International Journal of Retail & Distribution Management

Article	Citations
The design of retailers' online review systems – a systematic literature review and future research agenda	102
Willingness-to-pay experimental model for Stackelberg dual channel pricing decision	95
Consumer values and word-of-mouth: an empirical study of the second-hand fashion retail market	92
Online live streaming interaction: development and validation of a measurement scale	69
Increasing fabric perception accuracy of consumers in online fashion retailing	63
Customer privacy concerns in the omnichannel consumer journey	60
Channel structures and returns provider programs in global e-retailing	59
Offline-to-online and online-to-offline (a reciprocal O2O model): re-patronage in an omni-channel	58
Fostering retail inclusivity through augmented reality: a grounded theory approach	56
Beyond the myth: understanding women's impulsive retail footwear shopping	53
Guest editorial: How to connect producers and consumers: impacts of platforms on the design and the functioning of agri-food value chains?	52
The way to authenticity is grounded  – role of marketing communication cues in driving authenticity perceptions	52
Consumer reactions to packaging-free product dispensers: a variety of buyers' profiles to consider	51
The impact of e-retail usage on relative retail patronage formation	50
Market dynamics of reselling platforms: a two-sided market analysis	47
Competition or co-opetition? The impact of cross-channel spillovers on horizontal-sourcing decisions	47
Optimising human-robot collaboration for efficiency in retail warehousing	47
The retail collaborative recommendations for personalized product recommendations	43
The dark gap in socially irresponsible consumption among generations: fast fashion retail	41
Analysing brand attachment for restaurant table booking mobile application	40
Consumers’ attitudes toward virtual try-on technology: an extended TAM model	37
The online flow and its influence on awe experience: an AI-enabled e-tail service exploration	37
A model for predicting consumer choice to shop in a new grocery store using the Theory of Planned Behaviour	36
Customer engagement through metaverse-empowered retail channels: role of personalization	36
Planned or unplanned purchases? The effects of perceived values on omnichannel continuance intention	36

The pursuit of splendour: a recipe of psychological motivations driving conspicuous luxury consumption	35
It takes two to tango: A taxonomy of franchise success determinants	34
Advancing customer experience through service design in mega shopping malls	33
AI influencers' humanlikeness, trust and relationships among female consumers	33
The role of value co-creation on retailer loyalty and omni-channel shopping frequency	32
Consumer Co-creation in retail design process	32
Online impulse buying and cognitive appraisal theory: two countries comparison	31
Effects of perceived media richness on retail chatbot user experience	30
From third places to delivery-only: theoretical insights into dark servicescapes	29
Service quality dimensions in the manufacturer–distributor dyadic relationship: manufacturer-to-distributor context	28
Neophobia of private labels “Won’t buy it, never tried it!”	27
Mobile devices usage in retail settings: gender and generation preferences	26
Unlocking commitment, continuance and recommendation intentions for a food delivery application brand	25
Cyber-physical Internet driving sustainable Logistics 5.0: a comprehensive study	25
Service-dominant logic: reframing category captainship and retailer category management	24
Understanding customer experience and engagement in digital assistant-based retail interactions	24
Profiling consumers for their shopping motivations in modern retail formats in Oman	23
Auditing state-owned enterprise through predictive analytics and function transformation	23
Advance selling strategy of fresh products under two contracts	23
Drivers of consumer emotion and recommendation in mobile grocery applications	23
Social CRM and reciprocal behaviour among Latin American consumers	22
Guest editorial: Building resilience in retail for the post COVID world – marketing and operations perspectives	22
The effect of retail shelf position on private-label brand evaluations	21
Extrinsic and intrinsic motives: panic buying and impulsive buying during a pandemic	21
Understanding the implementation of retail self-service check-out technologies using necessary condition analysis	20
Perceived point-of-sale innovativeness and its influence on salespeople’s innovative behaviour	20
Social and psychological factors in AI chatbot trust-building	20
Understanding customer collaboration with virtual agents: service task as a moderator	20
Self-recovery after self-service technology failures: do motivations and self-efficacy matter?	20
Retail managers’ sociotechnical imaginaries of customer data and the privacy-personalisation tension	20
Investigating crowd logistics platform operations for local food distribution	20
Highly autonomous AI impact on the demand for physical goods	19
Guest editorial: Sustainable fashion: challenges and perspectives to enhance product visibility, distribution requirements, and market access	19
Understanding e-retailer characteristics and post-purchase behaviour: moderating role of confirmation	19
Aspects driving customers' intention to use automated purchasing processes	18
Is the whole greater than the sum of its parts? A vending retail study	18
From ethical retailing to advocacy: identification and engagement as drivers	18
The acquirements of e-service quality in fashion e-storescapes: mediating effect in an S-O-R model	18
Understanding cross-buying in omnichannel retail: an experiential learning theory perspective	18
Do consumers always believe humans create better boxes than AI? The context-dependent role of recommender creativity	18
Service quality and store design in retail competitiveness	17
Revitalizing retail through sustainable retail practices: a systematic literature review	17
Adopting retail technology in crises: integrating TAM and prospect theory perspectives	17
Platform openness and value: the mediation effect of user interaction and psychological distance	17
Can physical activity impact green retail consumption through moral reflection?	17
Cooperative showroom deployment considering consumer one-stop comparison shopping behaviour	17
Retraction notice: Identifying factors influencing purchase intention of sustainable luxury retailing products	17
The future of e-commerce? Understanding livestreaming commerce continuance usage	16
Unpacking the influence of anthropomorphism and stereotypes on consumer attitude towards luxury brand	16
Locally produced food for restaurants: a theoretical approach for the supply chain network design	16

How do cultural factors affect loyalty behaviour in retailing? The central role of social proximity	16
Small independent retailers: digitalize or disappear? An empirical study based on dynamic capabilities	16
How footwear companies can use online CX to WOW customers	16
Barriers to transparency and information sharing in manufacturer–distributor relationships: an Indian FMCG context	15
Revealing governance forms: the case of French agrifood platforms	15
Buyers-sellers’ value of courier services: assessment in the Indonesian C2C e-commerce	15
Expression of concern: Customers' online shopping intention by watching AI-based deepfake advertisements	15
From personal to corporate social responsibility: (de)individuation in luxury retailing	15
The cultural acceptance of digital food shopping: conceptualisation, scale development and validation	14
Retail practices for plant-based meat alternatives in Italy	14
Wait time speeds up: effects of scent arousal on time perception in service marketing	13
Beyond handy: continued intention towards using same-day delivery shopping apps	13
Internet of things platforms adoption in agriculture: comparative theoretical models	13
Grocery retailer's brand performances from brand personalities and marketing offerings	13
The different impact of utilitarian and hedonic attributes on web-based retail shopping behaviour through the lens of extended technology acceptance model	13
Interplay of multiple labels and willingness to pay	13
Drivers of formal and informal retail patronage in emerging markets	13
Beyond clickstream: web analytics and session duration in E-commerce conversion	12
Mitigating the spillover effect of intra-channel conflict on cross-channel conflict: evidence from China	12
Beyond technology: what differentiates on-shelf availability performance in retail	12
Terroir store brand authenticity	12
Consumer response to store-related stimuli in a crisis: evidence from Japan and Croatia	12
The distance between sustainability store image and store identity inside grocery stores	11
Predictable inventory management within dairy supply chain operations	11
Food delivery app continuance: a dual model and segmentation approach	11
Can unrealistic shopping evoke creative consumption in the metaverse?	11
COVID-19-induced shopping behavioural shifts justifying pandemic as ‘defining moment’ for generation Z	11
Managing consumer trust in e-commerce: evidence from advanced versus emerging markets	11
Navigating unsafety in vulnerable retailscapes: a narrative approach	11
Pricing practices and organizational fairness on the long-term orientation of franchisees	11
Using chatbots in e-retailing – how to mitigate perceived risk and enhance the flow experience	11
Grocery delivery platforms: repurchase and positive word-of-mouth drivers	10
How shopping habits change with artificial intelligence: smart speakers' usage intention	10
Influence of showrooming and price matching strategy to combat showrooming under different costs	10
Customer engagement in a retail setting: an examination of antecedents and outcomes	10
Importance and conditions of effectiveness of CSR communications in franchise networks	10
Conviction and online purchase intention towards apparel in online environment	10
Perceived experiential value and continued use intention of e-retail chatbots	10
Retraction notice for IJRDM-02-2023-0076	10
Original-box vs. box-free: display methods in agricultural retailing	10
Economy or premium? A systematic review of factors influencing retailers’ own product brand strategies	10
Investigating drone adoption in distribution and supply chain: a technological-organisational-environmental framework	10
Feature importance of e-consumers behaviour and perceived risk in retailing	10
Enabling competitiveness in home-delivery through sustainable packaging logistics	9
Analysis of legal framework solutions to protect retail consumers	9
Optimizing collaborative models for consumer electronics tiered repair services	9
Augmented versus mixed reality in retail: segment-specific purchase pathways	9
Why buy used? Motivators and barriers for re-commerce luxury fashion	9
Eco or ego? Promoting second-hand luxury consumption using message appeals	9
Strengthening journey satisfaction through effective customer journey design for omnichannel retailing	9
Engaging the customer with augmented reality and employee services to enhance equity and loyalty	8
Sustainability-oriented commerce innovation: How does it influence consumer satisfaction?	8
The role of artificial intelligence in improving the omnichannel customer experience	8
Corrigendum: Store disorderliness effect: shoppers' competitive behaviours in a fast-fashion retail store	8
Adding urban tourism demand to retail location models	8
Omnichannel technology failures: sources, recovery and perceived risk	8
Anti-food waste apps as drivers of shopping value and well-being	8
Consumer patronage intention: role of multi-sensory and atmospheric experiences in retail	8
Optimising omnichannel: the case of South African fashion retail	8
Retaining consumer engagement in online retail brand communities	7
Mall relevance, shoppers' well-being and mall loyalty: moderating role of social media celebrity	7
Guest editorial: Retail reinvention through retaining customer engagement	7
Channel disintegration: a hidden key to customer satisfaction and vendor lock-in	7
Customer impulse shopping in airports	7
Product-as-a-service from B2C retailers' perspective: a framework of challenges and mitigations	7
Navigating the digital marketplace: perception, risks and webrooming intention	7
Potential determinants of consumers' intention to purchase 3D printed fashion products	7
Developing a scale for gamified e-service quality in the e-retailing industry	7
Study on online payments and e-commerce with SOR model	7
Do goal orientations really influence performance?	7
The emotional side of price: reference price as a decision maker in consumer purchase	7
Reassuringly British: consumer engagement with domestic products and brands	6
From regrets to returns: how interaction quality and store image shape store revisit intentions	6
Importance of AI attributes in Indian retail stores: a conjoint analysis approach	6
Exploring omnichannel strategies: a path to improve customer experiences	6
Persuasive social eWOM in webrooming: mediational role of motivation to touch	6
Online grocery services evolution and trends: a bibliometric approach	6
Recycle signs and recycling shopping behaviour in retail stores	6
Exploring the intellectual and conceptual structure of small retail research through a bibliometric analysis	6
Publisher’s Note	6

Impact of certification information on consumer behaviour in hybrid retail platforms: empirical evidence from JD.com	6
Do AI traits shape value-in-use across the retail customer journey?	6
A qualitative comparative study of Japanese fashion brands via profiling young shoppers	5
Leadership essential to steer success within the retail sector	5
Does ICT contribute to bootstrapping SOSI? Evidence in retailing	5
Omnichannel and consumer and retailer perceived risks and benefits: a review	5
User satisfaction and continued usage intention of near-expired food apps of convenience store chains	5
Sustainability-framed categories within fashion retail platforms: effects on retail authenticity and purchase intention	5
Visual attention and product interaction: a neuroscientific study on purchase across two product categories in a virtual store	5
Product information failures on websites and their impact on mobile shopping behaviour	5
Guest editorial: The new age of retailing: rethink, reconnect, revive	5
AI-generated inclusive packaging: bridging consumer well-being and branding outcomes	5
How brick-and-mortar retailers and grocery delivery platforms influence purchase intention?	5
Exploring personal savings versus hedonic consumption in the new normal	5
Understanding technology paradoxes in local food retailing	5
The impact of augmented reality on retail dynamics	5
Green messaging strategies: shaping green consumption behavior in fashion retail	5
AI tool adoption as a driver of digital business model innovation and retail firm performance	5
Measuring consumer perceptions of online retail platform corporate sustainable development: a scale development and validation	4
Intention of mix-mode consumer shopping service adoption: a case in the retailing context	4
Goal congruence and shopping motivation influence for in-store mobile app	4
Measuring consumer perceptions of home-delivery convenience – the case of cargo bikes	4
Collective digital touchpoints' impact on retail agglomeration experience and patronage	4
Repurchase intention in a physical store: moderated mediating role of electronic word-of-mouth	4
Environmental awareness and showrooming: price and moral moderating effects	4
What is a retail brand - a systematic review of terms and definitions	4
Understanding store-loyal customers’ mobile channel migration: a trust-transfer perspective	4
The role of novelty in consumer curiosity by product type	4
Differences between foreign and domestic senior managers in retail IoT adoption	4
Should supplier utilise a private direct channel? A contract mechanism	4
Showrooming: a retrospective and prospective review using the SPAR-4-SLR methodological framework	4
How digital platforms affect the internationalisation of wine firms in China	4
Omnichannel integration effects on customer experience and loyalty	4
FOMO and green service purchase intentions: a stimulus-organism-response perspective	4
Understanding impulse buying in interest-based e-commerce: the role of content creativity	4
Introduction and outsourcing strategy of processed fresh produce	4
Deciphering factors that make a narcissistically loved salon brand	4
A meta-analytic comparison of scent effect between retailing and hospitality	4
“Insights from B2B buying behaviour and customer service value trends: a systematic review”	4
Customer service experience for a smart automated coffee vending machine	4
Determinants of smart locker adoption in last mile construction retail	4
Amplifying commitment and word-of-mouth in fashion retailing through omni-channel experiences	4
Negative eWOM and perceived credibility: a potent mix in consumer relationships	4
The retail ethnoscape framework: cultural embeddedness of (un)welcome	4