International Journal of Hospitality Management

Article	Citations
Does perceived yuanfen impact Chinese customers’ hotel ratings?	212
The power of sound: The impact of auditory features in hotel short influencer-generated videos on viewer engagement	176
Look before you leap: Comparison and profiles of hotel price determinants in four European markets	171
Decoding the information quantity-quality paradox: How eWOM volume influences consumption value uncertainties	155
Impact of customer incivility on restaurant employee stress spread and turnover: COVID-19 vaccination mandate	147
Decoding the shared pathways of consumer technology experience in hospitality and tourism: A meta-analysis	138
Crisis-driven innovation in hospitality: How do international hotel chains innovate to recover from a global crisis?	123
Ghost kitchens on the rise: Effects of knowledge and perceived benefit-risk on customers’ behavioral intentions	123
Enhancing the sustainability of food waste management practices in emerging economies’ hospitality industry through SECA multi-criteria group decision-making	115
Developing creative service ideas through hotel customer engagement for open innovation: Focused on empowerment and motivation processes	115
Antecedents and consequences of service staff’s advice-giving frequency on diners’ overordering behavior	113
Corrigendum to “Innovation in crisis. The role of leadership and dynamic capabilities for a more innovative hospitality industry” [Int. J. Hosp. Manag. 124 (2025) 103946]	111
You are what you speak: Influence of future time reference (FTR) in healthy menu promotion	96
Residents’ sense of safety in senior living communities: A conceptual paper	96
Improving travel experience for hotel guests: Policy recommendations for pet-friendly hotels	94
How can foodstagramming improve dining outcomes? A normative focus perspective	91
The importance of information quality according to the type of employee in the airline industry: Robot versus human	90
Managers’ perspectives on restaurant food waste separation intention: The roles of institutional pressures and internal forces	86
What can hotels learn from the last recovery? Examining hotel occupancy rate and the guest experience	86
Consumers’ willingness to use the Metaverse for information search: An investigation of the underlying mechanism and critical determinants	85
Intelligence and humanness as key drivers of service value in Generative AI chatbots	82
Twenty-two years of International Journal of Hospitality Management: A bibliometric analysis 2000–2021	82
The influence of baby boomers’ perceptions of well-being on their plan to age-in-place post-retirement	81
The effect of hospitableness on positive emotions, experience, and well-being of hospital patients	80
The role of perceived risk and information security on customers' acceptance of service robots in the hotel industry	74

Drivers of hotel guests’ choice of smart products: Applying a complexity theory involving TAM, technology readiness, TPB, and emotion factors	73
The effect of hotel brand affiliation on commercial mortgage loan underwriting in the lodging sector	71
Ethical leadership in tourism and hospitality management: A systematic literature review and research agenda	70
The impact of quantitative and qualitative job insecurity on employees’ mental health and critical work-related performance: Exploring the role of employability and gender differences	69
Customer satisfaction and loyalty with online consumer reviews: Factors affecting revisit intentions	69
Unpacking the link between servant leadership and followers’ helping behavior: The mediating role of followers’ servant attitude and the moderating effect of relational identity	68
Editorial Board	68
Editorial Board	68
Food and wine resources as co-experiential attributes: A qualitative investigation across eight countries	67
Clarifying the effect of green demarketing on sustainable performance in the service industry: Does green learning matter?	67
Let Me Engage You: Peer engagement behaviour on peer-to-peer platforms	66
The Gen Z attitude-behavior gap in sustainability-framed eWOM: A generational cohort theory perspective	65
Food delivery application quality in customer brand loyalty formation: Identifying its antecedent and outcomes	65
Exploring MCI and TPB in the context of self-driving robot food delivery services: A cross-national study	64
A research agenda for occupational safety, health, & well-being in hospitality & tourism management	62
When employees feel betrayed: The mediating role of psychological contract violation on nepotism and workplace commitment in the hotel industry	62
Returns to scale, technical and efficiency changes in the Spanish hotel industry using technological heterogeneity models	62
Formal versus casual: How do customers respond to service robots’ uniforms? The roles of service type and language style	60
Service Experience and Customers’ eWOM Behavior on Social Media Platforms: The Role of Platform Symmetry	60
AI-generated recommendations: Roles of language style, perceived AI human-likeness, and recommendation agent	59
Editorial Board	57
Driving human-robot value co-creation in hospitality: The role of artificial empathy	57
Examining employees' affective and behavioral responses to internal crisis communication in times of COVID-19	56
An empirical investigation of wine sales as a driver of financial performance in restaurants: Insights from real-world sales data	56
The progressive impact of career calling on voice behaviors through learning goal orientation: A moderated mediation model with affect spin	53
Reprint of: A healing touch: Understanding the ‘culture of hospitality’ in chiropractic clinics	53
Leader aggressive humor and hospitality employees’ time theft: The roles of ego depletion and self-compassion	53
Team leader humility and team proactive customer service behavior: A regulatory focus perspective	52
A healing touch: Understanding the ‘culture of hospitality’ in chiropractic clinics	51
Taste, trend, and turmoil: Tracking the life cycle of internet-famous restaurants through customer satisfaction	51
Does consumers’ reveal engagement behaviours in artificial intelligence (AI)-based technologies? The dynamics of perceived value and self-congruence	50
The impact of sustainability certifications on performance and competitive action in hotels	49
A qualitative assessment of hotel employee engagement in anti-human-trafficking initiatives	49
Process vs. outcome: Effects of food photo types in online restaurant reviews on consumers’ purchase intention	49
Think crisis-think female？Female top management team member replacement in the hospitality and tourism firms	49
Owned media or earned media? The influence of social media types on impulse buying intention in internet celebrity restaurants	48
How does COVID-19 differ from previous crises? A comparative study of health-related crisis research in the tourism and hospitality context	48
Negative signals on Peer-to-Peer platforms: The impact of cancellations on host performance across different property types	48
Immigrant hospitality workers: Familism, acculturation experiences, and perception of workplace	48
Are you ready for robot services? Exploring robot-service adoption behaviors of hotel-goers	46
Individual-, task-, and technology-fit perspective of autonomous delivery robots confirmation and adoption in smart cities	46
Understanding the value of host-guest intimacy behind online reviews of Airbnb	46
The impact of management structure on guest satisfaction in chain-affiliated hotels and the moderating influence of chain scale	46
Deep learning mechanism and big data in hospitality and tourism: Developing personalized restaurant recommendation model to customer decision-making	46
Entrepreneurial orientation, board tenure and the financial performance of hospitality firms	45
Analyzing consumer decision-making patterns in online restaurant selection: A study of information processing styles on yelp	45
What makes employees provide quality service? The role of employee customer-oriented perspective taking	45
When employees feel envy: The role of psychological capital	44
Research note: The effects of perceived sustainability on customer emotions in the restaurant context	44
Which reviewers are honest and caring? The effect of constructive and prosocial information on the perceived credibility of online reviews	44

Unravelling the influence of service failure on negative customer engagement: The moderating role of service recovery	44
Corrigendum to “What makes customers “Click”? An analysis of hotel list content using deep learning” [Int. J. Hosp. Manag. 114 (2023) 103581]	43
The unexpected sales boost of the rating gap and review gap for hotels: An expectation confirmation perspective	43
Should I admit my wrongdoings? Examining stealing thunder in the context of performance evaluations	43
Proposing a Bayesian hierarchical growth curve model (BHGCM) for tourism and hospitality research	43
Building middle-range theories using case studies in hospitality management	42
Discovery of smart hotels’ competitiveness based on online reviews	42
Resource sharing with local partners: How do hotels benefit?	41
The self-regulatory role of trait mindfulness in workplace bullying, hostility and counterproductive work behaviours among hotel employees	41
Unleashing employee potential: The effects of customer-empowering behaviors on job crafting in hospitality industries	41
A systematic review of solo dining research	41
The effect of job abundance on tourism employee turnover	41
Determinants of consumer intention to use smart food lockers during COVID-19: A multi-method approach	41
What influences restaurant dining out and diners’ self-protective intention during the COVID-19 pandemic: Applying the Protection Motivation Theory	40
Digital or physical satisfaction? The effects of consumers’ digital intentions and physical experiences on revisiting the restaurants.	39
Adoption of semiautonomous food delivery robots: Employee experiences and workplace adaptation	39
Lean management in hotels: Where we are and where we might go	39
Online brand detraction in an online opinion platform	39
Are co-created green initiatives more appealing than firm-created green initiatives? Investigating the effects of co-created green appeals on restaurant promotion	39
Workplace fun and employees’ service innovative behavior: The role of task crafting and manager support for fun	38
Transformational leadership and innovative work behavior: The role of identification, voice and innovation climate	38
Inflated positivity: The influence of the two-way review system on consumer ratings in the sharing economy	37
Fear of COVID-19 and employee mental health in quarantine hotels: The role of self-compassion and psychological resilience at work	37
Customer word-of-mouth for generative AI: Innovation and adoption in hospitality and tourism	37
Why do hotel frontline employees use service robots in the workplace? A technology affordance theory perspective	37
Soft brand or independent? Evidence from the first decade of the soft branding, strategy in the U.S. market	36
Business strategies and financial reporting complexity in hospitality firms	36
Preference for assistance from service robots or human staff？The impact of social exclusion experience	36
Editorial Board	36
Toward understanding healthcare hospitality and the antecedents and outcomes of patient-guest hospital-hotel choice decisions: A scoping review	36
The role of green shared vision in building organizational citizenship behavior for sustainability: A serial multiple mediation model	35
Hospitality to healthcare: Patient Experience Academy, a successful alliance between the ChristianaCare Health System and the University of Delaware	35
Servant leadership, ideology-based culture and job outcomes: A multi-level investigation among hospitality workers	34
Intangible cues in hospitality: Emotional and behavioral effects of ambient scents in high-end restaurants	34
Consumers’ willingness to pay for information transparency at casual and fine dining restaurants	34
Innovative business strategies, corporate performance, and firm value in the travel and leisure industry	34
Investigating the effects of digital platform participation on B&B performance: An organizational learning perspective	34
Importance-performance analysis of socially sustainable practices in U.S. restaurants: A consumer perspective in the quasi-post-pandemic context	34
Creating a hospitable hospital: How colors, music, and scent in the servicescape reduce rumination and enhance the patient waiting experience	33
Evaluating the influence of Airbnb listings’ descriptions on demand	33
The emotional consumer: Sustainable luxury choices amid climate change	33
Maximizing restaurant profitability: A complementarity approach	33
Energy conservation in large-sized hotels: Insights from a developing country	33
Organizational characteristics, ethical leadership, and employee job performance: An investigation from the lenses of appraisal responses to the behavioral outcomes model	33
Setting the Course: CEO Beliefs as the North Star in the Hotel-OTA Relationship	33
Competition and restaurant online review manipulations: A dynamic panel data analysis	33
The effect of menu design on consumer behavior: A meta-analysis	32
Should I stay or should I go?: The impact of socially responsible human resources management practices on hospitality employees	32
The laws of attraction: Role of green human resources, culture and environmental performance in the hospitality sector	32
How chefs develop the practice to manage food waste in professional kitchens	32
Should we be responsible to their society? Corporate social responsibility of Chinese-owned restaurants in Malaysia	32
Investigating the use experience of restaurant service robots: the cognitive–affective–behavioral framework	31
How observed customer mistreatment of supervisors affects employees’ service sabotage: A cross-cultural examination from the deontic justice theory	31
Examining the direct and interaction effects of picture color cues and textual cues related to color on accommodation-sharing platform rental purchase	31
Give it 110 percent: The sequential nexus between green supervisor support, green descriptive norm, green self-efficacy, and green behavior	31
The effects of empowering leadership on employee adaptiveness in luxury hotel services: Evidence from a mixed-methods research	31
Editorial Board	30
An fsQCA analysis of service quality for hotel customer satisfaction	30
Editorial Board	30
Qualitative job insecurity, emotional exhaustion and their effects on hotel employees’ job embeddedness: The moderating role of perceived organizational support	30
To share or not to share? A double-edge effect of narcissism on knowledge sharing in hospitality	29
Investigating the moderating role of utilitarian function and environmental identity in consuming insect-based food in restaurants	29
Editorial Board	29
The eyes have it: How do gender cues in wine labels influence U.S. women wine consumers?	29
Coopetition strategies for competitive intelligence practices-evidence from full-service hotels	29
Enabling the foodservice industry to transition consumers toward plant-based meat alternatives: A behavioral reasoning perspective	29
Riding on uncertainty: Leveraging human agents and service robots during service delivery	28
Assertive or non-assertive? How self-concept clarity influences customers’ responses to advertising messages	28
The impact of self-disclosure between a golf caddie and a golfer on their relationship improvement: Focusing on the social penetration theory	28
Investigating the influence of thriving at work on hotel employees’ service performance with the moderating effect of leader-member exchange	28
An augmented–depleted framework of AI awareness: Concept expansion and scale development	28
Is tipping just a game? Applying game theory to restaurant tipping behavior	28
Developing a taxonomy of motivations for foodstagramming through photo elicitation	28
Risk reduction effect of hospitality philanthropic giving: Theoretical framework and empirical evidence	28
The impact of Airbnb’s competitive pricing on traveler spending at destinations	27
The more diverse, the better? Exploring the moderating role of hospitality top management team diversity on CSR-FP link	27
The fear of being infected and fired: Examining the dual job stressors of hospitality employees during COVID-19	27
How mentors inspire affective commitment in newcomers: The roles of servant leadership, psychological capital, and feedback-seeking behavior	27
The dark side of artificial intelligence in service: The “watching-eye” effect and privacy concerns	27
Developing an integrated resort’s (IR) environmental, social, and corporate governance (ESG) measurement scale	27

Test of a moderated mediation model of green human resource management, workplace spirituality, environmental commitment, and green behavior	27
Don’t expect robots to be creative: Why and when organizational dehumanization is a creativity killer	27
Human-robot collaboration and planned resilience for the financial and environmental success of green hotels	26
The impacts of cultural intelligence and emotional labor on the job satisfaction of luxury hotel employees	26
Proactivity or passivity? An investigation of the effect of service robots’ proactive behaviour on customer co-creation intention	26
Investigating consumers’ perceived benefits and risks of meal-kit delivery service	26
Redoing gender: How women in the hospitality industry challenge Chinese hegemonic gender discourse	26
Links between cue combinations of physical environments and consumer satisfaction in themed restaurants from a systematic approach–avoidance perspective	26
Applications of disruptive digital technologies in hotel industry: A systematic review	25
Large sample evidence on tipping rates in the restaurant industry: A comprehensive study	25
Event attendees’ crafting behaviors for AI-powered autonomous driving at events: A monitor and acceptance theory perspective	25
Comprehensive examination of online reviews divergence over time and platform types	25
Artificial intelligence in tourism and hospitality: Bibliometric analysis and research agenda	25
Enhancing service recovery satisfaction with chatbots: The role of humor and informal language	25
‘Commensal scenes’: Problematizing presence in restaurants in the digital age	25
Online food delivery: A systematic synthesis of literature and a framework development	25
Job embeddedness in hospitality and tourism scholarship: Past, present, and future research agenda	25
Navigating mixed and simultaneous embeddedness: A case study of refugee entrepreneurship in the restaurant industry	25
Digital transformation and hospitality management competencies: Toward an integrative framework	24
Narrowing the intention-behavior gap: The impact of hotel green certification	24
The role of chefs’ creativity in food waste management in professional kitchens	24
Artificial Intelligence (AI) in Human Resource Management (HRM): A driver of organizational dehumanization and negative employee reactions	24
Redefining in-room amenities for hotel staycationers in the new era of tourism: A deep dive into guest well-being and intentions	24
Capital structure of hospitality and tourism-related firms: Unveiling the impact of COVID-19 pandemic on European firms with different size and ownership structure	24
Food delivery now or later: The match-up effect of purchase timeframe and review recency	24
Editorial Board	24
When leaders conceal: The influence of supervisor knowledge hiding on subordinates’ perceived employability in hospitality	24
When proactive employees meet the autonomy of work—A moderated mediation model based on agency theory and job characteristics theory	24
Reprint of: Instilling the core tenets of hospitality in healthcare services: The role of service assurance and social presence	24
Working with service robots? A systematic literature review of hospitality employees’ perspectives	24
How and when do marketing analytics pay off in the travel and tourism industry? The role of marketing agility and fit perspective	24
Reputation or brand: The causes of asymmetric responses to hotel price promotions	24
How to stay competitive: An innovative concept to assess the business competitiveness using online restaurant reviews	23
Fear and poor mental health among workers during the global cruise tourism crisis: Impact of low employability and family support	23
Food choice motives and dining-out leftover prevention behavior: Integrated perspectives of planned behavior and norm activation	23
Measuring the effect of infectious disease-induced uncertainty on hotel room demand: A longitudinal analysis of U.S. hotel industry	23
Seeing isn't always believing: Exploring the influence of misleading photos on consumer responses in hotel industry	23
Building resilience in hotels: Unveiling the nexus of entrepreneurial orientation, firm performance and fear of crisis	23
Attributes of pet-friendly hotels: What matters to consumers?	23
Impact of the rating system on sentiment and tone of voice: A Booking.com and TripAdvisor comparison study	23
Unveiling the Nexus: Service robot support and proactive customer service performance in hospitality industry	23
The effects of the professionalization of hosting on service quality: Towards quality standards and certifications within the short-term rental market	23
How self-gratification and social values shape revisit intention and customer loyalty of Airbnb customers	23
Emotional intelligence in tourism and hospitality: A bibliometric analysis	23
Price fairness perception on online food service platforms: A data-driven approach using fsQCA and machine learning	22
The relationships between supervisor-subordinate guanxi, perceived supervisor autonomy support, autonomous motivation, and employee job satisfaction: Evidence from international hotel chains in China	22
A behavioral study of food delivery service by drones: Insights from urban and rural consumers	22
Consumers acceptance of service robots in hotels: A meta-analytic review	22
Pet influencers on social media: The joint effect of message appeal and narrator	22
Customer verbal aggression and employee service sabotage: The mediating role of perceived discrimination	21
Systematic review of review research in hospitality and tourism: Updates from 2017 to 2023	21
Differential leadership and hospitality employees’ in-role performance: The role of constructive deviance and competitive climate	21
Hotel reviews during the pandemic: Encouraging repeat customers to “speak up” through management response	21
Does crowdedness affect consumers’ food consumption and nutrients intake in restaurant environments? A cross-city analyses from China	21
Rethinking common ingroup identity model in minority restaurant messages: The moderating role of moral identity	21
Innovativeness and corporate social responsibility in hospitality and tourism family firms: The role of family firm psychological capital	21
Recognise me or pay me? How rewards for online restaurant reviews impact continuity: A cross-country investigation	21
Why should we try upcycled food? An exploratory study in East Asian and Western contexts	21
Furry friends welcome! Investigating dog-owners’ perceived value of dining out with their pets	21
The dual lens of authenticity and likability: The effect of cultural familiarity on consumer responses to ethnic foods	20
Cross-border mergers and acquisitions activity in the tourism industry: A spatial econometrics analysis	20
Simplifying the complex: 10-K readability and asset structure	20
How sensory perceptions and sensory brand experience influence customer behavioral intentions in the context of cartoon-themed restaurants	20
Social bonds in family-run hotels – A driver for innovation in response to external disruptions?	20
Editorial Board	20
The nexus between green HRM, employee well-being, and citizenship behavior: Exploring the mediating role of employee sustainability and motivation	20
Relationship between technology readiness, AI adoption and value creation in hospitality industry: Moderating role of technological turbulence	20
Less delicious but more natural: The effect of the natural label in promoting ugly food consumption	20
A bibliometric analysis of intellectual capital research in the hospitality and tourism business setting	19
The blessing or curse of workplace friendship: Mediating role of organizational identification and moderating role of political skills	19
The saturation effect in hotel managerial response	19
Resilience agility in tourism and hospitality: Empirical research using 3D modelling	19
Top management gender diversity and environmental performance: Evidence from hospitality and tourism industry	19
Coworker support in a sexual harassment climate: A conservation of resources perspective	19
Towards sustainable servicescape – tourists’ perspectives of accommodation service attributes	19
Heterogeneous price adjustments among Airbnb hosts amid COVID-19: Evidence from Barcelona	19
Why do consumers choose online food delivery services? A meta-analytic review	19
The effects of recovery experiences on hotel employees’ subjective well-being, organizational citizenship behavior, and task performance	19
Words meet photos: How visual content impact rating	19
Digital natives on the rise: A systematic literature review on generation Z's engagement with RAISA technologies in hospitality services	19
Barista Diary: An autoethnography studying the operational experience of third-wave coffee shop baristas	19
Does bullying reduce occupational commitment in hospitality employees? Mixed empirical evidence from resource conservation theory and embodied cognition perspectives	18
The evolution of artificial empathy in the hospitality metaverse era	18
Online food delivery services and consumers' purchase intention: Integration of theory of planned behavior, theory of perceived risk, and the elaboration likelihood model	18
The development of a calling by hospitality employees during an extreme event	18
Which hotel services really matter to Muslim travelers? Developing and validating a multidimensional-continuum scale	18
Unraveling the dynamic and contingency mechanism between service experience and customer engagement with luxury hotel brands	18
Information and communication technology availability demand and leadership behavior: A daily diary experience sampling method analysis	18
Politics and dinner tables do mix! exploring the role of consumers’ political orientation in plant-based food promotion at restaurants	18
Satisfaction with life and perception of healthcare services	18
Attributes of satisfaction and dissatisfaction with online travel experiences in peer-to-peer platforms	18
Understanding the experience and meaning of app-based food delivery from a mobility perspective	18
Ownership and innovation in the hospitality industry	18
Nexus of customer adaptation to mannequins with visit intention to full-service restaurants: Role of spatial layout	18
Measuring the relational benefits of private club membership: A factor analytic evaluation	17