Service Industries Journal

Papers
(The median citation count of Service Industries Journal is 9. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2022-05-01 to 2026-05-01.)
ArticleCitations
Relationship between climate change and tourism: an integrative review120
Organizational green culture and employees’ green behavior: a moderated mediation model with employees’ environmental awareness and organizational disseminative capacity101
Mapping knowledge management research in hospitality: a bibliometric analysis99
Unraveling women (in) leadership in tourism and hospitality: a retrospect and outlook85
Transforming retail with humanoid service robots: exploring the impact of customer mindsets on value co-creation via perceived robot anthropomorphism and the moderating roles of robotic service proact68
Abusive supervision: serial and moderated mediation effects67
Towards a typology of negative engagement behavior in social media59
Unlearning in service contexts: a moderated-mediation model58
How multi-actor resources create value for live streaming platforms: the mediating role of engaged spectators57
Unmasking the influence of employees’ coping strategies on workplace bullying48
Online opinion leadership styles and purchase intention in livestreaming e-commerce46
Navigating the dark side of AI in service ecosystems: an ethical leadership framework for risk mitigation46
Avoidance to acceptance: augmented reality infographics for low-acceptance sustainable foods46
Driving service-oriented organizational citizenship behavior through error management culture44
How the time-scarcity feature of live-streaming e-commerce affects impulsive buying直播电商的时间性稀缺特征如何影响冲动购买40
Determinants and consequences of trust in AI-based customer service chatbots39
Linking artificial intelligence to service sabotage39
Consumer well-being (CWB): conceptualisation, contextualisation and a research agenda37
Navigating ethical, human-centric leadership in AI-driven organizations: a thematic literature review37
The impact of family-like employee-organization relationship on unethical pro-family behavior36
The dark side of robot anthropomorphism: cognitive load, stress, and dysfunctional customer behavior33
Necessary Configuration Analysis (NConfA): a new multivariate approach31
Workplace hazing and employee turnover intention in the hospitality industry: a person-environment fit perspective30
Similarity-attraction theory perspective on service employees and service robots’ interactions30
Linking artificial intelligence (AI) with employees’ work behaviors29
AI-driven experiences in cultural and creative industries: a review of literature and development of a multifaceted framework29
The dark side of artificial intelligence in higher education28
Human agency in AI-driven work transformation: exploring hospitality employees’ adaptation strategies27
Sample size practices and guidelines in services marketing survey research26
An integrative framework for business model innovation in the tourism industry旅游业商业模式创新的综合框架26
Metaverse in services marketing: an overview and future research directions25
Systematic literature review and future research directions for service robots in hospitality and tourism industries25
Social media influencer popularity and authenticity perception in the travel industry24
Generative AI in digital engagement: a quasi-experimental study of tourist sentiment23
Ethical implementation of artificial intelligence in the service industries23
Conceptualizing service ethics for the complexity of modern service interactions22
Avatars at the forefront: how collaboration types influence purchase intention22
The impact of ChatGPT’s competencies on users’ intention to use22
Inclusive leadership and team innovation in retail services21
The impact of AI service robots’ cognitive anthropomorphism on consumers’ subjective well-being – a moderated mediation model21
Using LLMs in sensory service research: initial insights and perspectives21
Leaders’ knowledge hiding and front-line employee service sabotage21
Value formation in AI-integrated service system: review and implications on hospitality and tourism research21
Correction20
Why users continue E-commerce chatbots? Insights from PLS-fsQCA-NCA approach20
Artificial intelligence psychological anthropomorphism: scale development and validation19
Revolutionizing services with cutting-edge technologies post major exogenous shocks19
Customer experience and chatbots disruption: current landscape and research needs18
Leveraging responsible artificial intelligence to enhance salespeople well-being and performance18
Transformative experiences: a conceptual analysis of the integration process18
Ethical frontiers of artificial intelligence in services: a comprehensive review18
Innovation-based coopetition taxonomy for knowledge intensive business services17
Users’ intention to adopt artificial intelligence-based chatbot: a meta-analysis17
Reuse intention of augmented reality apps: recreational consciousness as moderator17
Understanding work platformization and algorithmic control from labor process theory16
A job demands-resources perspective on servant leadership and employee creativity16
Emotions in service research: evolutionary analysis and empirical review16
Conflict-solving as a mediator between customer incivility and service performance15
Antecedents and consequences of quiet quitting: a systematic literature review15
Leveraging TSR and social innovation for social inclusion via platforms15
This doesn’t make sense! Does illegitimate tasks affect innovative behaviour?14
Digital leadership: a systematic literature review and research direction14
The social assumption in service redefined by AI-mediated zero-social-touch services14
Does green inclusive leadership promote hospitality employees’ pro-environmental behaviors? The mediating role of climate for green initiative14
Corporate social responsibility in hospitality and tourism: a systematic review14
Employees’ foe or friend: artificial intelligence and employee outcomes13
Bridging the missing link between customer incivility and service outcomes13
Antecedents of destination advocacy using symmetrical and asymmetrical modeling techniques13
The role of tourism in environmental pollution: evidence from Malta13
How ethical leadership influences knowledge hiding? A sequential mediation model13
Balancing trust and distrust in generative AI chatbot adoption: a case study from China13
Examining the influence of multiple dimensions of authentic dining experiences12
Understanding heterogeneity in service research: a meta-analytic perspective12
Eliciting consumer-engagement and experience to foster consumer-based-brand-equity: moderation of perceived-health-beliefs11
Transformative Experiences: Exploring the Role of Experience Facilitators11
Social robot-delivered customer-facing services: an assessment of the experience11
Servant leadership and employees’ performance: organization and information structure perspective11
Algorithmic ethics in AI-enabled workplace systems for food delivery employees11
Cultivating green creativity through training and development in hospitality organizations11
Entrepreneurial team diversity and start-up growth in consulting and hospitality11
Hospitality as the bridge: advancing transformative service research towards human flourishing10
How should voice assistants be heard? The mitigating effect of verbal and vocal warmth in voice assistant service failure10
Preloved is reloved: investigating predispositions of second-hand clothing purchase on C2C platforms10
Social media usage for service innovation: a resilience perspective10
Supervisor negative gossip and employees’ thriving at work9
Revisiting a model of customer engagement cycle: a systematic review9
What we know about transformational leadership in tourism and hospitality: a systematic review and future agenda9
Leveraging generative AI to capture theoretical nuance in service research9
The dark side of artificial intelligence in services9
Too guilty to be unethical: the impact of service robots’ empathy ability on unethical consumer behavior9
Work-family conflict, subjective well-being, burnout, and their effects on presenteeism9
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