International Journal of Retail & Distribution Management

Article	Citations
Consumer religiosity, cosmopolitanism and ethnocentrism in Indonesia	175
A further approach in omnichannel LSQ, satisfaction and customer loyalty	83
The acquirements of e-service quality in fashion e-storescapes: mediating effect in an S-O-R model	56
Artificial intelligence in retail: applications and value creation logics	50
Fresh food online shopping repurchase intention: the role of post-purchase customer experience and corporate image	48
Being a retailer: narratives not on display	47
Offline-to-online and online-to-offline (a reciprocal O2O model): re-patronage in an omni-channel	46
Consumers' (ir)responsible shopping during emergencies: drivers and concerns	43
The role of artificial intelligence in improving the omnichannel customer experience	43
Guest editorial	41
Exploring how digital kiosk customer experience enhances shopping value, self-mental imagery and behavioral responses	40
Revisiting the Big Middle: an fsQCA approach to unpack a large value market from a product specialist retailer's perspective	37
Avatars’ impacts in retail: a study within regulatory engagement theory	36
Improving the sales process of profitable perishable goods: an inventory control strategy in a planned economy	35
Exploring digitalisation at IKEA	33
Shopping app features: influencing the download and use intention	31
Transparency in corporate social responsibility communication on social media	31
Competitive strategies of small independent retailers	30
Consumer patronage intention: role of multi-sensory and atmospheric experiences in retail	30
Customer service experience for a smart automated coffee vending machine	29
Identifying factors influencing purchase intention of sustainable luxury retailing products	29
Do customers evaluate the competence of SME retailers and retail chains differently in the context of online product presentations?	28
Packaging journey from retail to home: how the meaning of sustainability for colour transforms	27
Aspects driving customers' intention to use automated purchasing processes	26
Ease or excitement? Exploring how concept stores contribute to a retail portfolio	26

Willingness-to-pay experimental model for Stackelberg dual channel pricing decision	25
Assessing the moderating effect of brick-and-mortar store on omnichannel retailing	25
Measuring consumer perceptions of home-delivery convenience – the case of cargo bikes	24
Repurchase intention in a physical store: moderated mediating role of electronic word-of-mouth	23
Understanding e-retailer characteristics and post-purchase behaviour: moderating role of confirmation	23
Service quality and store design in retail competitiveness	23
Beyond the myth: understanding women's impulsive retail footwear shopping	23
Retailing during the COVID-19 lifecycle: a bibliometric study	22
Sustainability-oriented commerce innovation: How does it influence consumer satisfaction?	22
Is the whole greater than the sum of its parts? A vending retail study	22
Platform openness and value: the mediation effect of user interaction and psychological distance	21
Do consumers always believe humans create better boxes than AI? The context-dependent role of recommender creativity	21
How digital platforms affect the internationalisation of wine firms in China	21
Overcoming barriers for sustainable fashion: bridging attitude-behaviour gap in retail	21
Transformative service research: a conceptual framework based on consumer's perspective	21
Exploring institutional competing logic for sustainability implementation of retail chains	20
Omnichannel retailing: exploring future research avenues in retail marketing and distribution management	20
Showrooming: a retrospective and prospective review using the SPAR-4-SLR methodological framework	19
(Re)framing used goods: marketing strategies in second-hand retail	19
The design of retailers' online review systems – a systematic literature review and future research agenda	19
Smart technologies for retailing: who, what, where and why	19
“Not tested on animals”: how consumers react to cruelty-free cosmetics proposed by manufacturers and retailers?	19
Engaging the customer with augmented reality and employee services to enhance equity and loyalty	19
Analysis of legal framework solutions to protect retail consumers	18
Space jam: how retail technologies are influencing store space production	18
Study on online payments and e-commerce with SOR model	18
Towards retail innovation and ambidexterity: insights from a Swedish retailer	17
How the COVID-19 pandemic may accelerate millennials’ adoption of augmented reality	17
Enemies to frenemies: coopetition between online and offline retailers amidst crises	17
Overall satisfaction formation across channels: an empirical study	17
The role of retailers during brand scandals: insights from a case study	17
Successful competence development for retail professionals: investigation of key mechanisms in informal learning	16
Usability and responsiveness of artificial intelligence chatbot on online customer experience in e-retailing	16
Examining consumers' perceptions of relationship value with retailers: a multi-method approach	16
Guest editorial: Retailing 2020: a balance of technology and customer experience	15
Private label partnerships with retailers: a risk or opportunity for producers?	15
Planned or unplanned purchases? The effects of perceived values on omnichannel continuance intention	15
Product-as-a-service from B2C retailers' perspective: a framework of challenges and mitigations	15
A cross cultural examination of “off-price” fashion shopping	15
A meta-analytic comparison of scent effect between retailing and hospitality	14
Post-pandemic revisit intentions: how shopping value and visit frequency matters	14
Locally produced food for restaurants: a theoretical approach for the supply chain network design	14
Unpacking the influence of anthropomorphism and stereotypes on consumer attitude towards luxury brand	14
The impact of e-retail usage on relative retail patronage formation	14
Social relationships and communication as key characteristics of social franchising in Africa	14
Analysing brand attachment for restaurant table booking mobile application	14
Developing a scale for gamified e-service quality in the e-retailing industry	14
When and whom should retailers offer price reductions in times of crisis?	13
Uncovering the gamified customer experience in the retail environment	13
How do cultural factors affect loyalty behaviour in retailing? The central role of social proximity	13

Acceptance of in-store apps: factors that influence the intention to adopt location-based retail apps – insights from Germany	13
Omnichannel retailing and post-pandemic recovery: building a research agenda	13
Mall relevance, shoppers' well-being and mall loyalty: moderating role of social media celebrity	12
Customer impulse shopping in airports	12
Goal congruence and shopping motivation influence for in-store mobile app	12
The online flow and its influence on awe experience: an AI-enabled e-tail service exploration	12
Retaining consumer engagement in online retail brand communities	12
Beliefs, flow and habit in continuance of over-the-top (OTT) platforms	12
How footwear companies can use online CX to WOW customers	12
Guest editorial: How to connect producers and consumers: impacts of platforms on the design and the functioning of agri-food value chains?	11
Small independent retailers: digitalize or disappear? An empirical study based on dynamic capabilities	11
Governing relationships: the direct and interactive role of perceived fairness in distribution channels	11
Perceived authenticity of online-only brands (OOBs): a quali-quantitative study with online consumers	11
Identifying value-creating aspects in luxury hotel services via third-party online reviews: a cross-cultural study	11
Consumer reactions to packaging-free product dispensers: a variety of buyers' profiles to consider	11
Does environmental corporate social responsibility increase consumer loyalty?	11
Adopting retail technology in crises: integrating TAM and prospect theory perspectives	11
Measuring consumer perceptions of online retail platform corporate sustainable development: a scale development and validation	11
Adoption of online streaming services: moderating role of personality traits	10
Predictors of continuance intention of online food delivery services: gender as moderator	10
Call it a customer club! How reward programme’s name impacts programme effectiveness	10
An experimental study of the effect of packaging colour on children's evaluation of packaging and attitude towards the brand	10
Influencing factors toward e-shoppers' adoption of green last-mile delivery	10
The influence of perceived risks on millennials' intention to use m-payment for mobile shopping in Bangkok	9
Using humanness and design aesthetics to choose the “best” type of trust: a study of mobile banking in France	9
Understanding store-loyal customers’ mobile channel migration: a trust-transfer perspective	9
Virtual shopping: segmenting consumer attitudes towards augmented reality as a shopping tool	9
Guest editorial	9
The future of e-commerce? Understanding livestreaming commerce continuance usage	9
From personal to corporate social responsibility: (de)individuation in luxury retailing	9
Understanding the accessibility of retail mobile banking during the COVID-19 pandemic	9
From catalyst to burden: shopping malls and franchising in Brazil	8
Bridging the information asymmetry in e-commerce: an intercultural perspective on sustainable clothing	8
Guest editorial: Retail reinvention through retaining customer engagement	8
Need for touch and online consumer decision making: the moderating role of emotional states	8
Guest editorial: Technology, people and sustainability: shaping a better retail future	8
For prime customers only: consumer decision-making towards targeted mobile coupons	8
Wait time speeds up: effects of scent arousal on time perception in service marketing	8
It takes two to tango: A taxonomy of franchise success determinants	8
Buyers-sellers’ value of courier services: assessment in the Indonesian C2C e-commerce	8
Shopping motivation in consumer loyalty formation process: the case of Spanish retail	8
Exploring mobile commerce activities’ impact on retail firm performance	8
Satellite imagery and machine learning for channel member selection	8
“Testing the water” – prior-online market entry in China	8
Cashier-free checkout system: to improve in-store shopping experience	7
Potential determinants of consumers' intention to purchase 3D printed fashion products	7
Deciphering factors that make a narcissistically loved salon brand	7
The different impact of utilitarian and hedonic attributes on web-based retail shopping behaviour through the lens of extended technology acceptance model	7
Integrating vehicle tracking and routing systems in retail distribution management	7
The pursuit of splendour: a recipe of psychological motivations driving conspicuous luxury consumption	7
Value co-creation between consumers and distributors: the moderating effect of relationship characteristics	7
Intention of mix-mode consumer shopping service adoption: a case in the retailing context	7
Do connected town-centre shopping journeys improve town-centre patronage?	7
The cultural acceptance of digital food shopping: conceptualisation, scale development and validation	7
The role of value co-creation on retailer loyalty and omni-channel shopping frequency	7
Retail store environment, store attachment and customer citizenship behaviour	7
Navigating the digital marketplace: perception, risks and webrooming intention	7
Analysing flow experience on repurchase intention in e-retailing during COVID-19	6
NFC m-payment as a driver for customer loyalty towards retailers amongst Generation Z	6
Amplifying commitment and word-of-mouth in fashion retailing through omni-channel experiences	6
Unethical customer behaviour: causes and consequences	6
Customer expectations of unattended grocery delivery services: mapping forms and determinants	6
Negative eWOM and perceived credibility: a potent mix in consumer relationships	6
Do goal orientations really influence performance?	6
Premium versus affordable clothing retailers: what are customer expectations for satisfaction and repurchase intentions?	6
Multichannel retailers' prominent attribute and product positioning strategies	6
What is a retail brand - a systematic review of terms and definitions	6
Online VR store as a sustainable fashion retail space	5
How does model type influence consumer and online fashion retailing?	5
Shopping behaviour of elderly consumers: change and stability during times of crisis	5
Consumer values in the Brazilian market for ethical cosmetics	5
Online versus offline: preferred retail choice for premium brand purchase	5
In or out? A field observational study on the placement of entertaining robots in retailing	5
Drivers of showrooming behaviour: insights from integrated perspectives	5
Omnichannel retailing: does it empower consumers and influence patronage?	5
Internet of things platforms adoption in agriculture: comparative theoretical models	5
Can offline–online congruence explain online loyalty in electronic commerce?	5
Are retailers leveraging in-store analytics? An exploratory study	5
The role of social embarrassment, sustainability, familiarity and perception of hygiene in second-hand clothing purchase experience	5
Revealing governance forms: the case of French agrifood platforms	5

Online impulse buying and cognitive appraisal theory: two countries comparison	4
Global vs local: analysis of the consumer-brand relationships in India	4
Understanding impulse buying in interest-based e-commerce: the role of content creativity	4
Visual aesthetics and multisensory engagement in online food delivery services	4
Engaging shoppers through mobile apps: the role of gamification	4
Exploring the role of augmented reality in online impulse behaviour	4
Advancing customer experience through service design in mega shopping malls	4
Assessing Malaysia and Indonesia as emerging retail markets: an institution-based view	4
Unveiling retail omnichannel challenges: developing an omnichannel obstacles scale	4
Trust transfer, price fairness and brand loyalty: the moderating influence of private label product type	3
Effects of virtual stores' opaque exterior on store perceptions and purchase intentions	3
Relations between merchandising information orientation, strategic integration and retail performance	3
Towards an increased understanding of learning: a case study of a collaborative relationship between a retailer and a logistics service provider	3
Understanding retail supply chain during COVID-19: a systematic review	3
Importance of AI attributes in Indian retail stores: a conjoint analysis approach	3
Online grocery services evolution and trends: a bibliometric approach	3
Understanding the role of anticipated loss and gain during consumer competition: the moderation of purchase importance and prior brand attitude	3
Drivers of formal and informal retail patronage in emerging markets	3
A qualitative comparative study of Japanese fashion brands via profiling young shoppers	3
Resilience of an evolved retail agglomeration: case of rural periodic markets in emerging economies	3
Factors influencing technology adoption amongst small retailers: insights from thematic analysis	3
Digital technology-empowered omnichannel integration: a review and research agenda	3
Service quality dimensions in the manufacturer–distributor dyadic relationship: manufacturer-to-distributor context	3
A model of adoption of AR-based self-service technologies: a two country comparison	3
Webrooming as the new retail experience: a smart-shopping perspective	3
The influence of mobile application design features on users' stickiness intentions as mediated by emotional response	3
From regrets to returns: how interaction quality and store image shape store revisit intentions	3
Quality improvement in retail-distribution of Saudi thobe using six-sigma	3
Advance selling strategy of fresh products under two contracts	3
Using chatbots in e-retailing – how to mitigate perceived risk and enhance the flow experience	3
Values that drive desire: examining determinants of mobile promotion satisfaction	3
Mobile devices usage in retail settings: gender and generation preferences	3
Understanding customer-perceived values for apparel retailing in India	3
Antecedents and consequences of satisfaction regarding apparel bought online during the COVID-19 pandemic	3
Enhancing consumers' pro-environmental purchase intentions: the moderating role of environmental concern	3
Understanding in-store interactive technology use: a uses and gratifications theory (UGT) perspective	3
Digital healthcare retail: role of presence in creating patients' experience	3
Last mile practices in e-commerce: framework development and empirical analysis of Swedish firms	3
The consequences of showrooming behaviour on customer satisfaction and loyalty	3
Impact of certification information on consumer behaviour in hybrid retail platforms: empirical evidence from JD.com	3
Grocery retailer's brand performances from brand personalities and marketing offerings	3
Reassuringly British: consumer engagement with domestic products and brands	3
Reviving the experiential store: the effect of scarcity and perceived novelty in driving word-of-mouth	3