Reference Services Review

Papers
(The TQCC of Reference Services Review is 3. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-11-01 to 2025-11-01.)
ArticleCitations
The framing of authority in the ACRL framework on information literacy: multidisciplinary perspectives on truth, authority, expertise and belief33
A survey of academic library public service policies, training and assessment practices19
Drama Queens: applying dramaturgy as an inclusive pedagogy within the one shot13
Revealing the archive, reckoning with the past: inclusive approaches to institutional history12
Starting in-house copyright education programs: commonalities and conclusions from two southeastern US academic libraries12
Applying Universal Design for Learning to library peer professional development: a case study acknowledging adults as learners11
Campus entrepreneurs’ research habits and needs: a five-year study11
Putting DEIA into practice: incorporating diversity, equity, inclusion and accessibility into student employee training10
Accessible services in academic libraries: a content analysis of library accessibility webpages in the United States10
Library instruction and information literacy 202210
Gender and racial bias in email reference services9
Development and validation of Students’ Library Alienation Scale (SLAS): a factor analysis approach8
Guest editorial: The peer-led library7
Editorial: Start the conversation: impactful reading on reference and instruction7
Library response to Black Liberation Collective: a review of student calls for change and implications for anti-racist initiatives in academic libraries6
Reference at a remote field station: a case study of ecology, environmental science and geology fieldwork at an embedded library5
Listening to diverse voices: inclusive pedagogy and culturally responsive teaching for library interactions5
Integration of artificial intelligence (AI) technologies into academic library services: user opinions in Türkiye5
Libraries and financial literacy5
Pursuing student success in the library: a case study in peer mentor program transition, training and engagement4
An explicit approach to liminality as an inclusive approach to librarian support for graduate student researchers4
Library instruction and information literacy 20233
Uncoding library chatbots: deploying a new virtual reference tool at the San Jose State University library3
A review of artificial intelligence applications in libraries in Southeast Asia: where are we now?3
Is the ACRL Framework a teaching tool? Undergraduates’ interpretations of its language and concepts3
Information provision on local industries by Japanese public libraries: a survey on cultural industry-focused corners3
Whiteness from the top down: systemic change as antiracist action in LIS3
“We turn the lens … on ourselves:” assessing digital primary source library instruction through the lens of scholarship of teaching and learning3
Library instruction and information literacy 20213
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