OOIR: Observatory of International Research

Papers

(The H4-Index of Service Industries Journal is 28. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-09-01 to 2025-09-01.)

Article	Citations
Relationship between climate change and tourism: an integrative review	356
Abusive supervision: serial and moderated mediation effects	104
Towards a typology of negative engagement behavior in social media	83
Unraveling women (in) leadership in tourism and hospitality: a retrospect and outlook	82
Unlearning in service contexts: a moderated-mediation model	80
Organizational green culture and employees’ green behavior: a moderated mediation model with employees’ environmental awareness and organizational disseminative capacity	70
Employees’ CSR attributions and pro-environmental behaviors in the hotel industry: the key role of female supervisors	69
Mapping knowledge management research in hospitality: a bibliometric analysis	62
Driving service-oriented organizational citizenship behavior through error management culture	53
How are the exchange relationships of front office employees reflected on customers?	53
The attribution effects of CSR motivations on brand advocacy: psychological distance matters!	53
Online opinion leadership styles and purchase intention in livestreaming e-commerce	50
Unmasking the influence of employees’ coping strategies on workplace bullying	41
How multi-actor resources create value for live streaming platforms: the mediating role of engaged spectators	39
How do macro-environmental factors impact customer experience? A refined typology, integrative framework, and implications	37
How the time-scarcity feature of live-streaming e-commerce affects impulsive buying直播电商的时间性稀缺特征如何影响冲动购买	36
Linking artificial intelligence to service sabotage	35
The impact of family-like employee-organization relationship on unethical pro-family behavior	34
Consumer well-being (CWB): conceptualisation, contextualisation and a research agenda	34
Navigating ethical, human-centric leadership in AI-driven organizations: a thematic literature review	33
The dark side of robot anthropomorphism: cognitive load, stress, and dysfunctional customer behavior	33
Determinants and consequences of trust in AI-based customer service chatbots	32
Linking artificial intelligence (AI) with employees’ work behaviors	31
Necessary Configuration Analysis (NConfA): a new multivariate approach	31
AI-driven experiences in cultural and creative industries: a review of literature and development of a multifaceted framework	29

Workplace hazing and employee turnover intention in the hospitality industry: a person-environment fit perspective	29
Value co-creation in the B2B context: a conceptual framework and its implications	29
Similarity-attraction theory perspective on service employees and service robots’ interactions	28
The dark side of artificial intelligence in higher education	28
An integrative framework for business model innovation in the tourism industry旅游业商业模式创新的综合框架	28