OOIR: Observatory of International Research

Papers

(The TQCC of Service Industries Journal is 18. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-06-01 to 2025-06-01.)

Article	Citations
Organizational green culture and employees’ green behavior: a moderated mediation model with employees’ environmental awareness and organizational disseminative capacity	328
Unlearning in service contexts: a moderated-mediation model	172
Relationship between climate change and tourism: an integrative review	100
Abusive supervision: serial and moderated mediation effects	76
Mapping knowledge management research in hospitality: a bibliometric analysis	75
Unraveling women (in) leadership in tourism and hospitality: a retrospect and outlook	74
Employees’ CSR attributions and pro-environmental behaviors in the hotel industry: the key role of female supervisors	63
Towards a typology of negative engagement behavior in social media	59
How are the exchange relationships of front office employees reflected on customers?	54
Online opinion leadership styles and purchase intention in livestreaming e-commerce	52
Unmasking the influence of employees’ coping strategies on workplace bullying	50
How multi-actor resources create value for live streaming platforms: the mediating role of engaged spectators	48
The attribution effects of CSR motivations on brand advocacy: psychological distance matters!	42
Chatbot service usage during a pandemic: fear and social distancing	37
Driving service-oriented organizational citizenship behavior through error management culture	37
How do macro-environmental factors impact customer experience? A refined typology, integrative framework, and implications	35
Linking artificial intelligence to service sabotage	33
How the time-scarcity feature of live-streaming e-commerce affects impulsive buying直播电商的时间性稀缺特征如何影响冲动购买	33
Consumer well-being (CWB): conceptualisation, contextualisation and a research agenda	32
The impact of family-like employee-organization relationship on unethical pro-family behavior	32
Determinants and consequences of trust in AI-based customer service chatbots	31
The dark side of robot anthropomorphism: cognitive load, stress, and dysfunctional customer behavior	31
Necessary Configuration Analysis (NConfA): a new multivariate approach	30
Similarity-attraction theory perspective on service employees and service robots’ interactions	29
Workplace hazing and employee turnover intention in the hospitality industry: a person-environment fit perspective	28

Value co-creation in the B2B context: a conceptual framework and its implications	28
The dark side of artificial intelligence in higher education	28
Communication and the role of third-party endorsement in social crowdfunding	27
Metaverse in services marketing: an overview and future research directions	26
An integrative framework for business model innovation in the tourism industry旅游业商业模式创新的综合框架	26
Systematic literature review and future research directions for service robots in hospitality and tourism industries	26
Social media influencer popularity and authenticity perception in the travel industry	25
Correction	24
Avatars at the forefront: how collaboration types influence purchase intention	23
Ethical implementation of artificial intelligence in the service industries	22
How potential customers perceive companies’ reply to negative reviews?	22
Unifying technology and people: revisiting service in a digitally transformed world	22
The impact of ChatGPT’s competencies on users’ intention to use	22
Conceptualizing service ethics for the complexity of modern service interactions	21
The mediating role of organizational learning capability and resilience in the error management culture-service innovation link and the contingent effect of error frequency	21
Leaders’ knowledge hiding and front-line employee service sabotage	21
Employee voice: the impact of high-performance work systems and organisational engagement climate	20
The potential and constraint of work gamification for employees’ creative performance	20
Using LLMs in sensory service research: initial insights and perspectives	20
Inclusive leadership and team innovation in retail services	20
The effect of promotion regulatory focus on service performance	20
Value formation in AI-integrated service system: review and implications on hospitality and tourism research	20
Does awe facilitate conformity in tourism consumption? Evidence from China	19
Who trusts whom? The case of immigrant service professionals	19
Revolutionizing services with cutting-edge technologies post major exogenous shocks	18
Credit card churning customers, endowed loyalty, and protestant work ethic	18
Correction	18