International Journal of Hospitality Management

Article	Citations
Effective use of online review systems: Congruent managerial responses and firm competitive performance	330
A conceptual research: The regulatory role of peer-to-peer engagement behaviors	240
The saturation effect in hotel managerial response	195
Editorial Board	190
Reprint of: Satisfaction with life and perception of healthcare services	174
Employee resilience and mentoring functions as moderators of the relationship between workplace hazing and affective organizational commitment	172
Improvising resilience: The unfolding of resilient leadership in COVID-19 times	163
Are consumers more attracted to restaurants featuring humanoid or non-humanoid service robots?	161
The signaling and reputational effects of customer ratings on hotel revenues: Evidence from TripAdvisor	152
Eco-friendly hotel stay and environmental attitude: A value-attitude-behaviour perspective	151
Can proactivity translate to creativity? Examinations at individual and team levels	147
Predicting hospitality employees’ safety performance behaviors in the COVID-19 pandemic	131
Effects of the new COVID-19 normal on customer satisfaction: Can facemasks level off the playing field between average-looking and attractive-looking employees?	127
Impact of the COVID-19 pandemic on management-level hotel employees’ work behaviors: Moderating effects of working-from-home	127
The Effect of COVID-19 on hotel booking intentions: Investigating the roles of message appeal type and brand loyalty	120
Going beyond the curve: Strategic measures to recover hotel activity in times of COVID-19	118
Navigating Grant Program Representative Bias: Insights from Paycheck Protection Program for Hospitality SMEs and Entrepreneurs	117
Hotel reviews during the pandemic: Encouraging repeat customers to “speak up” through management response	116
Decoding the information quantity-quality paradox: How eWOM volume influences consumption value uncertainties	115
Does employer branding facilitate the retention of healthcare employees? A mediation moderation study through organisational identification, psychological involvement, and employee loyalty	109
The antecedents of family firms’ resilience to crisis in hospitality and tourism	107
When diversity leads to divided teams: A multi-level moderated mediation model of team faultlines and employee engagement	106
Preference for utilitarian or hedonic value options during a pandemic crisis: The moderation effects of childhood socioeconomic status and sensation-seeking	105
The motivations of visiting upscale restaurants during the COVID-19 pandemic: The role of risk perception and trust in government	104
Digital natives on the rise: A systematic literature review on generation Z's engagement with RAISA technologies in hospitality services	104

Effects of leader behaviors on extra-role proactive service: The role of cultural tightness-looseness	103
The effect of hospitableness on positive emotions, experience, and well-being of hospital patients	101
Anxious hotel employees in China: Engaged or exhausted? Multiple effects of workplace anxiety	97
Improving travel experience for hotel guests: Policy recommendations for pet-friendly hotels	93
Customer verbal aggression and employee service sabotage: The mediating role of perceived discrimination	93
How rainy-day blues affect customers’ evaluation behavior: Evidence from online reviews	92
Customers’ intention to compliment and complain via AI-enabled platforms: A self-disclosure perspective	92
Overcoming the unprecedented: Micro, small and medium hospitality enterprises under COVID-19	90
The blessing or curse of workplace friendship: Mediating role of organizational identification and moderating role of political skills	88
The impact of quantitative and qualitative job insecurity on employees’ mental health and critical work-related performance: Exploring the role of employability and gender differences	87
Who spoils the barrel? Negative spillover effect on competitor brands during food crises	85
The hospitable thought that counts: An emerging theory of “AI consciousness” in genuine hospitality	81
When and why do cuteness cues intensify the power of message framing in promoting pro-environmental behaviors?	80
Why should we try upcycled food? An exploratory study in East Asian and Western contexts	77
Words meet photos: How visual content impact rating	74
An empathy lens into peer service providers: Personal versus commercial hosts	74
The effect of perceived error stability, brand perception, and relationship norms on consumer reaction to data breaches	73
Why can customer incivility be contagious in the service context? A resource scarcity perspective	73
The importance of information quality according to the type of employee in the airline industry: Robot versus human	73
Effects of offering incentives for reviews on trust: Role of review quality and incentive source	71
A cross-cultural comparison of peer-to-peer accommodation experience: A mixed text mining approach	71
Why am I satisfied? See my reviews – Price and location matter in the restaurant industry	69
A bibliometric analysis of intellectual capital research in the hospitality and tourism business setting	68
A multilevel study on preferences for self-service technology versus human staff: Insights from hotels in China	67
Power of apologetic responses in online travel community	66
Intellectual landscape and emerging trends of big data research in hospitality and tourism: A scientometric analysis	66
Supply chain resilience in the tourism and hospitality industry: A comprehensive examination of driving and restraining forces	64
Differential leadership and hospitality employees’ in-role performance: The role of constructive deviance and competitive climate	64
Conversational AI chatbots as counselors for hospitality employees	63
Does perceived yuanfen impact Chinese customers’ hotel ratings?	63
Entrepreneurial orientation and firm performance: The role of advice seeking in the tourism and hospitality industry	62
A multilevel synthesis of subjective and objective measures of foodservices in the experience process	61
Crisis-driven innovation in hospitality: How do international hotel chains innovate to recover from a global crisis?	61
Depletion of psychological, financial, and social resources in the hospitality sector during the pandemic	61
The effect of hotel brand affiliation on commercial mortgage loan underwriting in the lodging sector	60
The interaction between individual cultural values and the cognitive and social processes of global restaurant brand equity	59
Entertainer celebrity vs. celebrity chefs: The joint effect of celebrity endorsement and power distance belief on restaurant consumers	59
The impact of the challenge and hindrance stress on hotel employees interpersonal citizenship behaviors: Psychological capital as a moderator	58
Rapid responding to the COVID-19 crisis: Assessing the resilience in the German restaurant and bar industry	58
The impact of exploitative leadership on frontline hospitality employees’ service performance: A social exchange perspective	58
Managing customers’ undesirable responses towards hospitality service brands during service failure: The moderating role of other customer perception	57
Socially responsible human resource management and hotel employee organizational citizenship behavior for the environment: A social cognitive perspective	57
Responses to COVID-19: The role of performance in the relationship between small hospitality enterprises’ resilience and sustainable tourism development	57
The interface between hospitality and tourism entrepreneurship, integration and well-being: A study of refugee entrepreneurs	56
The roles of multiple foci of employee commitments and job satisfaction on creative performance: a study of hotel chefs	55
Interactive voice response systems: The double-edged sword of AI and the culture of hospitality in healthcare	55
To talk or to touch: Unraveling consumer responses to two types of hotel in-room technology	54
Furry friends welcome! Investigating dog-owners’ perceived value of dining out with their pets	52
Editorial Board	51
Corporate sociopolitical activism (CSA): The role of perceived impact on consumer response to contribution type	50

Technological heterogeneity and time-varying efficiency of sharing accommodation: Evidence from the Canary Islands	50
Recognise me or pay me? How rewards for online restaurant reviews impact continuity: A cross-country investigation	50
Understanding the determinants of intention to stay at medical hotels: A customer value perspective	50
Less delicious but more natural: The effect of the natural label in promoting ugly food consumption	49
Does crowdedness affect consumers’ food consumption and nutrients intake in restaurant environments? A cross-city analyses from China	49
Role of employee personality traits in job performance in the restaurant food franchise context	49
Look before you leap: Comparison and profiles of hotel price determinants in four European markets	48
Rethinking common ingroup identity model in minority restaurant messages: The moderating role of moral identity	48
The role of online reviews in restaurant selection intentions: A latent growth modeling approach	48
Editorial Board	48
Coworker support in a sexual harassment climate: A conservation of resources perspective	47
Mandatory vaccination policies in hospitality and tourism organizations: Employees' perceived ethicality, its determinants, and consequences	47
Leveraging knowledge via location proximity among hotels and short-term leases	46
The Hijabi servers: Customers' perception of employees' physical appearance in restaurants	46
Simplifying the complex: 10-K readability and asset structure	46
Robots or humans: Who is more effective in promoting hospitality services?	45
Is a high pay disparity harmful to productivity? Findings from the restaurant industry	44
From extra to Extraordinary: An academic and practical exploration of Extraordinary (E) Pro Environmental Behavior (PEB) in the hotel industry	43
How sensory perceptions and sensory brand experience influence customer behavioral intentions in the context of cartoon-themed restaurants	42
Price tradeoff or sharing partnership? Understanding guest-to-guest relationships in P2P accommodation	42
What can hotels learn from the last recovery? Examining hotel occupancy rate and the guest experience	42
Twenty-two years of International Journal of Hospitality Management: A bibliometric analysis 2000–2021	42
Philanthropic giving of China’s hotel firms: The roles of state ownership, corporate misconduct and executive remuneration	42
Tourism, hospitality, and DEA: Where do we come from and where do we go?	42
The cause-effect relationship between negative food incidents and tourists’ negative emotions	42
You are what you speak: Influence of future time reference (FTR) in healthy menu promotion	42
How does the proenvironmental behavior of rural B&B customers develop from a sensescape perspective?	41
Fine-dining in prisons: Online TripAdvisor reviews of The Clink training restaurants	40
Comparative study of deep learning models for analyzing online restaurant reviews in the era of the COVID-19 pandemic	40
Decoding the shared pathways of consumer technology experience in hospitality and tourism: A meta-analysis	40
Ethical leadership in tourism and hospitality management: A systematic literature review and research agenda	40
The role of robots in the service industry: Factors affecting human-robot interactions	39
Reshaping the central place hierarchy of the urban hotel industry through O2O e-commerce	39
Service training intervention and time-variant personal growth	39
Exploring online consumer experiences and experiential emotions offered by travel websites that accept cryptocurrency payments	39
Hospitality customer intentions to write fake online reviews: A cross-cultural approach	39
The dual lens of authenticity and likability: The effect of cultural familiarity on consumer responses to ethnic foods	39
The effects of recovery experiences on hotel employees’ subjective well-being, organizational citizenship behavior, and task performance	39
How can promote hotel employees’ performances? Relative importance of high-performance HR practices and the moderating role of empowering leadership	39
Customers’ risk perception and dine-out motivation during a pandemic: Insight for the restaurant industry	38
Effects of environmental sustainability practice in the economy hotel to Gen Zer’s purchase decision: Behavior economy approach using choice based conjoint analysis	38
The role of perceived risk and information security on customers' acceptance of service robots in the hotel industry	38
An investigation of the interrelationships of leadership styles, psychological safety, thriving at work, and work engagement in the hotel industry: A sequential mediation model	38
The effect of COVID-19 on tourists’ intention to resume hotel consumption: The role of resilience	38
The influence of baby boomers’ perceptions of well-being on their plan to age-in-place post-retirement	38
The effects of psychological capital, social capital, and human capital on hotel employees’ occupational stress and turnover intention	37
Determinants of capital structure in the hospitality industry: Impact of clustering and seasonality on debt and liquidity	37
Stay away from fickle supervisor! Supervisors’ behavioral fluctuation diminishing the effect of job embeddedness on employees’ service behavior	37
Residents’ sense of safety in senior living communities: A conceptual paper	37
Are social media bad for your employees? Effects of at-work break activities on recovery experiences	37
Freedom restriction and non-member customers’ response to loyalty programs	37
Employees’ perception of robots and robot-induced unemployment in hospitality industry under COVID-19 pandemic	37
Digital transformation in the hospitality industry: A bibliometric review from 2000 to 2023	36
A win-win situation: Enhancing sharing economy platform brand equity by engaging business owners in CSR using gamification	36
Handling counterproductive behavior caused by customer misbehavior during a pandemic: Integrating personal and organizational perspectives	36
Novel deep learning approach for forecasting daily hotel demand with agglomeration effect	36
Antecedents and consequences of brand equity: Evidence from Starbucks coffee brand	36
Ghost kitchens on the rise: Effects of knowledge and perceived benefit-risk on customers’ behavioral intentions	36
Customer satisfaction and loyalty with online consumer reviews: Factors affecting revisit intentions	36
Developing creative service ideas through hotel customer engagement for open innovation: Focused on empowerment and motivation processes	35
Disentangling the dynamics of service failure and service recovery in peer-to-peer accommodations: A triadic perspective	35
Unpacking AI for hospitality and tourism services: Exploring the role of perceived enjoyment on future use intentions	35
The relationships between supervisor-subordinate guanxi, perceived supervisor autonomy support, autonomous motivation, and employee job satisfaction: Evidence from international hotel chains in China	35
Consumers' affective needs matter: Open innovation through mining luxury hotels' online reviews	35
Veganism, a new hotel paradigm: Exploring the attributes of vegan-friendly hotels and guest approach behaviors	34
Challenging or hindering? Understanding the daily effects of work stressors on hotel employees’ work engagement and job satisfaction	34
How do dynamic capabilities explain hotel performance?	34
How do dynamic capabilities enable hotels to be agile and resilient? A mediation and moderation analysis	34
Impact of customer incivility on restaurant employee stress spread and turnover: COVID-19 vaccination mandate	34
Does job passion enhance job embeddedness? A moderated mediation model of work engagement and abusive supervision	33
Managers’ perspectives on restaurant food waste separation intention: The roles of institutional pressures and internal forces	33
Effect of supervisor incivility: Role of internal whistleblowing as a coping mechanism by hotel employees	33
Technology acceptance antecedents in digital transformation in hospitality industry	33
The effect of threat and fear of COVID-19 on booking intentions of full board hotels: The roles of perceived coping efficacy and present-hedonism orientation	33
The financial impact of online customer reviews in the restaurant industry: A moderating effect of brand equity	33
Employer branding: A strategy to enhance organizational performance	33
Resilience of the hospitality industry during crises: A comparison between the 2008 financial crisis and COVID-19	32
Unraveling the dynamic and contingency mechanism between service experience and customer engagement with luxury hotel brands	32
Should I leave this industry? The role of stress and negative emotions in response to an industry negative work event	32
Resourcefulness of chefs and food waste prevention in fine dining restaurants	31

Leadership styles and employee pro-environmental behavior in the tourism and hospitality industry: A cognitive-affective personality system perspective	31
Barista Diary: An autoethnography studying the operational experience of third-wave coffee shop baristas	31
Heterogeneous price adjustments among Airbnb hosts amid COVID-19: Evidence from Barcelona	31
Innovativeness and corporate social responsibility in hospitality and tourism family firms: The role of family firm psychological capital	31
Towards sustainable servicescape – tourists’ perspectives of accommodation service attributes	31
The effects of over-service on restaurant consumers’ satisfaction and revisit intention	31
How can foodstagramming improve dining outcomes? A normative focus perspective	31
Drivers of hotel guests’ choice of smart products: Applying a complexity theory involving TAM, technology readiness, TPB, and emotion factors	30
A data-driven approach to measure restaurant performance by combining online reviews with historical sales data	30
Hotel brand equity and online reviews on social commerce intention: A cross-level identification process	30
Nature-based solutions, mental health, well-being, price fairness, attitude, loyalty, and evangelism for green brands in the hotel context	30
Pay and benefit satisfaction, perceived organizational support, and turnover intentions: The moderating role of job variety	30
The effect of online restaurant menus on consumers’ purchase intentions during the COVID-19 pandemic	30
Identifying local bias on peer-to-peer rental platforms	30
How do authenticity and quality perceptions affect dining experiences and recommendations of food trucks? The moderating role of perceived risk	30
Are unmanned smart hotels du jour or are they here forever? Experiential pathway analysis of antecedents of satisfaction and loyalty	30
Assessing customer financial risk perception and attitude in the hotel industry: Exploring the role of protective measures against COVID-19	30
Corrigendum to “You’re the Only One, or Simply the Best. Hotels differentiation, competition, agglomeration, and pricing” [Int. J. Hosp. Manag. 85 (2020) 102362]	29
Do authentic dimensions and customer knowledge affect overall authenticity and revisit intention via interacting gastronomic experience? Perspective on ethnic restaurants	29
Digitalization strategy adoption: The roles of key stakeholders, big data organizational culture, and leader commitment	29
Consumers’ willingness to use the Metaverse for information search: An investigation of the underlying mechanism and critical determinants	29
Customizing customer journey in hotels: A focus on human touch	28
The effect of resilient leadership on employee resilience during a crisis in tourism & hospitality firms: A self-determination perspective	28
Why do consumers choose online food delivery services? A meta-analytic review	28
Unlocking the potential of blockchain-based sharing economy in hospitality and tourism: A systematic review	28
The role of restaurant property images on potential backers’ click-through intention: Evidence from restaurant crowdfunding	28
Revisiting the effects of smile intensity on judgments of warmth and competence: The role of industry context	28
Customers’ devaluation in hospitality organizations: A social learning perspective of customer-targeted knowledge hiding behavior	28
Online food delivery services and consumers' purchase intention: Integration of theory of planned behavior, theory of perceived risk, and the elaboration likelihood model	27
Too close to work together? Identity conflicts induced by coworker friendships in cyberspace	27
How the #MeToo movement affected sexual harassment in the hospitality industry: A U.S. case study	27
Editorial Board	27
Role of trust in customer attitude and behaviour formation towards social service robots	27
Information and communication technology availability demand and leadership behavior: A daily diary experience sampling method analysis	27
How does the career commitment of hospitality employees change across career stages? A multilevel investigation into occupational self-efficacy and family support	27
Understanding the experience and meaning of app-based food delivery from a mobility perspective	27
ESG management of hotel brands: A management strategy for benefits and performance	27
Evaluating impacts of the physical servicescape on satisfaction in cancer care waiting experiences	27
Why do they slack off in teamwork? Understanding frontline hospitality employees’ social loafing when faced with exploitative leadership	26
How gendered language emerges in applicant materials and leadership descriptions in the hospitality industry: A text analysis study	26
Generalist vs. specialist CEOs: Towards an understanding of CSR scheme in the restaurant industry	26
Healing experiences at resort hotels (HERH): Conceptualization and scale development	26
Immigrant hospitality workers: Familism, acculturation experiences, and perception of workplace	26
For my eyes only: The effect of supervisor nosiness on knowledge sharing behavior among restaurant workers	26
Editorial Board	25
An interactive service recovery framework combining demand and supply approaches	25
What’s in it for them? The role of social curiosity and social needs in motivating and retaining hospitality employees	25
Service Experience and Customers’ eWOM Behavior on Social Media Platforms: The Role of Platform Symmetry	25
Reprint of: A healing touch: Understanding the ‘culture of hospitality’ in chiropractic clinics	25
How could hospitality employees survive? The individual costs, career decisions and autonomy support of furlough strategies in a crisis	25
Examining employees' affective and behavioral responses to internal crisis communication in times of COVID-19	25
Editorial Board	24
When green meets gamification: A winning combo for hotel revisit intentions	24
The effects of tip distribution policies: Servers’ keeping vs sharing/pooling tips affects tippers’ sentiments but not tip-giving	24
Editorial Board	24
Am I choosing the right career? The implications of COVID-19 on the occupational attitudes of hospitality management students	23
Perceived luxurious values and pay a price premium for Michelin-starred restaurants: A sequential mediation model with self-expansion and customer gratitude	23
Owned media or earned media? The influence of social media types on impulse buying intention in internet celebrity restaurants	23
ChatGPT or online review: Which is a better determinant of customers’ trust in Airbnb listings and stay intention?	23
More than words: Understanding how valence and content affect review value	23
Over-ordering and food waste: The use of food delivery apps during a pandemic	23
Effects of a platform’s market exit accompanying UGC transfer on its’ competitor: Evidence from a natural experiment	23
Which hotel services really matter to Muslim travelers? Developing and validating a multidimensional-continuum scale	23
Walking the talk in diversity management: Exploring links between strategic statements, management practices, and external recognition	22
Interactive effects of supervisor support, diversity climate, and employee cynicism on work adjustment and performance	22
Editorial Board	22
When employees feel betrayed: The mediating role of psychological contract violation on nepotism and workplace commitment in the hotel industry	22
Think crisis-think female？Female top management team member replacement in the hospitality and tourism firms	22
The aftermath of the corona virus pandemic	22
The effectiveness of value- and calculation-based management controls in hotels	22
Stigma & dirty work: In-group and out-group perceptions of essential service workers during COVID-19	22
The impact of sustainability certifications on performance and competitive action in hotels	22
Bridging the gap: An interview study on frontline employee responses to restaurant technology	22
Pipeline speed of chain-branded hotels in the U.S.: A competitive dynamics perspective	21
Measuring managerial ability in the hotel industry	21
Editorial Board	21
When work and life boundaries are blurred—P2P accommodation hosts’ work-life integration and consequences	21
An angular vs. circular servicescape? The impact of shape cues and music tempo on solo diners	21
Editorial Board	21
Editorial Board	21
The influence of empathy on food allergy training effectiveness: An experimental study with foodservice employees in the U.S.	21
Career optimism of culturally and linguistically diverse hotel workers in the pandemic age	20
Traveling with pets and staying at a pet-friendly hotel: A combination effect of the BRT, TPB, and NAM on consumer behaviors	20
Editorial Board	20
The evolution of service failure and recovery research in hospitality and tourism: An integrative review and future research directions	20
The impact of Corporate Sociopolitical Activism (CSA) on brand attitude	20
Formal versus casual: How do customers respond to service robots’ uniforms? The roles of service type and language style	20
Food delivery application quality in customer brand loyalty formation: Identifying its antecedent and outcomes	20
Decomposing the gender wage gap in the hospitality industry: A quantile approach	20
Understanding the motivation behind new mothers' choice of postpartum wellness hotels: Scale development and validation	20
Is it the best for barista robots to serve like humans? A multidimensional anthropomorphism perspective	20
COVID-19 impact on the hospitality industry: Exploratory study of financial-slack-driven risk preparedness	19
COVID-led consumption displacement: A longitudinal analysis of hotel booking patterns	19
Operating synergy and marketplace performance of dual-branded hotels	19
Effects of empowering leadership under boundary conditions in the hospitality industry	19