OOIR: Observatory of International Research

Papers

(The H4-Index of Service Industries Journal is 27. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-05-01 to 2025-05-01.)

Article	Citations
Organizational green culture and employees’ green behavior: a moderated mediation model with employees’ environmental awareness and organizational disseminative capacity	317
Unlearning in service contexts: a moderated-mediation model	168
Relationship between climate change and tourism: an integrative review	98
Unraveling women (in) leadership in tourism and hospitality: a retrospect and outlook	82
Mapping knowledge management research in hospitality: a bibliometric analysis	72
Abusive supervision: serial and moderated mediation effects	71
Towards a typology of negative engagement behavior in social media	71
Employees’ CSR attributions and pro-environmental behaviors in the hotel industry: the key role of female supervisors	59
Unmasking the influence of employees’ coping strategies on workplace bullying	55
How multi-actor resources create value for live streaming platforms: the mediating role of engaged spectators	54
Online opinion leadership styles and purchase intention in livestreaming e-commerce	48
Driving service-oriented organizational citizenship behavior through error management culture	45
The attribution effects of CSR motivations on brand advocacy: psychological distance matters!	42
How are the exchange relationships of front office employees reflected on customers?	35
How do macro-environmental factors impact customer experience? A refined typology, integrative framework, and implications	34
Chatbot service usage during a pandemic: fear and social distancing	33
Linking ostracism with employee negligence behavior: a moderated mediation model	32
How the time-scarcity feature of live-streaming e-commerce affects impulsive buying直播电商的时间性稀缺特征如何影响冲动购买	32
Linking artificial intelligence to service sabotage	32
Consumer well-being (CWB): conceptualisation, contextualisation and a research agenda	31
The impact of family-like employee-organization relationship on unethical pro-family behavior	30
Determinants and consequences of trust in AI-based customer service chatbots	30
Necessary Configuration Analysis (NConfA): a new multivariate approach	29
Workplace hazing and employee turnover intention in the hospitality industry: a person-environment fit perspective	29
Similarity-attraction theory perspective on service employees and service robots’ interactions	28

The dark side of artificial intelligence in higher education	28
Value co-creation in the B2B context: a conceptual framework and its implications	28