International Journal of Retail & Distribution Management

Papers
(The TQCC of International Journal of Retail & Distribution Management is 13. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2020-11-01 to 2024-11-01.)
ArticleCitations
Usability and responsiveness of artificial intelligence chatbot on online customer experience in e-retailing157
Understanding the customer psychology of impulse buying during COVID-19 pandemic: implications for retailers122
Augmented reality in online retailing: a systematic review and research agenda77
Enhancing consumers' pro-environmental purchase intentions: the moderating role of environmental concern56
A moderated mediating mechanism of omnichannel customer experiences50
Artificial intelligence in retail: applications and value creation logics50
Determining behavioural differences of Y and Z generational cohorts in online shopping48
Long-term changes in consumers' shopping behavior post-pandemic: an exploratory study47
Omnichannel retailing and post-pandemic recovery: building a research agenda46
The role of social embarrassment, sustainability, familiarity and perception of hygiene in second-hand clothing purchase experience43
Analysing flow experience on repurchase intention in e-retailing during COVID-1943
A further approach in omnichannel LSQ, satisfaction and customer loyalty41
Engaging shoppers through mobile apps: the role of gamification37
Augmented reality in retail: a systematic review of research foci and future research agenda37
Data-driven digital advertising: benefits and risks of online behavioral advertising35
On-demand food delivery: investigating the economic performances34
Choice of prevailing delivery methods in e-grocery: a stated preference ranking experiment32
Predictors of continuance intention of online food delivery services: gender as moderator32
An analysis of factors influencing omnichannel retailing adoption using ISM-DEMATEL approach: an Indian perspective30
Integrated store service quality measurement scale in omni-channel retailing30
Impulse buying behaviour in omnichannel retail: an approach through the stimulus-organism-response theory30
Extrinsic and intrinsic motives: panic buying and impulsive buying during a pandemic29
Consumer decision-making in a retail store: the role of mental imagery and gender difference29
The future of e-commerce? Understanding livestreaming commerce continuance usage29
Fortune favours the digitally mature: the impact of digital maturity on the organisational resilience of SME retailers during COVID-1928
Exploring the role of augmented reality in online impulse behaviour28
Fresh food online shopping repurchase intention: the role of post-purchase customer experience and corporate image27
Understanding the transformation toward omnichannel logistics in grocery retail: a dynamic capabilities perspective26
An integrated model of consumers' intention to buy second-hand clothing26
Unpacking brand loyalty in retailing: a three-dimensional approach to customer–brand relationships26
Using chatbots in e-retailing – how to mitigate perceived risk and enhance the flow experience25
“Not tested on animals”: how consumers react to cruelty-free cosmetics proposed by manufacturers and retailers?25
How augmented reality can enhance fashion retail: a UX design perspective24
Omnichannel retailing: does it empower consumers and influence patronage?24
Consumer responses to online fashion renting: exploring the role of cultural differences24
A model of adoption of AR-based self-service technologies: a two country comparison24
Purchase intention through mobile applications: a customer experience lens23
Success factors driving consumer reuse intention of mobile shopping application channel23
Does environmental corporate social responsibility increase consumer loyalty?23
Augmented reality's perceived immersion effect on the customer shopping process: decision-making quality and privacy concerns22
The mediating effect of consumer empowerment in omni-channel retailing22
Mobile word of mouth (m-WOM): analysing its negative impact on webrooming in omnichannel retailing22
Omnichannel retailing: exploring future research avenues in retail marketing and distribution management22
Dynamic capabilities in the realisation of omnichannel retailing21
In or out? A field observational study on the placement of entertaining robots in retailing21
Designing a memorable in-store customer shopping experience: practical evidence from sports equipment retailers21
Understanding in-store interactive technology use: a uses and gratifications theory (UGT) perspective20
The influence of mobile application design features on users' stickiness intentions as mediated by emotional response20
Pay to play in freemium mobile games: a compensatory mechanism20
Virtual shopping: segmenting consumer attitudes towards augmented reality as a shopping tool19
Engaging with omnichannel brands: the role of consumer empowerment19
Drivers of showrooming behaviour: insights from integrated perspectives19
Factors influencing technology adoption amongst small retailers: insights from thematic analysis19
Understanding the implementation of retail self-service check-out technologies using necessary condition analysis19
Industry 4.0 enablers in retailing: a literature review18
Tracking technology diffusion in-store: a fashion retail perspective18
Engaging the customer with augmented reality and employee services to enhance equity and loyalty18
Food delivery app continuance: a dual model and segmentation approach18
E-retailer cognitive and emotional relationship quality: their experiential antecedents and differential impact on brand evangelism17
Retail store environment, store attachment and customer citizenship behaviour17
Customer expectations of unattended grocery delivery services: mapping forms and determinants17
The impact of mall personality and shopping value on shoppers' well-being: moderating role of compulsive shopping17
Understanding the accessibility of retail mobile banking during the COVID-19 pandemic17
The relationship between retailer app use, perceived shopping value and loyalty: the moderating role of deal proneness16
Online versus offline: preferred retail choice for premium brand purchase16
A value adoption approach to sustainable consumption in retail stores15
Disrupting the fashion retail journey: social media and GenZ's fashion consumption15
Investigating consumers' path to showrooming: a perceived value-based perspective15
The transformative and evolutionary approach of omnichannel in retail companies: insights from multi-case studies in Portugal15
Planned or unplanned purchases? The effects of perceived values on omnichannel continuance intention15
Mobile dependency and uncertainty reduction: influence on showrooming behaviours and user-generated content creation14
Webrooming as the new retail experience: a smart-shopping perspective14
How the COVID-19 pandemic may accelerate millennials’ adoption of augmented reality14
Role of psychological and technological attributes on customer conversion to use food ordering apps14
Extrinsic motivations behind mobile shopping: what drives regular and occasional shoppers?14
The influence of perceived risks on millennials' intention to use m-payment for mobile shopping in Bangkok14
Personalizing 3D virtual fashion stores: an action research approach to modularity development14
E-tailers adaptation during early stages of “social distancing causing crises”: an exploratory study14
Adoption of online streaming services: moderating role of personality traits14
Customers' online shopping intention by watching AI-based deepfake advertisements13
The online flow and its influence on awe experience: an AI-enabled e-tail service exploration13
Effects of virtual stores' opaque exterior on store perceptions and purchase intentions13
Digital transformation of supply chain management in retail and e-commerce13
Are your customers grateful? How customer gratitude impacts loyalty programme effectiveness13
Trust transfer, price fairness and brand loyalty: the moderating influence of private label product type13
Digital touchpoints and multichannel segmentation approach in the life insurance industry13
Mitigating demand risk of durable goods in online retailing13
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