Reference Services Review

Papers
(The TQCC of Reference Services Review is 3. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-12-01 to 2025-12-01.)
ArticleCitations
A survey of academic library public service policies, training and assessment practices37
Drama Queens: applying dramaturgy as an inclusive pedagogy within the one shot19
Revealing the archive, reckoning with the past: inclusive approaches to institutional history13
Campus entrepreneurs’ research habits and needs: a five-year study12
The framing of authority in the ACRL framework on information literacy: multidisciplinary perspectives on truth, authority, expertise and belief12
Applying Universal Design for Learning to library peer professional development: a case study acknowledging adults as learners11
Starting in-house copyright education programs: commonalities and conclusions from two southeastern US academic libraries11
Gender and racial bias in email reference services10
Accessible services in academic libraries: a content analysis of library accessibility webpages in the United States10
Library instruction and information literacy 202210
Guest editorial: The peer-led library9
Putting DEIA into practice: incorporating diversity, equity, inclusion and accessibility into student employee training9
Development and validation of Students’ Library Alienation Scale (SLAS): a factor analysis approach9
Editorial: Start the conversation: impactful reading on reference and instruction7
Library response to Black Liberation Collective: a review of student calls for change and implications for anti-racist initiatives in academic libraries6
Integration of artificial intelligence (AI) technologies into academic library services: user opinions in Türkiye5
What do we already have? Mapping asynchronous information literacy workshops to the ACRL Framework and companion documents5
Listening to diverse voices: inclusive pedagogy and culturally responsive teaching for library interactions5
Libraries and financial literacy5
Building bridges between libraries: the creation of a Union Catalog with VuFind Open-source software and the role of patronizing bodies5
Pursuing student success in the library: a case study in peer mentor program transition, training and engagement4
An explicit approach to liminality as an inclusive approach to librarian support for graduate student researchers4
Library instruction and information literacy 20213
Whiteness from the top down: systemic change as antiracist action in LIS3
Revitalizing a community college library: aggressive weeding’s impact of circulation statistics3
Library instruction and information literacy 20233
A review of artificial intelligence applications in libraries in Southeast Asia: where are we now?3
Editorial: “Emerging” from COVID and moving forward3
Reference at a remote field station: a case study of ecology, environmental science and geology fieldwork at an embedded library3
Information provision on local industries by Japanese public libraries: a survey on cultural industry-focused corners3
Is the ACRL Framework a teaching tool? Undergraduates’ interpretations of its language and concepts3
Uncoding library chatbots: deploying a new virtual reference tool at the San Jose State University library3
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