International Journal of Contemporary Hospitality Management

Papers
(The H4-Index of International Journal of Contemporary Hospitality Management is 58. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-09-01 to 2025-09-01.)
ArticleCitations
Risk or benefit? Economic and sociocultural impact of P2P accommodation on community resilience, consumer perception and behavioral intention614
Guest editorial: The sharing economy in a post-pandemic world324
Fostering customer-oriented constructive deviance: the influence of moral emotions and moral disengagement283
The double-edged sword effect of artificial intelligence awareness among hotel employees204
Women empowerment in restaurants: effects of femvertising, purplewashing and feminist identity on consumers’ willingness to pay a premium173
Why do hotels go green? Understanding TripAdvisor GreenLeaders participation144
Live streaming in hospitality and tourism: a hybrid systematic review and way forward139
Tokenism in the workplace: does brand activism benefit LGBTQ+ employees in the hospitality industry?139
Can AI robots foster social inclusion? Exploring the role of immersive augmentation in hospitality133
Growing the pie: an examination of coopetition benefits in the US lodging industry129
A novel approach to online review analysis: integrating theory of planned behavior and machine learning techniques127
Employing the houseless as corporate social responsibility120
Does perceived overqualification lead employees to further knowledge hiding? The role of relative deprivation and ego depletion112
Customer acceptance of humanoid service robots in hotels: moderating effects of service voluntariness and culture111
Customer experience in the hotel industry: a systematic literature review and research agenda99
Drivers and interrelationships of three types of pro-environmental behaviors in the workplace98
Online food delivery research: a systematic literature review98
Humility breeds creativity: the moderated mediation model of leader humility and subordinates’ creative service performance in hospitality97
From the final frontier to the metaverse: exploring the role of sharing economy principles in revolutionizing space tourism93
Examining the pathway linking workplace incivility and employee well-being: a study among frontline hotel employees in India91
Interactive CSR campaign and symbolic brand benefits: a moderated mediation model of brand trust and self-congruity in the restaurant industry89
Spatial structure and influencing factors of an emerging wine tourism network: a case study of the Ningxia wine region88
Utilitarian vs hedonic roles of service robots and customer stereotypes: a person–environment fit theory perspective87
The past, present, and future of AI in hospitality and tourism: a bibliometric analysis85
Is it the end of the technology acceptance model in the era of generative artificial intelligence?83
What are the drawbacks of advanced technology in hospitality and tourism sphere?82
Hotel experiences during the COVID-19 pandemic: high-touch versus high-tech82
What drives Millennials and Generation Z to adopt cryptocurrency for hotel payments?79
Building “causal realism” in experimental studies within hospitality and tourism78
Consumer intention to use service robots: a cognitive–affective–conative framework78
Navigating the generative AI travel landscape: the influence of ChatGPT on the evolution from new users to loyal adopters78
Cognitive–analytical and emotional–social tasks achievement of service robots through human–robot interaction78
Diversity, equity and inclusion in employee-queer customer interactions in the hospitality service setting: including multiple stakeholders’ perspectives77
Enhancing intellectual experiences for users: a multidimensional model of humanoid service robots in hospitality and tourism77
Understanding the drivers of consumers’ acceptance and use of service robots in the hotel industry69
Cultural perceptions of ethical leadership and its effect on intention to leave in the independent hotel industry69
Impact of the length of stay at hotels on online reviews69
Effects of history, location and size of ethnic enclaves and ethnic restaurants on authentic cultural gastronomic experiences69
Effects of metaverse experience on behavioral intention of visitors: moderating role of similarity between virtual and real experience67
A triadic model of job retention and turnover dynamics in the hospitality industry67
COVID-19 pandemic and hotel property performance67
Build trust, they will come: the case of casino high rollers!66
Financial performance assessment of branded and non-branded hotel companies. Analysis of the Portuguese case64
Indoor air quality monitoring and management in hospitality: an overarching framework64
Guest editorial63
Viewing hospitality from an interdisciplinary lens: a systematic review of 30-year research on hospitality in health care63
How organizational justice in the hospitality industry influences proactive customer service performance through general self-efficacy62
Can customer participation promote hospitality frontline employees’ extra-role service behavior?62
A systematic review of empirical studies of pro-environmental behavior in hospitality and tourism contexts61
Generative AI in international hotel marketing: impacts on employee creativity and performance61
Supervisor incivility and turnover intention of the employees in the hospitality industry of China60
Customer responses to the Airbnb platform: the role of Airbnb experience and memorability60
Sustainable consumer choices – critical reflection on hospitality and tourism59
Empowering leadership in hospitality and tourism management: a systematic literature review59
Top management team gender diversity and firm risk-taking in the hospitality industry59
Evaluating the effect of multifactors on employee’s innovative behavior in SMEs: mediating effects of thriving at work and organizational commitment58
Fun at workplace and intention to leave: role of work engagement and group cohesion58
Evaluating user engagement via Metaverse environment through immersive experience for travel and tourism websites58
Beyond local food consumption: the impact of local food consumption experience on cultural competence, eudaimonia and behavioral intention58
Quiet quitting: relationship with other concepts and implications for tourism and hospitality58
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