OOIR: Observatory of International Research

Papers

(The H4-Index of International Journal of Hospitality Management is 60. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-02-01 to 2025-02-01.)

Article	Citations
Effective use of online review systems: Congruent managerial responses and firm competitive performance	330
A conceptual research: The regulatory role of peer-to-peer engagement behaviors	240
The saturation effect in hotel managerial response	195
Editorial Board	190
Reprint of: Satisfaction with life and perception of healthcare services	174
Employee resilience and mentoring functions as moderators of the relationship between workplace hazing and affective organizational commitment	172
Improvising resilience: The unfolding of resilient leadership in COVID-19 times	163
Are consumers more attracted to restaurants featuring humanoid or non-humanoid service robots?	161
The signaling and reputational effects of customer ratings on hotel revenues: Evidence from TripAdvisor	152
Eco-friendly hotel stay and environmental attitude: A value-attitude-behaviour perspective	151
Can proactivity translate to creativity? Examinations at individual and team levels	147
Predicting hospitality employees’ safety performance behaviors in the COVID-19 pandemic	131
Impact of the COVID-19 pandemic on management-level hotel employees’ work behaviors: Moderating effects of working-from-home	127
Effects of the new COVID-19 normal on customer satisfaction: Can facemasks level off the playing field between average-looking and attractive-looking employees?	127
The Effect of COVID-19 on hotel booking intentions: Investigating the roles of message appeal type and brand loyalty	120
Going beyond the curve: Strategic measures to recover hotel activity in times of COVID-19	118
Navigating Grant Program Representative Bias: Insights from Paycheck Protection Program for Hospitality SMEs and Entrepreneurs	117
Hotel reviews during the pandemic: Encouraging repeat customers to “speak up” through management response	116
Decoding the information quantity-quality paradox: How eWOM volume influences consumption value uncertainties	115
Does employer branding facilitate the retention of healthcare employees? A mediation moderation study through organisational identification, psychological involvement, and employee loyalty	109
The antecedents of family firms’ resilience to crisis in hospitality and tourism	107
When diversity leads to divided teams: A multi-level moderated mediation model of team faultlines and employee engagement	106
Preference for utilitarian or hedonic value options during a pandemic crisis: The moderation effects of childhood socioeconomic status and sensation-seeking	105
The motivations of visiting upscale restaurants during the COVID-19 pandemic: The role of risk perception and trust in government	104
Digital natives on the rise: A systematic literature review on generation Z's engagement with RAISA technologies in hospitality services	104

Effects of leader behaviors on extra-role proactive service: The role of cultural tightness-looseness	103
The effect of hospitableness on positive emotions, experience, and well-being of hospital patients	101
Anxious hotel employees in China: Engaged or exhausted? Multiple effects of workplace anxiety	97
Improving travel experience for hotel guests: Policy recommendations for pet-friendly hotels	93
Customer verbal aggression and employee service sabotage: The mediating role of perceived discrimination	93
How rainy-day blues affect customers’ evaluation behavior: Evidence from online reviews	92
Customers’ intention to compliment and complain via AI-enabled platforms: A self-disclosure perspective	92
Overcoming the unprecedented: Micro, small and medium hospitality enterprises under COVID-19	90
The blessing or curse of workplace friendship: Mediating role of organizational identification and moderating role of political skills	88
The impact of quantitative and qualitative job insecurity on employees’ mental health and critical work-related performance: Exploring the role of employability and gender differences	87
Who spoils the barrel? Negative spillover effect on competitor brands during food crises	85
The hospitable thought that counts: An emerging theory of “AI consciousness” in genuine hospitality	81
When and why do cuteness cues intensify the power of message framing in promoting pro-environmental behaviors?	80
Why should we try upcycled food? An exploratory study in East Asian and Western contexts	77
Words meet photos: How visual content impact rating	74
An empathy lens into peer service providers: Personal versus commercial hosts	74
The effect of perceived error stability, brand perception, and relationship norms on consumer reaction to data breaches	73
Why can customer incivility be contagious in the service context? A resource scarcity perspective	73
The importance of information quality according to the type of employee in the airline industry: Robot versus human	73
A cross-cultural comparison of peer-to-peer accommodation experience: A mixed text mining approach	71
Effects of offering incentives for reviews on trust: Role of review quality and incentive source	71
Why am I satisfied? See my reviews – Price and location matter in the restaurant industry	69
A bibliometric analysis of intellectual capital research in the hospitality and tourism business setting	68
A multilevel study on preferences for self-service technology versus human staff: Insights from hotels in China	67
Power of apologetic responses in online travel community	66
Intellectual landscape and emerging trends of big data research in hospitality and tourism: A scientometric analysis	66
Differential leadership and hospitality employees’ in-role performance: The role of constructive deviance and competitive climate	64
Supply chain resilience in the tourism and hospitality industry: A comprehensive examination of driving and restraining forces	64
Does perceived yuanfen impact Chinese customers’ hotel ratings?	63
Conversational AI chatbots as counselors for hospitality employees	63
Entrepreneurial orientation and firm performance: The role of advice seeking in the tourism and hospitality industry	62
A multilevel synthesis of subjective and objective measures of foodservices in the experience process	61
Crisis-driven innovation in hospitality: How do international hotel chains innovate to recover from a global crisis?	61
Depletion of psychological, financial, and social resources in the hospitality sector during the pandemic	61
The effect of hotel brand affiliation on commercial mortgage loan underwriting in the lodging sector	60