OOIR: Observatory of International Research

Papers

(The TQCC of Service Industries Journal is 19. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2022-07-01 to 2026-07-01.)

Article	Citations
Transforming retail with humanoid service robots: exploring the impact of customer mindsets on value co-creation via perceived robot anthropomorphism and the moderating roles of robotic service proact	127
Abusive supervision: serial and moderated mediation effects	108
Unlearning in service contexts: a moderated-mediation model	104
Mapping knowledge management research in hospitality: a bibliometric analysis	88
Organizational green culture and employees’ green behavior: a moderated mediation model with employees’ environmental awareness and organizational disseminative capacity	75
Towards a typology of negative engagement behavior in social media	67
Unraveling women (in) leadership in tourism and hospitality: a retrospect and outlook	62
Relationship between climate change and tourism: an integrative review	60
Avoidance to acceptance: augmented reality infographics for low-acceptance sustainable foods	58
Online opinion leadership styles and purchase intention in livestreaming e-commerce	52
How multi-actor resources create value for live streaming platforms: the mediating role of engaged spectators	49
Driving service-oriented organizational citizenship behavior through error management culture	49
Unmasking the influence of employees’ coping strategies on workplace bullying	47
Navigating the dark side of AI in service ecosystems: an ethical leadership framework for risk mitigation	43
AI-expressed empathy in misaligned recovery: consumer forgiveness following recommendation failures	41
How the time-scarcity feature of live-streaming e-commerce affects impulsive buying直播电商的时间性稀缺特征如何影响冲动购买	39
How engagement metrics shape consumer decision-making in livestream commerce	39
Linking artificial intelligence to service sabotage	38
Researching vulnerable populations in hospitality and tourism: a methodological review	37
Conceptualizing negative customer engagement: scale development and validation	36
The impact of family-like employee-organization relationship on unethical pro-family behavior	34
The dark side of robot anthropomorphism: cognitive load, stress, and dysfunctional customer behavior	33
Navigating ethical, human-centric leadership in AI-driven organizations: a thematic literature review	33
Consumer well-being (CWB): conceptualisation, contextualisation and a research agenda	31
Determinants and consequences of trust in AI-based customer service chatbots	29

Necessary Configuration Analysis (NConfA): a new multivariate approach	28
Workplace hazing and employee turnover intention in the hospitality industry: a person-environment fit perspective	28
The dark side of artificial intelligence in higher education	28
Linking artificial intelligence (AI) with employees’ work behaviors	28
Similarity-attraction theory perspective on service employees and service robots’ interactions	27
AI-driven experiences in cultural and creative industries: a review of literature and development of a multifaceted framework	27
An integrative framework for business model innovation in the tourism industry旅游业商业模式创新的综合框架	26
Systematic literature review and future research directions for service robots in hospitality and tourism industries	25
Metaverse in services marketing: an overview and future research directions	24
Sample size practices and guidelines in services marketing survey research	24
Human agency in AI-driven work transformation: exploring hospitality employees’ adaptation strategies	23
Social media influencer popularity and authenticity perception in the travel industry	23
Avatars at the forefront: how collaboration types influence purchase intention	23
Generative AI in digital engagement: a quasi-experimental study of tourist sentiment	22
Ethical implementation of artificial intelligence in the service industries	22
Leaders’ knowledge hiding and front-line employee service sabotage	21
Conceptualizing service ethics for the complexity of modern service interactions	21
Value formation in AI-integrated service system: review and implications on hospitality and tourism research	21
The impact of ChatGPT’s competencies on users’ intention to use	21
Inclusive leadership and team innovation in retail services	20
The impact of AI service robots’ cognitive anthropomorphism on consumers’ subjective well-being – a moderated mediation model	20
Correction	19
Using LLMs in sensory service research: initial insights and perspectives	19
Good stress or bad stress? A dual-pathway model of how AI-induced technostress shapes employee resilience	19