Journal of Services Marketing

Papers
(The H4-Index of Journal of Services Marketing is 22. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2020-09-01 to 2024-09-01.)
ArticleCitations
E-service quality on live streaming platforms: swift guanxi perspective100
Who do you choose? Comparing perceptions of human vs robo-advisor in the context of financial services72
Financial services experience and consumption in Nigeria69
Customer brand engagement during service lockdown51
Exploring how internet services can enhance elderly well-being46
Going with the flow: smart shopping malls and omnichannel retailing43
The role of customer experience in the perceived value–word-of-mouth relationship33
Improving service brand personality with augmented reality marketing32
Mobile payment adoption in Latin America31
WOW, the make-up AR app is impressive: a comparative study between China and South Korea30
Can Alexa serve customers better? AI-driven voice assistant service interactions29
Mapping of Journal of Services Marketing themes: a retrospective overview using bibliometric analysis27
The impact of value co-creation in sustainable services: understanding generational differences26
Service authenticity and its effect on positive emotions26
Customer ecosystems: exploring how ecosystem actors shape customer experience25
Industry 4.0 in services: challenges and opportunities for value co-creation24
Transformation of the hospitality services marketing structure: a chaos theory perspective24
Editorial: Research priorities in the new service marketplace23
The robot-to-robot service encounter: an examination of the impact of inter-robot warmth23
Consumers experiencing vulnerability: a state of play in the literature23
Editorial: service research in the new (post-COVID) marketplace22
Customer incivility and employee outcomes in the new service marketplace22
The indirect experience of nature: biomorphic design forms in servicescapes22
0.047159910202026