OOIR: Observatory of International Research

Papers

(The TQCC of International Journal of Retail & Distribution Management is 12. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2020-04-01 to 2024-04-01.)

Article	Citations
Understanding the customer psychology of impulse buying during COVID-19 pandemic: implications for retailers	109
Millennials' attitude toward chatbots: an experimental study in a social relationship perspective	107
Usability and responsiveness of artificial intelligence chatbot on online customer experience in e-retailing	106
Assessing the moderating effect of subjective norm on luxury purchase intention: a study of Gen Y consumers in India	68
Impact of perceived value on the satisfaction of supermarket customers: developing country perspective	59
Augmented reality in online retailing: a systematic review and research agenda	51
Understanding consumers' showrooming behaviour: a stimulus–organism–response (S-O-R) perspective	43
Understanding consumers’ trust in social media marketing environment	43
Fast and ultra-fast fashion supply chain management: an exploratory research	43
Enhancing consumers' pro-environmental purchase intentions: the moderating role of environmental concern	42
A moderated mediating mechanism of omnichannel customer experiences	41
Understanding the virtual tours of retail stores: how can store brand experience promote visit intentions?	40
Omni-channel capability and customer satisfaction: mediating roles of flexibility and operational logistics service quality	39
Analysing flow experience on repurchase intention in e-retailing during COVID-19	37
Omnichannel retailing and post-pandemic recovery: building a research agenda	37
Moderating effect of hedonism on store environment-impulse buying nexus	36
The role of social embarrassment, sustainability, familiarity and perception of hygiene in second-hand clothing purchase experience	35
Artificial intelligence in retail: applications and value creation logics	34
Consumers' perceptions and responses towards online retailers' CSR	34
A further approach in omnichannel LSQ, satisfaction and customer loyalty	33
The multi-generation	32
Consumers' influence on the greening of distribution – exploring the communication between logistics service providers, e-tailers and consumers	31
How to design fashion retail's virtual reality platforms	31
Determining behavioural differences of Y and Z generational cohorts in online shopping	30
Data-driven digital advertising: benefits and risks of online behavioral advertising	29

Long-term changes in consumers' shopping behavior post-pandemic: an exploratory study	29
Impact of attitude towards a region on purchase intention of regional products: the mediating effects of perceived value and preference	28
Artificial intelligence in the fashion industry: consumer responses to generative adversarial network (GAN) technology	27
Barriers in omnichannel retailing returns: a conceptual framework	27
Choice of prevailing delivery methods in e-grocery: a stated preference ranking experiment	27
On-demand food delivery: investigating the economic performances	27
Impact of self-service technologies in retail banking on cross-buying and word-of-mouth	25
Integrated store service quality measurement scale in omni-channel retailing	25
Engaging shoppers through mobile apps: the role of gamification	25
Augmented reality in retail: a systematic review of research foci and future research agenda	25
Extrinsic and intrinsic motives: panic buying and impulsive buying during a pandemic	23
Increasing sustainable consumption: message framing and in-store technology	23
Impulse buying behaviour in omnichannel retail: an approach through the stimulus-organism-response theory	23
Consumer decision-making in a retail store: the role of mental imagery and gender difference	22
Fresh food online shopping repurchase intention: the role of post-purchase customer experience and corporate image	22
An analysis of factors influencing omnichannel retailing adoption using ISM-DEMATEL approach: an Indian perspective	22
An integrated model of consumers' intention to buy second-hand clothing	22
Predictors of continuance intention of online food delivery services: gender as moderator	22
Understanding the transformation toward omnichannel logistics in grocery retail: a dynamic capabilities perspective	21
Consumer responses to online fashion renting: exploring the role of cultural differences	21
A model of adoption of AR-based self-service technologies: a two country comparison	21
The mediating effect of consumer empowerment in omni-channel retailing	21
Omnichannel retailing: does it empower consumers and influence patronage?	20
Consumers’ decision to boycott “unethical” products: the role of materialism/post materialism	20
Does environmental corporate social responsibility increase consumer loyalty?	20
Fortune favours the digitally mature: the impact of digital maturity on the organisational resilience of SME retailers during COVID-19	20
Consumer cross-channel behaviour: is it always planned?	20
“Not tested on animals”: how consumers react to cruelty-free cosmetics proposed by manufacturers and retailers?	19
Success factors driving consumer reuse intention of mobile shopping application channel	19
Purchase intention through mobile applications: a customer experience lens	19
Unpacking brand loyalty in retailing: a three-dimensional approach to customer–brand relationships	18
The influence of showrooming on Millennial generational cohorts online shopping behaviour	18
A meaning-based framework for customer loyalty	18
Retail store environment, store attachment and customer citizenship behaviour	17
The future of e-commerce? Understanding livestreaming commerce continuance usage	17
Store disorderliness effect: shoppers' competitive behaviours in a fast-fashion retail store	17
The influence of mobile application design features on users' stickiness intentions as mediated by emotional response	17
Exploring the role of augmented reality in online impulse behaviour	17
Tracking technology diffusion in-store: a fashion retail perspective	16
In or out? A field observational study on the placement of entertaining robots in retailing	16
Designing a memorable in-store customer shopping experience: practical evidence from sports equipment retailers	16
Online decision aids: the role of decision-making styles and decision-making stages	16
The impact of mall personality and shopping value on shoppers' well-being: moderating role of compulsive shopping	16
Entrepreneurial capacity-building in HEIs for embedding entrepreneurship and enterprise creation – a tripartite approach	15
Understanding in-store interactive technology use: a uses and gratifications theory (UGT) perspective	15
Dynamic capabilities in the realisation of omnichannel retailing	15
E-retailer cognitive and emotional relationship quality: their experiential antecedents and differential impact on brand evangelism	14
Understanding the accessibility of retail mobile banking during the COVID-19 pandemic	14
Norms, consumer social responsibility and fair trade product purchase intention	14
In-store marketing of private labels: applying cue utilisation theory	14

Cross-channel spillover effect of price promotion in fashion	14
Mobile word of mouth (m-WOM): analysing its negative impact on webrooming in omnichannel retailing	14
Using chatbots in e-retailing – how to mitigate perceived risk and enhance the flow experience	14
Adoption of online streaming services: moderating role of personality traits	14
The transformative and evolutionary approach of omnichannel in retail companies: insights from multi-case studies in Portugal	13
How sales promotion display affects customer shopping intentions in retails	13
Engaging with omnichannel brands: the role of consumer empowerment	13
Online versus offline: preferred retail choice for premium brand purchase	13
Food delivery app continuance: a dual model and segmentation approach	12
Customer expectations of unattended grocery delivery services: mapping forms and determinants	12
How augmented reality can enhance fashion retail: a UX design perspective	12
Industry 4.0 enablers in retailing: a literature review	12
Pay to play in freemium mobile games: a compensatory mechanism	12
How the COVID-19 pandemic may accelerate millennials’ adoption of augmented reality	12
The relationship between retailer app use, perceived shopping value and loyalty: the moderating role of deal proneness	12
Digital healthcare retail: role of presence in creating patients' experience	12
Drivers of showrooming behaviour: insights from integrated perspectives	12
Role of psychological and technological attributes on customer conversion to use food ordering apps	12
E-tailers adaptation during early stages of “social distancing causing crises”: an exploratory study	12