OOIR: Observatory of International Research

Papers

(The TQCC of Service Industries Journal is 18. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-05-01 to 2025-05-01.)

Article	Citations
Organizational green culture and employees’ green behavior: a moderated mediation model with employees’ environmental awareness and organizational disseminative capacity	317
Unlearning in service contexts: a moderated-mediation model	168
Relationship between climate change and tourism: an integrative review	98
Unraveling women (in) leadership in tourism and hospitality: a retrospect and outlook	82
Mapping knowledge management research in hospitality: a bibliometric analysis	72
Abusive supervision: serial and moderated mediation effects	71
Towards a typology of negative engagement behavior in social media	71
Employees’ CSR attributions and pro-environmental behaviors in the hotel industry: the key role of female supervisors	59
Unmasking the influence of employees’ coping strategies on workplace bullying	55
How multi-actor resources create value for live streaming platforms: the mediating role of engaged spectators	54
Online opinion leadership styles and purchase intention in livestreaming e-commerce	48
Driving service-oriented organizational citizenship behavior through error management culture	45
The attribution effects of CSR motivations on brand advocacy: psychological distance matters!	42
How are the exchange relationships of front office employees reflected on customers?	35
How do macro-environmental factors impact customer experience? A refined typology, integrative framework, and implications	34
Chatbot service usage during a pandemic: fear and social distancing	33
How the time-scarcity feature of live-streaming e-commerce affects impulsive buying直播电商的时间性稀缺特征如何影响冲动购买	32
Linking artificial intelligence to service sabotage	32
Linking ostracism with employee negligence behavior: a moderated mediation model	32
Consumer well-being (CWB): conceptualisation, contextualisation and a research agenda	31
Determinants and consequences of trust in AI-based customer service chatbots	30
The impact of family-like employee-organization relationship on unethical pro-family behavior	30
Necessary Configuration Analysis (NConfA): a new multivariate approach	29
Workplace hazing and employee turnover intention in the hospitality industry: a person-environment fit perspective	29
Similarity-attraction theory perspective on service employees and service robots’ interactions	28

The dark side of artificial intelligence in higher education	28
Value co-creation in the B2B context: a conceptual framework and its implications	28
Social media influencer popularity and authenticity perception in the travel industry	26
Communication and the role of third-party endorsement in social crowdfunding	26
An integrative framework for business model innovation in the tourism industry旅游业商业模式创新的综合框架	26
Systematic literature review and future research directions for service robots in hospitality and tourism industries	25
Metaverse in services marketing: an overview and future research directions	24
Correction	23
Avatars at the forefront: how collaboration types influence purchase intention	22
Unifying technology and people: revisiting service in a digitally transformed world	21
How potential customers perceive companies’ reply to negative reviews?	21
Ethical implementation of artificial intelligence in the service industries	21
Leaders’ knowledge hiding and front-line employee service sabotage	21
Value formation in AI-integrated service system: review and implications on hospitality and tourism research	20
Conceptualizing service ethics for the complexity of modern service interactions	20
Employee voice: the impact of high-performance work systems and organisational engagement climate	19
The impact of ChatGPT’s competencies on users’ intention to use	19
The potential and constraint of work gamification for employees’ creative performance	19
The effect of promotion regulatory focus on service performance	19
Using LLMs in sensory service research: initial insights and perspectives	19
The mediating role of organizational learning capability and resilience in the error management culture-service innovation link and the contingent effect of error frequency	19
Credit card churning customers, endowed loyalty, and protestant work ethic	18
Who trusts whom? The case of immigrant service professionals	18
Inclusive leadership and team innovation in retail services	18
Factors affecting customers’ intention to voice shopping over smart speaker從智慧音箱品質、互補性與隱私風險探討影響智慧音箱使用者語音購物因素	18
Does awe facilitate conformity in tourism consumption? Evidence from China	18