OOIR: Observatory of International Research

Papers

(The TQCC of Service Industries Journal is 18. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-09-01 to 2025-09-01.)

Article	Citations
Relationship between climate change and tourism: an integrative review	356
Abusive supervision: serial and moderated mediation effects	104
Towards a typology of negative engagement behavior in social media	83
Unraveling women (in) leadership in tourism and hospitality: a retrospect and outlook	82
Unlearning in service contexts: a moderated-mediation model	80
Organizational green culture and employees’ green behavior: a moderated mediation model with employees’ environmental awareness and organizational disseminative capacity	70
Employees’ CSR attributions and pro-environmental behaviors in the hotel industry: the key role of female supervisors	69
Mapping knowledge management research in hospitality: a bibliometric analysis	62
How are the exchange relationships of front office employees reflected on customers?	53
The attribution effects of CSR motivations on brand advocacy: psychological distance matters!	53
Driving service-oriented organizational citizenship behavior through error management culture	53
Online opinion leadership styles and purchase intention in livestreaming e-commerce	50
Unmasking the influence of employees’ coping strategies on workplace bullying	41
How multi-actor resources create value for live streaming platforms: the mediating role of engaged spectators	39
How do macro-environmental factors impact customer experience? A refined typology, integrative framework, and implications	37
How the time-scarcity feature of live-streaming e-commerce affects impulsive buying直播电商的时间性稀缺特征如何影响冲动购买	36
Linking artificial intelligence to service sabotage	35
Consumer well-being (CWB): conceptualisation, contextualisation and a research agenda	34
The impact of family-like employee-organization relationship on unethical pro-family behavior	34
The dark side of robot anthropomorphism: cognitive load, stress, and dysfunctional customer behavior	33
Navigating ethical, human-centric leadership in AI-driven organizations: a thematic literature review	33
Determinants and consequences of trust in AI-based customer service chatbots	32
Necessary Configuration Analysis (NConfA): a new multivariate approach	31
Linking artificial intelligence (AI) with employees’ work behaviors	31
Workplace hazing and employee turnover intention in the hospitality industry: a person-environment fit perspective	29

Value co-creation in the B2B context: a conceptual framework and its implications	29
AI-driven experiences in cultural and creative industries: a review of literature and development of a multifaceted framework	29
Similarity-attraction theory perspective on service employees and service robots’ interactions	28
The dark side of artificial intelligence in higher education	28
An integrative framework for business model innovation in the tourism industry旅游业商业模式创新的综合框架	28
Metaverse in services marketing: an overview and future research directions	27
Social media influencer popularity and authenticity perception in the travel industry	26
Systematic literature review and future research directions for service robots in hospitality and tourism industries	26
Correction	25
Avatars at the forefront: how collaboration types influence purchase intention	24
The impact of ChatGPT’s competencies on users’ intention to use	23
Ethical implementation of artificial intelligence in the service industries	23
Conceptualizing service ethics for the complexity of modern service interactions	23
How potential customers perceive companies’ reply to negative reviews?	23
The mediating role of organizational learning capability and resilience in the error management culture-service innovation link and the contingent effect of error frequency	22
Leaders’ knowledge hiding and front-line employee service sabotage	22
The potential and constraint of work gamification for employees’ creative performance	21
Value formation in AI-integrated service system: review and implications on hospitality and tourism research	21
Inclusive leadership and team innovation in retail services	20
The effect of promotion regulatory focus on service performance	20
Why users continue E-commerce chatbots? Insights from PLS-fsQCA-NCA approach	19
Employee voice: the impact of high-performance work systems and organisational engagement climate	19
Who trusts whom? The case of immigrant service professionals	19
Using LLMs in sensory service research: initial insights and perspectives	19
Factors affecting customers’ intention to voice shopping over smart speaker從智慧音箱品質、互補性與隱私風險探討影響智慧音箱使用者語音購物因素	18
Does awe facilitate conformity in tourism consumption? Evidence from China	18
Revolutionizing services with cutting-edge technologies post major exogenous shocks	18