Service Industries Journal

Papers
(The H4-Index of Service Industries Journal is 25. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2020-03-01 to 2024-03-01.)
ArticleCitations
COVID-19: fear appeal favoring purchase behavior towards personal protective equipment204
Advancing knowledge through literature reviews: ‘what’, ‘why’, and ‘how to contribute’182
COVID-19 and undeclared work: impacts and policy responses in Europe90
COVID-19 restrictions and consumers’ psychological reactance toward offline shopping freedom restoration89
Leadership, green innovation, and green creativity: a systematic review86
The dark side of AI-powered service interactions: exploring the process of co-destruction from the customer perspective86
Customer engagement and purchase intention in live-streaming digital marketing platforms74
Ethical leadership and knowledge hiding: an intervening and interactional analysis71
Ethical issues in service robotics and artificial intelligence69
Green human resource management in service industries: the construct, antecedents, consequences, and outlook52
Evolving impacts of COVID-19 vaccination intentions on travel intentions52
Resilience building in service firms during and post COVID-1952
Green innovation research in the field of hospitality and tourism: the construct, antecedents, consequences, and future outlook50
Artificial intelligence in services: current trends, benefits and challenges48
Effects of retailers’ service quality and legitimacy on behavioral intention: the role of emotions during COVID-1948
Artificial intelligence acceptance in services: connecting with Generation Z45
Brand anthropomorphism, love and defense: does attitude towards social distancing matter?43
Transformative service research and COVID-1939
When AI-based services fail: examining the effect of the self-AI connection on willingness to share negative word-of-mouth after service failures37
Social distancing and wellbeing: conceptualizing actor distance and actor safe zone for pandemics31
Using regulatory focus to encourage physical distancing in services: when fear helps to deal with Mr. Deadly COVID-1930
A systematic review of creativity in tourism and hospitality29
Customer engagement and employee engagement: systematic review and future directions27
Experience vs quality: predicting satisfaction and loyalty in services27
Chatbot service usage during a pandemic: fear and social distancing26
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