OOIR: Observatory of International Research

Papers

(The H4-Index of Service Industries Journal is 27. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2022-06-01 to 2026-06-01.)

Article	Citations
Transforming retail with humanoid service robots: exploring the impact of customer mindsets on value co-creation via perceived robot anthropomorphism and the moderating roles of robotic service proact	123
Unlearning in service contexts: a moderated-mediation model	101
Abusive supervision: serial and moderated mediation effects	101
Relationship between climate change and tourism: an integrative review	86
Organizational green culture and employees’ green behavior: a moderated mediation model with employees’ environmental awareness and organizational disseminative capacity	71
Mapping knowledge management research in hospitality: a bibliometric analysis	68
Towards a typology of negative engagement behavior in social media	60
Unraveling women (in) leadership in tourism and hospitality: a retrospect and outlook	59
How multi-actor resources create value for live streaming platforms: the mediating role of engaged spectators	57
Avoidance to acceptance: augmented reality infographics for low-acceptance sustainable foods	50
Driving service-oriented organizational citizenship behavior through error management culture	48
Unmasking the influence of employees’ coping strategies on workplace bullying	47
Online opinion leadership styles and purchase intention in livestreaming e-commerce	46
How the time-scarcity feature of live-streaming e-commerce affects impulsive buying直播电商的时间性稀缺特征如何影响冲动购买	40
Navigating the dark side of AI in service ecosystems: an ethical leadership framework for risk mitigation	40
Researching vulnerable populations in hospitality and tourism: a methodological review	39
Linking artificial intelligence to service sabotage	38
Determinants and consequences of trust in AI-based customer service chatbots	37
Conceptualizing negative customer engagement: scale development and validation	37
Navigating ethical, human-centric leadership in AI-driven organizations: a thematic literature review	33
Consumer well-being (CWB): conceptualisation, contextualisation and a research agenda	33
The dark side of robot anthropomorphism: cognitive load, stress, and dysfunctional customer behavior	31
The impact of family-like employee-organization relationship on unethical pro-family behavior	31
Necessary Configuration Analysis (NConfA): a new multivariate approach	29
Linking artificial intelligence (AI) with employees’ work behaviors	28

Workplace hazing and employee turnover intention in the hospitality industry: a person-environment fit perspective	28
Similarity-attraction theory perspective on service employees and service robots’ interactions	28
The dark side of artificial intelligence in higher education	27
AI-driven experiences in cultural and creative industries: a review of literature and development of a multifaceted framework	27