OOIR: Observatory of International Research

Papers

(The H4-Index of International Journal of Contemporary Hospitality Management is 58. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2022-01-01 to 2026-01-01.)

Article	Citations
Guest editorial: The sharing economy in a post-pandemic world	765
Slow motion, fast impact: enhancing food video marketing with cinematic techniques	369
A novel approach to online review analysis: integrating theory of planned behavior and machine learning techniques	350
Employing the houseless as corporate social responsibility	209
Women empowerment in restaurants: effects of femvertising, purplewashing and feminist identity on consumers’ willingness to pay a premium	170
Risk or benefit? Economic and sociocultural impact of P2P accommodation on community resilience, consumer perception and behavioral intention	159
Managing the invisible: the role of air quality in the hospitality industry	155
Can AI robots foster social inclusion? Exploring the role of immersive augmentation in hospitality	135
Unveiling the role of entertainment in destination branding: developing and validating a scale for entertainment destination experience	133
Tokenism in the workplace: does brand activism benefit LGBTQ+ employees in the hospitality industry?	129
Online food delivery research: a systematic literature review	116
Customer experience in the hotel industry: a systematic literature review and research agenda	108
Fostering customer-oriented constructive deviance: the influence of moral emotions and moral disengagement	107
Live streaming in hospitality and tourism: a hybrid systematic review and way forward	106
The double-edged sword effect of artificial intelligence awareness among hotel employees	106
Drivers and interrelationships of three types of pro-environmental behaviors in the workplace	105
Customer acceptance of humanoid service robots in hotels: moderating effects of service voluntariness and culture	104
Does perceived overqualification lead employees to further knowledge hiding? The role of relative deprivation and ego depletion	104
Humility breeds creativity: the moderated mediation model of leader humility and subordinates’ creative service performance in hospitality	100
Why do hotels go green? Understanding TripAdvisor GreenLeaders participation	99
The green paradox: when greenwashing erodes trust in sustainable hotels	99
What are the drawbacks of advanced technology in hospitality and tourism sphere?	96
Viewing hospitality from an interdisciplinary lens: a systematic review of 30-year research on hospitality in health care	93
COVID-19 pandemic and hotel property performance	92
Customer responses to the Airbnb platform: the role of Airbnb experience and memorability	89

Building “causal realism” in experimental studies within hospitality and tourism	87
Retraction notice: Testing a structural equation model of polychronicity: moderating role of organization mission fulfilment	86
Diversity, equity and inclusion in employee-queer customer interactions in the hospitality service setting: including multiple stakeholders’ perspectives	85
Enhancing intellectual experiences for users: a multidimensional model of humanoid service robots in hospitality and tourism	80
ESG in the digital age: enhancing customer perception through strategic communication in restaurant mobile ordering	80
Can customer participation promote hospitality frontline employees’ extra-role service behavior?	79
Build trust, they will come: the case of casino high rollers!	78
Indoor air quality monitoring and management in hospitality: an overarching framework	77
What drives Millennials and Generation Z to adopt cryptocurrency for hotel payments?	77
Utilitarian vs hedonic roles of service robots and customer stereotypes: a person–environment fit theory perspective	76
Top management team gender diversity and firm risk-taking in the hospitality industry	74
Spatial structure and influencing factors of an emerging wine tourism network: a case study of the Ningxia wine region	74
Hotel experiences during the COVID-19 pandemic: high-touch versus high-tech	71
Cognitive–analytical and emotional–social tasks achievement of service robots through human–robot interaction	71
Impact of the length of stay at hotels on online reviews	70
A triadic model of job retention and turnover dynamics in the hospitality industry	70
The past, present, and future of AI in hospitality and tourism: a bibliometric analysis	69
Examining the pathway linking workplace incivility and employee well-being: a study among frontline hotel employees in India	68
Supervisor incivility and turnover intention of the employees in the hospitality industry of China	67
How organizational justice in the hospitality industry influences proactive customer service performance through general self-efficacy	67
Consumer intention to use service robots: a cognitive–affective–conative framework	67
Effects of history, location and size of ethnic enclaves and ethnic restaurants on authentic cultural gastronomic experiences	66
Generative AI in international hotel marketing: impacts on employee creativity and performance	65
Navigating the generative AI travel landscape: the influence of ChatGPT on the evolution from new users to loyal adopters	64
From the final frontier to the metaverse: exploring the role of sharing economy principles in revolutionizing space tourism	64
A systematic review of empirical studies of pro-environmental behavior in hospitality and tourism contexts	64
Is it the end of the technology acceptance model in the era of generative artificial intelligence?	61
Interactive CSR campaign and symbolic brand benefits: a moderated mediation model of brand trust and self-congruity in the restaurant industry	61
Effects of metaverse experience on behavioral intention of visitors: moderating role of similarity between virtual and real experience	60
Understanding the drivers of consumers’ acceptance and use of service robots in the hotel industry	60
Sleepless after sabotage: the hidden costs of coping with customer incivility	59
Immersive currents and futures: mapping the metaverse in contemporary hospitality and tourism research	59
How coolness drives brand love and engagement: evidence from Airbnb and hotels	59
The future of transformative events: an event leaders’ perspective	58