International Journal of Retail & Distribution Management

Article	Citations
Understanding the customer psychology of impulse buying during COVID-19 pandemic: implications for retailers	106
Usability and responsiveness of artificial intelligence chatbot on online customer experience in e-retailing	100
Millennials' attitude toward chatbots: an experimental study in a social relationship perspective	100
Assessing the moderating effect of subjective norm on luxury purchase intention: a study of Gen Y consumers in India	66
Impact of perceived value on the satisfaction of supermarket customers: developing country perspective	58
Augmented reality in online retailing: a systematic review and research agenda	50
Fast and ultra-fast fashion supply chain management: an exploratory research	43
Understanding consumers' showrooming behaviour: a stimulus–organism–response (S-O-R) perspective	42
Enhancing consumers' pro-environmental purchase intentions: the moderating role of environmental concern	41
Understanding consumers’ trust in social media marketing environment	40
Understanding the virtual tours of retail stores: how can store brand experience promote visit intentions?	39
Multichannel versus omnichannel: a price-segmented comparison from the fashion industry	39
A moderated mediating mechanism of omnichannel customer experiences	38
Omni-channel capability and customer satisfaction: mediating roles of flexibility and operational logistics service quality	36
Omnichannel retailing and post-pandemic recovery: building a research agenda	35
Moderating effect of hedonism on store environment-impulse buying nexus	34
Artificial intelligence in retail: applications and value creation logics	33
The role of social embarrassment, sustainability, familiarity and perception of hygiene in second-hand clothing purchase experience	33
Analysing flow experience on repurchase intention in e-retailing during COVID-19	33
Consumers' perceptions and responses towards online retailers' CSR	32
The multi-generation	32
A further approach in omnichannel LSQ, satisfaction and customer loyalty	31
Consumers' influence on the greening of distribution – exploring the communication between logistics service providers, e-tailers and consumers	31
Long-term changes in consumers' shopping behavior post-pandemic: an exploratory study	29
How to design fashion retail's virtual reality platforms	28

Data-driven digital advertising: benefits and risks of online behavioral advertising	28
Determining behavioural differences of Y and Z generational cohorts in online shopping	27
On-demand food delivery: investigating the economic performances	27
Impact of attitude towards a region on purchase intention of regional products: the mediating effects of perceived value and preference	26
Barriers in omnichannel retailing returns: a conceptual framework	26
Choice of prevailing delivery methods in e-grocery: a stated preference ranking experiment	25
Integrated store service quality measurement scale in omni-channel retailing	25
Augmented reality in retail: a systematic review of research foci and future research agenda	24
Impact of self-service technologies in retail banking on cross-buying and word-of-mouth	24
Artificial intelligence in the fashion industry: consumer responses to generative adversarial network (GAN) technology	23
Engaging shoppers through mobile apps: the role of gamification	23
Increasing sustainable consumption: message framing and in-store technology	22
Consumer decision-making in a retail store: the role of mental imagery and gender difference	21
Consumer responses to online fashion renting: exploring the role of cultural differences	21
An analysis of factors influencing omnichannel retailing adoption using ISM-DEMATEL approach: an Indian perspective	21
Extrinsic and intrinsic motives: panic buying and impulsive buying during a pandemic	21
Attractive and facilitating store atmospheric stimuli	21
Understanding the transformation toward omnichannel logistics in grocery retail: a dynamic capabilities perspective	20
Impulse buying behaviour in omnichannel retail: an approach through the stimulus-organism-response theory	20
Fresh food online shopping repurchase intention: the role of post-purchase customer experience and corporate image	20
An integrated model of consumers' intention to buy second-hand clothing	20
Predictors of continuance intention of online food delivery services: gender as moderator	20
The mediating effect of consumer empowerment in omni-channel retailing	20
Does environmental corporate social responsibility increase consumer loyalty?	20
Consumers’ decision to boycott “unethical” products: the role of materialism/post materialism	19
Omnichannel retailing: does it empower consumers and influence patronage?	19
Fortune favours the digitally mature: the impact of digital maturity on the organisational resilience of SME retailers during COVID-19	19
Consumer cross-channel behaviour: is it always planned?	19
A model of adoption of AR-based self-service technologies: a two country comparison	19
Success factors driving consumer reuse intention of mobile shopping application channel	18
The influence of showrooming on Millennial generational cohorts online shopping behaviour	18
Unpacking brand loyalty in retailing: a three-dimensional approach to customer–brand relationships	18
Store disorderliness effect: shoppers' competitive behaviours in a fast-fashion retail store	17
Purchase intention through mobile applications: a customer experience lens	17
A meaning-based framework for customer loyalty	17
Exploring the role of augmented reality in online impulse behaviour	17
“Not tested on animals”: how consumers react to cruelty-free cosmetics proposed by manufacturers and retailers?	17
In or out? A field observational study on the placement of entertaining robots in retailing	16
The influence of mobile application design features on users' stickiness intentions as mediated by emotional response	16
Tracking technology diffusion in-store: a fashion retail perspective	15
Understanding in-store interactive technology use: a uses and gratifications theory (UGT) perspective	15
Designing a memorable in-store customer shopping experience: practical evidence from sports equipment retailers	15
Retail store environment, store attachment and customer citizenship behaviour	15
Entrepreneurial capacity-building in HEIs for embedding entrepreneurship and enterprise creation – a tripartite approach	15
Norms, consumer social responsibility and fair trade product purchase intention	14
Using chatbots in e-retailing – how to mitigate perceived risk and enhance the flow experience	14
Cross-channel spillover effect of price promotion in fashion	14
Mobile word of mouth (m-WOM): analysing its negative impact on webrooming in omnichannel retailing	14
The impact of reverse logistics onto green supply chain competitiveness evidence from Serbian consumers	14
The future of e-commerce? Understanding livestreaming commerce continuance usage	14

The impact of mall personality and shopping value on shoppers' well-being: moderating role of compulsive shopping	14
Understanding the accessibility of retail mobile banking during the COVID-19 pandemic	14
Online decision aids: the role of decision-making styles and decision-making stages	14
Dynamic capabilities in the realisation of omnichannel retailing	13
How sales promotion display affects customer shopping intentions in retails	13
In-store marketing of private labels: applying cue utilisation theory	13
Adoption of online streaming services: moderating role of personality traits	13
Digital healthcare retail: role of presence in creating patients' experience	12
How the COVID-19 pandemic may accelerate millennials’ adoption of augmented reality	12
E-retailer cognitive and emotional relationship quality: their experiential antecedents and differential impact on brand evangelism	12
Pay to play in freemium mobile games: a compensatory mechanism	12
Industry 4.0 enablers in retailing: a literature review	12
Customer expectations of unattended grocery delivery services: mapping forms and determinants	12
Engaging with omnichannel brands: the role of consumer empowerment	11
E-tailers adaptation during early stages of “social distancing causing crises”: an exploratory study	11
Factors influencing technology adoption amongst small retailers: insights from thematic analysis	11
Supply chain study in food industry in Bulgaria	11
Shopping without the fuss: the effect of curation type in clothing subscription adoption on cognitive dissonance and consumer responses	11
Mitigating demand risk of durable goods in online retailing	11
Online versus offline: preferred retail choice for premium brand purchase	11
Role of psychological and technological attributes on customer conversion to use food ordering apps	11
The relationship between retailer app use, perceived shopping value and loyalty: the moderating role of deal proneness	11
Potential benefits and descriptive norms in webrooming: an extended model of goal-directed behaviour	11
Drivers of showrooming behaviour: insights from integrated perspectives	11
The transformative and evolutionary approach of omnichannel in retail companies: insights from multi-case studies in Portugal	10
Virtual shopping: segmenting consumer attitudes towards augmented reality as a shopping tool	10
Inclusive identities: re-imaging the future of the retail brand?	10
Food delivery app continuance: a dual model and segmentation approach	10
How mindset and store familiarity impact online stockout responses	10
Exploring how digital kiosk customer experience enhances shopping value, self-mental imagery and behavioral responses	10
How augmented reality can enhance fashion retail: a UX design perspective	10
Different stages of the e-service delivery system process: belief–attitude–intention framework	10
Value co-creation between consumers and distributors: the moderating effect of relationship characteristics	10
Personalizing 3D virtual fashion stores: an action research approach to modularity development	9
Defining the relationship between consumers and retailers through user-generated content: insights from the research literature	9
Planned or unplanned purchases? The effects of perceived values on omnichannel continuance intention	9
Consumers' intention to adopt virtual grocery shopping: do technological readiness and the optimisation of consumer learning matter?	9
Need for touch and online consumer decision making: the moderating role of emotional states	9
The impacts of comparative ads used by retailers to compare their store brands with national brands	9
A value adoption approach to sustainable consumption in retail stores	9
The influence of perceived risks on millennials' intention to use m-payment for mobile shopping in Bangkok	9
When is transparent packaging beneficial?	8
Exploring young consumer's decision‐making for luxury co-branding combinations	8
Understanding consumer perceptions of quality based on package size: the moderating role of the evaluation context	8
At the source of integrated interactions across channels	8
Last mile practices in e-commerce: framework development and empirical analysis of Swedish firms	8
The influence of m-marketing tools on consumer buying process: evidence from the dining sector	8
Investigating consumers' path to showrooming: a perceived value-based perspective	8
Ease or excitement? Exploring how concept stores contribute to a retail portfolio	8
The role of need for cognition in consumers' mental imagery: a study of retail brand's Instagram	8
The impact of retailers' indoor environmental quality on consumer purchase decision	8
Profiling gifters via a psychographic segmentation analysis: insights for retailers	8
Mobile dependency and uncertainty reduction: influence on showrooming behaviours and user-generated content creation	8
Digital signage as an opportunity to enhance the mall environment: a moderated mediation model	8
Identifying value-creating aspects in luxury hotel services via third-party online reviews: a cross-cultural study	8
Modelling frequency of visits to the shopping centres as a part of consumer's preferences: case study from the Czech Republic	8
Competitive strategies of small independent retailers	8
Understanding the implementation of retail self-service check-out technologies using necessary condition analysis	8
Are your customers grateful? How customer gratitude impacts loyalty programme effectiveness	8
Disrupting the fashion retail journey: social media and GenZ's fashion consumption	8
COVID-19-induced shopping behavioural shifts justifying pandemic as ‘defining moment’ for generation Z	8
Relations between merchandising information orientation, strategic integration and retail performance	8
Effects of virtual stores' opaque exterior on store perceptions and purchase intentions	8
Digital touchpoints and multichannel segmentation approach in the life insurance industry	8
Engaging the customer with augmented reality and employee services to enhance equity and loyalty	8
The decision-making of internet recycler considering Internet-of-Things application	7
Decoding revenge buying in retail: role of psychological reactance and perceived stress	7
Trust transfer, price fairness and brand loyalty: the moderating influence of private label product type	7
Digimums' online grocery shopping: the end of children's influence?	7
Developing a scale for gamified e-service quality in the e-retailing industry	7
Comparing relationship of quality-satisfaction models: effects of B2B value co-creation	7
Retail 4.0 adoption and firm performance among Malaysian retailers: the role of enterprise risk management as moderator	7
Retail store community and its impact on store success	7
Integrating vehicle tracking and routing systems in retail distribution management	7
The online flow and its influence on awe experience: an AI-enabled e-tail service exploration	7
Framing the customer journey: touch point categories and decision-making process stages	7
Technology: a strategic imperative for successful retailers	7
Application of centralised DEA in an automobile parts retail network in Taiwan	7
Can offline–online congruence explain online loyalty in electronic commerce?	7
The effects of indoor plants on customers' shopping decisions in a restaurant environment	7

A two-stage EBM-based approach to evaluate operational performance of unattended convenience store	6
Extrinsic motivations behind mobile shopping: what drives regular and occasional shoppers?	6
Retailer-brand collaborations: testing key strategies to increase consumers' urgency to buy	6
Post-pandemic revisit intentions: how shopping value and visit frequency matters	6
Omnichannel retailing: exploring future research avenues in retail marketing and distribution management	6
I “showroom” but “webroom” too: investigating cross-shopping behaviour in a developing nation	6
Does sustainability drive to create store equity? A proposal through image, quality and loyalty	6
Loyalty cards, credit options and economic market development	6
“Testing the water” – prior-online market entry in China	6
Protection motivation theory and brick-and-mortar salespeople	6
Smartphone use during shopping and store loyalty: the role of social influence	6
Examining antecedents of retail employees' propensity to leave	6
Premium versus affordable clothing retailers: what are customer expectations for satisfaction and repurchase intentions?	6
Consumer values in the Brazilian market for ethical cosmetics	6
Transformative service research: a conceptual framework based on consumer's perspective	6
Exploring institutional competing logic for sustainability implementation of retail chains	5
Augmented reality's perceived immersion effect on the customer shopping process: decision-making quality and privacy concerns	5
How do consumers perceive mobile self-checkout in fashion retail stores?	5
Buy now before it expires: a study of expiration date-based pricing	5
Online retailing: determinants of competition between multinationals and local firms in emerging markets	5
Do connected town-centre shopping journeys improve town-centre patronage?	5
Influencing factors toward e-shoppers' adoption of green last-mile delivery	5
An examination of the effects of cross-docking on retail out of stock	5
Service quality and store design in retail competitiveness	5
A typology of omnichannel retailer activities during the COVID-19 pandemic	5
Customers' online shopping intention by watching AI-based deepfake advertisements	5
Resilience of an evolved retail agglomeration: case of rural periodic markets in emerging economies	5
Analytical framework, typology and retail experience design process for integrated relational brand experience	5
The revenue and logistics costs of convenience store chains in Taiwan	5
The impact of e-retail usage on relative retail patronage formation	5
Consumers' brand decision: a matter of social risk	5
Analysing the predictors of the young buyers' satisfaction in the e-retailing apparel sector	5
Brand balance: the effect of influencer brand encroachment on interactivity	5
Gaining customer centric understanding of retail displays for future innovations	5
Webrooming as the new retail experience: a smart-shopping perspective	5
Shopping motivation in consumer loyalty formation process: the case of Spanish retail	5
Windows to the sold: verbo-visual multimodality in storefront windows	5
Competing corporate sustainability perceptions in a global retail organization	5