OOIR: Observatory of International Research

Papers

(The H4-Index of International Journal of Hospitality Management is 54. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-08-01 to 2025-08-01.)

Article	Citations
The influence of baby boomers’ perceptions of well-being on their plan to age-in-place post-retirement	201
The effect of hotel brand affiliation on commercial mortgage loan underwriting in the lodging sector	165
Does perceived yuanfen impact Chinese customers’ hotel ratings?	159
Impact of the COVID-19 pandemic on management-level hotel employees’ work behaviors: Moderating effects of working-from-home	139
Look before you leap: Comparison and profiles of hotel price determinants in four European markets	134
Impact of customer incivility on restaurant employee stress spread and turnover: COVID-19 vaccination mandate	130
Residents’ sense of safety in senior living communities: A conceptual paper	121
How can foodstagramming improve dining outcomes? A normative focus perspective	115
Improving travel experience for hotel guests: Policy recommendations for pet-friendly hotels	113
Decoding the information quantity-quality paradox: How eWOM volume influences consumption value uncertainties	106
The impact of quantitative and qualitative job insecurity on employees’ mental health and critical work-related performance: Exploring the role of employability and gender differences	104
Twenty-two years of International Journal of Hospitality Management: A bibliometric analysis 2000–2021	104
You are what you speak: Influence of future time reference (FTR) in healthy menu promotion	101
Developing creative service ideas through hotel customer engagement for open innovation: Focused on empowerment and motivation processes	98
Antecedents and consequences of service staff’s advice-giving frequency on diners’ overordering behavior	96
Corrigendum to “Innovation in crisis. The role of leadership and dynamic capabilities for a more innovative hospitality industry” [Int. J. Hosp. Manag. 124 (2025) 103946]	95
The importance of information quality according to the type of employee in the airline industry: Robot versus human	91
Crisis-driven innovation in hospitality: How do international hotel chains innovate to recover from a global crisis?	90
What can hotels learn from the last recovery? Examining hotel occupancy rate and the guest experience	88
Drivers of hotel guests’ choice of smart products: Applying a complexity theory involving TAM, technology readiness, TPB, and emotion factors	83
Decoding the shared pathways of consumer technology experience in hospitality and tourism: A meta-analysis	82
The role of perceived risk and information security on customers' acceptance of service robots in the hotel industry	80
The effects of psychological capital, social capital, and human capital on hotel employees’ occupational stress and turnover intention	79
Customer satisfaction and loyalty with online consumer reviews: Factors affecting revisit intentions	78
Intelligence and humanness as key drivers of service value in Generative AI chatbots	78

Ghost kitchens on the rise: Effects of knowledge and perceived benefit-risk on customers’ behavioral intentions	77
Managers’ perspectives on restaurant food waste separation intention: The roles of institutional pressures and internal forces	77
Consumers’ willingness to use the Metaverse for information search: An investigation of the underlying mechanism and critical determinants	76
The effect of hospitableness on positive emotions, experience, and well-being of hospital patients	72
Ethical leadership in tourism and hospitality management: A systematic literature review and research agenda	71
Editorial Board	69
Editorial Board	67
How does COVID-19 differ from previous crises? A comparative study of health-related crisis research in the tourism and hospitality context	67
Examining employees' affective and behavioral responses to internal crisis communication in times of COVID-19	65
Negative signals on Peer-to-Peer platforms: The impact of cancellations on host performance across different property types	65
The Gen Z attitude-behavior gap in sustainability-framed eWOM: A generational cohort theory perspective	65
AI-generated recommendations: Roles of language style, perceived AI human-likeness, and recommendation agent	64
Think crisis-think female？Female top management team member replacement in the hospitality and tourism firms	64
Clarifying the effect of green demarketing on sustainable performance in the service industry: Does green learning matter?	63
Does consumers’ reveal engagement behaviours in artificial intelligence (AI)-based technologies? The dynamics of perceived value and self-congruence	63
A qualitative assessment of hotel employee engagement in anti-human-trafficking initiatives	61
Editorial Board	61
Returns to scale, technical and efficiency changes in the Spanish hotel industry using technological heterogeneity models	59
Taste, trend, and turmoil: Tracking the life cycle of internet-famous restaurants through customer satisfaction	59
An empirical investigation of wine sales as a driver of financial performance in restaurants: Insights from real-world sales data	58
The impact of sustainability certifications on performance and competitive action in hotels	57
Immigrant hospitality workers: Familism, acculturation experiences, and perception of workplace	57
Service Experience and Customers’ eWOM Behavior on Social Media Platforms: The Role of Platform Symmetry	57
Leader aggressive humor and hospitality employees’ time theft: The roles of ego depletion and self-compassion	57
A research agenda for occupational safety, health, & well-being in hospitality & tourism management	56
Driving human-robot value co-creation in hospitality: The role of artificial empathy	56
Formal versus casual: How do customers respond to service robots’ uniforms? The roles of service type and language style	55
Reprint of: A healing touch: Understanding the ‘culture of hospitality’ in chiropractic clinics	54
The progressive impact of career calling on voice behaviors through learning goal orientation: A moderated mediation model with affect spin	54