
Humility breeds creativity: the moderated mediation model of leader humility and subordinates’ creative service performance in hospitality	226
Customer acceptance of humanoid service robots in hotels: moderating effects of service voluntariness and culture	191
Slow motion, fast impact: enhancing food video marketing with cinematic techniques	157
Fostering customer-oriented constructive deviance: the influence of moral emotions and moral disengagement	151
Why do hotels go green? Understanding TripAdvisor GreenLeaders participation	149
Tokenism in the workplace: does brand activism benefit LGBTQ+ employees in the hospitality industry?	146
Drivers and interrelationships of three types of pro-environmental behaviors in the workplace	129
Online food delivery research: a systematic literature review	124
Does perceived overqualification lead employees to further knowledge hiding? The role of relative deprivation and ego depletion	116
A novel approach to online review analysis: integrating theory of planned behavior and machine learning techniques	106
Women empowerment in restaurants: effects of femvertising, purplewashing and feminist identity on consumers’ willingness to pay a premium	103
Can AI robots foster social inclusion? Exploring the role of immersive augmentation in hospitality	103
The double-edged sword effect of artificial intelligence awareness among hotel employees	100
Risk or benefit? Economic and sociocultural impact of P2P accommodation on community resilience, consumer perception and behavioral intention	100
Employing the houseless as corporate social responsibility	97
ESG in the digital age: enhancing customer perception through strategic communication in restaurant mobile ordering	94
Build trust, they will come: the case of casino high rollers!	92
Cultural perceptions of ethical leadership and its effect on intention to leave in the independent hotel industry	92
How organizational justice in the hospitality industry influences proactive customer service performance through general self-efficacy	89
Effects of history, location and size of ethnic enclaves and ethnic restaurants on authentic cultural gastronomic experiences	89
Enhancing intellectual experiences for users: a multidimensional model of humanoid service robots in hospitality and tourism	88
Indoor air quality monitoring and management in hospitality: an overarching framework	87

A systematic review of empirical studies of pro-environmental behavior in hospitality and tourism contexts	85
Customer responses to the Airbnb platform: the role of Airbnb experience and memorability	84
Interactive CSR campaign and symbolic brand benefits: a moderated mediation model of brand trust and self-congruity in the restaurant industry	81
Examining the pathway linking workplace incivility and employee well-being: a study among frontline hotel employees in India	79
Utilitarian vs hedonic roles of service robots and customer stereotypes: a person–environment fit theory perspective	77
Can customer participation promote hospitality frontline employees’ extra-role service behavior?	74
Spatial structure and influencing factors of an emerging wine tourism network: a case study of the Ningxia wine region	73
What are the drawbacks of advanced technology in hospitality and tourism sphere?	73
Understanding the drivers of consumers’ acceptance and use of service robots in the hotel industry	72
Effects of metaverse experience on behavioral intention of visitors: moderating role of similarity between virtual and real experience	72
Top management team gender diversity and firm risk-taking in the hospitality industry	71
A triadic model of job retention and turnover dynamics in the hospitality industry	70
Is it the end of the technology acceptance model in the era of generative artificial intelligence?	69
Viewing hospitality from an interdisciplinary lens: a systematic review of 30-year research on hospitality in health care	69
Building “causal realism” in experimental studies within hospitality and tourism	68
Impact of the length of stay at hotels on online reviews	68
What drives Millennials and Generation Z to adopt cryptocurrency for hotel payments?	68
COVID-19 pandemic and hotel property performance	67
Diversity, equity and inclusion in employee-queer customer interactions in the hospitality service setting: including multiple stakeholders’ perspectives	67
Supervisor incivility and turnover intention of the employees in the hospitality industry of China	66
The past, present, and future of AI in hospitality and tourism: a bibliometric analysis	66
Navigating the generative AI travel landscape: the influence of ChatGPT on the evolution from new users to loyal adopters	66
Cognitive–analytical and emotional–social tasks achievement of service robots through human–robot interaction	66
Consumer intention to use service robots: a cognitive–affective–conative framework	65
Generative AI in international hotel marketing: impacts on employee creativity and performance	65
Hotel experiences during the COVID-19 pandemic: high-touch versus high-tech	65
From the final frontier to the metaverse: exploring the role of sharing economy principles in revolutionizing space tourism	64
The future of transformative events: an event leaders’ perspective	62
Antecedents and consequences of co-creation value with a resolution of complex P2P relationships	61
Special Issues in hospitality and tourism management journals	61
Fun at workplace and intention to leave: role of work engagement and group cohesion	60
Defining and establishing a restaurant wine culture	59
How coolness drives brand love and engagement: evidence from Airbnb and hotels	59
Evaluating the effect of multifactors on employee’s innovative behavior in SMEs: mediating effects of thriving at work and organizational commitment	59