International Journal of Bank Marketing

Papers
(The TQCC of International Journal of Bank Marketing is 14. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-05-01 to 2025-05-01.)
ArticleCitations
Government emergency aid and perceived financial security in COVID-19: evidence from a sample of vulnerable women in Brazil128
Impact of perceived brand localness and globalness on brand trust to predict customer responses towards retail banks: the case of Trinidad and Tobago118
Why do you look familiar? - Exploring the role of employee-customer identification in adapting the service offering111
Mortgage delinquency during COVID-19: do financial literacy and personality traits matter?110
Understanding the psychological determinants of buy-now-pay-later (BNPL) in the UK: a user perspective102
Redefining banks in the digital era: a typology of banks and their research, managerial and policy implications92
Banking reputation and its impact on stock markets: a big data analysis through online comments83
How does perception of economic policy uncertainty affect corporate greenwashing?79
Omnichannel retailing with brand engagement, trust and loyalty in banking: the moderating role of personal innovativeness78
Sophia Sophia tell me more, which is the most risk-free plan of all? AI anthropomorphism and risk aversion in financial decision-making74
Differences in financial inclusion by disability type70
Digital financial services usage and subjective financial well-being: evidence from low-income households in Malaysia63
The effects of frontline bank employees' social capital on adaptive selling behavior: serial multiple mediation model58
Assessing the evolution of banking reputation literature: a bibliometric analysis55
Digital financial consumers' decision-making: a systematic literature review and integrative framework55
Fintech and contactless payment: Help or hindrance? The role of invasion of privacy and information disclosure51
Financial literacy or investment experience: which is more influential in cryptocurrency investment?51
Artificial intelligence (AI) in FinTech decisions: the role of congruity and rejection sensitivity51
Research on financial innovations: an interdisciplinary review51
The adoption of fast payment systems (FPS) in Latin America: the role of financial literacy and cash-related beliefs49
The effects of mental budgeting and pain of payment on the financial decision making of socially excluded people48
Financial anxiety of university students in Poland and Czechia: fsQCA analysis48
Understanding the factors behind racial and ethnic disparities in the adoption of alternative financial services: a decomposition analysis47
Guest editorial47
Impact of internal and external CSR on organizational performance with moderating role of culture: empirical evidence from Chinese banking sector44
Mobile banking service quality and continuance intention: mediating role of satisfaction: a two-stage structural equation modeling-artificial neural network approach44
Effects of internal brand knowledge dissemination on the employee42
The complementary effects of bank intangible value binding in customer robo-advisory adoption40
Is customer participation always good in service recovery? The moderating role of customers' positive psychological capital39
Investigating the customer-to-customer interaction during the customer journey in banking industry37
Diverging influences of usability in online authentication system: the role of culture (US vs Korea)36
Advances in mobile financial services: a review of the literature and future research directions35
The power of words: driving online consumer engagement in Fintech34
Continuance intention in financial technology: a framework and meta-analysis33
Socially responsible investments inside out: a new conceptual framework for investigating retail investor preferences32
Guest editorial32
Cybersecurity awareness and fear of cyberattacks among online banking users in Malaysia32
Income shock and financial well-being in the COVID-19 pandemic: financial resilience and psychological resilience as mediators31
Good debt, bad debt: family debt portfolios and financial burdens31
Impact of security on wallet adoption: multiple and serial mediating roles of trust and attitude and gender as a moderator29
Relationship marketing challenges in the Turkish banking industry: an exploratory study28
Do social interactions matter for borrowing behaviour of the Europeans aged 50+?27
Exploring mobile banking adoption and service quality features through user-generated content: the application of a topic modeling approach to Google Play Store reviews27
Guest editorial: Consumer financial resilience26
Determinants of branching decisions of State-controlled commercial banks: evidence from China26
Crypto-wallets revolution! Key factors driving behavioral intention to adopt the Coinbase Wallet using mixed PLS-SEM/fsQCA methodology in the Spanish environment24
The impact of brand origin and CSR actions on consumer perceptions in retail banking during a crisis24
Customer helping and advocacy behaviours within dyadic financial service relationships: a gift-giving perspective24
Households' intentions under financial vulnerability conditions: is it likely for the COVID-19 pandemic to leave a permanent scar?23
Financial capability: a systematic conceptual review, extension and synthesis23
The importance of entrepreneurial leadership in fostering bank performance22
Does leadership humility foster salesperson creativity? The serial mediating role of job satisfaction and knowledge sharing22
Determining banking service attributes from online reviews: text mining and sentiment analysis21
Digital payments, ownership structure, and bank performance: insights from Jordan21
Satisfaction leads to loyalty – or could loyalty lead to satisfaction? Investigating brand usage and satisfaction levels in consumer banking21
From greenwashing to brand avoidance: the roles of perceived risk, trust and negative word-of-mouth20
Measuring consumer perception of overall brand equity drivers for m-payments20
Themes and readability of integrated reports of banks from a circular economy perspective20
How relatedness-supportive CSR enhances brand happiness: a relationship motivation theory perspective20
Does environmental reporting of banks affect their financial performance? Evidence from India20
Drivers of privacy concerns when interacting with a chatbot in a customer service encounter20
Financial well-being, anxiety and payment delinquency among student loan holders in the United States: insights from the COVID-19 pandemic19
Service failure and negative Word-of-Mouth in Chinese retail banking: a moderated-mediation approach19
Exploring mobile banking service quality dimensions in Pakistan: a text mining approach19
A comparative examination of the motivating factors underpinning consumers' loyalty toward credit card usage in the United States and France19
Exploring the relationship between lifestyle, digital financial element and digital financial services experience18
Exploring users' adoption intentions in the evolution of artificial intelligence mobile banking applications: the intelligent and anthropomorphic perspectives18
Does M-payment service quality and perceived value co-creation participation magnify M-payment continuance usage intention? Moderation of usefulness and severity17
Antecedents and consequences of Personal Financial Management Behavior: a systematic literature review and future research agenda17
Exploring the antecedents of retail banks’ reputation in low-bankarization markets: brand equity, value co-creation and brand experience16
The impact of institutional pressures on corporate social responsibility and green marketing adoption: an empirical approach in Vietnam banking industry16
The moderating role of high- and low-involvement product types on customer loyalty and satisfaction in banking: an Australian perspective16
Banking without limits: a bibliometric analysis of scholarly works on electronic banking16
Online review based IPA and IPCA: the case of Korean mobile banking apps16
Distrust of banks among the unbanked and banked15
How am I doing financially compared to expectations? An experimental comparison of messaging strategies in investor newsletters15
Financial knowledge and responsible credit card behavior: exploring mediators and moderators14
A bibliometric analysis of financial fraud exploiting the elderly in the digital age14
Subscriptions versus one-off purchases: the impact of fee-charging models on consumer privacy concerns14
Do emotions, desires and habits influence mutual fund investing? A study using the model of goal-directed behavior14
Evaluating the benefits and risks of facial recognition payment systems adoption in Malaysia14
Understanding financial professionals' perceptions of their clients' financial behaviors14
Financial capability and informal bankruptcy: comparing student loan holders and non-holders14
Construction and validation of a perceived financial well-being scale (PFWBS)14
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