OOIR: Observatory of International Research

Papers

(The median citation count of Service Industries Journal is 5. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2020-11-01 to 2024-11-01.)

Article	Citations
Advancing knowledge through literature reviews: ‘what’, ‘why’, and ‘how to contribute’	242
Leadership, green innovation, and green creativity: a systematic review	121
Customer engagement and purchase intention in live-streaming digital marketing platforms	101
Green human resource management in service industries: the construct, antecedents, consequences, and outlook	77
Green innovation research in the field of hospitality and tourism: the construct, antecedents, consequences, and future outlook	65
Resilience building in service firms during and post COVID-19	61
Effects of retailers’ service quality and legitimacy on behavioral intention: the role of emotions during COVID-19	57
Artificial intelligence in services: current trends, benefits and challenges	57
Evolving impacts of COVID-19 vaccination intentions on travel intentions	56
Artificial intelligence acceptance in services: connecting with Generation Z	54
Metaverse for climbing the ladder toward ‘Industry 5.0’ and ‘Society 5.0’?	48
Brand anthropomorphism, love and defense: does attitude towards social distancing matter?	46
Transformative service research and COVID-19	44
Characteristics and roles of streamers in e-commerce live streaming	38
A systematic review of creativity in tourism and hospitality	35
Social distancing and wellbeing: conceptualizing actor distance and actor safe zone for pandemics	32
Does green inclusive leadership promote hospitality employees’ pro-environmental behaviors? The mediating role of climate for green initiative	31
Chatbot service usage during a pandemic: fear and social distancing	30
The intellectual structure of customer experience research in service scholarship: a bibliometric analysis	30
Forty years of The Service Industries Journal: a bibliometric review	28
Communication and the role of third-party endorsement in social crowdfunding	26
Workplace bullying, psychological distress, job performance and employee creativity: the moderating effect of psychological resilience	25
Stakeholder engagement and business model innovation value	25
Driving service-oriented organizational citizenship behavior through error management culture	24
How does mindfulness boost work engagement and inhibit psychological distress among hospital employees during the COVID-19 pandemic? The mediating and moderating role of psychological resilience	24

Employee mindfulness and creativity: when emotions and national culture matter	24
Spiritual leadership and work alienation: analysis of mechanisms and constraints	23
The attribution effects of CSR motivations on brand advocacy: psychological distance matters!	21
Anthropomorphize service robots: the role of human nature traits	20
Discovering meaningful engagement through interaction between customers and service robots	19
Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence	19
Masked smiles matter – employee verbal expertise and emotion display during COVID-19	19
The mediating role of organizational learning capability and resilience in the error management culture-service innovation link and the contingent effect of error frequency	18
The dark side of artificial intelligence in higher education	18
A moderated mediation model of knowledge hiding	18
Customer readiness–customer participation link in e-services	17
Employees’ CSR attributions and pro-environmental behaviors in the hotel industry: the key role of female supervisors	17
Eliciting consumer-engagement and experience to foster consumer-based-brand-equity: moderation of perceived-health-beliefs	17
Detecting fake reviews with supervised machine learning algorithms	17
The need to belong: how to reduce workplace ostracism	17
Unifying technology and people: revisiting service in a digitally transformed world	17
Responsible leadership, organizational ethical culture, strategic posture, and green innovation	16
Linking artificial intelligence to service sabotage	16
Linking ostracism with employee negligence behavior: a moderated mediation model	15
Emotions in service research: evolutionary analysis and empirical review	15
Business intelligence and firm performance: a moderated-mediated model	14
Can brand anthropomorphism trigger emotional brand attachment?	14
The potential and constraint of work gamification for employees’ creative performance	14
Transforming tourists’ intentions through destination engagement: insights from transformative learning theory	14
How are the exchange relationships of front office employees reflected on customers?	13
Theories, constructs, and methodologies to study COVID-19 in the service industries	13
Social media influencer popularity and authenticity perception in the travel industry	13
My new financial companion! non-linear understanding of Robo-advisory service acceptance	13
Preloved is reloved: investigating predispositions of second-hand clothing purchase on C2C platforms	13
Determinants and consequences of trust in AI-based customer service chatbots	12
This doesn’t make sense! Does illegitimate tasks affect innovative behaviour?	12
Value co-creation in the B2B context: a conceptual framework and its implications	12
Combining strategies for high service productivity with successful service innovation	12
How does customer engagement value occur in restaurants?A stimulus-organism-response(S-O-R) perspective	12
Revolutionizing services with cutting-edge technologies post major exogenous shocks	12
Test of a sequential mediation model of green management innovation	12
Conflict-solving as a mediator between customer incivility and service performance	11
Analyzing antecedents and consequences of multidimensional green brand equity	11
Work stress, ego depletion, gender and abusive supervision: A self-Regulatory perspective	11
Hospitality as the bridge: advancing transformative service research towards human flourishing	10
Examining the influence of multiple dimensions of authentic dining experiences	10
The dark side of artificial intelligence in services	10
Social robot-delivered customer-facing services: an assessment of the experience	10
Negative customer engagement behaviour in a service context	10
Curvilinear relationship between customer engagement and responses to service failures	10
Work-family conflict, subjective well-being, burnout, and their effects on presenteeism	10
The role of tourism in environmental pollution: evidence from Malta	9
The missing link between analytics readiness and service firm performance	9
How the time-scarcity feature of live-streaming e-commerce affects impulsive buying直播电商的时间性稀缺特征如何影响冲动购买	9
Service failure and self-recovery in tech-based services: self-determination theory perspective	9

Metaverse in services marketing: an overview and future research directions	9
Building loyalty through perceived value in online shopping – does family life cycle stage matter?	8
Supervisor negative gossip and employees’ thriving at work	8
An integrative framework for business model innovation in the tourism industry旅游业商业模式创新的综合框架	8
Relationship between climate change and tourism: an integrative review	8
The physical frictionless experience: a slippery slope for experience memorability of retail services?	7
Understanding over-ordering behaviour in social dining: integrating mass media exposure and sense of ‘Mianzi’ into the Norm Activation Model	7
Employee voice: the impact of high-performance work systems and organisational engagement climate	7
Leaders’ knowledge hiding and front-line employee service sabotage	7
Promoting electronic customer-to-customer interaction: evidence from social commerce sites	7
International services marketing: an integrative assessment of the literature国际化服务行业市场营销：综合文献分析	7
The effect of promotion regulatory focus on service performance	7
Customer no-show reduction in web-based appointment service: investigations of non-attendance behaviors	7
ChatGPT-powered chatbot as a green evangelist: an innovative path toward sustainable consumerism in E-commerce	7
How should voice assistants be heard? The mitigating effect of verbal and vocal warmth in voice assistant service failure	7
The Silk Road and the service industries	7
Avatar-mediated service encounters: impacts and research agenda	7
Systematic literature review and future research directions for service robots in hospitality and tourism industries	6
Ebullient supervision and employee life satisfaction: a moderated mediation model	6
Effect of social status signaling in an organic restaurant setting有机餐厅背景下社会地位信号的影响	6
Benefit versus risk: a behavioral model for using robo-advisors	6
Understanding the role of frontline employee felt obligation in services	5
Effectuation, SME service innovation, and business customers’ value perception	5
Mapping knowledge management research in hospitality: a bibliometric analysis	5
Dispositional awe, meaning in life, and socially responsible consumption	5
Factors affecting customers’ intention to voice shopping over smart speaker從智慧音箱品質、互補性與隱私風險探討影響智慧音箱使用者語音購物因素	5
Task stressors, team reflexivity, and proactive customer service performance	5
From surviving to co-creating: the effects of the reshaped physical and social servicescape on customer citizenship behavior	5
Unlearning in service contexts: a moderated-mediation model	5
Servant leadership and employees’ performance: organization and information structure perspective	5
Antecedents of destination advocacy using symmetrical and asymmetrical modeling techniques	5
Employee quiet quitting behaviours: conceptualization, measure development, and validation	5
Service innovation capability: a systematic literature review and research agenda	5
Towards a typology of negative engagement behavior in social media	5
A moderated mediation model of green human resource management	5
Credit card churning customers, endowed loyalty, and protestant work ethic	5
How ethical leadership influences knowledge hiding? A sequential mediation model	5