Reference Services Review

Papers
(The median citation count of Reference Services Review is 1. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2020-04-01 to 2024-04-01.)
ArticleCitations
Relating library user education to business students’ information needs and learning practices: a comparative study21
COVID-19 and library social media use20
Information literacy competence in curtailing fake news about the COVID-19 pandemic among undergraduates in Nigeria17
Uncoding library chatbots: deploying a new virtual reference tool at the San Jose State University library14
The Academic Reading Format International Study (ARFIS): final results of a comparative survey analysis of 21,265 students in 33 countries12
Impact of COVID-19 on the use of the academic library12
Analysis of anti-racism, equity, inclusion and social justice initiatives in library and information science literature12
Virtual reference amid COVID-19 campus closure: a case study and assessment10
Removing barriers: textbook affordability and OER at Sinclair community college9
Is the library open? How the pandemic has changed the provision of virtual reference services9
Caring for students in postsecondary open educational resource (OER) and open education initiatives: inviting student participation and voice8
Belief in importance of information literacy abilities among undergraduates. Underlying factors and analysis of variance8
Developing and evaluating an asynchronous online library microcredential: a case study7
Exploring sustainability of affordability initiatives: a library case study7
“You can't read your way out of racism”: creating anti-racist action out of education in an academic library7
Information literacy: assessment of undergraduate and graduate nursing students6
Navigating support models for OER publishing: case studies from the University of Houston and the University of Washington6
The moral arc of the library: what are our duties and limitations after 45?6
Whiteness from the top down: systemic change as antiracist action in LIS5
Development, implementation and importance of an undergraduate peer research consultant program at the University of North Dakota’s Chester Fritz Library5
Accessible services in academic libraries: a content analysis of library accessibility webpages in the United States5
Building an OER program based on stakeholder feedback5
Reflection on the center for digital scholarship in China: a case study on space redesign4
Libraries and financial literacy4
Situating LIS pedagogy and curriculum in diversity, equity, inclusion, accessibility, and anti-racism: a reflection on process4
Radical re-imagination: centering a BIPOC library workforce in an asset-based autoethnography4
Libraries advancing health equity:a literature review4
Affordable education with a little help from the library4
Library consortia contributing to college affordability: collection and OER initiatives in the Consortium of Academic and Research Libraries in Illinois4
Library instruction and information literacy 20204
Not a token! A discussion on racial capitalism and its impact on academic librarians and libraries3
A close look: roving reference in a community college library information commons3
Launching chat service during the pandemic: inaugurating a new public service under emergency conditions3
Equitable student success via library support for textbooks3
Case studies in the classroom: assessing a pilot information literacy curriculum for English composition3
Replacing staff with students to monitor LibChat service: transition process and lessons learned2
Graduate student intellectual journeys: a functional method to identify library service gaps2
Library instruction and information literacy 20212
Library instruction and information literacy 20192
Is the reference desk used for reference interviews2
Financial literacy resources in US public libraries: website analysis2
Referring academic library chat reference patrons: how subject librarians decide2
Toward belonging and mutual hospitality: decentering whiteness in the “new normal”2
Beyond the police: libraries as locations of carceral care2
No textbook cost general education pathway: an effort to increase retention at Central Washington University2
Communication-based approaches to library reference services: anxiety-uncertainty management as a model for communication breakdowns2
Centering justice/decentering whiteness: the case for abolition in information literacy pedagogical praxis1
“I want my PRC”: engagement of undergraduates with and assessment of the peer research consultant program1
Is the ACRL Framework a teaching tool? Undergraduates’ interpretations of its language and concepts1
Librarians, step out of the classroom!: how improved faculty-led IL instruction improves student learning1
Search tools and scholarly citation practices in literary studies1
Desperately seeking funding: library guides to student funding1
Better together: experiential learning in peer-led research services1
Beyond El Arrebato: the seven stages of Conocimiento as instruments for radical reflection and the unlearning of white supremacy culture1
Library response to Black Liberation Collective: a review of student calls for change and implications for anti-racist initiatives in academic libraries1
A student-focused checklist for creating infographics1
Library workers on the front lines of conspiracy theories in the US: one nationwide survey1
Editorial1
OhioLINK librarians and Google Scholar over time: a longitudinal analysis of attitudes and uses1
Fulfilling information needs by classifying complex patron needs1
Pursuing student success in the library: a case study in peer mentor program transition, training and engagement1
The reader's way: student process guiding library practice1
Considerations of providing patent and trademark assistance services at one's library1
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