Tourism Management

Article	Citations
Evolution of hoteliers’ organizational crisis communication in the time of mega disruption	713
A tapestry analogy: Analogical thinking to support academic research	446
How much is too much? Estimating tourism carrying capacity in urban context using sentiment analysis	298
This is what being queer looks like: The roles LGBTQ+ events play for queer people based on their social identity	270
How and when servant leadership promotes service innovation: A moderated mediation model	245
High season, low growth: The impact of tourism seasonality and vulnerability to tourism on the emergence of high-growth firms	206
Mountains of trouble: Accounting for environmental costs of land use change from tourism development	177
A percentage-off discount versus free surcharge: The impact of promotion type on hotel consumers’ responses	166
Tourism demand forecasting using tourist-generated online review data	161
The pricing of European airbnb listings during the pandemic: A difference-in-differences approach employing COVID-19 response strategies as a continuous treatment	154
The role of tourism in personal nationalism: A case study	153
Metaverse as a disruptive technology revolutionising tourism management and marketing	149
An online reviews-driven method for the prioritization of improvements in hotel services	140
Investigating the double-edged sword effect of AI awareness on employee's service innovative behavior	129
Understanding and managing the threat of common method bias: Detection, prevention and control	122
Limiting rural tourism: Local agency and community-based tourism in Andalusia (Spain)	120
Topic-based engagement analysis: Focusing on hotel industry Twitter accounts	120
A social media analysis of travel preferences and attitudes, before and during Covid-19	117
Seasonality in tourist flows: Decomposing and testing changes in seasonal concentration	112
The changing institutional logics behind sustainability reports from the largest hotel groups in the world in 2014, 2018 and 2021	104
Measuring financial performance through operating business efficiency in the global cruise industry: A fuzzy benchmarking study on the “big three”	103
Between escape and return: Rethinking daily life and travel in selective unplugging	97
Understanding how a commitment-based pledge intervention encourages pro-environmental tourist behaviour	97
Shaping Social Media Analytics in the Pursuit of Organisational Agility: A Real Options Theory Perspective	91
The effect of movie and television placements	90

Book Review	90
Determinants of climate change disclosure practices of global hotel companies: Application of institutional and stakeholder theories	89
Air-travelers' concerns emerging from online comments during the COVID-19 outbreak	89
Satisfaction and sustainability concerns in whale-watching tourism: A user-generated content model	88
Surviving crisis: Building tourism entrepreneurial resilience as a woman in a sanctions-ravaged destination	88
The choice between business travel and video conferencing after COVID-19 – Insights from a choice experiment among frequent travelers	88
Effective destination user-generated advertising: Matching effect between goal framing and self-esteem	87
How do tourism activities and induced awe affect tourists’ pro-environmental behavior?	87
How and when does leader knowledge hiding trickle down the organisational hierarchy in the tourism context? A team-level analysis	86
Exploring the multi-dimensionality of authenticity in dining experiences using online reviews	82
Editorial Board	80
Videoconferencing continuance and business trip reduction in the post-pandemic age	78
How to be a true institution? Understanding festival organization's role in urban festival management from the stakeholder analysis	78
Restaurant survival prediction using customer-generated content: An aspect-based sentiment analysis of online reviews	77
The reticent tourist in a COVID-adapted world	77
Beware of framework bias	76
Community citizenship behavior in rural tourism destinations: Scale development and validation	75
Robot cleaners in tourism venues: The importance of robot-environment fit on consumer evaluation of venue cleanliness	75
Post-tourism in the usual environment: From the perspective of unusual mood	74
Book Review	72
Book Review	71
Book Review	70
Using adaptive cycles and panarchy to understand processes of touristification and gentrification in Valencia, Spain	69
Book Review	69
From customers' fingertips to employees’ well-being: The impact of mobile application ordering from a job demand-resource perspective	68
The COVID-19 pandemic: The mitigating role of government and hotel support of hotel employees in Egypt	67
Every cloud has a silver lining: Understanding how hotel employees’ counterproductive work behavior may shape their pro-environmental behavior	67
Dementia as a global challenge: Progress and prospects for creating more dementia-inclusive tourism industries	65
Advance booking across channels: The effects on dynamic pricing	65
Understanding residents’ attitudes towards tourists: Connecting stereotypes, emotions and behaviours	64
Assessing the moderating effect of COVID-19 on intention to use smartphones on the tourist shopping journey	63
Women entrepreneurship orientation, networks and firm performance in the tourism industry in resource-scarce contexts	63
The impact of spatial-temporal variation on tourist destination resident quality of life	61
Digital business model configurations in the travel industry	61
Encountering robots: Customers’ autonomous behaviors in tourism services	57
It's a pleasure to stay sustainably: Leveraging hedonic appeals in tourism and hospitality	57
Progress in tourism demand research: Theory and empirics	56
Progress in Tourism Management: Is urban tourism a paradoxical research domain? Progress since 2011 and prospects for the future	56
Hotel CSR and job satisfaction: A chaordic perspective	54
Understanding the relationship between terminal illness and tourism: An exploratory study	54
Would you enjoy virtual travel? The characteristics and causes of virtual tourists’ sentiment under the influence of the COVID-19 pandemic	54
Who benefits more from trade shows: Independent, franchised or chain-owned/managed hotels?	51
“Give me an upgrade or I will give you a bad review!” Investigating customer threats in the hospitality industry	51
Editorial Board	51
Constructing identity in space and place: Semiotic and discourse analyses of museum tourism	50
“I have to watch my back”: Exploring Chinese hotel guests’ generalized distrust and coping behavior	50
Editorial Board	50
Abusive supervision and deviance behaviors in the hospitality industry: The role of intrinsic motivation and core self-evaluation	49
British tourists’ adjustment to cultural expectations in Muslim-majority countries	49
The effect of destination employee service quality on tourist environmentally responsible behavior: A moderated mediation model incorporating environmental commitment, destination social responsibilit	48

Gender stereotyping and its impact on perceived emotional leadership in the hospitality industry: A mixed-methods study	48
The socialization of preadolescents in family holidays: A serial mediation model	48
Exploring diversity, equity, and inclusion in hospitality and tourism firms through the organizational justice and stakeholder theories	48
Towards a typology of virtual tourists: Efficacy of visual patterns and attentional cues	47
What makes a city cool? Understanding destination coolness and its implications for tourism	47
Who cares about single childless employees in the hotel industry? Creating a workplace culture beyond family-friendly	47
A Bayesian solution to multicollinearity through unobserved common factors	46
Laughing it off: How does leader humor alleviate employees’ compassion fatigue in service failure?	46
ChatGPT and online service recovery: How potential customers react to managerial responses of negative reviews	45
Is being intrinsically motivated a mixed blessing? The differential effects of daily intrinsic motivation on employee functioning	45
Book Review	45
A significant milestone: The publication of 100th volume	45
Struggling in silence? The formation mechanism of implicit conflict in rural tourism communities	45
The relationship between price paid and hotel review ratings: Expectancy-disconfirmation or placebo effect?	45
Short video marketing and travel intentions: The interplay between visual perspective, visual content, and narration appeal	44
Explicit vs. implicit? How different self-presentations of luxury tourism experience trigger others’ value co-destruction intention in online travel communities	44
On-site decision-making in smartphone-mediated contexts	44
Postcolonial ambivalence as per the tourist	43
A dark side to psychological ownership: Evidence of unintended negative job performance outcomes in the Chinese hotel industry	43
How AI awareness can prompt service performance adaptivity and technologically-environmental mastery	43
Progress in field experimentation for environmentally sustainable tourism – A knowledge map and research agenda	43
What constitutes a favorable destination brand portfolio? Through the lens of coherence	43
A meta-analytic investigation of innovation predictors in tourism and hospitality organizations	43
A framework for quantitative analysis and differentiated marketing of tourism destination image based on visual content of photos	43
Book Review	42
Book Review	42
Value proposition operationalization in peer-to-peer platforms using machine learning	41
Antecedents of emotional labour for holiday representatives: A framework for tourism workers	41
Editorial Board	41
Sense of place of tourism destinations in a metaverse paradigm	40
The impact of knowledge hiding on targets’ knowledge sharing with perpetrators	40
Application of graph theory to mining the similarity of travel trajectories	40
Technology start-ups in tourism and hospitality: A networked social capital theory perspective from early-stage start-up founders	40
Performing authenticity: Independent Chinese travellers’ tourism dining experiences in Europe	40
Authenticity, identity, self-improvement, and responsibility at heritage sites: The local residents’ perspective	39
Selection biases in crowdsourced big data applied to tourism research: An interpretive framework	39
Impact of the COVID-19 pandemic on travelers’ preference for crowded versus non-crowded options	39
Beyond the bend: The curvilinear effect of challenge stressors on work attitudes and behaviors	39
Bringing the past to life: Co-creating tourism experiences in historic house tourist attractions	39
Flourishing through traveling while Black: Unfiltered voices of Black travelers	38
“Sensing” the destination: Development of the destination sensescape index	38
Recommend or not? The influence of emotions on passengers’ intention of airline recommendation during COVID-19	38
An implicit leadership theory lens on leader humility and employee outcomes: Examining individual and organizational contingencies	38
Guided yet constrained: The inverted U-shaped effect of house rules on P2P accommodation rental performance	37
Communicating quality while evoking loss – How consumers assess extra charges in the Airbnb marketplace	37
Customer mistreatment and employees’ coping strategies: A Meta-SEM analysis	37
Dual identity and ambivalent sentiment of border residents: Predicting border community support for tourism development	37
Book Review	37
A meta-analysis of employee perceptions of CSR in tourism and hospitality: Antecedents, outcomes, and boundaries	37
Book Review	37
Host type and pricing on Airbnb: Seasonality and perceived market power	37
When users decide to bypass collaborative consumption platforms: The interplay of economic benefit, perceived risk, and perceived enjoyment	36
The productive role of innovation in a large tourism organisation (TUI)	36
Multi-level differentiation of short-term rental properties: A deep learning-based analysis of aesthetic design	36
Can multi-source heterogeneous data improve the forecasting performance of tourist arrivals amid COVID-19? Mixed-data sampling approach	36
The role of public space in constructing experience capital: A longitudinal analysis in the hotel context	36
A multi-scale comparison of tourism attraction networks across China	36
Navigating the early stages of a large sustainability-oriented rural tourism development project: Lessons from Træna, Norway	36
The sign Avatar and tourists’ practice at Pandora: A semiological perspective on a film related destination	36
The elusive impact of pro-environmental intention on holiday on pro-environmental behaviour at home	36
Virtual reality tourism experiences: Addiction and isolation	35
Instagram travel influencers in #quarantine: Communicative practices and roles during COVID-19	35
Developing and validating a Chinese cultural value scale in tourism	35
The effectiveness of the destination logo: Congruity effect between logo typeface and destination stereotypes	34
Book Review	34
Social distancing, trust and post-COVID-19 recovery	34
Benefit transfer of climate change adaptation policies in island tourist destinations	34
“Feel the green”: How a handwritten typeface affects tourists’ responses to green tourism products and services	34
Editorial Board	34
Do tourists experience suffering when they touch the wailing wall?	34
Catching eyes of social media wanderers: How pictorial and textual cues in visitor-generated content shape users’ cognitive-affective psychology	34
The impact of vacations on urban women's well-being from the perspective of feminist urbanism	34
Importance of residents’ perception of tourists in establishing a reciprocal resident-tourist relationship: An application of tourist attractiveness	34
Recontextualising the determinants of external CSR in the services industry: A cross-cultural study	33
Family support and posttraumatic growth among tourism workers during the COVID-19 shutdown: The role of positive stress mindset	33
Let your algorithm shine: The impact of algorithmic cues on consumer perceptions of price discrimination	33
Fallacy of higher-order reflective constructs	33
When and how does leader humor promote customer-oriented organizational citizenship behavior in hotel employees?	32
Dire Straits: How tourists on the Diamond Princess cruise endured the COVID-19 crisis	32
Transformative Service Research in Hospitality	32

Hospitality industry attraction: The effect of job openings and employee wages in the United States	32
Exploring the impact of location-based augmented reality on tourists’ spatial behavior, experience, and intention through a field experiment	32
Some stay and some quit: Understanding P2P accommodation providers’ continuous sharing behavior from the perspective of feedback theory	32
Optimal targeting of latent tourism demand segments	32
Service robots and perceived discrimination in tourism and hospitality	32
Book Review	31
Light at the end of the tunnel: Visitors' virtual reality (versus in-person) attraction site tour-related behavioral intentions during and post-COVID-19	31
Slow tourism: Conceptualization and interpretation – A travel vloggers’ perspective	31
Book Review	31
How do tourism goal disclosure motivations drive Chinese tourists' goal-directed behaviors? The influences of feedback valence, affective rumination, and emotional engagement	31
Navigating the uncharted: A crisis response mix to creeping ‘unknowns’	30
Understanding consumers' willingness to pay for online upselling of hotel rooms through the lens of psychological distance	30
Book Review	30
How do positive host-guest interactions in tourism alter the indicators of tourists’ general attachment styles? A moderated mediation model	30
Digital nudging for sustainable tourist behavior in new media	30
Are socially responsible firms in the U.S. tourism and hospitality industry better off during COVID-19?	29
Recipe for perceived personalization in hotels	29
The dark side of robot usage for hotel employees: An uncertainty management perspective	29
Vulnerable populations with psychological disorders in tourism: Methodological challenges and recommended solutions for empirical research	29
The impact of uncertainty on tourists’ controllability, mood state and the persuasiveness of message framing in the pandemic era	28
Examining tourists’ ethical perceptions of game eating	28
Sentiment mining of online reviews of peer-to-peer accommodations: Customer emotional heterogeneity and its influencing factors	28
Knowledge management practices of tourism consultants: A project ecology perspective	28
Balancing economic benefits and environmental costs: Introducing carbon footprint indicators in tourist market targeting	28
Can gamification improve the virtual reality tourism experience? Analyzing the mediating role of tourism fatigue	28
Facilitating “migrant-local” tacit knowledge transfer in rural tourism development: A longitudinal case study	28
An application of protection motivation theory to understand the influence of fear-appeal media on stated donations for coral reef restoration	28
Emotional labor and employee well-being in cross-cultural contexts: A Disney frontline staff's autoethnography	28
Signalling the corporate brand promise to front-line employees: The role of learning and development in internal branding	28
Scale development for the practices involved in creating value propositions in the exhibition industry: Service-dominant logic with a mixed-methods approach	28
Avoiding panic during pandemics: COVID-19 and tourism-related businesses	28
Travel inspiration in tourist decision making	28
Book Review	28
Resident intention to invite friends, relatives, and acquaintances: The dynamic process of place identity as a motivator	28
Digitally enriched exhibitions: Perspectives from Museum professionals	27
Understanding the young middle-class Chinese outbound tourism consumption: A social practice perspective	27
Inspiring tourists’ imagination: How and when human presence in photographs enhances travel mental simulation and destination attractiveness	27
Dual-branded hotels: Resource-based entry strategies in agglomerated markets	27
Choosing the right fit: A practical guide to selecting measurement models for tourism constructs	27
Not eating is a loss: How familiarity influences local food consumption	26
Emotional expression by artificial intelligence chatbots to improve customer satisfaction: Underlying mechanism and boundary conditions	26
Core and supplemental elements of hospitality in the sharing economy: Insights from semantic and tonal cues in Airbnb property listings	26
The convergence or divergence of design characteristics in determining the recall and persuasiveness of seaside destination slogans	26
Embracing artificial intelligence (AI) with job crafting: Exploring trickle-down effect and employees’ outcomes	26
Exploring visual embodiment effect in dark tourism: The influence of visual darkness on dark experience	26
Customer purchase forecasting for online tourism: A data-driven method with multiplex behavior data	26
Pursuing justice and quality of life: Supporting tourism	26
Doing the right thing? The hotel industry's management of, and reporting on, modern slavery	26
Foreign tourists’ experiences under air pollution: Evidence from big data	25
Editorial Board	25
Editorial Board	25
Dark tourism spectrum: Visual expression of dark experience	25
Retraction notice to “The Amazing Race to India: Prominence in reality television affects destination image and travel intentions” [Tourism Management 42C (2014) 3–12]	25
Deterrence and leadership factors: Which are important for information security policy compliance in the hotel industry	25
From disruption to normalcy: Co-production public service and destination competitiveness	25
Editorial Board	25
Changing role of lifestyle in tourism entrepreneurship: Case study of Naked Retreats Enterprise	24
Gamification in OTA platforms: A mixed-methods research involving online shopping carnival	24
Green and non-green outcomes of green human resource management (GHRM) in the tourism context	24
Should the risk of social desirability bias in survey studies be assessed at the level of each pro-environmental behaviour?	24
Knowledge transfer within MNC hotel subsidiaries: An absorptive capacity perspective	24
Going somewhere or for someone? The Sense of Human Place Scale (SHPS) in Chinese rural tourism	24
Visual cues and consumer's booking intention in P2P accommodation: Exploring the role of social and emotional signals from hosts' profile photos	24
Tourism destination research from 2000 to 2020: A systematic narrative review in conjunction with bibliographic mapping analysis	24
The impacts of geographic and social influences on review helpfulness perceptions: A social contagion perspective	24
Are better-connected CEOs more socially responsible? Evidence from the U.S. restaurant industry	23
Editorial Board	23
Self-fulfilling prophecy in livelihood sustainability: Rural tourism in Pingqian Village, China	23
Traveling with a guide dog: Confidence, constraints and affective qualities of the human-guide dog relationship	23
Book Review	23
Editorial Board	23
Progress in research on tourists with mental disorders: A critical review and the way forward	23
A latent class approach to examining migrant family travel behavior	23
Abroad-at-Home: Identifying domestic tourism locations for overseas-like travel experiences by leveraging concept modeling	23
When intangible cultural heritage meets modernization–Can Chinese opera with modernized elements attract young festival-goers?	22
Multidimensional decomposition of Gini elasticities to quantify the spatiotemporality of travel and tourism distribution	22
Exploring the influence of tourists’ happiness on revisit intention in the context of Traditional Chinese Medicine cultural tourism	22
Image, satisfaction, destination and product post-visit behaviours: How do they relate in emerging destinations?	22
Welcome back: Repeat visitation and tourist wellbeing	22
An integrative framework to evaluate impacts of complex tourism change initiatives	21
Impact of walking speed on tourist carrying capacity: The case of Maiji Mountain Grottoes, China	21
Editorial Board	21
How does self-construal shape tourists' image perceptions of paradox destinations? The mediating roles of cognitive flexibility and destination involvement	21
Tourism forecasting by mixed-frequency machine learning	21
Do not blame the “bad” weather: Stimulating its poetic aesthetics in nature-based tourism destinations	21
Customer touchpoints: Conceptualization, index development, and validation	21
Spatial concentration of intra-urban tourist activities and inter-group differences between Asian, European and North American travelers in Korean cities	21
Competitive positioning of tourism academic knowledge	21
Understanding reputational disaster during economic crises: Evaluating aviation sector response differentials	21
Effect of popular culture on tourism firms' market value:A destination brand equity perspective	21
Dressing up the place: Urban lifestyle mobilities and the production of “fashionable” tourism destinations in rural Japan	21
Book Review	20
Competing for legitimacy in the place branding process: (re)negotiating the stakes	20
Strategies and conditions for crafting managerial responses to online reviews	20
The impact of time pressure on impulsive buying: The moderating role of consumption type	20