OOIR: Observatory of International Research

Papers

(The H4-Index of International Journal of Retail & Distribution Management is 25. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-02-01 to 2025-02-01.)

Article	Citations
Consumer religiosity, cosmopolitanism and ethnocentrism in Indonesia	175
A further approach in omnichannel LSQ, satisfaction and customer loyalty	83
The acquirements of e-service quality in fashion e-storescapes: mediating effect in an S-O-R model	56
Artificial intelligence in retail: applications and value creation logics	50
Fresh food online shopping repurchase intention: the role of post-purchase customer experience and corporate image	48
Being a retailer: narratives not on display	47
Offline-to-online and online-to-offline (a reciprocal O2O model): re-patronage in an omni-channel	46
The role of artificial intelligence in improving the omnichannel customer experience	43
Consumers' (ir)responsible shopping during emergencies: drivers and concerns	43
Guest editorial	41
Exploring how digital kiosk customer experience enhances shopping value, self-mental imagery and behavioral responses	40
Revisiting the Big Middle: an fsQCA approach to unpack a large value market from a product specialist retailer's perspective	37
Avatars’ impacts in retail: a study within regulatory engagement theory	36
Improving the sales process of profitable perishable goods: an inventory control strategy in a planned economy	35
Exploring digitalisation at IKEA	33
Shopping app features: influencing the download and use intention	31
Transparency in corporate social responsibility communication on social media	31
Consumer patronage intention: role of multi-sensory and atmospheric experiences in retail	30
Competitive strategies of small independent retailers	30
Identifying factors influencing purchase intention of sustainable luxury retailing products	29
Customer service experience for a smart automated coffee vending machine	29
Do customers evaluate the competence of SME retailers and retail chains differently in the context of online product presentations?	28
Packaging journey from retail to home: how the meaning of sustainability for colour transforms	27
Ease or excitement? Exploring how concept stores contribute to a retail portfolio	26
Aspects driving customers' intention to use automated purchasing processes	26

Assessing the moderating effect of brick-and-mortar store on omnichannel retailing	25
Willingness-to-pay experimental model for Stackelberg dual channel pricing decision	25