Reference Services Review

Papers
(The median citation count of Reference Services Review is 0. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-02-01 to 2025-02-01.)
ArticleCitations
Collaborative research services: a peer-led cohort approach20
Introducing peer-to-peer reference services in a community college library17
Peer teachers taking the lead in classroom instruction: program creation and challenges faced15
Drama Queens: applying dramaturgy as an inclusive pedagogy within the one shot13
Dismantling structural and individual cisgenderism in Illinois libraries: a descriptive research study on cisnormativity, transprejudice and biases against transgender and nonbinary populations12
Implementing universal design for learning in the library and across campus to promote more inclusive pedagogy12
Editorial: “Yes, We are […] actively working against racism”10
Replacing staff with students to monitor LibChat service: transition process and lessons learned9
Information literacy: assessment of undergraduate and graduate nursing students7
Personal connections: one library’s history of personal librarian7
Toward belonging and mutual hospitality: decentering whiteness in the “new normal”7
Libraries and financial literacy6
Revealing the archive, reckoning with the past: inclusive approaches to institutional history6
Libraries advancing health equity:a literature review6
Editorial: The future of peer-led research services: trending now or still trending?5
Editorial5
Campus entrepreneurs’ research habits and needs: a five-year study5
Considerations of providing patent and trademark assistance services at one's library5
Starting in-house copyright education programs: commonalities and conclusions from two southeastern US academic libraries4
The framing of authority in the ACRL framework on information literacy: multidisciplinary perspectives on truth, authority, expertise and belief4
Library workers on the front lines of conspiracy theories in the US: one nationwide survey3
Is the reference desk used for reference interviews3
Editorial: Mash-Ups+3
Library instruction and information literacy 20203
Privacy concerns and the prevalence of third-party tracking cookies on ARL library homepages2
A survey of academic library public service policies, training and assessment practices2
A student-focused checklist for creating infographics2
Toward the development of a framework for literacy support and promotion by public libraries in financially and infrastructurally low-resourced territories2
Library instruction and information literacy 20222
Exploring an automated method for the analysis of virtual reference interactions2
Search tools and scholarly citation practices in literary studies2
Guest editorial: Beyond downsizing: rightsizing the academic library2
Shifting to a high impact practice-centered student worker staffed research desk: a Hispanic serving institution perspective2
Is the library open? How the pandemic has changed the provision of virtual reference services1
Referring academic library chat reference patrons: how subject librarians decide1
Gender and racial bias in email reference services1
Radical re-imagination: centering a BIPOC library workforce in an asset-based autoethnography1
Case studies in the classroom: assessing a pilot information literacy curriculum for English composition1
Guest editorial: Taking action on inclusivity in libraries: models, theories and practices to support all library users1
Editorial: Learn something new: explore the possibilities1
The future of print: rightsizing the physical collection to meet the research, learning and teaching needs in a community college1
Library instruction and information literacy 20211
Applying Universal Design for Learning to library peer professional development: a case study acknowledging adults as learners1
Pursuing student success in the library: a case study in peer mentor program transition, training and engagement1
Fostering UDL-informed library instruction practices developed from the COVID-19 pandemic1
Librarians, step out of the classroom!: how improved faculty-led IL instruction improves student learning1
Virtual reference amid COVID-19 campus closure: a case study and assessment1
Guest editorial: Anti-racist scholarship and practice in library and information science1
Putting DEIA into practice: incorporating diversity, equity, inclusion and accessibility into student employee training1
The reader's way: student process guiding library practice1
Affective dimensions of academic librarians’ experiences during the Covid-19 pandemic: experiences and lessons learned for information literacy1
An explicit approach to liminality as an inclusive approach to librarian support for graduate student researchers1
Peer reference, post reference desk: what is next? An interview with Allison Faix, instruction coordinator and librarian at Coastal Carolina University1
Not a token! A discussion on racial capitalism and its impact on academic librarians and libraries0
Special guest editorial: inclusive pedagogies and services0
Financial literacy resources in US public libraries: website analysis0
Reimagining peer support and engagement0
The Academic Reading Format International Study (ARFIS): final results of a comparative survey analysis of 21,265 students in 33 countries0
Reference in urban public libraries: current trends and future implications0
Library response to Black Liberation Collective: a review of student calls for change and implications for anti-racist initiatives in academic libraries0
Is the ACRL Framework a teaching tool? Undergraduates’ interpretations of its language and concepts0
Guest editorial: The peer-led library0
Onboarding for liaison librarians: building community and practice0
From hype to strategy: navigating the reality of experimental strategic adoption of AI technologies in libraries0
Engagement in an online library class: using extra credit activities to encourage student interaction0
Library instruction and information literacy 20230
Editorial: “Mix of this and that” with 5 letters0
Whiteness from the top down: systemic change as antiracist action in LIS0
Editorial0
“I want my PRC”: engagement of undergraduates with and assessment of the peer research consultant program0
Evaluating a recorded appointment service for individual research consultations between librarians and allied health students0
Small axe: chipping away at special collections barriers to inclusivity0
Staffing rightsizing: analyzing staffing studies to inform potential rightsizing practices0
Reflection on the center for digital scholarship in China: a case study on space redesign0
Centering justice/decentering whiteness: the case for abolition in information literacy pedagogical praxis0
Trauma-informed librarianship: an exploratory literature review of trauma-informed approaches in school, academic and public libraries0
Tracking student learning outcome engagement at the reference desk to facilitate assessment0
Analysis of anti-racism, equity, inclusion and social justice initiatives in library and information science literature0
Editorial: “Emerging” from COVID and moving forward0
Library staff's understanding of attitudinal barriers experienced by individuals with disabilities in libraries0
Resource review to rightsize the library collection0
A review of artificial intelligence applications in libraries in Southeast Asia: where are we now?0
Constructing citations: reviewing chat transcripts to improve citation assistance as a service0
Accessible services in academic libraries: a content analysis of library accessibility webpages in the United States0
“We turn the lens … on ourselves:” assessing digital primary source library instruction through the lens of scholarship of teaching and learning0
Space and place: a study of a specialized service desk0
One small state university library’s transformation through rightsizing0
Beyond the police: libraries as locations of carceral care0
Teaching undergraduates to develop concise and compelling scholarly communication through storytelling0
Impact of COVID-19 on the use of the academic library0
Listening to diverse voices: inclusive pedagogy and culturally responsive teaching for library interactions0
Information provision on local industries by Japanese public libraries: a survey on cultural industry-focused corners0
Uncoding library chatbots: deploying a new virtual reference tool at the San Jose State University library0
Decentering whiteness in libraries: relational work for an inclusive culture0
Launching chat service during the pandemic: inaugurating a new public service under emergency conditions0
Revitalizing a community college library: aggressive weeding’s impact of circulation statistics0
Graduate student intellectual journeys: a functional method to identify library service gaps0
Editorial: Library learning for the future: sustaining, reinventing and revitalizing how, when and where librarians support learning0
Editorial: Start the conversation: impactful reading on reference and instruction0
Fulfilling information needs by classifying complex patron needs0
Editorial0
Metaverse adventures into libraries: what librarians and information users need to know0
“You can't read your way out of racism”: creating anti-racist action out of education in an academic library0
Peer reference and the out-of-the-building experience0
Creating short-form content for academic libraries: a workflow0
Responding to the Camp Fire: a case study on an academic library's public services policy changes0
Improving a library workshop service: implementing change and enhancing the service based on data analysis0
Challenges and opportunities in teaching and learning in AskALibrarian chat: differences across subject domains0
Situating LIS pedagogy and curriculum in diversity, equity, inclusion, accessibility, and anti-racism: a reflection on process0
Beyond El Arrebato: the seven stages of Conocimiento as instruments for radical reflection and the unlearning of white supremacy culture0
Better together: experiential learning in peer-led research services0
SOARing through turbulent skies: how appreciative inquiry theory can facilitate rightsizing discussions0
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