Reference Services Review

Papers
(The TQCC of Reference Services Review is 3. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2020-03-01 to 2024-03-01.)
ArticleCitations
Relating library user education to business students’ information needs and learning practices: a comparative study20
COVID-19 and library social media use19
Information literacy competence in curtailing fake news about the COVID-19 pandemic among undergraduates in Nigeria16
Uncoding library chatbots: deploying a new virtual reference tool at the San Jose State University library14
The Academic Reading Format International Study (ARFIS): final results of a comparative survey analysis of 21,265 students in 33 countries12
Impact of COVID-19 on the use of the academic library11
Analysis of anti-racism, equity, inclusion and social justice initiatives in library and information science literature11
Virtual reference amid COVID-19 campus closure: a case study and assessment10
Is the library open? How the pandemic has changed the provision of virtual reference services9
Removing barriers: textbook affordability and OER at Sinclair community college9
Caring for students in postsecondary open educational resource (OER) and open education initiatives: inviting student participation and voice8
Belief in importance of information literacy abilities among undergraduates. Underlying factors and analysis of variance8
Developing and evaluating an asynchronous online library microcredential: a case study7
Navigating support models for OER publishing: case studies from the University of Houston and the University of Washington6
“You can't read your way out of racism”: creating anti-racist action out of education in an academic library6
The moral arc of the library: what are our duties and limitations after 45?6
Information literacy: assessment of undergraduate and graduate nursing students6
Exploring sustainability of affordability initiatives: a library case study6
Whiteness from the top down: systemic change as antiracist action in LIS5
Building an OER program based on stakeholder feedback5
Development, implementation and importance of an undergraduate peer research consultant program at the University of North Dakota’s Chester Fritz Library5
Situating LIS pedagogy and curriculum in diversity, equity, inclusion, accessibility, and anti-racism: a reflection on process4
Radical re-imagination: centering a BIPOC library workforce in an asset-based autoethnography4
Reflection on the center for digital scholarship in China: a case study on space redesign4
Libraries and financial literacy4
Accessible services in academic libraries: a content analysis of library accessibility webpages in the United States4
Library instruction and information literacy 20204
Affordable education with a little help from the library3
Case studies in the classroom: assessing a pilot information literacy curriculum for English composition3
Not a token! A discussion on racial capitalism and its impact on academic librarians and libraries3
Library consortia contributing to college affordability: collection and OER initiatives in the Consortium of Academic and Research Libraries in Illinois3
Launching chat service during the pandemic: inaugurating a new public service under emergency conditions3
A close look: roving reference in a community college library information commons3
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