Service Industries Journal

Papers
(The TQCC of Service Industries Journal is 20. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2022-05-01 to 2026-05-01.)
ArticleCitations
Relationship between climate change and tourism: an integrative review120
Organizational green culture and employees’ green behavior: a moderated mediation model with employees’ environmental awareness and organizational disseminative capacity101
Mapping knowledge management research in hospitality: a bibliometric analysis99
Unraveling women (in) leadership in tourism and hospitality: a retrospect and outlook85
Transforming retail with humanoid service robots: exploring the impact of customer mindsets on value co-creation via perceived robot anthropomorphism and the moderating roles of robotic service proact68
Abusive supervision: serial and moderated mediation effects67
Towards a typology of negative engagement behavior in social media59
Unlearning in service contexts: a moderated-mediation model58
How multi-actor resources create value for live streaming platforms: the mediating role of engaged spectators57
Unmasking the influence of employees’ coping strategies on workplace bullying48
Online opinion leadership styles and purchase intention in livestreaming e-commerce46
Navigating the dark side of AI in service ecosystems: an ethical leadership framework for risk mitigation46
Avoidance to acceptance: augmented reality infographics for low-acceptance sustainable foods46
Driving service-oriented organizational citizenship behavior through error management culture44
How the time-scarcity feature of live-streaming e-commerce affects impulsive buying直播电商的时间性稀缺特征如何影响冲动购买40
Determinants and consequences of trust in AI-based customer service chatbots39
Linking artificial intelligence to service sabotage39
Consumer well-being (CWB): conceptualisation, contextualisation and a research agenda37
Navigating ethical, human-centric leadership in AI-driven organizations: a thematic literature review37
The impact of family-like employee-organization relationship on unethical pro-family behavior36
The dark side of robot anthropomorphism: cognitive load, stress, and dysfunctional customer behavior33
Necessary Configuration Analysis (NConfA): a new multivariate approach31
Similarity-attraction theory perspective on service employees and service robots’ interactions30
Workplace hazing and employee turnover intention in the hospitality industry: a person-environment fit perspective30
AI-driven experiences in cultural and creative industries: a review of literature and development of a multifaceted framework29
Linking artificial intelligence (AI) with employees’ work behaviors29
The dark side of artificial intelligence in higher education28
Human agency in AI-driven work transformation: exploring hospitality employees’ adaptation strategies27
An integrative framework for business model innovation in the tourism industry旅游业商业模式创新的综合框架26
Sample size practices and guidelines in services marketing survey research26
Systematic literature review and future research directions for service robots in hospitality and tourism industries25
Metaverse in services marketing: an overview and future research directions25
Social media influencer popularity and authenticity perception in the travel industry24
Ethical implementation of artificial intelligence in the service industries23
Generative AI in digital engagement: a quasi-experimental study of tourist sentiment23
Conceptualizing service ethics for the complexity of modern service interactions22
Avatars at the forefront: how collaboration types influence purchase intention22
The impact of ChatGPT’s competencies on users’ intention to use22
Inclusive leadership and team innovation in retail services21
The impact of AI service robots’ cognitive anthropomorphism on consumers’ subjective well-being – a moderated mediation model21
Using LLMs in sensory service research: initial insights and perspectives21
Leaders’ knowledge hiding and front-line employee service sabotage21
Value formation in AI-integrated service system: review and implications on hospitality and tourism research21
Correction20
Why users continue E-commerce chatbots? Insights from PLS-fsQCA-NCA approach20
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