International Journal of Bank Marketing

Article	Citations
Determinants of customer satisfaction in chatbot use: evidence from a banking application in Turkey	129
Managers' understanding of artificial intelligence in relation to marketing financial services: insights from a cross-country study	100
Consumer adoption of mobile payment services during COVID-19: extending meta-UTAUT with perceived severity and self-efficacy	93
Towards an understanding of consumers’ FinTech adoption: the case of Open Banking	88
Exploring users' adoption intentions in the evolution of artificial intelligence mobile banking applications: the intelligent and anthropomorphic perspectives	80
Artificial intelligence in customer-facing financial services: a systematic literature review and agenda for future research	72
Financial literacy or investment experience: which is more influential in cryptocurrency investment?	70
Board gender diversity and environmental, social and governance performance of US banks: moderating role of environmental, social and corporate governance controversies	70
I Am too old for this! Barriers contributing to the non-adoption of mobile payment	66
Evaluating the sustainable use of mobile payment contactless technologies within and beyond the COVID-19 pandemic using a hybrid SEM-ANN approach	66
Consumption values and mobile banking services: understanding the urban–rural dichotomy in a developing economy	61
To continue or not to continue: a structural analysis of antecedents of mobile payment systems in India	59
Mobile banking adoption: a systematic review	58
The impact of social media marketing activities on brand equity in the banking sector in Bangladesh: the mediating role of brand love and brand trust	57
Predicting the adoption of mobile payment applications during the COVID-19 pandemic	57
Marketing bank services to financially vulnerable customers: evidence from an emerging economy	56
Antecedents and consequences of Personal Financial Management Behavior: a systematic literature review and future research agenda	53
Past, present and future of bank marketing: a bibliometric analysis of International Journal of Bank Marketing (1983–2020)	52
The dark side of FinTech in financial services: a qualitative enquiry into FinTech developers’ perspective	40
Advances in mobile financial services: a review of the literature and future research directions	40
To leave or retain? An interplay between quality digital banking services and customer satisfaction	39
Corporate social responsibility for women's empowerment: a study on Nigerian banks	39
The cognitive-affective nexus on mobile payment continuance intention during the COVID-19 pandemic	37
Household acceptance of central bank digital currency: the role of institutional trust	37
Financial capability: a systematic conceptual review, extension and synthesis	36

Does financial literacy reduce financial fragility during COVID-19? The moderation effect of psychological, economic and social factors	35
A bibliometric analysis of CSR in the banking industry: a decade study based on Scopus scientific mapping	35
How to generate loyalty in mobile payment services? An integrative dual SEM-ANN analysis	34
Young adults' financial well-being: current insights and future directions	34
Disruptive technology and AI in the banking industry of an emerging market	33
AI-driven banking services: the next frontier for a personalised experience in the emerging market	32
Man vs machine: how artificial intelligence in banking influences consumer belief in financial advice	31
I won't touch money because it is dirty: examining customer's loyalty toward M-payment	31
Financial literacy and financial well-being of Australian consumers: a moderated mediation model of impulsivity and financial capability	30
Reputation and its consequences in Fintech services: the case of mobile banking	28
Linking corporate social responsibility to trust in the banking sector: exploring disaggregated relations	28
A meta-analysis of eWallet adoption using the UTAUT model	28
Banking in the metaverse: a new frontier for financial institutions	28
Internet and mobile banking: the role of engagement and experience on satisfaction and loyalty	27
The relationship between CRM and customer loyalty: the moderating role of customer trust	27
Mobile investment technology adoption among investors	27
Making finance fun: the gamification of personal financial management apps	26
Market-oriented corporate digital responsibility to manage data vulnerability in online banking	24
Corporate social responsibility (CSR) website disclosures: empirical evidence from the German banking industry	24
Consumer attitudes toward facial recognition payment: an examination of antecedents and outcomes	24
The influence of mobile QR code payment on payment pleasure: evidence from China	24
The effect of financial literacy and gender on retirement planning among young adults	23
Determining banking service attributes from online reviews: text mining and sentiment analysis	22
How does convenience drive consumers' webrooming intention?	22
Determinants of the financial wellbeing of individuals in an emerging economy: an empirical study	21
Traditional-bank customers' digital-only bank resistance: evidence from South Africa	21
Research on financial innovations: an interdisciplinary review	20
The role of brand love on bank customers' perceptions of corporate social responsibility	20
Corporate social responsibility disclosures (CSRDs) in the banking industry: a study of conventional banks and Islamic banks in Malaysia	20
Artificial intelligence, financial anxiety and cashier-less checkouts: a Saudi Arabian perspective	20
The effects of perceived value dimensions on customer satisfaction and loyalty: a comparison between traditional banks and fintechs	18
The role of impulsivity and financial satisfaction in a moderated mediation model of consumer financial resilience and life satisfaction	18
Drivers of privacy concerns when interacting with a chatbot in a customer service encounter	18
Brand bank attachment to loyalty in digital banking services: mediated by psychological engagement with service platforms and moderated by platform types	18
Smile to pay: predicting continuous usage intention toward contactless payment services in the post-COVID-19 era	18
Exploring country differences in the adoption of mobile payment service: the surprising robustness of the UTAUT2 model	18
Key themes in consumer financial services research from 2000 to 2020: a bibliometric and science mapping analysis	17
Consumer debt holding, income and happiness: evidence from China	17
A systematic and bibliometric review of the financial well-being: advancements in the current status and future research agenda	17
Sophia Sophia tell me more, which is the most risk-free plan of all? AI anthropomorphism and risk aversion in financial decision-making	17
Will proximity mobile payments substitute traditional payments? Examining factors influencing customers' switching intention during the COVID-19 pandemic	16
Feeling the love? How consumer's political ideology shapes responses to AI financial service delivery	16
Effects of internal marketing on strategic orientations in the banking sector	16
The role of the hedonistic and utilitarian quality dimensions in enhancing user satisfaction in mobile banking	16
Greening crowdfunding campaigns: an investigation of message framing and effective communication strategies for funding success	16
Impact of mobile banking failure on bank customers' usage behaviour: the mediating role of user satisfaction	15
The role of financial literacy for financial resilience in middle-age and older adulthood	15
Relating mindfulness to financial well-being through materialism: evidence from India	15
Personality matters: does an individual's personality affect adoption and continued use of green banking channels?	15
Does M-payment service quality and perceived value co-creation participation magnify M-payment continuance usage intention? Moderation of usefulness and severity	15

Online banking and privacy: redesigning sales strategy through social exchange	14
Redefining banks in the digital era: a typology of banks and their research, managerial and policy implications	14
Service beyond the status quo: the ripple effect of corporate social responsibility and internal marketing on employee's customer-oriented behavior	14
Exploring COBRAs, its antecedents and consequences in the context of banking brands	13
Relationship marketing: an S–O–R perspective emphasising the importance of trust in retail banking	13
Financial well-being of customer-to-customer co-creation experience: a comparative qualitative focus group study of savings/credit groups	12
Exploring the relationship between lifestyle, digital financial element and digital financial services experience	12
Exploring affiliate marketing's impact on customers' brand engagement and vulnerability in the online banking service sector	12
Omnichannel retailing with brand engagement, trust and loyalty in banking: the moderating role of personal innovativeness	12
Is technology truly improving the customer experience? Analysing the intention to use open banking in Indonesia	12
Exploring the reasons for bank-switching behavior in retail banking	12
Households' intentions under financial vulnerability conditions: is it likely for the COVID-19 pandemic to leave a permanent scar?	12
Counteracting dark sides of robo-advisors: justice, privacy and intrusion considerations	11
Empowering women agriculture entrepreneurs: banks' role in achieving sustainable development goals	11
Guest editorial: The impact of COVID-19 pandemic on mobile payment	11
Mobile banking service quality and customer value co-creation intention: a moderated mediated model	11
Understanding the psychological determinants of buy-now-pay-later (BNPL) in the UK: a user perspective	11
Exploring the antecedents of retail banks’ reputation in low-bankarization markets: brand equity, value co-creation and brand experience	11
Digital financial services usage and subjective financial well-being: evidence from low-income households in Malaysia	11
The transformative outcomes of frontline employee adaptability for service value co-creation: a study of the banking sector	11
High street banking on the app: branding strategies of traditionally-driven neobanks	11
Bank's service failures and bank customers' switching behavior: does bank reputation matter?	11
Guest editorial: Artificial intelligence in financial services marketing	11
Do emotions, desires and habits influence mutual fund investing? A study using the model of goal-directed behavior	10
Islamic banking sustainability: theory and evidence using a novel quadruple bottom line framework	10
Digitalization and bank profitability: evidence from an emerging country	10
From offline to online: understanding users' switching intentions from traditional wealth management services to mobile wealth management applications	10
The transformative role of firm information transparency in triggering retail investor's perceived financial well-being	9
Bancassurance and the coexistence of multiple insurance distribution channels	9
Social performance, financial risk and financial performance in microfinance institutions	9
Mobile payment use and payment satisfaction: mediation and moderation analyses	9
The influences of technological characteristics and user beliefs on customers' perceptions of live chat usage in mobile banking	9
Affective and cognitive factors that hinder the banking relationships of economically vulnerable consumers	9
Mortgage delinquency during COVID-19: do financial literacy and personality traits matter?	9
Exploring mobile banking adoption and service quality features through user-generated content: the application of a topic modeling approach to Google Play Store reviews	9
Fintech and contactless payment: Help or hindrance? The role of invasion of privacy and information disclosure	9
The effect of nWOM firestorms on South African retail banking	9
The impact of brand origin and CSR actions on consumer perceptions in retail banking during a crisis	8
Examining the role of customers' intrinsic motivation on continued usage of mobile banking: a relational approach	8
An analysis of the scientific literature produced on bank marketing through bibliometrics and scientific mapping – what has been the role of sales in banking?	8
The psychological antecedents of personal financial management behavior: a meta-analysis	8
Good debt, bad debt: family debt portfolios and financial burdens	8
Impact of internal and external CSR on organizational performance with moderating role of culture: empirical evidence from Chinese banking sector	8
Dark side whitewashes the benefits of FinTech innovations: a bibliometric overview	8
Excessive use of social networking sites and financial well-being among working millennials: a parallel-serial mediation model	8
Investigating trust in the Israeli banking system from the reciprocating perspectives of customers and bankers: a mixed methods study	8
Continuance intention in financial technology: a framework and meta-analysis	8
Frontline employees' performance in the financial services industry: the significance of trust, empathy and consumer orientation	8
Future time perspective and consumer well-being of millennials: implications for consumer resilience	7
Consumer responses to the failure of self-service banking technology: moderating role of failure stability	7
Measuring consumer perception of overall brand equity drivers for m-payments	7
How does corporate hypocrisy reduce customer co-creation behaviors? Moderated mediation analysis of corporate reputation and self-brand connection	7
The determinants of bank branch location in India: an empirical investigation	6
Intensifying materialism through buy-now pay-later (BNPL): examining the dark sides	6
Artificial intelligence (AI) in FinTech decisions: the role of congruity and rejection sensitivity	6
Identifying unobserved heterogeneity in mobile wallet adoption – A FIMIX-PLS approach for user segmentation	6
Use of social networks in stock investment	6
Measuring financial resilience with consumer sentiment data from India	6
The effects of frontline bank employees' social capital on adaptive selling behavior: serial multiple mediation model	6
Exploring mobile banking service quality dimensions in Pakistan: a text mining approach	6
Customer loyalty in the banking sector: a meta-analytic study	6
Developing corporate social responsibility in financial services	6
How infomediaries on Twitter influence business outcomes of a bank	6
Construction and validation of a perceived financial well-being scale (PFWBS)	6
Impact of perceived brand localness and globalness on brand trust to predict customer responses towards retail banks: the case of Trinidad and Tobago	6
Employment status and financial resilience during the COVID-19 pandemic	5
Towards a better understanding of the concept of revenge against banks	5
The power of words: driving online consumer engagement in Fintech	5
The complementary effects of bank intangible value binding in customer robo-advisory adoption	5
Measuring stereotypes in the banking industry – an application to client relational benefits	5
Interaction between wealth management products and bank deposits: evidence from China's shadow banking	5
Do sustainable banking practices enhance the sustainability performance of banking institutions? Direct and indirect effects	5
Money as a symbol in the relationship between financial advisors and their clients: a dyadic study	5
The role of financial risk-taking attitude in personal finances and consumer satisfaction: evidence from Australia	5
Toward an understanding of Pakistani customers' adoption of smart banking services: an extended application of UTAUT2 model with big brother effect and information privacy concern	5
What is the connection between Fintechs’ video marketing and their vulnerable customers’ brand engagement during crises?	5
The effects of mental budgeting and pain of payment on the financial decision making of socially excluded people	5
Trust in the financial services context: a meta-analysis	5
Financial Citizenship Perception (FCP) Scale: proposition and validation of a measure	5
Income shock and financial well-being in the COVID-19 pandemic: financial resilience and psychological resilience as mediators	5

Effects of internal brand knowledge dissemination on the employee	5
Modeling investment intention in online P2P lending: an elaboration likelihood perspective	5
High-involvement work practices, work engagement and their effects on bank employees' turnover intentions: the moderating role of functional competence	5
Key investor information disclosure regulation and retail mutual fund flows in the Finnish market	5
Ethical reputation and retail bank selection: a sequential exploratory mixed-methods study in an emerging economy	4
Value co-creation or value co-destruction: co-production and its double-sided effect	4
Struggling to make ends meet: can consumer financial behaviors improve?	4
Differences in financial inclusion by disability type	4
Blue and red in financial documents: the influence on attentional mechanisms and behavior	4
Why do bank customers switch? A systematic literature review	4
Determinants of commercial bank loan and advance disbursement: the case of private Ethiopian commercial banks	4
Are financially illiterate individuals all the same? A study on incorrect and “do not know” answers to financial knowledge questions	4
Emotions, perceived risk and intentions to adopt emerging e-banking technology amongst educated young consumers	4
Regulatory focus and investment advisers' recommending behavior	4
Banking on bullshit: indifferences towards truth in corporate social responsibility	4
Vulnerable customers' perception of corporate social responsibility in the banking sector in a post-crisis context	4
Amidst technology, environment and human touch. Understanding elderly customers in the bank retail sector	4
The direct and indirect effects of financial socialization and psychological characteristics on young professionals' personal financial management behavior	4
Surviving in financial advice deserts: limited access to financial advice and retirement planning behavior	4
The moderating role of high- and low-involvement product types on customer loyalty and satisfaction in banking: an Australian perspective	4
The importance of entrepreneurial leadership in fostering bank performance	4
Racial/ethnic differences in mobile payment usage: what do we know, and what do we need to know?	4