Decision Support Systems

Article	Citations
Improving debt collection via contact center information: A predictive analytics framework	411
Investigating the beneficial impact of segmentation-based modelling for credit scoring	114
Create the best first glance: The cross-cultural effect of image background on purchase intention	68
A critical assessment of consumer reviews: A hybrid NLP-based methodology	66
How does mobile device usage influence review helpfulness through consumer evaluation? Evidence from TripAdvisor	65
Understanding the effect of group emotions on consumer instant order cancellation behavior in livestreaming E-commerce: Empirical evidence from TikTok	65
Relative effects of the different bundles of web-design features on intentions to purchase experience products online	61
Why some products compete and others don't: A competitive attribution model from customer perspective	57
An explanation framework and method for AI-based text emotion analysis and visualisation	57
Strategic team design for sustainable effectiveness: A data-driven analytical perspective and its implications	56
A meta-path, attention-based deep learning method to support hepatitis carcinoma predictions for improved cirrhosis patient management	56
The double-edged sword of delivery guarantee in E-commerce	52
Data analytics and decision-making systems: Implications of the global outbreaks	50
Facial expression-enhanced recommendation for virtual fitting rooms	50
A model of two-zoned network for platform competition	48
Demystifying analytical information processing capability: The case of cybersecurity incident response	48
Decisions for information or information for decisions? Optimizing information gathering in decision-intensive processes	47
Pay-for-performance schemes and hospital HIT adoption	47
Data misrepresentation detection for insurance underwriting fraud prevention	47
Towards explainable artificial intelligence through expert-augmented supervised feature selection	46
Impact of the COVID-19 pandemic on the stock market and investor online word of mouth	45
Crowdfunding from friends: Tie strength and embeddedness	44
Encoding resource experience for predictive process monitoring	43
The role of visibility in supply chain resiliency: Applying the Nexus supplier index to unveil hidden critical suppliers in deep supply networks	43
A social mechanism for task-oriented crowdsourcing recommendations	43

Mining product competitiveness by fusing multisource online information	42
A hybrid decision support system for adaptive trading strategies: Combining a rule-based expert system with a deep reinforcement learning strategy	41
Assuring quality and waiting time in real-time spatial crowdsourcing	41
How transparency affects algorithmic advice utilization: The mediating roles of trusting beliefs	41
Inferring multi-stage risk for online consumer credit services: An integrated scheme using data augmentation and model enhancement	40
Avatars and organizational knowledge sharing	39
Towards fair decision: A novel representation method for debiasing pre-trained models	39
A functional Hidden Markov Model to incorporate dynamics into Bayesian optimal stopping problems: Helping physicians manage traumatic brain injuries	38
Visual analytics of set data for knowledge discovery and member selection support	35
IFC/Editorial Board	34
A collaborative decision support system for multi-criteria automatic clustering	34
Vulnerability disclosure mechanisms: A synthesis and framework for market-based and non-market-based disclosures	34
Can bots help create knowledge? The effects of bot intervention in open collaboration	34
IFC/Editorial Board	33
Capital shortfall: A multicriteria decision support system for the identification of weak banks	32
A technique for determining relevance scores of process activities using graph-based neural networks	32
IFC/Editorial Board	32
Methodology for refining subject terms and supporting subject indexing with taxonomy: A case study of the APO digital repository	31
Modeling relationships between retail prices and consumer reviews: A machine discovery approach and comprehensive evaluations	31
IFC/Editorial Board	30
Identifying business misreporting in VAT using network analysis	30
IFC/Editorial Board	29
Play it safe or leave the comfort zone? Optimal content strategies for social media influencers on streaming video platforms	28
To alert or alleviate? A natural experiment on the effect of anti-phishing laws on corporate IT and security investments	28
IFC/Editorial Board	28
A text-mining based cyber-risk assessment and mitigation framework for critical analysis of online hacker forums	28
How self-selection Bias in online reviews affects buyer satisfaction: A product type perspective	28
Online installment payments and price guarantees under randomized pricing	28
Session context data integration to address the cold start problem in e-commerce recommender systems	27
Model-contrastive explanations through symbolic reasoning	27
Effects of the most useful offline-online and online-offline channel integration services for consumers	27
Optimal dynamic advertising policy considering consumer ad fatigue	27
Determining the optimal release time of movies: A study of movie and market characteristics	27
Modeling the co-diffusion of competing memes in online social networks	26
Bridging information systems and marketing: Charting collaborative pathways	26
Decision support systems in crowdfunding: A fuzzy cognitive maps (FCM) approach	26
You jump, I jump? Herding behavior in blockchain application platforms	26
Live streaming channel recommendation based on viewers' interaction behavior: A hypergraph approach	25
A prescriptive analytics framework for efficient E-commerce order delivery	25
Session stitching using sequence fingerprinting for web page visits	24
Effects of enterprise social media use on employee improvisation ability through psychological conditions: The moderating role of enterprise social media policy	24
Understanding users' trust transfer mechanism in a blockchain-enabled platform: A mixed methods study	24
Why do organizations leverage social media to create business value? An external factor-centric empirical investigation	23
Understanding the interplay between online reviews and growth of independent and branded hotels	23
How to elicit and cease herding behaviour? On the effectiveness of a warning message as a debiasing decision support system	23
Multi-modal emotion expression and online charity crowdfunding success	23
A new approximate belief rule base expert system for complex system modelling	23
The role of ethical climates in employee information security policy violations	23
Impact of online physician service quality on patients' adoption behavior across different stages: An elaboration likelihood perspective	23
Understanding user misrepresentation behavior on social apps: The perspective of privacy calculus theory	22

Meme-affordance tourism: The power of imitation and self-presentation	22
Victim crisis communication strategy on digital media: A study of the COVID-19 pandemic	22
Product consumptions meet reviews: Inferring consumer preferences by an explainable machine learning approach	22
Which voice are you satisfied with? Understanding the physician–patient voice interactions on online health platforms	22
Predicting financial distress using current reports: A novel deep learning method based on user-response-guided attention	22
Corrigendum: Manufacturer driven strategic coordination as a response to “showrooming”	21
Fraudulent review detection model focusing on emotional expressions and explicit aspects: investigating the potential of feature engineering	21
Selecting textual analysis tools to classify sustainability information in corporate reporting	21
Foot in both camps: How do activities on third-party online healthcare platforms affect doctors' demand on official online healthcare platforms?	21
Social trust and algorithmic equity: The societal perspectives of users' intention to interact with algorithm recommendation systems	21
Regression imputation optimizing sample size and emulation: Demonstrations and comparisons to prominent methods	20
Effect of sponsorship disclosure on online consumer responses to positive reviews: The moderating role of emotional intensity and tie strength	20
Cyber resilience framework for online retail using explainable deep learning approaches and blockchain-based consensus protocol	20
Time-varying effects of search engine advertising on sales–An empirical investigation in E-commerce	20
Understand your shady neighborhood: An approach for detecting and investigating hacker communities	20
IFC/Editorial Board	19
IFC/Editorial Board	19
Should firms pay for online brand communities: Using lead user theory in analyzing two contrasting cases	19
Trust and deception with high stakes: Evidence from the friend or foe dataset	19
Disclosure decisions and the moderating effects of privacy feedback and choice	19
Improved learning performance for small datasets in high dimensions by new dual-net model for non-linear interpolation virtual sample generation	19
Cognitive process-driven model design: A deep learning recommendation model with textual review and context	18
IFC/Editorial Board	18
IFC/Editorial Board	18
Decision support tool to define the optimal pool testing strategy for SARS-CoV-2	18
Editorial Board	17
Measuring employer attractiveness in diverse talent markets	17
Editorial Board	17
Novel role-wise attention mechanism for predicting purchases made through chat-based online customer services	17
Spreading the information in complex networks: Identifying a set of top-N influential nodes using network structure	17
PNRank: Unsupervised ranking of person name entities from noisy OCR text	17
A method framework for identifying digital resource clusters in software ecosystems	17
Social Collaboration Analytics Framework: A framework for providing business intelligence on collaboration in the digital workplace	16
Editorial Board	16
Blockchain as a trust machine: From disillusionment to enlightenment in the era of generative AI	16
The role of commitment in online reputation systems: An empirical study of express delivery promise in an E-commerce platform	16
DMN4DQ: When data quality meets DMN	16
CATCHM: A novel network-based credit card fraud detection method using node representation learning	15
Promotional pricing strategies for platform vendors: Competition between first- and third-party products	15
No evidence of attraction effect among recommended options: A large-scale field experiment on an online flight aggregator	15
Fit into work! From formalizing governance of gig platform ecosystems to helping gig workers craft their platform work	15
Process data properties matter: Introducing gated convolutional neural networks (GCNN) and key-value-predict attention networks (KVP) for next event prediction with deep learning	15
A multimodal analytics framework for product sales prediction with the reputation of anchors in live streaming e-commerce	15
Improving intention to back projects with effective designs of progress presentation in crowdfunding campaign sites	15
A two-stage prediction model based on behavior mining in livestream e-commerce	15
Editorial Board	15
Exploring online consumer review-management response dynamics: A heuristic-systematic perspective	14
Freedom of speech or freedom of reach? Strategies for mitigating malicious content in social networks	14
From conflicts and confusion to doubts: Examining review inconsistency for fake review detection	14
Music intelligence: Granular data and prediction of top ten hit songs	14
Understanding consumer engagement in social media: The role of product lifecycle	14
Enhancing brand love, customer engagement, brand experience, and repurchase intention: Focusing on the role of gamification in mobile apps	14
Reconciling business intelligence, analytics and decision support systems: More data, deeper insight	14
A deep learning approach for detecting fake reviewers: Exploiting reviewing behavior and textual information	14
Authority and consensus in group decision making with fallible individuals	14
Can earnings conference calls tell more lies? A contrastive multimodal dialogue network for advanced financial statement fraud detection	13
Blockchain enabled dynamic trust management method for the internet of medical things	13
Enhancing accuracy and interpretability in EEG-based medical decision making using an explainable ensemble learning framework application for stroke prediction	13
Metaverse advertising and promotional effectiveness: The route from immersion to joy	13
Choice of pricing and marketing strategies in reward-based crowdfunding campaigns	13
Informational and emotional appeals of cover image in crowdfunding platforms and the moderating role of campaign outputs	13
Editorial Board	13
The secret of voice: How acoustic characteristics affect video creators' performance on Bilibili	13
Neighbor-aware review helpfulness prediction	12
Removing order effects from human-classified datasets: A machine learning method to improve decision making systems	12
Distilling wisdom of crowds in online communities: A novel prediction market constructed with comment posters	12
Utilizing the omnipresent: Incorporating digital documents into predictive process monitoring using deep neural networks	12
Recommendation systems and convergence of online reviews: The type of product network matters!	12
Strategic fit revelation with advertising	12
Data engineering for fraud detection	12
Clinical decision support system and hospital readmission reduction: Evidence from U.S. panel data	12
The dynamic customer engagement behaviors in the customer satisfaction survey	12
How technical features of virtual live shopping platforms affect purchase intention: Based on the theory of interactive media effects	12
Decision aggregation with reliability propagation	12
Real-time decision support for human–machine interaction in digital railway control rooms	12
Comparing expert systems and their explainability through similarity	12
It's not just about accuracy: An investigation of the human factors in users' reliance on anti-phishing tools	11
Improving fake news detection with domain-adversarial and graph-attention neural network	11
Is bigger better? A study of the effect of group size on collective intelligence in online groups	11
The faster or richer the response, the better performance? An empirical analysis of online healthcare platforms from a competitive perspective	11

“To share or not to share?” – A hybrid SEM-ANN-NCA study of the enablers and enhancers for mobile sharing economy	11
A probabilistic Bayesian inference model to investigate injury severity in automobile crashes	11
Clustering temporal disease networks to assist clinical decision support systems in visual analytics of comorbidity progression	11
Incorporating FAT and privacy aware AI modeling approaches into business decision making frameworks	11
The value of data, machine learning, and deep learning in restaurant demand forecasting: Insights and lessons learned from a large restaurant chain	11
Reliability estimation for individual predictions in machine learning systems: A model reliability-based approach	11
Unlocking B2B buyer intentions to purchase: Conceptualizing and validating inside sales purchases	11
Incentive hierarchies intensify competition for attention: A study of online reviews	11
Redefining profit metrics for boosting student retention in higher education	11
Box office sales and social media: A cross-platform comparison of predictive ability and mechanisms	11
A project prioritization approach considering uncertainty, reliability, criteria prioritization, and robustness	11
IT-business alignment, big data analytics capability, and strategic decision-making: Moderating roles of event criticality and disruption of COVID-19	11
A decision support system using signals from social media and news to predict cryptocurrency prices	10
What happens when platforms disclose the purchase history associated with product reviews?	10
Does the most popular answer lead to the best answer: The moderating roles of tenure, social closeness, and cultural tightness	10
How profanity in influences perceived authenticity and perceived helpfulness of online reviews: The moderating role of review subjectivity	10
A deep recurrent neural network approach to learn sequence similarities for user-identification	10
Analyzing the online word of mouth dynamics: A novel approach	10
Returning the “socio” to decision support research: Expanding beyond a purely technical mindset	10
Tell me a story! Narrative-driven XAI with Large Language Models	10
A multistate modeling approach for organizational cybersecurity exploration and exploitation	10
A new perspective on classification: Optimally allocating limited resources to uncertain tasks	10
DeepSecure: A computational design science approach for interpretable threat hunting in cybersecurity decision making	10
Editorial Board	10
Coordinated inauthentic behavior and information spreading on Twitter	10
AI-based industrial full-service offerings: A model for payment structure selection considering predictive power	10
Understanding and managing the participation of batteries in reserve electricity markets	9
Which product description phrases affect sales forecasting? An explainable AI framework by integrating WaveNet neural network models with multiple regression	9
IT impact on open innovation performance: Insights from a large-scale empirical investigation	9
The design of human-artificial intelligence systems in decision sciences: A look back and directions forward	9
Simpler is better: Lifting interpretability-performance trade-off via automated feature engineering	9
How to increase customer repeated bookings in the short-term room rental market? A large-scale granular data investigation	9
Exploring the effects of relationship quality and c-commerce behavior on firms' dynamic capability and c-commerce performance in the supply chain management context	9
Critical risk considerations in auto-ID security: Barcode vs. RFID	9
Prioritising national healthcare service issues from free text feedback – A computational text analysis & predictive modelling approach	9
Bayesian Stackelberg games for cyber-security decision support	9
A holistic approach to interpretability in financial lending: Models, visualizations, and summary-explanations	9
Top management team social interaction and conservative reporting decision: A language style matching approach	9
Applied machine learning for a zero defect tolerance system in the automated assembly of pharmaceutical devices	9
The impact of doctors' facial attractiveness on users' choices in online health communities: A stereotype content and social role perspective	9
Predicting employee absenteeism for cost effective interventions	9
To be honest or positive? The effect of Airbnb host description on consumer behavior	9
Effect of data privacy and security investment on the value of big data firms	8
How do system and user characteristics, along with anthropomorphism, impact cognitive absorption of chatbots – Introducing SUCCAST through a mixed methods study	8
Dynamic self-organizing feature map-based models applied to bankruptcy prediction	8
Shutdown and compliance decisions in the face of a viral pandemic: A game between governments and citizens	8
IFC/Editorial Board	8
Online reputational loss aversion: Empirical evidence from StackOverflow.com	8
An adaptive simulation based decision support approach to respond risk propagation in new product development projects	8
Would you please like my tweet?! An artificially intelligent, generative probabilistic, and econometric based system design for popularity-driven tweet content generation	8
The information content of financial statement fraud risk: An ensemble learning approach	8
Bids for speed: An empirical study of investment strategy automation in a peer-to-business lending platform	8
Bringing transparency and trustworthiness to loot boxes with blockchain and smart contracts	8
A collaborative filtering model incorporating media promotions and users' variety-seeking tendencies in the digital music market	7
Control-style choices and performance impacts: How should senior IS managers enact control over uncertain IS projects?	7
An interface between natural language and abstract argumentation frameworks for real-time debate analysis	7
Developers' decision to navigate resource adversity in crowdfunded digital development projects	7
Does the new entrant eat my pie or enlarge my pie? Market entry investigation in the online-to-offline on-demand context	7
IFC/Editorial Board	7
Improving decision making in the management of hospital readmissions using modern survival analysis techniques	7
Digitizing local search: An empirical analysis of mobile search behavior in offline shopping	7
Cost-based analysis of the impact of data completeness and representational consistency	7
IFC/Editorial Board	7
Multicategory choice modeling with sparse and high dimensional data: A Bayesian deep learning approach	7
What shall I learn? Two-stage decision making under social influence on corporate E-learning platforms	6
Complex business ecosystem intelligence using AI-powered visual analytics	6
Tun-OCM: A model-driven approach to support database tuning decision making	6
A method for the competitiveness estimation of the incremental new product through user-generated content	6
Exploring investors' expectancies and its impact on project funding success likelihood in crowdfunding by using text analytics and Bayesian networks	6
Editorial Board	6
IFC/Editorial Board	6
Decoding algorithm appreciation: Unveiling the impact of familiarity with algorithms, tasks, and algorithm performance	6
How does escapism foster game experience and game use?	6
Emotional expressions of care and concern by customer service chatbots: Improved customer attitudes despite perceived inauthenticity	6
IFC/Editorial Board	6
Automatically identifying customer needs in user-generated content using token classification	6
Effort as investment in healthcare dialogue-based agents: On the role of means-goal configurations	6
Editorial Board	6
Knowledge transfer to aid social coding: The case of Stack Overflow	6
Bigger from a distance: The moderating role of spatial distance on the importance of traditional and rhetorical quality signals for transactions in crowdfunding	5
Outlier detection using flexible categorization and interrogative agendas	5
Incorporating evolutionary adaptions into the cognitive fit model for data visualization	5
Collaborative group embedding and decision aggregation based on attentive influence of individual members: A group recommendation perspective	5
When ownership and copyright are separated: Economics of non-fungible token marketplaces with secondary markets	5
Fake review detection system for online E-commerce platforms: A supervised general mixed probability approach	5
Bayesian non-parametric method for decision support: Forecasting online product sales	5
Leveraging online review platforms to support public policy: Predicting restaurant health violations based on online reviews	5
Shedding light on blind spots – Developing a reference architecture to leverage video data for process mining	5
A machine learning investigation of factors that contribute to predicting cognitive performance: Difficulty level, reaction time and eye-movements	5
Nonmonetary rewards of referral reward programs and recommendation intention: The role of reward–product congruity	5
Big arena, small potatoes: A mixed-methods investigation of atmospheric cues in live-streaming e-commerce	5
Transparency in design science research	5
The strength of weak ties and fake news believability	5
A decision analytic approach for social distancing policies during early stages of COVID-19 pandemic	5
An exploration of the relation between the visual attributes of thumbnails and the view-through of videos: The case of branded video content	5