Reference Services Review

Papers
(The TQCC of Reference Services Review is 2. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2022-05-01 to 2026-05-01.)
ArticleCitations
A survey of academic library public service policies, training and assessment practices45
Drama Queens: applying dramaturgy as an inclusive pedagogy within the one shot13
Revealing the archive, reckoning with the past: inclusive approaches to institutional history12
The framing of authority in the ACRL framework on information literacy: multidisciplinary perspectives on truth, authority, expertise and belief11
Campus entrepreneurs’ research habits and needs: a five-year study11
Starting in-house copyright education programs: commonalities and conclusions from two southeastern US academic libraries7
Applying Universal Design for Learning to library peer professional development: a case study acknowledging adults as learners6
Library instruction and information literacy 20225
Development and validation of Students’ Library Alienation Scale (SLAS): a factor analysis approach5
Gender and racial bias in email reference services5
Putting DEIA into practice: incorporating diversity, equity, inclusion and accessibility into student employee training4
Deploying and evaluating a conversational agent using LLMs for academic library reference4
What do we already have? Mapping asynchronous information literacy workshops to the ACRL Framework and companion documents3
Pursuing student success in the library: a case study in peer mentor program transition, training and engagement3
Integration of artificial intelligence (AI) technologies into academic library services: user opinions in Türkiye3
Editorial: Start the conversation: impactful reading on reference and instruction3
Building bridges between libraries: the creation of a Union Catalog with VuFind Open-source software and the role of patronizing bodies3
Reference at a remote field station: a case study of ecology, environmental science and geology fieldwork at an embedded library3
Guest editorial: The peer-led library3
Listening to diverse voices: inclusive pedagogy and culturally responsive teaching for library interactions3
An explicit approach to liminality as an inclusive approach to librarian support for graduate student researchers3
Library instruction and information literacy 20212
Information provision on local industries by Japanese public libraries: a survey on cultural industry-focused corners2
Decentering whiteness in libraries: relational work for an inclusive culture2
Reference in urban public libraries: current trends and future implications2
Replacing staff with students to monitor LibChat service: transition process and lessons learned2
Library instruction and information literacy 20232
Uncoding library chatbots: deploying a new virtual reference tool at the San Jose State University library2
“We turn the lens … on ourselves:” assessing digital primary source library instruction through the lens of scholarship of teaching and learning2
Introducing peer-to-peer reference services in a community college library2
A review of artificial intelligence applications in libraries in Southeast Asia: where are we now?2
Revitalizing a community college library: aggressive weeding’s impact of circulation statistics2
Tracking student learning outcome engagement at the reference desk to facilitate assessment2
Peer teachers taking the lead in classroom instruction: program creation and challenges faced2
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