International Journal of Information Management

Article	Citations
Crisis-driven digital transformation as a trigger for process virtualization: Fulfilling knowledge work process requirements for remote work	2440
Addressing consumer needs: Effects of firms remediation strategies on satisfaction and brand usage intent in AI-powered voice assistant service failures	1769
Beyond effective use: Integrating wise reasoning in machine learning development	577
Information management can’t be all fun and games, can it? How gamified experiences foster information exchange in multi-actor service ecosystems	484
Mixed-methods research in the age of analytics, an exemplar leveraging sentiments from news articles to predict firm performance	307
Understanding artificial intelligence in the context of usage: Contributions and smartness of algorithmic capabilities in work systems	287
Impact of artificial intelligence assimilation on firm performance: The mediating effects of organizational agility and customer agility	243
Environmental sustainability: A technology acceptance perspective	219
Gamification and online impulse buying: The moderating effect of gender and age	205
Editorial Board	165
Editorial Board	165
Corrigendum to “Situational awareness about data breaches and ransomware attacks: A multi-dimensional cyber threat impact framework and content analyses of practitioner-public discourses” [Internation	157
Where knowledge management and information management meet: Research directions	153
Outcome-based contracts – Linking technology, ownership and reputations	151
Social media overload and proactive–reactive innovation behaviour: A TTSC framework perspective	150
Blockchain as a driving force for federalism: A theory of cross-organizational task-technology fit	150
Assessing omitted variables bias in intention-behavior linkages: Mitigation strategies and research implications	143
Personal data strategies in digital advertising: Can first-party data outshine third-party data?	135
Global techno-politics: A review of the current status and opportunities for future research	135
Adverse consequences of emotional support seeking through social network sites in coping with stress from a global pandemic	133
Social media trust: Fighting misinformation in the time of crisis	132
Influence of perceived risk on consumers’ intention and behavior in cross-border e-commerce transactions: A case study of the Tmall Global platform	125
How commitment and platform adoption drive the e-commerce performance of SMEs: A mixed-method inquiry into e-commerce affordances	122
How social media live streams affect online buyers: A uses and gratifications perspective	119
A probabilistic approach to information management of order fulfilment reliability with the help of perfect-order analytics	117

Investigating the moderating role of AI-enabled services on flow and awe experience	113
What makes you attached to social companion AI? A two-stage exploratory mixed-method study	110
Unlocking the potential of virtual endorsers: The role of brand-owned and brand-non-owned virtual endorsers in shaping brand attitude	102
The double-edged effects of data privacy practices on customer responses	102
A twin data-driven approach for user-experience based design innovation	101
Towards explaining the effects of the human-technology dynamic on human agency in digital transformations	98
Technology readiness and the organizational journey towards AI adoption: An empirical study	97
Elevating students’ lives through immersive learning experiences in a safe metaverse	96
Willingness to pay for freemium services: Addressing the differences between monetization strategies	96
Understanding the individual labor supply and wages on digital labor platforms: A microworker perspective	95
Pathways to developing information technology-enabled capabilities in born-digital new ventures	93
Extending the unified theory of acceptance and use of technology for sustainable technologies context	93
Digital transparency and the usefulness for open government	92
Editorial Board	87
How could quantum computing shape information systems research – An editorial perspective and future research directions	87
A meta-regression of task-technology fit in information systems research	84
The exploration of users’ perceived value from personalization and virtual conversational agents to enable a smart home assemblage– A mixed method approach	84
Disintermediation of consumer services through blockchain? The role of intermediary brands, value-added services, and privacy concerns	84
8–10% of algorithmic recommendations are ‘bad’, but… an exploratory risk-utility meta-analysis and its regulatory implications	83
Is this AI sexist? The effects of a biased AI’s anthropomorphic appearance and explainability on users’ bias perceptions and trust	83
How does employee cultural background influence the effects of telework on job stress? The roles of power distance, individualism, and beliefs about telework	83
The effect of the anthropomorphic design of chatbots on customer switching intention when the chatbot service fails: An expectation perspective	82
Public and private value creation using artificial intelligence: An empirical study of AI voice robot users in Chinese public sector	82
The effect of fear and situational motivation on online information avoidance: The case of COVID-19	81
Organic transformation of ERP documentation practices: Moving from archival records to dialogue-based, agile throwaway documents	78
Digital innovation and entrepreneurship transformation through open data hackathons: Design strategies for successful start-up settings	75
Guest editorial: More supportive or more distractive? Investigating the negative effects of technology at the customer interface	74
Early bird catches the worm! Meta-analysis of autonomous vehicles adoption – Moderating role of automation level, ownership and culture	73
Impact of irritation and negative emotions on the performance of voice assistants: Netting dissatisfied customers’ perspectives	73
Fostering well-being: Exploring the influence of user-AI assistant relationship types on subjective well-being	71
Being excluded in the metaverse: Impact of social ostracism on users’ psychological responses and behaviors	67
Does the sharing economy change conventional consumption modes?	66
Digital transformation solutions of entrepreneurial SMEs based on an information error-driven T-spherical fuzzy cloud algorithm	66
“Real impact”: Challenges and opportunities in bridging the gap between research and practice – Making a difference in industry, policy, and society	66
The double side of flow in regret and product returns: Maximizers versus satisficers	65
Shift of ambidexterity modes: An empirical investigation of the impact of artificial intelligence in customer service	63
Analysing cooperatives’ digital maturity using a synthetic indicator	60
Data ecosystem business models: Value propositions and value capture with Artificial Intelligence of Things	60
Situational awareness about data breaches and ransomware attacks: A multi-dimensional cyber threat impact framework and content analyses of practitioner-public discourses	59
Do cute language style chatbots make consumers more unethical?	58
Corrigendum to “The potential of digital nudging to bridge the gap between environmental attitude and behavior in the usage of smart home applications” [International Journal of Information Management	58
Enhancing patient wellbeing through telemedicine services: The impact of cognitive and affective service quality ratings and physicians’ long-term orientation	58
Editorial Board	56
Firms’ use of predictive artificial intelligence for economic value creation and appropriation	54
Building knowledge ambidexterity using cloud computing: Longitudinal case studies of SMEs experiences	53
Cognitive load during planned and unplanned virtual shopping: Evidence from a neurophysiological perspective	51
Time matters: Investigating the asymmetric reflection of online reviews on customer satisfaction and recommendation across temporal lenses	50
Blockchain and agency theory in supply chain management: A question of trust	50
Design characteristics and service experience with e-government services: A public value perspective	49
How the emoji use in apology messages influences customers’ responses in online service recoveries: The moderating role of communication style	48

The role of cybersecurity and policy awareness in shifting employee compliance attitudes: Building supply chain capabilities	48
Bitcoin double-spending risk and countermeasures at physical retail locations	48
Unfolding the popularity of video conferencing apps – A privacy calculus perspective	48
Adopting emerging information technology: A new affordances process framework	47
The potential of digital nudging to bridge the gap between environmental attitude and behavior in the usage of smart home applications	46
Consumer engagement in social media brand communities: A literature review	44
The effects of trust on behavioral intention and use behavior within e-government contexts	44
Customers’ acceptance of artificially intelligent service robots: The influence of trust and culture	43
Artificial intelligence implementation in manufacturing SMEs: A resource orchestration approach	43
From what (motives) to what (outcomes) of relationships with artificially intelligent voice assistants	43
Corrigendum to “Smartphone use while driving: A fuzzy-set qualitative comparative analysis of personality profiles influencing frequent high-risk smartphone use while driving in Germany” [Internationa	43
Revealing the black box: Understanding how prior self-disclosure affects privacy concern in the on-demand services	43
Adoption of enterprise mobile systems – An alternative theoretical perspective	43
Managing online small-group learning: Effects of facilitation style and type of group reward	42
Working around inadequate information systems in the workplace: An empirical study in Romania	42
Identity mediation strategies for digital inclusion in entrepreneurial finance	41
Online communities and discontinuance of information technology-enabled on-demand workers: Impacts of informal social interactions through dual commitments	41
Resource-seeking and media choice process: A case of irrational decision making	41
Technology emancipative and traditionalist value in cross-cultural market segmentation	40
How social media influencer makes popular marketing videos? An empirical analysis from the multimodal data	40
Artificial intelligence for digital sustainability: An insight into domain-specific research and future directions	40
Artificial intelligence innovation of tourism businesses: From satisfied tourists to continued service usage intention	40
How enterprise architecture leads to organisational benefits	40
To download or not to download? Spatial and temporal neural dynamics across the brain regions when deciding to download an app	39
Effects of gender congruity in human-robot service interactions: The moderating role of masculinity	39
When humble AI meets narcissistic customers: A terror management perspective	39
The appropriation of conversational AI in the workplace: A taxonomy of AI chatbot users	38
Assessing the organizational and ecosystem factors driving the impact of transformative FinTech platforms in emerging economies	38
Towards effective adoption of artificial intelligence in talent acquisition: A mixed method study	37
Conceptualizing generative AI as style engines: Application archetypes and implications	37
Trust or mistrust in algorithmic grading? An embedded agency perspective	37
Large language models present new questions for decision support	37
Understanding the impact of augmented reality product presentation on diagnosticity, cognitive load, and product sales	37
The promise of digital technologies for sustainable entrepreneurship: A systematic literature review and research agenda	37
Revealing the role of explainable AI: How does updating AI applications generate agility-driven performance?	36
Technology distraction in Generation Z: The effects on consumer responses, sensory overload, and discomfort	36
Helping others is helping oneself: A mixed-methods investigation of antecedents driving consumer engagement in the value co-creation of mHealth platforms	35
Navigating remote host management and strategic information disclosure in Airbnb: A dual-theory perspective	34
Editorial Board	34
Technological identity and basic psychological needs in the use of new technologies: A two-wave cross-national survey study	34
Quantifying the impacts of online fake news on the equity value of social media platforms – Evidence from Twitter	33
Navigating the future of AI in marketing: AI integration across borders, ethical considerations, and policy implications	33
Digital transformation and organizational resilience: Unveiling the path to sustainable performance in adversity and crisis	33
Exploring the pivotal role of community engagement on tourists’ behaviors in social media: A cross-national study	33
The dualistic view of challenge-hindrance technostress in accounting information systems: Technological antecedents and coping responses	33
What is novel about the Metaverse?	33
The precursors of AI adoption in business: Towards an efficient decision-making and functional performance	32
Managing information for innovation using knowledge integration capability: The role of boundary spanning objects	32
Drawing goals nearer: Using the goal-gradient perspective to increase online game usage	32
ChatGPT usage in everyday life: A motivation-theoretic mixed-methods study	31
Creatability, achievability, and immersibility: New game design elements that increase online game usage	31
Internet of Things (IoT): From awareness to continued use	30
Psychological determinants of users’ adoption and word-of-mouth recommendations of smart voice assistants	29
Digital transformation and European small and medium enterprises (SMEs): A comparative study using digital economy and society index data	28
Information Technology Acceptance: Construct development and empirical validation	28
Perceived conversational ability of task-based chatbots – Which conversational elements influence the success of text-based dialogues?	28
Metaverse for digital health solutions	28
Beyond the shallows of physical attractiveness: Perfection and objectifying gaze on Instagram	28
The Drill model: A renewed perspective adapted to the volatile, uncertain, complex and agile (VUCA) world to improve situation analysis and support decision-making	28
The effect of required warmth on consumer acceptance of artificial intelligence in service: The moderating role of AI-human collaboration	28
Moral appraisals of generative AI: How mindset framing shapes moral judgments, emotional appraisals and privacy behavior	27
The gamification of in-game advertising: Examining the role of psychological ownership and advertisement intrusiveness	27
Feeling good about letting go? Learned helplessness and privacy calculus in citizen acceptance of electronic identification apps	27
The impending disruption of creative industries by generative AI: Opportunities, challenges, and research agenda	27
Artificial intelligence for decision-making and the future of work	26
Guest editorial digital platforms and transformational entrepreneurship	26
Editorial Board	26
When employees meet digital-intelligence transformation: Unveiling the role of employee intentions	26
Digital transformation leadership competencies: A contingency approach	25
Does physical attractiveness facilitate customer citizenship behaviors? Cross-cultural evidence from the peer-to-peer economy	25
Blockchain technology and gender equality: A systematic literature review	25
Artificial intelligence vs. autonomous decision-making in streaming platforms: A mixed-method approach	25
Artificial intelligence (AI)-enabled CRM capability in healthcare: The impact on service innovation	25
Attacking the trust machine: Developing an information systems research agenda for blockchain cybersecurity	25
Editorial Board	25
Editorial Board	24
Editorial Board	24
What’s your archetype? Understanding how IT Identity influences information systems adoption	24
Understanding the use of digital technologies in entrepreneurial start-up settings and growth-oriented firms	23
Digital platforms and transformational entrepreneurship during the COVID-19 crisis	23

Immersive time (ImT): Conceptualizing time spent in the metaverse	23
Humanising digital life: Reducing emissions while enhancing value-adding human processes	23
From assistance to reliance: Development and validation of the large language model dependence scale	22
Trusting the trust machine: Evaluating trust signals of blockchain applications	22
From digital touchpoints to digital journeys: How shopping mindsets influence appraisal of omnichannel journeys	21
Comparing the effectiveness of recommendation agents across devices	21
Tacit knowledge acquisition & sharing, and its influence on innovations: A Polish/US cross-country study	21
Going through the emotions of regret and fear: Revisiting protection motivation for identity theft protection	21
From ambivalence to trust: Using blockchain in customer loyalty programs	20
Editorial Board	20
Blockchain technology and privacy regulation: Reviewing frictions and synthesizing opportunities	20
Editorial: How to develop a quality research article and avoid a journal desk rejection	20
Climate Change and big data analytics: Challenges and opportunities	20
Examining the relationship between sociomaterial practices enacted in the organizational use of social media and the emerging role of organizational generativity	20
Artificial intelligence (AI) futures: India-UK collaborations emerging from the 4th Royal Society Yusuf Hamied workshop	20
How does artificial intelligence create business agility? Evidence from chatbots	20
Technology takes away my power! The mediating role of powerlessness in the relationship between technostressors and proactivity at work	19
Intention in information systems adoption and use: Current state and research directions	19
Gamification in marketing	19
Humans as teammates: The signal of human–AI teaming enhances consumer acceptance of chatbots	19
When do details matter? News source evaluation summaries and details against misinformation on social media	19
What to post? Understanding engagement cultivation in microblogging with big data-driven theory building	18
Exploring the factors, affordances and constraints outlining the implementation of Artificial Intelligence in public sector organizations	18
Restricted use of social media: A temporal view of overload change and the contingency of prominence	18
Integrating human knowledge into artificial intelligence for complex and ill-structured problems: Informed artificial intelligence	18
Guest Editorial: Big data-driven theory building: Philosophies, guiding principles, and common traps	17
Social media platforms and social enterprise: Bibliometric analysis and systematic review	17
Tailoring open government data portals for lay citizens: A gamification theory approach	17
Recommendation content matters! Exploring the impact of the recommendation content on consumer decisions from the means-end chain perspective	16
Editorial Board	16
From self-service to AI-assisted service: A mixed-method study of IT support service provision using search tools and chatbots	16
Exaggeration in fake vs. authentic online reviews for luxury and budget hotels	16
Understanding strategies for digital government transformation: A strategic action fields perspective	16
Open innovation and sustainable development: A micro and macroeconomic analysis using a mixed method research with PLS-SEM-NCA and Delphi	16
Influence of digital transformation on the servitization level of manufacturing SMEs from static and dynamic perspectives	16
The dark side of the metaverse: The role of gamification in event virtualization	16
Managing artificial intelligence applications in healthcare: Promoting information processing among stakeholders	16
The impact of perceived crisis severity on intention to use voluntary proximity tracing applications	16