OOIR: Observatory of International Research

Papers

(The TQCC of International Journal of Retail & Distribution Management is 13. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2022-08-01 to 2026-08-01.)

Article	Citations
The design of retailers' online review systems – a systematic literature review and future research agenda	102
Willingness-to-pay experimental model for Stackelberg dual channel pricing decision	95
Consumer values and word-of-mouth: an empirical study of the second-hand fashion retail market	92
Online live streaming interaction: development and validation of a measurement scale	69
Increasing fabric perception accuracy of consumers in online fashion retailing	63
Customer privacy concerns in the omnichannel consumer journey	60
Channel structures and returns provider programs in global e-retailing	59
Offline-to-online and online-to-offline (a reciprocal O2O model): re-patronage in an omni-channel	58
Fostering retail inclusivity through augmented reality: a grounded theory approach	56
Beyond the myth: understanding women's impulsive retail footwear shopping	53
Guest editorial: How to connect producers and consumers: impacts of platforms on the design and the functioning of agri-food value chains?	52
The way to authenticity is grounded – role of marketing communication cues in driving authenticity perceptions	52
Consumer reactions to packaging-free product dispensers: a variety of buyers' profiles to consider	51
The impact of e-retail usage on relative retail patronage formation	50
Market dynamics of reselling platforms: a two-sided market analysis	47
Competition or co-opetition? The impact of cross-channel spillovers on horizontal-sourcing decisions	47
Optimising human-robot collaboration for efficiency in retail warehousing	47
The retail collaborative recommendations for personalized product recommendations	43
The dark gap in socially irresponsible consumption among generations: fast fashion retail	41
Analysing brand attachment for restaurant table booking mobile application	40
Consumers’ attitudes toward virtual try-on technology: an extended TAM model	37
The online flow and its influence on awe experience: an AI-enabled e-tail service exploration	37
A model for predicting consumer choice to shop in a new grocery store using the Theory of Planned Behaviour	36
Customer engagement through metaverse-empowered retail channels: role of personalization	36
Planned or unplanned purchases? The effects of perceived values on omnichannel continuance intention	36

The pursuit of splendour: a recipe of psychological motivations driving conspicuous luxury consumption	35
It takes two to tango: A taxonomy of franchise success determinants	34
Advancing customer experience through service design in mega shopping malls	33
AI influencers' humanlikeness, trust and relationships among female consumers	33
The role of value co-creation on retailer loyalty and omni-channel shopping frequency	32
Consumer Co-creation in retail design process	32
Online impulse buying and cognitive appraisal theory: two countries comparison	31
Effects of perceived media richness on retail chatbot user experience	30
From third places to delivery-only: theoretical insights into dark servicescapes	29
Service quality dimensions in the manufacturer–distributor dyadic relationship: manufacturer-to-distributor context	28
Neophobia of private labels “Won’t buy it, never tried it!”	27
Mobile devices usage in retail settings: gender and generation preferences	26
Unlocking commitment, continuance and recommendation intentions for a food delivery application brand	25
Cyber-physical Internet driving sustainable Logistics 5.0: a comprehensive study	25
Service-dominant logic: reframing category captainship and retailer category management	24
Understanding customer experience and engagement in digital assistant-based retail interactions	24
Profiling consumers for their shopping motivations in modern retail formats in Oman	23
Auditing state-owned enterprise through predictive analytics and function transformation	23
Advance selling strategy of fresh products under two contracts	23
Drivers of consumer emotion and recommendation in mobile grocery applications	23
Social CRM and reciprocal behaviour among Latin American consumers	22
Guest editorial: Building resilience in retail for the post COVID world – marketing and operations perspectives	22
The effect of retail shelf position on private-label brand evaluations	21
Extrinsic and intrinsic motives: panic buying and impulsive buying during a pandemic	21
Understanding the implementation of retail self-service check-out technologies using necessary condition analysis	20
Perceived point-of-sale innovativeness and its influence on salespeople’s innovative behaviour	20
Social and psychological factors in AI chatbot trust-building	20
Understanding customer collaboration with virtual agents: service task as a moderator	20
Self-recovery after self-service technology failures: do motivations and self-efficacy matter?	20
Retail managers’ sociotechnical imaginaries of customer data and the privacy-personalisation tension	20
Investigating crowd logistics platform operations for local food distribution	20
Highly autonomous AI impact on the demand for physical goods	19
Guest editorial: Sustainable fashion: challenges and perspectives to enhance product visibility, distribution requirements, and market access	19
Understanding e-retailer characteristics and post-purchase behaviour: moderating role of confirmation	19
Aspects driving customers' intention to use automated purchasing processes	18
Is the whole greater than the sum of its parts? A vending retail study	18
From ethical retailing to advocacy: identification and engagement as drivers	18
The acquirements of e-service quality in fashion e-storescapes: mediating effect in an S-O-R model	18
Understanding cross-buying in omnichannel retail: an experiential learning theory perspective	18
Do consumers always believe humans create better boxes than AI? The context-dependent role of recommender creativity	18
Service quality and store design in retail competitiveness	17
Revitalizing retail through sustainable retail practices: a systematic literature review	17
Adopting retail technology in crises: integrating TAM and prospect theory perspectives	17
Platform openness and value: the mediation effect of user interaction and psychological distance	17
Can physical activity impact green retail consumption through moral reflection?	17
Cooperative showroom deployment considering consumer one-stop comparison shopping behaviour	17
Retraction notice: Identifying factors influencing purchase intention of sustainable luxury retailing products	17
The future of e-commerce? Understanding livestreaming commerce continuance usage	16
Unpacking the influence of anthropomorphism and stereotypes on consumer attitude towards luxury brand	16
Locally produced food for restaurants: a theoretical approach for the supply chain network design	16

How do cultural factors affect loyalty behaviour in retailing? The central role of social proximity	16
Small independent retailers: digitalize or disappear? An empirical study based on dynamic capabilities	16
How footwear companies can use online CX to WOW customers	16
Barriers to transparency and information sharing in manufacturer–distributor relationships: an Indian FMCG context	15
Revealing governance forms: the case of French agrifood platforms	15
Buyers-sellers’ value of courier services: assessment in the Indonesian C2C e-commerce	15
Expression of concern: Customers' online shopping intention by watching AI-based deepfake advertisements	15
From personal to corporate social responsibility: (de)individuation in luxury retailing	15
The cultural acceptance of digital food shopping: conceptualisation, scale development and validation	14
Retail practices for plant-based meat alternatives in Italy	14
Drivers of formal and informal retail patronage in emerging markets	13
Wait time speeds up: effects of scent arousal on time perception in service marketing	13
Beyond handy: continued intention towards using same-day delivery shopping apps	13
Internet of things platforms adoption in agriculture: comparative theoretical models	13
Grocery retailer's brand performances from brand personalities and marketing offerings	13
The different impact of utilitarian and hedonic attributes on web-based retail shopping behaviour through the lens of extended technology acceptance model	13
Interplay of multiple labels and willingness to pay	13