International Journal of Retail & Distribution Management

Article	Citations
Revisiting the Big Middle: an fsQCA approach to unpack a large value market from a product specialist retailer's perspective	90
The design of retailers' online review systems – a systematic literature review and future research agenda	89
Customer privacy concerns in the omnichannel consumer journey	88
The way to authenticity is grounded  – role of marketing communication cues in driving authenticity perceptions	67
Willingness-to-pay experimental model for Stackelberg dual channel pricing decision	61
Offline-to-online and online-to-offline (a reciprocal O2O model): re-patronage in an omni-channel	60
Consumer values and word-of-mouth: an empirical study of the second-hand fashion retail market	57
Channel structures and returns provider programs in global e-retailing	56
Increasing fabric perception accuracy of consumers in online fashion retailing	55
Beyond the myth: understanding women's impulsive retail footwear shopping	55
Online live streaming interaction: development and validation of a measurement scale	54
The retail collaborative recommendations for personalized product recommendations	53
Guest editorial: How to connect producers and consumers: impacts of platforms on the design and the functioning of agri-food value chains?	50
Consumer reactions to packaging-free product dispensers: a variety of buyers' profiles to consider	50
Market dynamics of reselling platforms: a two-sided market analysis	49
Analysing brand attachment for restaurant table booking mobile application	47
The impact of e-retail usage on relative retail patronage formation	47
Optimising human-robot collaboration for efficiency in retail warehousing	46
Consumers’ attitudes toward virtual try-on technology: an extended TAM model	45
Competition or co-opetition? The impact of cross-channel spillovers on horizontal-sourcing decisions	45
The dark gap in socially irresponsible consumption among generations: fast fashion retail	38
The online flow and its influence on awe experience: an AI-enabled e-tail service exploration	38
Planned or unplanned purchases? The effects of perceived values on omnichannel continuance intention	37
Customer engagement through metaverse-empowered retail channels: role of personalization	36
The pursuit of splendour: a recipe of psychological motivations driving conspicuous luxury consumption	35

The role of value co-creation on retailer loyalty and omni-channel shopping frequency	35
AI influencers' humanlikeness, trust and relationships among female consumers	34
It takes two to tango: A taxonomy of franchise success determinants	34
Advancing customer experience through service design in mega shopping malls	33
Online impulse buying and cognitive appraisal theory: two countries comparison	32
A model for predicting consumer choice to shop in a new grocery store using the Theory of Planned Behaviour	31
From third places to delivery-only: theoretical insights into dark servicescapes	30
Resilience of an evolved retail agglomeration: case of rural periodic markets in emerging economies	29
Service quality dimensions in the manufacturer–distributor dyadic relationship: manufacturer-to-distributor context	29
Drivers of consumer emotion and recommendation in mobile grocery applications	29
Neophobia of private labels “Won’t buy it, never tried it!”	29
Advance selling strategy of fresh products under two contracts	28
Understanding customer experience and engagement in digital assistant-based retail interactions	27
Profiling consumers for their shopping motivations in modern retail formats in Oman	27
Unlocking commitment, continuance and recommendation intentions for a food delivery application brand	26
Service-dominant logic: reframing category captainship and retailer category management	25
Cyber-physical Internet driving sustainable Logistics 5.0: a comprehensive study	24
Mobile devices usage in retail settings: gender and generation preferences	24
Social CRM and reciprocal behaviour among Latin American consumers	23
Auditing state-owned enterprise through predictive analytics and function transformation	23
Guest editorial: Building resilience in retail for the post COVID world – marketing and operations perspectives	22
Extrinsic and intrinsic motives: panic buying and impulsive buying during a pandemic	22
Self-recovery after self-service technology failures: do motivations and self-efficacy matter?	22
The effect of retail shelf position on private-label brand evaluations	22
Need for cognitive closure and mobile personalization: a cluster analysis	21
Investigating crowd logistics platform operations for local food distribution	21
Understanding the implementation of retail self-service check-out technologies using necessary condition analysis	21
Understanding customer collaboration with virtual agents: service task as a moderator	21
Guest editorial: Sustainable fashion: challenges and perspectives to enhance product visibility, distribution requirements, and market access	20
Is the whole greater than the sum of its parts? A vending retail study	20
Understanding cross-buying in omnichannel retail: an experiential learning theory perspective	19
Service quality and store design in retail competitiveness	18
The acquirements of e-service quality in fashion e-storescapes: mediating effect in an S-O-R model	18
Platform openness and value: the mediation effect of user interaction and psychological distance	18
Highly autonomous AI impact on the demand for physical goods	18
Understanding e-retailer characteristics and post-purchase behaviour: moderating role of confirmation	18
Cooperative showroom deployment considering consumer one-stop comparison shopping behaviour	17
Retraction notice: Identifying factors influencing purchase intention of sustainable luxury retailing products	17
Do consumers always believe humans create better boxes than AI? The context-dependent role of recommender creativity	17
A cross cultural examination of “off-price” fashion shopping	17
Aspects driving customers' intention to use automated purchasing processes	17
Revitalizing retail through sustainable retail practices: a systematic literature review	17
Small independent retailers: digitalize or disappear? An empirical study based on dynamic capabilities	16
How do cultural factors affect loyalty behaviour in retailing? The central role of social proximity	16
Can physical activity impact green retail consumption through moral reflection?	16
Unpacking the influence of anthropomorphism and stereotypes on consumer attitude towards luxury brand	16
Locally produced food for restaurants: a theoretical approach for the supply chain network design	16
The future of e-commerce? Understanding livestreaming commerce continuance usage	16
How footwear companies can use online CX to WOW customers	16
Revealing governance forms: the case of French agrifood platforms	15

Expression of concern: Customers' online shopping intention by watching AI-based deepfake advertisements	15
Wait time speeds up: effects of scent arousal on time perception in service marketing	15
From personal to corporate social responsibility: (de)individuation in luxury retailing	15
Adopting retail technology in crises: integrating TAM and prospect theory perspectives	15
The cultural acceptance of digital food shopping: conceptualisation, scale development and validation	15
Internet of things platforms adoption in agriculture: comparative theoretical models	15
Buyers-sellers’ value of courier services: assessment in the Indonesian C2C e-commerce	15
Barriers to transparency and information sharing in manufacturer–distributor relationships: an Indian FMCG context	15
The different impact of utilitarian and hedonic attributes on web-based retail shopping behaviour through the lens of extended technology acceptance model	14
Retail practices for plant-based meat alternatives in Italy	14
Drivers of formal and informal retail patronage in emerging markets	14
Beyond clickstream: web analytics and session duration in E-commerce conversion	14
Terroir store brand authenticity	13
Grocery retailer's brand performances from brand personalities and marketing offerings	13
Mitigating the spillover effect of intra-channel conflict on cross-channel conflict: evidence from China	13
Understanding customer-perceived values for apparel retailing in India	13
Consumer response to store-related stimuli in a crisis: evidence from Japan and Croatia	13
Managing consumer trust in e-commerce: evidence from advanced versus emerging markets	12
COVID-19-induced shopping behavioural shifts justifying pandemic as ‘defining moment’ for generation Z	12
Food delivery app continuance: a dual model and segmentation approach	12
Beyond technology: what differentiates on-shelf availability performance in retail	12
Using chatbots in e-retailing – how to mitigate perceived risk and enhance the flow experience	12
Beyond handy: continued intention towards using same-day delivery shopping apps	12
Interplay of multiple labels and willingness to pay	12
Can unrealistic shopping evoke creative consumption in the metaverse?	11
Grocery delivery platforms: repurchase and positive word-of-mouth drivers	11
The distance between sustainability store image and store identity inside grocery stores	11
Economy or premium? A systematic review of factors influencing retailers’ own product brand strategies	10
Importance and conditions of effectiveness of CSR communications in franchise networks	10
Optimizing collaborative models for consumer electronics tiered repair services	10
Eco or ego? Promoting second-hand luxury consumption using message appeals	10
Investigating drone adoption in distribution and supply chain: a technological-organisational-environmental framework	10
Retraction notice for IJRDM-02-2023-0076	10
Navigating unsafety in vulnerable retailscapes: a narrative approach	10
Conviction and online purchase intention towards apparel in online environment	10
Augmented reality's perceived immersion effect on the customer shopping process: decision-making quality and privacy concerns	10
Why buy used? Motivators and barriers for re-commerce luxury fashion	10
How shopping habits change with artificial intelligence: smart speakers' usage intention	10
Predictable inventory management within dairy supply chain operations	10
Pricing practices and organizational fairness on the long-term orientation of franchisees	10
Enabling competitiveness in home-delivery through sustainable packaging logistics	10
Perceived experiential value and continued use intention of e-retail chatbots	10
The role of artificial intelligence in improving the omnichannel customer experience	9
Analysis of legal framework solutions to protect retail consumers	9
Original-box vs. box-free: display methods in agricultural retailing	9
Feature importance of e-consumers behaviour and perceived risk in retailing	9
Sustainability-oriented commerce innovation: How does it influence consumer satisfaction?	9
Customer engagement in a retail setting: an examination of antecedents and outcomes	9
Strengthening journey satisfaction through effective customer journey design for omnichannel retailing	9
Optimising omnichannel: the case of South African fashion retail	9
Influence of showrooming and price matching strategy to combat showrooming under different costs	9
Anti-food waste apps as drivers of shopping value and well-being	8
Customer impulse shopping in airports	8
Consumer patronage intention: role of multi-sensory and atmospheric experiences in retail	8
Developing a scale for gamified e-service quality in the e-retailing industry	8
Predictors of continuance intention of online food delivery services: gender as moderator	8
Corrigendum: Store disorderliness effect: shoppers' competitive behaviours in a fast-fashion retail store	8
Engaging the customer with augmented reality and employee services to enhance equity and loyalty	8
Omnichannel technology failures: sources, recovery and perceived risk	8
Product-as-a-service from B2C retailers' perspective: a framework of challenges and mitigations	7
Do goal orientations really influence performance?	7
Guest editorial: Retail reinvention through retaining customer engagement	7
Retaining consumer engagement in online retail brand communities	7
Potential determinants of consumers' intention to purchase 3D printed fashion products	7
Mall relevance, shoppers' well-being and mall loyalty: moderating role of social media celebrity	7
Study on online payments and e-commerce with SOR model	7
Channel disintegration: a hidden key to customer satisfaction and vendor lock-in	7
The emotional side of price: reference price as a decision maker in consumer purchase	6
Do AI traits shape value-in-use across the retail customer journey?	6
Sustainability-framed categories within fashion retail platforms: effects on retail authenticity and purchase intention	6
Omnichannel and consumer and retailer perceived risks and benefits: a review	6
Recycle signs and recycling shopping behaviour in retail stores	6
Exploring the intellectual and conceptual structure of small retail research through a bibliometric analysis	6
Importance of AI attributes in Indian retail stores: a conjoint analysis approach	6
Exploring omnichannel strategies: a path to improve customer experiences	6
Does ICT contribute to bootstrapping SOSI? Evidence in retailing	6
A qualitative comparative study of Japanese fashion brands via profiling young shoppers	6
Navigating the digital marketplace: perception, risks and webrooming intention	6
Persuasive social eWOM in webrooming: mediational role of motivation to touch	6
From regrets to returns: how interaction quality and store image shape store revisit intentions	6

Reassuringly British: consumer engagement with domestic products and brands	6
Online grocery services evolution and trends: a bibliometric approach	6
The impact of augmented reality on retail dynamics	6
Impact of certification information on consumer behaviour in hybrid retail platforms: empirical evidence from JD.com	6
Publisher’s Note	6
Leadership essential to steer success within the retail sector	5
Guest editorial: The new age of retailing: rethink, reconnect, revive	5
Visual attention and product interaction: a neuroscientific study on purchase across two product categories in a virtual store	5
Repurchase intention in a physical store: moderated mediating role of electronic word-of-mouth	5
Green messaging strategies: shaping green consumption behavior in fashion retail	5
Showrooming: a retrospective and prospective review using the SPAR-4-SLR methodological framework	5
Product information failures on websites and their impact on mobile shopping behaviour	5
Exploring personal savings versus hedonic consumption in the new normal	5
User satisfaction and continued usage intention of near-expired food apps of convenience store chains	5
Measuring consumer perceptions of home-delivery convenience – the case of cargo bikes	5
“Insights from B2B buying behaviour and customer service value trends: a systematic review”	5
Understanding technology paradoxes in local food retailing	5
How brick-and-mortar retailers and grocery delivery platforms influence purchase intention?	5
How digital platforms affect the internationalisation of wine firms in China	5
Customer service experience for a smart automated coffee vending machine	5
AI-generated inclusive packaging: bridging consumer well-being and branding outcomes	5