OOIR: Observatory of International Research

Papers

(The H4-Index of International Journal of Hospitality Management is 56. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2022-08-01 to 2026-08-01.)

Article	Citations
Corrigendum to “Innovation in crisis. The role of leadership and dynamic capabilities for a more innovative hospitality industry” [Int. J. Hosp. Manag. 124 (2025) 103946]	278
The influence of baby boomers’ perceptions of well-being on their plan to age-in-place post-retirement	181
Impact of Japanese hospitality—Omotenashi—on customers’ experiences and their loyalty to restaurants	148
The importance of information quality according to the type of employee in the airline industry: Robot versus human	136
Impact of customer incivility on restaurant employee stress spread and turnover: COVID-19 vaccination mandate	135
Twenty-two years of International Journal of Hospitality Management: A bibliometric analysis 2000–2021	131
Crisis-driven innovation in hospitality: How do international hotel chains innovate to recover from a global crisis?	130
Residents’ sense of safety in senior living communities: A conceptual paper	119
Antecedents and consequences of service staff’s advice-giving frequency on diners’ overordering behavior	117
Does perceived yuanfen impact Chinese customers’ hotel ratings?	114
You are what you speak: Influence of future time reference (FTR) in healthy menu promotion	109
Serving as a career? Professional identity and long-term career development among Israeli waiters	107
Decoding the information quantity-quality paradox: How eWOM volume influences consumption value uncertainties	105
Cultivating intention to stay: A cross-cultural exploration of leadership and ethical climates in hotel industry	102
Paying premiums for humanoid service robots in hospitality: What are the key determinants?	101
The impact of quantitative and qualitative job insecurity on employees’ mental health and critical work-related performance: Exploring the role of employability and gender differences	99
Improving travel experience for hotel guests: Policy recommendations for pet-friendly hotels	96
The effect of hospitableness on positive emotions, experience, and well-being of hospital patients	95
The power of sound: The impact of auditory features in hotel short influencer-generated videos on viewer engagement	95
Hotel managers' sleep quality, ethical leadership, and hotel employees' proactive behavior	89
Customer satisfaction and loyalty with online consumer reviews: Factors affecting revisit intentions	87
Intelligence and humanness as key drivers of service value in Generative AI chatbots	85
Managers’ perspectives on restaurant food waste separation intention: The roles of institutional pressures and internal forces	85
How can foodstagramming improve dining outcomes? A normative focus perspective	83
Caught between comfort and conscience: Hotel guests’ ambivalence towards sustainability practices during leisure stay and their customer citizenship behavior	79

Spa social responsibility as a quality signal: Building customer loyalty through ethical and sustainable practices	79
Enhancing the sustainability of food waste management practices in emerging economies’ hospitality industry through SECA multi-criteria group decision-making	79
Ethical leadership in tourism and hospitality management: A systematic literature review and research agenda	78
Consumers’ willingness to use the Metaverse for information search: An investigation of the underlying mechanism and critical determinants	76
Look before you leap: Comparison and profiles of hotel price determinants in four European markets	76
Drivers of hotel guests’ choice of smart products: Applying a complexity theory involving TAM, technology readiness, TPB, and emotion factors	76
Decoding the shared pathways of consumer technology experience in hospitality and tourism: A meta-analysis	75
How pet-owning restaurant customers’ experiences shape their emotional reactions: evidence from PLS-SEM and text mining	73
The role of perceived risk and information security on customers' acceptance of service robots in the hotel industry	73
A healing touch: Understanding the ‘culture of hospitality’ in chiropractic clinics	73
Reprint of: A healing touch: Understanding the ‘culture of hospitality’ in chiropractic clinics	72
Editorial Board	72
Editorial Board	68
Resilience as a process: Long term effects of COVID-19 interventions	65
Editorial Board	65
Examining the ethical consequences of misleading communication in hospitality industry greenwashing crises	64
Returns to scale, technical and efficiency changes in the Spanish hotel industry using technological heterogeneity models	64
Understanding the value of host-guest intimacy behind online reviews of Airbnb	63
Let Me Engage You: Peer engagement behaviour on peer-to-peer platforms	62
Clarifying the effect of green demarketing on sustainable performance in the service industry: Does green learning matter?	62
Food and wine resources as co-experiential attributes: A qualitative investigation across eight countries	62
Exploring MCI and TPB in the context of self-driving robot food delivery services: A cross-national study	61
An integrated model of cannabis-infused food and beverage consumption in the USA based on the protection motivation theory and the value-attitude-behavior model	61
An empirical investigation of wine sales as a driver of financial performance in restaurants: Insights from real-world sales data	59
Understanding the relationship between eco-certification and hotel performance: A longitudinal analysis of two comparable hotels	57
Owned media or earned media? The influence of social media types on impulse buying intention in internet celebrity restaurants	57
The progressive impact of career calling on voice behaviors through learning goal orientation: A moderated mediation model with affect spin	57
Taste, trend, and turmoil: Tracking the life cycle of internet-famous restaurants through customer satisfaction	57
Customer collaboration and firm outcomes in hospitality: A contingency perspective on knowledge integration and contextual factors	57
Examining employees' affective and behavioral responses to internal crisis communication in times of COVID-19	56
Entrepreneurship in the hospitality and tourism industry: A clustered research agenda	56