International Journal of Hospitality Management

Article	Citations
Effective use of online review systems: Congruent managerial responses and firm competitive performance	240
Editorial Board	195
Reprint of: Satisfaction with life and perception of healthcare services	190
Employee resilience and mentoring functions as moderators of the relationship between workplace hazing and affective organizational commitment	180
Are consumers more attracted to restaurants featuring humanoid or non-humanoid service robots?	174
The signaling and reputational effects of customer ratings on hotel revenues: Evidence from TripAdvisor	152
Eco-friendly hotel stay and environmental attitude: A value-attitude-behaviour perspective	151
Impact of the COVID-19 pandemic on management-level hotel employees’ work behaviors: Moderating effects of working-from-home	137
Effects of the new COVID-19 normal on customer satisfaction: Can facemasks level off the playing field between average-looking and attractive-looking employees?	127
The Effect of COVID-19 on hotel booking intentions: Investigating the roles of message appeal type and brand loyalty	123
Going beyond the curve: Strategic measures to recover hotel activity in times of COVID-19	120
Does employer branding facilitate the retention of healthcare employees? A mediation moderation study through organisational identification, psychological involvement, and employee loyalty	119
Decoding the information quantity-quality paradox: How eWOM volume influences consumption value uncertainties	119
The antecedents of family firms’ resilience to crisis in hospitality and tourism	118
Preference for utilitarian or hedonic value options during a pandemic crisis: The moderation effects of childhood socioeconomic status and sensation-seeking	112
Digital natives on the rise: A systematic literature review on generation Z's engagement with RAISA technologies in hospitality services	107
The motivations of visiting upscale restaurants during the COVID-19 pandemic: The role of risk perception and trust in government	106
The effect of hospitableness on positive emotions, experience, and well-being of hospital patients	105
Fine-dining in prisons: Online TripAdvisor reviews of The Clink training restaurants	104
Improving travel experience for hotel guests: Policy recommendations for pet-friendly hotels	104
Customers’ intention to compliment and complain via AI-enabled platforms: A self-disclosure perspective	103
Overcoming the unprecedented: Micro, small and medium hospitality enterprises under COVID-19	101
The blessing or curse of workplace friendship: Mediating role of organizational identification and moderating role of political skills	100
The hospitable thought that counts: An emerging theory of “AI consciousness” in genuine hospitality	96
Who spoils the barrel? Negative spillover effect on competitor brands during food crises	96

Why should we try upcycled food? An exploratory study in East Asian and Western contexts	93
Why can customer incivility be contagious in the service context? A resource scarcity perspective	90
The effect of perceived error stability, brand perception, and relationship norms on consumer reaction to data breaches	89
The importance of information quality according to the type of employee in the airline industry: Robot versus human	85
Effects of offering incentives for reviews on trust: Role of review quality and incentive source	83
Towards sustainable servicescape – tourists’ perspectives of accommodation service attributes	82
The effects of over-service on restaurant consumers’ satisfaction and revisit intention	81
Why am I satisfied? See my reviews – Price and location matter in the restaurant industry	79
A multilevel study on preferences for self-service technology versus human staff: Insights from hotels in China	77
A bibliometric analysis of intellectual capital research in the hospitality and tourism business setting	77
Supply chain resilience in the tourism and hospitality industry: A comprehensive examination of driving and restraining forces	74
Entrepreneurial orientation and firm performance: The role of advice seeking in the tourism and hospitality industry	73
Differential leadership and hospitality employees’ in-role performance: The role of constructive deviance and competitive climate	73
Conversational AI chatbots as counselors for hospitality employees	73
Does perceived yuanfen impact Chinese customers’ hotel ratings?	73
Crisis-driven innovation in hospitality: How do international hotel chains innovate to recover from a global crisis?	71
The interaction between individual cultural values and the cognitive and social processes of global restaurant brand equity	69
The impact of the challenge and hindrance stress on hotel employees interpersonal citizenship behaviors: Psychological capital as a moderator	68
Managing customers’ undesirable responses towards hospitality service brands during service failure: The moderating role of other customer perception	67
Rapid responding to the COVID-19 crisis: Assessing the resilience in the German restaurant and bar industry	67
Responses to COVID-19: The role of performance in the relationship between small hospitality enterprises’ resilience and sustainable tourism development	66
To talk or to touch: Unraveling consumer responses to two types of hotel in-room technology	64
The roles of multiple foci of employee commitments and job satisfaction on creative performance: a study of hotel chefs	64
Interactive voice response systems: The double-edged sword of AI and the culture of hospitality in healthcare	64
Furry friends welcome! Investigating dog-owners’ perceived value of dining out with their pets	63
Editorial Board	63
Recognise me or pay me? How rewards for online restaurant reviews impact continuity: A cross-country investigation	61
Understanding the determinants of intention to stay at medical hotels: A customer value perspective	60
Role of employee personality traits in job performance in the restaurant food franchise context	59
Does crowdedness affect consumers’ food consumption and nutrients intake in restaurant environments? A cross-city analyses from China	58
The role of online reviews in restaurant selection intentions: A latent growth modeling approach	58
Editorial Board	58
Mandatory vaccination policies in hospitality and tourism organizations: Employees' perceived ethicality, its determinants, and consequences	57
Coworker support in a sexual harassment climate: A conservation of resources perspective	56
Simplifying the complex: 10-K readability and asset structure	55
The Hijabi servers: Customers' perception of employees' physical appearance in restaurants	55
From extra to Extraordinary: An academic and practical exploration of Extraordinary (E) Pro Environmental Behavior (PEB) in the hotel industry	54
Philanthropic giving of China’s hotel firms: The roles of state ownership, corporate misconduct and executive remuneration	52
What can hotels learn from the last recovery? Examining hotel occupancy rate and the guest experience	52
How sensory perceptions and sensory brand experience influence customer behavioral intentions in the context of cartoon-themed restaurants	51
Tourism, hospitality, and DEA: Where do we come from and where do we go?	51
Twenty-two years of International Journal of Hospitality Management: A bibliometric analysis 2000–2021	50
You are what you speak: Influence of future time reference (FTR) in healthy menu promotion	50
Price tradeoff or sharing partnership? Understanding guest-to-guest relationships in P2P accommodation	50
Decoding the shared pathways of consumer technology experience in hospitality and tourism: A meta-analysis	49
Ethical leadership in tourism and hospitality management: A systematic literature review and research agenda	49
The cause-effect relationship between negative food incidents and tourists’ negative emotions	49
How does the proenvironmental behavior of rural B&B customers develop from a sensescape perspective?	49
How can promote hotel employees’ performances? Relative importance of high-performance HR practices and the moderating role of empowering leadership	48
The role of robots in the service industry: Factors affecting human-robot interactions	48

Exploring online consumer experiences and experiential emotions offered by travel websites that accept cryptocurrency payments	48
The dual lens of authenticity and likability: The effect of cultural familiarity on consumer responses to ethnic foods	48
Hospitality customer intentions to write fake online reviews: A cross-cultural approach	47
An investigation of the interrelationships of leadership styles, psychological safety, thriving at work, and work engagement in the hotel industry: A sequential mediation model	47
The effects of recovery experiences on hotel employees’ subjective well-being, organizational citizenship behavior, and task performance	47
Effects of environmental sustainability practice in the economy hotel to Gen Zer’s purchase decision: Behavior economy approach using choice based conjoint analysis	46
The role of perceived risk and information security on customers' acceptance of service robots in the hotel industry	46
The influence of baby boomers’ perceptions of well-being on their plan to age-in-place post-retirement	46
The effect of COVID-19 on tourists’ intention to resume hotel consumption: The role of resilience	46
Stay away from fickle supervisor! Supervisors’ behavioral fluctuation diminishing the effect of job embeddedness on employees’ service behavior	44
Freedom restriction and non-member customers’ response to loyalty programs	44
Residents’ sense of safety in senior living communities: A conceptual paper	43
Are social media bad for your employees? Effects of at-work break activities on recovery experiences	43
Determinants of capital structure in the hospitality industry: Impact of clustering and seasonality on debt and liquidity	42
The relationships between supervisor-subordinate guanxi, perceived supervisor autonomy support, autonomous motivation, and employee job satisfaction: Evidence from international hotel chains in China	42
Antecedents and consequences of brand equity: Evidence from Starbucks coffee brand	42
Ghost kitchens on the rise: Effects of knowledge and perceived benefit-risk on customers’ behavioral intentions	42
Developing creative service ideas through hotel customer engagement for open innovation: Focused on empowerment and motivation processes	42
Handling counterproductive behavior caused by customer misbehavior during a pandemic: Integrating personal and organizational perspectives	42
Employees’ perception of robots and robot-induced unemployment in hospitality industry under COVID-19 pandemic	42
Disentangling the dynamics of service failure and service recovery in peer-to-peer accommodations: A triadic perspective	42
Unpacking AI for hospitality and tourism services: Exploring the role of perceived enjoyment on future use intentions	42
A win-win situation: Enhancing sharing economy platform brand equity by engaging business owners in CSR using gamification	42
Veganism, a new hotel paradigm: Exploring the attributes of vegan-friendly hotels and guest approach behaviors	41
Challenging or hindering? Understanding the daily effects of work stressors on hotel employees’ work engagement and job satisfaction	41
How do dynamic capabilities enable hotels to be agile and resilient? A mediation and moderation analysis	41
The financial impact of online customer reviews in the restaurant industry: A moderating effect of brand equity	40
Effect of supervisor incivility: Role of internal whistleblowing as a coping mechanism by hotel employees	40
The effect of threat and fear of COVID-19 on booking intentions of full board hotels: The roles of perceived coping efficacy and present-hedonism orientation	40
Impact of customer incivility on restaurant employee stress spread and turnover: COVID-19 vaccination mandate	40
Employer branding: A strategy to enhance organizational performance	40
Should I leave this industry? The role of stress and negative emotions in response to an industry negative work event	39
Unraveling the dynamic and contingency mechanism between service experience and customer engagement with luxury hotel brands	39
Technology acceptance antecedents in digital transformation in hospitality industry	39
Customer satisfaction and loyalty with online consumer reviews: Factors affecting revisit intentions	38
Robots or humans: Who is more effective in promoting hospitality services?	38
Anxious hotel employees in China: Engaged or exhausted? Multiple effects of workplace anxiety	38
Corporate sociopolitical activism (CSA): The role of perceived impact on consumer response to contribution type	38
Technological heterogeneity and time-varying efficiency of sharing accommodation: Evidence from the Canary Islands	38
A cross-cultural comparison of peer-to-peer accommodation experience: A mixed text mining approach	37
Look before you leap: Comparison and profiles of hotel price determinants in four European markets	37
Are unmanned smart hotels du jour or are they here forever? Experiential pathway analysis of antecedents of satisfaction and loyalty	37
Improvising resilience: The unfolding of resilient leadership in COVID-19 times	37
The effects of psychological capital, social capital, and human capital on hotel employees’ occupational stress and turnover intention	37
How do dynamic capabilities explain hotel performance?	36
How can foodstagramming improve dining outcomes? A normative focus perspective	36
Managers’ perspectives on restaurant food waste separation intention: The roles of institutional pressures and internal forces	36
Socially responsible human resource management and hotel employee organizational citizenship behavior for the environment: A social cognitive perspective	36
When diversity leads to divided teams: A multi-level moderated mediation model of team faultlines and employee engagement	36
The effect of hotel brand affiliation on commercial mortgage loan underwriting in the lodging sector	36
Understanding the experience and meaning of app-based food delivery from a mobility perspective	35
Does job passion enhance job embeddedness? A moderated mediation model of work engagement and abusive supervision	35
How rainy-day blues affect customers’ evaluation behavior: Evidence from online reviews	35
Identifying local bias on peer-to-peer rental platforms	35
Intellectual landscape and emerging trends of big data research in hospitality and tourism: A scientometric analysis	35
Novel deep learning approach for forecasting daily hotel demand with agglomeration effect	35
Navigating Grant Program Representative Bias: Insights from Paycheck Protection Program for Hospitality SMEs and Entrepreneurs	34
Effects of leader behaviors on extra-role proactive service: The role of cultural tightness-looseness	34
The saturation effect in hotel managerial response	34
Rethinking common ingroup identity model in minority restaurant messages: The moderating role of moral identity	34
Resilience of the hospitality industry during crises: A comparison between the 2008 financial crisis and COVID-19	33
Corrigendum to “You’re the Only One, or Simply the Best. Hotels differentiation, competition, agglomeration, and pricing” [Int. J. Hosp. Manag. 85 (2020) 102362]	33
Is a high pay disparity harmful to productivity? Findings from the restaurant industry	33
Leveraging knowledge via location proximity among hotels and short-term leases	33
Digital transformation in the hospitality industry: A bibliometric review from 2000 to 2023	33
The impact of exploitative leadership on frontline hospitality employees’ service performance: A social exchange perspective	32
An empathy lens into peer service providers: Personal versus commercial hosts	32
The role of restaurant property images on potential backers’ click-through intention: Evidence from restaurant crowdfunding	32
Customizing customer journey in hotels: A focus on human touch	32
Can proactivity translate to creativity? Examinations at individual and team levels	32
Service training intervention and time-variant personal growth	32
The effect of resilient leadership on employee resilience during a crisis in tourism & hospitality firms: A self-determination perspective	31
A data-driven approach to measure restaurant performance by combining online reviews with historical sales data	31
Entertainer celebrity vs. celebrity chefs: The joint effect of celebrity endorsement and power distance belief on restaurant consumers	31
Comparative study of deep learning models for analyzing online restaurant reviews in the era of the COVID-19 pandemic	31
The interface between hospitality and tourism entrepreneurship, integration and well-being: A study of refugee entrepreneurs	31
Hotel brand equity and online reviews on social commerce intention: A cross-level identification process	31
The impact of quantitative and qualitative job insecurity on employees’ mental health and critical work-related performance: Exploring the role of employability and gender differences	31
A conceptual research: The regulatory role of peer-to-peer engagement behaviors	31
Hotel reviews during the pandemic: Encouraging repeat customers to “speak up” through management response	31

Digitalization strategy adoption: The roles of key stakeholders, big data organizational culture, and leader commitment	31
Less delicious but more natural: The effect of the natural label in promoting ugly food consumption	30
Power of apologetic responses in online travel community	30
Customer verbal aggression and employee service sabotage: The mediating role of perceived discrimination	30
A multilevel synthesis of subjective and objective measures of foodservices in the experience process	30
Online food delivery services and consumers' purchase intention: Integration of theory of planned behavior, theory of perceived risk, and the elaboration likelihood model	30
Reshaping the central place hierarchy of the urban hotel industry through O2O e-commerce	30
Customers’ devaluation in hospitality organizations: A social learning perspective of customer-targeted knowledge hiding behavior	30
Consumers' affective needs matter: Open innovation through mining luxury hotels' online reviews	30
Words meet photos: How visual content impact rating	30
When and why do cuteness cues intensify the power of message framing in promoting pro-environmental behaviors?	30
Customers’ risk perception and dine-out motivation during a pandemic: Insight for the restaurant industry	30
Heterogeneous price adjustments among Airbnb hosts amid COVID-19: Evidence from Barcelona	29
Resourcefulness of chefs and food waste prevention in fine dining restaurants	29
Barista Diary: An autoethnography studying the operational experience of third-wave coffee shop baristas	29
Leadership styles and employee pro-environmental behavior in the tourism and hospitality industry: A cognitive-affective personality system perspective	29
Pay and benefit satisfaction, perceived organizational support, and turnover intentions: The moderating role of job variety	28
Nature-based solutions, mental health, well-being, price fairness, attitude, loyalty, and evangelism for green brands in the hotel context	28
Drivers of hotel guests’ choice of smart products: Applying a complexity theory involving TAM, technology readiness, TPB, and emotion factors	28
The effect of online restaurant menus on consumers’ purchase intentions during the COVID-19 pandemic	28
Innovativeness and corporate social responsibility in hospitality and tourism family firms: The role of family firm psychological capital	28
Assessing customer financial risk perception and attitude in the hotel industry: Exploring the role of protective measures against COVID-19	28
Consumers’ willingness to use the Metaverse for information search: An investigation of the underlying mechanism and critical determinants	27
Revisiting the effects of smile intensity on judgments of warmth and competence: The role of industry context	27
ESG management of hotel brands: A management strategy for benefits and performance	27
Why do consumers choose online food delivery services? A meta-analytic review	27
Role of trust in customer attitude and behaviour formation towards social service robots	27
Do authentic dimensions and customer knowledge affect overall authenticity and revisit intention via interacting gastronomic experience? Perspective on ethnic restaurants	27
Unlocking the potential of blockchain-based sharing economy in hospitality and tourism: A systematic review	27
Editorial Board	27
Evaluating impacts of the physical servicescape on satisfaction in cancer care waiting experiences	26
Editorial Board	26
Corrigendum to “Innovation in crisis. The role of leadership and dynamic capabilities for a more innovative hospitality industry” [Int. J. Hosp. Manag. 124 (2025) 103946]	26
What’s in it for them? The role of social curiosity and social needs in motivating and retaining hospitality employees	26
How the #MeToo movement affected sexual harassment in the hospitality industry: A U.S. case study	26
An interactive service recovery framework combining demand and supply approaches	26
Examining employees' affective and behavioral responses to internal crisis communication in times of COVID-19	25
When green meets gamification: A winning combo for hotel revisit intentions	25
Editorial Board	25
Reprint of: A healing touch: Understanding the ‘culture of hospitality’ in chiropractic clinics	25
How gendered language emerges in applicant materials and leadership descriptions in the hospitality industry: A text analysis study	25
Editorial Board	25
How does the career commitment of hospitality employees change across career stages? A multilevel investigation into occupational self-efficacy and family support	25
For my eyes only: The effect of supervisor nosiness on knowledge sharing behavior among restaurant workers	24
More than words: Understanding how valence and content affect review value	24
Immigrant hospitality workers: Familism, acculturation experiences, and perception of workplace	24
Perceived luxurious values and pay a price premium for Michelin-starred restaurants: A sequential mediation model with self-expansion and customer gratitude	24
ChatGPT or online review: Which is a better determinant of customers’ trust in Airbnb listings and stay intention?	24
Am I choosing the right career? The implications of COVID-19 on the occupational attitudes of hospitality management students	24
Why do they slack off in teamwork? Understanding frontline hospitality employees’ social loafing when faced with exploitative leadership	24
Which hotel services really matter to Muslim travelers? Developing and validating a multidimensional-continuum scale	24
New employee orientation, role-related stressors and conflict at work: Consequences for work attitudes and performance of hospitality employees	23
Contribution of corporate social responsibility studies to the intellectual structure of the hospitality and tourism literature	23
An exploration of the substitutions of British pub consumers during the COVID-19 crisis	23
Determinants of willingness to pay to stay at a green lodging facility	23
From click to fork: An empirical analysis of system and food quality influences in online meal kit consumption	23
Restaurants and COVID-19: What are consumers’ risk perceptions about restaurant food and its packaging during the pandemic?	23
Abusive supervision in commercial kitchens: Insights from the restaurant industry	23
When employees feel betrayed: The mediating role of psychological contract violation on nepotism and workplace commitment in the hotel industry	22
Attributes of satisfaction and dissatisfaction with online travel experiences in peer-to-peer platforms	22
Think crisis-think female？Female top management team member replacement in the hospitality and tourism firms	22
The impact of sustainability certifications on performance and competitive action in hotels	22
A moderated mediation model of despotic leadership and knowledge sabotage behavior	22
Exploring MCI and TPB in the context of self-driving robot food delivery services: A cross-national study	22
Effects of empowering leadership under boundary conditions in the hospitality industry	22
Enhancing tourism and hospitality organizations’ ESG via transformational leadership and employee pro-environmental behavior: The effect of organizational culture	22
Measuring the relational benefits of private club membership: A factor analytic evaluation	22
How do the risk perceptions of consumers affect the stock return volatility? The evidence from five hospitality firms	22
Walking the talk in diversity management: Exploring links between strategic statements, management practices, and external recognition	22
Occupational stigma and career commitment: Testing mediation and moderation effects of occupational self-esteem	21
Process vs. outcome: Effects of food photo types in online restaurant reviews on consumers’ purchase intention	21
Are you ready for robot services? Exploring robot-service adoption behaviors of hotel-goers	21
How to enhance hotel guests’ acceptance and experience of smart hotel technology: An examination of visiting intentions	21
Do job insecurity, anxiety and depression caused by the COVID-19 pandemic influence hotel employees’ self-rated task performance? The moderating role of employee resilience	21
Workplace romance across different industries with a focus on hospitality and leisure	21
Robotic employees vs. human employees: Customers’ perceived authenticity at casual dining restaurants	21
Servant leadership elevates supervisor-subordinate guanxi: An investigation of psychological safety and organizational identification	21
Exploring the motivations to use online meal delivery platforms: Before and during quarantine	21
Deep learning mechanism and big data in hospitality and tourism: Developing personalized restaurant recommendation model to customer decision-making	21
Put on your sunglasses and smile: The secret of Airbnb hosts’ profile photos?	21
The menu: Private chef dining experienscape in the sharing economy	20
Bridging the gap: An interview study on frontline employee responses to restaurant technology	20
The effect of customer incivility on employees' turnover intention in hospitality industry: A chain mediating effect of emotional exhaustion and job satisfaction	20
The aftermath of the corona virus pandemic	20
The demand for safety measures in the hospitality industry: Changes over three phases of a pandemic	20
Editorial Board	20
How does work autonomy in human-robot collaboration affect hotel employees’ work and health outcomes? Role of job insecurity and person-job fit	19
Healing experiences at resort hotels (HERH): Conceptualization and scale development	19
Understanding the motivation behind new mothers' choice of postpartum wellness hotels: Scale development and validation	19
Editorial Board	19
Who we are and what we do: The relevance of green organizational identity in understanding environmental performance	19
The impact of Corporate Sociopolitical Activism (CSA) on brand attitude	19
Traveling with pets and staying at a pet-friendly hotel: A combination effect of the BRT, TPB, and NAM on consumer behaviors	19
Generalist vs. specialist CEOs: Towards an understanding of CSR scheme in the restaurant industry	19
Owned media or earned media? The influence of social media types on impulse buying intention in internet celebrity restaurants	19