International Journal of Retail & Distribution Management

Article	Citations
Usability and responsiveness of artificial intelligence chatbot on online customer experience in e-retailing	157
Understanding the customer psychology of impulse buying during COVID-19 pandemic: implications for retailers	122
Augmented reality in online retailing: a systematic review and research agenda	77
Enhancing consumers' pro-environmental purchase intentions: the moderating role of environmental concern	56
A moderated mediating mechanism of omnichannel customer experiences	50
Artificial intelligence in retail: applications and value creation logics	50
Determining behavioural differences of Y and Z generational cohorts in online shopping	48
Long-term changes in consumers' shopping behavior post-pandemic: an exploratory study	47
Omnichannel retailing and post-pandemic recovery: building a research agenda	46
The role of social embarrassment, sustainability, familiarity and perception of hygiene in second-hand clothing purchase experience	43
Analysing flow experience on repurchase intention in e-retailing during COVID-19	43
A further approach in omnichannel LSQ, satisfaction and customer loyalty	41
Engaging shoppers through mobile apps: the role of gamification	37
Augmented reality in retail: a systematic review of research foci and future research agenda	37
Data-driven digital advertising: benefits and risks of online behavioral advertising	35
On-demand food delivery: investigating the economic performances	34
Choice of prevailing delivery methods in e-grocery: a stated preference ranking experiment	32
Predictors of continuance intention of online food delivery services: gender as moderator	32
Integrated store service quality measurement scale in omni-channel retailing	30
Impulse buying behaviour in omnichannel retail: an approach through the stimulus-organism-response theory	30
An analysis of factors influencing omnichannel retailing adoption using ISM-DEMATEL approach: an Indian perspective	30
Extrinsic and intrinsic motives: panic buying and impulsive buying during a pandemic	29
Consumer decision-making in a retail store: the role of mental imagery and gender difference	29
The future of e-commerce? Understanding livestreaming commerce continuance usage	29
Fortune favours the digitally mature: the impact of digital maturity on the organisational resilience of SME retailers during COVID-19	28

Exploring the role of augmented reality in online impulse behaviour	28
Fresh food online shopping repurchase intention: the role of post-purchase customer experience and corporate image	27
Understanding the transformation toward omnichannel logistics in grocery retail: a dynamic capabilities perspective	26
An integrated model of consumers' intention to buy second-hand clothing	26
Unpacking brand loyalty in retailing: a three-dimensional approach to customer–brand relationships	26
Using chatbots in e-retailing – how to mitigate perceived risk and enhance the flow experience	25
“Not tested on animals”: how consumers react to cruelty-free cosmetics proposed by manufacturers and retailers?	25
How augmented reality can enhance fashion retail: a UX design perspective	24
Omnichannel retailing: does it empower consumers and influence patronage?	24
Consumer responses to online fashion renting: exploring the role of cultural differences	24
A model of adoption of AR-based self-service technologies: a two country comparison	24
Purchase intention through mobile applications: a customer experience lens	23
Success factors driving consumer reuse intention of mobile shopping application channel	23
Does environmental corporate social responsibility increase consumer loyalty?	23
Augmented reality's perceived immersion effect on the customer shopping process: decision-making quality and privacy concerns	22
The mediating effect of consumer empowerment in omni-channel retailing	22
Mobile word of mouth (m-WOM): analysing its negative impact on webrooming in omnichannel retailing	22
Omnichannel retailing: exploring future research avenues in retail marketing and distribution management	22
Dynamic capabilities in the realisation of omnichannel retailing	21
In or out? A field observational study on the placement of entertaining robots in retailing	21
Designing a memorable in-store customer shopping experience: practical evidence from sports equipment retailers	21
The influence of mobile application design features on users' stickiness intentions as mediated by emotional response	20
Pay to play in freemium mobile games: a compensatory mechanism	20
Understanding in-store interactive technology use: a uses and gratifications theory (UGT) perspective	20
Engaging with omnichannel brands: the role of consumer empowerment	19
Drivers of showrooming behaviour: insights from integrated perspectives	19
Factors influencing technology adoption amongst small retailers: insights from thematic analysis	19
Understanding the implementation of retail self-service check-out technologies using necessary condition analysis	19
Virtual shopping: segmenting consumer attitudes towards augmented reality as a shopping tool	19
Industry 4.0 enablers in retailing: a literature review	18
Tracking technology diffusion in-store: a fashion retail perspective	18
Engaging the customer with augmented reality and employee services to enhance equity and loyalty	18
Food delivery app continuance: a dual model and segmentation approach	18
E-retailer cognitive and emotional relationship quality: their experiential antecedents and differential impact on brand evangelism	17
Retail store environment, store attachment and customer citizenship behaviour	17
Customer expectations of unattended grocery delivery services: mapping forms and determinants	17
The impact of mall personality and shopping value on shoppers' well-being: moderating role of compulsive shopping	17
Understanding the accessibility of retail mobile banking during the COVID-19 pandemic	17
The relationship between retailer app use, perceived shopping value and loyalty: the moderating role of deal proneness	16
Online versus offline: preferred retail choice for premium brand purchase	16
A value adoption approach to sustainable consumption in retail stores	15
Disrupting the fashion retail journey: social media and GenZ's fashion consumption	15
Investigating consumers' path to showrooming: a perceived value-based perspective	15
The transformative and evolutionary approach of omnichannel in retail companies: insights from multi-case studies in Portugal	15
Planned or unplanned purchases? The effects of perceived values on omnichannel continuance intention	15
Mobile dependency and uncertainty reduction: influence on showrooming behaviours and user-generated content creation	14
Webrooming as the new retail experience: a smart-shopping perspective	14
How the COVID-19 pandemic may accelerate millennials’ adoption of augmented reality	14
Role of psychological and technological attributes on customer conversion to use food ordering apps	14
Extrinsic motivations behind mobile shopping: what drives regular and occasional shoppers?	14

The influence of perceived risks on millennials' intention to use m-payment for mobile shopping in Bangkok	14
Personalizing 3D virtual fashion stores: an action research approach to modularity development	14
E-tailers adaptation during early stages of “social distancing causing crises”: an exploratory study	14
Adoption of online streaming services: moderating role of personality traits	14
Effects of virtual stores' opaque exterior on store perceptions and purchase intentions	13
Digital transformation of supply chain management in retail and e-commerce	13
Are your customers grateful? How customer gratitude impacts loyalty programme effectiveness	13
Trust transfer, price fairness and brand loyalty: the moderating influence of private label product type	13
Digital touchpoints and multichannel segmentation approach in the life insurance industry	13
Mitigating demand risk of durable goods in online retailing	13
Customers' online shopping intention by watching AI-based deepfake advertisements	13
The online flow and its influence on awe experience: an AI-enabled e-tail service exploration	13
COVID-19-induced shopping behavioural shifts justifying pandemic as ‘defining moment’ for generation Z	12
Need for touch and online consumer decision making: the moderating role of emotional states	12
Showrooming: a retrospective and prospective review using the SPAR-4-SLR methodological framework	12
Potential benefits and descriptive norms in webrooming: an extended model of goal-directed behaviour	12
Influencing factors toward e-shoppers' adoption of green last-mile delivery	12
I “showroom” but “webroom” too: investigating cross-shopping behaviour in a developing nation	12
Creating memorable shopping experiences to meet phygital customers' needs: evidence from sporting goods stores	12
Identifying value-creating aspects in luxury hotel services via third-party online reviews: a cross-cultural study	12
The role of need for cognition in consumers' mental imagery: a study of retail brand's Instagram	11
Relations between merchandising information orientation, strategic integration and retail performance	11
Developing a scale for gamified e-service quality in the e-retailing industry	11
Evaluation and adoption of artificial intelligence in the retail industry	11
Consumers' intention to adopt virtual grocery shopping: do technological readiness and the optimisation of consumer learning matter?	11
Consumer values in the Brazilian market for ethical cosmetics	11
Exploring how digital kiosk customer experience enhances shopping value, self-mental imagery and behavioral responses	11
Retail 4.0 adoption and firm performance among Malaysian retailers: the role of enterprise risk management as moderator	11
Shopping without the fuss: the effect of curation type in clothing subscription adoption on cognitive dissonance and consumer responses	11
Digital healthcare retail: role of presence in creating patients' experience	11
Value co-creation between consumers and distributors: the moderating effect of relationship characteristics	11
Comparing relationship of quality-satisfaction models: effects of B2B value co-creation	11
Exploring young consumer's decision‐making for luxury co-branding combinations	10
Analysing the predictors of the young buyers' satisfaction in the e-retailing apparel sector	10
Ease or excitement? Exploring how concept stores contribute to a retail portfolio	10
Technology: a strategic imperative for successful retailers	10
Predictable inventory management within dairy supply chain operations	10
The impact of retailers' indoor environmental quality on consumer purchase decision	10
Can offline–online congruence explain online loyalty in electronic commerce?	10
A typology of omnichannel retailer activities during the COVID-19 pandemic	9
Profiling gifters via a psychographic segmentation analysis: insights for retailers	9
Buy now before it expires: a study of expiration date-based pricing	9
Decoding revenge buying in retail: role of psychological reactance and perceived stress	9
Last mile practices in e-commerce: framework development and empirical analysis of Swedish firms	9
NFC m-payment as a driver for customer loyalty towards retailers amongst Generation Z	9
Does sustainability drive to create store equity? A proposal through image, quality and loyalty	9
The hunt for treasures, bargains and individuality in pre-loved luxury	9
Exploring institutional competing logic for sustainability implementation of retail chains	9
Smartphone use during shopping and store loyalty: the role of social influence	8
How do consumers perceive mobile self-checkout in fashion retail stores?	8
Shopping motivation in consumer loyalty formation process: the case of Spanish retail	8
Retailing during the COVID-19 lifecycle: a bibliometric study	8
The decision-making of internet recycler considering Internet-of-Things application	8
At the source of integrated interactions across channels	8
Negative eWOM and perceived credibility: a potent mix in consumer relationships	8
Competitive strategies of small independent retailers	8
Retail atmospherics in times of disruption: a PLS modeling approach of the role of emotions in a pharmacy environment	8
Omni-channel retailing resources and capabilities of SME specialty retailers – insights from Germany and Turkey	8
Transformative service research: a conceptual framework based on consumer's perspective	8
The role of artificial intelligence in improving the omnichannel customer experience	8
How shopping habits change with artificial intelligence: smart speakers' usage intention	7
Examining antecedents of retail employees' propensity to leave	7
Integrating vehicle tracking and routing systems in retail distribution management	7
Service quality and store design in retail competitiveness	7
Complaint behaviour in multichannel retailing: a cross-stage approach	7
Values that drive desire: examining determinants of mobile promotion satisfaction	7
Acceptance of in-store apps: factors that influence the intention to adopt location-based retail apps – insights from Germany	7
The acquirements of e-service quality in fashion e-storescapes: mediating effect in an S-O-R model	7
Framing the customer journey: touch point categories and decision-making process stages	7
Retail store community and its impact on store success	7
Online retailing: determinants of competition between multinationals and local firms in emerging markets	7
Post-pandemic revisit intentions: how shopping value and visit frequency matters	7
Antecedents and consequences of stress in retailing: environmental expectations and promoter scoring	6
“Testing the water” – prior-online market entry in China	6
Perceived authenticity of online-only brands (OOBs): a quali-quantitative study with online consumers	6
How do cultural factors affect loyalty behaviour in retailing? The central role of social proximity	6
Is the whole greater than the sum of its parts? A vending retail study	6
Resilience of an evolved retail agglomeration: case of rural periodic markets in emerging economies	6
Analytical framework, typology and retail experience design process for integrated relational brand experience	6
Competing corporate sustainability perceptions in a global retail organization	6

The role of retailers during brand scandals: insights from a case study	6
Sustainability-oriented commerce innovation: How does it influence consumer satisfaction?	6
Parenting advantages of emerging market multinationals (EMNCs) in luxury fashion retailing	6
Exploring omnichannel strategies: a path to improve customer experiences	6
Premium versus affordable clothing retailers: what are customer expectations for satisfaction and repurchase intentions?	6
When and whom should retailers offer price reductions in times of crisis?	6
An experimental study of the effect of packaging colour on children's evaluation of packaging and attitude towards the brand	6
How footwear companies can use online CX to WOW customers	5
A cross cultural examination of “off-price” fashion shopping	5
How location-based messages influence customers' store visit attitudes: an integrative model of message value	5
Towards an increased understanding of learning: a case study of a collaborative relationship between a retailer and a logistics service provider	5
Do connected town-centre shopping journeys improve town-centre patronage?	5
The impact of e-retail usage on relative retail patronage formation	5
Packaging journey from retail to home: how the meaning of sustainability for colour transforms	5
Does cross-channel consistency always create brand loyalty in omni-channel retailing?	5
Gaining customer centric understanding of retail displays for future innovations	5
Visual aesthetics and multisensory engagement in online food delivery services	5
Locally produced food for restaurants: a theoretical approach for the supply chain network design	5
An examination of the effects of cross-docking on retail out of stock	5
Brand balance: the effect of influencer brand encroachment on interactivity	5
Potential determinants of consumers' intention to purchase 3D printed fashion products	5