OOIR: Observatory of International Research

Papers

(The TQCC of Service Industries Journal is 18. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2022-08-01 to 2026-08-01.)

Article	Citations
Mapping knowledge management research in hospitality: a bibliometric analysis	135
Towards a typology of negative engagement behavior in social media	114
Organizational green culture and employees’ green behavior: a moderated mediation model with employees’ environmental awareness and organizational disseminative capacity	104
Unlearning in service contexts: a moderated-mediation model	89
Abusive supervision: serial and moderated mediation effects	76
How AI-powered marketing technology use fosters strategic capability via cross-domain resource integration	64
Unraveling women (in) leadership in tourism and hospitality: a retrospect and outlook	63
Victim-centric perspectives on abusive supervision within hospitality organizations: a meta-analysis	58
Relationship between climate change and tourism: an integrative review	52
The impact of anthropomorphic service robots on consumer conformity behaviour	52
Transforming retail with humanoid service robots: exploring the impact of customer mindsets on value co-creation via perceived robot anthropomorphism and the moderating roles of robotic service proact	51
Avoidance to acceptance: augmented reality infographics for low-acceptance sustainable foods	47
Online opinion leadership styles and purchase intention in livestreaming e-commerce	46
Driving service-oriented organizational citizenship behavior through error management culture	45
AI-expressed empathy in misaligned recovery: consumer forgiveness following recommendation failures	42
Navigating the dark side of AI in service ecosystems: an ethical leadership framework for risk mitigation	41
US AI media attention and state-dependent spillovers across AI markets	38
Unmasking the influence of employees’ coping strategies on workplace bullying	38
How multi-actor resources create value for live streaming platforms: the mediating role of engaged spectators	38
How engagement metrics shape consumer decision-making in livestream commerce	36
How the time-scarcity feature of live-streaming e-commerce affects impulsive buying直播电商的时间性稀缺特征如何影响冲动购买	35
Conceptualizing negative customer engagement: scale development and validation	35
Researching vulnerable populations in hospitality and tourism: a methodological review	34
The impact of family-like employee-organization relationship on unethical pro-family behavior	30
Cyber incivility, cyberslacking, and negative reciprocity: moderation of digital well-being	29

Determinants and consequences of trust in AI-based customer service chatbots	29
Navigating ethical, human-centric leadership in AI-driven organizations: a thematic literature review	28
Similarity-attraction theory perspective on service employees and service robots’ interactions	27
Consumer well-being (CWB): conceptualisation, contextualisation and a research agenda	27
The dark side of robot anthropomorphism: cognitive load, stress, and dysfunctional customer behavior	27
Workplace hazing and employee turnover intention in the hospitality industry: a person-environment fit perspective	26
AI-driven experiences in cultural and creative industries: a review of literature and development of a multifaceted framework	25
Necessary Configuration Analysis (NConfA): a new multivariate approach	25
The dark side of artificial intelligence in higher education	24
Linking artificial intelligence (AI) with employees’ work behaviors	24
Human agency in AI-driven work transformation: exploring hospitality employees’ adaptation strategies	23
Social media influencer popularity and authenticity perception in the travel industry	23
An integrative framework for business model innovation in the tourism industry旅游业商业模式创新的综合框架	23
Metaverse in services marketing: an overview and future research directions	22
Sample size practices and guidelines in services marketing survey research	22
Systematic literature review and future research directions for service robots in hospitality and tourism industries	21
Avatars at the forefront: how collaboration types influence purchase intention	21
Generative AI in digital engagement: a quasi-experimental study of tourist sentiment	21
Ethical implementation of artificial intelligence in the service industries	20
Conceptualizing service ethics for the complexity of modern service interactions	20
The impact of ChatGPT’s competencies on users’ intention to use	19
Value formation in AI-integrated service system: review and implications on hospitality and tourism research	19
Leaders’ knowledge hiding and front-line employee service sabotage	18