Decision Support Systems

Article	Citations
Which voice are you satisfied with? Understanding the physician–patient voice interactions on online health platforms	121
Victim crisis communication strategy on digital media: A study of the COVID-19 pandemic	112
Integrating temporal association rules into intelligent prediction system for metabolic dysfunction-associated fatty liver disease	103
Investigating the beneficial impact of segmentation-based modelling for credit scoring	97
Predicting financial distress using current reports: A novel deep learning method based on user-response-guided attention	95
The role of visibility in supply chain resiliency: Applying the Nexus supplier index to unveil hidden critical suppliers in deep supply networks	92
To disclose or not? The impact of prosocial behavior disclosure on the attainment of social capital on social networking sites	88
Stock habitats and information flow: How do different co-attention behaviors in online communities shape market reactions?	87
Understanding the effect of group emotions on consumer instant order cancellation behavior in livestreaming E-commerce: Empirical evidence from TikTok	86
Social trust and algorithmic equity: The societal perspectives of users' intention to interact with algorithm recommendation systems	78
How self-selection Bias in online reviews affects buyer satisfaction: A product type perspective	73
Editorial Board	73
Pay-for-performance schemes and hospital HIT adoption	69
Hierarchy-team appointment implementation and physician service productivity: The moderating role of individual and team characteristics	67
Editorial Board	63
Decision support through deep reinforcement learning for maximizing a courier's monetary gain in a meal delivery environment	62
Cognitive process-driven model design: A deep learning recommendation model with textual review and context	61
High efficiency or easy troubleshooting? Human use of autonomous Mobile healthcare robots	59
Enhancing accuracy and interpretability in EEG-based medical decision making using an explainable ensemble learning framework application for stroke prediction	58
The secret of voice: How acoustic characteristics affect video creators' performance on Bilibili	58
Effects of AI reviews on consumers' purchase intention: Influence of product category, review breadth, and consumer review volume	58
Editorial Board	57
A decision support system using signals from social media and news to predict cryptocurrency prices	56
Uncertainty-aware augmented generation (UAG): A novel deep learning method for enriching in-conversation user intent toward improved LLM generation	55
Enhancing cybersecurity risk assessment using temporal knowledge graph-based explainable decision support system	54

Freedom of speech or freedom of reach? Strategies for mitigating malicious content in social networks	53
DeepSecure: A computational design science approach for interpretable threat hunting in cybersecurity decision making	52
A project prioritization approach considering uncertainty, reliability, criteria prioritization, and robustness	52
CATCHM: A novel network-based credit card fraud detection method using node representation learning	51
It's not just about accuracy: An investigation of the human factors in users' reliance on anti-phishing tools	51
Improving decision making in the management of hospital readmissions using modern survival analysis techniques	50
Developers' decision to navigate resource adversity in crowdfunded digital development projects	49
Is decentralization sustainable in the bitcoin system?	48
Multi-criteria evaluation of health news stories	47
Digitizing local search: An empirical analysis of mobile search behavior in offline shopping	46
What shall I learn? Two-stage decision making under social influence on corporate E-learning platforms	46
Multicategory choice modeling with sparse and high dimensional data: A Bayesian deep learning approach	46
IT impact on open innovation performance: Insights from a large-scale empirical investigation	46
Nonmonetary rewards of referral reward programs and recommendation intention: The role of reward–product congruity	45
An adaptive simulation based decision support approach to respond risk propagation in new product development projects	45
Decoding algorithm appreciation: Unveiling the impact of familiarity with algorithms, tasks, and algorithm performance	44
Which product description phrases affect sales forecasting? An explainable AI framework by integrating WaveNet neural network models with multiple regression	44
ProcessGAN: Supporting the creation of business process improvement ideas through generative machine learning	43
A collaborative filtering model incorporating media promotions and users' variety-seeking tendencies in the digital music market	42
Bigger from a distance: The moderating role of spatial distance on the importance of traditional and rhetorical quality signals for transactions in crowdfunding	41
Impact of content ideology on social media opinion polarization: The moderating role of functional affordances and symbolic expressions	41
Towards risk-aware artificial intelligence and machine learning systems: An overview	41
Complex business ecosystem intelligence using AI-powered visual analytics	41
Unraveling juxtaposed effects of biometric characteristics on user security behaviors: A controversial information technology perspective	40
Shopping trip recommendations: A novel deep learning-enhanced global planning approach	40
Does emotional consistency matter? A study of cover image and narrative text in loan-based crowdfunding	40
Responsible metaverse: Ethical metaverse principles for guiding decision-making and maintaining complex relationships for businesses in 3D virtual spaces	39
IFC/Editorial Board	39
IFC/Editorial Board	39
Can causal machine learning reveal individual bid responses of bank customers? — A study on mortgage loan applications in Belgium	39
A deep learning–based method to predict the length of stay for patients with traumatic fall injuries in support of physicians' clinical decisions and patient management	37
When machines trade on corporate disclosures: Using text analytics for investment strategies	36
Competency or investment? The impact of NFT design features on product performance	36
How product review voting is influenced by existing votes, consumer involvement, review valence, and review diagnosticity	36
Is seeing the same as doing? An evaluation of vicarious experiences in the metaverse	36
Customer-initiated and firm-initiated online shopping visits under competition for attention: A conceptual model and empirical analysis	36
A field study on the impact of the counter ad-blocking wall strategy on user engagement	35
Selling myself: Anthropomorphic products in electronic commerce	35
Dynamic model selection in enterprise forecasting systems using sequence modeling	35
All risks ain't the same – A risk facets perspective on AI-based decision support systems	35
A hybrid framework using explainable AI (XAI) in cyber-risk management for defence and recovery against phishing attacks	34
Uncovering the relationship between incidental emotion toward a disaster and stock market fluctuations: Evidence from the US market	34
Digital charisma or human appeal: A comparative study on how streamers' multidimensional signals affect viewers' impulsive purchases in live commerce	34
Responsible machine learning for United States Air Force pilot candidate selection	34
Assessing financial distress of SMEs through event propagation: An adaptive interpretable graph contrastive learning model	34
Towards a thematic dimensional framework of online fraud: An exploration of fraudulent email attack tactics and intentions	33
Designing a fair and inclusive digital asset-based name-image-likeness marketplace	33
Minimizing block incentive volatility through Verkle tree-based dynamic transaction storage	33
Revisiting the effects of social networks on enterprise collaboration technology use: A fuzzy-set qualitative comparative analysis approach	32
From fake to AI-generated: Leveraging information manipulation theory and explainable AI for robust detection of manipulated reviews	31

Prompting large language models based on semantic schema for text-to-Cypher transformation towards domain Q&A	30
Effective presentation of ontological overlap of multiple conceptual models	30
Social influence-based contrast language analysis framework for clinical decision support systems	30
Channel and bundling strategies: Forging a “win-win” paradigm in product and service operations	30
Social contagions in business resilience: Evidence from the U.S. restaurant industry in the COVID-19 pandemic	30
Effects of artificial intelligence usage and knowledge-based dynamic capabilities on organizational innovation: A configurational approach	29
Why video reviews are not always better: The role of format–stage fit in online decision-making	29
Understanding physicians' noncompliance use of AI-aided diagnosis—A mixed-methods approach	29
Does warm care matter? Exploring the effects of service characteristics on organizational impression in smart retail stores	29
Corrigendum to “‘Decoding LLMs’ verbal deception in online reviews” [Decision Support Systems 200 (2026) 114529].	28
Extracting declarative constraints for process modeling from natural language descriptions with large language models	28
IFC/Editorial Board	28
A simulation-based decision support tool for dynamic post-disaster pedestrian evacuation	28
Uplift modeling and its implications for appointment date prediction in attended home delivery	27
HEX: Human-in-the-loop explainability via deep reinforcement learning	27
Data disclosure strategy: Navigating the balance between privacy and profit in a dynamic system	27
Impact of ridesharing platforms on hospitals' emergency department admissions	27
FedDQA: A novel regularization-based deep learning method for data quality assessment in federated learning	27
From text boxes to talking faces: Comparing chatbots and digital humans for online review collection	27
Data-driven decision-making in credit risk management: The information value of analyst reports	26
Should a better-informed manufacturer hold pricing power for the direct channel: The role of consumer reviews	26
Know where to go: Make LLM a relevant, responsible, and trustworthy searchers	25
Hybrid black-box classification for customer churn prediction with segmented interpretability analysis	25
Predicting digital product performance with team composition features derived from a graph network	25
Digitalization of the natural sciences: Design science research and computational science	24
Online–offline combined adaptive hotel recommendation system considering attribute importance and group consensus	24
Leveraging meta-path and co-attention to model consumer preference stability in fashion recommendations	24
A decision support framework to incorporate textual data for early student dropout prediction in higher education	24
Improving debt collection via contact center information: A predictive analytics framework	23
Explaining the model and feature dependencies by decomposition of the Shapley value	23
Optimal dynamic advertising policy considering consumer ad fatigue	23
Crowdsourced firm ratings and total factor productivity: An empirical examination	23
Data misrepresentation detection for insurance underwriting fraud prevention	23
A functional Hidden Markov Model to incorporate dynamics into Bayesian optimal stopping problems: Helping physicians manage traumatic brain injuries	23
Corrigendum to “Impact of multidimensional presence on user well-being in metaverse communities”	23
Assuring quality and waiting time in real-time spatial crowdsourcing	23
Facial expression-enhanced recommendation for virtual fitting rooms	22
A critical assessment of consumer reviews: A hybrid NLP-based methodology	22
An interpretable imbalance ensemble classification method for readmission risk assessment incorporating multi-view perturbation and SHAP analysis	22
The double-edged sword of delivery guarantee in E-commerce	22
Decision support systems in crowdfunding: A fuzzy cognitive maps (FCM) approach	22
More than meets the eye: Feature concerns and suggestions in mobile XR app reviews	22
The role of ethical climates in employee information security policy violations	21
Gamified giving: Contingent effects of leaderboard rankings on donation behavior in online medical crowdfunding	21
Data analytics and decision-making systems: Implications of the global outbreaks	21
Editorial Board	21
An explanation framework and method for AI-based text emotion analysis and visualisation	21
Editorial Board	20
A novel method for testing adverse selection with IoT data: Evidence from China's auto insurance market	20
Removing order effects from human-classified datasets: A machine learning method to improve decision making systems	20
Tell me a story! Narrative-driven XAI with Large Language Models	20
Follow the vine to get the melon: A deep framework for blockchain phishing fraud detection	20
Editorial Board	20
Editorial Board	19
Looking forward through the rear-view mirror: A socio-technical imaginaries perspective for envisioning the Metaverse beyond the hype	19
Does the new entrant eat my pie or enlarge my pie? Market entry investigation in the online-to-offline on-demand context	19
The effects of tactile kinesics function in live chat systems: The role of interaction comfort and social presence	19
“To share or not to share?” – A hybrid SEM-ANN-NCA study of the enablers and enhancers for mobile sharing economy	19
How does AI-assisted diagnosis decision support systems influence doctors' coping styles and work outcomes? Bright and dark sides of AI in the workplace	18
The strength of weak ties and fake news believability	18
Brand crisis and recovery in livestream commerce: A psychological contract violation theory perspective	18
More to tip, or tip more? Examining consumers' preservice tipping behavior in the on-demand supermarket delivery context	18
The information content of financial statement fraud risk: An ensemble learning approach	18
Developing a goal-driven data integration framework for effective data analytics	18
A method for the competitiveness estimation of the incremental new product through user-generated content	17
Investigating patients' adoption of online medical advice	17
Editorial Board	17
Incorporating evolutionary adaptions into the cognitive fit model for data visualization	17
How do system and user characteristics, along with anthropomorphism, impact cognitive absorption of chatbots – Introducing SUCCAST through a mixed methods study	17
Published content vs. live-streamed: Empirical from digital content activities in online healthcare communities	17
The effect of review visibility and diagnosticity on review helpfulness – An accessibility-diagnosticity theory perspective	17
Metaverse adoption for competitive edge: The role of implementation capability & willingness to change	17
The impact of doctors' facial attractiveness on users' choices in online health communities: A stereotype content and social role perspective	17
Emotional expressions of care and concern by customer service chatbots: Improved customer attitudes despite perceived inauthenticity	17
Flowing together or alone: Impact of collaboration in the metaverse	17
Weighted doubly robust learning: An uplift modeling technique for estimating mixed treatments' effect	16
Enhanced (cyber) situational awareness: Using interpretable principal component analysis (iPCA) to automate vulnerability severity scoring	16
Search & Verify: Misinformation and source evaluations in Internet search results	16
LSTM-ReGAT: A network-centric approach for cryptocurrency price trend prediction	16
Quantifying disease-interactions through co-occurrence matrices to predict early onset colorectal cancer	16

ESG-KIBERT: A new paradigm in ESG evaluation using NLP and industry-specific customization	16
The more aesthetic, the better? The impact of photo aesthetics on perceived review helpfulness	16
Editorial Board	16
Social capital, phone call activities and borrower default in mobile micro-lending	16
The causal effect of subscription video streaming on DVD sales: Evidence from a natural experiment	16
Mining voices from self-expressed messages on social-media: Diagnostics of mental distress during COVID-19	16
MediHC: An AI-powered framework for hierarchical disease classification using multi-head attention and contrastive learning	16
Get your report a thumb-up: An empirical investigation on crowd testing	16
Team formation in large organizations: A deep reinforcement learning approach	16
A decision support framework for integrated lane identification and long-term backhaul collaboration using spatial analytics and optimization	16
The effect of different types of comparative reviews on product sales	16
Brick-and-mortar retailer’s competitive strategy with consumer information under showrooming	15
A cross-platform rumor detection framework considering data privacy protection and different detection capabilities of online social platforms	15
A friend or a foe? The effect of generative artificial intelligence on creator contributions on original work sharing platforms	15
Enhancing healthcare decision support through explainable AI models for risk prediction	15
Understanding active participation of online dating services: A mixed methods study	15
Historical profile will tell? A deep learning-based multi-level embedding framework for adverse drug event detection and extraction	15
Detecting fake reviewers from the social context with a graph neural network method	15
Reassessing taxonomy-based data clustering: Unveiling insights and guidelines for application	15
IFC/Editorial Board	15
Navigating autonomy and control in human-AI delegation: User responses to technology- versus user-invoked task allocation	14
Multimodal review helpfulness prediction with a multi-level cognitive reasoning mechanism: A theory-driven graph learning model	14
Improved healthcare disaster decision-making utilizing information extraction from complementary social media data during the COVID-19 pandemic	14
Bridging realities into organizations through innovation and productivity: Exploring the intersection of artificial intelligence, internet of things, and big data analytics in the metaverse environmen	14
Interpretable cost-sensitive regression through one-step boosting	13
Integrating direct and indirect views for group recommendation: An inter- and intra-view contrastive learning method	13
Cyber threat detection: Unsupervised hunting of anomalous commands (UHAC)	13
What ails physician review websites? A study of information needs of patients	13
A novel approach for fraudulent reviewer detection based on weighted topic modelling and nearest neighbors with asymmetric Kullback–Leibler divergence	13
Improving triaging from primary care into secondary care using heterogeneous data-driven hybrid machine learning	13
The investigation of emotional arousal and contextual moderators influencing the perceived truthfulness of online rumors	13
Multi-interest transfer using contrastive learning for cross-domain recommendation	13
Unlocking big data success in the AI-driven era: Toward a unified theory for intelligent decision support	13
Balancing the costs and benefits of resilience-based decision making	13
The evolution of organizations and stakeholders for metaverse ecosystems: Editorial for the special issue on metaverse part 1	12
First-party content and market concentration on a B2B E-commerce platform – Theory and empirical evidence	12
Growing pains and blessings: Manifestations and implications of equity crowdfunding industry maturation	12
Emotion vs. information: Understanding the effect of AI-powered call systems on potential customer decision from a field experiment	12
Security defense against long-term and stealthy cyberattacks	12
How customized managerial responses influence subsequent consumer ratings: The language style matching perspective	12
Generalized visible curvature: An indicator for bubble identification and price trend prediction in cryptocurrencies	12
How to leverage digital platforms in enhancing organizational resilience: The roles of supply chain integration and market orientation	12
Editorial Board	12
Simplicity in joy and detail in anger: Intertwining effect of cognitive and affective review disposition on review helpfulness	12
Breaking boundaries: Investigating the formation of cross-domain collaboration on social media platforms	12
Sourcing product innovation intelligence from online reviews	12
Measuring employer attractiveness in diverse talent markets	11
Exploring online consumer review-management response dynamics: A heuristic-systematic perspective	11
Understand your shady neighborhood: An approach for detecting and investigating hacker communities	11
Corrigendum: Manufacturer driven strategic coordination as a response to “showrooming”	11
IFC/Editorial Board	11
Reliability estimation for individual predictions in machine learning systems: A model reliability-based approach	11
Can earnings conference calls tell more lies? A contrastive multimodal dialogue network for advanced financial statement fraud detection	11
Towards fair decision: A novel representation method for debiasing pre-trained models	11
Enhancing decision support for bystander interventions: The role of victim emotional disclosure and collective signals in social media incivility	11
A social selection mechanism for sports betting market	11
Social media meets FinTech platforms: How do online emotions support credit risk decision-making?	11
Enhancing return forecasting using LSTM with agent-based synthetic data	11
Metaverse advertising and promotional effectiveness: The route from immersion to joy	11
Avatars and organizational knowledge sharing	11
Editorial Board	11
How manipulating information affects information diffusion during disasters: The effects of modifying falsehoods versus corrections	11
IFC/Editorial Board	11
How technical features of virtual live shopping platforms affect purchase intention: Based on the theory of interactive media effects	10
Incentive hierarchies intensify competition for attention: A study of online reviews	10
Improving answer quality using image-text coherence on social Q&A sites	10
To be honest or positive? The effect of Airbnb host description on consumer behavior	10
Loop or sequential? Theorizing the role of human-bot collaborative patterns in online knowledge production	10
How does escapism foster game experience and game use?	10
The value of data, machine learning, and deep learning in restaurant demand forecasting: Insights and lessons learned from a large restaurant chain	10
Impact of categorization autonomy on effective use and adoption intentions	10
Shedding light on blind spots – Developing a reference architecture to leverage video data for process mining	10
Central information technology transparency: A managerial perspective of a multi-faceted construct	10
A deep learning approach for detecting fake reviewers: Exploiting reviewing behavior and textual information	10
Fit into work! From formalizing governance of gig platform ecosystems to helping gig workers craft their platform work	10
Exploring the impact of free live-streamed medical consultation on patient engagement and patient satisfaction in the multistage online consultation process: A quasi-experimental design	10
Effort as investment in healthcare dialogue-based agents: On the role of means-goal configurations	10
Bayesian non-parametric method for decision support: Forecasting online product sales	10
Is personally identifiable information really more valuable? Evidence from consumers' willingness-to-accept valuation of their privacy information	9
Explainability and fairness of RegTech for regulatory enforcement: Automated monitoring of consumer complaints	9
IFC/Editorial Board	9
Comprehensive helpfulness of online reviews: A dynamic strategy for ranking reviews by intrinsic and extrinsic helpfulness	9
Proper and improper uses of MCDA methods in energy systems analysis	9
How credibility assessment technologies affect decision fairness in evidence-based investigations: A Bayesian perspective	9
Blockchain innovation for consent self-management in health information exchanges	9
Time for a change! Uprooting users embedded in the status quo from habitual decision-making	9
Product return prediction in live streaming e-commerce with cross-modal contrastive transformer	9
Measuring service quality based on customer emotion: An explainable AI approach	9
IFC/Editorial Board	9
Decomposing the hazard function into interpretable readmission risk components	9
“Why do you find similar reviews helpful?”: Psychological mechanisms of the effect of linguistic style matching on review helpfulness	9
Big arena, small potatoes: A mixed-methods investigation of atmospheric cues in live-streaming e-commerce	9
Sparse-enhanced additive interaction neural network for interpretable credit decision	9
Revisiting time-varying dynamics in stock market forecasting: A multi-source sentiment analysis approach with large language model	9
Editorial Board	9