Reference Services Review

Papers
(The TQCC of Reference Services Review is 3. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-05-01 to 2025-05-01.)
ArticleCitations
The framing of authority in the ACRL framework on information literacy: multidisciplinary perspectives on truth, authority, expertise and belief27
Starting in-house copyright education programs: commonalities and conclusions from two southeastern US academic libraries20
Privacy concerns and the prevalence of third-party tracking cookies on ARL library homepages17
Revealing the archive, reckoning with the past: inclusive approaches to institutional history13
Drama Queens: applying dramaturgy as an inclusive pedagogy within the one shot13
A survey of academic library public service policies, training and assessment practices13
Campus entrepreneurs’ research habits and needs: a five-year study12
Library instruction and information literacy 202210
Applying Universal Design for Learning to library peer professional development: a case study acknowledging adults as learners10
Is the library open? How the pandemic has changed the provision of virtual reference services9
Gender and racial bias in email reference services9
Putting DEIA into practice: incorporating diversity, equity, inclusion and accessibility into student employee training9
Accessible services in academic libraries: a content analysis of library accessibility webpages in the United States9
Guest editorial: The peer-led library7
Library response to Black Liberation Collective: a review of student calls for change and implications for anti-racist initiatives in academic libraries6
Editorial: Start the conversation: impactful reading on reference and instruction6
Constructing citations: reviewing chat transcripts to improve citation assistance as a service5
The Academic Reading Format International Study (ARFIS): final results of a comparative survey analysis of 21,265 students in 33 countries5
Evaluating a recorded appointment service for individual research consultations between librarians and allied health students5
Libraries and financial literacy4
Listening to diverse voices: inclusive pedagogy and culturally responsive teaching for library interactions4
Library instruction and information literacy 20204
Librarians, step out of the classroom!: how improved faculty-led IL instruction improves student learning3
Library instruction and information literacy 20213
A review of artificial intelligence applications in libraries in Southeast Asia: where are we now?3
Library instruction and information literacy 20233
Pursuing student success in the library: a case study in peer mentor program transition, training and engagement3
An explicit approach to liminality as an inclusive approach to librarian support for graduate student researchers3
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