Reference Services Review

Papers
(The TQCC of Reference Services Review is 2. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2020-11-01 to 2024-11-01.)
ArticleCitations
Information literacy competence in curtailing fake news about the COVID-19 pandemic among undergraduates in Nigeria24
Uncoding library chatbots: deploying a new virtual reference tool at the San Jose State University library20
Impact of COVID-19 on the use of the academic library16
Is the library open? How the pandemic has changed the provision of virtual reference services15
Analysis of anti-racism, equity, inclusion and social justice initiatives in library and information science literature13
The Academic Reading Format International Study (ARFIS): final results of a comparative survey analysis of 21,265 students in 33 countries12
Virtual reference amid COVID-19 campus closure: a case study and assessment12
Whiteness from the top down: systemic change as antiracist action in LIS10
“You can't read your way out of racism”: creating anti-racist action out of education in an academic library9
Libraries advancing health equity:a literature review7
Accessible services in academic libraries: a content analysis of library accessibility webpages in the United States7
Library instruction and information literacy 20207
Information literacy: assessment of undergraduate and graduate nursing students6
Situating LIS pedagogy and curriculum in diversity, equity, inclusion, accessibility, and anti-racism: a reflection on process6
Libraries and financial literacy6
Launching chat service during the pandemic: inaugurating a new public service under emergency conditions5
Radical re-imagination: centering a BIPOC library workforce in an asset-based autoethnography5
Not a token! A discussion on racial capitalism and its impact on academic librarians and libraries5
Is the reference desk used for reference interviews5
Beyond the police: libraries as locations of carceral care4
Reflection on the center for digital scholarship in China: a case study on space redesign4
Case studies in the classroom: assessing a pilot information literacy curriculum for English composition3
Toward belonging and mutual hospitality: decentering whiteness in the “new normal”3
Financial literacy resources in US public libraries: website analysis3
Replacing staff with students to monitor LibChat service: transition process and lessons learned3
Better together: experiential learning in peer-led research services2
Constructing citations: reviewing chat transcripts to improve citation assistance as a service2
Library instruction and information literacy 20212
Responding to the Camp Fire: a case study on an academic library's public services policy changes2
Trauma-informed librarianship: an exploratory literature review of trauma-informed approaches in school, academic and public libraries2
Referring academic library chat reference patrons: how subject librarians decide2
Is the ACRL Framework a teaching tool? Undergraduates’ interpretations of its language and concepts2
Graduate student intellectual journeys: a functional method to identify library service gaps2
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