International Journal of Contemporary Hospitality Management

Papers
(The H4-Index of International Journal of Contemporary Hospitality Management is 58. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-05-01 to 2025-05-01.)
ArticleCitations
Fostering customer-oriented constructive deviance: the influence of moral emotions and moral disengagement474
Growing the pie: an examination of coopetition benefits in the US lodging industry284
The double-edged sword effect of artificial intelligence awareness among hotel employees276
Tokenism in the workplace: does brand activism benefit LGBTQ+ employees in the hospitality industry?203
Women empowerment in restaurants: effects of femvertising, purplewashing and feminist identity on consumers’ willingness to pay a premium170
Can AI robots foster social inclusion? Exploring the role of immersive augmentation in hospitality168
Risk or benefit? Economic and sociocultural impact of P2P accommodation on community resilience, consumer perception and behavioral intention149
A novel approach to online review analysis: integrating theory of planned behavior and machine learning techniques144
Live streaming in hospitality and tourism: a hybrid systematic review and way forward125
Why do hotels go green? Understanding TripAdvisor GreenLeaders participation124
Online food delivery research: a systematic literature review122
Drivers and interrelationships of three types of pro-environmental behaviors in the workplace118
Customer experience in the hotel industry: a systematic literature review and research agenda116
Employing the houseless as corporate social responsibility112
Guest editorial: The sharing economy in a post-pandemic world112
Humility breeds creativity: the moderated mediation model of leader humility and subordinates’ creative service performance in hospitality108
Does perceived overqualification lead employees to further knowledge hiding? The role of relative deprivation and ego depletion106
Customer acceptance of humanoid service robots in hotels: moderating effects of service voluntariness and culture105
Guest editorial99
Effects of metaverse experience on behavioral intention of visitors: moderating role of similarity between virtual and real experience98
Can customer participation promote hospitality frontline employees’ extra-role service behavior?96
Financial performance assessment of branded and non-branded hotel companies. Analysis of the Portuguese case94
What drives Millennials and Generation Z to adopt cryptocurrency for hotel payments?93
Cultural perceptions of ethical leadership and its effect on intention to leave in the independent hotel industry88
A systematic review of empirical studies of pro-environmental behavior in hospitality and tourism contexts87
Effects of history, location and size of ethnic enclaves and ethnic restaurants on authentic cultural gastronomic experiences86
Customer responses to the Airbnb platform: the role of Airbnb experience and memorability83
Impact of the length of stay at hotels on online reviews82
Diversity, equity and inclusion in employee-queer customer interactions in the hospitality service setting: including multiple stakeholders’ perspectives79
Spatial structure and influencing factors of an emerging wine tourism network: a case study of the Ningxia wine region79
The past, present, and future of AI in hospitality and tourism: a bibliometric analysis78
Enhancing intellectual experiences for users: a multidimensional model of humanoid service robots in hospitality and tourism76
A triadic model of job retention and turnover dynamics in the hospitality industry76
Build trust, they will come: the case of casino high rollers!75
Building “causal realism” in experimental studies within hospitality and tourism75
Indoor air quality monitoring and management in hospitality: an overarching framework74
Empowering leadership in hospitality and tourism management: a systematic literature review74
The internet of things in upscale hotels: its impact on guests’ sensory experiences and behavior73
From the final frontier to the metaverse: exploring the role of sharing economy principles in revolutionizing space tourism73
COVID-19 pandemic and hotel property performance71
Utilitarian vs hedonic roles of service robots and customer stereotypes: a person–environment fit theory perspective70
Cognitive–analytical and emotional–social tasks achievement of service robots through human–robot interaction69
Interactive CSR campaign and symbolic brand benefits: a moderated mediation model of brand trust and self-congruity in the restaurant industry67
Top management team gender diversity and firm risk-taking in the hospitality industry67
Is it the end of the technology acceptance model in the era of generative artificial intelligence?65
Navigating the generative AI travel landscape: the influence of ChatGPT on the evolution from new users to loyal adopters65
Hotel experiences during the COVID-19 pandemic: high-touch versus high-tech65
Examining the pathway linking workplace incivility and employee well-being: a study among frontline hotel employees in India65
Understanding the drivers of consumers’ acceptance and use of service robots in the hotel industry64
Viewing hospitality from an interdisciplinary lens: a systematic review of 30-year research on hospitality in health care64
Supervisor incivility and turnover intention of the employees in the hospitality industry of China63
How organizational justice in the hospitality industry influences proactive customer service performance through general self-efficacy61
Consumer intention to use service robots: a cognitive–affective–conative framework61
The influence of perceived organizational exploitation on frontline hospitality employees’ workplace deviance: an organizational justice perspective60
Linking organizational exploitation to extra-role behaviors: a conservation of resources perspective60
Sustainable consumer choices – critical reflection on hospitality and tourism59
The future of transformative events: an event leaders’ perspective59
Ex post i-deals, work-life balance, and work well-being in the hospitality industry: the moderating role of gender59
Evaluating the effect of multifactors on employee’s innovative behavior in SMEs: mediating effects of thriving at work and organizational commitment58
Antecedents and consequences of co-creation value with a resolution of complex P2P relationships58
Hospitality employees’ emotions in the workplace: a systematic review of recent literature58
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