Service Industries Journal

Papers
(The TQCC of Service Industries Journal is 14. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2020-11-01 to 2024-11-01.)
ArticleCitations
Advancing knowledge through literature reviews: ‘what’, ‘why’, and ‘how to contribute’242
Leadership, green innovation, and green creativity: a systematic review121
Customer engagement and purchase intention in live-streaming digital marketing platforms101
Green human resource management in service industries: the construct, antecedents, consequences, and outlook77
Green innovation research in the field of hospitality and tourism: the construct, antecedents, consequences, and future outlook65
Resilience building in service firms during and post COVID-1961
Effects of retailers’ service quality and legitimacy on behavioral intention: the role of emotions during COVID-1957
Artificial intelligence in services: current trends, benefits and challenges57
Evolving impacts of COVID-19 vaccination intentions on travel intentions56
Artificial intelligence acceptance in services: connecting with Generation Z54
Metaverse for climbing the ladder toward ‘Industry 5.0’ and ‘Society 5.0’?48
Brand anthropomorphism, love and defense: does attitude towards social distancing matter?46
Transformative service research and COVID-1944
Characteristics and roles of streamers in e-commerce live streaming38
A systematic review of creativity in tourism and hospitality35
Social distancing and wellbeing: conceptualizing actor distance and actor safe zone for pandemics32
Does green inclusive leadership promote hospitality employees’ pro-environmental behaviors? The mediating role of climate for green initiative31
The intellectual structure of customer experience research in service scholarship: a bibliometric analysis30
Chatbot service usage during a pandemic: fear and social distancing30
Forty years of The Service Industries Journal: a bibliometric review28
Communication and the role of third-party endorsement in social crowdfunding26
Workplace bullying, psychological distress, job performance and employee creativity: the moderating effect of psychological resilience25
Stakeholder engagement and business model innovation value25
Driving service-oriented organizational citizenship behavior through error management culture24
How does mindfulness boost work engagement and inhibit psychological distress among hospital employees during the COVID-19 pandemic? The mediating and moderating role of psychological resilience24
Employee mindfulness and creativity: when emotions and national culture matter24
Spiritual leadership and work alienation: analysis of mechanisms and constraints23
The attribution effects of CSR motivations on brand advocacy: psychological distance matters!21
Anthropomorphize service robots: the role of human nature traits20
Discovering meaningful engagement through interaction between customers and service robots19
Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence19
Masked smiles matter – employee verbal expertise and emotion display during COVID-1919
The mediating role of organizational learning capability and resilience in the error management culture-service innovation link and the contingent effect of error frequency18
The dark side of artificial intelligence in higher education18
A moderated mediation model of knowledge hiding18
Customer readiness–customer participation link in e-services17
Employees’ CSR attributions and pro-environmental behaviors in the hotel industry: the key role of female supervisors17
Eliciting consumer-engagement and experience to foster consumer-based-brand-equity: moderation of perceived-health-beliefs17
Detecting fake reviews with supervised machine learning algorithms17
The need to belong: how to reduce workplace ostracism17
Unifying technology and people: revisiting service in a digitally transformed world17
Responsible leadership, organizational ethical culture, strategic posture, and green innovation16
Linking artificial intelligence to service sabotage16
Linking ostracism with employee negligence behavior: a moderated mediation model15
Emotions in service research: evolutionary analysis and empirical review15
Can brand anthropomorphism trigger emotional brand attachment?14
The potential and constraint of work gamification for employees’ creative performance14
Transforming tourists’ intentions through destination engagement: insights from transformative learning theory14
Business intelligence and firm performance: a moderated-mediated model14
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