Service Industries Journal

Papers
(The TQCC of Service Industries Journal is 13. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-03-01 to 2025-03-01.)
ArticleCitations
Communication and the role of third-party endorsement in social crowdfunding251
An integrative framework for business model innovation in the tourism industry旅游业商业模式创新的综合框架141
Social media usage for service innovation: a resilience perspective101
What we know about transformational leadership in tourism and hospitality: a systematic review and future agenda83
Unraveling women (in) leadership in tourism and hospitality: a retrospect and outlook65
Mapping knowledge management research in hospitality: a bibliometric analysis58
How does paternalistic leadership evoke abusive supervision? The mediating role of territorial behaviour57
Organizational green culture and employees’ green behavior: a moderated mediation model with employees’ environmental awareness and organizational disseminative capacity56
Towards a typology of negative engagement behavior in social media54
Envy: definitions, approaches and implications46
Unlearning in service contexts: a moderated-mediation model36
Emotions in service research: evolutionary analysis and empirical review35
Promoting electronic customer-to-customer interaction: evidence from social commerce sites31
Systematic literature review and future research directions for service robots in hospitality and tourism industries30
Supervisor negative gossip and employees’ thriving at work30
The dark side of artificial intelligence in services29
Effect of social status signaling in an organic restaurant setting有机餐厅背景下社会地位信号的影响27
Revisiting a model of customer engagement cycle: a systematic review27
Users’ intention to adopt artificial intelligence-based chatbot: a meta-analysis27
The effects of host sincerity on tourists’ perceived destination image26
ChatGPT-powered chatbot as a green evangelist: an innovative path toward sustainable consumerism in E-commerce25
Social media influencer popularity and authenticity perception in the travel industry24
Abusive supervision: serial and moderated mediation effects24
Employees’ CSR attributions and pro-environmental behaviors in the hotel industry: the key role of female supervisors24
Negative customer engagement behaviour in a service context24
Transforming tourists’ intentions through destination engagement: insights from transformative learning theory23
Innovation-based coopetition taxonomy for knowledge intensive business services23
Metaverse in services marketing: an overview and future research directions23
Relationship between climate change and tourism: an integrative review22
A job demands-resources perspective on servant leadership and employee creativity19
Work-family conflict, subjective well-being, burnout, and their effects on presenteeism19
How does customer engagement value occur in restaurants?A stimulus-organism-response(S-O-R) perspective19
Ethical implementation of artificial intelligence in the service industries18
The physical frictionless experience: a slippery slope for experience memorability of retail services?18
Ethical considerations of service organizations in the information age信息时代服务组织的道德思考18
Service innovation capability: a systematic literature review and research agenda18
Ethics in services: an historical perspective and new research arcs17
Test of a sequential mediation model of green management innovation17
Service-oriented high performance human resource practices and proactive work behavior: A moderated mediation model17
How do you treat your ‘big fish’? The joint effect of perceived subordinates’ overqualification and managers’ personalities on knowledge hiding16
Unifying technology and people: revisiting service in a digitally transformed world15
Driving service-oriented organizational citizenship behavior through error management culture15
The attribution effects of CSR motivations on brand advocacy: psychological distance matters!15
Conflict-solving as a mediator between customer incivility and service performance14
Correction14
Unpacking solutions to counterproductive work behavior using hybrid fuzzy MCDM13
How multi-actor resources create value for live streaming platforms: the mediating role of engaged spectators13
Combining strategies for high service productivity with successful service innovation13
Online opinion leadership styles and purchase intention in livestreaming e-commerce13
Customer trust and willingness to use shopping assistant humanoid chatbot13
Unmasking the influence of employees’ coping strategies on workplace bullying13
From surviving to co-creating: the effects of the reshaped physical and social servicescape on customer citizenship behavior13
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