International Journal of Bank Marketing

Article	Citations
Impact of website attributes on customer engagement in banking: a solicitation of stimulus-organism-response theory	108
Determinants of customer satisfaction in chatbot use: evidence from a banking application in Turkey	89
Mobile payments adoption – introducing mindfulness to better understand consumer behavior	87
Consumer adoption of mobile payment services during COVID-19: extending meta-UTAUT with perceived severity and self-efficacy	67
Managers' understanding of artificial intelligence in relation to marketing financial services: insights from a cross-country study	62
Towards an understanding of consumers’ FinTech adoption: the case of Open Banking	53
Evaluating the sustainable use of mobile payment contactless technologies within and beyond the COVID-19 pandemic using a hybrid SEM-ANN approach	52
Consumption values and mobile banking services: understanding the urban–rural dichotomy in a developing economy	51
Board gender diversity and environmental, social and governance performance of US banks: moderating role of environmental, social and corporate governance controversies	50
Exploring users' adoption intentions in the evolution of artificial intelligence mobile banking applications: the intelligent and anthropomorphic perspectives	50
To continue or not to continue: a structural analysis of antecedents of mobile payment systems in India	49
I Am too old for this! Barriers contributing to the non-adoption of mobile payment	47
Mobile banking adoption: a systematic review	46
The impact of social media marketing activities on brand equity in the banking sector in Bangladesh: the mediating role of brand love and brand trust	44
Mobile banking service quality: a new avenue for customer value co-creation	44
Financial literacy or investment experience: which is more influential in cryptocurrency investment?	43
Predicting the adoption of mobile payment applications during the COVID-19 pandemic	41
Artificial intelligence in customer-facing financial services: a systematic literature review and agenda for future research	40
Marketing bank services to financially vulnerable customers: evidence from an emerging economy	39
Past, present and future of bank marketing: a bibliometric analysis of International Journal of Bank Marketing (1983–2020)	36
Antecedents and consequences of Personal Financial Management Behavior: a systematic literature review and future research agenda	34
Antecedents to responsible financial management behavior among young adults: moderating role of financial risk tolerance	34
The cognitive-affective nexus on mobile payment continuance intention during the COVID-19 pandemic	33
Does financial literacy reduce financial fragility during COVID-19? The moderation effect of psychological, economic and social factors	32
To leave or retain? An interplay between quality digital banking services and customer satisfaction	30

From strategic corporate social responsibility to value creation: an analysis of corporate website communication in the banking sector	29
Repurchase intention: the effect of similarity and client knowledge	28
Influence of female managers' emotional display on frontline employees' job satisfaction: a cross-level investigation in an emerging economy	28
Advances in mobile financial services: a review of the literature and future research directions	28
Talking money at home: the value of family financial socialization	28
Corporate social responsibility for women's empowerment: a study on Nigerian banks	27
CRM, service quality and organizational performance in the banking industry: a comparative study of conventional and Islamic banks	26
A bibliometric analysis of CSR in the banking industry: a decade study based on Scopus scientific mapping	26
I won't touch money because it is dirty: examining customer's loyalty toward M-payment	24
Internet and mobile banking: the role of engagement and experience on satisfaction and loyalty	22
Linking corporate social responsibility to trust in the banking sector: exploring disaggregated relations	22
Household acceptance of central bank digital currency: the role of institutional trust	22
Investigating the role of mobile payment quality characteristics in the United Arab Emirates: implications for emerging economies	22
Not all elderly are the same: fostering trust through mobile banking service experience	21
Corporate social responsibility (CSR) website disclosures: empirical evidence from the German banking industry	21
How does convenience drive consumers' webrooming intention?	20
Financial literacy and financial well-being of Australian consumers: a moderated mediation model of impulsivity and financial capability	20
Making finance fun: the gamification of personal financial management apps	19
Market-oriented corporate digital responsibility to manage data vulnerability in online banking	19
AI-driven banking services: the next frontier for a personalised experience in the emerging market	19
Young adults' financial well-being: current insights and future directions	19
The influence of mobile QR code payment on payment pleasure: evidence from China	19
Reputation and its consequences in Fintech services: the case of mobile banking	18
Man vs machine: how artificial intelligence in banking influences consumer belief in financial advice	18
The relationship between CRM and customer loyalty: the moderating role of customer trust	18
Bank concentration and SME financing availability: the impact of promotion of financial inclusion in China	17
Financial capability: a systematic conceptual review, extension and synthesis	17
A meta-analysis of eWallet adoption using the UTAUT model	16
The effect of financial literacy and gender on retirement planning among young adults	16
Unethical sales practices in retail banking	16
The role of brand love on bank customers' perceptions of corporate social responsibility	16
Determining banking service attributes from online reviews: text mining and sentiment analysis	15
Financial literacy and quality of life of consumers faced with cancer: a moderated mediation approach	15
Artificial intelligence, financial anxiety and cashier-less checkouts: a Saudi Arabian perspective	15
The role of impulsivity and financial satisfaction in a moderated mediation model of consumer financial resilience and life satisfaction	15
Consumer debt holding, income and happiness: evidence from China	15
Disruptive technology and AI in the banking industry of an emerging market	15
Traditional-bank customers' digital-only bank resistance: evidence from South Africa	15
Influence of customer participation from the employee perspective	14
Mobile investment technology adoption among investors	14
Impact of mobile banking failure on bank customers' usage behaviour: the mediating role of user satisfaction	14
A moderated mediation analysis of the effect of lettering case and color temperature on trustworthiness perceptions and investment decisions	14
Consumer attitudes toward facial recognition payment: an examination of antecedents and outcomes	13
The role of the hedonistic and utilitarian quality dimensions in enhancing user satisfaction in mobile banking	13
Elucidating salespeople's market orientation, proactive service behavior and organizational culture in the B2B banking sector: a Malaysian perspective	13
How to generate loyalty in mobile payment services? An integrative dual SEM-ANN analysis	13
Relating mindfulness to financial well-being through materialism: evidence from India	13
Corporate social responsibility disclosures (CSRDs) in the banking industry: a study of conventional banks and Islamic banks in Malaysia	13
Effects of internal marketing on strategic orientations in the banking sector	13
An emotion-based segmentation of bank service customers	12

Research on financial innovations: an interdisciplinary review	12
Brand bank attachment to loyalty in digital banking services: mediated by psychological engagement with service platforms and moderated by platform types	12
Online banking and privacy: redesigning sales strategy through social exchange	12
Impact of perceived experiential advertising on customers' responses: a multi-method approach	11
Drivers of privacy concerns when interacting with a chatbot in a customer service encounter	11
Feeling the love? How consumer's political ideology shapes responses to AI financial service delivery	11
Measuring financial well-being in Europe using a fuzzy set approach	11
Greening crowdfunding campaigns: an investigation of message framing and effective communication strategies for funding success	11
Key themes in consumer financial services research from 2000 to 2020: a bibliometric and science mapping analysis	11
Service beyond the status quo: the ripple effect of corporate social responsibility and internal marketing on employee's customer-oriented behavior	11
The dark side of FinTech in financial services: a qualitative enquiry into FinTech developers’ perspective	10
Exploring country differences in the adoption of mobile payment service: the surprising robustness of the UTAUT2 model	10
Relationship marketing: an S–O–R perspective emphasising the importance of trust in retail banking	10
Customer reactions to bank hypocrisy: the moderating role of customer–company identification and brand equity	10
Personality matters: does an individual's personality affect adoption and continued use of green banking channels?	10
The role of financial literacy for financial resilience in middle-age and older adulthood	10
Guest editorial: The impact of COVID-19 pandemic on mobile payment	10
Will proximity mobile payments substitute traditional payments? Examining factors influencing customers' switching intention during the COVID-19 pandemic	10
The transformative outcomes of frontline employee adaptability for service value co-creation: a study of the banking sector	9
Mortgage delinquency during COVID-19: do financial literacy and personality traits matter?	9
Financial management, division of financial management power and financial literacy in the family context – evidence from relationship partner dyads	9
The effect of nWOM firestorms on South African retail banking	9
Banking in the metaverse: a new frontier for financial institutions	9
Understanding the psychological determinants of buy-now-pay-later (BNPL) in the UK: a user perspective	8
Combined framing effects on attitudes and behavioral intentions toward mortgage advertisements	8
Smile to pay: predicting continuous usage intention toward contactless payment services in the post-COVID-19 era	8
Mobile banking service quality and customer value co-creation intention: a moderated mediated model	8
Households' intentions under financial vulnerability conditions: is it likely for the COVID-19 pandemic to leave a permanent scar?	8
Investigating trust in the Israeli banking system from the reciprocating perspectives of customers and bankers: a mixed methods study	8
A systematic and bibliometric review of the financial well-being: advancements in the current status and future research agenda	8
Media reputation: a source of banks' financial performance	8
Personality trait determinants of frontline employee customer orientation and job performance: a Russian study	8
Exploring COBRAs, its antecedents and consequences in the context of banking brands	8
The influences of technological characteristics and user beliefs on customers' perceptions of live chat usage in mobile banking	8
Exploring affiliate marketing's impact on customers' brand engagement and vulnerability in the online banking service sector	8
Determinants of the financial wellbeing of individuals in an emerging economy: an empirical study	7
Sophia Sophia tell me more, which is the most risk-free plan of all? AI anthropomorphism and risk aversion in financial decision-making	7
Exploring the relationship between lifestyle, digital financial element and digital financial services experience	7
Examining Lebanese consumers' negative attitudes toward banks	7
The effects of perceived value dimensions on customer satisfaction and loyalty: a comparison between traditional banks and fintechs	7
Islamic banking sustainability: theory and evidence using a novel quadruple bottom line framework	7
Impact of internal and external CSR on organizational performance with moderating role of culture: empirical evidence from Chinese banking sector	7
Run for the hills: Italian investors' risk appetite before and during the financial crisis	7
Exploring the reasons for bank-switching behavior in retail banking	7
The transformative role of firm information transparency in triggering retail investor's perceived financial well-being	6
The effect of managerial coaching on salesperson's relationship behaviors: new evidence from frontline bank employees in China	6
Examining the role of customers' intrinsic motivation on continued usage of mobile banking: a relational approach	6
Impact of perceived brand localness and globalness on brand trust to predict customer responses towards retail banks: the case of Trinidad and Tobago	6
The moderating role of perceived social risk in bank credit card referral programs	6
Exploring the antecedents of retail banks’ reputation in low-bankarization markets: brand equity, value co-creation and brand experience	6
An analysis of the scientific literature produced on bank marketing through bibliometrics and scientific mapping – what has been the role of sales in banking?	5
The effects of mental budgeting and pain of payment on the financial decision making of socially excluded people	5
From offline to online: understanding users' switching intentions from traditional wealth management services to mobile wealth management applications	5
The determinants of bank branch location in India: an empirical investigation	5
A citizen-centred approach to CSR in banking	5
Consumer responses to the failure of self-service banking technology: moderating role of failure stability	5
Guest editorial: Artificial intelligence in financial services marketing	5
The effects of frontline bank employees' social capital on adaptive selling behavior: serial multiple mediation model	5
Bancassurance and the coexistence of multiple insurance distribution channels	5
The psychological antecedents of personal financial management behavior: a meta-analysis	5
The impact of brand origin and CSR actions on consumer perceptions in retail banking during a crisis	5
Financial Citizenship Perception (FCP) Scale: proposition and validation of a measure	5
Use of social networks in stock investment	5
Developing corporate social responsibility in financial services	5
Bank's service failures and bank customers' switching behavior: does bank reputation matter?	5
Future time perspective and consumer well-being of millennials: implications for consumer resilience	5
Affective and cognitive factors that hinder the banking relationships of economically vulnerable consumers	5
Excessive use of social networking sites and financial well-being among working millennials: a parallel-serial mediation model	5
Financial well-being of customer-to-customer co-creation experience: a comparative qualitative focus group study of savings/credit groups	5
Good debt, bad debt: family debt portfolios and financial burdens	5
How infomediaries on Twitter influence business outcomes of a bank	5
Determinants of commercial bank loan and advance disbursement: the case of private Ethiopian commercial banks	4
Measuring financial resilience with consumer sentiment data from India	4
Artificial intelligence (AI) in FinTech decisions: the role of congruity and rejection sensitivity	4
Determinants of bank branch density: a case study of Slovakia	4
Digital financial services usage and subjective financial well-being: evidence from low-income households in Malaysia	4
Interaction between wealth management products and bank deposits: evidence from China's shadow banking	4
Measuring consumer perception of overall brand equity drivers for m-payments	4
Mobile payment use and payment satisfaction: mediation and moderation analyses	4
Exploring mobile banking adoption and service quality features through user-generated content: the application of a topic modeling approach to Google Play Store reviews	4

Counteracting dark sides of robo-advisors: justice, privacy and intrusion considerations	4
Construction and validation of a perceived financial well-being scale (PFWBS)	4
The effects of marketing on commercial banks' operating businesses and profitability: evidence from US bank holding companies	4
Omnichannel retailing with brand engagement, trust and loyalty in banking: the moderating role of personal innovativeness	4
Banking on bullshit: indifferences towards truth in corporate social responsibility	4
Intensifying materialism through buy-now pay-later (BNPL): examining the dark sides	4
Modeling investment intention in online P2P lending: an elaboration likelihood perspective	4
Revisiting the mediating effect of normative commitment in B2B bank relationships in Nigeria	4
Do emotions, desires and habits influence mutual fund investing? A study using the model of goal-directed behavior	4
Does M-payment service quality and perceived value co-creation participation magnify M-payment continuance usage intention? Moderation of usefulness and severity	4
Frontline employees' performance in the financial services industry: the significance of trust, empathy and consumer orientation	4
The dynamic role of rapport on satisfaction–commitment relationship	4
Do sustainable banking practices enhance the sustainability performance of banking institutions? Direct and indirect effects	4