Service Industries Journal

Papers
(The H4-Index of Service Industries Journal is 27. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2022-08-01 to 2026-08-01.)
ArticleCitations
Mapping knowledge management research in hospitality: a bibliometric analysis135
Towards a typology of negative engagement behavior in social media114
Organizational green culture and employees’ green behavior: a moderated mediation model with employees’ environmental awareness and organizational disseminative capacity104
Unlearning in service contexts: a moderated-mediation model89
Abusive supervision: serial and moderated mediation effects76
How AI-powered marketing technology use fosters strategic capability via cross-domain resource integration64
Unraveling women (in) leadership in tourism and hospitality: a retrospect and outlook63
Victim-centric perspectives on abusive supervision within hospitality organizations: a meta-analysis58
Relationship between climate change and tourism: an integrative review52
The impact of anthropomorphic service robots on consumer conformity behaviour52
Transforming retail with humanoid service robots: exploring the impact of customer mindsets on value co-creation via perceived robot anthropomorphism and the moderating roles of robotic service proact51
Avoidance to acceptance: augmented reality infographics for low-acceptance sustainable foods47
Online opinion leadership styles and purchase intention in livestreaming e-commerce46
Driving service-oriented organizational citizenship behavior through error management culture45
AI-expressed empathy in misaligned recovery: consumer forgiveness following recommendation failures42
Navigating the dark side of AI in service ecosystems: an ethical leadership framework for risk mitigation41
US AI media attention and state-dependent spillovers across AI markets38
Unmasking the influence of employees’ coping strategies on workplace bullying38
How multi-actor resources create value for live streaming platforms: the mediating role of engaged spectators38
How engagement metrics shape consumer decision-making in livestream commerce36
How the time-scarcity feature of live-streaming e-commerce affects impulsive buying直播电商的时间性稀缺特征如何影响冲动购买35
Conceptualizing negative customer engagement: scale development and validation35
Researching vulnerable populations in hospitality and tourism: a methodological review34
The impact of family-like employee-organization relationship on unethical pro-family behavior30
Cyber incivility, cyberslacking, and negative reciprocity: moderation of digital well-being29
Determinants and consequences of trust in AI-based customer service chatbots29
Navigating ethical, human-centric leadership in AI-driven organizations: a thematic literature review28
Similarity-attraction theory perspective on service employees and service robots’ interactions27
Consumer well-being (CWB): conceptualisation, contextualisation and a research agenda27
The dark side of robot anthropomorphism: cognitive load, stress, and dysfunctional customer behavior27
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