International Journal of Hospitality Management

Article	Citations
You are what you speak: Influence of future time reference (FTR) in healthy menu promotion	206
The influence of baby boomers’ perceptions of well-being on their plan to age-in-place post-retirement	181
The effect of hotel brand affiliation on commercial mortgage loan underwriting in the lodging sector	142
The cause-effect relationship between negative food incidents and tourists’ negative emotions	139
Does perceived yuanfen impact Chinese customers’ hotel ratings?	133
Impact of the COVID-19 pandemic on management-level hotel employees’ work behaviors: Moderating effects of working-from-home	130
Crisis-driven innovation in hospitality: How do international hotel chains innovate to recover from a global crisis?	126
Residents’ sense of safety in senior living communities: A conceptual paper	125
Look before you leap: Comparison and profiles of hotel price determinants in four European markets	121
The impact of quantitative and qualitative job insecurity on employees’ mental health and critical work-related performance: Exploring the role of employability and gender differences	113
Twenty-two years of International Journal of Hospitality Management: A bibliometric analysis 2000–2021	111
The financial impact of online customer reviews in the restaurant industry: A moderating effect of brand equity	109
The effect of hospitableness on positive emotions, experience, and well-being of hospital patients	105
The effects of psychological capital, social capital, and human capital on hotel employees’ occupational stress and turnover intention	103
Decoding the information quantity-quality paradox: How eWOM volume influences consumption value uncertainties	102
Ghost kitchens on the rise: Effects of knowledge and perceived benefit-risk on customers’ behavioral intentions	101
Developing creative service ideas through hotel customer engagement for open innovation: Focused on empowerment and motivation processes	94
Impact of customer incivility on restaurant employee stress spread and turnover: COVID-19 vaccination mandate	93
The importance of information quality according to the type of employee in the airline industry: Robot versus human	90
Ethical leadership in tourism and hospitality management: A systematic literature review and research agenda	88
Consumers’ willingness to use the Metaverse for information search: An investigation of the underlying mechanism and critical determinants	87
Managers’ perspectives on restaurant food waste separation intention: The roles of institutional pressures and internal forces	87
Improving travel experience for hotel guests: Policy recommendations for pet-friendly hotels	86
How can foodstagramming improve dining outcomes? A normative focus perspective	86
Drivers of hotel guests’ choice of smart products: Applying a complexity theory involving TAM, technology readiness, TPB, and emotion factors	84

Corrigendum to “Innovation in crisis. The role of leadership and dynamic capabilities for a more innovative hospitality industry” [Int. J. Hosp. Manag. 124 (2025) 103946]	78
Socially responsible human resource management and hotel employee organizational citizenship behavior for the environment: A social cognitive perspective	77
Decoding the shared pathways of consumer technology experience in hospitality and tourism: A meta-analysis	77
The role of perceived risk and information security on customers' acceptance of service robots in the hotel industry	74
What can hotels learn from the last recovery? Examining hotel occupancy rate and the guest experience	74
Editorial Board	73
Customer satisfaction and loyalty with online consumer reviews: Factors affecting revisit intentions	73
Editorial Board	72
Immigrant hospitality workers: Familism, acculturation experiences, and perception of workplace	72
Does consumers’ reveal engagement behaviours in artificial intelligence (AI)-based technologies? The dynamics of perceived value and self-congruence	71
The impact of sustainability certifications on performance and competitive action in hotels	71
Process vs. outcome: Effects of food photo types in online restaurant reviews on consumers’ purchase intention	71
A research agenda for occupational safety, health, & well-being in hospitality & tourism management	70
A healing touch: Understanding the ‘culture of hospitality’ in chiropractic clinics	69
How does COVID-19 differ from previous crises? A comparative study of health-related crisis research in the tourism and hospitality context	69
Deep learning mechanism and big data in hospitality and tourism: Developing personalized restaurant recommendation model to customer decision-making	69
When employees feel betrayed: The mediating role of psychological contract violation on nepotism and workplace commitment in the hotel industry	67
Factors affecting seniors’ decision to relocate to senior living communities	65
Leader aggressive humor and hospitality employees’ time theft: The roles of ego depletion and self-compassion	65
Negative signals on Peer-to-Peer platforms: The impact of cancellations on host performance across different property types	63
Taste, trend, and turmoil: Tracking the life cycle of internet-famous restaurants through customer satisfaction	63
Returns to scale, technical and efficiency changes in the Spanish hotel industry using technological heterogeneity models	63
Editorial Board	63
The progressive impact of career calling on voice behaviors through learning goal orientation: A moderated mediation model with affect spin	61
Exploring MCI and TPB in the context of self-driving robot food delivery services: A cross-national study	61
Examining employees' affective and behavioral responses to internal crisis communication in times of COVID-19	60
AI-generated recommendations: Roles of language style, perceived AI human-likeness, and recommendation agent	60
Driving human-robot value co-creation in hospitality: The role of artificial empathy	58
Think crisis-think female？Female top management team member replacement in the hospitality and tourism firms	58
A qualitative assessment of hotel employee engagement in anti-human-trafficking initiatives	58
Food delivery application quality in customer brand loyalty formation: Identifying its antecedent and outcomes	57
Understanding the value of host-guest intimacy behind online reviews of Airbnb	56
Service Experience and Customers’ eWOM Behavior on Social Media Platforms: The Role of Platform Symmetry	56
Reprint of: A healing touch: Understanding the ‘culture of hospitality’ in chiropractic clinics	56
Team leader humility and team proactive customer service behavior: A regulatory focus perspective	55
Let Me Engage You: Peer engagement behaviour on peer-to-peer platforms	55
Online brand detraction in an online opinion platform	53
Owned media or earned media? The influence of social media types on impulse buying intention in internet celebrity restaurants	53
Are you ready for robot services? Exploring robot-service adoption behaviors of hotel-goers	53
Micro-celebrity restaurant manifesto: The roles of innovation competency, foodstagramming, identity-signaling, and food personality traits	53
Formal versus casual: How do customers respond to service robots’ uniforms? The roles of service type and language style	53
When employees feel envy: The role of psychological capital	52
Digital or physical satisfaction? The effects of consumers’ digital intentions and physical experiences on revisiting the restaurants.	51
Resource sharing with local partners: How do hotels benefit?	51
Which reviewers are honest and caring? The effect of constructive and prosocial information on the perceived credibility of online reviews	51
Are co-created green initiatives more appealing than firm-created green initiatives? Investigating the effects of co-created green appeals on restaurant promotion	50
Unleashing employee potential: The effects of customer-empowering behaviors on job crafting in hospitality industries	49
Communication of food waste messages: The effects of communication modality, presentation order, and mindfulness on food waste reduction intention	49
Fear of COVID-19 and employee mental health in quarantine hotels: The role of self-compassion and psychological resilience at work	49
Lean management in hotels: Where we are and where we might go	48

What influences restaurant dining out and diners’ self-protective intention during the COVID-19 pandemic: Applying the Protection Motivation Theory	48
Customer word-of-mouth for generative AI: Innovation and adoption in hospitality and tourism	48
Influence of servicescape stimuli on word-of-mouth intentions: An integrated model to indigenous restaurants	48
Building middle-range theories using case studies in hospitality management	47
Should I admit my wrongdoings? Examining stealing thunder in the context of performance evaluations	46
Entrepreneurial orientation, board tenure and the financial performance of hospitality firms	46
The effect of job abundance on tourism employee turnover	46
The unexpected sales boost of the rating gap and review gap for hotels: An expectation confirmation perspective	46
The impact of management structure on guest satisfaction in chain-affiliated hotels and the moderating influence of chain scale	46
Determinants of consumer intention to use smart food lockers during COVID-19: A multi-method approach	45
Measuring perceived risk in sharing economy: A classical test theory and item response theory approach	45
Corrigendum to “What makes customers “Click”? An analysis of hotel list content using deep learning” [Int. J. Hosp. Manag. 114 (2023) 103581]	45
What makes employees provide quality service? The role of employee customer-oriented perspective taking	45
Understanding service attributes of robot hotels: A sentiment analysis of customer online reviews	44
Workplace fun and employees’ service innovative behavior: The role of task crafting and manager support for fun	44
The self-regulatory role of trait mindfulness in workplace bullying, hostility and counterproductive work behaviours among hotel employees	44
Proposing a Bayesian hierarchical growth curve model (BHGCM) for tourism and hospitality research	44
Why do hotel frontline employees use service robots in the workplace? A technology affordance theory perspective	43
Should I stay or should I go?: The impact of socially responsible human resources management practices on hospitality employees	43
Transformational leadership and innovative work behavior: The role of identification, voice and innovation climate	43
Importance-performance analysis of socially sustainable practices in U.S. restaurants: A consumer perspective in the quasi-post-pandemic context	43
Discovery of smart hotels’ competitiveness based on online reviews	43
Investigating the effects of digital platform participation on B&B performance: An organizational learning perspective	42
Inflated positivity: The influence of the two-way review system on consumer ratings in the sharing economy	42
Should we be responsible to their society? Corporate social responsibility of Chinese-owned restaurants in Malaysia	41
Innovative business strategies, corporate performance, and firm value in the travel and leisure industry	41
Setting the Course: CEO Beliefs as the North Star in the Hotel-OTA Relationship	40
Business strategies and financial reporting complexity in hospitality firms	40
Preference for assistance from service robots or human staff？The impact of social exclusion experience	39
Hospitality to healthcare: Patient Experience Academy, a successful alliance between the ChristianaCare Health System and the University of Delaware	39
Editorial Board	39
Soft brand or independent? Evidence from the first decade of the soft branding, strategy in the U.S. market	39
Competition and restaurant online review manipulations: A dynamic panel data analysis	38
Servant leadership, ideology-based culture and job outcomes: A multi-level investigation among hospitality workers	38
Workplace bullying in the hospitality industry: A hindrance to the employee mindfulness state and a source of emotional exhaustion	38
Evaluating the influence of Airbnb listings’ descriptions on demand	38
Energy conservation in large-sized hotels: Insights from a developing country	38
Intangible cues in hospitality: Emotional and behavioral effects of ambient scents in high-end restaurants	38
Consumers’ willingness to pay for information transparency at casual and fine dining restaurants	38
Qualitative job insecurity, emotional exhaustion and their effects on hotel employees’ job embeddedness: The moderating role of perceived organizational support	37
How chefs develop the practice to manage food waste in professional kitchens	37
The effect of menu design on consumer behavior: A meta-analysis	37
The effects of empowering leadership on employee adaptiveness in luxury hotel services: Evidence from a mixed-methods research	36
Give it 110 percent: The sequential nexus between green supervisor support, green descriptive norm, green self-efficacy, and green behavior	36
Examining the direct and interaction effects of picture color cues and textual cues related to color on accommodation-sharing platform rental purchase	36
How observed customer mistreatment of supervisors affects employees’ service sabotage: A cross-cultural examination from the deontic justice theory	36
Examining the impact of artificial intelligence on hotel employees through job insecurity perspectives	36
Toward understanding healthcare hospitality and the antecedents and outcomes of patient-guest hospital-hotel choice decisions: A scoping review	36
Investigating the use experience of restaurant service robots: the cognitive–affective–behavioral framework	36
Editorial Board	35
Investigating the moderating role of utilitarian function and environmental identity in consuming insect-based food in restaurants	35
Editorial Board	35
The laws of attraction: Role of green human resources, culture and environmental performance in the hospitality sector	35
Editorial Board	35
An fsQCA analysis of service quality for hotel customer satisfaction	35
Developing an integrated resort’s (IR) environmental, social, and corporate governance (ESG) measurement scale	34
The impact of Airbnb’s competitive pricing on traveler spending at destinations	34
The eyes have it: How do gender cues in wine labels influence U.S. women wine consumers?	34
Is tipping just a game? Applying game theory to restaurant tipping behavior	34
Large sample evidence on tipping rates in the restaurant industry: A comprehensive study	34
Editorial Board	34
Riding on uncertainty: Leveraging human agents and service robots during service delivery	34
Developing a professional competence scale for kitchen staff: Food value and availability for surplus food	33
Test of a moderated mediation model of green human resource management, workplace spirituality, environmental commitment, and green behavior	33
Links between cue combinations of physical environments and consumer satisfaction in themed restaurants from a systematic approach–avoidance perspective	33
Developing a taxonomy of motivations for foodstagramming through photo elicitation	33
To share or not to share? A double-edge effect of narcissism on knowledge sharing in hospitality	33
How mentors inspire affective commitment in newcomers: The roles of servant leadership, psychological capital, and feedback-seeking behavior	32
The fear of being infected and fired: Examining the dual job stressors of hospitality employees during COVID-19	32
Coopetition strategies for competitive intelligence practices-evidence from full-service hotels	32
Risk reduction effect of hospitality philanthropic giving: Theoretical framework and empirical evidence	32
Investigating consumers’ perceived benefits and risks of meal-kit delivery service	32
The more diverse, the better? Exploring the moderating role of hospitality top management team diversity on CSR-FP link	32
Proactivity or passivity? An investigation of the effect of service robots’ proactive behaviour on customer co-creation intention	32
Investigating the influence of thriving at work on hotel employees’ service performance with the moderating effect of leader-member exchange	31
Comprehensive examination of online reviews divergence over time and platform types	31
Job embeddedness in hospitality and tourism scholarship: Past, present, and future research agenda	31
Human-robot collaboration and planned resilience for the financial and environmental success of green hotels	31
Assertive or non-assertive? How self-concept clarity influences customers’ responses to advertising messages	31
Redoing gender: How women in the hospitality industry challenge Chinese hegemonic gender discourse	31

Artificial intelligence in tourism and hospitality: Bibliometric analysis and research agenda	31
The impacts of cultural intelligence and emotional labor on the job satisfaction of luxury hotel employees	31
The differential motivation and context effects of cause-related marketing in the hotel industry: The moderating role of consumption value	31
The impact of virtual presence on willingness to book: The moderating role of self-construal and gender	31
Online food delivery: A systematic synthesis of literature and a framework development	30
Enabling the foodservice industry to transition consumers toward plant-based meat alternatives: A behavioral reasoning perspective	30
The dark side of artificial intelligence in service: The “watching-eye” effect and privacy concerns	30
Enhancing service recovery satisfaction with chatbots: The role of humor and informal language	30
Applications of disruptive digital technologies in hotel industry: A systematic review	30
Let’s face it: Are customers ready for facial recognition technology at quick-service restaurants?	30
Event attendees’ crafting behaviors for AI-powered autonomous driving at events: A monitor and acceptance theory perspective	29
‘Commensal scenes’: Problematizing presence in restaurants in the digital age	29
Reputation or brand: The causes of asymmetric responses to hotel price promotions	29
Consumers acceptance of service robots in hotels: A meta-analytic review	29
Navigating mixed and simultaneous embeddedness: A case study of refugee entrepreneurship in the restaurant industry	28
Editorial Board	28
Redefining in-room amenities for hotel staycationers in the new era of tourism: A deep dive into guest well-being and intentions	28
Seeing isn't always believing: Exploring the influence of misleading photos on consumer responses in hotel industry	28
Food delivery now or later: The match-up effect of purchase timeframe and review recency	28
Smiley guests post long reviews!	28
Fear and poor mental health among workers during the global cruise tourism crisis: Impact of low employability and family support	28
The effects of the professionalization of hosting on service quality: Towards quality standards and certifications within the short-term rental market	27
Factors influencing customers’ dine out intention during COVID-19 reopening period: The moderating role of country-of-origin effect	27
Capital structure of hospitality and tourism-related firms: Unveiling the impact of COVID-19 pandemic on European firms with different size and ownership structure	27
Narrowing the intention-behavior gap: The impact of hotel green certification	27
Strategies to reduce food waste in the foodservices sector: A systematic review	27
How to stay competitive: An innovative concept to assess the business competitiveness using online restaurant reviews	27
Attributes of pet-friendly hotels: What matters to consumers?	27
How much do low-scoring food establishments improve after health safety inspections? Not much! Evidence from Los Angeles	26
Price fairness perception on online food service platforms: A data-driven approach using fsQCA and machine learning	26
Resilience agility in tourism and hospitality: Empirical research using 3D modelling	26
Pet influencers on social media: The joint effect of message appeal and narrator	26
Furry friends welcome! Investigating dog-owners’ perceived value of dining out with their pets	26
When proactive employees meet the autonomy of work—A moderated mediation model based on agency theory and job characteristics theory	26
Working with service robots? A systematic literature review of hospitality employees’ perspectives	26
Measuring the effect of infectious disease-induced uncertainty on hotel room demand: A longitudinal analysis of U.S. hotel industry	26
Impact of the rating system on sentiment and tone of voice: A Booking.com and TripAdvisor comparison study	26
How and when do marketing analytics pay off in the travel and tourism industry? The role of marketing agility and fit perspective	26
Food choice motives and dining-out leftover prevention behavior: Integrated perspectives of planned behavior and norm activation	26
A behavioral study of food delivery service by drones: Insights from urban and rural consumers	26
Reprint of: Instilling the core tenets of hospitality in healthcare services: The role of service assurance and social presence	26
Digital transformation and hospitality management competencies: Toward an integrative framework	26
How self-gratification and social values shape revisit intention and customer loyalty of Airbnb customers	26
The effects of recovery experiences on hotel employees’ subjective well-being, organizational citizenship behavior, and task performance	26
Towards sustainable servicescape – tourists’ perspectives of accommodation service attributes	25
Rethinking common ingroup identity model in minority restaurant messages: The moderating role of moral identity	25
Words meet photos: How visual content impact rating	25
Hotel reviews during the pandemic: Encouraging repeat customers to “speak up” through management response	25
Does crowdedness affect consumers’ food consumption and nutrients intake in restaurant environments? A cross-city analyses from China	25
The nexus between green HRM, employee well-being, and citizenship behavior: Exploring the mediating role of employee sustainability and motivation	25
Unraveling the dynamic and contingency mechanism between service experience and customer engagement with luxury hotel brands	24
The relationships between supervisor-subordinate guanxi, perceived supervisor autonomy support, autonomous motivation, and employee job satisfaction: Evidence from international hotel chains in China	24
The evolution of artificial empathy in the hospitality metaverse era	24
Differential leadership and hospitality employees’ in-role performance: The role of constructive deviance and competitive climate	24
How sensory perceptions and sensory brand experience influence customer behavioral intentions in the context of cartoon-themed restaurants	24
Novel deep learning approach for forecasting daily hotel demand with agglomeration effect	24
Barista Diary: An autoethnography studying the operational experience of third-wave coffee shop baristas	24
Innovativeness and corporate social responsibility in hospitality and tourism family firms: The role of family firm psychological capital	24
The saturation effect in hotel managerial response	24
Coworker support in a sexual harassment climate: A conservation of resources perspective	23
The blessing or curse of workplace friendship: Mediating role of organizational identification and moderating role of political skills	23
Understanding the experience and meaning of app-based food delivery from a mobility perspective	23
Heterogeneous price adjustments among Airbnb hosts amid COVID-19: Evidence from Barcelona	23
Less delicious but more natural: The effect of the natural label in promoting ugly food consumption	23
Simplifying the complex: 10-K readability and asset structure	23
The dual lens of authenticity and likability: The effect of cultural familiarity on consumer responses to ethnic foods	23
Why should we try upcycled food? An exploratory study in East Asian and Western contexts	23
Customer verbal aggression and employee service sabotage: The mediating role of perceived discrimination	23
Going beyond the curve: Strategic measures to recover hotel activity in times of COVID-19	23
Recognise me or pay me? How rewards for online restaurant reviews impact continuity: A cross-country investigation	23
Relationship between technology readiness, AI adoption and value creation in hospitality industry: Moderating role of technological turbulence	23
Does job passion enhance job embeddedness? A moderated mediation model of work engagement and abusive supervision	23
Artificial intelligence in hospitality: A transactional stress perspective on the mental health of hospitality workers	22
Normal-sized for female chef, oversized for male chef? The effects of gender and body size stereotypes on food purchase intentions	22
The development of a calling by hospitality employees during an extreme event	22
Digital natives on the rise: A systematic literature review on generation Z's engagement with RAISA technologies in hospitality services	22
An exploration of the substitutions of British pub consumers during the COVID-19 crisis	22
The free riding in hospitality corporate giving: Theoretical explanation and implications	22
From angels to demons: Uncovering the relationships between tipping, social dignity, OCB and incivility intentions	22
Attributes of satisfaction and dissatisfaction with online travel experiences in peer-to-peer platforms	22
A bibliometric analysis of intellectual capital research in the hospitality and tourism business setting	22
Online food delivery services and consumers' purchase intention: Integration of theory of planned behavior, theory of perceived risk, and the elaboration likelihood model	22
Measuring the relational benefits of private club membership: A factor analytic evaluation	22
Which ESG dimensions matter in the hotel industry? Evidence from the cost of debt	22
Why do consumers choose online food delivery services? A meta-analytic review	22
When green meets gamification: A winning combo for hotel revisit intentions	21
Nexus of customer adaptation to mannequins with visit intention to full-service restaurants: Role of spatial layout	21
Satisfaction with life and perception of healthcare services	21
Dynamic pricing and revenues of Airbnb listings: Estimating heterogeneous causal effects	21
From click to fork: An empirical analysis of system and food quality influences in online meal kit consumption	21
Information and communication technology availability demand and leadership behavior: A daily diary experience sampling method analysis	21
Put on your sunglasses and smile: The secret of Airbnb hosts’ profile photos?	21
Bridging the gap: An interview study on frontline employee responses to restaurant technology	21
Does artificial intelligence (AI) awareness affect employees in giving a voice to their organization? A cross-level model	21
Understanding the motivation behind new mothers' choice of postpartum wellness hotels: Scale development and validation	20