OOIR: Observatory of International Research

Papers

(The H4-Index of International Journal of Hospitality Management is 57. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-03-01 to 2025-03-01.)

Article	Citations
Effective use of online review systems: Congruent managerial responses and firm competitive performance	240
Editorial Board	195
Reprint of: Satisfaction with life and perception of healthcare services	190
Employee resilience and mentoring functions as moderators of the relationship between workplace hazing and affective organizational commitment	180
Are consumers more attracted to restaurants featuring humanoid or non-humanoid service robots?	174
The signaling and reputational effects of customer ratings on hotel revenues: Evidence from TripAdvisor	152
Eco-friendly hotel stay and environmental attitude: A value-attitude-behaviour perspective	151
Impact of the COVID-19 pandemic on management-level hotel employees’ work behaviors: Moderating effects of working-from-home	137
Effects of the new COVID-19 normal on customer satisfaction: Can facemasks level off the playing field between average-looking and attractive-looking employees?	127
The Effect of COVID-19 on hotel booking intentions: Investigating the roles of message appeal type and brand loyalty	123
Going beyond the curve: Strategic measures to recover hotel activity in times of COVID-19	120
Does employer branding facilitate the retention of healthcare employees? A mediation moderation study through organisational identification, psychological involvement, and employee loyalty	119
Decoding the information quantity-quality paradox: How eWOM volume influences consumption value uncertainties	119
The antecedents of family firms’ resilience to crisis in hospitality and tourism	118
Preference for utilitarian or hedonic value options during a pandemic crisis: The moderation effects of childhood socioeconomic status and sensation-seeking	112
Digital natives on the rise: A systematic literature review on generation Z's engagement with RAISA technologies in hospitality services	107
The motivations of visiting upscale restaurants during the COVID-19 pandemic: The role of risk perception and trust in government	106
The effect of hospitableness on positive emotions, experience, and well-being of hospital patients	105
Fine-dining in prisons: Online TripAdvisor reviews of The Clink training restaurants	104
Improving travel experience for hotel guests: Policy recommendations for pet-friendly hotels	104
Customers’ intention to compliment and complain via AI-enabled platforms: A self-disclosure perspective	103
Overcoming the unprecedented: Micro, small and medium hospitality enterprises under COVID-19	101
The blessing or curse of workplace friendship: Mediating role of organizational identification and moderating role of political skills	100
Who spoils the barrel? Negative spillover effect on competitor brands during food crises	96
The hospitable thought that counts: An emerging theory of “AI consciousness” in genuine hospitality	96

Why should we try upcycled food? An exploratory study in East Asian and Western contexts	93
Why can customer incivility be contagious in the service context? A resource scarcity perspective	90
The effect of perceived error stability, brand perception, and relationship norms on consumer reaction to data breaches	89
The importance of information quality according to the type of employee in the airline industry: Robot versus human	85
Effects of offering incentives for reviews on trust: Role of review quality and incentive source	83
Towards sustainable servicescape – tourists’ perspectives of accommodation service attributes	82
The effects of over-service on restaurant consumers’ satisfaction and revisit intention	81
Why am I satisfied? See my reviews – Price and location matter in the restaurant industry	79
A bibliometric analysis of intellectual capital research in the hospitality and tourism business setting	77
A multilevel study on preferences for self-service technology versus human staff: Insights from hotels in China	77
Supply chain resilience in the tourism and hospitality industry: A comprehensive examination of driving and restraining forces	74
Conversational AI chatbots as counselors for hospitality employees	73
Does perceived yuanfen impact Chinese customers’ hotel ratings?	73
Entrepreneurial orientation and firm performance: The role of advice seeking in the tourism and hospitality industry	73
Differential leadership and hospitality employees’ in-role performance: The role of constructive deviance and competitive climate	73
Crisis-driven innovation in hospitality: How do international hotel chains innovate to recover from a global crisis?	71
The interaction between individual cultural values and the cognitive and social processes of global restaurant brand equity	69
The impact of the challenge and hindrance stress on hotel employees interpersonal citizenship behaviors: Psychological capital as a moderator	68
Managing customers’ undesirable responses towards hospitality service brands during service failure: The moderating role of other customer perception	67
Rapid responding to the COVID-19 crisis: Assessing the resilience in the German restaurant and bar industry	67
Responses to COVID-19: The role of performance in the relationship between small hospitality enterprises’ resilience and sustainable tourism development	66
Interactive voice response systems: The double-edged sword of AI and the culture of hospitality in healthcare	64
To talk or to touch: Unraveling consumer responses to two types of hotel in-room technology	64
The roles of multiple foci of employee commitments and job satisfaction on creative performance: a study of hotel chefs	64
Editorial Board	63
Furry friends welcome! Investigating dog-owners’ perceived value of dining out with their pets	63
Recognise me or pay me? How rewards for online restaurant reviews impact continuity: A cross-country investigation	61
Understanding the determinants of intention to stay at medical hotels: A customer value perspective	60
Role of employee personality traits in job performance in the restaurant food franchise context	59
Editorial Board	58
Does crowdedness affect consumers’ food consumption and nutrients intake in restaurant environments? A cross-city analyses from China	58
The role of online reviews in restaurant selection intentions: A latent growth modeling approach	58
Mandatory vaccination policies in hospitality and tourism organizations: Employees' perceived ethicality, its determinants, and consequences	57