Reference Services Review

Papers
(The TQCC of Reference Services Review is 2. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2022-06-01 to 2026-06-01.)
ArticleCitations
A survey of academic library public service policies, training and assessment practices46
Drama Queens: applying dramaturgy as an inclusive pedagogy within the one shot13
Revealing the archive, reckoning with the past: inclusive approaches to institutional history12
Campus entrepreneurs’ research habits and needs: a five-year study11
Starting in-house copyright education programs: commonalities and conclusions from two southeastern US academic libraries11
Applying Universal Design for Learning to library peer professional development: a case study acknowledging adults as learners7
The framing of authority in the ACRL framework on information literacy: multidisciplinary perspectives on truth, authority, expertise and belief7
Teaching information literacy through writing portfolio assessment: examining its effects on information literacy self-efficacy of undergraduate students across motivation levels6
Library instruction and information literacy 20226
Deploying and evaluating a conversational agent using LLMs for academic library reference5
Gender and racial bias in email reference services5
Putting DEIA into practice: incorporating diversity, equity, inclusion and accessibility into student employee training4
Development and validation of Students’ Library Alienation Scale (SLAS): a factor analysis approach4
Editorial: Start the conversation: impactful reading on reference and instruction3
Integration of artificial intelligence (AI) technologies into academic library services: user opinions in Türkiye3
What do we already have? Mapping asynchronous information literacy workshops to the ACRL Framework and companion documents3
Building bridges between libraries: the creation of a Union Catalog with VuFind Open-source software and the role of patronizing bodies3
Pursuing student success in the library: a case study in peer mentor program transition, training and engagement3
Guest editorial: The peer-led library3
An explicit approach to liminality as an inclusive approach to librarian support for graduate student researchers3
Listening to diverse voices: inclusive pedagogy and culturally responsive teaching for library interactions3
Uncoding library chatbots: deploying a new virtual reference tool at the San Jose State University library2
“We turn the lens … on ourselves:” assessing digital primary source library instruction through the lens of scholarship of teaching and learning2
Introducing peer-to-peer reference services in a community college library2
Decentering whiteness in libraries: relational work for an inclusive culture2
Library instruction and information literacy 20232
Information provision on local industries by Japanese public libraries: a survey on cultural industry-focused corners2
Tracking student learning outcome engagement at the reference desk to facilitate assessment2
Peer teachers taking the lead in classroom instruction: program creation and challenges faced2
Reference at a remote field station: a case study of ecology, environmental science and geology fieldwork at an embedded library2
A review of artificial intelligence applications in libraries in Southeast Asia: where are we now?2
Revitalizing a community college library: aggressive weeding’s impact of circulation statistics2
Reference in urban public libraries: current trends and future implications2
Replacing staff with students to monitor LibChat service: transition process and lessons learned2
Library instruction and information literacy 20212
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